Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because: it is not an offer to resolve the issue but rather an inquiry for more information.  This letter was also sent to my email address on 8/12/15 and I responded by providing the information that was requested.  Am awaiting an offer of resolution.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I thank you whole heatedly!  I will definitely use your services again with all the $ required for such things at a later date!
Sincerely,
Donna [redacted]

I have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. Attached hereto is a copy of the consumer’s
contract page authorizing the terms and conditions of his/her selected purchase
for a 1 star property at the rate of $36 per night. The [redacted] located at 1[redacted], is clearly located
in the area labeled New [redacted], which was selected and authorized by the consumer. We
are sorry that we are unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com
 
 
[redacted]
[redacted]
[redacted]
 
This checkout
page for trip number [redacted] was submitted on 2015-07-30 13:23:40
$36 per night


















1 Star Hotel in
New [redacted] Area for $36/night
This deal saves 34% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.




















Star Rating:



What hotel is this?

Guaranteed Amenities:


Free Breakfast
Indoor or Outdoor Pool


Fitness Center


Check In:

Fri Jul 31, 2015

Check Out:

Sun Aug 2, 2015

Rooms:



1 Room
2 Rooms
3 Rooms
4 Rooms
5 Rooms
6 Rooms
7 Rooms
8 Rooms
9 Rooms
All
rooms will accommodate up to 2 adults.









Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
First:
MI:
[redacted]
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

New [redacted]






© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this area
View a larger map »

We
Recommend Trip Protection
Trip Protection for this hotel stay
is $10!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Summary
of Charges



























Price
per night:

$36

Rooms:

1

Nights:

2

Room Subtotal:

$72.00

Travel Insurance

$0.00 ( DECLINED ) + Add
now Recommended!
(remove)

Taxes & Fees:

$13.34

Priceline Hotel Coupon:


-$0.00




Total Price:
All prices are in U.S. Dollar.

$85.34
85.34
85.34 0.00
Apply
Coupon
Have a coupon code?
Apply
This coupon is invalid or has expired


Mandatory fee of is collected at the hotel.
Booking
Conditions
All rooms will accommodate up to 2 people. Any Special requests
should be requested through your confirmed hotel and cannot be guaranteed
by Priceline.
Priceline will immediately charge your credit card the
total room charges upon booking.
Reservation is guaranteed for date of check-in only.
Rooms purchased through Priceline
Express Deals cannot be cancelled, changed or transferred and refunds are
not allowed.
Hotel Name will be revealed upon
booking.
Mandatory Fee: This hotel charges an additional . This fee will be charged to
you directly by the hotel. Mandatory fees are not optional and typically
cover items such as resort fees, energy charges or safe fees. The amount
of the charge is subject to change.
I agree to the
Booking Conditions, Terms
and Conditions and Privacy Policy by booking this room.

Complaint: [redacted]
I am rejecting this response because: having theft as a company policy is not an adequate response. I paid for a seat on flight 229, then had to pay a second time to use my ticket on flight 229. No change was ever made and adequate notice was given that I was using the ticket. 
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding your reservation at the [redacted]. We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We appreciate your business, and we are very...

sorry that you have been disappointed with the way this matter was handled. We reviewed your information with the hotel and verified your reservation was entirely used. Our partners have guest satisfaction in mind and will usually take steps to address concerns when received during stay. We reviewed your information further and confirmed the hotel offered you several rooms to choose from where they can move you into; however, you declined the assistance offered by the hotel. We apologize; however, the hotel will not approve any compensations/refunds. As a gesture of goodwill, here is a 15% Hotel Express Deal coupon that you can use on a future purchase. You will need enter your Coupon Code, [redacted] at checkout then, click "apply" and your discount will instantly be deducted from your room subtotal. It expires by 11:59 PM Eastern Standard Time on December 31, 2018. This compensation is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs. Thank you for your time. We hope you find this information helpful. Sincerely,[redacted]Executive Offices

Complaint: 1[redacted]
I am rejecting this response because: the copy of my itinerary said "Hooray, no additional hotel fees!" Even the two supervisors at Priceline that I spoke to on the phone said that they were able to find what I referred to and they apologized for the "glitch". 
Sincerely,
[redacted]









Read More Customer Complaints:

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Dear Ms. [redacted],
 
Thank you for taking the time to share your recent
priceline.com
experiences with us.
 
We are writing to let you know that we received your
RevDex.com concern in our Executive Offices. We understand
that you have
been trying to...

book an offer showing on our website. Our
booking system
is linked to our travel partners' booking system, just as
any other
Internet travel service or travel agency. Regrettably,
there are
occasional time lags, which impact true reservation
availability. What
this means is that, listed reservations may not actually
be available
because they have not refreshed their reservation system
database at the
time we access it. This time lag is common throughout the
travel
industry and is not unique to us. While it is rare that
this happens, it
appears that due to changing inventory the reservation we
offered was no
longer available at the time we attempted to book it.
 
If this occurs, we suggest that you review the list of
remaining
itineraries and try again. Please be sure to start a new
search from the
home page, instead of using the back buttons. This will
reduce the
likely hood of seeing the same itinerary again, although
it?s possible
the same itinerary may displayed and may or may not be
available.
 
We would like to inform you that you have a confirmed
airline and rental
car reservation for Mr. John R [redacted] with Trip Number
[redacted]. A copy
of the itinerary will be sent to you on a separate email
message
following this email.
 
We apologize for the inconvenience and hope you find this
information
helpful.
 
Sincerely,
 
[redacted]
Executive Offices

For trip number [redacted], we contacted your hotel today and spoke with Linda at the front desk. We verified that they have not processed a refund in the amount of $83.90. We took the necessary steps to have the amount refunded back to your card. We have been advised that it will be processed...

today and you will expect to see it in 3 to 5 business days. We have documented your concern, so that a proper feedback can be provided and to make sure that we do not encounter the same issues from happening in the future. For trip number [redacted]. We see that a refund in the amount of $95.79 has been processed plus an additional 25% in the amount of $23.95 and the difference in rates between your overbooked hotel and the new booking which is $27.68. A total amount of $147.42 has been posted on June 21, 2017. We have confirmed this in our system and this was posted on your credit card ending in [redacted] We truly apologize for the inconvenience caused and we thank you for your time. Sincerely,Executive Offices

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]   Good Morning [redacted]   We have received a response from [redacted]   Hello [redacted] We apologize for the delay, we are checking with our customer care department, they are managing this file, and it is under resolution, we hope provide you the response asap.   Thanks a lot for your patient!       [redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: Again I never choose anyour area other than [redacted] There is a glitch obviously in the system because when I bid the first time it said [redacted] place for  $53 which in return was not accepted so it prompted me to bid higher to resubmit to see if [redacted] place will accept the bid but PRICELINE choose whatever hotel they wanted and not my choice I later received an email with itinerary for a hotel or never placed a bid on. This is my issue clearly they have a glitch and maybe it defaulted but as a customer I am saying I did not choose those I typed in [redacted] Place manually.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I disagree with their rating about the hotel but will accept their resolution with me. Sincerely,
[redacted]

Complaint: 1[redacted]
I am rejecting this response because:No confirmation e-mail was sent after my bid of $14 had been accepted, Instead, I was offered, in reality tricked, into taking on the Priceline.com [redacted] Bank card along with  $50 statement credit towards purchase of this car rental. Understand, prior to my unfortunate experience this complaint seeks to redress, I did not seek a new credit card. However, as a result of this, I now have a credit card, but no car rental reservation.
Sincerely,
[redacted]

I am writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you wanted to get refunded 100.00 USD since you applied for a [redacted] card and our agent promised you that you'll get this refund even if your application is...

declined.I have carefully reviewed your reservation and based on our investigation, our agent did not confirm that you would be refunded 100.00 USD if your credit card application was declined. This promotion, in partnership with [redacted], does not actually refund, instead, if your credit card application is approved and used to book a reservation on priceline.com, you will be provided 100.00 USD statement credit which will be shown in your first month billing statement. When you called us and asked if you will still get the 100.00 USD discount, the agent was unable to provide you with an appropriate answer, thus, the call was conferenced with a [redacted] sales agent. The [redacted] agent did advise that if you get approved for the card, you'll be able to get the 100.00 USD [redacted] credit on your first month billing statement. When you asked again what if you will not be approved, the agent advised you to call back at a later time when their system is already updated whether your credit card application is approved or not. After the call conference with [redacted] sales agent, we did advised you that in case you wanted to cancel the reservation, you have until November 28 before 11:29 PMEastern Time for a free cancellation. Based on this information, I regret to inform you that we will be unable to provide a refund for the amount of 100.00 USD.We are sorry we did not provide you the answer that you are looking for and we thank you for your time.Sincerely,Executive Offices

[redacted]
[redacted]
[redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint [redacted]   Priceline is lying.   American Airlines told me that if I had booked through them directly, they would have refunded my money.  
[redacted]   Neither company appears to be looking out for the consumer.

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand you were unable to travel and your are requesting for a refund. We reviewed your information and verified your reservation was a no show. When you missed your scheduled...

check in date, the hotel considered you a no show and released your room. This is standard hotel procedure and because the reservation is prepaid, it is non-refundable. Also, the hotel's Operations Manager, [redacted] informed us they were unable to receive any calls from you requesting for a cancellation on the day of your arrival. The hotel informed us, they will not approve any compensations/refunds. Thank you for your time. We hope you find this information helpful. Sincerely, Executive Offices

Important Information About Your HotelThis confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 07/23/2015 at 02:20 PM. Priceline has processed the refund to your credit or debit card. You can expect to see it posted to your card within 5 business days. A...

summary of all charges related to this order is shown below. Please note that Name Your Own Price? hotel rooms purchased through priceline are non-cancellable and non-changeable. This is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request.Total Original Cost (including taxes and fees)$ 170.02($ 170.02)$ 0.00Hotel Cancellation Fee$ 0.00$ 0.00$ 0.00Total Charges to Credit Card:$ 0.00 Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be different. However, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown above. Please allow a full billing cycle to pass for all refunds to be processed. If you need any further assistance please send us an email by clicking here. We would be happy to assist you in any way we can.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: when booking on priceline express deals or with hotwire, you are booking with star ratings and areas of where you want to stay.  We do not know the hotel until we book it and pay for it. The check in and check out dates, number of rooms, star rating, and room type was identical.  In order to find out the hotel name, I would have had to book and pay for the room.  Your best price guarantee states ,express deal, if you find a better deal, you will refund the difference.   And I have done that in the same booking way that Priceline deals.   If we have to pay on another website to find out if it is the exact same deal, it is misleading the consumers.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I already know that the purchase was made with [redacted].com but when I went to the Revdex.com site for this business, it directed me to priceline.com.  I have already had multiple conversations with personnel at [redacted].com over a 4 month period with NO RESOLUTION.  I am not interested in staring the process again as they have been unable to do ANYTHING.  That is why I have come to Revdex.com.  Please advise as to how I should proceed.
Sincerely,
[redacted]

Hi. Please see the response below that we have sent to our customer.  Thanks. Dear Ms. A[redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we...

have received your Revdex.com concern in our Executive Offices. We understand that you are requesting a refund of this hotel reservation. Our records show that for the room type that you've selected, refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, November 4th). This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms. Therefore, we are unable to provide a refund for this booking. We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely, Jenn HapdusExecutive Offices