Stahl Construction Company

I am writing you today regarding your airline reservation under Trip Number [redacted].   I understand that you are not satisfied with the resolution we provided regarding your Revdex.com complaint.   We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolution. There is nothing we can add to what has already been stated in our previous correspondence.   Although we empathize with your situation, we are truly unable to assist you further in this matter.   Sincerely,   [redacted] Executive Offices

Our record indicates that you requested to cancel your reservation due to wrong date. We have disclosed that the ticket is non-refundable and non-changeable in the Contract Page and in the Confirmation Email sent to you. As a one-time exception, you were granted to get a refund with 15.00 USD...

cancellation fee. The cancellation fee offsets charges directly related to the cancellation of non-refundable reservations. The fee amount is consistent with the change penalties charged by the travel partners themselves. We sincerely value your business [redacted] we decided to provide another exception in refunding your 15.00 USD.   A refund of 15.00 USD was processed today, September 22, 2017. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days. It’s the same process in refunding your 212.98 USD.   Thank you, [redacted] for taking the time to notify us of this situation. We hope to have the privilege of serving your future travel needs under more pleasant circumstances.   Sincerely,   [redacted] Executive Offices

Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you did not intend to book a...

restricted reservation. We reviewed your concern and made a decision to offer a one-time exception to the policy. We submitted a refund request for a full amount of $403.45. Once approved, the refund will take place within 14 days.   Thank you for giving us the opportunity to assist you and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the Sleep Inn & Suites Panama City Beach for Trip
Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive...

Offices.
 
We understand you are requesting for a full refund of
your reservation because you had a business meeting and you were unable to
travel. In addition, you advised you found a lower rate for your reservation
through groupon.com. We reviewed your request and verified your reservation
offers additional savings in price and has more restrictions. Your reservation
cannot be changed, canceled or refunded.
Through groupon.com, the name of the property is not
disclosed prior to purchase. To qualify for Priceline.com's Best Price
Guarantee, your claim had to meet the rules and restrictions. The lower rate
for the same exact itinerary must be available to the general public for
booking on a website in the same currency, using the same form of payment and
from the same point of sale as your original reservation when you call us, a
comparable cancellation policy. Our Best Price Guarantee does not apply to
fares that aren't available to the general public, such as those for corporate
customers, military personnel, students, children, senior citizens, groups, and
members of organizations such as [redacted] and [redacted]s well as wholesaler and
consolidator fares, convention rates, and fares purchased through coupon
promotions, loyalty and other "reward" programs. Fares that have been
partially refunded or canceled by priceline.com or others, and fares that are
part of promotional packages or that include additional amenities, such as
parking or meals, are excluded from the Best Price Guarantee.
 
Furthermore, our records indicate your reservation was
automatically canceled in our system because the charges were disputed with
your credit card company on June 25, 2016. Kindly contact your bank directly,
they will advise you of the outcome of your dispute. We apologize, we do not
have any other information and we are unable to issue any refunds.
 
Thank you for your time and we hope you find this
information helpful.
 
Sincerely,
 
Junko [redacted]
[redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting for a full refund of your reservation because you were not provided the room type you booked. Our apologies for the inconvenience you...

experienced with this reservation. We reviewed your record with our hotel partner and they confirmed that you were provided a room with 2 Double beds; however, they provided you their lake view room, which is one of their premium rooms. We are sorry that we are unable to provide a full refund you are requesting for this used reservation. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.   We verified that the rental partner is considered an airport location. We spoke with [redacted] at the [redacted] Rent a Car [redacted] Airport location and were advised that [redacted] is located 7 miles from the airport and offer free shuttle service. We are sorry if the consumer is unhappy with the off-site rental company location; however, the selected reservation is non-changeable, non-refundable and non-transferable. We are sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is not satisfactory that four agents plus one executive complaint response did not have this explanation. Why would it take so many tries to explain a price difference? Very bad service.
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding your reservation at the [redacted]or Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you felt the star rating assigned to...

your hotel was not accurate.   When evaluating hotels, we take into consideration hotel industry information as well as customer feedback. We also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etc. Our ratings may vary from other national rating companies; however, they are generally stricter than others.   We found that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:   [redacted]   However, I also understand that the above information does not resolve your issue. I have contacted the property to discuss your concern and [redacted]i - Front Desk Manager agreed to refund less the first night charge. I have processed the same in our end amounting to $403.96.   Your refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within the next few days.   Thank you for your patience while we resolved your issue, and I hope you find this information helpful.   Sincerely,[redacted] Executive Offices

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Priceline offers a variety travel service options, including
reservations that offer cancelations.
 
When...

selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation.
 
In this case, the consumer selected a reservation that
provided greater savings and less flexibility.
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected purchase.
 
Important Information
 
Once
you've reviewed your information above, please review the following rules
regarding rental cars issued through priceline.com:
 Rental cars are non-refundable,
non-transferable and non-changeable even if the reservation is not used.
If your request is successful, Priceline will
immediately lock in your reservation and charge your form of payment.
 
I thank you for the
opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-04-14 12:22:11












 






















·       


5
·       


3

·       


AUTO
·       


AC
Unlimited Mileage
Standard Car with Unlimited Mileage




Pick-up: [redacted]
Drop-off: [redacted]
Pick-up Date & Time: Thursday, May 21, 2015, 12:00 PM
Drop-off Date & Time: Sunday, May 24, 2015, 10:00 AM
Rental Car Company:


Total Charges
3 Days at: $14 /day



Total:$76.36
Summary of Charges
Your Price Per Day: $14 (per day)

Total Rental Days:3
Subtotal:$42
Taxes and Fees: (details)$34.36
Total Charges: $76.36
Best Price Guaranteed
Prices are in US dollars.


Driver Information
First
MI
Last
Driver's age at pickup

under 25?












Security Deposit:

Please indicate what the driver will provide for the
refundable deposit required at the rental counter:
Credit Card Debit Card

The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.

For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?
Proof of round trip travel Local renter





The credit card presented at the counter must be in the
primary driver's name. The amount of credit required depends upon car type,
rental period, and optional items.



Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
 
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
 
·       
If your request is
successful, Priceline will immediately lock in your
reservation and charge your form of payment.
·       
 
·       
If your
reservation is not successfully booked, you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
Prices
are not guaranteed until booking is completed.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms
and conditions and privacy policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted]   Thank you for contacting us regarding your Airline reservations for Trip Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand you are requesting...

for a refund of 99.00 USD because you requested to have your reservations canceled within 24 hours from booking. We reviewed your reservations and verified that a refund request in the amount of 99.00 USD was submitted to our Management Team. It has been approved by our Accounting Team on March 15, 2017 and will be processed to the card you used to submit your request. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days.   Thank you for giving us the opportunity to assist you and we hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion.
All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our web site. While the consumer may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets all standards listed under Priceline’s 4 star hotel guide. Our competitors rate this hotel as follows:
[redacted] =4 stars - [redacted]=4 stars - Hotels.com = 4 stars - Tripadvisor.com = 4 stars
 I am sorry that the consumer’s selected reservation is non-refundable and non-changeable and we are unable to assist with a refund.
Sincerely, N. D'[redacted]Executive Offices

Our record indicates that your request to refund has been granted. A refund of 71.41USD was processed last February 16, 2018. Refund is processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you...

do not see the refund in your account within a few business days. Thank you for giving us the opportunity to assist you. Sincerely, Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you wanted us to refund the difference between the total reservation cost you found and what we quoted for your reservation. Our sincerest apologies; however we are unable to provide the refund you are seeking. The price difference you are refering to included a fee that is payable to the hotel. This fee is a guest’s responsibility and we are unable to cover that. Again, we are sorry that we cannot present the answer you wanted. Sincerely, Executive Offices

A refund request has been submitted for review. We will notify you about the status of your request within the next two weeks.   If you have any questions, please feel free to reply to this e-mail. Your Refund Request information is listed below for your reference:   Case number: [redacted]...

Product: Rental Car Trip Number: [redacted]   Thank you for your patience while we review your request.   Sincerely, The priceline Customer Service Team

Dear [redacted],   Thank you for taking the time to contact us regarding your reservation at the [redacted]e for Trip Number [redacted]   We are writing to let you know we received your Revdex.com complaint in our Executive Offices.   We understand...

you are requesting for a refund of your reservation because your reservation was booked for the wrong dates and you have travel insurance purchased. Please note that Travel Insurance only covers unforeseen illness, injury, baggage loss, death and more. Your reservation in normal circumstances, is non changeable, non cancelable and non refundable. As a one time exception to the cancel policy, your reservation has been canceled. A refund in the amount of 113.88 USD was issued on September 23, 2016. The Travel Insurance fee of 5.00 USD per room per night is non refundable. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days.   Thank you for giving us the opportunity to assist you and we hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Dear Ms. [redacted],
 
We wanted to take this time to contact you regarding your
airline ticket
booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
RevDex.com concern in our Executive Offices. As...

we
understand, you
would like to have business class tickets for your
reservation.
 
We have reviewed this concern and verified that you
searched, booked and
paid for coach cabin tickets. As an apology for the
confusion, we can
submit a refund request for $100 or you may upgrade you
tickets to
business class via voluntary exchange paying all fees and
additional
airfare. We apologize; however, we will be unable to
upgrade your
tickets for no fee.
 
If you would like to upgrade your ticket for a fee,
please contact us
back before your current scheduled departure date which
is Friday, June
19, 2015. If you have further questions, please contact
us directly at
[redacted]. The Executive Office hours are 9:00 a.m.
to 6:00 p.m.
Eastern Time, Monday through Saturday. You will need to
enter your Trip
Number, which is [redacted] when you contact us.
 
Please note that the number provided above is a United
States phone
number, and you may incur toll charges when calling from
outside the
United States or Canada.
 
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Ms. A[redacted],
Thank you for taking the time to contact us regarding
your unconfirmed hotel reservation for Trip Number [redacted].
We are writing to let you know that we received your
email in our Executive Offices.
We understand your concern regarding the...

authorization
placed on your account in the amount of 159.43 USD. We reviewed your request
and verified the authorizations were released on February 22, 2016. Please note
that in order to process your request, we authorize your card to determine if
your bank will accept the charge; however, because your request was not
accepted, you were not charged. Your bank might advise you that this is a
pending transaction. An authorization is not a charge, so it will not appear on
your monthly statement. You will only be charged for your requests that are
accepted. Depending on your bank, and in most cases, authorizations are removed
within three to at most seven days.
We apologize for the inconvenience and hope you find this
information helpful.
Sincerely,
[redacted]
Executive Offices

I am writing you today regarding your hotel reservations at the [redacted] under Trip Number [redacted] and [redacted]s - [redacted]y Creek under Trip Number [redacted]. I am writing to let you know that we have received your Better...

Business Bureau complaint in our Executive Offices. I reviewed our records and confirmed that the full refund of your hotel reservation with the [redacted] for $351.96 was completed in our system on May 10, 2017. Kindly review the transactions on your card ending in [redacted] to locate the refund. If you are unable to find it, I suggest you contact your bank for further assistance. Your reservation at the [redacted] & Suites - [redacted] is non-changeable and non-cancellable. However, we were able to work with the hotel in making an exception to refund the room with a one-night penalty. A partial refund of $110.64 will be processed through our system within one business day. Please check with your bank if you do not see this refund in our account after a few business days. I hope you found my reply helpful and please feel free to respond to this email if you have any questions. Sincerely, [redacted]Executive Offices

According to the consumer, he/she did not authorize the purchase of a hotel reservation at the rate of $114.00 per night. The consumer requests a refund.
 
Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable terms and conditions of the selected...

purchase, including the offer price of $115.00 per night.
Offer Price Per Room
Per Night:
US$ 115.00
 
Sincerely,
[redacted]
Priceline.com
 
This checkout page for trip number [redacted] was submitted on 2015-09-02 14:06:21
Please Review Your Request
2½ Star Moderate-Plus Hotel, [redacted]  
Which hotel will I get?
Check-In Date:
Saturday, September 5, 2015
Check-Out Date:
Monday, September 7, 2015
Region
[redacted], **
City Area:
[redacted]
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Guaranteed Amenities:
Indoor or Outdoor Pool, Fitness Center
Number of Nights:
2
 
Offer Price Per Room, Per Night:
US$ 115.00
Travel Insurance:
US$ 10.00
Subtotal:
US$ 230.00
Taxes and Service Fees:
US$ 46.70
Priceline Hotel Coupon:
-US$ 0.00
Total Charges*:
US$ 276.70
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip Cancellation/Interruption InsuranceCheck here to cover yourself in the event of unforeseen illness, injury, and job loss for only USD10.00 per room per night. Details.
 *Prices are in US dollars.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
For security reasons, and to indicate that you have reviewed your request, please initial below. Remember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request.
[redacted]