Stahl Construction Company

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. 
 
In this case, the consumer selected a reservation that
provided greater savings and less flexibility.
 
Attached
hereto is a copy of the...

consumer’s initialed contract page authorizing the
non-refundable, non-changeable terms and conditions of the selected
reservation.







Sincerely,
[redacted]
priceline.com
 
 
This
checkout page for trip number
[redacted] was submitted on 2015-05-02 11:49:02






The [redacted]
























Guest Rating: 8.5 / 10
[redacted]
Distances are calculated in a straight line from point to
point4.5 miles from [redacted]
Check-In: Sat, Jul 11, 2015
Check-Out: Sun, Jul 19, 2015
Nights: 8 Nights
Rooms: 1 Room
Persons: 2 Adults
Room 1: [redacted]
Room Type: Deluxe Ocean Front; One Bed Requested

Flight
Details
We've Selected a Discount Flight
for this Package. Your exact flight times and airline will be shown to you
after your purchase is complete.



































Departing Flight Information -
Saturday, Jul 11, 2015






details

Departs:
[redacted]
[redacted]
Departs any time between 2pm - 6pm

Arrives:
[redacted]

Airline:
Priceline Partner Airline
- Jet Aircraft
non-stop

Returning Flight Information -
Sunday, Jul 19, 2015






details

Departs:
[redacted]
Departs any time between 6am - 10am

Arrives:
[redacted]

Airline:
Priceline Partner Airline
- Jet Aircraft
non-stop

Passenger and Ticket Information

Passenger 1:

[redacted]

Passenger 2:

[redacted]

Ticket Type:

Electronic Tickets will be
issued for this flight

Summary
of Charges














Room 1:

[redacted]

Nights:

8

Total Price for 2 people
prices are in US dollars

$1824.72 ($912.36/pp)


Important Information

Hotel Cancellation Policy: For the room type and rate that you've selected, you are not
allowed to change or cancel your reservation. If you cancel your room,
you will still be charged for the full reservation amount.
Your hotel reservation is
guaranteed for arrival on the confirmed check-in date.
The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in the room rate.
Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Your tickets will be
round-trip, coach-class tickets issued on one of priceline's package
airlines. Your trip will start between the departure times noted in the
itinerary above, and flights will be scheduled to arrive at your final
destination no later than midnight local time.
You will be issued electronic
tickets for this trip. Remember to bring a valid government issued photo
ID with you to check-in. If you are traveling outside the US you'll
almost always need a passport.
You must fly on the flights
assigned to you. Upgrades and standbys are not available. If you do not
take your outbound flight, the airlines will automatically cancel the
remainder of your reservation. If any part of the ticket is unused it
has no value after ticketed departure time.
This vacation package cannot be changed,
cancelled, transferred or refunded due to our travel
partners' policies.












Initial Here:

I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy.

RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and the
reservation was cancelled.
Sincerely,
[redacted]
Priceine.com

Complaint: [redacted]
I am rejecting this response because:I NEVER 'NAMED MY OWN PRICE!"  I do not deny that I entered all of that other information, what I am disputing is that when I touched the Name Your Own Price Tab on my [redacted], I searched every page for the field to "Name My Own Price."  I was only pressing "Next" to continue filling out requested information.  It must have auto-filled a price of the last hotel that I looked at prior to starting the "Name Your Own Price" process.  I am extremely frustrated with Priceline and their policies as I called them within seconds of the error and they refused to help me.  I will never use their service or the services of [redacted] which they recently purchased.  If they did this to a poorer person, this kind of charge on someone's card could max their card and keep them from buying necessities for their family.  That's why I am fighting and plan to take this up in small claims court.
Sincerely,
[redacted]

[redacted]Thank you for your patience while we researched your billing issue with the [redacted] [redacted]We contacted the hotel and were informed that you were charged in error. The hotel has agreed to process a refund to your credit card. We have reviewed the proper guest...

billing procedures with this hotel property to ensure that this mistake does not occur again. Hotel Confirmation Number: [redacted]Amount Refunded: $67.85Hotel Representative Contacted: Al(Front Desk)The charges to your credit card will be refunded and depending on your billing cycles, you can expect this refund on one of your next two billing statements.We apologize for the inconvenience and hope you find this information helpful.Sincerely,V[redacted]Customer Service Specialist

Please see the response we have sent to our customer below. Dear [redacted] We wanted to take this time to contact you in regards to your hotel reservation at the [redacted]t booked under Trip Number [redacted] We are writing to let you know that we...

have received your Revdex.com concern in our Executive Offices. As we understand, you do not feel that the Best Price Guarantee information was clearly provided and are requesting a refund for the difference of a lower rate that you had found.  We are sorry to hear that we were unable to process the Best Price Guarantee as requested when you contacted our customer service department. When booking on priceline.com, we do provide the Best Price Guarantee policy through out the booking process. When first visiting the priceline.com homepage it does state, "Best Price. Guaranteed." which is a link that provides customers with the full policy that includes, "With Express Deals? or Name Your Own Price? you have up until midnight the day before you travel to contact us. For all other bookings contact us within 24 hours of booking to initiate your claim." This same link is provided on the page where customers select the room type for the hotel that they had previously selected, the following page with the Summary of Charges where they enter in their billing information as well as on the itinerary page that is sent after the booking has been made.  As your reservation is not an Express Deal or a Name your own price and was booked on Wednesday, Nov. 23 2016, and we were not contacted until Friday, November 25, 2016 more than 24 hours from the time of booking, we are unable to process the Best Price Guarantee and refund the difference as requested. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, [redacted]Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted]l under Trip Number [redacted]
 
I am writing you today regarding your RevDex.com complaint that we received in our Executive Offices. Please accept our
apology for the frustrations that you have encountered with this rental.
 
During the booking process, we did not state that the
rental location is at the airport. Rather, we indicated that a shuttle is to be
taken to get to the rental counter. In addition, we provided the below
information regarding shuttle and after hours return policy under the [redacted] Policies and Rules" that was displayed prior to
booking your reservation:
 
[redacted]SHUTTLE[redacted]
 
UPON ARRIVAL PLEAE BOARD THE LINK TRAIN TO VISCOUNT
STATION THEN PROCEED DOWN THE STAIRS WHERE YOU WILL FIND A COURTESY PHONE TO
CALL FOR PICK UP. LOCATION IS WITHIN 1 KM RADIUS OF THE AIRPORT. OR CALL
[redacted] FOR FURTHER INFORMATION.
TERMINAL 1 TRAIN PLATFORM IS LOCATED ON LEVEL 5 OF THE
TERMINAL 1 PARKING GARAGE. TO GET TO THE TRAIN PLATFORM FROM THE TERMINAL TAKE
THE WEST PEDESTRIAN BRIDGE TO THE PARKING GARAGE.
TERMINAL 3 TRAIN PLATFORM IS LOCATED IN THE TERMINAL
3.[redacted]. TO ACCESS THE TRAIN PLATFORM FROM THE
TERMINAL GO TO LEVEL 3 OF TERMINAL 3 AND FOLLOW THE SIGNS UP THE ESCALATOR/
ELEVATOR TO THE [redacted]
 
[redacted]AFTER HOURS RETURN[redacted]
 
VEHICLES MAY BE RETURNED AFTER HOURS TO THE SHERATON
HOTEL - [redacted]. TAKE KEYS TO FRONT RECEPTION DESK AND THE [redacted] SHUTTLE WILL PROVIDE SERVICE BACK TO THE AIRPORT. THERE IS A ONE-TIME
FEE OF $20.00 FOR AFTER HOURS DROP OFF. FINAL RECEIPTS WILL BE FORWARDED VIA
EMAIL. PLEASE CONSULT WITH THE [redacted] SERVICE REPRESENTATIVE AT THE TIME OF
RENTAL FOR COMPLETE DETAILS.
 
We have also contacted [redacted] Car Rental to research your
issues. They advised that there was less than a 30 minute wait for the vehicle.
They added that all fees applied to your rental are valid and were available
for review prior to rental. We apologize; however, we are unable to offer any
compensations or reimbursements.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
Nico [redacted]
Executive Offices

I have received the consumer’s additional
comments.  As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence. Priceline clearly discloses that we will
find a room in a hotel willing to agree to your offer price in the shaded area
displayed on the priceline.com website for the consumer’s selected area(s). The [redacted], located at [redacted],
is clearly located in the
shaded area of the mapping guidelines for the area labeled [redacted].
Consumers who wish to stay in a particular property/location, i.e. on the
beach, have the option to select a hotel from our Published Price service where
consumers see a list of competitive prices across a wide range of hotels and
can choose his/her exact price and hotel, including hotels located on the
beach. I am sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because:
I did not want a car.  I already had a car rented and was waiting to pick it up.  I was bored early in the morning at the airport in [redacted] waiting to pick up my Flight Car car and I wanted to see how their rate compared to the going rate in [redacted].  I had absolutely no reason to rent another car.  I had no intent to rent a car.  Your software at best was unclear and misleading for the mobile user and at worst has defects that caused a reservation to be made off of a comparison list.  This supposed contract was created from a defective website.  It is not legal or ethical to create non-legit contracts and steal people's money.  
Sincerely,
[redacted]

Below is the response we sent to the customer: [redacted] Thank you for contacting us regarding your reservation at the [redacted] Hickory booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices....

We understand you are unhappy that you were given a hotel listed in a 1 star example and want to receive a full refund.  The website states that the examples shown may encompass hotels that fall under other star levels, which can differ from the star level assigned. There is no guarantee that you will receive any particular brand when selecting a star rating. We are sorry if you are unhappy with the hotel received; however, your reservation is non-changeable, non-refundable and non-transferable.  I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, [redacted]Executive Offices

I am not sure where did you get the information that hotel located in the [redacted], actually it is 20KM away from the [redacted], and the location in your map is totally wrong. Please google map the address.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I did not place this reservation and I did not agree to any conditions ! This is not my reservation and I demand that Priceline cancel this transaction and refund my money ! This is fraud and they are holding the consumer responsible for something they had nothing to do with !
Sincerely,
[redacted]

While we don't like to see our customer's disappointed in our products and services, Priceline stands behind our response to this customer's claim.  The customer's feedback has been documented.  Thanks.

Thank you for taking the time to contact us regarding the reservation of [redacted]s at the [redacted] Hotel for Trip Number [redacted].   I understand that the reservation was booked around midnight. All hotels have regular check-in and check-out time. Usually, check-outs are from...

12:00 noon until 1 p.m., and check-ins are from 3:00 p.m. to 4:00 p.m. This is to provide time for their housekeeping to prepare used rooms, so that the next guests will have a comfortable stay. Some hotels, if rooms are available, would allow early check-in. Unfortunately, the hotel was fully booked when you arrived and we are sorry that they were unable to accommodate you.   I'm happy to inform you that the hotel has, in fact, cancelled the reservation on their end and processed a full refund. In turn, we too have cancelled the booking in our system and processed a full refund. A refund for 150.96 USD was processed today, May 17, 2017. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.   I apologize for any inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. The
consumer chose to visit our Published Price website where consumers have the
opportunity to review and compare hotel room rates prior to selecting and
purchasing hotel room reservations.  The
consumer selected a specific hotel property from a list of participating properties, at the disclosed room
rate, including taxes and fees. Upon hotel room check-in/out the hotel representative provided the consumer with the lower
negotiated room rate established between priceline.com and the hotel, which is
not available to the public. Priceline.com is a travel agent and as such, makes
hotel room rates available on behalf of the hotels. Just like every other
business, we receive reduced rates because we sell in large volume, and if you
compare our rates, you will find them to be very competitive. We strive to
offer customers the best alternatives for saving money while at the same time
maintaining profitability. Priceline.com provided the consumer with his/her
selected hotel, at the disclosed summary of charges.  We apologize if the consumer is disappointed
with the difference in rates; however, priceline will not be able to offer a
refund for the difference in rates. I am sorry that we are unable to assist the
consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Complaint[redacted]
I am rejecting this response because: they clearly have confirmed that this was an error on their part based on the responses sent directly to me. They should have honored the price for the correct hotel that I had chosen or if not credit me the amount for a future booking. I'm attaching all emails showing what I sent to the company and their responses.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have no problem with me being charged by priceline for $224.81. My concern is that when I received my bill it showed two charges of $224.81 and $170.07. That's fine if they want to charge me the $224.81 but I should receive a refund for the $170.07. Like I said I rented only one car and I should only be charged once.
Sincerely,
[redacted]









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I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond. The consumer is referencing a purchase made on 9/30/2008. Please note this purchase took place more than 7 years ago. Any transaction that permits a rebooking must be rebooked within...

one year from date of purchase. I am sorry that Priceline is unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com

Hello. Please see our response below.   [redacted] Thank you for taking the time to contact us regarding your reservation at the Super [redacted] Airport for Trip Number [redacted] We are writing to let you know that we received your Revdex.com...

concern in our Executive Offices. We understand that you are requesting to cancel and receive a refund of your reservation. Prior booking, we indicated that for the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount. We apologize; however, your reservation cannot be changed, cancelled or refunded. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, [redacted]Executive Offices

I have received the consumer’s additional comments.  As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. As noted on the attached reservation, this issue refers to a Published Price purchase with [redacted] Rental car. No prepayment was processed. Payment for this reservation is due when the car is returned and will be charged by [redacted] Rental. Please contact [redacted] directly for any assistance related to this matter. Iam sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D’Angelo
priceline.com
 
A/C, Automatic transmission
[redacted]
 
[redacted] Rental
Phone number:
[redacted]
[redacted] Rental confirmation number:
[redacted]
Pick upTue Dec 29 00:00:00 EST 2015 -- 20[redacted]
SJU[redacted]Carolina, -- 00979[redacted] Operating hours: Tue 5:00 am - 11:00 pm
Drop offMon Jan 11 00:00:00 EST 2016 -- 7[redacted]
SJU[redacted]Carolina, -- 00979[redacted] Operating hours: Mon 5:00 am - 11:00 pm
1. Review Rental Car Price
Per Day
Total
Generic Compact caror similar
6.42
83.40
Taxes, Fees and Surcharges
5.60
72.75
Rental Car Total
12.02
156.15
Unlimited Free Miles Included
2. Enter Renter Details (must be 25 years or older)
First Name[redacted]
Last Name[redacted]
Email Address[redacted]
Phone Number[redacted]
Add flight arrival information (optional)
Airline
Flight Number
3. Review Terms & Conditions
Rental fees are due at pick up.
Rental car companies require the driver to supply a credit card in his/her name in order to pick up the car.
Additional restrictions and fees may apply based on driver's age.
Additional charges may apply for optional items or additional drivers. These services can be purchased from the rental car company at the time of rental.
Additional Rental TermsImportant Information
If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverage. Cancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pick-up time.
Payment for this reservation is due when the car is returned and will be charged by [redacted] Rental.
Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
Only the driver will be able to pick up this rental car at the counter. An additional driver can be added at the counter for a fee payable directly to the rental car company.
Additional charges may apply for drivers under the age of 25.
[redacted] Rental will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests such as pre-paid fuel.
The driver will be required to present a valid driver's license and a valid credit card in his/her name at the counter for the refundable security deposit. For international reservations, the driver may be asked to present an international license or passport. Rental car companies may have different requirements for customers who will only have a debit card at the time of pick-up. For more specific information or to determine whether a debit card deposit is allowed, please review acceptable payment options in the partner's policy information. Pre-paid cards or cash will not be accepted for the security deposit.
Your car will be reserved for unlimited mileage, but some car companies have additional restrictions regarding mileage. Please refer to [redacted] Rental's specific policy.
Please see location specific rental policy and rules information
Customer Care
[redacted] Rental
Phone number:
[redacted]
[redacted] Rental confirmation number:
[redacted]

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding
your airline reservation under Request Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We...

understand your concern about our Bring a Friend
promotion.
 
We have reviewed your concern, and we apologize for any
misunderstanding. Our Bring a Friend promotion does not guarantee, nor promise,
the availability of your booked fares. This promotion is simply an offer to
allow customers to invite friends and family to purchase the same identical
reservation at the same price, but due to constantly changing inventory, we do
indicate that flights are not guaranteed until after purchase.
 
Thank you for always using our service, and we appreciate
your feedback.
We are sorry if we are unable to provide the option you
are looking for.
 
Thank you for your time. 
 
Sincerely,
 
[redacted]
Executive Offices