Stahl Construction Company

Thank you for taking the time to contact us regarding the room type on your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices. We...

apologize for the inconvenience. Our records show that the hotel has made the necessary corrections on your reservation. The room type was changed to the [redacted] per hotel confirmation number [redacted] and you will not be charged for the additional fee as Priceline has paid the upgrade fee directly to the hotel. In addition, we have contacted the [redacted] and verified that you were provided the 1 King Bed, Non-Smoking - [redacted] room upon your arrival. We are unable to process a refund on this reservation. Instead, a gesture of goodwill, you can use the following coupon code on a future priceline.com Hotel Express Deal. The coupon will provide a discount of 15% on your next reservation. Coupon Code: [redacted]         Details: Must transact in USD for discount to apply.Available on Express Deals reservationsBook by October 17, 2018 This compensation is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs. I hope you find this information helpful and we thank you for your time. Sincerely,  Executive Offices

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding
your airline reservation with the [redacted] for Request Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand your concern that instead of a refund in the amount of $89.20, you received a charge. We have reviewed your issue, and
verified with our Accounting Department that a  $89.20 refund was
indeed processed, and we do not show in our system that  $89.20 was charged to the account. 
Due to the delay in processing the $89.20, refund we
have  also  issued a $100.00 refund as a gesture of [redacted].
 
Thank you for choosing to contact us. I hope you found my
email helpful.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint[redacted]
I am rejecting this response because: they clearly have confirmed that this was an error on their part based on the responses sent directly to me. They should have honored the price for the correct hotel that I had chosen or if not credit me the amount for a future booking. I'm attaching all emails showing what I sent to the company and their responses.
Sincerely,
[redacted]

[redacted]Thank you for your patience while we researched your billing issue with the [redacted] [redacted]We contacted the hotel and were informed that you were charged in error. The hotel has agreed to process a refund to your credit card. We have reviewed the proper guest...

billing procedures with this hotel property to ensure that this mistake does not occur again. Hotel Confirmation Number: [redacted]Amount Refunded: $67.85Hotel Representative Contacted: Al(Front Desk)The charges to your credit card will be refunded and depending on your billing cycles, you can expect this refund on one of your next two billing statements.We apologize for the inconvenience and hope you find this information helpful.Sincerely,V[redacted]Customer Service Specialist

Below is the response we sent to the customer: [redacted] Thank you for contacting us regarding your reservation at the [redacted] Hickory booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices....

We understand you are unhappy that you were given a hotel listed in a 1 star example and want to receive a full refund.  The website states that the examples shown may encompass hotels that fall under other star levels, which can differ from the star level assigned. There is no guarantee that you will receive any particular brand when selecting a star rating. We are sorry if you are unhappy with the hotel received; however, your reservation is non-changeable, non-refundable and non-transferable.  I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, [redacted]Executive Offices

Revdex.com, Inc.
Priceline.com does not have access to Choose a Room
purchases.
We suggest that the Bureau/Consumer contact Choose a Room.com
directly for any assistance relating to the referenced purchase.
 The Bureau/Consumer may contact:
 Mr. [redacted]...

[redacted]
 Email address:   [redacted]
 
 Sincerely,
**  [redacted]
Priceline.com

Dear [redacted]
 
 
We  received the your
additional comments concerning your reservation with [redacted] Air Lines booked
under Trip Number [redacted]. 
As you requested, we have again reviewed this matter to
see if we overlooked anything that might support a more favorable conclusion.
We have again reviewed this matter and confirmed that the
representative advised you  that we would
refund the difference in the new ticket cost, versus the original ticket cost.
 
Our documented case history confirms that a full refund was
not offered for the used airline ticket. We are sorry for any inconvenience it
may cause, but we are unable to refund additional funds back to your account as
requested.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

I have received the consumer’s
additional comments.  As you requested, I
have again reviewed this matter and understand the consumer’s following
requests:
 
·      
I would like Priceline to change
its policy of using customers' e-mail addresses to send junk e-mails against
customers' will.
·      
I would like Priceline not to
add customers' e-mail addresses to Priceline's e-mail list when a customer
explicitly opts out.
·      
I would like all Priceline
e-mails to contain unsubscribe links.
·      
I would like Priceline customers
to be able to manage their e-mail preferences without being forced to set up a
Priceline account.
·      
I would like Priceline to be
fined and/or censured for explicit, deliberate lying and customer deception
aimed at increasing Priceline's profits to the detriment of customer privacy
and customer rights.
 
Unless
a Priceline customer tells us that he/she does not want to receive email
offers, Priceline will occasionally send promotion coupons, marketing material
or other special travel deals.
Both
registered, and unregistered customers, (including customers who have not set
up a Priceline account), have the option to click the unsubscribe link in the promotional
email.
Please
note that the unsubscribe link is located in every promotional email about
news/special offers/travel deals. Unregistered Priceline customers (as well as
registered customers), have the option to unsubscribe without setting up a profile/account.
Important
to note, is that unsubscribing from receiving messages about news and special
offers will not prevent the consumer from receiving emails about previous requests
or reservations placed on our website. Therefore, emails with information
referencing requests or reservations placed by the consumer will not offer the
unsubscribe link.
In
accordance with Revdex.com guidelines, Priceline promotional emails (promotion
coupons, marketing material or other special travel deals), provide easily-accessible,
unsubscribe options from future emails to all customers.
We
apologize for any inconvenience experienced by the consumer, and thank you for
getting in touch about this matter.
Attached
hereto, are screen shots of Priceline’s email unsubscribe option.
Sincerely,
 
N. Dangelo
Executive Offices
 
 
 
 
 
 
 
 
Example of promotional email
unsubscribe link:
Example of the options offered
when selecting to unsubscribe.
Confirmation from Priceline indicating
that the consumer’s preferences have been updated.

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
Attached hereto, is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase.
Sincerely,
N. D'[redacted]
Priceline.com
 
Dear...

[redacted],Thank you for your patience while we researched your issue with the [redacted].We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etc. We are sorry to hear that your hotel fell short of this expectation during your stay.We have contacted the hotel and spoken with Rena (Property Manager).The hotel has apologized for the inconvenience you had; however, stated that they will not be able to refund or compensate as you have not reported such issues at the hotel.Our ability to offer any type of refund is entirely at the discretion of your confirmed hotel. If you have any other questions about your issue, please contact them at ###-###-#### .We apologize for any inconvenience occurred.Sincerely,Krati S.Customer Service Specialist
 
 
This checkout page for trip number [redacted]50 was submitted on 2015-09-25 21:18:42
Good news! Pricing and inventory fluctuates constantly and we can now offer you this deal at a lower price.
$53  per night
2½ Star Hotel in [redacted] Area for $53/night
This deal saves 34% or more compared to similar [redacted]
Not what you're looking for? See more Express Deals.
.
Area:
Twelve miles northwest of the heart of historic [redacted], this neighborhood encompasses a stretch of [redacted]. It is just north of the [redacted] campus of [redacted].... (Click for full Description)
Star Rating:
What hotel is this?
Guest Score:
Rated 
7.0
out of 10 (or higher)
Guaranteed Amenities:
Business Center
Check In:
Sat Sep 26, 2015
Check Out:
Sun Sep 27, 2015
Rooms:
1 Room2 Rooms3 Rooms4 Rooms5 Rooms6 Rooms7 Rooms8 Rooms9 Rooms      All rooms will accommodate up to 2 adults.
Choose Bed:
$53per night
Room Assigned At Check-in - Sleeps Two Adults
Reservation Names:
[redacted]
 
[redacted]
 
[redacted] 
© 2015 Microsoft Corporation © 2010 NAVTEQ © AND
© 2015 Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in this areaView a larger map »
We Recommend Trip Protection
Trip Protection for this hotel stay is $10! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >>
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
Yes! I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No, thanks. I prefer to travel without Trip Protection.
Summary of Charges
Price per night:
$53
Rooms:
2
Nights:
1
Room Subtotal:
$106.00
Travel Insurance
$0.00 ( DECLINED )    + Add now   Recommended!    (remove)
Taxes & Fees:
$33.24
Priceline Hotel Coupon:
-$0.00
Total Priceline Charges: All prices are in U.S. Dollar.
$139.24
Charged by Priceline today when you book.
Additional Mandatory Fee:
$6.72 * (USD ) This hotel fee is charged by property at checkout.
Total Cost:
$145.96
Apply Coupon
Have a coupon code?Apply
This coupon is invalid or has expired
Mandatory fee of 7% per room per night is collected at the hotel.
Booking Conditions
All rooms will accommodate up to 2 people. Special requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline.
Priceline will immediately charge your credit card the total room charges upon booking.
Reservation is guaranteed for date of check-in only.
Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed.
Hotel Name will be revealed upon booking.
Mandatory Fee: This hotel charges an additional 7% per room per night. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room. I agree to the Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room.

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond. The consumer is referencing a purchase made on 9/30/2008. Please note this purchase took place more than 7 years ago. Any transaction that permits a rebooking must be rebooked within...

one year from date of purchase. I am sorry that Priceline is unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com

Dear Mr. [redacted],
We wanted to take this time to contact you in regards to your hotel reservation at the [redacted] Hotel & Suites [redacted] Area booked under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concern in...

our Executive Offices. We are sorry to hear that you were unhappy with the hotel during your stay.
Our partner hotels are always trying to improve their facilities for your comfort. In some cases, hotels stay open during minor renovations.
We have contacted the hotel many times regarding the issue and they have informed us that they renovations were not considered major and did not fully affect customers. They also advised that no issues were brought to their attention during your stay and are unwilling to issue any refund.
We have also confirmed with their [redacted] that they offered you 15000 rewards point as a form of compensation. We again apologize if you were unhappy with the hotel during your stay; however, no additional compensation is able to be provided.
Also, we have researched to find that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:
[redacted].com = 3.5 star
[redacted].com = 3.5 star
Thank you for your patience while I resolved your issue, and I hope you have a wonderful trip.
Sincerely,
Bryan B[redacted]
Executive Offices

Revdex.com, Inc.
 
The consumer’s
hotel room reservation was purchased directly with [redacted].com.
 
For any assistance
related to [redacted].com purchases, please contact [redacted] or Jessica
Byrd at [redacted].com (contacts below). ...


 
[redacted] [redacted]
[redacted] [redacted]
[redacted] 
 
 
Phone:
[redacted]    |  Fax: [redacted]
Address: [redacted]
Website: www.[redacted].com
 
 
Sincerely,
[redacted]
Priceline.com

I am in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
 
The
consumer selected Priceline's Express Deals service for a hotel located anywhere in the shaded area labeled [redacted], and received accommodations at the...

[redacted], located at [redacted]
 
We are sorry that the consumer is not
satisfied with the location of his/her accommodations at the [redacted]. We have confirmed that [redacted] is clearly located in the
shaded area of the mapping guidelines for the area labeled [redacted].
 
Consumers who prefer to stay in a
particular location or particular property have the option to visit our
Published Price service, and choose his/her preferred hotel and location from a
list of competitive prices across a wide range of hotels.
We are sorry that the consumer’s selected purchase is non-refundable and
non-changeable, and we are unable to assist with a refund. We appreciate the
opportunity to clarify.
Sincerely,
[redacted]
priceline.com
 
Express
Deals 2-Star hotel in the [redacted] Area
 
Your room: 2 Queen Beds - Nonsmoking Room - Free Internet, Mini
Fridge, Microwave
Amenities: Pet Friendly, Free Parking, Internet, Free Breakfast,
Swimming Pool, BEDDING
Guest Score: 7+
Check In: Sat, Jun 20, 2015
Check Out: Sun, Jun 21, 2015
Rooms: 1 room for 1 night
Room Rate: $49.00 per
room/night
Taxes & Fees: $12.32
Room Total: $61.32
Have a promo code?
Guest Info (Room 1)
Carmen
Billing Info
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
Send me email deals
continue
T axes and Fees
Amount: $12.32
Prices are in USD.
Cancel
Policy
 
This rate cannot be cancelled, changed or transferred.
Refunds are not allowed.
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITIONS PAGE
We want you to love your
hotel. So please read this important stuff.
 
All rooms will accommodate up to 2 people. Special requests (including preferences for smoking or
non-smoking rooms) should be requested through your confirmed hotel and cannot
be guaranteed by Priceline.
Reservation is guaranteed for arrival on the confirmed check-in
date only. If you do not check-in on the first day of your reservation and you
do not alert the hotel in advance, the remaining portion of your reservation
will be canceled and you will not be entitled to a refund.
The hotel that is booked may or may not be one that you have
seen during a hotel search on priceline. Any sorting or filtering options
previously used will not apply to this request.
The reservation holder must present a valid photo ID and credit
card at check-in. The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel to
the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
 
Hotel rooms purchased through priceline are not eligible for
frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
 
If your request is accepted, Priceline will immediately charge
your credit card the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your credit card will not be charged. Prices are
not guaranteed until purchase is complete.
 
I have read, accept, and agree to abide by
priceline.com's terms and conditions and privacy
policy.
Initial Here to Accept **

Our records indicate that a refund in the amount of $423.36 was issued for this reservation.

I have received that email as well from them but also a newer email stating they will not honor the refund.  Is there anything else I can do? 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Priceline.com advertises that it does not charge fees; however, the total charged for my flight was $10 more than doing it directly through the airline. Furthermore, when I tested Priceline.com site again by attempting to book another flight, there was the $10 again.  The total from Priceline.com for this "test" was again $10 higher than the airline's for the same flight.  I am convinced that Priceline.com is charging "hidden" fees.  My request was not only the refund, but that Priceline.com stops the practice or publishes it so that clients know about it. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have no problem with me being charged by priceline for $224.81. My concern is that when I received my bill it showed two charges of $224.81 and $170.07. That's fine if they want to charge me the $224.81 but I should receive a refund for the $170.07. Like I said I rented only one car and I should only be charged once.
Sincerely,
[redacted]









Read More Customer Complaints:

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Hello.  Please see the response below that we have sent to our customer. Thanks. [redacted]
*We wanted to take this time to contact you regarding your [redacted] Airlines ticket booked under Trip Number [redacted] We are writing to let you know that we have received...

your Revdex.com concern  in our Executive Offices. As we understand, you are requesting compensation as you were not permitted to stay overnight in your connecting cities.  We are sorry to hear about the issues you had during your travels. The issue has been reviewed and we are unable to provide a refund or compensation as requested. When booking airline tickets on the contact page it states, You will be issued electronic tickets. All travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries."  Also in the FAQ section on Priceline.com it does state:  Identification and Documentation Requirements Identification and documentation requirements are determined by your citizenship and by the countries you will be traveling to, through or from. Travelers who are unable to provide required documentation may be denied boarding without compensation, detained, and/or deported at their own cost. If you are unsure of your travel requirements, please contact the embassy or consulate of the countries you are traveling from, through and to. Additional Documents: In addition to a passport, the countries you are traveling to or transiting through may also require additional documentation such as entry, exit or transit visas, return or onward ticket, financial guarantees or even notarized documents. As this information is available on priceline.com prior to booking international travel, no refunds or compensation will be provided. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, [redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Again,  I selected area 3 "downtown [redacted], City Center" and never saw a map. Obviously your website was deceptive because I would not have knowingly booked a hotel in a State I wasn't going to be in, I couldn't use the hotel and asked for a credit toward a hotel in the right area. I had to book a separate hotel. Somehow the [redacted] area got added but it was not because I requested it and I would not have placed the bid if I knew I might get a hotel in the WRONG STATE. Priceline makes what 10%? so for about $15 you are sacrificing not only my future business but that of my business, family, friends and anyone else who will listen? Doesn't seem like a very good business model. Your website added an area I did not and would not have requested, without my knowledge and automatically booked a room in a different state.  
Sincerely,
[redacted]

Please close this case as we provided the customer both a discount on the purchase and provided a coupon for use on a future purchase.  Thank you .