Stahl Construction Company

We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Please note, when submitting subsequent offers for a reservation,
the consumer is provided with a contract page disclosing the terms and conditions
of each purchase, including amenities and request details. The consumer viewed this
page, and authorized the purchase. We are sorry that we are unable to assist
the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

From: P[redacted] Marcie [redacted] Sent: Monday, January 29, 2018 1:54 PM To: [redacted] Subject: Complaint ID [redacted]     As what you informed us, you tried to book a $21 per day rental; however, the request did not go through. Like what we have initially advised, there can be occasional time lags which affects prices showing on our website. However, when we reviewed our record, we found that you finally booked a reservation with [redacted] for Trip Number [redacted]. After careful consideration, we came to a decision to refund you the daily rate difference of what you initially wanted to book ($21 per day) and the daily rate you confirmed with [redacted], with an estimated daily rate of $33.18 per day.   For us to be able to process your refund, please send us a copy of your final receipt from the rental car partner once you completed your travel. Please fax to us directly a copy of your receipt or billing statement to: ###-###-####. Please include in your fax the Trip Number [redacted] and your name so that we can associate your fax to an existing reservation. You may also reply to this email and attach the needed billing statement. The attachment needs to be a PDF or JPG file no larger than 2MB. Any attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email system.   We apologize for any inconvenience and hope to hear from you soon.

Complaint: [redacted]
I am rejecting this response because:Deceptive advertising. Hotel not available on your website, but is available on the name your own price? 
Sincerely,
[redacted]

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
According to
the consumer, he/she did not intend to purchase a Name Your Own Price rental
car reservation.
 
We are sorry
that the consumer was...

unaware that he had selected and authorized the purchase
of a non refundable rental car service.  On
each consumers’ contract page (including the contract page in question), we
clearly and conspicuously place the following disclosure regarding this issue
labeled under Important Information.
Important
Information
Once
you've reviewed your information above, please review the following rules
regarding rental cars issued through priceline.com:
·       
Priceline
rental cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.
·       
If
your offer is accepted, we will immediately lock in your reservation and charge
your credit card.
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non
refundable, non changeable, terms and conditions of his purchase.
 
Our
ability to cancel, change or refund the reservation is governed by contractual
agreements with our travel partners, which state that rental car reservations
selected and purchased by the consumer are non-changeable and non-refundable.
 







We
hope you find this information helpful and we appreciate the opportunity to
clarify this matter.
Sincerely,
[redacted]
Priceline.com
 
This checkout
page for trip number
[redacted] was submitted on 2015-04-23 17:34:05









 






















·       


4
·       


2

·       


AUTO
·       


AC
Unlimited Mileage
Compact Car with Unlimited Mileage




Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Friday, May 01, 2015, 12:30 AM
Drop-off Date & Time: Saturday, May 09, 2015, 09:00 AM
Driver Info: [redacted], Age: [redacted]
Rental Car Company:


Total Charges
9 Days at: $24 /day



Total:$367.51
Summary of Charges
Your Price Per Day: $24 (per day)

Total Rental Days:9
Subtotal:$216
Taxes and Fees: (details)$151.51
Total Charges: $367.51
Best Price Guaranteed
Prices are in US dollars.


Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your offer is
accepted, we will immediately lock in your reservation and charge your form
of payment. If your offer is not accepted,
you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

Initial Here:

I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. We understand that the consumer purchased a Published Price flight itinerary with [redacted] Airlines and the passengers were unaware of the [redacted] Airline flight schedule change. The consumer states that the email with the change notification was not viewed because he/she was not familiar with the [redacted] email address.
The consumer states:
“The email with change notifications that was auto generated was sent from [redacted].  This email was never opened because I did not know this email address nor did I know it was affiliated with priceline.com.  The first time I had open this email was when I was on the phone with representative from Priceline 2 hours before my original departure telling me to look for the date the email was sent.”
We are sorry that the consumer did not review the email that was sent advising of the schedule change, and the consumer’s voice mail box was full when we also attempted to contact the consumer via telephone. Please note that Priceline tells consumers that airlines change schedules from time to time and it is the responsibility of the passenger to contact the airline and confirm flight information prior to each departure.
The consumer’s confirm page discloses the following:
·      Since airlines change flight schedules from time to time, it is the passenger’s responsibility to call the airline and confirm flight information prior to departure.
I am sorry that Priceline is unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com
The following correspondence was sent to the consumer addressing this matter.
Dear Mr. **, We are contacting you today regarding your airline reservation for Trip Number [redacted]. We are writing to let you know that we received your Revdex.com concerns in our Executive Offices. We understand your concern about the schedule change. Airlines adjust their schedules for a number of reasons. When a schedule change occurs the airline will usually rebook you on an alternate flight closest to the original departure time. Once the airline notifies us, we make every attempt to notify you of the changes via email. Our records indicate that we attempted to contact you through the phone number that was used to purchase the reservation. However, the voicemail box was full. For this reason, an email was sent to notify you of the schedule change. In addition, we strongly suggest to our customers to contact the airlines at least 24-hours prior to each flight departure to confirm the reservation. We apologize but we are unable to process a refund of the fees charged by the airlines. We contacted [redacted] Airlines and they advised that they too are unable to provide compensation. Their records show that you requested to booked on a different flight on the original return date and agreed to pay the change fee of $250. [redacted] Airlines waived the fare difference as a courtesy. They suggest you call their Customer Care Department at ###-###-#### for further assistance. We apologize for the inconvenience and hope you found this information helpful. Sincerely, Zadhy S[redacted]Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as PL is offering a FULL refund to be issued in a timely manner.
Sincerely,
[redacted]

Our records indicate that this matter was addressed with the consumer and a refund was issued.

Tue May 19, 2015 14:54:29 PM ET
[redacted] | [redacted]
Dear Mr. [redacted],Thank you for taking the
time to contact us regarding the refund of your airline reservation for Trip
Number [redacted].We are writing to let you know that we have received
the medical information you provided in our Executive Offices.We thank
you for your patience while we research this booking for you. We have been in
contact with the airline, [redacted], and are currently making attempts to
resolve this issue for you. We hope to be in contact with you in 3 to 5 business
days with a resolution. We appreciate your patience while we continue to
work to resolve your issue.Sincerely,[redacted]Executive
Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you are requesting for a refund of the reservation.Sorry it is taking so long; we have been in contact with the [redacted] Airlines and are currently making attempts to resolve...

this issue for you. We are working hard to find a resolution. Please note, most airlines would respond within 6-8 weeks.  Thank you for taking the time to inform us of your concerns and we hope you find this information helpful.     Sincerely,Executive Offices

The consumer chose to visit our Published Price service,
where consumers have the opportunity to review and compare hotel room rates
prior to selecting and purchasing hotel room reservations. The consumer
selected a specific hotel property from a list of participating
properties, at the...

disclosed room rate, including taxes and fees. We are sorry that the hotel
provided the consumer with a receipt or confirmation disclosing the lower
negotiated room rate established between priceline.com and the hotel, which is
not available to the public. Priceline.com is a travel agent and as such, makes
hotel room rates available on behalf of the hotels. Just like every other
business, we receive reduced rates because we purchase bulk room reservations,
and if you compare our rates, you will find them to be very competitive. We
strive to offer customers the best alternatives for saving money, while at the
same time maintaining profitability. I am sorry that priceline is unable to
assist the consumer any further in this situation.
 Sincerely,
[redacted]
priceline.com
This checkout page for trip number [redacted] was submitted on
2015-06-03 19:44:40






[redacted]
 
[redacted]
FREE Cancellation until 12:00 PM on 06/05/2015
Freebies:
Hotel Freebies:
Free breakfast, free
internet in room and free parking


Check-In: Sat, Jun 6, 2015
Check-Out: Mon, Jun 8, 2015
Room Type: Queen Room with Two Queen Beds ~ Non~Smoking

- Booked for double
occupancy
 
Cancellation Policy

Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Friday, June 5th
(local hotel time). If you decide to cancel your reservation anytime between
noon on Friday, June 5th and noon on Saturday, June 6th (local hotel time),
the hotel requires payment for the first night's stay. You will be charged
for the first night's stay including taxes and fees. Any remaining amount
will be refunded to you. Refunds or cancellations are not available after
noon local hotel time on your day of arrival (Saturday, June 6th).

































Summary of Charges

Room Cost
(details)

$104.99

Rooms

1

Nights

2

Room Subtotal

$209.98

Taxes & Fees

$24.84

Total Charges

$234.82

Prices are in USD
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.






[redacted]


   


I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: 2 Queen Beds/NonSmoking/Free Hi-Spd Wireless/ Microwave
Refrigerator/Coffeemaker, In-Room
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
Free breakfast, free internet in room and free parking
·     
Cancel Policy: Priceline will not charge you a change or cancel fee, however
this hotel has the following cancellation policy: For the room type you've
selected, you can cancel your reservation for a full refund up until noon on
Friday, June 5th (local hotel time). If you decide to cancel your reservation
anytime between noon on Friday, June 5th and noon on Saturday, June 6th
(local hotel time), the hotel requires payment for the first night's stay.
You will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on your day of arrival (Saturday, June
6th).
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment
is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.
















[redacted]

 I have read and agree to abide by the Terms and
conditions and privacy policy.

Dear Mr. [redacted],   Thank you for taking the time to contact us regarding [redacted]'s reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know we received your Revdex.com complaint in our Executive Offices.   We...

apologize for the difficulty you encountered. We reviewed your request and verified you request for a 2.5 star property that offers either an Indoor or an Outdoor Pool. The hotel you received only offers a seasonal outdoor pool. The hotel confirmed your reservation was used and will not allow any refunds or compensations. As a gesture of goodwill, we would like to offer you a 50% refund of your total reservation cost as a compensation in the amount of 43.87 USD. Please confirm if you would like me to proceed with your refund.   Thank you for your patience and we hope to hear from you soon.   Sincerely,   Junko A[redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:It does not say that you only guarantee the amenities listed in the page. This, with the description caused me to purchase this package. Like I previously stated that if you guys would have not made it seem like this hotel would have a casino then I would have never purchased this package. However, since you guys did so I should be entitled to a full refund.
Sincerely,
[redacted]

Our records indicate that this matter was resolved with the consumer.

Complaint: [redacted]
I am rejecting this response because: as I understand that I accepted the express deal, however I did search for a with 2 beds. When I searched for a room with 2 beds and this express deal popped up I assumed it would include 2 beds because that is what I had searched for. I would not think that in a search for a room with 2 beds a deal for a room with one bed would show as one of the options.  This is very misleading and I am very upset! 
Sincerely,
[redacted]

Hello.  Please see the response we sent to our customer. Dear Mr. Peter Yi,   We are writing you today regarding your reservation with [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive...

Offices.   Our Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.com. If you find a lower price for the SAME ITINERARY, we'll refund 100% of the difference. Book an Express Deal and we'll refund 200% of the difference - Double the difference! Call us within 24 hours of booking to initiate your claim, or up until midnight the day before travel if you purchased an Express Deal or Name Your Own Price® reservation. The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us. The lower price must be an EXACT MATCH to the itinerary booked on priceline.com, including offering of a comparable cancellation policy. We have identified that you did not qualify for BPG because requirements are not met.   We apologize that you don’t qualify to our Best Price Guarantee because the itinerary you saw in [redacted]is not the same itinerary as confirmed to us.   Regards,   [redacted] Executive Offices

[redacted]Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number [redacted]We are writing to let you know that we received your Revdex.com concern in our Executive Offices.We thank you for your patience while we research this...

booking for you. We have been in contact with the <name of hotel> and are currently making attempts to resolve this issue for you. We hope to be in contact with you in 1 to 2 business days with a resolution.We look forward to resolving your issue.Sincerely,[redacted]Executive Offices

[redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. We apologize for the difficulty...

you encountered. We understand you intended to book a hotel in [redacted] instead of [redacted]. We reviewed your reservation and confirmed all the hotels details/information was presented prior to purchase including the hotels address. We reviewed your information further and verified your reservation was a no show. In normal circumstances, your reservation is non-refundable. As a one-time exception to the cancel policy, a full refund of 101.19 USD was issued on February 28, 2017. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Thank you for the opportunity to assist you and we hope you find this information helpful. Sincerely, [redacted] Executive Offices

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding
your reservation at the Extended Stay America - [redacted]. - [redacted] -
Airport for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com...

concern in our Executive Offices. We understand that you
sent this concern as the hotel did not provide you with free breakfast. We have
verifed with the hotel that they do provide free breakfast. However, the
property does not  offer a full meal
breakfast as you expected. The hotel offers a breakfast, which consists of
coffee, hot chocolate drink, muffins, oatmeal, fruits and granola bars. We
apologize; however, we will be unable to offer a refund for this used
reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
When I clicked on their advertisement, I followed the directions only to get a confirmation that my booking was wrong. This is because of their website not me. So for them to say what you booked is non-refundable is a farce. They need to take responsibility. It wasn't that I booked the wrong place, their website changed my booking.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The following information you provided is NOT TRUE, if you were only required to try your own Services every so often  you would NOT say nor believe the statement you provided. For the matter of fact Priceline always display the RESORT FEES if there is any including the Express Deals, however you failed this time but refused to admit or resolve it: "In addition, you booked the reservation through our service that does not reveal the specific hotel until after purchase. Therefore, we are unable to display the specific amount of the resort fees during the booking process since the cost varies by hotel and we do not know which hotel would accept your request until after booking" What you wrote above is not TRUE nor factual in addition they charged me for two nights but your reimbursement was for one night.Sincerely,
[redacted]