Stahl Construction Company

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation with the [redacted] - [redacted]nder
Trip Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com complaint in our...

Executive Offices. I understand your
request for a refund since you did not feel safe staying at your confirmed
hotel.
 
I have reviewed your reservation and determined that you
selected an offer to book your hotel in the [redacted] - [redacted] area. I
reviewed the location of your confirmed hotel and verified that it is within
the shaded area of the map that we presented for the [redacted] - [redacted]
area. Under normal circumstances, your reservation is non-refundable.
However, we were able to get approval from our hotel
partner to make an exception and process a full refund.
 
A refund for 53.90 USD was issued today, July 18, 2016.
Your refund will be processed through our system within one business day. If
you need to check the status of your refund after a few business days, please
contact your bank directly to inquire about their processing time.
 
I hope you have a wonderful day.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Complaint[redacted]
I am rejecting this response because:On reading this text from Priceline I can see that the cancellation policy — and the fact that you cannot get a refund — is explained at the very end. But it is not called attention to in any special way. If it is not possible to...

get a refund most other e-commerce sites put that information in bold type or call attention to it so the customer really notices it. This is a clearly established best practice in the world of online shopping. Priceline buries this information amidst all the other text on the site. I never saw it and assumed that my purchase would be refundable. I have made reservations many times via other sites like Expedia and have been able to cancel. I just assumed this would be the same. As a consumer I am appalled that Priceline operates their business in this way. I can see that as a consumer I may not have any other options for resolution to get my money back, but if the Revdex.com has any suggestions I would be very grateful. I think it is a reprehensible business practice that Priceline is happy to simply take $500 from me when of course they could refund my reservation if they wanted to.Is it possible for the Revdex.com to urge Priceline to add more prominent messaging indicating that reservations are not refundable? At least this would be helpful for future customers to not have the same experience that I'm having.Thank you so much for your help with this.
Sincerely,
[redacted]

I am in receipt of the
complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond.
 
According to Mr. [redacted], he
selected Priceline's Name Your Own Price hotel service and chose the area
labeled [redacted]; however, received hotel accommodations...

in the [redacted] area
and not the [redacted] area.
 
Once the consumer selects his/her
desired area(s), and provides all the details of the trip on our website, we
summarize the consumer’s request on the checkout/contract page. The consumer is
then asked to review his/her request and initial the box at the end of the
summary to authorize the terms and conditions of the selected purchase, and
confirm that the travel details, including the area(s) selected, are accurate.
In the event the consumer’s offer summary shows a mistake, or incorrect city
area, the consumer can go back and change it before he/she clicks "Buy
Now."
Attached hereto is a copy of Mr. [redacted]’s initialed contract page agreeing to
the non-refundable, non-changeable terms and conditions of the purchase, as
well as authorizing the city area of [redacted] for his hotel room location.
Attached hereto, please also find a copy of the Name Your Own Price website
listing the area map for the [redacted] region for selection. Please note
that #6-[redacted] is listed directly below #5-[redacted].
Upon contacting Priceline, Mr. [redacted]
was offered the option to cancel and resubmit for the correct area. With this
option, we charge a one night cancel fee at the time of cancellation, and if
the customer rebooks a new reservation we refund 50% of the cancel fee. Our
record indicates that Mr. [redacted] declined this option.
Additionally, in efforts to assist
the consumer and as a goodwill gesture, Priceline contacted the hotel partner
to inquire if they would allow an exception to the cancel policy, and they
advised that they were unable to offer a full refund and a one night cancel fee
would apply.
We are sorry that the consumer’s
selected purchase is non-refundable and non-changeable, and we are unable to
assist with a refund.
Sincerely,
[redacted]
Priceline.com LLC

Hello.  We have provided a complete and thorough response to this customer's concerns.  As a result, there are no further options we can offer above what has previously been communicated.  Thanks.

Complaint: [redacted]
I am rejecting this response because: Priceline continues to fail to address the material point. The [redacted] Place is described on Priceline's website as being “downtown.” I relied on that description in selecting my search criteria because I specifically did not want the [redacted] Place to be within my search. Hence, none of the areas that I selected for search include “downtown.” Priceline's terminology is misleading – apparently deliberately so because: (1) Priceline uses one location description in the hotel description and then changes the definition in the search criteria. This change in definition would only come to the attention of the consumer if the consumer were to assume that Priceline’s location description was false; (2) Priceline refuses to correct the issues with its website despite an obvious track record of customer complaints regarding misleading location descriptions and the relative ease of correcting the description (compared to the effort of responding to numerous customer complaints); and (3) Pricline persists in refusing to address the actual issue, which is indefensible.Priceline appears to be taking the position that it can include misleading descriptions on its website and then blame the customer for relying on the description. There is nothing in the "agreement" that Priceline has attached that preserves a non-existent right to mislabel locations, nor is there any waiver of the right to rely on Priceline's plain-English description of the property. Moreover, Priceline refuses to put me in contact with an employee who is capable of understanding the issue, instead directing all inquiries to [redacted] in Executive Offices who simply parrots the same response without ever giving any indication that she actually understands the basis for the dispute. These are typical bait-and-switch tactics followed by a refusal to engage on the actual issue. I have requested to be put in contact with Priceline's legal department. Priceline has not responded. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I looked up this flight again through priceline 1 week later, and it still showed the same flight and same price were available. I didn't try to book it though, I have since purchased my flight through a different, honest service. I'm no longer interested in the flight through priceline, and will never do business with them again.  
Sincerely,
[redacted]

We have received the
consumer’s additional comments. The consumer contacted one of our Chat Customer Care
agents advising that a lower
rate of $90.91 was located and requested a refund based
on our price guarantee. However, the agent was unable to complete the Best Price
Guarantee due to scheduled pick up time being 12:05 AM instead 12:00 AM. The
agent was later able to find an itinerary that matched on priceline.com with a
rate of $97.94, which was still lower than the $114.24 purchase. The agent
advised that Priceline would refund 100% of the difference to match that rate.
The difference between rates is $16.30. However, Priceline refund 200% of the
difference and provided the consumer with a refund of $32.60, which was
processed back to the consumer’s account on February 11, 2016. Therefore, the total
amount for the reservation is now only $81.64, which is lower than the $90.91
rate the consumer found on [redacted]. We are sorry that we are unable to assist the consumer with
a refund any further in this situation.
Sincerely, N. D’A[redacted] - Executive Offices

According to the consumer, the terms and conditions of the selected purchase
were not disclosed prior to purchase, and therefore the consumer requests a
refund.
 
Attached
hereto, is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the...

selected purchase, including the following IMPORTANT
INFORMARION.
·       
Only the driver will be able to pick up
the rental car at the counter and must present a valid driver's license in
his/her name. An additional driver can be added at the counter for a fee
payable directly to the rental car company.
 
·       
Your reservation does not include
vehicle liability, collision or personal accident coverage for your rental car.
You should determine if you have insurance coverage prior to pick-up.
Thank you for the opportunity to
clarify.
Sincerely,
[redacted]
priceine.com
 
 
This checkout page for trip number [redacted] was submitted on
2015-05-21 19:10:04









 






















·       


4
·       


2

·       


AUTO
·       


AC
Unlimited Mileage
Compact Car with Unlimited Mileage




Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Thursday, May 21, 2015, 07:00 PM
Drop-off Date & Time: Tuesday, May 26, 2015, 05:00 AM
Driver Info: [redacted], Age: 25 and over
Rental Car Company:


Total Charges 5 Days at: $32 /day



Total:$252.85
Summary of Charges
Your Price Per Day:  $32
(per day)
Total Rental Days:5
Subtotal:$160
Taxes and Fees: (details)$92.85
Total Charges: $252.85
Best Price Guaranteed
Prices are in US dollars.


Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Important Information
 
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your
request is successful, Priceline will immediately lock in your reservation
and charge your form of payment. If your reservation is not successfully
booked, you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your reservation
does not include vehicle liability, collision or personal accident coverage
for your rental car. You should determine if you have insurance coverage
prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the driver
will be able to pick up the rental car at the counter and must present a
valid driver's license in his/her name. An additional driver can be added at
the counter for a fee payable directly to the rental car company.
·       
Prices
are not guaranteed until booking is completed.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

Initial Here: **
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

From: [redacted] [mailto[redacted]] Sent: Monday, August 14, 2017 5:58 PM To: [redacted] Subject: [redacted]
* Hello [redacted] We resolved this with the help of Alaska Airlines to stop the cancellation of the flights.  The options on the complaint, would have been more viable several weeks back.  So based on the all other attempt to resolve we resolved a planned around these fights.  However the choice to cancel the fights the day before with no response to them being cancelled officially until it was less than 24 hours before the scheduled flights was insulting.  And we were pleased with [redacted]s helping resolve this.  And Im still not please with Priceline.com for choosing to do this the last minute.  But to repeat this complaint at the moment has been resolved as we did not take the refund and kept the tickets.  Thank you for your response.

Complaint: [redacted]
I am rejecting this response because:1. Priceline lied about the hotel room availability: it was communicated to me, Priceline, checked the hotel directly and was unable to find available room/rooms, but when I checked myself, I confirmed their lie, also sent Priceline a screenshot as a proof. 2. Priceline initially reserved my "2 bedrooms requested" as one king (confirmed by the hotel on August 21st). This shows failure in their operation management. It was too late to solve the issue with Priceline's desired option (the cheapest). So they decided to let me choose between a convenient option to them, or deal with it. 3. It was communicated with Priceline that an option was available (reserve another room), they simply rejected with no reason. There should be some type of consequences to such lack of honesty and poor costumer service. They should pay for ruining my vacation. I am requesting some sort of refund as a compensation. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:When I joined in the contract with Priceline I specifically requested 3 flight tickets and a rental car; that is what I initialed and agreed to. During the process I didn't know that Priceline was going to try and scam me by raising the price and excluding the rental car. Priceline should have made it perfectly clear there was no rental car included instead of the tiny print. I see the fine print now, however I didn't know that I needed to have a lawyer present to buy airline tickets and a rental car. It's still shady and sneaky, and the reason that I will not be doing business with Priceline unless they resolve this honorably. 
Sincerely,
[redacted]

Hello. Please see our response below.   [redacted] Thank you for taking the time to contact us regarding your reservation at the Super [redacted] Airport for Trip Number [redacted] We are writing to let you know that we received your Revdex.com...

concern in our Executive Offices. We understand that you are requesting to cancel and receive a refund of your reservation. Prior booking, we indicated that for the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount. We apologize; however, your reservation cannot be changed, cancelled or refunded. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, [redacted]Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] Center for Trip Number
[redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand that you have issues on this hotel
reservation.
 
Prices are constantly changing depending on availability
and travel date. Our records show that the rate you purchased is
non-changeable, non-cancelable and non-refundable. All rooms will accommodate
up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other
special needs (including preferences for smoking or non-smoking rooms) should
be requested through your confirmed hotel and cannot be guaranteed. Any sorting
or filtering options previously used will not apply to this Name Your Own Price
request. This information was presented to you prior to purchase when you were
asked to review your reservation, including the number of rooms and the terms
associated with cancellations or changes. When you purchased your reservation,
you agreed to those terms. Therefore, we are unable to honor the rate that you
paid on this reservation for the additional room that you would like to book,
change, cancel or process a refund for this reservation.
 
For your reference, a copy of the contract page has been
sent in a separate e-mail. The contract page disclosed the terms and conditions
of your reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding
your reservation
at the [redacted] for Trip Number [redacted].
 
We are writing to let you know that we received your
RevDex.com concern in our Executive Offices. We...

understand
that you wanted
to change your hotel or cancel the reservation due to
reviews online. We
apologize that you are unhappy with your upcoming hotel
accommodation.
We do evaluate each participating hotel on many different
criteria,
including cleanliness, guest satisfaction, d?cor, etc. We
are sorry to
hear that this hotel falls short of your
expectations. 
 
We have researched to find that this hotel does meet our
expectations
for the star rating selected on our website. Our
competitors also rate
this hotel as follows: 
 
[redacted]: 3.5 star (with 4.2 out of 5 Guest Rating)
[redacted]: 4 star (with 4.1 out of 5 Guest Rating)
[redacted]: 3.5 star (with 4  out of 5 Guest Rating)
[redacted]: 3.5 star (with 4.3  out of 5 Guest Rating)
 
In addition, guests who have previously stayed at this
hotel have told
us how much they enjoyed their stay by sending us
positive reviews about
the overall quality, cleanliness, location, and
amenities. This hotel
has an Overall Guest Rating of 7.9 out of 10 on The
Priceline Scorecard.
You can review the Overall Rating as well as real
traveler?s reviews for
this hotel on our website.
 
Per our Quality Experience Guarantee, your hotel has been
star-rated by
priceline according to our rigorous rating system. This
means that our
hotel staff has researched your hotel, reviewed customer
comments and
compared star ratings assigned by other rating services.
The hotel you
get will meet priceline's strict quality standards. 
 
We do feel that this hotel is properly rated through our
system and we
are not willing to offer compensation at this time.
However, if you do
find that you experience problems while at this hotel and
the front desk
is unable to assist, please contact our Customer Service
department for
further assistance.
 
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Ms. [redacted],
 
We are contacting you today regarding your airline
reservation for Trip Number [redacted]86.
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
have some concerns about...

the fees charged for cancelling the ticket. We do
apologize for any length of time you may have spent on the phone waiting for an
agent to take your call. We reviewed the notes and the record associated with
the case. We are sorry but our agent did not advise that we will waive the $200
cancel fee. You agreed to cancel the reservation minus the $200 cancel fee and
the non-refundable $7.45 processing fee per ticket.
 
The reservation you purchased is restricted. It cannot be
changed, cancelled or refunded. However, due to this extenuating circumstance,
an exception was made to cancel the reservation with a fee. We charge this fee
because we are breaking the contract with our travel partners.
 
We apologize for the inconvenience and thank you for your
time.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:I NEVER 'NAMED MY OWN PRICE!"  I do not deny that I entered all of that other information, what I am disputing is that when I touched the Name Your Own Price Tab on my [redacted], I searched every page for the field to "Name My Own Price."  I was only pressing "Next" to continue filling out requested information.  It must have auto-filled a price of the last hotel that I looked at prior to starting the "Name Your Own Price" process.  I am extremely frustrated with Priceline and their policies as I called them within seconds of the error and they refused to help me.  I will never use their service or the services of [redacted] which they recently purchased.  If they did this to a poorer person, this kind of charge on someone's card could max their card and keep them from buying necessities for their family.  That's why I am fighting and plan to take this up in small claims court.
Sincerely,
[redacted]

RevDex.com, Inc.
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. Priceline
is sorry that the consumer is not satisfied with the flight times/itinerary
received, and requests a change or refund.
At...

priceline.com
you have options!
You can select a
specific itinerary and flight time. Just select the flights that meet your
needs after entering your desired airports and travel dates.  Or, you can allow us to assign an itinerary
for you. Enter your desired airports and travel dates, agree on a few
parameters, including departure time and your exact flights and times will be
shown to you once your purchase is complete.
In this case, the consumer selected Priceline’s Name Your
Own Price® service for greater savings, and agreed to allow us to
assign an itinerary departing anytime between 6am and 10pm
for this trip.
Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.
According to the consumer, she/he also believed that trip
protection would apply for dissatisfaction with his flight times/itinerary.
 
Attached hereto is a copy of the consumer’s initialed
contract page agreeing to the non-refundable terms and conditions of the
selected purchase. The contract page for each request indicates that the consumer
did not select or agree to purchase trip protection.
 
Priceline tells consumer that trip protection does not
protect you in the event of unforeseen business or personal obligations,
changes in your travel plans after your offer is accepted or dissatisfaction
with your itinerary.
 
100% Trip Cancellation and Trip
Interruption Protection reimburses
for cancellations due to unforeseen illness of traveler, family members and
traveling companions, death in the family, job loss, natural disaster at
departure or destination city or other specified events.
 
View Description of Coverage
BerkelyCare Trip Protection
Description of Coverage can be found on the
FAQ section of the priceline.com website as well as the consumer’s contract
page.







We appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 This contract for request number [redacted] was originally initialled on Sun Apr 19
18:43:48 EDT 2015


















We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
 
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.




We Found a Great Deal
for You







$781

If you can raise your offer price we can get you
tickets for $781 per ticket including taxes and fees.

 






























Departing Flight Information - Monday, April 20, 2015





From:
[redacted]
[redacted]

To:
[redacted]
[redacted]

0-1 Connections
Depart between
6am-10pm
Jet Aircraft

Returning Flight Information - Wednesday, April 29, 2015





From:
Seattle-Tacoma Intl Airport (SEA)
Seattle, WA

To:
Wichita Mid-Continent Airport (ICT)
Wichita, KS

0-1 Connections
Depart between
6am-10pm
Jet Aircraft

 









[redacted]
[redacted]  

Summary of Charges































Airline Ticket Offer
Price:

$721.60 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$60.05 per ticket

Airline Ticket Trip Protection:

$0.00 Declined+ Add now Recommended!

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$781.65

Total Trip Cost:
(All prices are in US dollars)

$781.65

Baggage fees
are not included in your trip cost.

Important
Information


























•

Your airline tickets are
non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in. Photo ID must match the passenger
name provided.



Once you click "Buy My Tickets Now" below, we'll
immediately purchase your tickets using the payment information you provided to
us. In most cases, your complete flight itinerary will be ready for you in
seconds. Remember, these tickets cannot be cancelled, transferred or changed.





Initial Here:






**


I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

Please note: If you are ready to purchase, please select
"Buy My Tickets Now". Due to constantly changing airline inventory,
ticket availability is not guaranteed. You will be charged only upon a
successful booking.
 
This contract for request number [redacted] was originally initialled on Sun Apr 19
18:41:24 EDT 2015
Your Trip Summary

We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person..
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.







Airfare Details

 





















Depart:
Mon, April 20, 2015

Return:
Wed, April 29, 2015

Departing Airport:
[redacted]
[redacted]

Arrival Airport:
[redacted]
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 2 connections
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Ticket

Passengers:
[redacted]

Aircraft:
Jet aircraft

Summary of Charges































Airline Ticket Offer
Price:

$600.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$51.55 per ticket

Airline Ticket Trip
Protection:

$0.00 Declined+ Add now Recommended!

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$651.55

Total Trip Cost:
(All prices are in US dollars)

$651.55

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline tickets are
non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 















Initial Here:







**



I have read, accept and agree
to abide by Priceline.com's terms and conditions and privacy policy.

The consumer states:
 
“I was told at the ticket counter that
I could not board the flight because I did not have a return flight itinerary,
I ended up missing my flight on [redacted] airlines because Priceline did not
stating anywhere it on there website nor does any pop up...

window states that I
have to purchase around trip ticket on there website.”
 
 
Attached hereto is
a copy of the consumer’s initialed contract page authorizing the terms and
conditions of the purchase, including the following Important Information:
 
Important Information


















•

Ticket is non-refundable and
changes are not permitted. Please read the important fare rules and restrictions.

•

Fares are not guaranteed until
purchased.

•

You
will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to
check-in. If you are traveling outside the U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination
and/or in connecting countries.



 
International Travel
All International travelers will need a valid passport, and may
also need to show additional documentation at the destination and/or in
connecting countries. In addition, all travelers must have the proper documents
for entry/re-entry into a country (i.e. correct [redacted], valid passport,
onward/return ticket). For international one-way
travel, proof of return travel or onward travel may be required and
children travelling without both parents may also require additional
documentation. If you are unsure of the travel requirements for your
destination, please contact the embassy or consulate of all countries you are
traveling to and connecting through.
 







I appreciate the opportunity to clarify this
matter.
Sincerely,
[redacted]
Priceline.com
 
 
 
 
 
This contract for request number [redacted] was originally initialled on Mon Mar 9
16:31:31 EDT 2015




Your Trip Summary
























We Recommend Trip Protection
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$34.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.




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Flight Information - Sunday, March 29, 2015 (Arrives Monday,
March 30)




Flight 113
14h 45m, 7290 mi

From[redacted]
[redacted]
Departs: 11:00 AM

To[redacted]
[redacted]
Arrives: 4:45 PM (next day)

AircraftAirbus A340-300 (Jet)
Economy/Coach Class

Passenger
Names and Flight Preferences
Please enter passenger name(s) exactly as they appear on a
driver's license or other official photo ID.Passengers under the age of 15 must be accompanied by an
adult. Note: Meal and seat preferences are not guaranteed.
If you already have a priceline profile and
would like to acess your stored flight preferences, click here to sign in.
Adult Passenger 1:Under 18?

1.      First Name:



[redacted]

2.      Middle Name:



3.      Last Name:



[redacted]

4.      Suffix:



--


5.     
1.      Frequent Flyer Number:[redacted] Miles



2.      Meal Preference:



- No Preference -

3.      Seat Preference:



Window Seat

4.     
Please provide your TSA Secure Flight
information now. Learn more.
1.      Date of Birth:[redacted]
2.      Gender:Male
Infants:
Number of unticketed passengers under age 2: 0

We Recommend Trip Protection
Life is uncertain...plan
for the unexpected.
Get the following protection up to the limits listed below and much more.
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel
Accident Protection
24/7 Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services.
Please select a Trip
Protection preference


Yes! I'd like to purchase Trip Protection for
$34.00 per person.View terms & conditions


No, thanks. I prefer to decline Trip
Protection.
Summary of Charges




























Airline Ticket Cost:

$336.00 per ticket





Airline Ticket Taxes & Fees:

$247.80 per ticket

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$583.80

Total Trip Cost:
(All prices are in US dollars)

$583.80

Baggage fees
are not included in your trip cost.

Important Information


















•

Ticket is non-refundable and
changes are not permitted. Please read the important fare rules and restrictions.

•

Fares are not guaranteed until
purchased.

•

You will be
issued electronic tickets. Remember to bring a valid government-issued photo ID with you to
check-in. If you are traveling outside the U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination
and/or in connecting countries.



 



[redacted]
** 



I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.


 



Airport Check-in and Security
If you have Electronic tickets
(E-tickets), your check-in options may include online check-in on your
airline's website, self-service kiosks at the ticket counter, or going to the
ticket counter. Check with your confirmed airline to determine which options
are available. If you have paper tickets you will need to present them at the
airline ticket counter to receive your boarding pass.
Plan to arrive at the airport a
minimum of 90 minutes in advance of departure for domestic flights and at
least 2 hours in advance of departure for international flights. Please check
on your confirmed airline's website to see if different times are
recommended.





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What identification will
I need at check-in?
The documentation you'll need will
vary depending upon your citizenship and your destination.
International Travel
All International
travelers will need a valid passport, and may also need to show additional
documentation at the destination and/or in connecting countries. In addition,
all travelers must have the proper documents for entry/re-entry into a country
(i.e. correct [redacted], valid passport, onward/return ticket). For international
one-way travel, proof of return travel or onward travel may be required and
children travelling without both parents may also require additional
documentation. If you are unsure of the travel requirements for your
destination, please contact the embassy or consulate of all countries you are
traveling to and connecting through.



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Top of Form
Bottom of Form

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]
[redacted]

Hi.  We have responded to this customer.  See below: Dear [redacted],I am writing you today regarding your hotel reservation at the [redacted] under Trip Number [redacted]I am writing to let you know that we have received your Revdex.com complaint in our...

Executive Offices. Iunderstand your request for a full refund since you opted not to stay at the property because of their policy of notallowing guests to have visitors after 10:00 PM.I checked our records and confirmed that you booked through our service that does not reveal the specific hotel untilafter purchase. Hotels have varying policies regarding guests having visitors, and because the hotel is not known prior topurchase, we are unable to disclose information about specific hotel policies during the booking process. As a consumer,it is up to you to decide if you want to proceed with the booking with the possibility that you might receive a hotel withlimited visiting hours.We have contacted the [redacted] to research your concern; however, the General Manager advised that they didnot confirm any refunds for your reservation. Please note that you booked a prepaid non-refundable rate, and since thehotel has collected full payment for your booking, we regret to advise that we are unable to grant your request for a fullrefund.We further reviewed your concern and priceline has made a decision to cover half of the cost of your booking byrefunding 50% of our charge as goodwill gesture. The refund, amounting to $30.48, will post to your form of paymentafter a few business days, depending on your bank's processing time.We are sorry we did not provide you the answers you were looking for and we thank you for your time.Sincerely,