Stahl Construction Company

[redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. We apologize for the difficulty...

you encountered. We understand you intended to book a hotel in [redacted] instead of [redacted]. We reviewed your reservation and confirmed all the hotels details/information was presented prior to purchase including the hotels address. We reviewed your information further and verified your reservation was a no show. In normal circumstances, your reservation is non-refundable. As a one-time exception to the cancel policy, a full refund of 101.19 USD was issued on February 28, 2017. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Thank you for the opportunity to assist you and we hope you find this information helpful. Sincerely, [redacted] Executive Offices

Our record indicates that a full refund of $319.70 was issued.

Hi. We have called the customer to provide an update on 10/26/16.  We mailed the check to the customer but we have learned we had the wrong mailing address.  We are in the process of correcting the mailing address and will be resending the check in the amount of 203.38USD  to the...

customer.

Hi. Because this customer initiated a credit card chargeback, we are unable to assist the customer until the chargeback process has closed.  Thanks.

De[redacted],   Thank you for taking the time to contact us regarding your rental car reservation with [redacted]t a Car under Trip Number [redacted]   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. Please accept our...

apology for the frustrations that you have encountered with our customer service. This is certainly not indicative of the kind of customer service that we strive to provide. It is our goal to provide quality service and we regret any incidents that created the perception that we have not provided you with adequate service.   These actions are not consistent with priceline's service standards. Exceptions to our normally acceptable service levels do occur. However, regardless of the reasons, we realize that it negatively affects our image as a service company.   Again, thank you for reaching out and sharing your feedback. While I am unable to have someone outside of our customer service group to contact you, I can assure you that I will pass what you have stated onto our management team.   I hope you have a wonderful day, and please feel free to reply to this email if you have any questions.   Sincerely,   [redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: Priceline continues to fail to address the material point. The [redacted] Place is described on Priceline's website as being “downtown.” I relied on that description in selecting my search criteria because I specifically did not want the [redacted] Place to be within my search. Hence, none of the areas that I selected for search include “downtown.” Priceline's terminology is misleading – apparently deliberately so because: (1) Priceline uses one location description in the hotel description and then changes the definition in the search criteria. This change in definition would only come to the attention of the consumer if the consumer were to assume that Priceline’s location description was false; (2) Priceline refuses to correct the issues with its website despite an obvious track record of customer complaints regarding misleading location descriptions and the relative ease of correcting the description (compared to the effort of responding to numerous customer complaints); and (3) Pricline persists in refusing to address the actual issue, which is indefensible.Priceline appears to be taking the position that it can include misleading descriptions on its website and then blame the customer for relying on the description. There is nothing in the "agreement" that Priceline has attached that preserves a non-existent right to mislabel locations, nor is there any waiver of the right to rely on Priceline's plain-English description of the property. Moreover, Priceline refuses to put me in contact with an employee who is capable of understanding the issue, instead directing all inquiries to [redacted] in Executive Offices who simply parrots the same response without ever giving any indication that she actually understands the basis for the dispute. These are typical bait-and-switch tactics followed by a refusal to engage on the actual issue. I have requested to be put in contact with Priceline's legal department. Priceline has not responded. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Priceline.com advertises that it does not charge fees; however, the total charged for my flight was $10 more than doing it directly through the airline. Furthermore, when I tested Priceline.com site again by attempting to book another flight, there was the $10 again.  The total from Priceline.com for this "test" was again $10 higher than the airline's for the same flight.  I am convinced that Priceline.com is charging "hidden" fees.  My request was not only the refund, but that Priceline.com stops the practice or publishes it so that clients know about it. 
Sincerely,
[redacted]

RevDex.com, Inc.
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. Priceline
is sorry that the consumer is not satisfied with the flight times/itinerary
received, and requests a change or refund.
At...

priceline.com
you have options!
You can select a
specific itinerary and flight time. Just select the flights that meet your
needs after entering your desired airports and travel dates.  Or, you can allow us to assign an itinerary
for you. Enter your desired airports and travel dates, agree on a few
parameters, including departure time and your exact flights and times will be
shown to you once your purchase is complete.
In this case, the consumer selected Priceline’s Name Your
Own Price® service for greater savings, and agreed to allow us to
assign an itinerary departing anytime between 6am and 10pm
for this trip.
Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.
According to the consumer, she/he also believed that trip
protection would apply for dissatisfaction with his flight times/itinerary.
 
Attached hereto is a copy of the consumer’s initialed
contract page agreeing to the non-refundable terms and conditions of the
selected purchase. The contract page for each request indicates that the consumer
did not select or agree to purchase trip protection.
 
Priceline tells consumer that trip protection does not
protect you in the event of unforeseen business or personal obligations,
changes in your travel plans after your offer is accepted or dissatisfaction
with your itinerary.
 
100% Trip Cancellation and Trip
Interruption Protection reimburses
for cancellations due to unforeseen illness of traveler, family members and
traveling companions, death in the family, job loss, natural disaster at
departure or destination city or other specified events.
 
View Description of Coverage
BerkelyCare Trip Protection
Description of Coverage can be found on the
FAQ section of the priceline.com website as well as the consumer’s contract
page.







We appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 This contract for request number [redacted] was originally initialled on Sun Apr 19
18:43:48 EDT 2015


















We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
 
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.




We Found a Great Deal
for You







$781

If you can raise your offer price we can get you
tickets for $781 per ticket including taxes and fees.

 






























Departing Flight Information - Monday, April 20, 2015





From:
[redacted]
[redacted]

To:
[redacted]
[redacted]

0-1 Connections
Depart between
6am-10pm
Jet Aircraft

Returning Flight Information - Wednesday, April 29, 2015





From:
Seattle-Tacoma Intl Airport (SEA)
Seattle, WA

To:
Wichita Mid-Continent Airport (ICT)
Wichita, KS

0-1 Connections
Depart between
6am-10pm
Jet Aircraft

 









[redacted]
[redacted]  

Summary of Charges































Airline Ticket Offer
Price:

$721.60 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$60.05 per ticket

Airline Ticket Trip Protection:

$0.00 Declined+ Add now Recommended!

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$781.65

Total Trip Cost:
(All prices are in US dollars)

$781.65

Baggage fees
are not included in your trip cost.

Important
Information


























•

Your airline tickets are
non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in. Photo ID must match the passenger
name provided.



Once you click "Buy My Tickets Now" below, we'll
immediately purchase your tickets using the payment information you provided to
us. In most cases, your complete flight itinerary will be ready for you in
seconds. Remember, these tickets cannot be cancelled, transferred or changed.





Initial Here:






**


I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

Please note: If you are ready to purchase, please select
"Buy My Tickets Now". Due to constantly changing airline inventory,
ticket availability is not guaranteed. You will be charged only upon a
successful booking.
 
This contract for request number [redacted] was originally initialled on Sun Apr 19
18:41:24 EDT 2015
Your Trip Summary

We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person..
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.







Airfare Details

 





















Depart:
Mon, April 20, 2015

Return:
Wed, April 29, 2015

Departing Airport:
[redacted]
[redacted]

Arrival Airport:
[redacted]
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 2 connections
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Ticket

Passengers:
[redacted]

Aircraft:
Jet aircraft

Summary of Charges































Airline Ticket Offer
Price:

$600.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$51.55 per ticket

Airline Ticket Trip
Protection:

$0.00 Declined+ Add now Recommended!

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$651.55

Total Trip Cost:
(All prices are in US dollars)

$651.55

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline tickets are
non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 















Initial Here:







**



I have read, accept and agree
to abide by Priceline.com's terms and conditions and privacy policy.

We are contacting you today regarding your [redacted] reservation for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   There are processing fees included and you have agreed to the...

rates at the time of booking. However, we appreciate your business and as a courtesy we will provide a goodwill refund of $20.64.   A refund of 20.64 USD was processed today, July 27, 2017. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, it may take 7-10 business days.   Thank you for taking the time to notify us of this situation. We look forward to serving you again soon.   Sincerely,   [redacted] Executive Offices

Dear Mr. [redacted],
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices regarding your airline
reservation for Trip Number [redacted].  
 
We understand that you have some concerns regarding...

your
request to change your flight itinerary.  We further reviewed your claim, including
telephone contact records with Priceline, and verified that the first contact with
Priceline concerning this purchase was on May 24, 2015 at 12:40 PM EST, when the
Priceline representative  correctly
advised of the exchange option available in accordance with the fare rules of
your selected flight itinerary. We have confirmed that no error occurred and  we are unable to provide the requested
compensation.
 
We thank you for giving us the opportunity to review this
matter. 
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:When I joined in the contract with Priceline I specifically requested 3 flight tickets and a rental car; that is what I initialed and agreed to. During the process I didn't know that Priceline was going to try and scam me by raising the price and excluding the rental car. Priceline should have made it perfectly clear there was no rental car included instead of the tiny print. I see the fine print now, however I didn't know that I needed to have a lawyer present to buy airline tickets and a rental car. It's still shady and sneaky, and the reason that I will not be doing business with Priceline unless they resolve this honorably. 
Sincerely,
[redacted]

Dear Mr. [redacted],
We wanted to take this time to contact you in regards to your hotel reservation at the [redacted] Hotel & Suites [redacted] Area booked under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concern in...

our Executive Offices. We are sorry to hear that you were unhappy with the hotel during your stay.
Our partner hotels are always trying to improve their facilities for your comfort. In some cases, hotels stay open during minor renovations.
We have contacted the hotel many times regarding the issue and they have informed us that they renovations were not considered major and did not fully affect customers. They also advised that no issues were brought to their attention during your stay and are unwilling to issue any refund.
We have also confirmed with their [redacted] that they offered you 15000 rewards point as a form of compensation. We again apologize if you were unhappy with the hotel during your stay; however, no additional compensation is able to be provided.
Also, we have researched to find that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:
[redacted].com = 3.5 star
[redacted].com = 3.5 star
Thank you for your patience while I resolved your issue, and I hope you have a wonderful trip.
Sincerely,
Bryan B[redacted]
Executive Offices

Complain[redacted]
I am rejecting this response because: this error was not on my part as stated on the response from priceline. I will repeat myself that when I booked this It was not for the hotel priceline confirmed me for. Do not put the blame on the customer when it is very clear on my screen shots that priceline's website fradulently booked me for the wrong hotel. 
Sincerely,
[redacted]

Our record indicates that a refund in the amount of $386.90 was issued  back to the same
card that was used to place the request.

I have received the consumer’s additional comments. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.  
 
Sincerely,
N. D[redacted]
priceline.com

I
have received the consumer’s additional comments.  As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing that can be added to what has
already been stated in our previous correspondence.
Fleets
vary by rental Car Company and location. Requests for a specific make and model
can only be made at the rental counter. Luxury cars provided by our partners typically
have room for 5 people and 4 bags. However, the make and model examples shown
on our website are only examples of the car type. [redacted] [redacted] advised that
the consumer was provided with a [redacted], which is a luxury type vehicle. I
am sorry that we are unable to assist the consumer any further in this
situation
Sincerely,
[redacted]
priceline.com
 
This checkout page for trip number [redacted] was
submitted on 2015-05-13 11:16:11






[redacted]
























Guest Rating: 7.4 / 10
[redacted]
[redacted]
Distances are calculated in a straight line from point to
point25.4 miles from [redacted]
Check-In: Fri, May 15, 2015
Check-Out: Sun, May 17, 2015
Nights: 2 Nights
Rooms: 1 Room
Persons: 2 Adults
Room 1: luis a. [redacted]
Room Type: Best Package Rate
· 
Freebies: Free internet in room and free parking

Flight
Details
We've Selected a Discount Flight
for this Package. Your exact flight times and airline will be shown to you
after your purchase is complete.
Please note that your itinerary arrives into/leaves from
[redacted]
Please review your itinerary carefully.



































Departing Flight Information -
Friday, May 15, 2015






details

Departs:
[redacted] [redacted] [redacted]
[redacted]
Departs any time between 1pm - 5pm

Arrives:
[redacted]
[redacted]

Airline:
Priceline Partner Airline
- Jet Aircraft
non-stop

Returning Flight Information -
Sunday, May 17, 2015






details

Departs:
[redacted]
[redacted]
[redacted] [redacted]

Arrives:
[redacted] [redacted] [redacted]
[redacted]

Airline:
Priceline Partner Airline
- Jet Aircraft
non-stop

Passenger and Ticket Information

Passenger 1:

[redacted]

Passenger 2:
[redacted]

Ticket Type:

Electronic Tickets will be
issued for this flight

Rental
Car Details



Luxury Car
[redacted] or
similar
(make/model not guaranteed)
5


and 4


Unlimited
Mileage, Automatic, Air Conditioning


















Driver:

[redacted]

Location:

[redacted] [redacted]

Pick-Up:

Fri, May 15, 2015

Drop-Off:

Sun, May 17, 2015

Summary
of Charges






















Room 1:
[redacted]

Nights:

2

Priceline charges for 2 people:

$724.30 ($362.15/pp) Charged by
Priceline today when you book.

Resort Fee:

$30.00 This fee is charged by
the property when you checkout of your hotel.

Total Cost:
Prices are in US Dollars

$754.30


Important
Information

Your hotel reservation is
guaranteed for arrival on the confirmed check-in date.
The room type you've selected
will comfortably sleep up to 2 people.
Hotel Freebies:

·   Free internet in room and free parking

Mandatory Fee: This hotel charges an
additional $15 per room per night. This fee will be charged to you
directly by the hotel. Mandatory fees are not optional and typically
cover items such as resort fees, energy charges or safe fees. The amount
of the charge is subject to change.
The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for the mandatory fee listed above as well as any
additional hotel incidental charges such as parking, phone calls or
minibar charges which are not included in the room rate.
Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Your tickets will be
round-trip, coach-class tickets issued on one of priceline's package
airlines. Your trip will start between the departure times noted in the
itinerary above, and flights will be scheduled to arrive at your final
destination no later than midnight local time.
You will be issued electronic
tickets for this trip. Remember to bring a valid government issued photo
ID with you to check-in. If you are traveling outside the US you'll
almost always need a passport.
You must fly on the flights
assigned to you. Upgrades and standbys are not available. If you do not
take your outbound flight, the airlines will automatically cancel the
remainder of your reservation. If any part of the ticket is unused it has
no value after ticketed departure time.
This vacation package cannot
be changed,
cancelled, transferred or refunded due to our travel
partners' policies.
Only [redacted] will be
able to pick-up the rental car at the counter. luis A. [redacted] will be
required to present a valid driver's license and a valid credit card or
debit/check card in their name with a minimum of $200 available credit
as a security deposit on the vehicle.
Your package does not include
vehicle liability, collision or personal accident coverage for your
rental car. You should determine if you have insurance coverage prior to
pick-up. Additional insurance can be purchased at the rental counter.












[redacted]

  I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy.

We are contacting you today regarding your reservation with [redacted] Rent a Car booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you had issues with the car that you received...

for your reservation.   When you placed your request we provided definitions of car type, and provided examples of the kinds of cars which were included within each class. We cannot guarantee that they will be able to accommodate your request because it is based upon the rental car company's availability at the time of pick-up. We also stated that we did not guarantee a specific make and model or special requests like non- smoking vehicles. The only way to receive a specific make and model is to purchase the rental car directly with the rental company. This information was provided on your contract page prior to booking. I apologize; however, we are unable to process a refund for your reservation.   We apologize for the inconvenience and thank you for your time.   Sincerely,   [redacted] Executive Offices

We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. Consumers who successfully cancel a
reservation online receive confirmation for the cancelation. We are sorry that we are unable to assist the consumer any further
in this matter.
 
Sincerely,
[redacted]
priceline.com

Hello.  Please see the response below that we have sent to our customer. Thanks. [redacted]
*We wanted to take this time to contact you regarding your [redacted] Airlines ticket booked under Trip Number [redacted] We are writing to let you know that we have received...

your Revdex.com concern  in our Executive Offices. As we understand, you are requesting compensation as you were not permitted to stay overnight in your connecting cities.  We are sorry to hear about the issues you had during your travels. The issue has been reviewed and we are unable to provide a refund or compensation as requested. When booking airline tickets on the contact page it states, You will be issued electronic tickets. All travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries."  Also in the FAQ section on Priceline.com it does state:  Identification and Documentation Requirements Identification and documentation requirements are determined by your citizenship and by the countries you will be traveling to, through or from. Travelers who are unable to provide required documentation may be denied boarding without compensation, detained, and/or deported at their own cost. If you are unsure of your travel requirements, please contact the embassy or consulate of the countries you are traveling from, through and to. Additional Documents: In addition to a passport, the countries you are traveling to or transiting through may also require additional documentation such as entry, exit or transit visas, return or onward ticket, financial guarantees or even notarized documents. As this information is available on priceline.com prior to booking international travel, no refunds or compensation will be provided. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, [redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Again,  I selected area 3 "downtown [redacted], City Center" and never saw a map. Obviously your website was deceptive because I would not have knowingly booked a hotel in a State I wasn't going to be in, I couldn't use the hotel and asked for a credit toward a hotel in the right area. I had to book a separate hotel. Somehow the [redacted] area got added but it was not because I requested it and I would not have placed the bid if I knew I might get a hotel in the WRONG STATE. Priceline makes what 10%? so for about $15 you are sacrificing not only my future business but that of my business, family, friends and anyone else who will listen? Doesn't seem like a very good business model. Your website added an area I did not and would not have requested, without my knowledge and automatically booked a room in a different state.  
Sincerely,
[redacted]