Stahl Construction Company

I have received the consumer’s additional
comments.  As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence. Priceline clearly discloses that we will
find a room in a hotel willing to agree to your offer price in the shaded area
displayed on the priceline.com website for the consumer’s selected area(s). The [redacted], located at [redacted],
is clearly located in the
shaded area of the mapping guidelines for the area labeled [redacted].
Consumers who wish to stay in a particular property/location, i.e. on the
beach, have the option to select a hotel from our Published Price service where
consumers see a list of competitive prices across a wide range of hotels and
can choose his/her exact price and hotel, including hotels located on the
beach. I am sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
[redacted]
Priceline.com

RevDex.com, Inc.
Our
record indicates that this matter has been addressed and resolved with the
consumer.
Sincerely,
[redacted]
Priceine.com

Dear [redacted],
 
Thank you for contacting us regarding your reservation at the [redacted].
 
We are writing to let you know that we have received your email in our Executive Offices. We understand you are...

requesting a refund on your reservation.
 
We reviewed your reservation details and confirmed the hotel and room type selected stated:
 
Cancel Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
 
We are sorry if you no longer can use your reservation; however, we are truly unable to offer a refund back to your account as requested. We sent a copy of your contract page to you for your review.
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. 
 
In this case, the consumer selected a reservation that
provided greater savings and less flexibility.
 
Attached
hereto is a copy of the...

consumer’s initialed contract page authorizing the
non-refundable, non-changeable terms and conditions of the selected
reservation.







Sincerely,
[redacted]
priceline.com
 
 
This
checkout page for trip number
[redacted] was submitted on 2015-05-02 11:49:02






The [redacted]
























Guest Rating: 8.5 / 10
[redacted]
Distances are calculated in a straight line from point to
point4.5 miles from [redacted]
Check-In: Sat, Jul 11, 2015
Check-Out: Sun, Jul 19, 2015
Nights: 8 Nights
Rooms: 1 Room
Persons: 2 Adults
Room 1: [redacted]
Room Type: Deluxe Ocean Front; One Bed Requested

Flight
Details
We've Selected a Discount Flight
for this Package. Your exact flight times and airline will be shown to you
after your purchase is complete.



































Departing Flight Information -
Saturday, Jul 11, 2015






details

Departs:
[redacted]
[redacted]
Departs any time between 2pm - 6pm

Arrives:
[redacted]

Airline:
Priceline Partner Airline
- Jet Aircraft
non-stop

Returning Flight Information -
Sunday, Jul 19, 2015






details

Departs:
[redacted]
Departs any time between 6am - 10am

Arrives:
[redacted]

Airline:
Priceline Partner Airline
- Jet Aircraft
non-stop

Passenger and Ticket Information

Passenger 1:

[redacted]

Passenger 2:

[redacted]

Ticket Type:

Electronic Tickets will be
issued for this flight

Summary
of Charges














Room 1:

[redacted]

Nights:

8

Total Price for 2 people
prices are in US dollars

$1824.72 ($912.36/pp)


Important Information

Hotel Cancellation Policy: For the room type and rate that you've selected, you are not
allowed to change or cancel your reservation. If you cancel your room,
you will still be charged for the full reservation amount.
Your hotel reservation is
guaranteed for arrival on the confirmed check-in date.
The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in the room rate.
Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Your tickets will be
round-trip, coach-class tickets issued on one of priceline's package
airlines. Your trip will start between the departure times noted in the
itinerary above, and flights will be scheduled to arrive at your final
destination no later than midnight local time.
You will be issued electronic
tickets for this trip. Remember to bring a valid government issued photo
ID with you to check-in. If you are traveling outside the US you'll
almost always need a passport.
You must fly on the flights
assigned to you. Upgrades and standbys are not available. If you do not
take your outbound flight, the airlines will automatically cancel the
remainder of your reservation. If any part of the ticket is unused it
has no value after ticketed departure time.
This vacation package cannot be changed,
cancelled, transferred or refunded due to our travel
partners' policies.












Initial Here:

I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy.

I have
received the consumer’s additional comments. As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion. Unfortunately, there is nothing we can add to what has
already been stated in our previous correspondence.  The consumer authorized the
travel dates selected and agreed to the terms and conditions of the purchase, including
the following mandatory fee disclosure listed under Important Information.
 
·       
Mandatory Fee: This hotel charges an additional
$22.41 per room per night. This fee will be charged to you directly by the
hotel. Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.
 
I am sorry that
we are unable to assist the
consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Attached hereto is a copy of the consumer’s
initialed contract page indicating that the consumer selected and authorized the
purchase of a non-refundable,...

non-changeable reservation.
 
We are sorry we are unable to assist
with a refund.
 
Sincerely,
N D[redacted]
Executive Offices
 
 
 
 
This
checkout page for trip number [redacted] was submitted on 2016-03-01 08:04:04
Please Review Your
Request

2½ Star Moderate-Plus Hotel,
Tuscaloosa Area  
Which hotel will I get?




Check-In Date:


Tuesday, March 8,
2016




Check-Out Date:


Thursday, March
10, 2016




Region


Tuscaloosa, AL




City Area:


Tuscaloosa




Check-In Time:


Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:


Check-out times vary by hotel




Room 1:


[redacted]




Number of Rooms:


1




Guaranteed Amenities:


Guest Score 7/10 or Higher




Number of Nights:


2











 
Offer Price Per Room, Per Night:


US$ 64.00





Travel
Insurance:


US$
10.00






Subtotal:


US$ 128.00





Taxes and Service Fees:


US$ 28.10





Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:


US$ 156.10



Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired









Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD10.00 per room per night. Details.


 SHAPE  \* MERGEFORMAT



 *Prices are in US dollars.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on
the confirmed check-in date only. If you do not check-in on the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.
  If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requested. Please note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline. Any sorting
or filtering options previously used will not apply to this Name Your Own
Price request. Priceline
will immediately charge your credit card the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your credit
card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
  The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are
not eligible for frequent traveler points, upgrades, vouchers, or other
discounts and incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.
Initial Here:


I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide
by priceline.com's terms and conditions and privacy policy.

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. The
consumer chose to visit our Published Price website where consumers have the
opportunity to review and compare hotel room rates prior to selecting and
purchasing hotel room reservations.  The
consumer selected a specific hotel property from a list of participating properties, at the disclosed room
rate, including taxes and fees. Upon hotel room check-in/out the hotel representative provided the consumer with the lower
negotiated room rate established between priceline.com and the hotel, which is
not available to the public. Priceline.com is a travel agent and as such, makes
hotel room rates available on behalf of the hotels. Just like every other
business, we receive reduced rates because we sell in large volume, and if you
compare our rates, you will find them to be very competitive. We strive to
offer customers the best alternatives for saving money while at the same time
maintaining profitability. Priceline.com provided the consumer with his/her
selected hotel, at the disclosed summary of charges.  We apologize if the consumer is disappointed
with the difference in rates; however, priceline will not be able to offer a
refund for the difference in rates. I am sorry that we are unable to assist the
consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because: my card was charged and the reservation was accepted. Then on arrival they are requiring the driver to provide a valid credit or debit card to pick up the reserved vehicle that I already paid for. Why does the driver have to provide that if they are not the one paying for the exspense of the rental car? What do you consider a valid credit card? The driver has a credit card but was not able to have a hold placed on his account. Also, once you accept payment why do you require a credit check if paid with a debit card?Why when there is a reservation booked for someone do they have to present a form of payment to pick up the vehicle? If it is another company making a rental car reservation for an employee the company is paying for the vehicle not the driver. How is that any different for an individual paying for the rental car of their fiancé? I also do not agree that the response that has been sent represents any form of care and decent treatment to another person. I do not appreciate being treated like I am stupid. If a better form of communication is an option I'd appreciate a phone call from someone with Priceline that cares about their customers and any future business lost from poor treatment and care for customers.[redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. This responses was sent to me right after I did the complaint with your company. All they did was resend the email to us both. They claim to be able to do nothing but this was the same exact email received over a week ago. I don't find it acceptable but I'm over dealing with this company. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because Priceline is liable for costs incurred due to their inability to meet their contractual obligations as outlined in the original complaint.  Apologize and refusing to pay does not recoup my losses. 
Sincerely,
[redacted]

Hi. Please see the response we have sent to our customer. Dear Ms. [redacted], We are contacting you today regarding your reservation at the [redacted] booked under Trip Number [redacted]. We are writing to let you know that we have received your Better Business...

Bureau concern in our Executive Offices. As we understand, you had some issues with the quality of the hotel and you would like to be refunded. We apologize for any inconvenience this may have caused. We contacted the hotel; however, they did not allow a refund for your reservation. The reservation that you purchased is truly restricted which is non cancelable and non refundable. This information was provided on your contract page prior to booking. Our system calculates that you saved 31.00 USD or 44.93% by using our Express Deal option. As a gesture of goodwill, I processed a full refund in the amount of49.88 USD for your reservation. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, Joe A[redacted]Executive Offices

I have received the consumer’s additional
comments. As you requested, I have further
reviewed the consumer’s rebuttal claims and confirmed that the “Mandatory Fee” disclosure was clearly
provided prior to purchase in the Important
Information disclosure on the consumer’s contract page. Please note, consumers
must click on the hyperlink on the contract page entitled About Taxes, Fees, & Cancelation
Policy to view the Important Information disclosure.  This disclosure indicates that resort fee
charges are mandatory and not incidental charges. Attached hereto, is a screen
shot of the Important Information disclosure provided on the consumer’s contract
page. Priceline does not collect resort fees. Resort fees are charged by, and
paid directly to the hotel.
 
·       
About Taxes,
Fees, & Cancelation Policy
 
o  
Important Information
 
·       
The reservation holder must present a valid photo ID and credit
card at check-in.
The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel to
the customer at checkout. These charges may be mandatory
(e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
 
I appreciate the opportunity to review and clarify the consumer’s
rebuttal inquiry.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:  I did not place this reservation and I did not agree to any conditions ! This is not my reservation and I demand that Priceline cancel this transaction and refund my money ! This is fraud and they are holding the consumer responsible for something they had nothing to do with !
Sincerely,
[redacted]

We are contacting you today regarding your reservation with [redacted] Rent a Car booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you had issues with the car that you received...

for your reservation.   When you placed your request we provided definitions of car type, and provided examples of the kinds of cars which were included within each class. We cannot guarantee that they will be able to accommodate your request because it is based upon the rental car company's availability at the time of pick-up. We also stated that we did not guarantee a specific make and model or special requests like non- smoking vehicles. The only way to receive a specific make and model is to purchase the rental car directly with the rental company. This information was provided on your contract page prior to booking. I apologize; however, we are unable to process a refund for your reservation.   We apologize for the inconvenience and thank you for your time.   Sincerely,   [redacted] Executive Offices

Our record indicates that a refund in the amount of $386.90 was issued  back to the same
card that was used to place the request.

Dear Mr. [redacted],
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices regarding your airline
reservation for Trip Number [redacted].  
 
We understand that you have some concerns regarding...

your
request to change your flight itinerary.  We further reviewed your claim, including
telephone contact records with Priceline, and verified that the first contact with
Priceline concerning this purchase was on May 24, 2015 at 12:40 PM EST, when the
Priceline representative  correctly
advised of the exchange option available in accordance with the fare rules of
your selected flight itinerary. We have confirmed that no error occurred and  we are unable to provide the requested
compensation.
 
We thank you for giving us the opportunity to review this
matter. 
 
Sincerely,
 
[redacted]
Executive Offices

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] for Trip Number
[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand your concerns regarding the savings that
you received by booking on our website and the rating of your confirmed hotel.
We reviewed the hotel's website and verified that on the day the you booked the
reservation, the rate they offered was $358.00 while Priceline's rate was only
$272.00. Therefore, you saved 24% by using our website. In addition, We found
that this hotel does meet our expectations for the star rating selected on our
website. Our competitors also rate this hotel as follows:
 
[redacted].com = 5 Stars
[redacted].com = 5 Stars
[redacted].com = 5 Stars
 
We evaluate each participating property on many different
criteria, including cleanliness, guest satisfaction, decor, etc. We screen
participating hotels carefully and update our information constantly to ensure
that you always receive the best available hotel.
 
We also researched your issue with our Chargeback
department and determined that your dispute case is still under investigation,
which will not close until June 26, 2015. Please be advised that your
reservation is restricted and we are not able to issue any refund. Please
conatct yor bank directly concerning the status of your disoute.
 
Once again, thank you for getting in touch about this.
 
 
Sincerely,
 
[redacted]
Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you intended to book your reservation in [redacted] instead of ** currency. We reviewed your request and we see that you contacted us requesting a refund of...

the difference through our Best Price Guarantee. However; in order to be eligible, the lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy. Therefore, we would not have been able to refund the difference in rates. Nevertheless, we made an exception to process a refund as a one-time exception.   A refund for $29.48 was issued on October 18, 2017. Your refund has been processed through our system. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time.   Thank you for giving us the opportunity to assist you and we thank you for your time.   Sincerely, [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because the image you provided does not accurate represent the information as displayed on the website. It is a listing of the hotel zoomed in all the way. However on the website when making the bid on a regular resolution screen it is not specified that [redacted] area is outside of the [redacted], ** city bounds.Find photographic evidence attached.
Sincerely,
[redacted]

Dear [redacted]
 
We are contacting you today regarding your reservation at
the [redacted] - North Airport booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices. We understand that you
have some concerns regarding our refund process.
 
We have reviewed this concern and verified that the hotel
contacted us last March 30, 2016 offering to cancel your reservation. Since we
did not receive any previous contact from you regarding a cancellation request,
we tried to call you to get your approval in canceling the reservation.
However, we were unable to reach you on the phone number registered on your
reservation so we sent an email to your email address [redacted] requesting for your
callback. I apologize; however, our standard procedure is we need to get
approval from our customers before processing a cancellation.
 
I checked our records and verified that you reservation
was canceled when you called us last April 11, 2016. The refund of $65.11 is in
process. All refunds are processed in our system within one business day and
depending on your bank, it may take 5-10 business days to post to your account.
Bank processing time varies so please check with them if you don't see the
refund posted to your account within the next few days.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Joe A[redacted]
Executive Offices