Stahl Construction Company

RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $887.10 was
issued.
Sincerely,
[redacted]
Priceine.com

Revdex.com:
Priceline finally did initiate a refund of my money this morning, however I do feel as though their policy regarding the cancellation of hotel rooms due to false advertising should not be ignored.
Sincerely,
[redacted]

We understand how you feel in booking with us again in the future. We normally do our best to re-accommodate our customers in the event that our hotel partners would cancel reservations due to overbooking. It was unfortunate that we were unable to find any alternative bookings due to a large event in the area. Rest assured that your experience and others affected have been forwarded for research and improvement on Priceline's part. We will make sure that such future incidents would be handled in an effective manner. We apologize for the inconvenience and we thank you for your time.           Sincerely, [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: I did contact them within 24 hours to discuss the difference in pricing.  I feel that when a consumer goes to priceline.com, they are choosing that website to save money on a stay.  We are trusting that it is the cheapest rate.  When I found out it would of been cheaper to book directly with the hotel upon checkout, that is when I emailed the company. After getting nowhere on the phone.  When I got home I contacted the number on the website that stated to call to submit a claim if you found a better price.  It states online they will refund 100% for your stay.  Well I was told "NO".  After searching the internet on complaints about this website.  I feel that something needs to be done about the misleading information they provide to the consumer. 
Sincerely,
Ernest Reich

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our records indicate that a refund in the amount of $539.30 was issued to the credit card account used to make the purchase.

Please see the response below that we have sent to our customer.  Thanks.[redacted]ll, We are contacting you today regarding your reservation at the [redacted]r booked under Trip Number [redacted] We are writing to let you know that we...

have received your Revdex.com concern in our Executive Offices. As we understand, you intended to book the reservation for a different hotel. We apologize for any inconvenience this may have caused. We reviewed your reservation and verified that you selected a non-refundable rate for your reservation. There's no option to select a specific hotel for the type of reservation that you purchased and the hotel information will be provided after purchase. There's also no guarantee that you will receive a hotel that was viewed during a previous search because the properties in the disclosed price listings can be different than those in the undisclosed selections. For future reference, you may choose from a list of itineraries on our website where the name of the hotel and price are displayed prior to purchase. I apologize; however, we are unable to process a refund for your reservation. We apologize for the inconvenience and hope you find this information helpful. Sincerely, [redacted]Executive Offices

I
have received the consumer’s additional comments.  As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Our record indicates that a refund in the amount of $56.85
has been processed.
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]I am rejecting this response because:  As a Revdex.com Accredited business, I expect to receive customer service that assists with resolving my dispute; I understand that I initialled the contract agreement, however upon realizing the dates were incorrect, I feel that failure to allow customer's to make corrections is not only misrepresentation, but also unethical.  Due to Priceline.com negligence, I was forced to make another reservation through another company as the dates of the Priceline reservation were incorrect.  Priceline has not offered to resolve my dispute amicably, despite my attempts to correct the reservation date.  It is unfair practice to charge consumer's for services not rendered.  Per my conversation with [redacted] rental, this reservation was never provided.  I will be escalating this matter to the [redacted] The Comptroller of the Currency, as well as the Consumer Financial Protection Bureau.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:Paid priceline.com for 2 nights of accommodations in [redacted] at the [redacted] The hotel denies this reservation, and I did not get the 2 nights contract between me and Priceline. Priceline has promised me multiple times a refund that I never received. Reservation code was [redacted] Full Refund for Charges by priceline.com plus reasonable compensation for time wasted, broken promises, and poor service.
Sincerely,
[redacted]

From: e[redacted] [mailto:[redacted]] Sent: Wednesday, August 03, 2016 5:46 PMTo: Revdex.com <c[redacted]>Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]I thank you very much for your cooperation ,with regard to the company 's Rigid stance I will try to handle it with the guidance of the Holy Spirit which I give utmost priority.By the way the issue was not about the dirty money that they intend to collect from me it was about fairness.Once again I thank you very much

Complaint: [redacted]
I am rejecting this response because:This does not address the issue. I would like to conference with Revdex.com and priceline.com to fully explain the situation.
Sincerely,
[redacted]

We are contacting you today regarding your airline reservation for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that this is frustrating, you were not able to take the last leg of the...

flight because of flight delay, you were forced to purchase another ticket and it is taking so long to receive your refund.   We apologize for the inconvenience we and the airlines have cost you. After multiple emails and phone calls we had with [redacted] Airways, we finally received their response today, May 10, 2017; that they are authorizing us to refund the unused portion of the flight of tickets under [redacted] and your name in the amount of 359.00 USD per ticket.   A refund for $718.00 was processed today, May 10, 2017. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.   We hope to have the privilege of serving your future travel needs under more pleasant circumstances.     Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
This is not a response. I indicated the dates were wrong and they provided no way to change the dates. I indicated the resort fee is actually 50% more than the quoted price which indicates they are withholding critical information. It is not ethical to have no refund policy and should be illegal. They should be an F company.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The hotel is saying I checked out early and that priceline owes me a refund. I want my money back
Sincerely,
[redacted]

Please see the response below that we have sent to the customer. Dear Mr[redacted]
*Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we have...

received your Revdex.com concern in our Executive Offices. We understand that you would like to be refunded of this hotel reservation. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. In addition, we have record of showing you an accept page after booking. Please note that we do not rely on email to notify customers of status. You can confirm your request by going to the "Check Status" page on our site or calling our1-800 number.  However, as a one-time exception, your refund has been processed. A refund for $74.13 was issued today, October 27, 2016. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days. I hope you find my reply helpful and we thank you for your time. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Priceline is processing a full refund at the direction of Great Wolf Lodge for the full amount that I paid.  This was definitely not the best customer service experience with Priceline, but I am appreciative of the fact that Priceline responded quickly to my concern once it was communicated to Revdex.com.  I would like to say that through everything, there is one Priceline rep that I believe deserves to receive commendation.  I did not get his last name, but [redacted] (I spoke with him around 10 pm on 7-19-2017 after being transferred 4 times to representatives that could not assist) was extremely professional and showed deep concern for the matter.  Although he was not able to help me resolve this personally, he was very attentive until he was assured that he had placed me with a supervisor that could be of assistance.  I hope Priceline can identify this gentleman and pass along my gratitude.  Thank you.
Sincerely,
[redacted]

Dear Ms. [redacted],
Thank you for taking the time to read this email.
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We understand your concern regarding the fluctuation of the rates for the hotels we offer on our...

site.
Please be advised that rates and availability change constantly. Rates can change by the day, hour, and even minute. We do indicate on our site that rates are not guaranteed until purchased.
Additionally, there are occasional time lags, which impact true reservation availability. What this means is that a hotel's listed reservation and/or rate may not actually be available because they have not refreshed their reservation system database at the time we access it. This time lag is common throughout the travel industry and is not unique to us. While it is rare that this happens, it appears that due to changing inventory, the reservations and rates we offered were no longer available at the time we attempted to book them.
We do appreciate your feedback regarding our site. However, we are unable to fulfull your request for rate adjustments.
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
Sincerely,
Nico T[redacted]
Executive Offices

The consumer chose to select a
vacation package purchase inclusive of hotel, airfare, and rental car, in order
to obtain greater savings. As noted on the attached initialed contract page,
the consumer clearly agreed to the terms and conditions of the vacation package
purchase, including the...

total package price for two adults.
 
Consumers who wish to view an itemized receipt for the exact airfare,
hotel charges, and rental car, as requested by the consumer, have the option to purchase each service
separately, and view the price for each service.
 
I hope you find this information helpful and appreciate
the opportunity to clarify.
 
Sincerely,
[redacted]
priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-01-26 10:56:02






[redacted] By [redacted]
























Guest Rating: 9.3 / 10
[redacted]
Distances are calculated in a straight line from point to
point7.0 miles from [redacted]
Check-In: Tue, Feb 10, 2015
Check-Out: Sat, Feb 14, 2015
Nights: 4 Nights
Rooms: 1 Room
Persons: 2 Adults
Room 1: [redacted]
Room Type: 1 King Bed Studio Suite Nonsmoking Comp Wi-fi-daily Hot
Brkfst-lite Meal M-th Combined Bdrm/living Rm-sofabed-full Kitchen
· 
Freebies: Free breakfast, free internet in room

Flight
Details















































Departing Flight Information -
Tuesday, Feb 10, 2015




Flight 1624
2hr 15m, 866 mi

Departs:
[redacted]
7:19 AM

Arrives:
[redacted]
10:34 AM

0 Stops
Airbus A320
Economy/Coach




Flight 2262
1hr 40m, 629 mi

Departs:
[redacted]
1:05 PM

Arrives:
[redacted]
[redacted]
2:45 PM

0 Stops
[redacted]
Economy/Coach

Returning Flight Information -
Saturday, Feb 14, 2015




Flight 2262
2hr 9m, 629 mi

Departs:
[redacted]
[redacted]
3:25 PM

Arrives:
[redacted]
5:34 PM

0 Stops
[redacted]
Economy/Coach




Flight 1425
2hr 39m, 866 mi

Departs:
[redacted]
7:15 PM

Arrives:
[redacted]
8:54 PM

0 Stops
Airbus A320
Economy/Coach

Passenger and Ticket Information

Passenger 1:

[redacted]

Passenger 2:

[redacted]

Ticket Type:

Electronic Tickets will be
issued for this flight

Rental
Car Details



Standard SUV Car
[redacted] or similar
(make/model not guaranteed)
5

and 3


Unlimited Mileage, Automatic, Air
Conditioning


















Driver:

[redacted]

Location:

[redacted] [redacted]

Pick-Up:

Tue, Feb 10, 2015

Drop-Off:

Sat, Feb 14, 2015

Summary of Charges














Room 1:

[redacted]

Nights:

4

Total Price for 2
people
prices are in US dollars

$1834.24 ($917.12/pp)


Important
Information

Hotel Cancellation Policy: For the room type you've
selected, you can cancel your reservation for a full refund up until
noon on Monday, February 9th (local hotel time).If you decide to cancel
your reservation anytime between noon on Monday, February 9th and noon
on Tuesday, February 10th (local hotel time), the hotel requires payment
for the first night's stay. You will be charged for the first night's
stay including taxes and fees. Any remaining amount will be refunded to
you.Refunds or cancellations are not available after noon local hotel
time on your day of arrival (Tuesday, February 10th).
Your hotel reservation is
guaranteed for arrival on the confirmed check-in date. If you do not
check-in on the first day of your reservation and you do not alert the
hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.
Hotel Freebies:

·   Free breakfast, free internet in room

The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in the room rate.
Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Seat requests and meal
preferences cannot be guaranteed. Fares are not guaranteed until
purchased.
You will be issued electronic
tickets for this trip. Remember to bring a valid government issued photo
ID with you to check-in. If you are traveling outside the US you'll
almost always need a passport.
If you do not take your
outbound flight, the airlines will automatically cancel the remainder of
your reservation. No refunds will be granted for the unused portion of
your trip.
This vacation package is
subject to the cancel/change policy as defined by our
travel partners.
Only Win Toe will be able to
pick-up the rental car at the counter. Win Toe will be required to
present a valid driver's license and a valid credit card or debit/check
card in their name with a minimum of $200 available credit as a security
deposit on the vehicle.
Your package does not include
vehicle liability, collision or personal accident coverage for your
rental car. You should determine if you have insurance coverage prior to
pick-up. Additional insurance can be purchased at the rental counter.













Initial Here:



I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy.

I am sorry this is taking so long. I will follow up with our accounting department and have them expedite the refund.   Sincerely,   [redacted] Executive Offices