Stahl Construction Company

I have received the consumer’s
additional comments.  As you requested, I
have again reviewed this matter and understand the consumer’s following
requests:
 
·      
I would like Priceline to change
its policy of using customers' e-mail addresses to send junk e-mails against
customers' will.
·      
I would like Priceline not to
add customers' e-mail addresses to Priceline's e-mail list when a customer
explicitly opts out.
·      
I would like all Priceline
e-mails to contain unsubscribe links.
·      
I would like Priceline customers
to be able to manage their e-mail preferences without being forced to set up a
Priceline account.
·      
I would like Priceline to be
fined and/or censured for explicit, deliberate lying and customer deception
aimed at increasing Priceline's profits to the detriment of customer privacy
and customer rights.
 
Unless
a Priceline customer tells us that he/she does not want to receive email
offers, Priceline will occasionally send promotion coupons, marketing material
or other special travel deals.
Both
registered, and unregistered customers, (including customers who have not set
up a Priceline account), have the option to click the unsubscribe link in the promotional
email.
Please
note that the unsubscribe link is located in every promotional email about
news/special offers/travel deals. Unregistered Priceline customers (as well as
registered customers), have the option to unsubscribe without setting up a profile/account.
Important
to note, is that unsubscribing from receiving messages about news and special
offers will not prevent the consumer from receiving emails about previous requests
or reservations placed on our website. Therefore, emails with information
referencing requests or reservations placed by the consumer will not offer the
unsubscribe link.
In
accordance with Revdex.com guidelines, Priceline promotional emails (promotion
coupons, marketing material or other special travel deals), provide easily-accessible,
unsubscribe options from future emails to all customers.
We
apologize for any inconvenience experienced by the consumer, and thank you for
getting in touch about this matter.
Attached
hereto, are screen shots of Priceline’s email unsubscribe option.
Sincerely,
 
N. Dangelo
Executive Offices
 
 
 
 
 
 
 
 
Example of promotional email
unsubscribe link:
Example of the options offered
when selecting to unsubscribe.
Confirmation from Priceline indicating
that the consumer’s preferences have been updated.

Hi.  We have responded to this customer.  See below: Dear [redacted],I am writing you today regarding your hotel reservation at the [redacted] under Trip Number [redacted]I am writing to let you know that we have received your Revdex.com complaint in our...

Executive Offices. Iunderstand your request for a full refund since you opted not to stay at the property because of their policy of notallowing guests to have visitors after 10:00 PM.I checked our records and confirmed that you booked through our service that does not reveal the specific hotel untilafter purchase. Hotels have varying policies regarding guests having visitors, and because the hotel is not known prior topurchase, we are unable to disclose information about specific hotel policies during the booking process. As a consumer,it is up to you to decide if you want to proceed with the booking with the possibility that you might receive a hotel withlimited visiting hours.We have contacted the [redacted] to research your concern; however, the General Manager advised that they didnot confirm any refunds for your reservation. Please note that you booked a prepaid non-refundable rate, and since thehotel has collected full payment for your booking, we regret to advise that we are unable to grant your request for a fullrefund.We further reviewed your concern and priceline has made a decision to cover half of the cost of your booking byrefunding 50% of our charge as goodwill gesture. The refund, amounting to $30.48, will post to your form of paymentafter a few business days, depending on your bank's processing time.We are sorry we did not provide you the answers you were looking for and we thank you for your time.Sincerely,

Complaint: [redacted]
I am rejecting this response because: I was not concerned about the refund, hence I did not cancel my reservation because I felt it would alleviate any liability on Priceline's part.  I will accept the apology, but I will never feel safe using your site again unless you can change your policy and guarantee that you will find a room if this were to occur again.  If we had flown in to town and used [redacted]....we would have been left at the event with no where to go at eleven at night.  I want your company to find a room.....not tell the customer you will reimburse them if they are able to find one.  I also want to know if you are telling the truth or if [redacted] was telling the truth as far as "the agency canceled the room" or, as you are stating, "the hotel overbooked".  I am not looking for financial gain, just a guarantee that this wont happen to anyone again. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1. Priceline lied about the hotel room availability: it was communicated to me, Priceline, checked the hotel directly and was unable to find available room/rooms, but when I checked myself, I confirmed their lie, also sent Priceline a screenshot as a proof. 2. Priceline initially reserved my "2 bedrooms requested" as one king (confirmed by the hotel on August 21st). This shows failure in their operation management. It was too late to solve the issue with Priceline's desired option (the cheapest). So they decided to let me choose between a convenient option to them, or deal with it. 3. It was communicated with Priceline that an option was available (reserve another room), they simply rejected with no reason. There should be some type of consequences to such lack of honesty and poor costumer service. They should pay for ruining my vacation. I am requesting some sort of refund as a compensation. 
Sincerely,
[redacted]

Hello, Thank you for your assistance in this case, it has been resolved with the manager at [redacted] rental.

I have
received the consumer’s additional comments. As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion. Unfortunately, there is nothing we can add to what has
already been stated in our previous correspondence.  The consumer authorized the
travel dates selected and agreed to the terms and conditions of the purchase, including
the following mandatory fee disclosure listed under Important Information.
 
·       
Mandatory Fee: This hotel charges an additional
$22.41 per room per night. This fee will be charged to you directly by the
hotel. Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.
 
I am sorry that
we are unable to assist the
consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Thank you for taking the time to contact us regarding the room type on your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices. We...

apologize for the inconvenience. Our records show that the hotel has made the necessary corrections on your reservation. The room type was changed to the [redacted] per hotel confirmation number [redacted] and you will not be charged for the additional fee as Priceline has paid the upgrade fee directly to the hotel. In addition, we have contacted the [redacted] and verified that you were provided the 1 King Bed, Non-Smoking - [redacted] room upon your arrival. We are unable to process a refund on this reservation. Instead, a gesture of goodwill, you can use the following coupon code on a future priceline.com Hotel Express Deal. The coupon will provide a discount of 15% on your next reservation. Coupon Code: [redacted]         Details: Must transact in USD for discount to apply.Available on Express Deals reservationsBook by October 17, 2018 This compensation is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs. I hope you find this information helpful and we thank you for your time. Sincerely,  Executive Offices

RevDex.com, Inc.
Our
record indicates that this matter has been addressed and resolved with the
consumer.
Sincerely,
[redacted]
Priceine.com

Revdex.com, Inc.
Priceline.com does not have access to Choose a Room
purchases.
We suggest that the Bureau/Consumer contact Choose a Room.com
directly for any assistance relating to the referenced purchase.
 The Bureau/Consumer may contact:
 Mr. [redacted]...

[redacted]
 Email address:   [redacted]
 
 Sincerely,
**  [redacted]
Priceline.com

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you intended to book your reservation in [redacted] instead of ** currency. We reviewed your request and we see that you contacted us requesting a refund of...

the difference through our Best Price Guarantee. However; in order to be eligible, the lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy. Therefore, we would not have been able to refund the difference in rates. Nevertheless, we made an exception to process a refund as a one-time exception.   A refund for $29.48 was issued on October 18, 2017. Your refund has been processed through our system. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time.   Thank you for giving us the opportunity to assist you and we thank you for your time.   Sincerely, [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: my card was charged and the reservation was accepted. Then on arrival they are requiring the driver to provide a valid credit or debit card to pick up the reserved vehicle that I already paid for. Why does the driver have to provide that if they are not the one paying for the exspense of the rental car? What do you consider a valid credit card? The driver has a credit card but was not able to have a hold placed on his account. Also, once you accept payment why do you require a credit check if paid with a debit card?Why when there is a reservation booked for someone do they have to present a form of payment to pick up the vehicle? If it is another company making a rental car reservation for an employee the company is paying for the vehicle not the driver. How is that any different for an individual paying for the rental car of their fiancé? I also do not agree that the response that has been sent represents any form of care and decent treatment to another person. I do not appreciate being treated like I am stupid. If a better form of communication is an option I'd appreciate a phone call from someone with Priceline that cares about their customers and any future business lost from poor treatment and care for customers.[redacted]
Sincerely,
[redacted]

I am in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
 
The
consumer selected Priceline's Express Deals service for a hotel located anywhere in the shaded area labeled [redacted], and received accommodations at the...

[redacted], located at [redacted]
 
We are sorry that the consumer is not
satisfied with the location of his/her accommodations at the [redacted]. We have confirmed that [redacted] is clearly located in the
shaded area of the mapping guidelines for the area labeled [redacted].
 
Consumers who prefer to stay in a
particular location or particular property have the option to visit our
Published Price service, and choose his/her preferred hotel and location from a
list of competitive prices across a wide range of hotels.
We are sorry that the consumer’s selected purchase is non-refundable and
non-changeable, and we are unable to assist with a refund. We appreciate the
opportunity to clarify.
Sincerely,
[redacted]
priceline.com
 
Express
Deals 2-Star hotel in the [redacted] Area
 
Your room: 2 Queen Beds - Nonsmoking Room - Free Internet, Mini
Fridge, Microwave
Amenities: Pet Friendly, Free Parking, Internet, Free Breakfast,
Swimming Pool, BEDDING
Guest Score: 7+
Check In: Sat, Jun 20, 2015
Check Out: Sun, Jun 21, 2015
Rooms: 1 room for 1 night
Room Rate: $49.00 per
room/night
Taxes & Fees: $12.32
Room Total: $61.32
Have a promo code?
Guest Info (Room 1)
Carmen
Billing Info
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
Send me email deals
continue
T axes and Fees
Amount: $12.32
Prices are in USD.
Cancel
Policy
 
This rate cannot be cancelled, changed or transferred.
Refunds are not allowed.
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITIONS PAGE
We want you to love your
hotel. So please read this important stuff.
 
All rooms will accommodate up to 2 people. Special requests (including preferences for smoking or
non-smoking rooms) should be requested through your confirmed hotel and cannot
be guaranteed by Priceline.
Reservation is guaranteed for arrival on the confirmed check-in
date only. If you do not check-in on the first day of your reservation and you
do not alert the hotel in advance, the remaining portion of your reservation
will be canceled and you will not be entitled to a refund.
The hotel that is booked may or may not be one that you have
seen during a hotel search on priceline. Any sorting or filtering options
previously used will not apply to this request.
The reservation holder must present a valid photo ID and credit
card at check-in. The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel to
the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
 
Hotel rooms purchased through priceline are not eligible for
frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
 
If your request is accepted, Priceline will immediately charge
your credit card the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your credit card will not be charged. Prices are
not guaranteed until purchase is complete.
 
I have read, accept, and agree to abide by
priceline.com's terms and conditions and privacy
policy.
Initial Here to Accept **

I have received that email as well from them but also a newer email stating they will not honor the refund.  Is there anything else I can do? 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding
your airline reservation with the [redacted] for Request Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand your concern that instead of a refund in the amount of $89.20, you received a charge. We have reviewed your issue, and
verified with our Accounting Department that a  $89.20 refund was
indeed processed, and we do not show in our system that  $89.20 was charged to the account. 
Due to the delay in processing the $89.20, refund we
have  also  issued a $100.00 refund as a gesture of [redacted].
 
Thank you for choosing to contact us. I hope you found my
email helpful.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. This responses was sent to me right after I did the complaint with your company. All they did was resend the email to us both. They claim to be able to do nothing but this was the same exact email received over a week ago. I don't find it acceptable but I'm over dealing with this company. 
Sincerely,
[redacted]

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding
your reservation
at the [redacted] for Trip Number [redacted].
 
We are writing to let you know that we received your
RevDex.com concern in our Executive Offices. We...

understand
that you wanted
to change your hotel or cancel the reservation due to
reviews online. We
apologize that you are unhappy with your upcoming hotel
accommodation.
We do evaluate each participating hotel on many different
criteria,
including cleanliness, guest satisfaction, d?cor, etc. We
are sorry to
hear that this hotel falls short of your
expectations. 
 
We have researched to find that this hotel does meet our
expectations
for the star rating selected on our website. Our
competitors also rate
this hotel as follows: 
 
[redacted]: 3.5 star (with 4.2 out of 5 Guest Rating)
[redacted]: 4 star (with 4.1 out of 5 Guest Rating)
[redacted]: 3.5 star (with 4  out of 5 Guest Rating)
[redacted]: 3.5 star (with 4.3  out of 5 Guest Rating)
 
In addition, guests who have previously stayed at this
hotel have told
us how much they enjoyed their stay by sending us
positive reviews about
the overall quality, cleanliness, location, and
amenities. This hotel
has an Overall Guest Rating of 7.9 out of 10 on The
Priceline Scorecard.
You can review the Overall Rating as well as real
traveler?s reviews for
this hotel on our website.
 
Per our Quality Experience Guarantee, your hotel has been
star-rated by
priceline according to our rigorous rating system. This
means that our
hotel staff has researched your hotel, reviewed customer
comments and
compared star ratings assigned by other rating services.
The hotel you
get will meet priceline's strict quality standards. 
 
We do feel that this hotel is properly rated through our
system and we
are not willing to offer compensation at this time.
However, if you do
find that you experience problems while at this hotel and
the front desk
is unable to assist, please contact our Customer Service
department for
further assistance.
 
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Please close this case as we provided the customer both a discount on the purchase and provided a coupon for use on a future purchase.  Thank you .

Dear [redacted],
 
Thank you for taking the time to contact us regarding your vacation package reservation at [redacted] for Trip Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concern in our Executive...

Offices.
 
We understand that you were having issues contacting our Customer Service department via phone for assistance in this reservation.
 
We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided, [redacted]. Our records indicate that your issue has already been resolved by one of our representatives. The airline portion of this package was canceled and you have booked a new airline reservation with Trip Number [redacted]. 
 
In addition, you may contact our Customer Service department at 1-800-774-2354. You will be asked to enter the following information:
 
1. Trip Number followed by the pound/number or a hashtag sign (#).
2. Phone Number Used when you booked the reservation followed by the pound/number or a hashtag sign (#).
 
Once you have provided the correct information, you will be connected to the next available Customer Service representative. Please note that all calls are assisted in the order they are received. If you need further clarification about your tickets or have any additional questions regarding your itinerary, please do not hesitate to reply to this e-mail.
 
I hope you find my reply helpful and we thank you for your time.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
Attached hereto, is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase.
Sincerely,
N. D'[redacted]
Priceline.com
 
Dear...

[redacted],Thank you for your patience while we researched your issue with the [redacted].We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etc. We are sorry to hear that your hotel fell short of this expectation during your stay.We have contacted the hotel and spoken with Rena (Property Manager).The hotel has apologized for the inconvenience you had; however, stated that they will not be able to refund or compensate as you have not reported such issues at the hotel.Our ability to offer any type of refund is entirely at the discretion of your confirmed hotel. If you have any other questions about your issue, please contact them at ###-###-#### .We apologize for any inconvenience occurred.Sincerely,Krati S.Customer Service Specialist
 
 
This checkout page for trip number [redacted]50 was submitted on 2015-09-25 21:18:42
Good news! Pricing and inventory fluctuates constantly and we can now offer you this deal at a lower price.
$53  per night
2½ Star Hotel in [redacted] Area for $53/night
This deal saves 34% or more compared to similar [redacted]
Not what you're looking for? See more Express Deals.
.
Area:
Twelve miles northwest of the heart of historic [redacted], this neighborhood encompasses a stretch of [redacted]. It is just north of the [redacted] campus of [redacted].... (Click for full Description)
Star Rating:
What hotel is this?
Guest Score:
Rated 
7.0
out of 10 (or higher)
Guaranteed Amenities:
Business Center
Check In:
Sat Sep 26, 2015
Check Out:
Sun Sep 27, 2015
Rooms:
1 Room2 Rooms3 Rooms4 Rooms5 Rooms6 Rooms7 Rooms8 Rooms9 Rooms      All rooms will accommodate up to 2 adults.
Choose Bed:
$53per night
Room Assigned At Check-in - Sleeps Two Adults
Reservation Names:
[redacted]
 
[redacted]
 
[redacted] 
© 2015 Microsoft Corporation © 2010 NAVTEQ © AND
© 2015 Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in this areaView a larger map »
We Recommend Trip Protection
Trip Protection for this hotel stay is $10! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >>
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
Yes! I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No, thanks. I prefer to travel without Trip Protection.
Summary of Charges
Price per night:
$53
Rooms:
2
Nights:
1
Room Subtotal:
$106.00
Travel Insurance
$0.00 ( DECLINED )    + Add now   Recommended!    (remove)
Taxes & Fees:
$33.24
Priceline Hotel Coupon:
-$0.00
Total Priceline Charges: All prices are in U.S. Dollar.
$139.24
Charged by Priceline today when you book.
Additional Mandatory Fee:
$6.72 * (USD ) This hotel fee is charged by property at checkout.
Total Cost:
$145.96
Apply Coupon
Have a coupon code?Apply
This coupon is invalid or has expired
Mandatory fee of 7% per room per night is collected at the hotel.
Booking Conditions
All rooms will accommodate up to 2 people. Special requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline.
Priceline will immediately charge your credit card the total room charges upon booking.
Reservation is guaranteed for date of check-in only.
Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed.
Hotel Name will be revealed upon booking.
Mandatory Fee: This hotel charges an additional 7% per room per night. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room. I agree to the Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room.

RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of 132.88 USD
was issued.
Sincerely,
[redacted]
Priceine.com