Stahl Construction Company

Thank you for taking the time to contact us regarding your reservation with the [redacted]a for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com rebuttal in our Executive Offices.   I understand that you are not satisfied with the resolution that was provided. I apologize; however, we are truly unable to offer any refund or compensation. Prior booking, we have presented your contract page for you to review prior submitting and it shows that your request, if confirmed, will be reserved with [redacted]   For your reference, I have sent you a copy of your contract page in a separate email.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

[redacted]
 
Thank you for taking the time to contact us regarding
your reservation with [redacted] for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We...

understand that you contacted [redacted] to cancel your
reservation. Since we were the one who booked and charged your reservation, our
rental partners would refer you back to Priceline for any changes or
cancellations. We reviewed your booking and verified that you selected a
restricted rate. When you submitted your request, we immediately locked in our
rate to secure your reservation. We apologize; however, your reservation is
restricted. It cannot be changed, cancelled or refunded.
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
Frich Adricula
Executive Offices

Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of  $25.50 has been issued to the credit card
account used to make the purchase.
Sincerely,
[redacted]
Priceine.com

Thank you for taking the time to contact us regarding your son's hotel reservation at the [redacted] for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that your son...

was unable to use this reservation; thus, a refund is requested. I have reviewed his reservation in our system and our record shows that he purchased a non-refundable rate. I apologize; however, we are unable to refund even though the reservation was not used.   As per our record, his checkout page was presented prior booking for him to review the travel information that was entered. Also, we have presented the check in and check out time during the request process.   I also contacted the property for exception; however, our request was denied.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   Christine M[redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:The Express Deal I referenced when calling Priceline customer service clearly states the name of the hotel ([redacted]) prior to the purchase, and hence meets the criteria of the price match policy. Please see attached screenshot which clearly shows the deal is for the same hotel, travel dates etc. as the trip number in question.
Sincerely,
Natanya H[redacted]

Complaint: [redacted]
I am rejecting this response because:  Priceline did not address my compliant.  I would like Priceline to answer the
following questions:
1.      
Did Priceline rate and advertise the [redacted] at
[redacted] as a 2 ½ star hotel?  Yes or no?
2.      
Did Priceline give examples of 2 ½ star [redacted]
in this area as, [redacted] and [redacted]?  Yes or no?
3.      
Is the [redacted] at [redacted] comparable to the [redacted]
[redacted] and [redacted] in this area? Yes or no
4.      
Did I purchase the hotel rooms from Priceline? Yes or no
Sincerely,
[redacted]

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our records indicate that a refund in the amount of $104.52 was issued to the credit card account used to make the purchase.

Dear Mr. [redacted],
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices regarding your vacation
package reservation booked under Trip Number [redacted]. As we understand,
your flight was cancelled due to bad weather and...

you would like to receive a
refund for the hotel portion of your vacation package.
 
We have reviewed this concern and verified that the hotel
did not allow a refund due to a late cancellation notice. However, because we
value your business, we have canceled your hotel reservation and processed a
refund in the amount of  $276.98 back to
the same card that was used to place the request. Your refund will be processed
by our system within one business day and your bank will post the refund back
to your account. Bank processing time varies so please check with them if you
don't see the refund posted to your account within the next few days.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of  $1,586.44 is being processed.
Sincerely,
[redacted]
Priceine.com

[redacted]
* I am writing you today regarding your hotel reservation at the Extended Stay America - [redacted]r - [redacted] under Trip Number [redacted]   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand that...

your confirmed hotel is not what you expected to receive when you made your bid for a 2 1/2 star hotel for 60.00 USD per night.   We have researched to find that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:   [redacted]s [redacted]   In addition, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location, and amenities. This hotel has an Overall Guest Rating of 7.1 out of 10 on The Priceline Scorecard. You can review the Overall Rating as well as real traveler's reviews for this hotel on our website.   Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating system. This means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating services. The hotel you received met priceline's strict quality standards.   Please note that rates and availability change constantly and this is exactly why we have a Best Price Guarantee. However, you must call us prior to midnight the day before you travel in order to qualify. The full details of our Best Price Guarantee can be found on our site. You may click on the following link to view the page, or copy and paste it into your web browser: *
[redacted]
* We are sorry we did not provide you the answers you were looking for and we thank you for your time.    Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: we did not stay until the 30th they gave no paperwork but I do have paperwork from the other hotel we checked into. 
Sincerely,
[redacted]

Dear Mr. Boldien,
Thank you for taking the time to contact us regarding your Priceline credit card issues.
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We apologize for the difficulty you have experienced. The Priceline...

Rewards [redacted] card is issued by [redacted], which is the U.S.
credit card operations of [redacted] PLC. For security reasons, Priceline does not have access to your [redacted] account nor control over its [redacted] card policies or procedures.
In the interest of satisfying your concern, we have forwarded your letter to the [redacted] Executive Office. They will review your concern and reply with a resolution within 2 business days.
If you have any other Priceline Rewards [redacted] card concerns, please contact [redacted] directly. There are three ways to contact Priceline rewards [redacted].
1. Email - Visit the pricelinerewards[redacted].com website and select the Customer Service link. You will receive a response within 24 hours.
2. Phone - You can speak with a Priceline rewards [redacted] consultant 24 hours a day, 7 days a week at ###-###-####.
3. Mail - Please send written correspondence to: [redacted]
You can also learn more about [redacted] by visiting [redacted].
I hope you find my reply helpful and we thank you for your time.
Sincerely,
Jenn H[redacted]
Executive Offices

Hello.  This customer's booking was through our sister company, [redacted]  Here is a summary of what we found upon researching the customer's complaint. Issue: The customer claimed she was charged a higher rate than what was quoted during booking.Resolution: The reservation was booked through priceline.com but serviced by [redacted] We contacted [redacted] and they advised that the customer is expecting a refund of more than $500 for the overcharge, but they have gone through the invoice with the property and determined that the invalid charge was only for $114.72. The remaining overcharge was for food and beverage which were legitimate charges and cannot be refunded. [redacted] has informed the customer that the hotel has agreed to refund the overcharge for $114.72 but the remaining charges for food and beverage cannot be refunded.

We have
received the consumer’s additional comments.  The consumer states: “The charges were FINALLY
released LATE afternoon on the 26TH”. We are pleased to hear that the credit card
authorization was released by the bank. We appreciate the consumer’s feedback
and apologize for any inconvenience the consumer may have experienced.
Sincerely,
N. D[redacted]
Executive
Services

According to the customer, she selected a reservation with a flexible cancel policy and intended to cancel the reservation for a full refund on the confirmed check-in date, August 1, 2015.
 
Attached hereto is a copy of the consumer’s contract page indicating that the consumer selected a...

reservation with the following cancel policy. According to that policy: If you decide to cancel your reservation anytime between noon on Friday, July 31st and noon on Saturday, August 1st (local hotel time), the hotel requires payment for the first night's stay.
 
·     Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, July 31st (local hotel time). If you decide to cancel your reservation anytime between noon on Friday, July 31st and noon on Saturday, August 1st (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, August 1st).
 
We are sorry that the consumer’s reservation is non-refundable and we are unable to assist with the requested refund.
 
We appreciate the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-08-01 16:06:58
 
Please verify the following information to continue with your request.
Please check the credit card number that you entered.
[redacted]
 
[redacted]
Freebies:
Hotel Freebies:
Free Parking
Check-In: Sat, Aug 1, 2015Check-Out: Sun, Aug 2, 2015
Room Type: Queen Room with Two Queen Beds
- Max 2 Guests
Flexible Cancellation
 
Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, July 31st (local hotel time). If you decide to cancel your reservation anytime between noon on Friday, July 31st and noon on Saturday, August 1st (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, August 1st).
Summary of Charges
Room Cost
$87.20
Rooms
1
Nights
1
Room Subtotal
$87.20
Taxes & Fees
$11.93
Total Charges
$99.13
Prices are in USD
promo cancel policy
Cancellation Policy
Reservation Name (Age 21 or Older)
Enter the name of the person checking into the hotel. This person must present a valid photo ID and credit card at check-in.
Room 1


   
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room.
Important Information
·     Room Description: Standard Non Smoking Room With Two Queen Beds.
·     Rate Description: Websaver - Full pre-payment required upon booking
·     Hotel Freebies Details:
   Free Parking
·     Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, July 31st (local hotel time). If you decide to cancel your reservation anytime between noon on Friday, July 31st and noon on Saturday, August 1st (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, August 1st).
·     Guarantee Policy: Reservation is guaranteed for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
·     Your credit card is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
Your PayPal account is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
·     The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.

I have received the
consumer’s additional comments. As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion.
 Upon hotel
room check-in/out the hotel representative
provided the consumer with the lower negotiated room rate established between
priceline.com and the hotel, which is not available to the public. We apologize
that the property inadvertently provided this information to the guest and will
communicate this matter with the property.
 Priceline.com
is a travel agent and as such, makes hotel room rates available on behalf of
the hotels. Just like every other business, we receive reduced rates because we
sell in large volume, and if you compare our rates, you will find them to be
very competitive. We strive to offer customers the best alternatives for saving
money while at the same time maintaining profitability.
 I apologize
if the consumer is disappointed with the difference in rates; however,
Priceline will not be able to offer a refund for the difference in rates.
 Again, thank
you for the opportunity to clarify.

[redacted]Dear [redacted]
 
Thank you for taking the time to contact us regarding
your vacation package for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand that...

you had issues during your stay at
your hotel. We contacted the property and verified that they have not received
any complaints or issues. We further reviewed your concern and as a gesture of goodwill, we are providing a refund equal to 20% of your hotel stay. A refund for $142.28? was
issued on May 13, 2016. Your refund has been processed through our system. If
you need to check the status of your refund, please contact your bank directly
to inquire about their processing time.
 
We apologize for any inconvenience and we thank you for
your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Complaint: 10588008
I am rejecting this response because: Basically Priceline is selling a worthless insurance policy. Please read the quoted passage below from their webpage:"100% Trip Cancellation and Trip
Interruption Protection reimburses
for cancellations due to unforeseen illness of traveler, family members and
traveling companions, death in the family, job loss, natural disaster at
departure or destination city or other specified events."The last part of exclusion "Other specified events", means that other events that traveler can specify as reasons. It does not say that they control the specification of those events. If they have every control then what am I paying the Insurance for? Basically then insurance policy is worthless. They paddling shoddy and worthless insurance policy. So they are responsible for my loss. I can actually prove that much in the court of law.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi. Please see the response below that we sent to our customer.  Thanks. Dear Mr. [redacted], Thank you for taking the tie to contact us regarding your stay at the [redacted] We are writing to let you know we received your Revdex.com complaint in our Executive Offices. We apologize for the difficulty you encountered. We understand you are requesting for a refund or a compensation due to the quality issues you encountered at the hotel during your stay. We reviewed your request and confirmed your reservation was used. The hotel informed us they were not aware of any quality issues you encountered during stay. The hotel advised they were not provided any opportunity to address your complaints and will not authorize any refunds/compensations. As a gesture of goodwill, a refund in the amount of 126.35 USD was issued on October 25, 2016. This amount is 20% of your total reservation cost as a compensation. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Thank you for your time and we hope you find this information helpful. Sincerely, Junko A[redacted]Executive Offices