Stahl Construction Company

Thank you for taking the time to contact us regarding your reservation at the [redacted] & Suites for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you were unhappy with your hotel accommodations. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etc. Our record shows that your confirmed hotel has a guest rating of 9.0 out 10.0.   I reviewed your record in our system and confirmed that the K[redacted] & Suites and [redacted] & [redacted]hat was initially selected is the same property. We were advised that due to the property's decision to cease affiliation with Hilton, they decided to change their name. However, although the property's name has changed, they confirmed that the quality and amenities they offered have not.   Also, I have discussed with them your issue and I was advised that they were not made aware of it during your stay. Due to this, they do not feel that a compensation is due. Since it is at your confirmed hotel's discretion to offer a refund, we regret to inform you that we are unable to fulfill your request for compensation.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because the image you provided does not accurate represent the information as displayed on the website. It is a listing of the hotel zoomed in all the way. However on the website when making the bid on a regular resolution screen it is not specified that [redacted] area is outside of the [redacted], ** city bounds.Find photographic evidence attached.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This is not true, on the other hotel pages, it's clearly shows the hotel resort fees, the exact amount and total for number of nights, saying maybe hotel will charge is misleading, I could have avoided this hotel and not book it, you can spin this all you want BUT I WILL NOT PAY IT AND FILE MORE COMPLAIN WITH OTHER GOVERNMENT AGENCIES OR MY ATTORNEY GENERAL OFFICE. I WANT TO HAVE A PEACEFUL VACATION, LIKE I SAID CONTACT THE HOTEL AND WAIVE THE FEES, I WILL NOT PAY IT.
Sincerely,
[redacted]

Important Information About Your Package
This confirms that Trip Number [[redacted] ] for your package has been cancelled as of 01/20/2016 at 03:22 PM. priceline has processed the refund to your credit or debit card. You can expect to see it posted to your card within 5 business days. A summary...

of all charges related to this order is shown below.
Please note that packages purchased through priceline are non-cancellable and non-changeable. This is a one-time only refund which has been granted based on the extenuating circumstances relating to your Vacation request.
Item
Amount Charged
Amount Refunded
Total
Total Vacation Price(including taxes and fees)
$225.12
$225.12
$0.0
Total Charges to Credit Card:
$0.0
Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be different. However, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown above. Please allow a full billing cycle to pass for all refunds to be processed. If you need

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.
We verified that the following areas were selected during the booking process. [redacted] [redacted] - Entertainment, Shopping District [redacted] - City hall - [redacted]. I am sorry that priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com
 
This checkout page for trip number [redacted] was submitted on 2015-08-22 16:28:08
Please Review Your Request
2½ Star Moderate-Plus Hotel  
Which hotel will I get?
Check-In Date:
Saturday, August 22, 2015
Check-Out Date:
Sunday, August 23, 2015
Region
[redacted], BC
City Areas:
Downtown - Coal Harbor, Stanley Park, Convention CenterDowntown - Entertainment, Shopping District[redacted] - City hall - UptownLangley[redacted]
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Number of Nights:
1
 
Offer Price Per Room, Per Night:
US$ 188.00
Travel Insurance:
US$ 5.00
Subtotal:
US$ 188.00
Taxes and Service Fees:
US$ 41.37
Priceline Hotel Coupon:
-US$ 0.00
Total Charges:
US$ 229.37
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
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24/7 Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
Yes! I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No, thanks. I prefer to travel without Trip Protection.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
  Priceline.com is unable to facilitate a rebate of Canadian Goods and Services Tax ("GST") for U.S. resident customers booking Canadian hotel accommodations utilizing the priceline.com service.
I[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage. I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

I apologize for the confusion. We sent an email to you on 4/27 stating we would refund you as well as including a goodwill coupon (see below). This is why we regarded this as closed. You will be receiving a follow up call/email from our executive offices to clear up any questions you may still have.  [redacted] We are contacting you today regarding your reservation at the [redacted] - [redacted] booked under Trip Number [redacted]. We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you were unable to use the reservation because the hotel was asking for a250.00 USD security deposit. We apologize for any inconvenience this may have caused. We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided at the time you booked your reservation. We contacted the hotel and confirmed that they require a 250.00 USD security deposit to all guests. When you placed your request, we provided this information on your contract page, and you agreed if your request was accepted at the price you named, your reservation will be non-changeable and non-refundable. As a gesture of goodwill, we processed a full refund in the amount of88.23 USD for your reservation. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days. As an apology for the inconvenience, we are also providing you a coupon that you can use on a future Hotel Express Deal reservation on our website. The coupon will provide a 10% discount excluding taxes and fees. Below are the details of the coupon: Coupon Code: [redacted]Expiration Date: February 28, 2018 We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, [redacted]Executive Offices

[redacted]
*
Thank you for taking the time to contact us regarding
your rental car reservation with Hertz Corporation for Trip Numbe[redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand that you have issues with this rental car
reservation.
 
We apologize for the confusion. Our records show that the
rate you purchased is non-refundable, non-transferable and non-changeable even
if the reservation is not used. If the driver provides a debit card for the
security deposit, proof of round trip airline travel may be required and any
funds used for the deposit cannot be accessed until after the car is returned.
This information was presented to you prior to purchase when you were asked to
review your reservation, including the terms associated with cancellations or
changes. When you purchased your reservation you agreed to those terms.
 
For your reference, a copy of the contract page has been
sent in a separate e-mail. The contract page disclosed the terms and conditions
of your reservation.
 
However, as a one-time exception, we have canceled this
reservation and your refund has been processed. A refund for $449.96 was issued
today, August 16, 2016. We will issue a refund to your bank within one business
day. Your bank will then post it to your account. The bank processing time
varies so please check with them if you do not see it in your account within a
few days.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
J[redacted]
Executive Offices

Complaint: [redacted]I am rejecting this response because:I have a growing feeling that Priceline representatives don't really read my messages, and basically fail to understand the real nature of the problem.Once again, there was no special request -- if there was one the hotel would have honored it, but Priceline does not even allow customers to submit that special request.Please see attached three screen shots. One shows [redacted].com [redacted] screen, the other [redacted] screen, the last one Priceline [redacted] screen. As you can see, both [redacted] and [redacted].com allow the customer to select the smoking preference. I understand that they might not guarantee it but at least they communicate it to the hotel, and the hotel makes a decision based on their availability. In my case the hotel did confirm that they would have honored the non-smoking request if they ever received it from Priceline. However, Priceline does not do that at all. Instead, as you can see from the attached Priceline screen, they basically mislead customers into believing that the rooms are simply only of one type, non-smoking.If, at the time of [redacted], I knew that non-smoking room is not guaranteed I would have not booked at that hotel -- there are plenty of other hotels and other [redacted] sites, but, once again, Priceline simply false advertised their inventory.I also believe they need to start focusing on improving their user interface and customer support rather than referencing their vague contracts, because that's what "Better Business" is about.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I understand if Priceline admitted to any wrongdoing, they would be in a tough bind since I am clearly not the only customer to complain about their lack of transparency. I ask for nothing back from them but I do ask that Priceline change their current listings (which are the same as they were when I used their services) and be CLEAR and HONEST about how it does business and not bury their bait and switch tactics in the fine print of their customer agreements, to do otherwise is cheating their customers.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did not input my name into the terms and conditions section - as I told the representatives when speaking with them, I was told I would have to input my name to accept charges, but there was not anything that popped up, or even an agree button.... it automatically charged my card.I have spoke with the hotel management, and they informed me this happens REGULARLY and they are so sorry I even attempted to book through them.this room is suppose to be for a wedding and priceline doesnt even have the right customer service to offer me the wedding price after their website glitches. I understand they feel they cannot give me my money back and thats fine, I still need the room, however, they are almost $40 more expensive than the wedding price!I spent 4 hours trying to work something out - as an unhappy customer, I believe there is something that priceline can do for their consumers.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The ad (attached) clearly mentions that a.) it'll be a hotel and b.) it'll be similar to [redacted], [redacted] and Holiday Inn - what they gave me instead was a hotel apartment. Why didn't the ad say that it could be a hotel apartment? If I had know that they could have given a hotel apartment as well then I wouldn't have booked the express deal at all in the first place. It's a misleading ad as you ca see above. And hence I contacted customer care right away in an attempt to cancel the reservation. And following which I booked another "hotel" not a hotel apartment with another website.
Sincerely,
[redacted]

Dear [redacted]
 
We are contacting you today regarding your reservation at
the [redacted] - North Airport booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices. We understand that you
have some concerns regarding our refund process.
 
We have reviewed this concern and verified that the hotel
contacted us last March 30, 2016 offering to cancel your reservation. Since we
did not receive any previous contact from you regarding a cancellation request,
we tried to call you to get your approval in canceling the reservation.
However, we were unable to reach you on the phone number registered on your
reservation so we sent an email to your email address [redacted] requesting for your
callback. I apologize; however, our standard procedure is we need to get
approval from our customers before processing a cancellation.
 
I checked our records and verified that you reservation
was canceled when you called us last April 11, 2016. The refund of $65.11 is in
process. All refunds are processed in our system within one business day and
depending on your bank, it may take 5-10 business days to post to your account.
Bank processing time varies so please check with them if you don't see the
refund posted to your account within the next few days.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Thank you for taking the time to contact us regarding your reservation at the Extended Stay Americ** [redacted] for [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. I am sorry to learn that you are...

not happy with the hotel you received. As I understand, you felt the star rating assigned to your hotel was not accurate and it's not in the area you requested.   The hotel chains listed in the Star Level descriptions are for example only and do not necessarily reflect hotels that participate in the Priceline's Express Deal program. Keep in mind that not all properties under a single chain will hold the same star level rating. While we may offer the name of a hotel chain as an example for a specific star rating, individual properties within that chain may actually have a higher or lower star rating based on the actual quality of that property. We have researched to find that this hotel does meet our expectations for a 2.5 star rating selected on our website. Our competitors like [redacted]r and Hotels.com, also gave this hotel a 2.5 star rating.   In addition, we reviewed the location of your confirmed hotel. The hotel you received is in fact in the [redacted] MoPac area of the map that you reviewed on our website. When you were submitting your request, our website stated that your confirmed hotel could be located anywhere within that shaded area.   Based on the Hotels cancel policy, the Express Deal is normally a non-refundable reservation; however, we came to a decision to allow a one time exception and processed a full refund. We see that in spite of your issue with this hotel, you still opted to book another reservation for the same date using our website. A refund for 135.98 USD was processed today, October 3, 2017. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.   We apologize for any inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We sincerely apologize for the difficulty you encountered. We understand you advised you found a lower rate for your Itinerary and you are requesting for a refund. We reviewed...

your information and verified your reservation was booked through one of Priceline.com's affiliates, [redacted]. Our records indicate, your reservation is prepaid to [redacted] and is serviced by them. For further assistance, you will need to contact [redacted] directly at ###-###-####. Please have your confirmation number, ready when you call. Thank you for your time. We hope you find this information helpful. Sincerely, Executive Offices

Complaint: 118[redacted]
I am rejecting this response because: I arrived at the hotel the night of 4th of November and explain the reason why my friends can't stay in the hotel for 8 days. The hotel receptionist told me to call priceline.com customer service to explain to them and I did, the priceline.com customer service representative I spoke with told me that we should not check-in after we both agreed that priceline.com will deduct 2 night from the 8 nights as penalty and 6 nights would be refunded. She gave me a case number and told me to call back after 2 days if I did not receive the refund, she also obtained my consent for cancellation and refund. 
Sincerely,
[redacted]

As per requested, the priceline request number...

is [redacted], email at the purchase time is  [redacted]the location of the hotel in priceline website is totally wrong, it is actually 20km away from the location which it supposed to be (and the zone I picked). please google map the location by yourself
Complaint: [redacted]
I am rejecting this response because:
Sincerely, 
[redacted]

I would like to further back up my complaint that I negotiated for a hotel under the impression that it will be a 5-star hotel and located on the [redacted] Strip by pasting the location of the [redacted] Hotel according to Priceline.com:Hotel LocationLess than two miles from The [redacted] Strip, the...

[redacted] International is adjacent to the [redacted], and just steps away from [redacted] and many of the city's best resort casinos. [redacted] Airport is four miles away.

Thank you for taking the time to contact us regarding your reservation at the [redacted]or Trip Number [redacted]. We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you did not intend to purchase your...

booking. We reviewed your cancellation policy and see that your booking is Non-Refundable and cannot be amended or modified. We attempted to contact our partner; however, they are unable to offer us an exception. We apologize, but your reservation is restricted. It cannot be changed, cancelled or refunded. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely,[redacted] Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. The reservation was available to the consumer as booked for check-in on 9/17/2015 after 3:00 PM. We are sorry that the consumer chose not to check –in as booked after 3:00 PM. I am sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com
Your reservation from Sep 17, 2015
Confirmation emailed to: [redacted]
Itinerary details also accessible from: My Trips.
See your complete flight itinerary and receipt for your trip below (Trip Number: [redacted])
Remember to bring a valid government-issued photo ID with you to check-in.
Please confirm your flight information and check-in location with the airline prior to each departure.
Baggage fees are not included in your trip cost
Priceline Trip Number: [redacted]
You have Added a at [redacted]. This is your Added reservation at [redacted].
[redacted] 1 out of 5 star Hotel
Check-in: Thu, Sep 17, 2015 - After 03:00 PM
Check-out: Fri, Sep 18, 2015 - 11:00 AM
________________________________________
Address:
[redacted] , **
Get directions
[redacted], **
Phone number:
###-###-####
###-###-####
________________________________________
Number of rooms:1 room
Reservation name:[redacted]

Complaint: [redacted]
I am rejecting this response because:  this particular hotel selection offered a room choice.  Most options do not offer this selection.  I actually got to choose my room offering two beds per room.  Don't offer this option if you cannot deliver.  False advertising and misleading!I'm quite familiar with Priceline and have used this many times.  This option gives the customer false expectation to what they think they are purchasing.Also, their customer service is quite short and impatient with my questions and concerns.  They have disconnected from my conversations three times!  Rude!
Sincerely,
[redacted]