Stahl Construction Company

Dear [redacted]
 
Thank you for contacting us regarding your reservation
with [redacted] booked under Trip Number [redacted]
 
We apologize if you are dissatisfied with our service.
Customers are our number one priority, and we work hard to make your experience
with us a positive one. Your feedback is appreciated. Please keep in mind, the
exchange is determined by the fare rules associated with the tickets and are
governed by the airlines. Airline ticket exchange fees are charged and collected by the airline. 
 
Thank you for choosing to email us today. I hope you
found my reply helpful! Please email us again if you need anything else.
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Hello.  Please see the response we have sent to our customer's rejection.  Thanks. [redacted] Thank you for taking the time to contact us regarding your hotel reservation at th[redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices. We appreciate your feedback and forwarded them to the appropriate individuals for review as we continue to improve our service and avoid confusion. We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for; however, we evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etc. We are sorry to hear that your hotel fell short of this expectation during your stay. Please note that the [redacted] & [redacted] has been star-rated by Priceline according to our rigorous rating system and they met our strict quality standards. In addition, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location and amenities. This hotel has an Overall Guest Rating of 8.6 out of 10 on The Priceline Scorecard. You can review the Overall Rating s well as real traveler reviews for this hotel on our website. We are unable to provide further refund/compensation. We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely, [redacted]Executive Offices

Thank you for taking the time to contact us regarding your hotel reservation [redacted] for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you have issues with this hotel...

reservation.   We apologize that you were unhappy with your hotel accommodations. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etc. We are sorry to hear that your hotel fell short of this expectation during your stay.   Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. However, as a one-time exception, we have your refund for the unused nights has been processed. A refund for $379.40 was issued today, July 25, 2017. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days.   I hope you find this information helpful and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Customer’s Statement
of the Problem:
“I
was in the process of browsing hotels to stay at on the...

website
www.priceline.com on my cell phone. My dog jumped up on me as I was sitting on
my couch knocking my phone out of my hand and inadvertently pushed a button.”
 
Desired Settlement:
“I would like the $220.07 replaced back
into my bank account.”
 
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation. In this case, the consumer
selected a reservation that provided greater savings and less flexibility.
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the terms and conditions of the selected purchase.
 
·       
Cancel Policy
·       
This rate cannot be cancelled, changed or transferred. Refunds are not
allowed.
 
I thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
4-star hotel in the [redacted] [redacted]
Check In: Sat, Apr 11, 2015
Check Out: Sun, Apr 12, 2015
Rooms: 1 room for 1 night
Your Bid: $185.00 per
room/night
Taxes & Fees: $35.07
Room Total: $220.07
Have a promo code?
Guest Info (Room 1)
[redacted]
Billing Info
[redacted]
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
 axes
and Fees
Amount:
$35.07
Prices are in USD.
 
Cancel Policy
This
rate cannot be cancelled, changed or transferred. Refunds are not allowed.
TERMS AND CONDITIONS PAGE
We want you to love your hotel. So please read this important
stuff.
All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2
Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and
cannot be
guaranteed.
Reservation is guaranteed for arrival on the confirmed check-in
date only. If you do not
check-in on the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be
canceled and you will not
be entitled to a refund. Guaranteed late night arrival.
Check-out time varies by hotel.
If priceline accepts your price, priceline will book your
reservation in a property with
an equal or higher star level than you requested. Please note it
is possible that the
hotel you are booked in could be a Resort, which will meet or
exceed the minimum
qualifications of the star level you initially requested.
The hotel that is selected may or may not be one that you have
seen during a hotel
search on priceline. Any sorting or filtering options previously
used will not apply to
this Name Your Own Price request. Priceline will immediately
charge your credit card
the total cost of your stay. Rooms purchased through priceline
can not be cancelled,
changed or transferred and refunds are not allowed. If your
offer is not accepted, your
credit card will not be charged.
The reservation holder must present a valid photo ID and credit
card at check-in. The
credit card is required for any additional hotel specific
service fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkout. These
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives.
I have read, accept, and agree to abide by priceline.com's terms
and conditions and privacy
policy.
Initial Here to Accept **
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy

As per requested, the priceline request number...

is [redacted], email at the purchase time is  [redacted]the location of the hotel in priceline website is totally wrong, it is actually 20km away from the location which it supposed to be (and the zone I picked). please google map the location by yourself
Complaint: [redacted]
I am rejecting this response because:
Sincerely, 
[redacted]

Dear Ms. [redacted],
 
Thank you for taking the time to share your recent
priceline.com
experiences with us.
 
We are writing to let you know that we received your
RevDex.com concern in our Executive Offices. We understand
that you have
been trying to...

book an offer showing on our website. Our
booking system
is linked to our travel partners' booking system, just as
any other
Internet travel service or travel agency. Regrettably,
there are
occasional time lags, which impact true reservation
availability. What
this means is that, listed reservations may not actually
be available
because they have not refreshed their reservation system
database at the
time we access it. This time lag is common throughout the
travel
industry and is not unique to us. While it is rare that
this happens, it
appears that due to changing inventory the reservation we
offered was no
longer available at the time we attempted to book it.
 
If this occurs, we suggest that you review the list of
remaining
itineraries and try again. Please be sure to start a new
search from the
home page, instead of using the back buttons. This will
reduce the
likely hood of seeing the same itinerary again, although
it?s possible
the same itinerary may displayed and may or may not be
available.
 
We would like to inform you that you have a confirmed
airline and rental
car reservation for Mr. John R [redacted] with Trip Number
[redacted]. A copy
of the itinerary will be sent to you on a separate email
message
following this email.
 
We apologize for the inconvenience and hope you find this
information
helpful.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]I am rejecting this response because:I have a growing feeling that Priceline representatives don't really read my messages, and basically fail to understand the real nature of the problem.Once again, there was no special request -- if there was one the hotel would have honored it, but Priceline does not even allow customers to submit that special request.Please see attached three screen shots. One shows [redacted].com [redacted] screen, the other [redacted] screen, the last one Priceline [redacted] screen. As you can see, both [redacted] and [redacted].com allow the customer to select the smoking preference. I understand that they might not guarantee it but at least they communicate it to the hotel, and the hotel makes a decision based on their availability. In my case the hotel did confirm that they would have honored the non-smoking request if they ever received it from Priceline. However, Priceline does not do that at all. Instead, as you can see from the attached Priceline screen, they basically mislead customers into believing that the rooms are simply only of one type, non-smoking.If, at the time of [redacted], I knew that non-smoking room is not guaranteed I would have not booked at that hotel -- there are plenty of other hotels and other [redacted] sites, but, once again, Priceline simply false advertised their inventory.I also believe they need to start focusing on improving their user interface and customer support rather than referencing their vague contracts, because that's what "Better Business" is about.Sincerely,[redacted]

As part of the request process, we authorize the amount of your reservation to the form of payment you used to place the request in order to verify that the form of payment will accept the full amount of the charge. Authorizations should automatically drop off soon after the charges are processed to...

your account.   An authorization is not a charge, so it will not appear on your monthly statement. Depending on your bank, and in most cases, authorizations are removed within 3 to at most 7 business days. Your form of payment will only be charged once, if and when we successfully book your reservation.    Our booking system is linked to our travel partners booking system, just as any other internet travel service or travel agency, and there can be occasional time lags which impact true reservation availability. We apologize if we were unable to process the request. Our system indicates that we were either unable to authorize the credit or debit card, or there was a time-out during the process.    As a gesture of goodwill I would like to present you with a priceline.com coupon code that you can apply towards a future Express Deals hotel reservation, booked on priceline.com website or mobile app.   Coupon Code: [redacted]   The above coupon code will give you 20 % discount and will expire 10/1/2018  11:59:59 PM EST. This is a single use Express Deals hotel coupon valid on a future hotel Express Deal booking. Discount applies before taxes and fees.   We apologize for any inconvenience and look forward to serving all of your travel needs.     Sincerely,   Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.  I am sorry that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Thank you for taking the time to contact us regarding your reservation at the Extended Stay Americ** [redacted] for [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. I am sorry to learn that you are...

not happy with the hotel you received. As I understand, you felt the star rating assigned to your hotel was not accurate and it's not in the area you requested.   The hotel chains listed in the Star Level descriptions are for example only and do not necessarily reflect hotels that participate in the Priceline's Express Deal program. Keep in mind that not all properties under a single chain will hold the same star level rating. While we may offer the name of a hotel chain as an example for a specific star rating, individual properties within that chain may actually have a higher or lower star rating based on the actual quality of that property. We have researched to find that this hotel does meet our expectations for a 2.5 star rating selected on our website. Our competitors like [redacted]r and Hotels.com, also gave this hotel a 2.5 star rating.   In addition, we reviewed the location of your confirmed hotel. The hotel you received is in fact in the [redacted] MoPac area of the map that you reviewed on our website. When you were submitting your request, our website stated that your confirmed hotel could be located anywhere within that shaded area.   Based on the Hotels cancel policy, the Express Deal is normally a non-refundable reservation; however, we came to a decision to allow a one time exception and processed a full refund. We see that in spite of your issue with this hotel, you still opted to book another reservation for the same date using our website. A refund for 135.98 USD was processed today, October 3, 2017. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.   We apologize for any inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Complaint: 118[redacted]
I am rejecting this response because: I arrived at the hotel the night of 4th of November and explain the reason why my friends can't stay in the hotel for 8 days. The hotel receptionist told me to call priceline.com customer service to explain to them and I did, the priceline.com customer service representative I spoke with told me that we should not check-in after we both agreed that priceline.com will deduct 2 night from the 8 nights as penalty and 6 nights would be refunded. She gave me a case number and told me to call back after 2 days if I did not receive the refund, she also obtained my consent for cancellation and refund. 
Sincerely,
[redacted]

0in" border="1" cellpadding="0" cellspacing="0" width="100%">


 Thu Feb 18, 2016 11:48:18 AM ET

 





 Dear Mr. [redacted],

Thank you for taking the time to contact us regarding your reservation at the
[redacted] for Trip Number [redacted]49.

I am writing to let you know that your concern was escalated by one of our
Priceline Senior Agents.

I understand your concern regarding your reservation. The reservation that
you purchased is truly restricted which is non cancelable and non refundable.
This information was provided on the contract page that you reviewed and
initialed prior to booking. I contacted the hotel to request for exception;
however, the hotel advised that the reservation is truly non refundable as
per policy. I apologize; however, I will be unable to cancel and refund your
reservation.

We apologize for the inconvenience and thank you for your time.

Sincerely,

Joe A[redacted]
Executive Offices 

Attached hereto is a copy of the consumer’s initialed contract
page authorizing the terms and conditions of the selected purchase.


This checkout page for trip number
[redacted]49 was submitted on 2016-02-14 16:59:39
Please
Review Your Request

4 Star Deluxe Hotel  
Which hotel will I get?




Check-In Date:


Saturday,
September 3, 2016




Check-Out Date:


Sunday, September
4, 2016




Region


Fort Lauderdale, FL




City Areas:


Ft Lauderdale
Beach Area
Hollywood Beach
Pompano Beach




Check-In Time:


Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:


Check-out times vary by hotel




Room 1:


[redacted]




Number of Rooms:


1




Guaranteed Amenities:


Indoor or Outdoor Pool, Guest
Score 7/10 or Higher




Number of Nights:


1













Offer Price Per Room, Per Night:


US$ 120.00





Travel
Insurance:


US$
5.00






Subtotal:


US$ 120.00





Taxes and Service Fees:


US$ 22.14





Priceline Hotel Coupon:


-US$ 0.00





Total Room Charges*:


US$ 142.14



Apply Coupon




Hotel Fee:


US$ 31.50






Total Cost*:


US$ 173.64


Have a coupon code? Apply Remove Coupon
This coupon is invalid or has expired






No surprises!
Total cost includes estimated hotel fees (e.g resort fees). Your total cost
will never be higher than displayed above.
 *Prices are in US dollars.
 SHAPE  \* MERGEFORMAT
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Yes!
I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on
the confirmed check-in date only. If you do not check-in on the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.
  If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requested. Please note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline. Any sorting
or filtering options previously used will not apply to this Name Your Own
Price request. Priceline will immediately charge your credit
card the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal
account the total cost of your stay. Rooms purchased through priceline cannot
be cancelled, changed or transferred and refunds are not allowed. If your
offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
  Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.



I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.




Please check the box above to indicate that you have reviewed
these rules and your hotel request, and that you agree to abide by
priceline's terms and conditions.

Dear [redacted]   Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel for Trip Number [redacted]
* We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you did not...

intend to purchase your reservation. We reviewed your booking and verified that you purchased a restricted rate. Prior booking, we indicated that we will immediately charge your credit card the total room charges upon booking. We apologize; however, your reservation is non-changeable, non-cancellable and non-refundable.   I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: it is not an offer to resolve the issue but rather an inquiry for more information.  This letter was also sent to my email address on 8/12/15 and I responded by providing the information that was requested.  Am awaiting an offer of resolution.
Sincerely,
[redacted]

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. The reservation was available to the consumer as booked for check-in on 9/17/2015 after 3:00 PM. We are sorry that the consumer chose not to check –in as booked after 3:00 PM. I am sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com
Your reservation from Sep 17, 2015
Confirmation emailed to: [redacted]
Itinerary details also accessible from: My Trips.
See your complete flight itinerary and receipt for your trip below (Trip Number: [redacted])
Remember to bring a valid government-issued photo ID with you to check-in.
Please confirm your flight information and check-in location with the airline prior to each departure.
Baggage fees are not included in your trip cost
Priceline Trip Number: [redacted]
You have Added a at [redacted]. This is your Added reservation at [redacted].
[redacted] 1 out of 5 star Hotel
Check-in: Thu, Sep 17, 2015 - After 03:00 PM
Check-out: Fri, Sep 18, 2015 - 11:00 AM
________________________________________
Address:
[redacted] , **
Get directions
[redacted], **
Phone number:
###-###-####
###-###-####
________________________________________
Number of rooms:1 room
Reservation name:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I disagree with their rating about the hotel but will accept their resolution with me. Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]   Good Morning [redacted]   We have received a response from [redacted]   Hello [redacted] We apologize for the delay, we are checking with our customer care department, they are managing this file, and it is under resolution, we hope provide you the response asap.   Thanks a lot for your patient!       [redacted]
[redacted]
[redacted]

Thank you for taking the time to contact us regarding your reservation at the [redacted]. We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We appreciate your business, and we are very...

sorry that you have been disappointed with the way this matter was handled. We reviewed your information with the hotel and verified your reservation was entirely used. Our partners have guest satisfaction in mind and will usually take steps to address concerns when received during stay. We reviewed your information further and confirmed the hotel offered you several rooms to choose from where they can move you into; however, you declined the assistance offered by the hotel. We apologize; however, the hotel will not approve any compensations/refunds. As a gesture of goodwill, here is a 15% Hotel Express Deal coupon that you can use on a future purchase. You will need enter your Coupon Code, [redacted] at checkout then, click "apply" and your discount will instantly be deducted from your room subtotal. It expires by 11:59 PM Eastern Standard Time on December 31, 2018. This compensation is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs. Thank you for your time. We hope you find this information helpful. Sincerely,[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because: when Priceline advertises "Best Price Guarantee" they don't make a mention of the 24 hr window that is needed. Had I known this and if they did their due diligence to make their customers aware of that,  maybe providing the link that you provided now about the 24 hr policy once I made the reservation ,then I would have acted accordingly. I don't feel like you care about your paying customers and it is how you train your employees too. It is sad that your company doesn't consider it important to make your customers happy ESPECIALLY considering how much competiton you have.Also, providing me with the link to your policy is a dismissal to my complaint. 
Sincerely,
[redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand you were unable to travel and your are requesting for a refund. We reviewed your information and verified your reservation was a no show. When you missed your scheduled...

check in date, the hotel considered you a no show and released your room. This is standard hotel procedure and because the reservation is prepaid, it is non-refundable. Also, the hotel's Operations Manager, [redacted] informed us they were unable to receive any calls from you requesting for a cancellation on the day of your arrival. The hotel informed us, they will not approve any compensations/refunds. Thank you for your time. We hope you find this information helpful. Sincerely, Executive Offices