Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because: I have substantial proof that my booking was rejected online I received the error message attached 3 times. How can it be possible for my reservation to have been successful when the message is telling me to try again. This doesn't make any sense how your system has no proof of the message when I have provided the photo and the time it was rejected this is price lines fault and I want my money back!!
Sincerely,
[redacted]

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence.  We processed a one night refund for each room
for a total of 3 nights. I am sorry that we are
unable to provide  any additional compensation
for the guests stay at the property.
Sincerely,
N. D’[redacted]
Executive Offices

Dear [redacted],
>
> Thank you for contacting us regarding your reservation with [redacted]
> Airlines booked under Trip Number [redacted].
>
> We thank you for your patience while we research this booking for you.
> We submitted a request to [redacted] to refund...

the unused
> taxes. Once the refund is completed, we will send you a confirmation of the cancelation.
> It may take up to 2 weeks for the airline to respond to our request.
>
> I appreciate your patience while we continue to work to resolve your issue.
>
> Sincerely,
>
> Teddi C[redacted]
> Executive Offices

Hi.  Please see the response we have sent to our customer. Thanks. Dear Ms. [redacted], Thank you for taking the time to read this email. I am writing to let you know that we received your Revdex.com concern in our Executive Offices. I understand that you are still...

waiting for your refund. I truly apologize for the delay. We have reviewed your case with our Accounting Department and they advised that your check was sent out on October 28, 2016. You should have it within 7 to 10 business days from the above-mentioned date. Thank you for your patience while we resolved your issue, and I hope you find this information helpful. Sincerely, Christine M[redacted]Executive Offices

[redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation with the Blockade Runner Beach Resort under Trip Number
[redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices. I understand your
concern regarding your room type.
 
I contacted the [redacted] and spoke to
Holly from the Front Desk. She verified that your room is booked for Deluxe
Ocean Terrace 2 Queen Beds with panoramic views of the Atlantic Ocean, a
covered balcony with outdoor seating. She also advised that the room with views
of the Intra-coastal waterway with Juliette balcony is on their Harbor View
rooms, which is on the other tower and is not what you are booked for. Please
feel free to reconfirm this directly with the hotel.
 
We do apologize for any confusion this has caused, and
please be assured that we are working to update our site with the correct room
description to avoid future confusion.
 
Thanks for choosing us for your travel needs. I hope you
enjoy your trip! Please email us again if you need anything else.
 
Sincerely,
 
[redacted]
Executive Offices

Hi. Please see our response to the customer below.  Thanks. [redacted] Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Corporation for Trip Number [redacted] I am writing to let you know that we have received your Better Business...

Bureau concern in our Executive Offices. We understand that you have issues with this rental car reservation. We apologize for the confusion. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable even if the reservation is not used. If the driver provides a bank debit card for the security deposit, it cannot be used as credit. The use of a debit card may also require proof of round trip airline travel and any funds used for the deposit cannot be accessed until after the car is returned. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.  Despite of the restrictions, as a one-time exception, we have canceled this reservation and your refund has been processed. A refund for $77.60 was issued on February 15, 2017. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days. I hope you find this information helpful and we thank you for your time. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:The renovations were major as demonstrated in the pictures I sent. Additionally, I did complain at the time of our stay. We even moved rooms (before they informed us that every room had plumbing issues). The hotel is simply lying to you.Your customer service has been atrocious -- the hotel would not meet your own 3.5 star guidelines under normal circumstances, much less under major renovation. Perhaps you should consider listening to your customers, especially when they present you with overwhelming evidence.
Sincerely,
[redacted]

I am in receipt of the complaint initiated by the
above-mentioned consumer and understand that the consumer was unable to obtain confirmation
for a Name Your Own Price rental car request.
 
Priceline is sorry that the consumer was unable to obtain
confirmation for a Name Your Own...

Price®
request, and we apologize for any inconvenience the consumer may have
experienced.
Priceline tells consumer that if
we find a rental car partner that accepts the consumer’s offer, we will
immediately purchase the rental car using the payment details provided.  However, Priceline does not guarantee that a
rental car partner will accept the consumer’s offer, and we do not guarantee
confirmation/accepted offers for Name Your Own Price® requests.
We appreciate the opportunity to clarify.
 Sincerely,
[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because:I know the package I picked and that was not because I don't travel at night and I picked the early morning flight so I go and pick up my son from school and spend the day with him if nothing can't be done I just want back a full refund If you look at the car rental section that they send to you it say that I am returning the car on Monday when my flight say I am leaving Sunday and if I am reaching Saturday morning why does the hotel say 2 nights they change my flight time I book with Priceline everytime ever since my son is away at school but this is my last time
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution works.
Sincerely,
[redacted]

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our record indicates that the reservation was cancelled  and refund
in the amount of 203.42 USD was issued.

Complaint: [redacted]
I am rejecting this response because: The company states that you can refund reservations, but will refuse to keep their word if you prepay.
Sincerely,
[redacted]

Dear Ms. [redacted]
 
We are writing you today regarding your airline
reservation for Trip Number [redacted]
 
I am writing to let you know that I have received your
Revdex.com concern in our Executive Offices.
 
I understand that you are requesting for...

your travel
insurance refund.
Please be advised that normally, our travel insurance is
non-refundable; however, since we value your business, I am pleased to make an
exception for you and refund the insurance charge.
 
Your $36.00 refund will be processed by our system back
to your bank within 1 business day; however, since bank processing time varies,
kindly check with them if you do not see the refund in your account within a
few days.
 
Thank you for your patience while I resolved your issue,
and I hope you find this information helpful.
 
Sincerely,
 
Christine [redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. However, I still feel the advertisement of certain accommodations as "CONDO" is misleading.
Sincerely,
[redacted]

Attached hereto is a copy of the consumer’s contract page for trip
number 3[redacted]7,  indicating that the
consumer selected a Published Price rental car reservation, and not a...

prepaid Name
Your Own Price reservation.
The consumer’s contract page discloses the following information:
Important Information
·      
Payment for this reservation is due when the car is returned and
will be charged by [redacted] Car Rental.
·      
Additional charges may apply at the counter if you pick up or
drop off the car at a different date, time, or location than you requested for
your reservation.
Summary of Rental Car Charges
An estimate of your
rental car reservation of $29/day plus taxes and fees is shown below. Prices
may vary depending on special requests and items purchased at the counter.
(ICAR|0|RD|N
INDO01|INDO01|265.29)
Total Amount Due at Pick-Up: Prices are in US dollars.
This
checkout page for trip
number 3[redacted]7 was submitted on 2016-01-13 12:53:19





5 3 auto ac  Unlimited
Mileage
Mid-Size Car - [redacted] or similar†
make / model not
guaranteed
Pick-up / Drop-off: [redacted]
Intl Airport (IND)
5773 West Washington Street,  [redacted], IN 46241
Pick-up Date &
Time:Wednesday, January 13, 2016 - 9:00 PM - Hours of
operation
Hours Of Operation for Pick-Up
Location
Opening time


Closing time




12:00AM


12:00AM



[x] close window
Drop-off Date &
Time:Friday, January 22, 2016 - 11:00 AM - Hours of
operation
Hours Of Operation for Drop-Off
Location
Opening time


Closing time




12:00AM


12:00AM



[x] close window
Rental Car Company:
Shuttle Pay at Pick-up Free Cancellation


Add Child Seats and Special
Requests (Optional)

You can request any of the options below. These requests cannot
be guaranteed and additional
fees may apply. Contact the rental car company to confirm
availability.

Child Seats


0
Infant Child SeatFor infants less
than one year and under 20 lbs

0
Toddler Child SeatForward facing for
children weighing 20-40 pounds up to 40 inches in height

0
Booster SeatFor children
weighing 40 to 80 lbs

Special Requests

Left Hand Handicap Control
Right Hand Handicap Control
Navigational System
Ski Rack

Add
Collision Damage Coverage
Get Collision Damage
protection now! Purchasing at time of booking is almost always less expensive
than waiting to purchase coverage at the counter. See additional
information
·       $35,000 in Primary Coverage so you won't
need to file a claim with your regular insurance
·       Includes cost of repairs for collision or
damage to a rental car
·       Allows for cancellation with 100% refund up
until requested pickup time

Yes,
I'd like to purchase collision damage coverage for $11.00 per day.**For
customers with a New York State billing address the fee will be $9 per day
No
thanks. I prefer to decline coverage.


Summary
of Rental Car Charges

An estimate of your
rental car reservation of $29/day plus taxes and fees is shown below. Prices
may vary depending on special requests and items purchased at the counter.
(ICAR|0|RD|N
INDO01|INDO01|265.29)
Total Amount Due at
Pick-Up: Prices are in US
dollars.
$352.51 $370.69
You save $18.18 Pay at Pick-up  (including taxes and fees)
Additional
payment required for special equipment.
Collision Damage Coverage
Amount Due Now:
$99.00 (9 x $11.00) Due today. Collision Damage Coverage will be
charged in USD.
Taxes and Fees
Here is a breakdown of the estimated taxes, fees, and
surcharges that apply to your reservation when you pick-up your rental car:
Total Taxes, Fees
and Surcharges


$




Prices are in US dollars.
[x] close window
Driver
Information - Must match photo
ID
The driver may need
to provide a credit card at the rental counter. Please review the acceptable forms of payment
for this car rental to determine the specific requirement.
First
MI
Last
Under 25?
Corporate Discounts or Special Rates
Please enter any special rates or promotional codes that you
would like to apply to this rental car reservation. Be sure to confirm that
these discounts have been applied when you pick up your rental car.
Close





 Flight Information (Optional)This will be used
by the rental car company to monitor flight delays.
What Airline are you Flying?
-- choose --
Your Flight Number:
Impo

Important Information
Once
you've reviewed your information above, please review the following rules
regarding rental cars issued through priceline.com:
·      
If you purchase
collision damage coverage with this rental car reservation, you will be
charged now for the coverage. Cancellations with 100% refund will be permitted
for Collision Damage Coverage until your scheduled pick-up time.
·       Payment for this reservation is due
when the car is returned and will be charged by [redacted] Car Rental.
·       Additional charges may apply at the
counter if you pick up or drop off the car at a different date, time, or
location than you requested for your reservation.
·      
Only the driver will
be able to pick up this rental car at the counter. An additional driver can
be added at the counter for a fee payable directly to the rental car company.

·      
Additional charges
may apply for drivers under the age of 25.
·      
[redacted] Car Rental
will charge the driver at the rental counter for optional items you add to
your reservation, including any child seats or special requests such as
pre-paid fuel.
·      
The driver will be
required to present a valid driver's license and a valid credit card in
his/her name at the counter for the refundable security deposit. Rental car
companies may have different requirements for customers who will only have a
debit card at the time of pick-up. For more specific information or to
determine whether a debit card deposit is allowed, please review acceptable
payment options in the partner's policy information. Pre-paid cards or cash
will not be accepted for the security deposit.
·      
Your car will be
reserved for unlimited mileage, but some car companies have additional
restrictions regarding mileage. Please refer to [redacted] Car Rental's specific
policy.
·      
Please see location
specific rental policy and rules information





I agree to Booking Conditions, [redacted] Rental Policy and Rules,
and Terms and Conditions by
booking this car.

RevDex.com, Inc.
Our record indicates that this
matter has been addressed with the consumer, and a refund in the amount of
$44.55 USD is being processed. This amount is equivalent to 45% of the hotel's
regular rate at the time of booking, which is $99.00. Therefore, a...

total
savings equal to 71%.
Sincerely,
[redacted]
Priceine.com

[redacted]
[redacted]
[redacted]
[redacted]
Priceline/H[redacted] emailed me and asked for my medical...

records.  I find this unethical and offensive.  I am not telling them what happened to me.  What can I do?  Also, they assert in the email that I am asking for a refund, my complaint says that I am asking for a credit.     Please advise.   Thanks!
[redacted]

Please see the reply below we sent to our customer.  Thanks. [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the Hotel Indigo Gold Coast for Trip Number [redacted] I am writing to let you know that we have received your Better...

Business Bureau concern in our Executive Offices. We understand that you have issues with this hotel reservation. Our records show that you first requested a 3 Star Hotel in McCormick Place - South Loop - Soldier Field Area for $53 a night, Trip Number [redacted] The request was rejected because none of our 3 star hotel partners in this area accepted the offer price of $53.00 a night. When you resubmitted your request, it was for a 3 star hotel in the following areas for $60.00 a night: [redacted]e - [redacted] The hotel you received is located on the Magnificent Mile -Gold Coast area, which is one of the areas you selected. Please note that the rate you purchased is non-changeable, non-cancelable and non-refundable. It is not possible to select the exact location of the hotel within the Area. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.  In addition, we have contacted the Hotel Indigo Gold Coast to request an exception to cancel this reservation without penalty on your behalf, but the verified that the reservation is truly restricted. Therefore, we are unable to change, cancel or process a refund for this reservation.  We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, [redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because they have not offered to refund the difference in the price of the room. Priceline.com ripped me off!The bottom line is this, on Wednesday the 23rd of November 2016, I paid in full for a 2 night stay at the [redacted] in [redacted] at a rate of $115 per night. On Friday November 25th, Priceline.com listed the exact same hotel rooms for only $89 per night. I called that night to request a price-match to which they not only refused, but insultingly offered to cancel the reservation for a penalty of the entire purchase price.Priceline.com has pathetic customer service and are alarmingly deceptive, unapologetic, and have made no effort to resolve this issue in good faith.
Sincerely,
[redacted]

We are in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
 
Priceline offers a variety travel
service options, including reservations that permit cancelations.
 
When selecting a reservation, the
consumer...

is provided with the cancel policy associated with each reservation.
 
In this case the consumer selected a
reservation that provided greater savings and less flexibility.
 
Attached hereto is a copy of the consumer’s
contract page authorizing the non-refundable, non-changeable terms and conditions
of the selected reservation.
 







We appreciate the
opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-06-25 13:09:42



[redacted] Jul. 03, 2015 - 1:00 PM to Jul. 05, 2015 -
4:00 PM
We couldn't find a partner to accept
your bid of $25 per day. However, we were able to find you the same car for $29 a day.





















Standard Car
5 3 auto ac Unlimited Mileage Try Naming
Your Own Price® for a different car type
Available for the next 60
minutes.





Book Your Car
By booking this car
you agree to abide by priceline.com's booking
conditions, terms and
conditions and privacy policy.



Per Day $29.00
Total
ChargesIncludes taxes and fees $145.11
See Full
Summary of Charges



We'll refund 100% of the difference if you
find a lower price.
Summary of Charges
Your Bid Per Day
$29 (per day)
Total Rental Days
3



Subtotal
$87.00
Taxes and
Fees:
$58.11



Total ChargesPrices are in US dollars.
$145.11
Important Information
·       
Rental
cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.
·       
If
your request is successful, Priceline will immediately lock in your
reservation and charge your form of payment. If your reservation is not successfully
booked, you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only
the driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
Prices
are not guaranteed until booking is completed.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.
[x] close window