Stahl Construction Company

I have received the
consumer’s additional comments.  As you requested, we have again reviewed
this matter. We reviewed the notes and the
record associated with this case and confirmed that our agent did not advise
that we will waive the $200 cancel fee. Our records confirm that you agreed to
cancel the reservation minus the $200 cancel fee and the non-refundable $7.45
processing fee per ticket. The consumer’s selected reservation is restricted.
It cannot be changed, cancelled or refunded. However, due to this extenuating
circumstance, an exception was made to cancel the reservation with a fee. We are sorry that the cancel fee is non-refundable and
we are unable to assist any further in this situation.
Sincerely,
N. D[redacted]
Executive Offices

We are in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
According to
the consumer, priceline confirmed the wrong type rental vehicle. Please note
that the consumer, and not priceline, selects the car...

type.
 
All Name Your Own Price ®
purchases cannot be accepted for processing
unless the customer initials certain terms and conditions relating to the
purchase, this includes all purchase details, including the car type selected by the consumer. The
consumer was offered the option to cancel the non refundable reservation with a
one day rental fee cancelation charge and accepted this option.
 
Consumers
are our number one priority, and we work hard to make the consumer’s experience
with us a positive one. Although we empathize with the consumer’s situation, we
apologize for any inconvenience, and regret being unable to refund the rental
car cancel fee.
Sincerely,
[redacted]
Priceline.com
 
This checkout
page for trip number [redacted] was submitted on 2015-06-26 15:39:52









[redacted]  
[redacted] * 





















·       


4
·       


2
·       


AUTO
·       


AC
Unlimited Mileage
Economy Car with Unlimited Mileage




Pick Up/Drop Off: [redacted]
Pick-up Date & Time:
Saturday, July 11, 2015, 11:00 AM
Drop-off Date & Time: Thursday,
July 16, 2015, 11:00 AM
Driver Info: [redacted], Age: 25 and over
Rental Car Company:


Total Charges
5 Days at: $78 /day



Total:$450.65



[redacted]
Total Rental Days:5
Subtotal:$390
Taxes and Fees: (details)$60.65
Total
Charges: $450.65
Best Price Guaranteed
Prices are in US dollars.


Traveling with a
child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child seat options below. These
requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

0
Infant Child Seat
For infants less than one year and under 20 lbs

0
Toddler Child Seat

Forward facing for children weighing 20-40 pounds up to 40 inches in height

0
Booster Seat
For children weighing 40 to 80 lbs

Flight
Information (optional)
 
This will be used by the rental car company
to monitor flight delays.










What Airline are you Flying?

Your Flight Number:


-- choose --



Don't Forget Collision Damage Coverage!
Collision Damage Coverage will
be offered immediately after purchase. Be sure to add coverage to enjoy these
valuable benefits:
·       
Provides Primary Coverage
·       
Includes cost of repairs
·       
Cancel with 100% refund
Important
Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your offer is accepted, we will immediately
lock in your reservation and charge your form of payment. If your offer is
not accepted, you will not be charged.
·       
Additional charges may apply at the counter if
you pick up or drop off the car at a different date, time, or location than
you requested for your reservation.
·       
Your offer price does not include vehicle
liability, collision or personal accident coverage for your rental car. You
should determine if you have insurance coverage prior to pick-up.
·       
The rental partner will charge the driver at
the rental counter for optional items you add to your reservation, including
any child seats or special requests.
·       
Only the driver will be able to pick up the
rental car at the counter and must present a valid driver's license in
his/her name. An additional driver can be added at the counter for a fee
payable directly to the rental car company.
·       
The driver will be required to present a valid
credit or debit card in his/her name for the refundable security deposit.
·       
The amount for the refundable security deposit
required at the rental counter depends upon the car type, rental period, and
optional items. Pre-paid cards or cash will not be accepted for the security
deposit. If the driver provides a credit card for the security deposit, the
security deposit will be released back onto the card once the vehicle is
returned. If the driver provides a debit card for the security deposit, proof
of round trip airline travel may be required and any funds used for the
deposit cannot be accessed until after the car is returned.

Initial Here:

I have read,
accept and agree to abide by priceline.com's terms
and conditions and privacy policy.

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond. According to the consumer, Priceline
confirmed the wrong dates. The consumer requests a full refund. Once the consumer provides all the details of
his/her trip on our web site, we summarize the consumer’s request, including
the dates selected, on the Contract Page. The consumer is then asked to review
the details/summary of the trip and initial the box at the end of the summary
to authorize the terms and conditions of the purchase, and confirm that the
travel details provided, including the selected travel dates, are accurate. If
the consumer’s offer summary shows a mistake, the consumer can go back and
change it before he/she clicks "Buy My Hotel Room Now." Attached hereto is a copy of the
consumer’s initialed contract page agreeing to the non-refundable and non-changeable
terms and conditions of the purchase as well as the following check-in/out
date.
·       
Check In:     Mon, Jun 01, 2015
·       
Check Out:  Tue, Jun 02, 2015
I appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
4.5-Star
hotel in the Pittsburgh Downtown Area
Your room: 1 KING BED
Amenities: Internet, Pet Friendly, Restaurant, Business Center,
Gym/Spa
Guest Score: 8+
 
Check In: Mon,
Jun 01, 2015
Check Out: T
ue, Jun 02, 2015
 
Rooms: 1 room for 1 night
Room Rate: $194.00 per
room/night
Taxes & Fees: $41.08
Room Total: $235.08
Have a promo code?
Guest Info (Room 1)
[redacted]
Billing Info
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
continue
T axes and Fees
Amount:
$41.08
Prices are in USD.
 
Cancel Policy
This rate cannot
be cancelled, changed or transferred. Refunds are not allowed.
 
TERMS AND CONDITIONS PAGE
We want you to love your hotel. So please read
this important stuff.
All
rooms will accommodate up to 2 people. Special requests (including preferences
for
smoking or non-smoking rooms) should be requested through your confirmed
hotel
and cannot be guaranteed by Priceline.
Reservation
is guaranteed for arrival on the confirmed check-in date only. If you do
not
check-in on the first day of your reservation and you do not alert the hotel in
advance,
the remaining portion of your reservation will be canceled and you will not
be
entitled to a refund.
The
hotel that is booked may or may not be one that you have seen during a hotel
search
on priceline. Any sorting or filtering options previously used will not apply
to
this
request.
The
reservation holder must present a valid photo ID and credit card at check-in.
The
credit
card is required for any additional hotel specific service fees or incidental
charges
or fees that may be charged by the hotel to the customer at checkout. These
charges may be mandatory
(e.g., resort fees) or optional (parking, phone calls or
minibar
charges) and are not included in your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points,
upgrades,
vouchers, or other discounts and incentives.
If
your request is accepted, Priceline will immediately charge your credit card
the total
cost
of your stay. Rooms purchased through priceline cannot be
cancelled, changed
or
transferred and refunds are not allowed. If your request is not accepted, your credit
card
will not be charged. Prices are not guaranteed until purchase is complete.
 
I have read, accept, and agree to abide by
priceline.com's terms and conditions and privacy
policy.
[redacted]

Dear Mr. [redacted],
 
We are contacting you today regarding your rental car
reservation with [redacted] Corporation for Trip Number [redacted]. 
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand...

that you
found a lower rate for your reservation. In order to claim for Best Price
Guarantee, the lower price, including taxes and fees, must be available to the
general public for booking on a website in the same currency, using the same
form of payment and from the same point of sale as your original reservation
when you call us. The lower price must be an exact match to the itinerary
booked on priceline.com. For rental car reservations, it must be with the same
rental car company, car type, rental location, pick-up and drop-off dates and
times.
 
We reviewed the lower rate from [redacted].com; however, we
are unable to confirm the rental partner prior to purchase. For this reason, we
are unable to process a refund for the difference.
 
We apologize for the inconvenience and thank you for your
time. 
 
Sincerely,
 
[redacted]
Executive Offices

Dear Ms. K[redacted]
 
Thank you for taking the time to contact us regarding
your reservation at  The R[redacted] for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. I am...

sorry to learn
that you are not happy with the hotel you received. As I understand, you felt
the star rating assigned to your hotel was not accurate.
 
The hotel chains listed in the Star Level descriptions
are for example only and do not necessarily reflect hotels that participate in
the Priceline's Express Deal program. Keep in mind that not all properties
under a single chain will hold the same star level rating. While we may offer
the name of a hotel chain as an example for a specific star rating, individual
properties within that chain may actually have a higher or lower star rating
based on the actual quality of that property.
 
We have researched to find that this hotel does meet our
expectations for the star rating selected on our website. Our competitors also
rate this hotel as follows:
 
[redacted] =  4
star
 
[redacted] =  4
star
 
T[redacted].com = 
4 star
 
[redacted] = 
4 star
 
[redacted]m = 4 star
 
Under normal circumstances, your Express Deal reservation
is restricted and it is not supposed to be changed or cancelled. We see in our
records that the hotel has allowed a one-time exception and let you cancel the
reservation for a full refund.
 
I apologize for the inconvenience and hope you find this
information helpful.
 
Sincerely,
 
Berna Abel[redacted]
Executive Offices

Revdex.com, Inc.
 As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. The consumer
agreed that the hotel reservation is non-changeable, non-cancelable and
non-refundable upon checkout. Priceline
committed payment to the travel supplier based on that agreement.
The
consumer’s credit card company withdrew the funds from priceline outside the
terms of this agreement and therefore priceline is seeking repayment for the
reservation purchased by the consumer. The non-cancelable nature of this
reservation was also conveyed to the consumer by the priceline representatives.
Thanks you for the opportunity to clarify.
Sincerely,
[redacted]
priceline.com

I have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. We have reviewed the reservation and verified that it is stated on the consumer’s contract page that the pick-up and drop off location will be for [redacted]. The contract page was initialed, which indicates that the consumer agreed with the terms and conditions of the purchase, including the [redacted] pick-up and drop off location. Please note that the consumer selects the pick-up and drop off location; Priceline does not enter default locations. The consumer was offered an exception to the cancel policy and offered the option to cancel for a one day rental cancel fee and agreed to this option. We apologize for any inconvenience, however the cancel fee is non-refundable and we are unable to assist the consumer any further in this situation.   Sincerely,   [redacted] Executive Offices

I have
received the consumer’s additional comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence. Express Deals hotels
are not disclosed prior to purchase. With Name Your Own Price and Express Deals
purchases, the hotel name will be revealed after purchase. We are sorry that we are unable to
assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
Executive
Offices

Dear Ms. [redacted],
We are contacting you today regarding your reservation at the [redacted] Resort for Trip Number [redacted].
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are concerned about...

the star rating of your confirmed hotel. We apologize that you are unhappy with your upcoming hotel accommodations. We do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etc. We are sorry to hear that this hotel falls short of your expectations. We have researched to find that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:
[redacted].com = 4 stars
[redacted].com = 4 stars
[redacted].com = 4 stars

In addition, the [redacted] Resort rated themselves as a 4-star property on their website, with 3.9 out of 5 average guest rating, and Category 2 under the [redacted] This information was also verified by the hotel's Front Desk Supervisor.
We are sorry if we are unable to change or cancel the reservation.
I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.
Sincerely,
Zadhy S[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:You changed the room type after I selected the room!!!! That like buying a box of crackers and when you open it dog food comes out! It's completely fraudulent!!! Don't advertise something and then change it over at checkout after I've chosen the room I want. Every room in that hotel has marble in it! That means nothing. You swapped our larger room with a view for a small little room that was cheaper at the hotel to begin with. Your company is committing fraud and false advertising!! The hotel itself confirmed it.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Priceline has decided to arbitrarily ally legal boundaries to its benefit. Maps allegedly reviewed by Priceline have not been provided nor are they referenced in the contract. The contract provides for [redacted]. I don't disagree with that. However the hotel is not in centre city. This is clearly established by historical boundaries, established in the electoral roles and clearly defined by the [redacted] service. The fact Priceline has arbitrarily decided to redraw these legal maps is completely irrelevant. The contract clearly is void based on misrepresentation of location. Additionally the hotel was/is unable to provide a fully accessible room for the trip. Never the less Priceline is clearly in the wrong. 
Sincerely,
[redacted]

We understand that you are not satisfied with the resolution that was provided. We have thoroughly reviewed your reservation to make sure we have not overlooked anything. Your hotel is rated as a 3 star level hotel on our website and is also rated consistently by our competitors.Your reservation is restricted and we are unable to offer any other resolution.We are sorry we did not provide you the answers you were looking for and we thank you for your time.Sincerely,Executive Offices

Dear Ms. H[redacted]
 
Thank you for taking the time to contact us regarding
your vacation package reservation at the [redacted] for Trip Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com...

concern in our Executive Offices.
 
We understand that you have issues with the hotel portion
of this package.
 
We apologize for the inconvenience. We have canceled the
hotel portion of this package and your refund has been processed. A refund for
$568.24 was issued today, August 3, 2016. We will issue a refund to your bank
within one business day. Your bank will then post it to your account.
The bank processing time varies so please check with them
if you do not see it in your account within a few days.
 
In addition, please send us the receipt of the new hotel
accommodation that you have booked for us to refund the price difference. You
may send the receipt as an attachment using PDF or JPG format and  be sure that it is no larger than 2MB. Any
attachments that do not meet this criteria are considered potential for spam/malware/viruses
and are stripped from the email of our corporate email account. 
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
Jenn [redacted]
Executive Offices

1.0pt;
border-right:solid #BFBFBF 1.0pt;padding:0in 5.4pt 0in 5.4pt">
Customer requested to cancel this booking because
he thought it did not go through and states he booked another reservation with [redacted].


The hotel confirmed that the customer booked
one reservation with Priceline, which is non-refundable, and the other reservation
was booked with [redacted], which is
refundable.
 





?The consumer was advised as follows:

1)     
Provide us with any confirmation/information,
which led him to believe the reservation was not accepted.

2)      Consider canceling the booking with
[redacted], which is cancelable.

3)      If the consumer chooses to
cancel the Priceline reservation; 50% of the purchase can be refunded.

RevDex.com, Inc.
 
We are in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond. 
 
Attached hereto is a copy of the
consumer’s initialed contract page agreeing to the...

non-refundable,
non-changeable terms and conditions of the purchase. This information is conspicuously
listed under Important Information.
Important Information
·     
Cancel Policy: For
the room type and rate that you've selected, you are not allowed to change or
cancel your reservation. If you cancel your room, you will still be charged for
the full reservation amount.
We are sorry that
the consumer’s selected reservation is non-refundable and we
are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-05-10 19:46:04






[redacted]
 
[redacted]
Freebies:
Hotel Freebies:
On Sale Now — Free
breakfast, free internet in room and free parking


Check-In: Sun, Jul 19, 2015
Check-Out: Wed, Jul 22, 2015
Room Type: Queen Room with Two Queen Beds ~ Non~Smoking

- Booked for double
occupancy
Non Refundable
 
Cancellation Policy

For the room type and rate that you've selected, you are not allowed to
change or cancel your reservation. If you cancel your room, you will still be
charged for the full reservation amount.

































Summary
of Charges

Room Cost

$101.14

Rooms

1

Nights

3

Room Subtotal

$303.42

Taxes & Fees

$51.48

Total Charges

$354.90

Prices are in USD
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.






[redacted]


    


I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: Travelweb Adv Purchase 15Pct 2Q-Nsk-Guest Room
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
On Sale Now — Book Now and Save! Offer Details.
Free breakfast, free internet in room and
free parking
Promotion
Details
Must
book at least 7 days in advance, Must stay within days of booking
x close window
·      Cancel
Policy: For
the room type and rate that you've selected, you are not allowed to change or
cancel your reservation. If you cancel your room, you will still be charged
for the full reservation amount.
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment
is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.
















[redacted]

 I have read and agree to abide by the Terms and
conditions and privacy policy.

Hello.  Please see the response to the rejection below that we have sent to our customer.  Thanks.[redacted] Thank you for taking the time to contact us regarding your reservation with Delta Air Lines for Trip Number 11966918430. We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We apologize for the difficulty you encountered. We understand you are requesting to have your reservation canceled and refunded because you advised you were just checking on prices. We reviewed your information in our records and verified your reservation offers additional savings in price and it has more restrictions. The prices for a specific Itinerary is not an option on this request and the flight details will only be provided immediately after purchase. This information was disclosed prior to booking. Our ability to change or cancel your reservation will depend on the airline's fare rules associated to your request. We apologize, your reservation cannot be changed, canceled or refunded. We know you expect a different answer; however, there are no other options that we can offer because of the restrictions. Sincerely, [redacted]Executive Offices

I have received the consumer’s additional comments.  As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. The consumer is disputing the charges associated with changing the name on the ticket. Unfortunately, upon careful review of this matter, there is nothing we can add to what has already been stated in our previous correspondence. We reviewed the call and verified that the agent who assisted the consumer when exchanging the reservation correctly advised of the fees associated with the exchange and the customer agreed to proceed with the exchange. The $25 refund is simply a goodwill gesture on our part. Our quality control and training recordings are for internal use only. Privacy concerns dictate that we do not distribute or publish recorded telephone calls. I am sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because: Before negotiating my own price, I carefully researched every 5- star hotel description in location 7( [redacted] Strip) placed there according to priceline's description for each hotel. Priceline has become very misleading. In the specific description section of each particular hotel is accurate but when you go into the name your own price section they change it to include hotels that were not mentioned in that zone in the specific hotels description. I will not be using Priceline any longer as there are many more competitors available that do not use these deceptive practices. I will surely  make these deceptive practices known on travel blogs and other travel websites to make it known that Priceline is conducting business in a dishonest, misleading, and unethical way. I have attached a file with a snap shot of Priceline's own website showing how they themselves describe the location of the Trump Hotel. After doing some research of my own, I can see that I am not the only customer to experience this. There are many more very similar complaints regarding these deceptive practices. 
 
Sincerely,
[redacted]

Dear Mr. [redacted],
 
We are contacting you today regarding your vacation
package reservation for Trip Number [redacted]48.
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
would like to...

make changes for your reservation. For the airline component, our
ability to assist you is dependent upon their policy. We reviewed the fare
rules associated with your tickets. You can change the ticket for $200 per
ticket airline fee, $30 per ticket priceline service plus any fare difference.
We can waive the $30 priceline service fee; however, we are unable to waive or
refund the airline fees. Should you decide to change the airline reservation,
please contact us prior to your scheduled departure, which is Monday, June 20, 2016;
4:30 PM.
Please note that no changes will be allowed after that
time.
?The hotel component of the package is restricted. We do
offer customers the ability to choose their exact hotel from a list of
available properties where the name of the hotel and price are already
displayed.
The details of your hotel reservation was presented
during the booking process. We are unable to change the hotel reservation;
however, we can make an exception to cancel this without any fees. Should you
decide to cancel the hotel component of the package, please call us before June
17, 2016. After this time, the reservation cannot be cancelled.
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]