Stahl Construction Company

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted].
I am writing to let you know that we have received your Revdex.com concern and your email in our Executive Offices.
We understand that you are...

requesting to apply the 7% discount that you received prior to booking this reservation.
We have reviewed the email that you have sent showing the details of the 7% discount coupon and verified that the coupon is valid for a hotel reservation (Extraordinary Hotel Savings ONLY for Email Subscribers) and should be booked using the Name Your Own Price.
[redacted]
Take an extra 7% off
Name Your Own Price
24-hour sale
[redacted]
The Name Your Own Price type of booking only reveals the name of the travel partner (hotel or airline) after purchase. Please note that you purchase an airline reservation by selecting the specific flight time and the airline is disclosed prior to booking. Therefore, we are unable to apply the 7% discount coupon on this airline reservation.
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
Sincerely,
Jenn H[redacted]
Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted]
for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our...

Executive Offices.
 
We understand you are requesting for a refund or a
compensation because you advised the banner online states, free cancellation
available. We also understand you are requesting to change the information on
the website that states, "Free Cancellation Available" under
Incentives & Conditions to "Free Cancellation but susceptible to a
penalty". We reviewed your request and verified the reservation was used.
Please note that cancel policies differ depending on the rate purchased. The
hotel's details including the cancel policy was presented prior to purchase.
The reservation is non changeable and the cancel policy applies to all nights
confirmed on your reservation. Your reservations cancel policy states, you have
the option to cancel your reservation up until noon on March 31, 2016 local
hotel time; however, you will be charged a 1 night cancel fee and your
reservation would be non refundable after noon local hotel time on March 31,
2016. Thank you for your suggestion. It has been duly noted. As a gesture of
goodwill, we are offering you a 15% Hotel Express Deal coupon. The coupon can
be used for a future Hotel Express Deal reservation and it has to be booked by
April 4, 2017.
 
Thank you for your time and we hope you find this
information helpful.
 
Sincerely,
 
Junko A[redacted]
Executive Offices

Thank you for taking the time to contact us regarding the cancellation of your rental car reservation with National Car Rental for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   Our records show...

that the rate you purchased is non-changeable, non-cancelable and non-refundable even if the reservation is not used. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms. We are unable to change, cancel or process a refund for this reservation.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

We understand that you are not happy with the hotel you received. We reviewed your reservation in our system and confirmed that prior to purchase, we presented that you will be receiving 3.5-Star Condo. We contacted your hotel and confirmed that you were provided the guaranteed room type and...

they do not receive any record of your complaint during your stay, therefore, we are unable to offer any refund. We apologize if you are not happy with how the hotel staff has accommodated you and we appreciate you taking the time providing us your feedback. Rest assured, we will review your feedback and will work harder to make this better going forward. Thank you once again, [redacted], for giving us the opportunity to assist you and we thank you for your time. Sincerely, Executive Offices

Hi.  Here is the response that we sent to our customer.   Dear Mr. [redacted], Thank you for taking the time to contact us regarding your reservation at the [redacted] [redacted] [redacted]. I am writing to let you know that we received your...

Revdex.com concern in our Executive Offices. I understand that you had an issue with this hotel. I apologize for the inconvenience. I contacted the property for assistance and unfortunately, they only agreed to refund the last 2 nights. However, since we value your business, we decided to make a one-time exception and refund the remaining amount. Your additional $85.30 refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days. Thank you for your patience while I resolved your issue, and I hope you find this information helpful. Sincerely, Christine M[redacted]Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This dispute has been resolved, only after the manager of [redacted] contacted Priceline herself.   Two different Priceline customer service representatives were extremely rude to me, but gave a refund once the hotel manager got involved on the third representative I spoke to.    I...

applaud [redacted]'s manager for her help in getting a refund, but  will never use Priceline again.    I'm thankful for the Revdex.com and having a place for consumers to go.   Thank you.

Thank you for contacting us regarding your reservation with [redacted] for Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand your concern regarding your stay. We...

have reviewed your reservation with the [redacted] and they have offered to refund one night for room under your name amounting to 69.80 USD due to quality issue and the problem with your room air conditioning unit. The refund was processed last July, 24, 2017, if you need to check the status of your refund, please contact your bank directly to inquire about their processing time.   We apologize for any inconvenience and we hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive Offices. As we understand, youwere unable to use the reservation because your grandfather was admittedto [redacted] We are sorry to hear what happened, we hope that he will getbetter soon.We...

checked our records and verified that you contact us after yourscheduled pick- up. We stated during the booking process that yourreservation is non-refundable, non-transferable and non-changeable evenif the reservation is not used. This information was provided on yourcontract page prior to booking. We apologize however, we are unable toprocess a refund for your reservation.We apologize for the inconvenience and thank you for your time.Sincerely,Executive Offices

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
 
The consumer selected Priceline's Name Your Own Price service and requested a property located in the area labeled [redacted] or...

Downtown - [redacted]
 
We are sorry that the consumer is not satisfied with the location of his/her accommodations at [redacted] [redacted]
 
Priceline discloses that we will find a room in a hotel willing to agree to your offer price and located within the shaded area displayed on the priceline.com website for the consumer's selected area(s). [redacted] is clearly located in the shaded area of the mapping guidelines for the region labeled [redacted]. Consumers who prefer to stay in a particular location or particular property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels.We are sorry that the consumer’s selected purchase is non-refundable and non-changeable, and we are unable to assist with a refund.
We hope you find this information helpful and appreciate the opportunity to clarify the matter.
Sincerely, N. D[redacted]priceline.com
This checkout page for trip number [redacted] was submitted on 2015-10-01 16:34:39
Please Review Your Request
3½ Star Upscale-Plus Hotel  
Which hotel will I get?
Check-In Date:
Friday, November 20, 2015
Check-Out Date:
Sunday, November 22, 2015
Region
[redacted], **
City Areas:
Downtown - [redacted]
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Guaranteed Amenities:
Guest Score 7/10 or Higher
Number of Nights:
2
 
Offer Price Per Room, Per Night:
US$ 117.00
Travel Insurance:
US$ 10.00
Subtotal:
US$ 234.00
Taxes and Service Fees:
US$ 43.24
Priceline Hotel Coupon:
-US$ 0.00
Total Charges*:
US$ 277.24
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip Cancellation/Interruption InsuranceCheck here to cover yourself in the event of unforeseen illness, injury, and job loss for only USD10.00 per room per night. Details.
 *Prices are in US dollars.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
For security reasons, and to indicate that you have reviewed your request, please initial below. Remember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request.
[redacted] [redacted]
[redacted] conditions and privacy policy.

Date: Wed Jun 08, 2016 10:18:37 AM ET Dear [redacted]Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted]Your reservation is now cancelled. A full refund for $262.68 was processed today, June 8, 2016. The...

refund will be processed through our system within one business day. Your bank that will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.We apologize for any inconvenience and thank you for giving us the opportunity to assist you.Sincerely,Berna A[redacted]Executive Offices

We are contacting you today regarding your rental car
reservation with [redacted] Corporation for Trip Number [redacted]. 
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
have some...

concerns about upgrading your car. We reviewed your reservation and
verified that the information regarding the reservation being non-changeable
was disclosed prior to booking. We stated under the important information that
rental cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.
Also, our records show 3 calls on June 20 but none were connected
to an agent. We do apologize for any length of time you may have spent on the
phone waiting for an agent to take your call. 
 
The reservation you purchased is restricted. If upgrades
are available for your rental car they will be offered on our website in the
section where you view your itinerary. You can also request an upgrade from the
rental company directly at pick-up. If upgrade options are available at the
counter, you may be charged an additional fee directly by the rental car
company. We are sorry but we are unable to process a refund for your
reservation. 
 
We know you expect a different answer; however, there are
no other options that we can offer because of the restrictions.
 
Sincerely,                                   ...⇄ />              
 
 
[redacted]
Executive Offices

Our record indicates that a refund request in the amount of $35.47 is being processed and will be issued to the credit card used to make the purchase.

Complaint: [redacted]
I am rejecting this response because: I do not agree. I've read other similar complaints about this from other customers.  In addition in exploring the area around the hotel and in reading reviews we have learned the area the hotel is in is not the safest.  We will be appealing with our credit card company.  
[redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This is the same  standard response that they read on the phone.It's like talking to a machineWrong answer!Never again!
Sincerely,
[redacted]

Dear [redacted]
 
We are contacting you today regarding your reservation
for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
would like to unsubscribe from the...

promotion emails. The promotion emails sent
to customer usually have the unsubscribe link or button at the bottom of the
email. Your email address has been submitted to be unsubscribed.
Please allow up to 72 hours for the change to the
process.?
 
We appreciate your feedback and for taking the time to
send us your comments, as we are always looking for ways to improve our
service. This has been forwarded this to the appropriate group for review.
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.    We are sorry that we are unable to assist the consumer any further in this situation, and no further refund is due.
 
Sincerely,
N. D[redacted]
priceline.com

Our records indicate that a representative contacted the consumer to address this inquiry and the reservation was honored.  We apologize for the inconvenience and
advised that the consumer's feedback has been documented into our system.

Hi. Here is our response to our customer. Dear Mr. [redacted], Thank you for taking the time to contact us regarding your reservation at the [redacted] [redacted]. I am writing to let you know that we received your Revdex.com concern in our Executive...

Offices. I understand that you were charged a resort fee by the property when it was not disclosed on your confirmation email. I apologize for the confusion. I have reviewed your reservation in our system and our record shows that we have presented an advisory stating that the hotel may charge you this mandatory fee. I understand the confusion so, I escalated this information to our Hotel Team for further review. In line with this escalation, we decided to refund the resort fee that was charged. I called the property and Judy - Front Desk Clerk confirmed that you were charged $56.26 resort fee for both rooms. A refund request for the same amount was submitted to our Management Team for review and approval. Once approved, it will be credited back to the same card that was charged by us. You will be receiving another email from us advising the status once this is completed. Also, as token of appreciation for your business and loyalty, I'd like to offer a coupon code for 20% off your next Express Deals hotel booking. When you're ready to use it, just shop for a qualifying Express Deals hotel and apply the following coupon code on the Summary of Charges page prior to buying your hotel room: [redacted]. This coupon code is valid on or before 9/1/2017. Thank you for your patience while I resolved your issue, and I hope you find this information helpful. Sincerely, Christine M[redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:. As we were not able to resovle this issue prior to this date we have adjusted to the new flight times.  By cancelling these tickets 24 hrs before our scheduled flight.  Would be financially impacting us to get flights for the same day.  Please do not cancel these tickets, as that would only make this worse at this time.
Sincerely,
[redacted]