Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. However, I still feel the advertisement of certain accommodations as "CONDO" is misleading.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I know the package I picked and that was not because I don't travel at night and I picked the early morning flight so I go and pick up my son from school and spend the day with him if nothing can't be done I just want back a full refund If you look at the car rental section that they send to you it say that I am returning the car on Monday when my flight say I am leaving Sunday and if I am reaching Saturday morning why does the hotel say 2 nights they change my flight time I book with Priceline everytime ever since my son is away at school but this is my last time
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. [redacted],
 
We contacting you today regarding your reservation at the
[redacted] booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, the
hotel...

that you received don't have air conditioners and you would like to get a
credit for a future reservation.
 
We contacted the [redacted] and verified that 3 out of
the 4 buildings of the hotel don't have air conditioners. We also verified that
your reservation was originally confirmed in one of the buildings without air
conditioners. However, the hotel advised that your reservation was transferred
to the building with air conditioners for no additional fee.
We apologize; however, we will be unable to provide a
refund or a credit for a future reservation.
 
We apologize for the inconvenience and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you are requesting for a refund of the reservation.If cancellations are permitted, a link to cancel online will be available with your itinerary. We reviewed your reservation and we presented you a contract page which stated that cancellation online was available within 24 hours after booking. We have contacted [redacted] Air Lines on your behalf, and unfortunately they have denied your request to process a refund for your non-refundable ticket(s). I apologize. However, our ability to assist you is dependent upon the fare rules associated with your reservation. The fare rules are written and enforced by your confirmed carrier, and the rules associated with your tickets do not permit changes and refund. Since changes and refund are not within the guidelines of your fare rules, you also will not be able to use your tickets for future travel.  Thank you for taking the time to inform us of your concerns. We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.          Sincerely,Executive Offices

We are in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
 
Priceline offers a variety travel
service options, including reservations that permit cancelations.
 
When selecting a reservation, the
consumer...

is provided with the cancel policy associated with each reservation.
 
In this case the consumer selected a
reservation that provided greater savings and less flexibility.
 
Attached hereto is a copy of the consumer’s
contract page authorizing the non-refundable, non-changeable terms and conditions
of the selected reservation.
 







We appreciate the
opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-06-25 13:09:42



[redacted] Jul. 03, 2015 - 1:00 PM to Jul. 05, 2015 -
4:00 PM
We couldn't find a partner to accept
your bid of $25 per day. However, we were able to find you the same car for $29 a day.





















Standard Car
5 3 auto ac Unlimited Mileage Try Naming
Your Own Price® for a different car type
Available for the next 60
minutes.





Book Your Car
By booking this car
you agree to abide by priceline.com's booking
conditions, terms and
conditions and privacy policy.



Per Day $29.00
Total
ChargesIncludes taxes and fees $145.11
See Full
Summary of Charges



We'll refund 100% of the difference if you
find a lower price.
Summary of Charges
Your Bid Per Day
$29 (per day)
Total Rental Days
3



Subtotal
$87.00
Taxes and
Fees:
$58.11



Total ChargesPrices are in US dollars.
$145.11
Important Information
·       
Rental
cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.
·       
If
your request is successful, Priceline will immediately lock in your
reservation and charge your form of payment. If your reservation is not successfully
booked, you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only
the driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
Prices
are not guaranteed until booking is completed.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.
[x] close window

[redacted]
I am rejecting this response because:[redacted] made my parents check-in a carry-on size bag. They did not take additional check-in bags. There were 4 check-in and 2 carry on bags.I am attaching the pictures for your reference. Please see two identical bags of which one was made to check-in instead of allowing two bags (1 per passenger as a carry-on bag).Priceline and [redacted] should investigate further and not just review the contract documents. What I am requesting here is reasonable. Since my parents could not communicate well in English [redacted] airlines took advantage of the situation.Please assist me with this investigation.Regards,[redacted]
Sincerely,
[redacted]

Hi.  Please see the response we have sent to our customer. Thanks. Dear Ms. [redacted], Thank you for taking the time to read this email. I am writing to let you know that we received your Revdex.com concern in our Executive Offices. I understand that you are still...

waiting for your refund. I truly apologize for the delay. We have reviewed your case with our Accounting Department and they advised that your check was sent out on October 28, 2016. You should have it within 7 to 10 business days from the above-mentioned date. Thank you for your patience while we resolved your issue, and I hope you find this information helpful. Sincerely, Christine M[redacted]Executive Offices

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence.  We processed a one night refund for each room
for a total of 3 nights. I am sorry that we are
unable to provide  any additional compensation
for the guests stay at the property.
Sincerely,
N. D’[redacted]
Executive Offices

RevDex.com, Inc.
Our record indicates that this
matter has been addressed with the consumer, and a refund in the amount of
$44.55 USD is being processed. This amount is equivalent to 45% of the hotel's
regular rate at the time of booking, which is $99.00. Therefore, a...

total
savings equal to 71%.
Sincerely,
[redacted]
Priceine.com

Dear Mr. [redacted],
 
We are contacting you today regarding your hotel
reservation at The
[redacted] booked under Trip
Number [redacted].
 
We are writing to let you know that we have received your
RevDex.com concern in our...

Executive Offices. As we
understand, you
would like to cancel your reservation because the hotel
that you
received is in Salford.
 
We have reviewed this concern and verified that the hotel
you received
is in the designated area of [redacted]. We also
reviewed the hotel?s location on [redacted] and the
hotel?s website and verified that the hotel is in the
same location on
all 3 maps. In addition to being in the same location on
all 3 maps, we
also verified that the hotel is properly located on our
map. The
reservation that you purchased is truly restricted which
is non
cancelable and non refundable. This information was
provided on the
contract page that you reviewed and initialed prior to
booking. We
apologize; however, we will be unable to cancel and
refund your
reservation.
 
For your reference, we sent a copy of your contract page
on a separate
email.
 
We apologize for the inconvenience and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: Priceline is not addressing the issue. This is a shady deal and they know it. They advertise flexibility but this is not flexible. They also offer to lower the price if it is found cheaper elsewhere. They booked me on a worse flight for more money than the same flight offered by the airline. 
Sincerely,
[redacted]

Our record indicates that this matter has been addressed with the consumer, and a refund of $127.58 was issued.
 
Sincerely,
[redacted]
Priceine.com

Hello. Please see the email that we have sent to our customer below.  [redacted] Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted]
We are writing to let you know that we received your Revdex.com concern in our...

Executive Offices. We apologize for the inconvenience. We understand you are requesting for a refund of the difference because the price currently offered through a different website is currently higher than your original booking that was canceled. We reviewed your reservation and verified your reservation was canceled per your request for a full refund of 5902.24 USD on January 24, 2017. Once a reservation has been canceled, it cannot be reinstated. If you book a new reservation through Priceline.com or a different travel agency, the prices may change depending on availability and constantly changing inventory. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Furthermore, your reservation had to meet the rules and restrictions of the Best Price Guarantee to be eligible for a refund of the difference. Our records indicate that your reservation did not qualify because the rate offered through a different website was higher than your original booking. Also, our Best Price Guarantee does not apply to fares that aren't available to the general public, such as those for corporate customers, military personnel, students, children, senior citizens, groups, and members of organizations such as [redacted]nd [redacted] as well as wholesaler and consolidator fares, convention rates, and fares purchased through coupon promotions, loyalty and other "reward" programs. We sent you a separate email with the details to our Best Price Guarantee policy. We apologize, we have no control over the prices and we are unable to issue any refund or compensations. Thank you for your time and we hope you find this information helpful. Sincerely, [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have given them every opportunity to admit that this is not a 3 star hotel and to do right by me. I have every intention of going through with this reservation and documenting every bit of it. If this MOTEL has bed bugs and black mold as others have claimed I will be suing priceline. 
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding the refund of your hotel reservations at the [redacted] [redacted] and the [redacted] And Suites Rome for Trip Numbers [redacted] and [redacted], respectively.   I am writing to let you know that we have received your Revdex.com concern...

in our Executive Offices.   The following refund has been processed.       PTR                 Refund Amount       Date Issued [redacted]        $207.82            May 12, 2017  [redacted]           138.26             May 13, 2017   We will issue a refund to your bank within one business day. Your bank will then post it to your account. If you do not see it in your account within a few days, you may either contact your bank for further assistance or send us your bank statement for the month of May for us to research further. Please send it as an attachment using PDF or JPG format and be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account.   I hope you find this information helpful and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] [redacted] for Trip
Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive...

Offices.
 
We understand you have several concerns about your hotel
reservation. We reviewed your hotel and verified that it is located within the
designated area you viewed prior to purchase. We apologize that you are unhappy
with your upcoming hotel accommodations. We do evaluate each participating
hotel on many different criteria, including cleanliness, guest satisfaction,
decor, etc. We are sorry to hear that this hotel falls short of your
expectations.
 
Per our Quality Experience Guarantee, your hotel has been
star-rated by priceline according to our rigorous rating system. This means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating services. The hotel you get will
meet priceline's strict quality standards. We also checked your hotel's rating
on other websites and found the following:
 
[redacted] - 4 Stars / 4.1 out of 5 Guest Rating [redacted]
- 4 Stars / 4 out of 5 Guest Rating [redacted] - 4 Stars / 4.1 out of 5 Guest
Rating
 
We also checked on our website and found a cheaper rate
for the same exact itinerary. The lowest rate available is $130.40 per room per
night for a total of $880.20. Since your are eligible for our Best Price
Guarantee, we went ahead and processed a refund of the difference which is
$510.90. Your refund has been processed through our system. If you need to
check the status of your refund, please contact your bank directly to inquire
about their processing time.
 
Thank you for giving us the opportunity to assist you and
we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Hi. Please see the response below we have sent to our customer. [redacted]
*Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Better...

Business Bureau concern in our Executive Offices. We understand that you are requesting a compensation as you were charged twice for this reservation. We apologize for the inconvenience you experienced for this booking. Your reservation was impacted by a system issue that occurred and you were inadvertently charged twice for this reservation. We have identified the issue and we see that your duplicate charge has been reversed.  As a gesture of goodwill, we have processed a refund equivalent to 20% of your total reservation cost. A refund for 34.19 USD was processed today, November 6, 2016. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days. Once again, our apologies for any inconvenience and thank you for giving us the opportunity to assist you.  Sincerely,  [redacted]Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.  We understand that [redacted] Rent a Car charged the driver for additional coverage (Extended Protection); however, we are unable to refund those fees. The description of the coverage was provided prior to purchase. I am sorry that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com