Stahl Construction Company

I am writing you today regarding your hotel reservations at the [redacted] under Trip Number [redacted] and [redacted]s - [redacted]y Creek under Trip Number [redacted]. I am writing to let you know that we have received your Better...

Business Bureau complaint in our Executive Offices. I reviewed our records and confirmed that the full refund of your hotel reservation with the [redacted] for $351.96 was completed in our system on May 10, 2017. Kindly review the transactions on your card ending in [redacted] to locate the refund. If you are unable to find it, I suggest you contact your bank for further assistance. Your reservation at the [redacted] & Suites - [redacted] is non-changeable and non-cancellable. However, we were able to work with the hotel in making an exception to refund the room with a one-night penalty. A partial refund of $110.64 will be processed through our system within one business day. Please check with your bank if you do not see this refund in our account after a few business days. I hope you found my reply helpful and please feel free to respond to this email if you have any questions. Sincerely, [redacted]Executive Offices

I just wanted to update my complaint I filed for priceline.com. I'm sorry I do not have the complaint number. The issue was resolved. I was told there was no exceptions and I was being charged a fee since the hotel would charge them a fee. I called the hotel and the hotel said they can cancel the...

reservation with no fees or penalties to me or priceline.com. I called back and informed them of this and they called the hotel and verified the cancellation had happened. They told me I would be refunded so I called the bank to update them. They recommended that I wait until I see a refund before canceling since they would deduct the money they gave me back and if I wasn't refunded the process would have to restart all over.  I am happy and relieved this issue has been resolved but it was a very long and stressful proccess to get to this point.  Thank you.Respectfully,[redacted]

Here is the response that we have sent to the customer.  Thanks. Dear [redacted] We are contacting you today regarding your reservation at th[redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Better Business...

Bureau concern in our Executive Offices. As we understand, you would like to be be refunded for your reservation because the hotel did not provide you a free breakfast. We apologize for any inconvenience this may have caused. We checked our records and verified that free breakfast was not guaranteed for your reservation. The guaranteed amenities were provided on your contract page prior to booking. Both your contract page and confirmation email don't show any information regarding free breakfast. We contacted the hotel and verified that you checked in and used the reservation. The reservation that you purchased is truly restricted which is non refundable. This information was provided on your contract page prior to booking. I apologize; however, we are unable to process a refund for your reservation. For your reference, I sent a copy of your contract page on a separate email. We apologize for the inconvenience and thank you for your time. Sincerely, [redacted]Executive Offices

Our
record indicates that this matter has been addressed with the consumer, and a
refund has been issued.
 
Sincerely,
[redacted]
Priceine.com

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting for a full refund of your reservation because you were not provided the room type you booked. Our apologies for the inconvenience you...

experienced with this reservation. We reviewed your record with our hotel partner and they confirmed that you were provided a room with 2 Double beds; however, they provided you their lake view room, which is one of their premium rooms. We are sorry that we are unable to provide a full refund you are requesting for this used reservation. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, Executive Offices

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted]nd Spa for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you have issues...

with this hotel reservation.   We apologize for the confusion. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. The hotel name is revealed after purchase. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.   The [redacted] Lakes Resort And Spa is within the area you selected during the booking process, which is the Intl. Drive - [redacted] area. However, despite of the restrictions, as a one-time courtesy, we have canceled this reservation and your refund has been processed. A refund for $290.36 was issued today, July 15, 2017. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days.   I hope you find this information helpful and we thank you for your time.     Sincerely,   [redacted] Executive Offices

We called the hotel and were able to get an exception approved for the cancel policy. [redacted] was refunded in full. RegardsExecutive Office

According to the consumer, he/she did not authorize the purchase of a hotel reservation at the rate of $114.00 per night. The consumer requests a refund.
 
Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable terms and conditions of the selected...

purchase, including the offer price of $115.00 per night.
Offer Price Per Room
Per Night:
US$ 115.00
 
Sincerely,
[redacted]
Priceline.com
 
This checkout page for trip number [redacted] was submitted on 2015-09-02 14:06:21
Please Review Your Request
2½ Star Moderate-Plus Hotel, [redacted]  
Which hotel will I get?
Check-In Date:
Saturday, September 5, 2015
Check-Out Date:
Monday, September 7, 2015
Region
[redacted], **
City Area:
[redacted]
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Guaranteed Amenities:
Indoor or Outdoor Pool, Fitness Center
Number of Nights:
2
 
Offer Price Per Room, Per Night:
US$ 115.00
Travel Insurance:
US$ 10.00
Subtotal:
US$ 230.00
Taxes and Service Fees:
US$ 46.70
Priceline Hotel Coupon:
-US$ 0.00
Total Charges*:
US$ 276.70
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip Cancellation/Interruption InsuranceCheck here to cover yourself in the event of unforeseen illness, injury, and job loss for only USD10.00 per room per night. Details.
 *Prices are in US dollars.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
For security reasons, and to indicate that you have reviewed your request, please initial below. Remember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request.
[redacted]

Dear Mr. [redacted],
Thank you for contacting us regarding your reservation
with [redacted] Rent a Car booked under Trip Number [redacted]47.
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand your plans changed and you
wish to pick...

up the vehicle later than requested.
Prior to submitting your request you were provided with a
contract page that stated:
Rental cars are non-refundable, non-transferable and
non-changeable even if the reservation is not used.
We are sorry for any inconvenience it may cause; however,
the rental partners only hold a vehicle for up to 24hrs past the scheduled
pick-up date. We are unable to offer a change or refund to your reservation as
requested.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Thank you for taking the time to contact us regarding your reservation with the [redacted]a for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com rebuttal in our Executive Offices.   I understand that you are not satisfied with the resolution that was provided. I apologize; however, we are truly unable to offer any refund or compensation. Prior booking, we have presented your contract page for you to review prior submitting and it shows that your request, if confirmed, will be reserved with [redacted]   For your reference, I have sent you a copy of your contract page in a separate email.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

I am writing you today regarding your airline reservation under Trip Number [redacted].   I understand that you are not satisfied with the resolution we provided regarding your Revdex.com complaint.   We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolution. There is nothing we can add to what has already been stated in our previous correspondence.   Although we empathize with your situation, we are truly unable to assist you further in this matter.   Sincerely,   [redacted] Executive Offices

Hi. Please see our response below.  [redacted] We are contacting you today regarding your reservation at the [redacted]r booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com...

concern in our Executive Offices. As we understand, you had two reservations and you would like to be refunded for the unused one. We apologize for any inconvenience this may have caused. We checked our records and verified that you had two reservations for the same hotel and dates. We also confirmed with the hotel that only one reservation was used. Our Accounting Department has advised that your dispute case with your bank will not be closed until April 22, 2017. We apologize; however, we need to wait until your bank closes your dispute case before we can assist you further. We will do a follow up with our Accounting Department on April 22, 2017 and will contact you back for any resolution or update as soon as we received a response from them. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, [redacted]Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion.
All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our web site. While the consumer may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets all standards listed under Priceline’s 4 star hotel guide. Our competitors rate this hotel as follows:
[redacted] =4 stars - [redacted]=4 stars - Hotels.com = 4 stars - Tripadvisor.com = 4 stars
 I am sorry that the consumer’s selected reservation is non-refundable and non-changeable and we are unable to assist with a refund.
Sincerely, N. D'[redacted]Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive...

Offices.
 
We understand that you found a cheaper itinerary from our
website for a rate of $149.00 per room per night. We reviewed your issue and
found a reservation for trip number [redacted]. While the rate shows an amount
of $149.00 per room per night, the check-in and check-out dates however, does
not match your original itinerary. In order for you to be eligible for our Best
Price Guarantee, the lower price must be an exact match to the itinerary booked
on our website. We apologize; however, your reservation cannot be refunded of
the difference in rates.
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Revdex.com:
I would like to thank the Revdex.com for managing my complaint ID [redacted] with Priceline.com because without your assistance Priceline.com would have ignored my request for a change in flights. To be stuck in [redacted] for over 7 hours after 23 hours of travel due to a flight change by the airline is completely unacceptable. I have spoken with four customer service representatives at Priceline.com and all four had a very unprofessional and unhelpful attitude. For Priceline to consider this a minor change and refuse to help is unacceptable. Without the Revdex.com's intervention Priceline would not have made any changes. I will never use Priceline again.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because priceline is not telling the truth, they did not contact me and request further proof. I have reached out to the numerous times and each time they said they will forward my complaint to the correct department and that department contacts the rental car company and then closes the complaint without contacting me. This is a horrible way to handle customer service issues.
Sincerely,
[redacted]

Dear [redacted]
*
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted]a - [redacted]r -
North for Trip Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in...

our Executive Offices.
 
We understand that you have issues with this hotel
reservation.
 
We see that your issue has already been resolved by our
Fraud Prevention team. Should you require additional assistance with your
Priceline Hotel Reservation, please feel free to reply to this e-mail.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint:
I am rejecting this response because: I'll never use Priceline again either will anyone I know
Sincerely,
[redacted]