Stahl Construction Company

I am writing you today regarding your hotel reservation at the [redacted] under Trip Number[redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. We apologize that you were unhappy with your hotel...

accommodations. We evaluate each participating hotel on many criteria, including cleanliness, guest satisfaction, dcor, etc. From your comments, it appears that your hotel fell short of your expectations. We appreciate your feedback and we have contacted the appropriate people at the hotel to share your concerns. However, the hotel advised that they do not show a record in their system that you checked out early.   As what we have advised you on the phone today, you may respond to this email and attach a proof of the charge from the other hotel where you mentioned you ended up staying the night in question. If and when we receive this, we can try researching this further to see if any reconsiderations can be made to issue a refund on your reservation.   Sincerely, [redacted] Executive Offices

We sincerely apologize for the difficulty you encountered. We understand you would like to verify the charges on your account. We reviewed your information; however, we were unable to locate any information using your name, phone number and email address. To review your concern further, kindly...

provide us with the phone number, time and date when you called customer service, your 11 digit Trip Number, any other email address or phone number's used to submit your request, the specific amounts charged and when it posted on your account, any other names your reservation was booked under would be extremely helpful.   We hope to hear from you soon.   Sincerely, Executive Offices

Hi. Please see our response to the customer below. Thanks. [redacted] Thank you for taking the time to contact us regarding your reservation at the Hyatt Place [redacted] Downtown for Trip Number [redacted] We are writing to let you know that we received your Better Business...

Bureau concern in our Executive Offices. We understand that you are requesting to get a refund of your hotel reservation because the even that you were going to attend was cancelled. We reviewed your cancellation policy that was presented prior purchase and we see that for the room type you've selected, you can cancel your reservation for a full refund up until noon on Wednesday, February 8th (local hotel time). Refunds or cancellations are not available after noon local hotel time on your day of arrival (Thursday, February 9th). We apologize; however, we are unable to cancel and refund your booking.  We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, [redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:
THIS IS JUST WRONG!Not what I chose! And this company is falsifying information.FRAUD.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However, if I understand the mission of the Revdex.com it is to be a check and balance on companies taking advantage of its customers, therefore I believe my comment should stand that Priceline does not treat its customers appropriately and while they rectified my situation, they wasyed hours upon hours of my time - that's not good business and other customers should know.   
Sincerely,
[redacted]

I have received the consumer’s additional
comments. As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. The consumer
is requesting  compensation because the
hotel does not have a hot tub available to all guests. We reviewed this matter
and verified the reservation was used. The hotel advised the guests were
provided an accessible king suite with a sofa bed and an accessible tub. The
hotel does not offer a hot tub to all guests as it will depend upon the room
type reserved. The room reservation selected does not offer a hot tub as an
amenity. As a courtesy a refund  in the amount
of $79.04, which represents a 20% refund, was issued to the consumer. We are
unable to provide any further refunds.
Sincerely,
N.
D’[redacted]
Executive
Offices

Dear Mr. [redacted],

Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted].

We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.

We understand...

that the passenger was unable to use the
reservation due to passport issues. When your request was accepted, we stated
on your itinerary on our website that all passengers need to bring a valid
government-issued photo ID when they check-in, or they will not be able to
board their confirmed airline.

We also sent a reminder e-mail prior to departure
advising of all stops and stated that international travelers will almost
always need a passport, and that they also might need to show some other
documentation such as a visa at the destination and in connecting cities. I
apologize for the difficulties you are having; however, your reservation cannot
be changed or cancelled.

I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.

Sincerely,

[redacted]
Executive Offices This contract for request number [redacted] was
originally initialled on Fri Mar 20 08:54:17 EDT 2015

We Recommend Trip ProtectionLife is uncertain...plan for the
unexpected.Get the following protection up to the limits listed
below and much more and much more for $36.00 per
person.
100% Trip Cancellation and Trip Interruption
Protection reimburses for cancellations due to unforeseen illness of
traveler, family members and traveling companions, death in the family, job
loss, natural disaster at departure or destination city or other specified
events.
$500 Baggage and Personal Effects
reimburses for lost personal effects as well as checked baggage throughout your
trip.
$50,000 Emergency Evacuation coverage
pays for the cost of medical transportation to the nearest medical facility
and/or to your home in the event a serious medical situation requires an
evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident
Protection
24/7 Hour Live Travel Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.
We Found a Great Deal for You
$479
If you can return on Friday, April 3 we can get you tickets for $479 per ticket
including taxes and fees.
Departing Flight Information - Friday, March
27, 2015
From:[redacted]
To:[redacted]
0-1 ConnectionsDepart
between 5am on tripdate through 2am next dayJet Aircraft
Returning Flight
Information - Friday, April 3, 2015
From:[redacted]
To:[redacted]
0-1 ConnectionsDepart
between 5am on tripdate through 2am next dayJet Aircraft
[redacted]
Summary of Charges
Airline
Ticket Offer with Taxes & Airline Fees:
$472.18 per
ticket
Airline
Ticket Agent Fees:
$7.45 per
ticket
Airline Ticket Trip
Protection:
$0.00 Declined+ Add
now Recommended!
Number of Tickets:
1
Airline Ticket Delivery:
$0.00 (Electronic
Ticket)
Airfare Subtotal:
$479.63
Total Trip Cost: (All prices are
in US dollars)
$479.63
Baggage fees are not included in your trip
cost.
Important Information
•
Your airline tickets are non-refundable, non-transferable and non-changeable.
•
Your tickets will be round-trip, coach class tickets issued on one of Priceline's
partner airlines. You must fly on the flights assigned to you. Upgrades and
standbys are not available and if any part of the ticket is unused it has no
value after ticketed departure time.
•
Name Your Own Price tickets issued through Priceline are not eligible for
frequent flyer miles. Priceline customers are protected by the same airline
regulations extended to all passengers, including protection against
overbookings and baggage loss.
•
If we find an airline that accepts your price, we'll immediately purchase
your tickets using the payment information you provided.
•
You will be issued electronic tickets. Remember to bring a valid
government-issued photo ID with you to check-in.
Photo ID must match the passenger name provided. If you are traveling outside
the U.S., all travelers will need a valid
passport and you may also need to show additional
documentation at your destination and/or in connecting
countries.Once you click
"Buy My Tickets Now" below, we'll immediately purchase your tickets using the
payment information you provided to us. In most cases, your complete flight
itinerary will be ready for you in seconds. Remember, these tickets cannot
be cancelled, transferred or changed.
[redacted]
**

I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy
policy. Please note:
If you are ready to purchase, please select "Buy My Tickets Now". Due to
constantly changing airline inventory, ticket availability is not guaranteed.
You will be charged only upon a successful booking.

We are contacting you today regarding your reservation at the [redacted] booked under Trip Number [redacted].   We have canceled your reservation and processed a full refund in the amount of 377.36 USD. Your refund will be processed by our system within one business day...

and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely, [redacted] Executive Offices

Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you are requesting to either change or...

cancel your reservation. I reviewed your record in our system and it shows that you purchased a restricted rate, which means it cannot be changed, cancelled or refunded.   Our rental partners are willing to offer great prices on the condition that no changes or cancellation will be made. Our record shows that you saved 580.28 USD or 44.43% by booking this reservation.   I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.   Sincerely,   [redacted] Executive Offices

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We understand that you...

found a less expensive rate of $413.28 for the same exact itinerary. We further reviewed your information and verified that you are eligible for our Best Price Guarantee. A refund for $43.64 was issued on November 19, 2015. The amount is equal to 200% of the difference in rates. Your refund has been processed through our system.
If you need to check the status of your refund, please contact your bank directly to inquire about their processing time.
In addition, a separate email was sent which includes details for an Express Deals coupon used to be used on a future reservation.
We apologize for any inconvenience and hope you found this information helpful.
Sincerely,
Frich A[redacted]
Executive Offices

Complaint: [redacted]
Dear N. Dangelo:
I am rejecting this response because you continue to ignore my original concerns, fail to provide proof or information showing that Priceline has made any changes, provide no reassurance that these same violations of customer privacy will not continue in the future, and fail to show that Priceline is in compliance with Revdex.com guidelines governing the use of customs' private information.  I am also rejecting this response because none of the three attachments that you mentioned were actually attached to the e-mail.In my previous e-mail I said:
·      
I would like Priceline to change
its policy of using customers' e-mail addresses to send junk e-mails against
customers' will.
·      
I would like Priceline not to
add customers' e-mail addresses to Priceline's e-mail list when a customer
explicitly opts out.
And you replied: "Unless
a Priceline customer tells us that he/she does not want to receive email
offers, Priceline will occasionally send promotion coupons, marketing material
or other special travel deals."Your response fails to address my clearly articulated original concern.  While purchasing my ticket online, I told Priceline that I did not want to receive email offers by unselecting the box next to "Yes! I would like to receive exclusive promotions, coupons, and discounts from priceline.com."  (See attached "Priceline Op-Out Button.")  And yet Priceline added me to their promotions e-mail list against my express wishes.  In addition, your response fails to address the fact that, in my previous e-mail, I attached a chat transcript with Bernice, a Priceline customer service agent, who explained: "When you make a reservation in our website the system
automatically sends you those promotional emails, even if you choose to
not receive them."  What Bernice says directly contradicts your claim that "Unless
a Priceline customer tells us that he/she does not want to receive email
offers, Priceline will occasionally send promotion coupons, marketing material
or other special travel deals."  Either Bernice is lying, or you are lying.  Because I deselected the "Yes! I would like to receive exclusive promotions" box when I purchased my ticket, all evidence points to your lying.In my previous e-mail I also say:·      
I would like all Priceline
e-mails to contain unsubscribe links. You also say in your reply: "Please
note that the unsubscribe link is located in every promotional email about
news/special offers/travel deals."  This, however, is untrue.  Please see the attached promotional e-mail ("Priceline Promotional Email with No Unsubscribe") sent to me by Priceline on April 18, 2016, which contains no unsubscribe link.  At the bottom, the e-mail says "This is a promotional email from Priceline.com," and there is no unsubscribe link.  Once again, your claim that "the unsubscribe link is located in every promotional email about
news/special offers/travel deals" is demonstrably a lie.You go on to repeat yet again: "In
accordance with Revdex.com guidelines, Priceline promotional emails (promotion
coupons, marketing material or other special travel deals), provide easily-accessible,
unsubscribe options from future emails to all customers."  And yet the attached April 18 promotional e-mail, without an unsubscribe link, demonstrates your claim to be false.And so my concerns remain unchanged:·      
I would like Priceline to change
its policy of using customers' e-mail addresses to send junk e-mails against
customers' will.
·      
I would like Priceline not to
add customers' e-mail addresses to Priceline's e-mail list when a customer
explicitly opts out.
·      
I would like all Priceline
e-mails to contain unsubscribe links.
·      
I would like Priceline customers
to be able to manage their e-mail preferences without being forced to set up a
Priceline account.
·      
I would like Priceline to be
fined and/or censured for explicit, deliberate lying and customer deception
aimed at increasing Priceline's profits to the detriment of customer privacy
and customer rights.
Sincerely,
[redacted]

Date: Wed Jun 08, 2016 10:18:37 AM ET Dear [redacted]Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted]Your reservation is now cancelled. A full refund for $262.68 was processed today, June 8, 2016. The...

refund will be processed through our system within one business day. Your bank that will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.We apologize for any inconvenience and thank you for giving us the opportunity to assist you.Sincerely,Berna A[redacted]Executive Offices

Dear [redacted]
 
We are contacting you today regarding your airline
reservation for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand your
concern about the paid...

seating assignment. Paid seat assignments are available
on some flights and gives you access to improved seating options for your
flight. The availability of these seating options will depend on your airline
and on the aircraft type for your flight. We contacted the airlines regarding
your request for a refund. They advised that a refund has been processed.
Please be advised that seat refunds are processed by the airline. For this
reason, our website will not reflect those refund amounts. You may contact the
airline directly to discuss the changes or refunds. Their phone number is [redacted].
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Our record indicates that $943.05  was refunded on 3/8/16 to the credit card ending [redacted]. The consumer was also provided with an added a $100 on board credit as a gesture of goodwill.

RevDex.com, Inc.
 
I have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. The room type and room rate selected and
authorized by the consumer disclosed the following: Important
Information
· Room Description: Double Room With Two Double Beds - Non-Smoking - Equipped With A
Microwave And Refrigerator, This Suite Boasts Cable TV And Free Wi-Fi.
· All rooms
are booked for double occupancy(i.e. 2 adults) and
accommodations for more than two adults are not guaranteed.
I am sorry that we are unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com

Our record indicates that this matter has been addressed with the consumer, and a 194.00 USD refund was processed.
 
Sincerely,
N D.
Priceine.com

Please note that this matter refers to a [redacted].com reservation.
 
For assistance with [redacted].com reservations, please contact [redacted]
 at [redacted].com. 
 
[redacted]
CS Operations Manager
 
[redacted].com Customer Service Center (USA) Inc.
[redacted]...

[redacted]
e-mail: [redacted]
U.S. Direct +1 (616) 254-3477
 
Website: www.[redacted].com
 
 
Sincerely,
[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because:First, I also have a screen shot of my search engine which clearly shows 7/22 – 7/26/15 as my travel dates I was searching for on June 22 and still shows the correct dates I entered on 6/22 and many other days prior since I have been looking for travel on these days for some time now.  Second, when I called about the incorrect dates, it was in no way indicated that I had 24 hours to cancel these flights due to the wrong dates.  I learned this after the fact from the airlines, at which time I called Priceline again to clear this up and wanted an explanation as to why my flights were not cancelled within the timeframe as I cannot use or want the flights they made.  I would of cancelled this flight instead of looking for a resolution to this issue had I known that option was available.  Trying to resolve this is costing me much more than if I would have cancelled my flights and gone somewhere else to make my reservations for the dates I actually needs to travel.  The only option I was given was to change my flights with the additional charges that I would incur.  I would of made reservations at those rates a long time prior, but I was still searching for better flight prices, which I thought I found with Priceline.Part of my complaint about this whole situation is the deceitful practices of Priceline.  I am not the fist consumer who has suffered from it and I am sure I won’t be the last.  It is time that someone put a stop to this practice.  A consumer enters the dates they needs as I did and Priceline makes this great offer that the consumer clicks to accept; however, Priceline now changes the dates once it moves to their system through the third party site.  As I indicated, I entered my dates for 7/22 – 7/26/15 and received a list of offers including an offer for $372 which I immediately clicked, but unfortunately the offer did not go thru their website as I requested.  With their deceitful, unethical, tricky, sneaky ways, they confirm me with dates I did not enter for the $372.  As I indicated I too have a printout of what my search engine showed and continues to show, which are the dates I selected of 7/22 – 7/26/15.  I have not made any other travel searches so my search engine continues to show the dates I entered.  My history on my computer also shows this fact.  If needed, I will check to see if there is a way to retrieve the history to prove this fact, wherein it would show that I have been looking for the exact same dates for many, many weeks (if not months).  The attached screen shot was the shot I took during my initial conversation with the Priceline representative.  Shown here with the address I was provided with when I was unable to speak to a supervisor (was told none was available), so I requested an address to send a written complaint.  I told the representative that my screen still showed the dates I entered and that I was looking at it.  I am not complaining about [redacted] as they continue to show the dates I entered and requested, but I am complaining about Priceline’s deceitful practices and the inappropriate activities and actions as they deceive consumers into travel and other items by offering a great price, but not the producing what the consumer is actually requesting.  This is not the first time they have done this.  I have learned of many similar cases after I started to search complaints from other consumers online.  This is one of their standard deceitful practices, and they continue to get away with these fraudulent practices at the expense of the consumer.  It is unfair that they can continue to be allowed to behave indecently and get away with it because they claim they have “proof” when their systems converts the information a consumer enters to what Priceline wants to offer rather than what the consumer has requested.At this point, I would still like to cancel everything and get a full refund as I should have received when I initially called
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They don't even know what bags were being carried by the 2 travelers (my parents). They are making their judgement without analyzing the situation. Also, they are not providing me a direct phone number to reach out to them. The call was disconnected while we were discussing and I was explaining my point. I tried to reach back to them and it is directed to their 1-800 number which will never allow you to speak to a representative handling the case. They are making the process complicated instead of refunding $200 which should not have been charged at the first place.The back pack they are mentioning is of the size of a small hand bag which fits inside the carry-on bag. [redacted] took advantage of my parents who could not speak in English and charged them for the carry-on bag the price of a check-in bag.I would request Revdex.com to escalate this issue to a senior authority with Priceline/[redacted] since this is not going anywhere.Sincerely,
[redacted]

Our record indicates that a refund request in the amount of $35.47 is being processed and will be issued to the credit card used to make the purchase.