Stahl Construction Company

Dear Ms. [redacted],
We are contacting you today regarding your rental car reservation with [redacted] Rental for Trip Number [redacted].
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that the rental partner was unable...

to honor the reservation. We apologize for the inconvenience. Our Rental Car Team reached out to our rental partner about your concern. We are sorry if we are unable to book a new rental car reservation for you. However, you can go back to [redacted] Rental to rent a new vehicle. Unfortunately, Mr. [redacted] will have to pay more up front but will receive the refund after the rental is completed. You may send the receipt as an attachment in reply to this email. The attachment needs to be a PDF or JPG file no larger than 2MB. Also, you may send it to fax number [redacted].
You may also send the receipts incurred due to this rental car issue during the trip for possible compensation.
We apologize for the inconvenience and hope you found this information helpful.
Sincerely,
Zadhy S[redacted]
Executive Offices

The consumer selected a Published Price rental car reservation with [redacted] Corporation.
Payment for this reservation is due when the car is returned to Hertz,
and will be charged and collected by [redacted] Corporation.  We apologize for any inconvenience experienced
by the consumer, and we...

are sorry that [redacted] was unable to accommodate the consumer’s
reservation.
Sincerely,
N D[redacted]
Executive Services
This
checkout page for trip number [redacted] was submitted on 2016-02-19 14:05:02







 
Previous Page    /   Your Booking Details
4 2 auto ac  Unlimited
Mileage
Compact Car - Ford Focus or similar†
make / model not
guaranteed
Pick-up / Drop-off:
[redacted]
Pick-up Date &
Time:
Friday, February
19, 2016 - 4:30 PM - Hours of operation
Hours Of Operation for Pick-Up Location
Opening time


Closing time




7:30AM


6:00PM



[x] close window
Drop-off Date &
Time:
Friday, March 11,
2016 - 12:00 PM - Hours of operation
Hours Of Operation for Drop-Off Location
Opening time


Closing time




7:30AM


6:00PM



[x] close window
Rental Car Company:
Pay at Pick-up Free Cancellation


Add Child Seats and Special
Requests (Optional)

You can request any of the options below. These requests cannot
be guaranteed and additional
fees may apply. Contact the rental car company to confirm
availability.

Child Seats


0
Infant Child SeatFor infants less
than one year and under 20 lbs

0
Toddler Child SeatForward facing for
children weighing 20-40 pounds up to 40 inches in height

0
Booster SeatFor children
weighing 40 to 80 lbs

Special Requests

Left Hand Handicap Control
Right Hand Handicap Control
Navigational System
Ski Rack

Add
Collision Damage Coverage
Get Collision Damage
protection now! Purchasing at time of booking is almost always less expensive
than waiting to purchase coverage at the counter. See additional
information
·       $35,000 in Primary Coverage so you won't
need to file a claim with your regular insurance
·       Includes cost of repairs for collision or
damage to a rental car
·       Allows for cancellation with 100% refund up
until requested pickup time

Yes,
I'd like to purchase collision damage coverage for $11.00 per day.**For
customers with a New York State billing address the fee will be $9 per day
No
thanks. I prefer to decline coverage.


Summary
of Rental Car Charges

An estimate of your
rental car reservation is shown below. Prices may vary depending on special
requests and items purchased at the counter.
(CCAR|3|R|N
SJCN21|SJCN21|418.08)
Weekly Rate:
$418.08   (3 x $ 139.36 )
Taxes and Fees:
$61.50
Total Amount Due at
Pick-Up: Prices are in US
dollars.
$479.58 $528.49
You save $48.91 Pay at Pick-up
Additional
payment required for special equipment.
Collision Damage Coverage
Amount Due Now:
$231.00 (21 x $11.00) Due today. Collision Damage
Coverage will be charged in USD.
Taxes and Fees
Here is a breakdown of the estimated taxes, fees, and
surcharges that apply to your reservation when you pick-up your rental car:

Tax


$38.59




VEHICLE LICENSE
FEE RECOVERY:


$21.42




ENERGY SURCHARGE:


$1.49




Total Taxes, Fees
and Surcharges


$61.50




Prices are in US dollars.
[x] close window
Driver
Information - Must match photo
ID
The driver may need
to provide a credit card at the rental counter. Please review the acceptable forms of payment
for this car rental to determine the specific requirement.
First
MI
Last
Under 25?
[redacted] Gold Plus
Rewards: Apply Other
Promo/Discount Codes   (Optional)   
Corporate
Discounts or Special Rates
Please enter any
special rates or promotional codes that you would like to apply to this
rental car reservation. Be sure to confirm that these discounts have been
applied when you pick up your rental car.
Corporate Discount
(CDP, AAA Discount Number)
Rate Code (RQ)
Promotional Coupon
(PC)
Close





Important
Information
Once you've reviewed
your information above, please review the following rules regarding rental
cars issued through priceline.com:
·      
If you purchase
collision damage coverage with this rental car reservation, you will be
charged now for the coverage. Cancellations with 100% refund will be
permitted for Collision Damage Coverage until your scheduled pick-up time.
·       Payment for this reservation is due
when the car is returned and will be charged by [redacted] Corporation.
·      
Additional charges
may apply at the counter if you pick up or drop off the car at a different
date, time, or location than you requested for your reservation.
·      
Only the driver will
be able to pick up this rental car at the counter. An additional driver can
be added at the counter for a fee payable directly to the rental car company.

·      
Additional charges
may apply for drivers under the age of 25.
·      
[redacted] Corporation
will charge the driver at the rental counter for optional items you add to
your reservation, including any child seats or special requests such as
pre-paid fuel.
·      
The driver will be
required to present a valid driver's license and a valid credit card in
his/her name at the counter for the refundable security deposit. Rental car
companies may have different requirements for customers who will only have a
debit card at the time of pick-up. For more specific information or to
determine whether a debit card deposit is allowed, please review acceptable
payment options in the partner's policy information. Pre-paid cards or cash
will not be accepted for the security deposit.
·      
Your car will be
reserved for unlimited mileage, but some car companies have additional
restrictions regarding mileage. Please refer to [redacted] Corporation's specific
policy.
·      
Please see location
specific rental policy and rules information
[x] close
window





I agree to Booking Conditions, [redacted] Rental Policy and Rules,
and Terms and Conditions by
booking this car.












3/1/2016






Complaint

My family and I were traveling and decided to stop for the night. We searched in a particular city and it pulled up a list of hotels. The ad said it wouldn't give any information until we purchased, and I assumed it was safe because Priceline.com is a reputable company (so I thought). After the...

purchase I looked up the address and it was 30 miles away from the city I searched. After 2 days of driving, at midnight, we did not want to back track 30 miles so we decided to cancel the purchase immediately. We then found out there is a "no change no cancelation" policy for this room, which was not disclosed previously to purchasing the room. They expect us to blindly make a commitment, and do not allow cancelations?? I searched for the area I was in, not 30 miles away. At the very least it should have been disclosed that it is not in the area searched! I am very upset and won't be using Priceline again unless this gets resolved, which is a shame because I was really excited to discover the company because we travel frequently and are always renting rooms.







Desired Resolution

I would like my money back for the room we did not get to stay in.

Consumer Business Dialog

Dear Ms. [redacted],
I am contacting you today regarding your Priceline Cruise reservation.
I am writing to let you know that I received your Revdex.com concern in our Executive Offices. As I understand, you would like to get the $50.00 onboard credit for your reservation.
I see...

that your issue has already been resolved by one of Priceline Cruise Customer Support representatives. Should you require additional assistance with your Priceline Cruise Reservation, please feel free to reply to this e-mail.
We apologize for the inconvenience and thank you for giving us the opportunity to assist you.
Sincerely,
Joe A[redacted]
Executive Offices

[redacted]r,Thank you for taking the time to contact us regarding your reservation at the [redacted]We are writing to let you know we received your email in our Executive Offices.The terms and conditions of Priceline.com's Best Price Guarantee states,...

the lower price for the same exact itinerary, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you contact us. When you contact us and tell us where you saw the lower price, we will then need to verify the price and availability right then and there. If the discount was offered through the Kayak application, we would not be able to view and validate that information right then and there. A separate email with the complete guidelines to our Best Price Guarantee was sent for future reference.Furthermore, a refund request in the amount of 10.00 USD was submitted to our management team for review, and if approved, the refund will be processed to the card you used to submit your request. This process can take up to 14 days. We will try to expedite this process. Once the refund is approved, your refund will be processed by our system within 1 business day; however, it may take up to 5 business days for your bank to post the refund to your account.Thank you for the opportunity to assist you and we hope you find this information helpful.Sincerely,[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:I must say, it's quite a stretch that you interpret "AllInternational travelers will need a valid passport and you may also needto show additional documentation at your destination and/or inconnecting countries"  to mean "it is necessary that the passenger'sname on the ticket has to reflect the name on the passport". That's not what that statement says. All that says is that I need a valid passport which I'm aware of. However, the screen in which I input the passenger name makes no reference to international travel nor a passport. Additionally, the passport statement isn't shown until a screen later after entering passenger name when it's time for me to verify information and input payment information. Please explain how you came to that conclusion when your website doesn't say that I must use the name on the passport. Website says drivers license or other official photo ID. Had the DL handy therefore that's the name that was entered. There wasn't a need for 'other official photo ID' since the DL was readily available.The problem is that you 'assume' as a travel agent that consumers know that they should enter passport information even if your website says I can enter DL.Furthermore, you have failed to issue my refund and it's been 3 days (5.8.16) since it was cancelled. I have yet to receive a cancellation email or an email notification about refund being processed. What's the hold up? When I canceled previous trips due to price changes, I received cancellation emails immediately.Due to your lack of information provided on the website, I think it is only right that you rebook the flight at no cost to me.Priceline is trying to absolve themselves of any responsibility in this matter. Throughout the booking process, there was no transparency that the passenger name had to match what's on the passport.  After the screen to enter passenger name, go to another screen to see that passport is required but still no mention that the passenger name (found on previous screen)  must match the name on the passport.  Priceline should accept responsibility and at a minimum, book a flight at no cost to me or give me a store credit to use at future time. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is the EXACT same response I received from Priceline when I complained on the website. Once again, I am not EXCHANGING my flight. I am trying to change the last name on one of the passengers to the correct last name. It automatically filled in my maiden name when it should be my married name as it reads on my passport. Priceline requested a marriage certificate to correct this change, and then ALMOST 2 WEEKS LATER, requested my passport and the change has STILL NOT been made. On top of that, they first told us the cost will be $33, then they told us $66. Yesterday they told us $88. This is insane. This is a simple name change. We called THREE times yesterday and was on the phone for over 2 hours yesterday and they cannot figure out HOW TO CORRECT A NAME ON THE COMPUTER. Then, they have the audacity to charge us for the name change. NO OTHER AIRLINE AGENCY CHARGES TO HAVE A NAME CORRECTED ON THE AIRLINE TICKET. This charge doesn't make sense. On top of that, they STILL HAVE NOT CORRECTED THIS. It has now been almost 3 weeks and no changes and we are supposed to be flying out soon. 
Sincerely,
[redacted]

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] for Trip Number
[redacted].
 
We are writing to let you know that we have received your
email in our Executive Offices.
 
We...

understand your concern about the price that was
confirmed when placing your request. The price that you named was per night and
does not factor in taxes and fees. We provide the total amount that you will be
charged on your Contract Page that you reviewed prior to purchasing your
reservation. When your reservation was accepted, we immediately charged your
card to lock in the rate and secure your booking. Since your reservation is
restricted, it cannot be changed, cancelled or refunded. 
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:I completely acknowledge that I searched for an economy class ticket.  However, there were several flight options listed that were cheaper, but I paid probably 200 or 300 more per ticket(I bought 2) for the flight option that included the Business Class flight.  So 100 or 150 dollars does not even cover the cost of the bait and switch tickets.  It should not matter what I searched for, I bought and paid for a flight that was advertised as Business Class.  If I search amazon for socks, and I buy shoes, I fully expect to get shoes, not be sent socks and told, well that is what you searched for.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They didn't caution me that 'stop check-in time is one hour before flight depart time on my e-ticket.'and they changed flight [redacted] depart time from 1:15pm to 12:55pm on 10/30/2015.(this change time they emailed me but they still didn't mention me that stop check-in time is one hour before depart time .)
Sincerely,
[redacted]

I have received the consumer’s additional comments. The following was sent to the consumer concerning the refund status:
Dear [redacted],
The following outlines your ticket refund completed on 30 NOV 2015.
Refund Amount per ticket: 146.31 USD
Number of Tickets Refunded: 4
Total Cost to Exchange: 585.24 USD
Please note that refund are posted within 7 to 10 business days but may take 1 to 2 billing cycles as the maximum. You may want to contact your bank directly as posting of the refund depends on your bank processing time.
Sincerely, Priceline.com Travel Services Team

Hello. Please see the response we sent to our customer below. Thanks. [redacted]
*I am writing you today regarding your Revdex.com complaint concerning your hotel reservation at the [redacted] under Trip Number 1[redacted] We are sorry to learn that you...

felt that this hotel does not meet your expectations. While placing your request, you agreed to accept any 3-Star hotel within the area you selected. We found that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows: [redacted] We evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etc. We screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel. All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our website. While you may have felt that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property would have met your expectations. Your reservation was confirmed and the room was available on your scheduled date of stay. We truly regret to advise you that we are unable to fulfill your request for a refund. I know you expect a different answer; however, there are no other resolutions that I can offer because of the restrictions. Sincerely,*
[redacted]

A refund for $84.32 was issued on June 9, 2016.

Hello. Please see the response below that we have sent to our customer. Thanks.Dear [redacted]
*Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted] I am writing to let you know that we received your Better Business...

Bureau concern in our Executive Offices. I understand that you would like to be refunded for this unused rental car reservation.  I have reviewed our records and determined that we received notification from your bank on September 25, 2016 that you have disputed this transaction. This effectively reversed the sale and initiated the chargeback process between your bank and Priceline. Priceline treats the receipt of a pre-consumption chargeback notification as an intent to not use the reservation; hence, your reservation was cancelled. As per policy, your reservation is restricted, which means it cannot be changed, cancelled or refunded. However, since we value your business, we decided to make a one-time exception and submit a refund request for the total cost of your booking. A refund request amounting to $323.52 was already submitted to our Management Team for review and approval. Once approved, this will be credited back to the same card that was charged by us. You will be receiving another email from us advising the status once the refund request is completed. Thank you for your patience while we resolved your issue, and I hope you find this information helpful. Sincerely, [redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because: while the area was highlighted as being located [redacted] it's clearly [redacted]. I believe the map is incorrect and falsely advertises its location. The hotel itself is described as located "north" of [redacted].  As a person who has never been to [redacted], I do not know what's considered [redacted] vs [redacted] and would expect a company like this would be more clear in its communication.  I am paying close to $500 to stay in a hotel where I have to drive to the city which was not what our goal was. We wanted to stay [redacted].
Sincerely,
[redacted]

I am writing you today regarding your hotel reservation at th[redacted] under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. Please accept our apology for the frustrations that you have encountered...

with our service. This is certainly not indicative of the kind of customer service that we strive to provide. It is our goal to provide quality service and we regret any incidents that created the perception that we have not provided you with adequate service. Please be assured that we will work with our partners to ensure they update their reservations system regularly to avoid future issues.   Our records indicate that you have been issued a refund for $70.50 as compensation for your issue. We further reviewed your concern and decided to issue an additional refund of $50.00 as goodwill gesture. This refund was processed through our system today and may post to your form of payment after a few business days depending on your bank's processing time. We would also like to offer the below coupon that you can use on your next booking on priceline:   -Coupon Code: [redacted] -Coupon Value: 15% off of your room rate -Expiration Date: 12/31/2018 -Valid only towards an Express Deal hotel booking   I hope you have a wonderful day.   Sincerely,   [redacted] Executive Offices

We are in receipt
of the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond. 
 
On each consumers’ contract page we place the
following disclosure regarding requests for bed types labeled under Important
Information.
Review...

Important Information
All rooms will accommodate up
to 2 people. Requests for bed types (King, Queen, 2 Doubles, etc.) or
other special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.
If you require a
specific bed type, please contact your hotel directly. All bedding requests are
based on hotel availability and are at the discretion of the hotel. A fee may
be incurred and is the responsibility of the customer.
 
Attached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase.We are sorry that
the consumer’s selected reservation is non-refundable and we
are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-06-28 15:13:26



Please Review Your
Request











































2 Star Moderate Hotel




















Which hotel will I get?

Check-In Date:

Saturday, July 11,
2015

Check-Out Date:

Sunday, July 12,
2015

Region

[redacted]

City Areas:

[redacted]
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Number of Nights:

1













 























Offer Price Per Room, Per Night:

US$ 220.00

Travel
Insurance:


US$
5.00






Subtotal:

US$ 220.00

Taxes and Service Fees:

US$ 45.27

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 265.27

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired













Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD5.00 per room per night. Details.







*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




I[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:The USA is being told not to fly to Europe. My daughter was in Europe and I had her come home. I now have 2 tickets that I need a refund for. I have tried to ask [redacted] for a refund and [redacted] said it HAS to come through the service used to purchase the tickets, which is Priceline. So neither company, [redacted] or Priceline is willing to work with me and both are telling me the other one is responsible. That is no way to conduct business. I am asking once again, can you please refund my money.
Sincerely,
[redacted]

Dear [redacted]
Thank you for contacting us regarding your reservation at
the [redacted] and Casino booked under Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you viewed another...

Express
Deal reservation for a lower rate.
After further review of your reservation and as a gesture
of goodwill, we are issuing a refund request in the amount of $24 to be
processed back to the credit card as requested. Please allow 7-10 days for the
refund to be received.
I hope you found my reply helpful! Please email us again
if you need anything else. 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Thank you for taking the time to contact us regarding your stay at the [redacted] [redacted] for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you were unhappy with your...

recent hotel accommodations. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etc. We appreciate your feedback.   We have contacted the appropriate people at the hotel to share your concerns; however, they advised that they were not made aware of any issues during your stay. Due to this, the Manager refused to refund this reservation. However, as advised on our previous correspondence, the hotel advised that they can write you a voucher or offer a discount on your future stay at the property.   I apologize; however, our ability to refund depends on the hotel's willingness to do the same. And since the property is not offering any, we are unable to refund as well.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.
We understand that the consumer purchased tickets in error and requests a refund for a non-refundable purchase. As a courtesy, we have contacted the airline on behalf of the consumer concerning his/her refund request. Airline ticket refund requests generally take approximately 2 weeks, and are at the discretion of the airline.  We are unable to assist the consumer any further at this time.
Sincerely,
N. D[redacted]
priceline.com