Stahl Construction Company

RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $141.02 was
issued.
Sincerely,
[redacted]
Priceine.com

Complaint: [redacted]
I am rejecting this response because:
Although I appreciate the response from Priceline, I have already admitted that I made a mistake. As a new Priceline customer, I am utterly shocked at the lack of cooperation with this business. I have bought a home, made and changed airline tickets, among many other things that have been far easier to change than this car rental. Not only was it not the cheapest rate, it is absolutely insane that I'm unable to edit a reservation at an AIRPORT. I'm just thinking that Priceline.com, a huge corporation, might be more apt to eat the $80 because of a customer mistake than me, a school teacher. This has been a very, very disappointing experience. Due to make lack of reading all the rules and regulations in the 'all important task' of renting a vehicle, I've lost out on some traveling money. I will forever keep this in mind as I continue to travel with other sites besides Priceline.Thank you for your complete lack of cooperation and consideration.
Sincerely,
[redacted]

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence.  The terms and conditions of the price guarantee policy are disclosed prior to purchase on the priceline.com website. I am sorry that Priceline is unable to assist
the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.  This matter concerns claims that can only be validated and addressed by the rental car company. The Bureau/consumer may contact [redacted] directly at [redacted]. I am sorry that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com

We called the hotel and were able to get an exception approved for the cancel policy. [redacted] was refunded in full. RegardsExecutive Office

Dear [redacted],Thank you for your email.We understand that you wish to receive your refund immediately. We truly wish that we can process your refund right away; however, the partner has 10 business days from your drop off date to respond with a resolution. If you do not receive an email from us with a...

resolution after this time, please call us and we will research this further. Thank you for emailing. I appreciate your patience while we continue to work to resolve your issue.Sincerely,Jennelyn (Skye) C.Customer Relations Specialist

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted]nd Spa for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you have issues...

with this hotel reservation.   We apologize for the confusion. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. The hotel name is revealed after purchase. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.   The [redacted] Lakes Resort And Spa is within the area you selected during the booking process, which is the Intl. Drive - [redacted] area. However, despite of the restrictions, as a one-time courtesy, we have canceled this reservation and your refund has been processed. A refund for $290.36 was issued today, July 15, 2017. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days.   I hope you find this information helpful and we thank you for your time.     Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:Attached are the screenshots that I have captured regarding my agreement with Priceline.com.A few things to highlight --1. The description of 'incidentals' is in the first screenshot.  It's what I would consider as 'buried' in the list with things like parking which I would obviously pay separately for, or potentially decline by parking elsewhere and walking to the hotel, whereas the resort fee was charged to me immediately upon arrival. That's not an 'incidental' charge like stealing towels or drinking the $4 bottle of water.2. Please compare the 2nd screenshot (from my phone) against the screenshot my wife captured just a few minutes ago when doing a similar search. Notice how in hers, the 'resort fee' is a separate line item and specifically charged by priceline.com. Notice that mine says 'PAID IN FULL" which, to me, implies that I'm all set and no additional charges will come. It also says I saved 48%, which is false when you include the $20 resort fee (30% of my actual assumed price). In my wife's screenshot, it's quite ironic that hers states explicitly 'NO SURPRISES', yet when I booked through the same process I was quite surprised!3. In another of my screenshots, it shows a nice little breakdown of 'taxes and fees' which again excludes the resort fee. The remaining screenshot says the 'ROOM TOTAL' which is what I really expected to spend on a room. Unfortunately that wasn't the case.Long story short, your business needs to clarify how it wants to handle this type of charge. If I'm going to be charged an additional $20 at check-in, either Priceline should collect it up from (just like you planned to do in my wife's screenshot) or make it known that the hotel you plan to put me into will charge it, or offer me one that will not have that type of fee.I came to Priceline looking for a great deal. I'm totally dissatisfied because I feel deceived and paid too much for a mediocre hotel experience. 
Sincerely,
[redacted]

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Attached hereto is a copy of the consumer’s initialed contract
page authorizing the purchase of airline tickets at the offer
price of $465 per ticket including...

taxes/fees. This offer/disclosure is presented
prior to purchase, and does not include a rental car.
 




$465

If you can raise your offer price we can get you tickets for $465 per
ticket including taxes and fees.

 


























Please note: Due to constant changes in rental
car availability, we are not able to offer a rental car for this trip. The
option below does not include a rental car.

 
 
Once
again, thank you for getting in touch about this.







Sincerely,
[redacted]
priceline.com
 
 
This contract for request number [redacted] was originally initialled on Thu Jul
30 19:55:57 EDT 2015

$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.


We Found a Great Deal for You








Please note: Due to constant changes in rental
car availability, we are not able to offer a rental car for this trip. The
option below does not include a rental car.

 







$465

If you can raise your offer price we can get you
tickets for $465 per ticket including taxes and fees.

 






























Departing Flight Information - Tuesday, August 11, 2015





From:
[redacted]
[redacted]

To:
[redacted]
[redacted]

0-1 Connections
Depart between
6am-10pm
Jet Aircraft

Returning Flight Information - Friday, August 21, 2015





From:
[redacted]
[redacted]

To:
[redacted]
[redacted]

0-1 Connections
Depart between
6am-10pm
Jet Aircraft

 















Passenger Information

[redacted]

[redacted] (under 18)

[redacted]

Summary of Charges































Airline Ticket Offer
Price:

$410.52 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$55.05 per ticket

Airline Ticket Trip
Protection:

$0.00 Declined+ Add now Recommended!

Number of Tickets:

3

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$1,396.71

Total Trip Cost:
(All prices are in US dollars)

$1,396.71

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline tickets are
non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in. Photo ID must match the passenger
name provided.



Once you click "Buy My Tickets Now" below, we'll
immediately purchase your tickets using the payment information you provided to
us. In most cases, your complete flight itinerary will be ready for you in
seconds. Remember, these tickets cannot be cancelled, transferred or changed.





Initial Here:






**
 

I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

Please note: If you are ready to purchase, please select
"Buy My Tickets Now". Due to constantly changing airline inventory,
ticket availability is not guaranteed. You will be charged only upon a
successful booking. Click
here to try your Priceline request again.

Hello. Please see the response below we have sent to our customer regarding this rejection. Dear Ms. [redacted],  I am writing you today regarding your hotel reservation at the [redacted] [redacted]. We received notification that you have rejected our response to the Revdex.com. We reviewed your issue again and we have decided to make a one-time exception to cover the cost of the reservation if you want to cancel your purchase. Kindly reply to this email or call us back as soon as possible at ###-###-#### should you wish to proceed with the cancellation so we can process your full refund. The Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through Sunday. You will need to enter your Trip number, which is [redacted] when you contact us. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada. Once cancelled, your refund will be processed through our system within one business day. However, you may bank post the refund to your account after a couple of business days. In addition, we have shared your feedback about our area mapping to the appropriate team. For future reference, we suggest that you book through the service the allows you to choose the specific hotel during booking, or review the area map carefully if you decide to book through the service again where the hotel is revealed after purchase. This will ensure that you receive a hotel that meets your specific geographic needs. We look forward to hear from you. Sincerely,  Nico T[redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:  I believe this projected the [redacted] to be a descent place and it was not.  Priceline reviews sounded wonderful until you actually went to [redacted] website and the reviews are awful.  The [redacted] is not a quality place.  I don't consider drunk people  sleeping on the ground in the outdoor hallways to be quality.  The room was not clean, and the location is the slums.  The cab driver even advised us not to come out of our rooms once we got inside.  My daughter and I feared for our lives.  My daughter has used Priceline in the past and was very pleased.  This time it just was not close to being a reputable place to place.  I am very disappointed with this whole outcome.
Sincerely,
[redacted]

From: [redacted] Sent: Thursday, May 18, 2017 1:28 PM To: [email protected] Subject: Fwd: Your complaint has been received   Good afternoon.  I submitted a complaint this morning about Priceline. After further exploring the issue. I...

realized that I was given the option to review the the mistake before I clicked purchase (although I did not notice the error and I'm not sure how/why the search query changed). I did not notice the error, so I would like to withdraw or update my complaint if possible. After several tries I was finally able to get a customer service representative on the phone.  I do appreciate that Priceline was able to refund most of the money. Any help you could provide in assisting me with updating this complaint would be greatly appreciated.  Thanks! [redacted]

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand...

that you are requesting a refund of the
$60.00 cancellation fee that was charged on this canceled reservation.
 
Our records show that the tickets you purchased are
non-cancelable, non-changeable and non-refundable. This information was
presented to you prior to purchase when you were asked to review your
reservation, including the terms associated with cancellations or changes. When
you purchased your reservation, you agreed to those terms and we immediately
charged your card to lock in your rate and secure your reservation. 
 
As a one-time exception, the option to cancel with a fee
was offered and accepted. Please note that cancel fees are non-refundable.
 
We are sorry that the selected reservation is non-refundable
and we are unable to assist any further in this matter.
 
 Sincerely,
 
[redacted]
Executive Offices

I have
received the consumer’s additional comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. We are sorry that we are unable to assist the consumer any
further in this situation. 
 
Sincerely,
N. Dan[redacted]
Executive
Offices

Revdex.com:
I would like to thank the Revdex.com for managing my complaint ID [redacted] with Priceline.com because without your assistance Priceline.com would have ignored my request for a change in flights. To be stuck in [redacted] for over 7 hours after 23 hours of travel due to a flight change by the airline is completely unacceptable. I have spoken with four customer service representatives at Priceline.com and all four had a very unprofessional and unhelpful attitude. For Priceline to consider this a minor change and refuse to help is unacceptable. Without the Revdex.com's intervention Priceline would not have made any changes. I will never use Priceline again.
Sincerely,
[redacted]

Dear Ms. [redacted],
 
I am are writing to let you know that we have received
your Revdex.com concern in our Executive Offices in regards to your
[redacted] Rent a Car for Trip Number [redacted].
 
I understand that you viewed a refund for a rental car on
your...

credit card statement and canceled your trip. Upon review of your reservation,
we have confirmed that you opted to upgrade your rental car reservation. This
resulted in the cancellation and refund of your original booking and the re-purchase of the new reservation. Therefore, a  new credit card charge was applied for your
upgraded new reservation, which is confirmed in our system. We apologize that
you were not able to use your reservation; however, because your selected  reservation is restricted, it is non-refundable.
 We are sorry that your selected reservation is non-refundable
and we are unable to assist any further in this situation.
 
Sincerely,
 
[redacted]
Executive Offices

Hi. Please see our response below.  [redacted] We are contacting you today regarding your reservation at the [redacted]r booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com...

concern in our Executive Offices. As we understand, you had two reservations and you would like to be refunded for the unused one. We apologize for any inconvenience this may have caused. We checked our records and verified that you had two reservations for the same hotel and dates. We also confirmed with the hotel that only one reservation was used. Our Accounting Department has advised that your dispute case with your bank will not be closed until April 22, 2017. We apologize; however, we need to wait until your bank closes your dispute case before we can assist you further. We will do a follow up with our Accounting Department on April 22, 2017 and will contact you back for any resolution or update as soon as we received a response from them. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, [redacted]Executive Offices

Complaint: [redacted]
I am...

rejecting this response because priceline is not telling the truth, they did not contact me and request further proof. I have reached out to the numerous times and each time they said they will forward my complaint to the correct department and that department contacts the rental car company and then closes the complaint without contacting me. This is a horrible way to handle customer service issues.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: That is just the difference in cost for the two tickets. I was promised that the second ticket I purchased was going to be refunded to me. I believe this if fair compensation for the inconvenience, cost and disruption Priceline caused me, my son and parents in this process. Waiting to board a flight and to be told that your flight was cancelled when boarding was the harshest experience I have had being a frequent traveler. We lost a bag due to this event and spent spring break with many inconveniences.
Sincerely,
[redacted]

I have received the consumer’s additional comments.  As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. According to the consumer. According to the consumer, he was denied boarding by [redacted] airlines due to document issues. Therefore, the consumer is requesting a full refund. The consumer states: “I booked 3 flight tickets from Priceline.com for May 24, 2015 for the total of 2,608 traveling from [redacted] and was unable to board the airplane on the scheduled date due to the [redacted] refusing to put us on the flight due to their misunderstanding of my travel document.” All issues regarding denied boarding due to insufficient travel documents must be addressed directly with the airline. Please note that our ability to exchange or refund the ticket(s) is based on the fare rules associated with the [redacted] ticket purchase. Fare rules are established and governed by the airline and we, as a travel agency, are bound to abide by these fare rules. As a courtesy, and on multiple occasions, we have reached out to [redacted] regarding the consumer’s refund request and claims, and they advised that a refund less a 300.00 USD cancelation fee applies for the ticket purchase. Our Air Travel Services Department also sent email to the consumer with information on how to contact [redacted] so that they can assist with the refund process. I am sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
Executive Offices