Stahl Construction Company

I am writing you today regarding your rental car reservation with [redacted] Corporation under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I am sorry to learn that there were no cars available when you...

arrived at the rental counter. We have contacted [redacted] Corporation on your behalf and they agreed to refund their charge of $53.24 to the form of payment you used to book the reservation. They advised that it may take five to seven business days for the refund to post to your account.   I hope you found my reply helpful.   Sincerely,   [redacted] Executive Offices

Customer’s Statement of the Problem:
Price line sold me ticket supposed to be
nonstop but they sold me with one stop and refused to change or cancel at first
place, I call [redacted] and explain and they told me it is fraudulent. Later I
try to cancel and they give me long cancellation number...

and they told me it
will be credited but never happened. I didn't use and fly but they charge me anyway,
despite they cancelled reservation with airline they pocket this money. I need
refund.
Our record confirms that
the consumer selected a reservation departing from Washington
Dulles Intl Airport (IAD), and arriving in Ataturk Intl Airport (IST) Istanbul,
Turkey, with a maximum of
one connection in each direction.
Attached hereto is a copy of the consumer’s
contract page authorizing the terms and conditions of the purchase, including
the following:
Flight Times:
The airlines will choose your flight times. Your trip may start anytime
from 5am on your travel dates to as late as 2am the next day, and may arrive
anytime on the day after departure.




Connections:
Maximum of 1 connection each
way.


Important Information•Your airline tickets are non-refundable, non-transferable andnon-changeable.•Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available. If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. If any part of the ticket is unused it has no value after ticketed departure time.Our record indicates that the consumer contacted Priceline requesting a refund, and was advised that he/she selected a restricted non refundable/non changeable reservation and we are unable to assist with a refund or change. We are sorry that  we are unable to assist with the consumer's requested refund.Sincerely,  N. D[redacted]   Executive Offices
This contract for request
number [redacted] was originally initialled on Tue Sep 22 18:27:30 EDT 2015
Your Trip Summary
We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$36.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Airfare Details




Depart:
Wed, October 14, 2015


Return:
Thu, October 29, 2015




Departing Airport:
[redacted] Airport (IAD)
Washington, DC


Arrival Airport:
Ataturk Intl Airport (IST)
Istanbul, Turkey




Flight Times:
The airlines will choose your flight times. Your trip may start anytime
from 5am on your travel dates to as late as 2am the next day, and may arrive
anytime on the day after departure.




Connections:
Maximum of 1 connection each
way.




Ticket Delivery:
Electronic Tickets


Passengers:
[redacted]
[redacted]




Aircraft:
Jet aircraft


We Recommend Trip Protection
Life is uncertain...plan
for the unexpected.
Get the following protection up to the limits listed below and much more.
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked baggage
throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel
Accident Protection
24/7 Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services.
 Yes! I'd like to purchase Trip
Protection for $36.00 per person.View terms & conditions
 No, thanks. I prefer to decline Trip Protection.
Summary of Charges
 Airline Ticket Offer with Taxes & Airline Fees:


$620.00 per ticket




 Airline Ticket Agent Fees:


$7.45 per ticket




 Number of
Tickets:


2




 Airline Ticket
Delivery:


$0.00
  (Electronic Ticket)




 Airfare
Subtotal:


$1,254.90




 Total Trip
Cost:
 (All prices are in US dollars)


$1,254.90




Baggage fees
are not included in your trip cost.


Important
Information
•


Your airline tickets are non-refundable, non-transferable and non-changeable.




•


Your tickets will be round-trip, coach class tickets issued on one
of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservation. If any part of the ticket is
unused it has no value after ticketed departure time.




•


Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.




•


If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.




•


You will be issued electronic tickets.
Remember to bring a valid government-issued photo ID with you to check-in. If you are traveling outside the
U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination
and/or in connecting countries.






Initial Here: 






Ea 




 


I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

Revdex.com, Inc.
 
In order to locate the
reservation and review this matter, please provide the 11 digit Priceline request
number, as well as the email address that was provided at the time of purchase.
 
Thank you,
[redacted]
Priceline.com

Dear Mr. [redacted]
 
We are contacting you today regarding your reservation at
the [redacted] booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand,...

you
have complaints regarding the star and guest rating of the hotel and you would
like to be refunded.
 
We have reviewed your reservation and verified that the
hotel has an average guest rating of 6.1 which is based on actual reviews from
customers who have booked on our site and stayed at the hotel. We also checked
[redacted].com and verified that the hotel is
rated consistently as a 3.5 star property with high average guest ratings.
 
We contacted the hotel and they advised that you checked
in and used the reservation. I apologize; however, I will be unable to process
a refund for your reservation.
 
We are sorry we did not provide you the answers you were
looking for and thank you for your time.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Dear Ms. [redacted],
 
We are contacting you today regarding your reservation at
the [redacted] Airport for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that...

you
had some concerns during your stay at the hotel. We apologize that you were
unhappy with your hotel accommodations. We evaluate each participating hotel on
many different criteria, including cleanliness, guest satisfaction, d?cor, etc.
We are sorry to hear that your hotel fell short of this expectation during your
stay. We appreciate your feedback and contacted the appropriate people at the
hotel to share your concerns.
 
Since we are unable to refund your hotel reservation, we
have sent a separate email that contains a Priceline hotel coupon. When you are
ready to redeem the coupon, please click the link inside of the email and
please make sure to review the terms and conditions carefully.
 
We apologize for the inconvenience and thank you for your
time.
 
Sincerely,
 
[redacted]
Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, she was unaware that she was purchasing a hotel room reservation at the rate of $71 per night.
 
Attached hereto is a copy of the...

consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the purchase, including the summary of charges disclosing a room rate of $71 per night.
Once again, thank you for getting in touch about this. 
Sincerely,
[redacted]
Priceline.com
This link has been provided to you so that you can view the Contract Page you were presented when you were submitting Trip [redacted]. Just click on the link, or if that doesn't work, please copy and paste the entire link into your browser. [redacted]Note that in order to view the page referenced by the link above, you may need to have Adobe Reader installed. If you are unable to view the above page, you can download Adobe Reader from [redacted]

Our record indicates that a refund in the amount of 156.10 USD was
issued on March 11, 2016. 











3/21/2016






Complaint

Priceline advertised a 750 on board credit for signing up for a cruise before a certain date. I did. I had to fill out another form before a certain date. I did. When I got email confirmation the words "up to" magically appeared before the 750! In the end I got nothing. The cruise line simply washed...

their hands and blamed priceline. THIS IS CLEARLY A SCAM.







Desired Resolution

That Priceline promises to stop scamming, and advertize truthfully, and follow through with their promises. If they want to reimbuse my on board spending, it amounted to approx 300 dollars. That however is not as important as stopping their scams.

Consumer Business Dialog

Important Information About Your HotelThis confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 01/06/2016 at 04:54 PM. Priceline has processed the refund to your method of payment. You can expect to see it posted to your card within 5 business days. A...

summary of all charges related to this order is shown below. Please note that Express Deal hotel rooms purchased through priceline are non-cancellable and non-changeable. This is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request.
Total Original Cost(including taxes and fees and $0.00 priceline hotel coupon)
$266.19
($266.19)
$0.00
Hotel Cancellation Fee
$0.00
$0.00
$0.00
Total Charges to Credit Card:
$0.00
Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be different. However, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown above. Please allow a full billing cycle to pass for all refunds to be processed. If you need any further assistance please send us an email by clicking here. We would be happy to assist you in any way we can.

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted]or Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you...

cancelled the reservation online as it was close when you arrived. You are now requesting a refund of the penalty fee that was charged. I am sorry to learn that the hotel was closed when you arrived. As a gesture goodwill, we have refunded the cancel fee that was charged to you. Your refund has been processed. A refund for 73.70 USDwas processed today, October 13, 2016. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days. We apologize for any inconvenience and thank you for giving me the opportunity to assist you. Sincerely, [redacted] Executive Offices

[redacted]   We thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We...

understand that you are requesting a full refund of the reservation because the hotel was unable to provide your bedding request. We are sorry to hear that your hotel fell short of your expectation during your stay. We appreciate your feedback and documented it for future reference.   We apologize; however, we are unable to provide a refund for this used reservation. Also, when you booked this request on our website, you were asked to review a contract. This contract contained the travel information you entered during the request process. It also outlined the terms of the offer, including the information that rooms that, "All rooms will accommodate up to 2 people. Any special requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline." By submitting the request for booking, you indicated that you understood and agree to the terms and conditions of this reservation.   For your reference, a copy of the contract page has been sent in a separate email.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Dear [redacted],  In reference to the above noted complaint, which I filed on 7/13/15, it appears has been resolved! On Saturday, July 18th, at approximately 1:00 pm, I received a call from Mr. [redacted], from Priceline's executive office. He acknowledged and addressed the complaint in detail,...

and then stated that he will extend a full refund, and since my reservation was set-up as four separate reservations, he had to address them one by one.  He did mention that it could take several business days until it would be recorded as a credit to my [redacted] card, but I will receive full credit for the initial transaction. It was obvious to me that he was well prepared and had reviewed the complaint in detail, having made a number of comments in review of my stated complaint.  In reference to the complaint, whereby I state that I had contacted the [redacted] hotel directly to request their policy for cancellations, he acknowledged that he too had done the same.  And after having spoken with a gal named [redacted] at the hotel, he told me she confirmed what I had been told, that their policy was one of 24 hour notification.  He also noted that the Priceline entity with whom I had placed the reservations was 'Choose-A-Room'. I want to thank you and the Revdex.com of [redacted] for all you've done, and the professional way in which my complaint was filed and handled.  To say the least, I'm very pleased with the outcome!  By the way, I tried to send you this email on Saturday and Sunday, but received a notification that your website was under a weekend update and couldn't be accessed until later.  However, we were away from Sunday afternoon until late yesterday, thus the reason for your receiving this just today. Thank you again,  [redacted]
 [redacted]
 [redacted]
 [redacted]

[redacted]   Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Erie for Trip Numbe[redacted]   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We...

understand that you have issues with this hotel reservation.   We apologize for the confusion. By clicking Book My Hotel Room you gave us the permission to process and book the hotel request that you have submitted. Closing out the page or browser will not stop the process.   In addition, full pre-payment required upon booking and for the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.   However, as a one-time exception, we have canceled the this reservation and your refund has been processed. A refund for $201.14 was issued today, March 6, 2017. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days.   I hope you find my reply helpful and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: I didn't change my plans and the response in no way addresses the horrendous customer service I experienced while trying to resolve the issue. I never disputed the items that are listed in the business response re cancellation.  My argument rested on the apparent falsehood mentioned in my complaint and the terrible way I was treated.
Sincerely,
[redacted]

[redacted]   Thank you for taking the time to contact us regarding your reservation with the [redacted]   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I...

understand that your reservation was cancelled without your approval. We truly apologize for the inconvenience. As mentioned on the emails that were sent out, the property incorrectly loaded a rate of $24.00 per night. The hotel stated that this rate was not correct, and they are not honoring any reservations booked at this price. As a result, all reservations booked at the incorrect rate cannot be fulfilled and the hotel is cancelling these bookings. This issue was caused by the hotel and all bookings, regardless of where they were placed, will not be honored by them.   As soon as we received this information, Priceline sent emails advising that reservations have been cancelled. Additionally, for each cancelled reservation, we included a 15% coupon that can be applied on a future Hotel Express Deals reservation. These coupons are valid for 1 year and will expires on April 01, 2018.   Also, as an additional compensation for each cancelled booking, we can offer a $25 credit towards a future published hotel reservation purchased on our website. Once the new reservation is booked, call us back at [redacted] with your new reservation number and we will apply the additional $25 credit.   We apologize; however, we cannot reinstate the reservation.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Revdex.com:
I received an email from what I believe to be the Executive Office at the [redacted]. They have graciously refunded me the amount Priceline charged. It's...

sad to say that I have been trying to get a refund from Priceline for months and still the refund had to come from [redacted] instead of Priceline. I very much appreciate their gesture of goodwill and am satisfied with the response from the [redacted], not from Priceline Hotels. Thanks again for the service the Revdex.com provides as you created an avenue for me to settle my differences with the company.
Sincerely,
[redacted]

[redacted] Thank you for taking the time to contact us regarding your reservation with [redacted] Airlines for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive Offices. I understand that the airline charged you...

a rebooking fee for providing an alternate flight. I reviewed your reservation in our system and I understand where you're coming from. However, check-in options and procedures vary by airline. Although the specific minimum of time for you to check-in was not disclosed on your itinerary, the information is available on FAQs section on our website. Also, you have the option to contact the airline directly to confirm this information to avoid any flight issues. We apologize; however, we cannot offer any refund. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, [redacted]Executive Offices

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence. Attached hereto is a copy of the consumer’s
initialed contract page authorizing the terms and conditions of the purchase,
including the following Important Information:


















•

Ticket is non-refundable and
changes are not permitted. Please read the important fare rules and restrictions. You will be issued electronic tickets.
Remember to bring a valid government-issued photo
ID with you to check-in. If you are traveling outside the U.S.,
all travelers will need a valid passport and
you may also need to show additional documentation
at your destination and/or in connecting countries. International Travel
All International travelers will
need a valid passport, and may also need to show additional documentation
at the destination and/or in connecting countries. In addition, all
travelers must have the proper documents for entry/re-entry into a country
(i.e. correct [redacted], valid passport, onward/return ticket). For international one-way travel, proof of return
travel or onward travel may be required and children travelling
without both parents may also require additional documentation. If you are
unsure of the travel requirements for your destination, please contact the
embassy or consulate of all countries you are traveling to and connecting
through. I am sorry that priceline is
unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Thank you for your email.   I have submitted the refund request today for the amount of 94.08 USD. Refund will be processed in 7 - 10 business days. You'll receive confirmation via email once this is completed. However, bank processing time varies and may take few days. If it isn't there after...

few days, we suggest you contact your bank.   As a gesture of goodwill, I am sending you an email that contains a coupon to be used on a future priceline.com Rental Car. The coupon will provide a discount of 10% on your next reservation..   Rules and Restrictions:  - Available on Name Your Own Price or Express deals reservations   You must use the coupon by 28 November 2017 07:23 PM EST. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. The email will contain instructions on how to redeem this coupon. Please follow the instructions carefully.   We apologize for any inconvenience and looking forward to serving all of your travel needs.     Sincerely,   [redacted] Executive Offices

Please note that this matter refers to an [redacted] purchase.
 
This complaint was filed against the wrong company and should be filed against [redacted].
 
For assistance with reservations purchased with [redacted], please contact [redacted] directly at: 
 
[redacted]...

[redacted]
 
Sincerely,
N D[redacted]
Priceline[redacted]

Please close this complaint. We have conducted a thorough review and provided the customer with a complete and accurate response. Thank you.