Stahl Construction Company

I just wanted to update my complaint I filed for priceline.com. I'm sorry I do not have the complaint number. The issue was resolved. I was told there was no exceptions and I was being charged a fee since the hotel would charge them a fee. I called the hotel and the hotel said they can cancel the...

reservation with no fees or penalties to me or priceline.com. I called back and informed them of this and they called the hotel and verified the cancellation had happened. They told me I would be refunded so I called the bank to update them. They recommended that I wait until I see a refund before canceling since they would deduct the money they gave me back and if I wasn't refunded the process would have to restart all over.  I am happy and relieved this issue has been resolved but it was a very long and stressful proccess to get to this point.  Thank you.Respectfully,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]It is being skipped around one of my main complaints......I DID NOT ASK FOR A 3 STAR HOTEL.....I ASKED FOR A 4 STAR OR 3 1/2 STAR! I feel that when I was asked to raise my bid, that the 3 star was auto filled in. Why would I raise my bid and lower my star????Again, this hotel did not show up on my [redacted] as in the shaded area! I have booked though priceline for multiple years and have never had this issue. If you would review my past history, you would see that I have never complain about any services that priceline has offered, so why would I make it up now!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Here is the response that we have sent to the customer.  Thanks. Dear [redacted] We are contacting you today regarding your reservation at th[redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Better Business...

Bureau concern in our Executive Offices. As we understand, you would like to be be refunded for your reservation because the hotel did not provide you a free breakfast. We apologize for any inconvenience this may have caused. We checked our records and verified that free breakfast was not guaranteed for your reservation. The guaranteed amenities were provided on your contract page prior to booking. Both your contract page and confirmation email don't show any information regarding free breakfast. We contacted the hotel and verified that you checked in and used the reservation. The reservation that you purchased is truly restricted which is non refundable. This information was provided on your contract page prior to booking. I apologize; however, we are unable to process a refund for your reservation. For your reference, I sent a copy of your contract page on a separate email. We apologize for the inconvenience and thank you for your time. Sincerely, [redacted]Executive Offices

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond. 
 
Attached hereto, is a copy of the
consumer’s contract page disclosing the following:
All rooms will accommodate up to 2 people. Special requests
should...

be requested through your confirmed hotel and cannot be guaranteed by
Priceline
 Special requests
All special requests must be arranged directly with
the hotel at which you will be staying. Priceline will provide you with all of
the information you need to contact your hotel. Since Priceline.com has no
control over which room a hotel will assign to you, Priceline.com cannot
accommodate special requests in advance of your booking and cannot guarantee
that special requests will be met.
We are sorry that
the consumer’s selected reservation is non-refundable and we
are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
Priceline.com
 
 
 
This
checkout page for trip number 27356095351 was submitted on 2015-08-02 22:14:24
$73 per night


















3 Star Hotel in Bloomington West - Mall of America
Area for $73/night
This deal saves 38% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.



































Area:

Situated within 20 minutes
southwest of Minneapolis, the Bloomington West - Mall of America region is
bisected by I-494 and provides easy access to I-35W. The famed Mall of... (Click for full
Description)

Star Rating:



What hotel is this?

Guest Score:

Rated
7.0
out of 10 (or higher)

Guaranteed Amenities:


Pets Allowed
Free Parking
Business Center
Airport Shuttle


Free Internet
Indoor or Outdoor Pool
Fitness Center


Check In:

Wed Aug 12, 2015

Check Out:

Fri Aug 14, 2015

Rooms:



1 Room
2 Rooms
3 Rooms
4 Rooms
5 Rooms
6 Rooms
7 Rooms
8 Rooms
9 Rooms
All
rooms will accommodate up to 2 adults.

Choose Bed:


















$73
per night

Room Assigned At Check-in -
Sleeps Two Adults - 2 Beds Requested.



$73
per night

Room Assigned At Check-in -
Sleeps Two Adults - 1 Bed Requested.


Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
First:
MI:
Last Name:
 
Room 2
First:
MI:
Last Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

Bloomington West - Mall of America


 






© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this area
View a larger map
»

We
Recommend Trip Protection
Trip Protection for this hotel stay
is $20!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Summary
of Charges



























Price
per night:

$73

Rooms:

2

Nights:

2

Room Subtotal:

$292.00

Travel Insurance

$0.00 ( DECLINED ) + Add
now Recommended!
(remove)


Taxes & Fees:

$61.48

Priceline Hotel Coupon:


-$0.00




Total Price:
All prices are in U.S. Dollar.

$353.48
353.48
353.48 0.00
Apply
Coupon
Have a coupon code?
Apply
This coupon is invalid or has expired


Mandatory fee of is collected at the hotel.
Booking
Conditions
All rooms will
accommodate up to 2 people. Special requests should be requested through
your confirmed hotel and cannot be guaranteed by Priceline.
Priceline will immediately charge your credit card the
total room charges upon booking.
Reservation is guaranteed for date of check-in only.
Rooms purchased through Priceline Express Deals cannot
be cancelled, changed or transferred and refunds are not allowed.
Hotel Name will be revealed upon booking.
Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.
Pets Policy:
All Pets
I agree to the Booking
Conditions, Terms and Conditions and Privacy Policy
by booking this room. I agree to the
Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room.

Our
record indicates that this matter has been addressed with the consumer, and a
refund has been issued.
 
Sincerely,
[redacted]
Priceine.com

Dear Ziyan Zhang,   Thank you for taking the time to contact us regarding your reservation with the [redacted] for Trip Number [redacted]   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that your...

reservation was cancelled without your approval. We truly apologize for the inconvenience. As mentioned on the emails that were sent out, the property incorrectly loaded a rate of $24.00 per night. The hotel stated that this rate was not correct, and they are not honoring any reservations booked at this price. As a result, all reservations booked at the incorrect rate cannot be fulfilled and the hotel is cancelling these bookings. This issue was caused by the hotel and all bookings, regardless of where they were placed, will not be honored by them.   As soon as we received this information, Priceline sent emails advising that reservations have been cancelled. Additionally, for each cancelled reservation, we included a 15% coupon that can be applied on a future Hotel Express Deals reservation. These coupons are valid for 1 year and will expires on April 01, 2018.   Also, as an additional compensation for each cancelled booking, we can offer a $25 credit towards a future published hotel reservation purchased on our website. Once the new reservation is booked, call us back at [redacted] with your new reservation number and we will apply the additional $25 credit.   We apologize; however, we cannot reinstate the reservation.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Hi. Please see the response we sent to the customer below.Dear [redacted]
*Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number 12619707274. We are writing to let you know that we have received your Revdex.com concerns in our...

Executive Offices. We understand you no longer need your reservation and want to receive a refund. Prior to submitting your request you were provided with a contract page that stated: Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed. We are sorry if you no longer need your reservation; however, your request is non-changeable, non-refundable and non-transferable. We are truly unable to cancel your reservation as requested.  I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, Teddi CremeansExecutive Offices

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Rachel F[redacted]

Thank you for your response.   As requested, your reservation at the [redacted] under Trip Number [redacted] has been cancelled. Please allow a few business days for the full refund of $127.66 to post to your form of payment.   I hope you have a...

wonderful day, and please feel free to respond to this email if you have any questions.   Sincerely, [redacted] Executive Offices

Dear [redacted]
*
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted]a - [redacted]r -
North for Trip Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in...

our Executive Offices.
 
We understand that you have issues with this hotel
reservation.
 
We see that your issue has already been resolved by our
Fraud Prevention team. Should you require additional assistance with your
Priceline Hotel Reservation, please feel free to reply to this e-mail.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

Dear [redacted]
 
We contacting you today regarding your airline ticket
booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
would like to add an infant...

ticket to your reservation.
 
We do not sell infant tickets and you need to call the
airline directly to purchase an infant fare ticket. We contacted both [redacted] several times and currently, infant ticket
has been issued for [redacted] segments.
However, [redacted] will not issue an infant ticket
because your validating airline is [redacted]. I apologize;
however, you will need to work directly with [redacted] regarding
your concern.
 
Please be advised that the $7.00 processing charge is for
the interline ticket issued because your itinerary has multiple airlines.
 
We are sorry we did not provide you the answers you were
looking for and thank you for your time.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: THE BUSINESS DID NOT ADDRESS ALL PARTS OF MY COMPLAINT. THERE REASONING FOR THEM NOT ACCEPTING TO REFUND MY CREDIT CARS ASSUMES 
THAT THERE ADVERTISING IS CLEAR ON THEIR HOTELS' CHECK IN TIMES. BECAUSE THE WEBSITE DOESN'T GIVE CHECK IN TIMES UNTIL AFTER THE PURCHASE OF THE RESERVATION I BELIEVE PRICELINE SHOULD BE RESPONSIBLE FOR REFUNDS DUE TO NON DISCLOSURE OF VITAL INFORMATION IN THE CHOOSING OF A PLACE TO STAY THE NIGHT, BEFORE THE SALE OF SUCH STAY. 
Sincerely,
[redacted]

Complaint:
I am rejecting this response because: I'll never use Priceline again either will anyone I know
Sincerely,
[redacted]

Dear Mr. [redacted],
Thank you for contacting us regarding your reservation
with [redacted] Rent a Car booked under Trip Number [redacted]47.
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand your plans changed and you
wish to pick...

up the vehicle later than requested.
Prior to submitting your request you were provided with a
contract page that stated:
Rental cars are non-refundable, non-transferable and
non-changeable even if the reservation is not used.
We are sorry for any inconvenience it may cause; however,
the rental partners only hold a vehicle for up to 24hrs past the scheduled
pick-up date. We are unable to offer a change or refund to your reservation as
requested.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Dear Mr. Ly,
We are contacting you today regarding your airline reservation for Trip Number [redacted].
We are writing to let you know that we received your Revdex.com concerns in our Executive Offices. We understand your concern about the schedule change. Airlines adjust their...

schedules for a number of reasons. When a schedule change occurs the airline will usually rebook you on an alternate flight closest to the original departure time. Once the airline notifies us, we make every attempt to notify you of the changes via email. Our records indicate that we attempted to contact you through the phone number that was used to purchase the reservation. However, the voicemail box was full. For this reason, an email was sent to notify you of the schedule change. In addition, we strongly suggest to our customers to contact the airlines at least 24-hours prior to each flight departure to confirm the reservation.
We apologize but we are unable to process a refund of the fees charged by the airlines. We contacted [redacted] Airlines and they advised that they too are unable to provide compensation. Their records show that you requested to booked on a different flight on the original return date and agreed to pay the change fee of $250. [redacted] Airlines waived the fare difference as a courtesy. They suggest you call their Customer Care Department at ###-###-#### for further assistance.
We apologize for the inconvenience and hope you found this information helpful.
Sincerely,
Zadhy S[redacted]
Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive...

Offices.
 
We understand that you found a cheaper itinerary from our
website for a rate of $149.00 per room per night. We reviewed your issue and
found a reservation for trip number [redacted]. While the rate shows an amount
of $149.00 per room per night, the check-in and check-out dates however, does
not match your original itinerary. In order for you to be eligible for our Best
Price Guarantee, the lower price must be an exact match to the itinerary booked
on our website. We apologize; however, your reservation cannot be refunded of
the difference in rates.
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Daniel Parkinson

On behalf of the consumer, Priceline contacted [redacted] Refunds Department concerning the consumer’s refund request, and the airline responded as follows.
Dear Mr. Brazil   Thank you for taking the time to contact us in relation to Mr. [redacted]’s flights from [redacted] on the 2nd...

of January.   I was sorry to learn that Mr. [redacted]’s plans were affected by our adjusted schedule, as we realize the importance of dependable passenger service. I’m sure you also realize, for operational reasons sometimes airlines have to change their schedules on occasion or even cancel flights.   Mr. [redacted]’s ticket is non-refundable as per its terms and conditions. We would not be able to offer a refund based on the length of delay as you have been advised by our contact centre.   Our conditions of carriage state: 9.1.1 Departure and flight times shown in timetables may change between the date of publication and your date of travel. We do not guarantee them to you and they do not form part of your contract of carriage with us.   More details of schedule changes and refunds can be found in our conditions of carriage: [redacted]   Mr. Brazil, I know this may not be the answer your customer was hoping for. I hope you can understand we have conditions in place to protect ourselves as an airline as well as to remain fair and consistent with our customers.   Kind regards   Philip S[redacted] Customer Relations Executive
[redacted] Refunds Department
We are sorry that we are unable to assist the consumer any further in this situation. The consumer may contact the airline directly for any further assistance.
Sincerely,
N. D[redacted]
priceline.com

It is very frustrating to receive the same argument that the facility fee was published on [redacted] I have to tell you again that I did NOT book my hotel on agoda.com. I booked on priceline's mobile app working on IOS platform. There was no statement about the facility fee on the mobile app. Thus, I do not accept the response sent to my by the business.  [redacted]
I am rejecting this response because:
Sincerely,
[redacted]