Stahl Construction Company

Thank you for taking the time to contact us regarding your reservation at the [redacted]or Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you felt the star rating assigned to...

your hotel was not accurate.   When evaluating hotels, we take into consideration hotel industry information as well as customer feedback. We also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etc. Our ratings may vary from other national rating companies; however, they are generally stricter than others.   We found that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:   [redacted]   However, I also understand that the above information does not resolve your issue. I have contacted the property to discuss your concern and [redacted]i - Front Desk Manager agreed to refund less the first night charge. I have processed the same in our end amounting to $403.96.   Your refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within the next few days.   Thank you for your patience while we resolved your issue, and I hope you find this information helpful.   Sincerely,[redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Rachel F[redacted]

A refund request has been submitted for review. We will notify you about the status of your request within the next two weeks.   If you have any questions, please feel free to reply to this e-mail. Your Refund Request information is listed below for your reference:   Case number: [redacted]...

Product: Rental Car Trip Number: [redacted]   Thank you for your patience while we review your request.   Sincerely, The priceline Customer Service Team

Our record indicates that your request to refund has been granted. A refund of 71.41USD was processed last February 16, 2018. Refund is processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you...

do not see the refund in your account within a few business days. Thank you for giving us the opportunity to assist you. Sincerely, Executive Offices

Dear Mr. [redacted],
 
We are contacting you today regarding your vacation
package reservation for Trip Number [redacted]48.
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
would like to...

make changes for your reservation. For the airline component, our
ability to assist you is dependent upon their policy. We reviewed the fare
rules associated with your tickets. You can change the ticket for $200 per
ticket airline fee, $30 per ticket priceline service plus any fare difference.
We can waive the $30 priceline service fee; however, we are unable to waive or
refund the airline fees. Should you decide to change the airline reservation,
please contact us prior to your scheduled departure, which is Monday, June 20, 2016;
4:30 PM.
Please note that no changes will be allowed after that
time.
?The hotel component of the package is restricted. We do
offer customers the ability to choose their exact hotel from a list of
available properties where the name of the hotel and price are already
displayed.
The details of your hotel reservation was presented
during the booking process. We are unable to change the hotel reservation;
however, we can make an exception to cancel this without any fees. Should you
decide to cancel the hotel component of the package, please call us before June
17, 2016. After this time, the reservation cannot be cancelled.
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond. 
 
Attached hereto, is a copy of the
consumer’s contract page disclosing the following:
All rooms will accommodate up to 2 people. Special requests
should...

be requested through your confirmed hotel and cannot be guaranteed by
Priceline
 Special requests
All special requests must be arranged directly with
the hotel at which you will be staying. Priceline will provide you with all of
the information you need to contact your hotel. Since Priceline.com has no
control over which room a hotel will assign to you, Priceline.com cannot
accommodate special requests in advance of your booking and cannot guarantee
that special requests will be met.
We are sorry that
the consumer’s selected reservation is non-refundable and we
are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
Priceline.com
 
 
 
This
checkout page for trip number 27356095351 was submitted on 2015-08-02 22:14:24
$73 per night


















3 Star Hotel in Bloomington West - Mall of America
Area for $73/night
This deal saves 38% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.



































Area:

Situated within 20 minutes
southwest of Minneapolis, the Bloomington West - Mall of America region is
bisected by I-494 and provides easy access to I-35W. The famed Mall of... (Click for full
Description)

Star Rating:



What hotel is this?

Guest Score:

Rated
7.0
out of 10 (or higher)

Guaranteed Amenities:


Pets Allowed
Free Parking
Business Center
Airport Shuttle


Free Internet
Indoor or Outdoor Pool
Fitness Center


Check In:

Wed Aug 12, 2015

Check Out:

Fri Aug 14, 2015

Rooms:



1 Room
2 Rooms
3 Rooms
4 Rooms
5 Rooms
6 Rooms
7 Rooms
8 Rooms
9 Rooms
All
rooms will accommodate up to 2 adults.

Choose Bed:


















$73
per night

Room Assigned At Check-in -
Sleeps Two Adults - 2 Beds Requested.



$73
per night

Room Assigned At Check-in -
Sleeps Two Adults - 1 Bed Requested.


Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
First:
MI:
Last Name:
 
Room 2
First:
MI:
Last Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

Bloomington West - Mall of America


 






© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this area
View a larger map
»

We
Recommend Trip Protection
Trip Protection for this hotel stay
is $20!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Summary
of Charges



























Price
per night:

$73

Rooms:

2

Nights:

2

Room Subtotal:

$292.00

Travel Insurance

$0.00 ( DECLINED ) + Add
now Recommended!
(remove)


Taxes & Fees:

$61.48

Priceline Hotel Coupon:


-$0.00




Total Price:
All prices are in U.S. Dollar.

$353.48
353.48
353.48 0.00
Apply
Coupon
Have a coupon code?
Apply
This coupon is invalid or has expired


Mandatory fee of is collected at the hotel.
Booking
Conditions
All rooms will
accommodate up to 2 people. Special requests should be requested through
your confirmed hotel and cannot be guaranteed by Priceline.
Priceline will immediately charge your credit card the
total room charges upon booking.
Reservation is guaranteed for date of check-in only.
Rooms purchased through Priceline Express Deals cannot
be cancelled, changed or transferred and refunds are not allowed.
Hotel Name will be revealed upon booking.
Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.
Pets Policy:
All Pets
I agree to the Booking
Conditions, Terms and Conditions and Privacy Policy
by booking this room. I agree to the
Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room.

We understand that you are not satisfied with the resolution that was provided. We have thoroughly reviewed your reservation to make sure we have not overlooked anything. Your hotel is rated as a 3 star level hotel on our website and is also rated consistently by our competitors.Your reservation is restricted and we are unable to offer any other resolution.We are sorry we did not provide you the answers you were looking for and we thank you for your time.Sincerely,Executive Offices

Thank you for your response.   As requested, your reservation at the [redacted] under Trip Number [redacted] has been cancelled. Please allow a few business days for the full refund of $127.66 to post to your form of payment.   I hope you have a...

wonderful day, and please feel free to respond to this email if you have any questions.   Sincerely, [redacted] Executive Offices

Dear [redacted],   Thank you for taking the time to contact us regarding your reservation at the [redacted]e for Trip Number [redacted]   We are writing to let you know we received your Revdex.com complaint in our Executive Offices.   We understand...

you are requesting for a refund of your reservation because your reservation was booked for the wrong dates and you have travel insurance purchased. Please note that Travel Insurance only covers unforeseen illness, injury, baggage loss, death and more. Your reservation in normal circumstances, is non changeable, non cancelable and non refundable. As a one time exception to the cancel policy, your reservation has been canceled. A refund in the amount of 113.88 USD was issued on September 23, 2016. The Travel Insurance fee of 5.00 USD per room per night is non refundable. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days.   Thank you for giving us the opportunity to assist you and we hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Hello.  Please see the response to the rejection below that we have sent to our customer.  Thanks.[redacted] Thank you for taking the time to contact us regarding your reservation with Delta Air Lines for Trip Number 11966918430. We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We apologize for the difficulty you encountered. We understand you are requesting to have your reservation canceled and refunded because you advised you were just checking on prices. We reviewed your information in our records and verified your reservation offers additional savings in price and it has more restrictions. The prices for a specific Itinerary is not an option on this request and the flight details will only be provided immediately after purchase. This information was disclosed prior to booking. Our ability to change or cancel your reservation will depend on the airline's fare rules associated to your request. We apologize, your reservation cannot be changed, canceled or refunded. We know you expect a different answer; however, there are no other options that we can offer because of the restrictions. Sincerely, [redacted]Executive Offices

I have received the consumer’s additional comments.  As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. According to the consumer. According to the consumer, he was denied boarding by [redacted] airlines due to document issues. Therefore, the consumer is requesting a full refund. The consumer states: “I booked 3 flight tickets from Priceline.com for May 24, 2015 for the total of 2,608 traveling from [redacted] and was unable to board the airplane on the scheduled date due to the [redacted] refusing to put us on the flight due to their misunderstanding of my travel document.” All issues regarding denied boarding due to insufficient travel documents must be addressed directly with the airline. Please note that our ability to exchange or refund the ticket(s) is based on the fare rules associated with the [redacted] ticket purchase. Fare rules are established and governed by the airline and we, as a travel agency, are bound to abide by these fare rules. As a courtesy, and on multiple occasions, we have reached out to [redacted] regarding the consumer’s refund request and claims, and they advised that a refund less a 300.00 USD cancelation fee applies for the ticket purchase. Our Air Travel Services Department also sent email to the consumer with information on how to contact [redacted] so that they can assist with the refund process. I am sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $141.02 was
issued.
Sincerely,
[redacted]
Priceine.com

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Attached hereto is a copy of the consumer’s initialed contract
page authorizing the purchase of airline tickets at the offer
price of $465 per ticket including...

taxes/fees. This offer/disclosure is presented
prior to purchase, and does not include a rental car.
 




$465

If you can raise your offer price we can get you tickets for $465 per
ticket including taxes and fees.

 


























Please note: Due to constant changes in rental
car availability, we are not able to offer a rental car for this trip. The
option below does not include a rental car.

 
 
Once
again, thank you for getting in touch about this.







Sincerely,
[redacted]
priceline.com
 
 
This contract for request number [redacted] was originally initialled on Thu Jul
30 19:55:57 EDT 2015

$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.


We Found a Great Deal for You








Please note: Due to constant changes in rental
car availability, we are not able to offer a rental car for this trip. The
option below does not include a rental car.

 







$465

If you can raise your offer price we can get you
tickets for $465 per ticket including taxes and fees.

 






























Departing Flight Information - Tuesday, August 11, 2015





From:
[redacted]
[redacted]

To:
[redacted]
[redacted]

0-1 Connections
Depart between
6am-10pm
Jet Aircraft

Returning Flight Information - Friday, August 21, 2015





From:
[redacted]
[redacted]

To:
[redacted]
[redacted]

0-1 Connections
Depart between
6am-10pm
Jet Aircraft

 















Passenger Information

[redacted]

[redacted] (under 18)

[redacted]

Summary of Charges































Airline Ticket Offer
Price:

$410.52 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$55.05 per ticket

Airline Ticket Trip
Protection:

$0.00 Declined+ Add now Recommended!

Number of Tickets:

3

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$1,396.71

Total Trip Cost:
(All prices are in US dollars)

$1,396.71

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline tickets are
non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in. Photo ID must match the passenger
name provided.



Once you click "Buy My Tickets Now" below, we'll
immediately purchase your tickets using the payment information you provided to
us. In most cases, your complete flight itinerary will be ready for you in
seconds. Remember, these tickets cannot be cancelled, transferred or changed.





Initial Here:






**
 

I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

Please note: If you are ready to purchase, please select
"Buy My Tickets Now". Due to constantly changing airline inventory,
ticket availability is not guaranteed. You will be charged only upon a
successful booking. Click
here to try your Priceline request again.

Dear Ms. A[redacted],
Thank you for taking the time to contact us regarding
your unconfirmed hotel reservation for Trip Number [redacted].
We are writing to let you know that we received your
email in our Executive Offices.
We understand your concern regarding the...

authorization
placed on your account in the amount of 159.43 USD. We reviewed your request
and verified the authorizations were released on February 22, 2016. Please note
that in order to process your request, we authorize your card to determine if
your bank will accept the charge; however, because your request was not
accepted, you were not charged. Your bank might advise you that this is a
pending transaction. An authorization is not a charge, so it will not appear on
your monthly statement. You will only be charged for your requests that are
accepted. Depending on your bank, and in most cases, authorizations are removed
within three to at most seven days.
We apologize for the inconvenience and hope you find this
information helpful.
Sincerely,
[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Daniel Parkinson

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you wanted us to refund the difference between the total reservation cost you found and what we quoted for your reservation. Our sincerest apologies; however we are unable to provide the refund you are seeking. The price difference you are refering to included a fee that is payable to the hotel. This fee is a guest’s responsibility and we are unable to cover that. Again, we are sorry that we cannot present the answer you wanted. Sincerely, Executive Offices

I have
received the consumer’s additional comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. We are sorry that we are unable to assist the consumer any
further in this situation. 
 
Sincerely,
N. Dan[redacted]
Executive
Offices

Complaint: [redacted]
I am rejecting this response because: That is just the difference in cost for the two tickets. I was promised that the second ticket I purchased was going to be refunded to me. I believe this if fair compensation for the inconvenience, cost and disruption Priceline caused me, my son and parents in this process. Waiting to board a flight and to be told that your flight was cancelled when boarding was the harshest experience I have had being a frequent traveler. We lost a bag due to this event and spent spring break with many inconveniences.
Sincerely,
[redacted]

1.0pt;
border-right:solid #BFBFBF 1.0pt;padding:0in 5.4pt 0in 5.4pt">
Customer requested to cancel this booking because
he thought it did not go through and states he booked another reservation with [redacted].


The hotel confirmed that the customer booked
one reservation with Priceline, which is non-refundable, and the other reservation
was booked with [redacted], which is
refundable.
 





?The consumer was advised as follows:

1)     
Provide us with any confirmation/information,
which led him to believe the reservation was not accepted.

2)      Consider canceling the booking with
[redacted], which is cancelable.

3)      If the consumer chooses to
cancel the Priceline reservation; 50% of the purchase can be refunded.