Stahl Construction Company

Dear Mr. [redacted],   Thank you for taking the time to contact us regarding [redacted]'s reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know we received your Revdex.com complaint in our Executive Offices.   We...

apologize for the difficulty you encountered. We reviewed your request and verified you request for a 2.5 star property that offers either an Indoor or an Outdoor Pool. The hotel you received only offers a seasonal outdoor pool. The hotel confirmed your reservation was used and will not allow any refunds or compensations. As a gesture of goodwill, we would like to offer you a 50% refund of your total reservation cost as a compensation in the amount of 43.87 USD. Please confirm if you would like me to proceed with your refund.   Thank you for your patience and we hope to hear from you soon.   Sincerely,   Junko A[redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
The consumer states that he/she checked in for the flight 55 minutes prior to departure for international travel and was denied boarding by the airline due to late check-in....

According to the consumer, Priceline did not disclose check-in information.
The consumer states: “I bought the flight [redacted],trip number [redacted],from [redacted] to [redacted] on 10/30/15,depart time is 12:55pm,but when I came 12pm on 10/30/15,they rejected me board flight ,they said I have to board to advance one hour ,but they didn't mention me this on my electronic ticket .So I have to buy the high price ticket back to [redacted] .I think it's not my fault ,so I contact them request refund ,but they rejected me about refund ,so I have to complaint to Revdex.com.”
Attached hereto, is a copy of the consumer’s confirmation page disclosing the following Important Information:
We thank you for the opportunity to address the consumer’s concerns and we are sorry that we are unable to further assist the consumer.
Sincerely,
N. D[redacted]
Priceline.com
Important Information

[redacted]
Airline Contact Information:
Please confirm your flight information and check-in location with the airline prior to each departure. Your carrier may offer online check-in, seat assignments and flight status information.
[redacted]: ###-###-####: ###-###-####
When multiple airlines are included on a single ticket, the value of the ticket is held on what the airlines describe as the “ticketing carrier”. Your ticket value is held by [redacted] Airlines.
Airline Information
·       Since airlines change flight schedules from time to time, it is the passenger's responsibility to call the airline and confirm flight information prior to each departure. We recommend that you arrive at the airport a minimum of 90 minutes in advance of departure for domestic flights, and at least 2 hours in advance of departure for international flights.
·       If you choose not to take your outbound flight, the airlines will consider you a "no show" and will automatically cancel the remainder of your reservation. Your tickets will not be honored and no refunds will be granted for the unused portion of your trip.
·       On trips to this destination planes may undergo disinsection. Please refer to [redacted] for more details.
·       For more helpful tips and travel advice, click on the topics below.
Your Purchase Is Confirmed!
See your complete flight itinerary and receipt for your trip below (Trip Number:[redacted]).Remember to bring a valid government-issued photo ID with you to check-in.Please confirm your flight information and check-in location with the airline prior to each departure. Baggage Fees are not included in your trip cost.
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Your Flight Details
Departing Flight Information - Friday, October 16, 2015 (Arrives Saturday, October 17)
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Ticket Type:Electronic Ticket
Meal Preference:No Meal Preference
Frequent Flyer Information:None Provided
Airline Contact Information
[redacted] Airlines
###-###-####
[redacted]
confirmation: [redacted]
[redacted] Airlines
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confirmation: [redacted]
what do these words mean?Airline Confirmation, Electronic Ticket, Trip Number, Meal Preferences, Pending, Seat Preferences, Assigned, Requested, Not Assigned, Change Seat, Ticket Number, Ticketed On
Commonly Used Terms
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. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Summary of Charges
Airline Ticket Cost:
 $400.00
Airline Ticket Taxes & Fees
 $374.40   
Processing Fee :
 $7.00
Number of Tickets:
 1
Airline Ticket Shipping & Handling:
 $0.00 (Electronic Ticket)
Airfare Subtotal:
 $781.40
Total Trip Cost: (All prices are in US dollars)
 $781.40
Baggage Fees are not included in your trip cost.
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Important Information
Airline Contact Information:
Please confirm your flight information and check-in location with the airline prior to each departure. Your carrier may offer online check-in, seat assignments and flight status information.
[redacted]: ###-###-####
[redacted]: ###-###-####
When multiple airlines are included on a single ticket, the value of the ticket is held on what the airlines describe as the “ticketing carrier”. Your ticket value is held by [redacted] Airlines.
Airline Information
Since airlines change flight schedules from time to time, it is the passenger's responsibility to call the airline and confirm flight information prior to each departure. We recommend that you arrive at the airport a minimum of 90 minutes in advance of departure for domestic flights, and at least 2 hours in advance of departure for international flights.
If you choose not to take your outbound flight, the airlines will consider you a "no show" and will automatically cancel the remainder of your reservation. Your tickets will not be honored and no refunds will be granted for the unused portion of your trip.
On trips to this destination planes may undergo disinsection. Please refer to http://pcln.com/dot for more details.
For more helpful tips and travel advice, click on the topics below.
Airport Check-In and Security
Notice of Incorporated Terms
Seat Assignments
Frequent Flyer and Loyalty Programs
Need to Make a Change?
Tickets are non-transferable. To view the specific rules on ticket changes, cancellations, and fees for this reservation, please Click Here to view the fare rules.
If the fare rules on your reservation allow a change, any changes to your itinerary must be made prior to the date of your departure, and will incur an airline imposed change fee. If calling priceline to modify, a $30 USD per ticket priceline service fee will also apply. In addition, your fare may be more expensive due to flight availability. If you do not use your tickets, and do not make changes to your itinerary prior to your date of departure, your tickets will have no value and cannot be refunded or exchanged.
If you wish to exchange your ticket, please call our Customer Service Team at:
·  ###-###-#### (when calling from the United States)
·  [redacted] (when calling from [redacted])
. If you prefer, you may also call [redacted] Airlines directly at ###-###-####, and provide them with your Airline Confirmation number ([redacted])
Before calling, we suggest that you review available flights and fares on our website to find your desired flights on [redacted] Airlines and be prepared to answer the following questions:
What are your new travel dates?
Where will you be flying from and to?
Which specific flights are you considering?
Customer Service
If you have any questions or require further assistance, please visit our Customer Help Area.Or contact Customer Service at:
·  ###-###-#### (when calling from the United States)
·  [redacted] (when calling from [redacted])
Have your trip number [[redacted]] and the phone number you provided when you placed your request [###-###-####] ready when you call.
This contract for request number 19[redacted] was originally initialled on Sun Jul 19 10:20:57 EDT 2015
Trip Summary for [redacted]
Name must match photo ID. Please verify spelling and edit name if necessary.
 
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$50,000 Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
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Passenger and Ticket Information
[redacted]Seat Preference (Change Seat)   [redacted]
   [redacted]
   [redacted]
   [redacted]Meal Preference:   No Meal Preference
Ticket Type:Electronic
Summary of Charges
 Airline Ticket Cost:
$400.00 per ticket
Add TripProtection
Trip Protectionis a smart decision!
See Details
 Airline Ticket Taxes & Fees:
$374.40 per ticket
 Processing Fee:
$7.00 per ticket
 Airline Ticket Trip Protection:
Declined+ Add now  Recommended! 
 Number of Tickets:
1
 Airline Ticket Delivery:
$0.00   (Electronic Ticket)
 Airfare Subtotal:
$781.40
 Total Trip Cost: (All prices are in US dollars)
$781.40
Baggage fees are not included in your trip cost.
Important Information
•
Ticket is non-refundable and changes are not permitted. Please read the important fare rules and restrictions.
•
Fares are not guaranteed until purchased.
•
If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. No refunds will be granted for the unused portion of your trip.
•
You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in. If you are traveling outside the U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries.
•
On trips to this destination planes may undergo disinsection. Please refer to http://pcln.com/dot for more details.

** 
Initial Here:  
 
I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:I was not expecting a complete refund.  However Priceline is not standing by something they sold.   They provided completely inaccurate information, which was what I based my decision on when choosing this hotel.  The response they have through Revdex.com was very generic and did not acknowledge anything I stated in my complaint.
Sincerely,
[redacted]

We wanted to take this time to contact you in regards to your reservation at the [redacted] booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you did not use...

the reservation and you would like to be refunded.   We contacted the hotel and they confirmed that your reservation was not used. The reservation is truly to be non-refundable; however, the hotel agreed to refund your reservation.   We processed a full refund in the amount of 98.32 USD back to the same card that was used to place the request. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

We have received the consumer’s
additional comments. The consumer’s selected reservation
is restricted and is non-refundable and non-changeable. However, in efforts to assist
the consumer, we have reached out to our hotel partner and they are currently
allowing an exception to the no-cancel policy and will allow a cancelation with
no penalty. In the event the consumer wishes to proceed with the cancelation
option, the consumer must contact us as soon as possible and our Executive
Offices will again contact the hotel to determine if the hotel is still
allowing the exception. Please contact us directly at: ###-###-####. The
Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through
Saturday.  The consumer must enter the
Trip Number, which is [redacted]93, when contacting us. At this time we understand from the consumer's comments that he/she wishes not to cancel the reservation.
Sincerely, N. D’[redacted] -Executive Offices

Thank you for taking the time to read this email. I am writing to let you know that we further reviewed your concern and I am glad to update you that a decision has been made to refund the remaining 6.60 EUR as a one-time exception. Please allow a few business days for this refund to post to...

the form of payment you used to book the reservation. We would also like to offer the below coupon that you can use on your next hotel booking on priceline: -Coupon Code: [redacted]-Coupon Value: 15% off of your room rate -Expiration Date: 5/1/2018 -Valid only towards an Express Deal hotel booking We look forward to serving your future travel needs. Sincerely, [redacted]Executive Offices

Our records indicate that this matter was resolved with the consumer.

Complaint: [redacted]
I am rejecting this response because: it asserts that Priceline provided proper customer service, and that it is appropriate to advertise car rental rates as $5 per day when in fact they're closer to $27 per day.  I insist that this practice is deceptive and makes it difficult for customers to comparison shop or prepare for trips abroad. 
Sincerely,
[redacted]

From: P[redacted] Marcie [redacted] Sent: Monday, January 29, 2018 1:54 PM To: [redacted] Subject: Complaint ID [redacted]     As what you informed us, you tried to book a $21 per day rental; however, the request did not go through. Like what we have initially advised, there can be occasional time lags which affects prices showing on our website. However, when we reviewed our record, we found that you finally booked a reservation with [redacted] for Trip Number [redacted]. After careful consideration, we came to a decision to refund you the daily rate difference of what you initially wanted to book ($21 per day) and the daily rate you confirmed with [redacted], with an estimated daily rate of $33.18 per day.   For us to be able to process your refund, please send us a copy of your final receipt from the rental car partner once you completed your travel. Please fax to us directly a copy of your receipt or billing statement to: ###-###-####. Please include in your fax the Trip Number [redacted] and your name so that we can associate your fax to an existing reservation. You may also reply to this email and attach the needed billing statement. The attachment needs to be a PDF or JPG file no larger than 2MB. Any attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email system.   We apologize for any inconvenience and hope to hear from you soon.

Complaint: [redacted]
I am rejecting this response because: I looked up this flight again through priceline 1 week later, and it still showed the same flight and same price were available. I didn't try to book it though, I have since purchased my flight through a different, honest service. I'm no longer interested in the flight through priceline, and will never do business with them again.  
Sincerely,
[redacted]

Dear [redacted]
We are contacting you today regarding your hotel reservation for [redacted] Easley West Of Greenville/clemson Area for Trip Number [redacted]
We are writing to let you know that we received your Revdex.com concern in our Executive Offices.
We understand that...

you have some concerns about the bed type for your reservation.
We reviewed your request in our system and verified that a king sized bed, non smoking room type was selected during the reservation request process.
We understand that you would like to have 2 beds in your room. Our hotel partners do their best to make your stay as comfortable as possible and if notified of a special request, they will try to honor it. In some cases they cannot because of room availability or there may be additional fees payable to them for a specific room type. We contacted the hotel and they advised that a fee of 66.03 USD will be charged per room per night to have a room with 2 beds. Please note that this fee is subject to change depending on availability and we are unable to refund this fee. Prior to booking we presented the cancellation policy. It states, for the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
We apologize for any inconvenience and hope you found this information helpful.
Sincerely,
Junko A[redacted]
Executive Offices

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding
your reservation at the [redacted] - Times Square for Trip Number [redacted]93.
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
We understand...

your concern about the bed type offered by
your hotel. We contacted the property and verified that they do not offer full
size beds. We confirmed that the bed type they offered is a queen size bed.
We apologize; however, since the hotel did offer a
standard queen size bed with the correct dimensions, we cannot offer a refund
of your reservation.
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
Sincerely,
[redacted]
Executive Offices

The consumer chose to visit our Published Price service,
where consumers have the opportunity to review and compare hotel room rates
prior to selecting and purchasing hotel room reservations. The consumer
selected a specific hotel property from a list of participating
properties, at the...

disclosed room rate, including taxes and fees. We are sorry that the hotel
provided the consumer with a receipt or confirmation disclosing the lower
negotiated room rate established between priceline.com and the hotel, which is
not available to the public. Priceline.com is a travel agent and as such, makes
hotel room rates available on behalf of the hotels. Just like every other
business, we receive reduced rates because we purchase bulk room reservations,
and if you compare our rates, you will find them to be very competitive. We
strive to offer customers the best alternatives for saving money, while at the
same time maintaining profitability. I am sorry that priceline is unable to
assist the consumer any further in this situation.
 Sincerely,
[redacted]
priceline.com
This checkout page for trip number [redacted] was submitted on
2015-06-03 19:44:40






[redacted]
 
[redacted]
FREE Cancellation until 12:00 PM on 06/05/2015
Freebies:
Hotel Freebies:
Free breakfast, free
internet in room and free parking


Check-In: Sat, Jun 6, 2015
Check-Out: Mon, Jun 8, 2015
Room Type: Queen Room with Two Queen Beds ~ Non~Smoking

- Booked for double
occupancy
 
Cancellation Policy

Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Friday, June 5th
(local hotel time). If you decide to cancel your reservation anytime between
noon on Friday, June 5th and noon on Saturday, June 6th (local hotel time),
the hotel requires payment for the first night's stay. You will be charged
for the first night's stay including taxes and fees. Any remaining amount
will be refunded to you. Refunds or cancellations are not available after
noon local hotel time on your day of arrival (Saturday, June 6th).

































Summary of Charges

Room Cost
(details)

$104.99

Rooms

1

Nights

2

Room Subtotal

$209.98

Taxes & Fees

$24.84

Total Charges

$234.82

Prices are in USD
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.






[redacted]


   


I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: 2 Queen Beds/NonSmoking/Free Hi-Spd Wireless/ Microwave
Refrigerator/Coffeemaker, In-Room
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
Free breakfast, free internet in room and free parking
·     
Cancel Policy: Priceline will not charge you a change or cancel fee, however
this hotel has the following cancellation policy: For the room type you've
selected, you can cancel your reservation for a full refund up until noon on
Friday, June 5th (local hotel time). If you decide to cancel your reservation
anytime between noon on Friday, June 5th and noon on Saturday, June 6th
(local hotel time), the hotel requires payment for the first night's stay.
You will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on your day of arrival (Saturday, June
6th).
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment
is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.
















[redacted]

 I have read and agree to abide by the Terms and
conditions and privacy policy.

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
According to
the consumer, he/she did not intend to purchase a Name Your Own Price rental
car reservation.
 
We are sorry
that the consumer was...

unaware that he had selected and authorized the purchase
of a non refundable rental car service.  On
each consumers’ contract page (including the contract page in question), we
clearly and conspicuously place the following disclosure regarding this issue
labeled under Important Information.
Important
Information
Once
you've reviewed your information above, please review the following rules
regarding rental cars issued through priceline.com:
·       
Priceline
rental cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.
·       
If
your offer is accepted, we will immediately lock in your reservation and charge
your credit card.
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non
refundable, non changeable, terms and conditions of his purchase.
 
Our
ability to cancel, change or refund the reservation is governed by contractual
agreements with our travel partners, which state that rental car reservations
selected and purchased by the consumer are non-changeable and non-refundable.
 







We
hope you find this information helpful and we appreciate the opportunity to
clarify this matter.
Sincerely,
[redacted]
Priceline.com
 
This checkout
page for trip number
[redacted] was submitted on 2015-04-23 17:34:05









 






















·       


4
·       


2

·       


AUTO
·       


AC
Unlimited Mileage
Compact Car with Unlimited Mileage




Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Friday, May 01, 2015, 12:30 AM
Drop-off Date & Time: Saturday, May 09, 2015, 09:00 AM
Driver Info: [redacted], Age: [redacted]
Rental Car Company:


Total Charges
9 Days at: $24 /day



Total:$367.51
Summary of Charges
Your Price Per Day: $24 (per day)

Total Rental Days:9
Subtotal:$216
Taxes and Fees: (details)$151.51
Total Charges: $367.51
Best Price Guaranteed
Prices are in US dollars.


Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your offer is
accepted, we will immediately lock in your reservation and charge your form
of payment. If your offer is not accepted,
you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

Initial Here:

I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Hi. Please see the response we sent to the customer below:[redacted]
*Thank you for contacting us regarding your reservation at [redacted] booked under Trip Number [redacted]. We are writing to let you know that we have received your Revdex.com concerns in our Executive...

Offices. We understand you are unhappy that the Guest Satisfaction Review is lower than you were guaranteed. Guest ratings are dynamic and change based on new customer reviews received. Since we are showing the hotel has a 6.9/10 which is lower than the 7/10 you were guaranteed, we can offer to cancel your reservation for a full refund, or you can keep the reservation and we can issue a 20% refund of the total cost. Make sure to contact us back prior to your scheduled check-in date because after that time we cannot offer a cancellation to the reservation.   Thank you for emailing. I appreciate your patience while we continue to work to resolve your issue. Sincerely,
[redacted]

I understand that you decided not to use this reservation due to the hotel fees. I reviewed your information in our system and see that you purchased a restricted rate, it cannot be changed, cancelled or refunded. As per our record, an advisory was provided during booking indicating that the...

reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate. Under normal circumstances, we are unable to refund the cost of your reservation. However, since we value your business, we decided to make an exception and refund your booking in full, in the amount of $99.98. Your refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, please check with them if you do not have it on your account within the next few business days. Thank you for your patience while I resolved your issue, and I hope you find this information helpful. Sincerely, Executive Offices

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding
your reservation at the Extended Stay America - [redacted]. - [redacted] -
Airport for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com...

concern in our Executive Offices. We understand that you
sent this concern as the hotel did not provide you with free breakfast. We have
verifed with the hotel that they do provide free breakfast. However, the
property does not  offer a full meal
breakfast as you expected. The hotel offers a breakfast, which consists of
coffee, hot chocolate drink, muffins, oatmeal, fruits and granola bars. We
apologize; however, we will be unable to offer a refund for this used
reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

[redacted]
I am rejecting this response because it does not actually address the problem. Just giving a hotel a rating does not mean that the rating is accurate. I have experience with [redacted] and some of the other three-star hotels that you listed in the original offer. They do not offer dirty rooms, unchanged linen, cockroaches and mice to their guests. Your own reviews list numerous complaints along these lines. Priceline reads all reviews before posting; I have given reviews to your company in the past, so I know that this is the policy. If you have literally hundreds of complaints, and have not revised your reviews, then your company is failing in its part of the deals offered. You have taken money and not given fair service. I have complained because of this. You write, "I know you expect a different answer", but in fact I had no such expectations. When my husband used on-line chat to complain, he was met with a series of rote responses and was left with the feeling that no one was actually listening or doing anything but brushing him off. I get the same feeling from your stock reply/refusal. I had no expectations, but I had hopes that you would respond to the problem at hand and make an effort to see if your company had actually made a mistake and would offer reparation. Your company is not perfect; mistakes can be and are made. I have dealt with Priceline for years:I have rented cars at least twice a year, booked hotels last year and this year and your firm gave good service. This is the first time, in my experience, that you have failed to live up to your end of a bargain. Now, I know that I can no longer deal with your company because you have changed the way that you operate. Your firm has done nothing to investigate a real problem and has made no effort to find a solution
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: as I understand that I accepted the express deal, however I did search for a with 2 beds. When I searched for a room with 2 beds and this express deal popped up I assumed it would include 2 beds because that is what I had searched for. I would not think that in a search for a room with 2 beds a deal for a room with one bed would show as one of the options.  This is very misleading and I am very upset! 
Sincerely,
[redacted]

Hi. Please see the response below that we have sent to our customer. Thanks. [redacted] We thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel for Trip Number [redacted] We are writing to let you know that we received your Better...

Business Bureau in our Executive Offices. We understand that you were confirmed to a different room type. We appreciate your feedback and documented it for future reference. We have shared this information to the appropriate people. Please accept our apology for the frustrations that you have encountered with this reservation. This is certainly not indicative of the kind of customer service that we strive to provide. It is our goal to provide quality service and we regret any incidents that created the perception that we have not provided you with adequate service. Exceptions to our normally acceptable service levels do occur. However, regardless of the reasons, we realize that it negatively affects our  image as a service company. We see in your record that a full refund has been processed for you. As another gesture of goodwill, we came to a decision to provide the refund you an additional 40.59 USD. This is equivalent to 20% of your total reservation cost.  I have forwarded a request to our Accounting Department to process the refund. This will go through a review process which normally takes 10-14 days. Once the refund request process has been completed, it will be refunded through our system within one business day. The refund will be processed back to the card used in booking the reservation. You will be receiving email messages from us with updates of the refund request.  Thank you once again, M[redacted] for taking the time to notify us of this situation. May you have a wonderful day. Sincerely,  [redacted]Executive Offices