Stahl Construction Company

Dear Ms. [redacted],
 
We are contacting you today regarding your airline
reservation for Trip Number [redacted]86.
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
have some concerns about...

the fees charged for cancelling the ticket. We do
apologize for any length of time you may have spent on the phone waiting for an
agent to take your call. We reviewed the notes and the record associated with
the case. We are sorry but our agent did not advise that we will waive the $200
cancel fee. You agreed to cancel the reservation minus the $200 cancel fee and
the non-refundable $7.45 processing fee per ticket.
 
The reservation you purchased is restricted. It cannot be
changed, cancelled or refunded. However, due to this extenuating circumstance,
an exception was made to cancel the reservation with a fee. We charge this fee
because we are breaking the contract with our travel partners.
 
We apologize for the inconvenience and thank you for your
time.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] for Trip Number
[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand your concerns regarding the savings that
you received by booking on our website and the rating of your confirmed hotel.
We reviewed the hotel's website and verified that on the day the you booked the
reservation, the rate they offered was $358.00 while Priceline's rate was only
$272.00. Therefore, you saved 24% by using our website. In addition, We found
that this hotel does meet our expectations for the star rating selected on our
website. Our competitors also rate this hotel as follows:
 
[redacted].com = 5 Stars
[redacted].com = 5 Stars
[redacted].com = 5 Stars
 
We evaluate each participating property on many different
criteria, including cleanliness, guest satisfaction, decor, etc. We screen
participating hotels carefully and update our information constantly to ensure
that you always receive the best available hotel.
 
We also researched your issue with our Chargeback
department and determined that your dispute case is still under investigation,
which will not close until June 26, 2015. Please be advised that your
reservation is restricted and we are not able to issue any refund. Please
conatct yor bank directly concerning the status of your disoute.
 
Once again, thank you for getting in touch about this.
 
 
Sincerely,
 
[redacted]
Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] Center for Trip Number
[redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand that you have issues on this hotel
reservation.
 
Prices are constantly changing depending on availability
and travel date. Our records show that the rate you purchased is
non-changeable, non-cancelable and non-refundable. All rooms will accommodate
up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other
special needs (including preferences for smoking or non-smoking rooms) should
be requested through your confirmed hotel and cannot be guaranteed. Any sorting
or filtering options previously used will not apply to this Name Your Own Price
request. This information was presented to you prior to purchase when you were
asked to review your reservation, including the number of rooms and the terms
associated with cancellations or changes. When you purchased your reservation,
you agreed to those terms. Therefore, we are unable to honor the rate that you
paid on this reservation for the additional room that you would like to book,
change, cancel or process a refund for this reservation.
 
For your reference, a copy of the contract page has been
sent in a separate e-mail. The contract page disclosed the terms and conditions
of your reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

Revdex.com, Inc.
 
The consumer’s
hotel room reservation was purchased directly with [redacted].com.
 
For any assistance
related to [redacted].com purchases, please contact [redacted] or Jessica
Byrd at [redacted].com (contacts below). ...


 
[redacted] [redacted]
[redacted] [redacted]
[redacted] 
 
 
Phone:
[redacted]    |  Fax: [redacted]
Address: [redacted]
Website: www.[redacted].com
 
 
Sincerely,
[redacted]
Priceline.com

According to the consumer, the terms and conditions of the selected purchase
were not disclosed prior to purchase, and therefore the consumer requests a
refund.
 
Attached
hereto, is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the...

selected purchase, including the following IMPORTANT
INFORMARION.
·       
Only the driver will be able to pick up
the rental car at the counter and must present a valid driver's license in
his/her name. An additional driver can be added at the counter for a fee
payable directly to the rental car company.
 
·       
Your reservation does not include
vehicle liability, collision or personal accident coverage for your rental car.
You should determine if you have insurance coverage prior to pick-up.
Thank you for the opportunity to
clarify.
Sincerely,
[redacted]
priceine.com
 
 
This checkout page for trip number [redacted] was submitted on
2015-05-21 19:10:04









 






















·       


4
·       


2

·       


AUTO
·       


AC
Unlimited Mileage
Compact Car with Unlimited Mileage




Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Thursday, May 21, 2015, 07:00 PM
Drop-off Date & Time: Tuesday, May 26, 2015, 05:00 AM
Driver Info: [redacted], Age: 25 and over
Rental Car Company:


Total Charges 5 Days at: $32 /day



Total:$252.85
Summary of Charges
Your Price Per Day:  $32
(per day)
Total Rental Days:5
Subtotal:$160
Taxes and Fees: (details)$92.85
Total Charges: $252.85
Best Price Guaranteed
Prices are in US dollars.


Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Important Information
 
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your
request is successful, Priceline will immediately lock in your reservation
and charge your form of payment. If your reservation is not successfully
booked, you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your reservation
does not include vehicle liability, collision or personal accident coverage
for your rental car. You should determine if you have insurance coverage
prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the driver
will be able to pick up the rental car at the counter and must present a
valid driver's license in his/her name. An additional driver can be added at
the counter for a fee payable directly to the rental car company.
·       
Prices
are not guaranteed until booking is completed.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

Initial Here: **
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

I have received the consumer’s additional
comments. As you requested, I have further
reviewed the consumer’s rebuttal claims and confirmed that the “Mandatory Fee” disclosure was clearly
provided prior to purchase in the Important
Information disclosure on the consumer’s contract page. Please note, consumers
must click on the hyperlink on the contract page entitled About Taxes, Fees, & Cancelation
Policy to view the Important Information disclosure.  This disclosure indicates that resort fee
charges are mandatory and not incidental charges. Attached hereto, is a screen
shot of the Important Information disclosure provided on the consumer’s contract
page. Priceline does not collect resort fees. Resort fees are charged by, and
paid directly to the hotel.
 
·       
About Taxes,
Fees, & Cancelation Policy
 
o  
Important Information
 
·       
The reservation holder must present a valid photo ID and credit
card at check-in.
The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel to
the customer at checkout. These charges may be mandatory
(e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
 
I appreciate the opportunity to review and clarify the consumer’s
rebuttal inquiry.
 
Sincerely,
[redacted]
priceline.com

From: [redacted] [mailto[redacted]] Sent: Monday, August 14, 2017 5:58 PM To: [redacted] Subject: [redacted]
* Hello [redacted] We resolved this with the help of Alaska Airlines to stop the cancellation of the flights.  The options on the complaint, would have been more viable several weeks back.  So based on the all other attempt to resolve we resolved a planned around these fights.  However the choice to cancel the fights the day before with no response to them being cancelled officially until it was less than 24 hours before the scheduled flights was insulting.  And we were pleased with [redacted]s helping resolve this.  And Im still not please with Priceline.com for choosing to do this the last minute.  But to repeat this complaint at the moment has been resolved as we did not take the refund and kept the tickets.  Thank you for your response.

We have received the
consumer’s additional comments. The consumer contacted one of our Chat Customer Care
agents advising that a lower
rate of $90.91 was located and requested a refund based
on our price guarantee. However, the agent was unable to complete the Best Price
Guarantee due to scheduled pick up time being 12:05 AM instead 12:00 AM. The
agent was later able to find an itinerary that matched on priceline.com with a
rate of $97.94, which was still lower than the $114.24 purchase. The agent
advised that Priceline would refund 100% of the difference to match that rate.
The difference between rates is $16.30. However, Priceline refund 200% of the
difference and provided the consumer with a refund of $32.60, which was
processed back to the consumer’s account on February 11, 2016. Therefore, the total
amount for the reservation is now only $81.64, which is lower than the $90.91
rate the consumer found on [redacted]. We are sorry that we are unable to assist the consumer with
a refund any further in this situation.
Sincerely, N. D’A[redacted] - Executive Offices

I understand that you are not satisfied with the resolution that was provided. I did review your case again and I apologize; however, we are truly unable to refund your reservation. Our hotel partner allows us to offer great prices to our customers on the condition that contractual obligation shall be met. I have checked our system for any exception; however, there is none for your reservation. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, Executive Offices

Our records indicate that a refund in the amount of $423.36 was issued for this reservation.

I have received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusion. Prior to submitting the
Express Deal reservation, we provided the consumer with a virtual map to view
where the hotel could be located within the Downtown - Marina area that was
selected. We confirmed the confirmed hotel is within the area, and we confirmed
the guest checked in as scheduled. We are sorry if the consumer is unhappy with
the location received; however, the reservation is non-changeable,
non-refundable and non-transferable. We are sorry that we are
unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
Executive Offices











3/21/2016






Complaint

I submitted a car reservation with Priceline for pickup on 3/5/2016. The reservation was through [redacted] at Clearwater St Petersburg Airport. When I got to the location to pick up the rental [redacted] stated they were unable to rent the car to me because I had a temporary card until my permanent card...

arrives in the mail. I called Priceline and was advised that they would refund the money but that it would take 10 days for them to research and confirm that a car was not used. I asked why would it take that length of time and the representative could not answer the question so I asked for a supervisor. The supervisor informed me that it was not 10 days to research but 10 days from the date the car was suppose to be returned, which is not until 3/12/16 because it was a 7 day rental. I asked her how could they hold my money for 17 days when [redacted] can confirm now that a car was not pickup up. I asked the supervisor was this company Revdex.com accredited and if so where was their corporate offices located and she informed me she was not allowed to provide me with that information and that I would just have to wait 10 business days from the date of the drop off. I stated to her that she just changed the time frame yet again by saying 10 business days and not 10 days and that this is the 3rd time the story has changed, she apologized and said she was incorrect before that it is in fact 10 business days from the date I was to return the car before they can research and refund my money, making it a total of 3-4 weeks process for a refund. Originally I was told this is policy setforth by contract with [redacted] and that as of 3/5/16 a request was sent to [redacted] to confirm the car rental was not used. I contacted [redacted]'s corporate office and was told that they show no such request from Priceline to confirm a care was not rented to me, that it is not their policy for it to take 10 business days from drop off date and that Priceline is a 3rd Party. I was also told that in the past Priceline has called the location directly to confirm a rental car was not picked up and unable to be rented to a person and it was done within 48 hours so that it can be confirmed that it was a case of unable to be rented and not the consumer changed their mind and was trying to get a refund. [redacted] also stated they do not understand why I was told 10 business days from drop off when their system shows right now 3/7/16 that no car was rented to me and my order cancelled out of their system.







Desired Resolution

I want my money refunded ASAP not 27-30 days from now.

Consumer Business Dialog

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]
[redacted]

Attached hereto is a copy of the consumer’s
initialed contract page indicating that the consumer selected and authorized the
purchase of a non-refundable,...

non-changeable reservation.
 
We are sorry we are unable to assist
with a refund.
 
Sincerely,
N D[redacted]
Executive Offices
 
 
 
 
This
checkout page for trip number [redacted] was submitted on 2016-03-01 08:04:04
Please Review Your
Request

2½ Star Moderate-Plus Hotel,
Tuscaloosa Area  
Which hotel will I get?




Check-In Date:


Tuesday, March 8,
2016




Check-Out Date:


Thursday, March
10, 2016




Region


Tuscaloosa, AL




City Area:


Tuscaloosa




Check-In Time:


Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:


Check-out times vary by hotel




Room 1:


[redacted]




Number of Rooms:


1




Guaranteed Amenities:


Guest Score 7/10 or Higher




Number of Nights:


2











 
Offer Price Per Room, Per Night:


US$ 64.00





Travel
Insurance:


US$
10.00






Subtotal:


US$ 128.00





Taxes and Service Fees:


US$ 28.10





Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:


US$ 156.10



Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired









Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD10.00 per room per night. Details.


 SHAPE  \* MERGEFORMAT



 *Prices are in US dollars.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on
the confirmed check-in date only. If you do not check-in on the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.
  If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requested. Please note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline. Any sorting
or filtering options previously used will not apply to this Name Your Own
Price request. Priceline
will immediately charge your credit card the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your credit
card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
  The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are
not eligible for frequent traveler points, upgrades, vouchers, or other
discounts and incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.
Initial Here:


I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide
by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because Priceline is liable for costs incurred due to their inability to meet their contractual obligations as outlined in the original complaint.  Apologize and refusing to pay does not recoup my losses. 
Sincerely,
[redacted]

Dear [redacted]
 
 
We  received the your
additional comments concerning your reservation with [redacted] Air Lines booked
under Trip Number [redacted]. 
As you requested, we have again reviewed this matter to
see if we overlooked anything that might support a more favorable conclusion.
We have again reviewed this matter and confirmed that the
representative advised you  that we would
refund the difference in the new ticket cost, versus the original ticket cost.
 
Our documented case history confirms that a full refund was
not offered for the used airline ticket. We are sorry for any inconvenience it
may cause, but we are unable to refund additional funds back to your account as
requested.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Dear [redacted],
 
Thank you for contacting us regarding your reservation at the [redacted].
 
We are writing to let you know that we have received your email in our Executive Offices. We understand you are...

requesting a refund on your reservation.
 
We reviewed your reservation details and confirmed the hotel and room type selected stated:
 
Cancel Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
 
We are sorry if you no longer can use your reservation; however, we are truly unable to offer a refund back to your account as requested. We sent a copy of your contract page to you for your review.
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

[redacted]   Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are...

requesting for a refund of the reservation as you were unable to use it because your visa was only valid the next day after your scheduled outbound flight.   We forwarded your concern to the airline for investigation. They informed us that they found no indication in their records that you were advised that the return flight can still be used.   With your reservation, the option we can present will be based on the fare rules associated with your ticket. The fare rules determine whether you are able to change or cancel your reservation. Fare rules are being governed by the airline. We, as travel agency, are bound to abide by the ticket fare rules. The [redacted] has advised us that, per fare rules, changes and cancellations or refunds are not allowed for your ticket. However, our Air Travel Services managed to get an authorization from the airline to refund you the unused taxes amounting to $205.56. Please advise if you want their department to proceed with the refund request process.   We apologize for any inconvenience and hope to hear from you soon.   Sincerely,   [redacted] Executive Offices

The consumer states:
 
“I was told at the ticket counter that
I could not board the flight because I did not have a return flight itinerary,
I ended up missing my flight on [redacted] airlines because Priceline did not
stating anywhere it on there website nor does any pop up...

window states that I
have to purchase around trip ticket on there website.”
 
 
Attached hereto is
a copy of the consumer’s initialed contract page authorizing the terms and
conditions of the purchase, including the following Important Information:
 
Important Information


















•

Ticket is non-refundable and
changes are not permitted. Please read the important fare rules and restrictions.

•

Fares are not guaranteed until
purchased.

•

You
will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to
check-in. If you are traveling outside the U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination
and/or in connecting countries.



 
International Travel
All International travelers will need a valid passport, and may
also need to show additional documentation at the destination and/or in
connecting countries. In addition, all travelers must have the proper documents
for entry/re-entry into a country (i.e. correct [redacted], valid passport,
onward/return ticket). For international one-way
travel, proof of return travel or onward travel may be required and
children travelling without both parents may also require additional
documentation. If you are unsure of the travel requirements for your
destination, please contact the embassy or consulate of all countries you are
traveling to and connecting through.
 







I appreciate the opportunity to clarify this
matter.
Sincerely,
[redacted]
Priceline.com
 
 
 
 
 
This contract for request number [redacted] was originally initialled on Mon Mar 9
16:31:31 EDT 2015




Your Trip Summary
























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$50,000 Emergency Evacuation coverage pays for the cost of medical
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$1,500 Medical Expense
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an offer and we will see if an airline accepts your offer.
Total charges, including taxes and fees,are displayed on the following
page.


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Flight Information - Sunday, March 29, 2015 (Arrives Monday,
March 30)




Flight 113
14h 45m, 7290 mi

From[redacted]
[redacted]
Departs: 11:00 AM

To[redacted]
[redacted]
Arrives: 4:45 PM (next day)

AircraftAirbus A340-300 (Jet)
Economy/Coach Class

Passenger
Names and Flight Preferences
Please enter passenger name(s) exactly as they appear on a
driver's license or other official photo ID.Passengers under the age of 15 must be accompanied by an
adult. Note: Meal and seat preferences are not guaranteed.
If you already have a priceline profile and
would like to acess your stored flight preferences, click here to sign in.
Adult Passenger 1:Under 18?

1.      First Name:



[redacted]

2.      Middle Name:



3.      Last Name:



[redacted]

4.      Suffix:



--


5.     
1.      Frequent Flyer Number:[redacted] Miles



2.      Meal Preference:



- No Preference -

3.      Seat Preference:



Window Seat

4.     
Please provide your TSA Secure Flight
information now. Learn more.
1.      Date of Birth:[redacted]
2.      Gender:Male
Infants:
Number of unticketed passengers under age 2: 0

We Recommend Trip Protection
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and Trip Interruption Protection reimburses for cancellations due to unforeseen
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family, job loss, natural disaster at departure or destination city or other
specified events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel
Accident Protection
24/7 Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services.
Please select a Trip
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Yes! I'd like to purchase Trip Protection for
$34.00 per person.View terms & conditions


No, thanks. I prefer to decline Trip
Protection.
Summary of Charges




























Airline Ticket Cost:

$336.00 per ticket





Airline Ticket Taxes & Fees:

$247.80 per ticket

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$583.80

Total Trip Cost:
(All prices are in US dollars)

$583.80

Baggage fees
are not included in your trip cost.

Important Information


















•

Ticket is non-refundable and
changes are not permitted. Please read the important fare rules and restrictions.

•

Fares are not guaranteed until
purchased.

•

You will be
issued electronic tickets. Remember to bring a valid government-issued photo ID with you to
check-in. If you are traveling outside the U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination
and/or in connecting countries.



 



[redacted]
** 



I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.


 



Airport Check-in and Security
If you have Electronic tickets
(E-tickets), your check-in options may include online check-in on your
airline's website, self-service kiosks at the ticket counter, or going to the
ticket counter. Check with your confirmed airline to determine which options
are available. If you have paper tickets you will need to present them at the
airline ticket counter to receive your boarding pass.
Plan to arrive at the airport a
minimum of 90 minutes in advance of departure for domestic flights and at
least 2 hours in advance of departure for international flights. Please check
on your confirmed airline's website to see if different times are
recommended.





Close Window


 
What identification will
I need at check-in?
The documentation you'll need will
vary depending upon your citizenship and your destination.
International Travel
All International
travelers will need a valid passport, and may also need to show additional
documentation at the destination and/or in connecting countries. In addition,
all travelers must have the proper documents for entry/re-entry into a country
(i.e. correct [redacted], valid passport, onward/return ticket). For international
one-way travel, proof of return travel or onward travel may be required and
children travelling without both parents may also require additional
documentation. If you are unsure of the travel requirements for your
destination, please contact the embassy or consulate of all countries you are
traveling to and connecting through.



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Hi. Please see the response we have sent to our customer. Dear Ms. [redacted], We are contacting you today regarding your reservation at the [redacted] booked under Trip Number [redacted]. We are writing to let you know that we have received your Better Business...

Bureau concern in our Executive Offices. As we understand, you had some issues with the quality of the hotel and you would like to be refunded. We apologize for any inconvenience this may have caused. We contacted the hotel; however, they did not allow a refund for your reservation. The reservation that you purchased is truly restricted which is non cancelable and non refundable. This information was provided on your contract page prior to booking. Our system calculates that you saved 31.00 USD or 44.93% by using our Express Deal option. As a gesture of goodwill, I processed a full refund in the amount of49.88 USD for your reservation. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, Joe A[redacted]Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. I am sorry to learn that you are not happy with the...

hotel you received. As I understand, you requested to cancel your reservation as you believed it to be a motel chain.   The hotel chains listed in the Star Level descriptions are for example only and do not necessarily reflect hotels that participate in the Priceline's Name Your Own Price program. Keep in mind that not all properties under a single chain will hold the same star level rating. While we may offer the name of a hotel chain as an example for a specific star rating, individual properties within that chain may actually have a higher or lower star rating based on the actual quality of that property.   We have researched to find that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:   [redacted]r   [redacted]r   [redacted]   We are able to get a good price on this type of booking but in turn your reservation does have restrictions and those restrictions are upheld by the hotel also. In the future, you may consider purchasing one of our less restricted reservations as they provide more options for changes.   We apologize that we are unable to offer the cancellation you are requesting.   Sincerely,   [redacted] Executive Offices