Stahl Construction Company

[redacted]
* Thank you for taking the time to contact us regarding your hotel reservation at the [redacted], I-Drive/Orlando for Trip Number [redacted]   I am writing to let you know that we have received your Revdex.com concern in our...

Executive Offices.   We understand that you have issues with this hotel reservation.   Prices are constantly changing depending upon availability and travel date. Because of this, our Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.com. If you find a lower price for the same itinerary, we'll refund 100% of the difference. To initiate your claim, you should call us within 24 hours of booking on priceline.com or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price? reservation. The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy. Additional restrictions apply.   In order to research this further, please provide the screenshot showing the lower rate you found online. You may send it as an attachment using PDF or JPG format and be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account.   We look forward to assisting you and resolving your issue.   Sincerely,   [redacted] Executive Offices

Dear [redacted]   Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel [redacted] South for Trip Number 1[redacted]   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.  ...

I understand that you felt the star rating assigned to your hotel was not accurate due to the bad reviews you read online.   When evaluating hotels, we take into consideration hotel industry information as well as customer feedback. We also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etc. Our ratings may vary from other national rating companies; however, they are generally stricter than others.   We found that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:   [redacted].com = 3 Star [redacted]om = 3 Star [redacted]ty.com = 3 Star [redacted]r.com = 3 Star   We are sorry to hear that you felt that this hotel does not meet your expectations. However, I see that your issue has already been resolved by one of our Customer Service Representative. Our record shows that your reservation was cancelled for a full refund of $787.80 on September 29, 2016.   Your refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days.   Thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

We are contacting you today regarding your reservation at the [redacted] Orlando At [redacted] booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you would like...

to be transferred to another hotel for the same price.   We checked our records and verified that free parking and specific room and bed type was not guaranteed for your reservation. We stated during the booking process that all rooms will accommodate up to 2 adults and requests for bed types (King, Queen, 2 Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline.   We also stated that a credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price. This information was provided on your contract page prior to booking.   The reservation that you purchased is truly restricted which is non-changeable, non-cancelable and non-refundable. We apologize; however, we are unable to change or cancel your reservation.   We are sorry we did not provide you the answers you were looking for and thank you for your time.   Sincerely,   [redacted] Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation.
 
In this case, the consumer selected...

a reservation that
provided greater savings and less flexibility.
 
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable,
non-changeable terms and conditions of the purchase.
 
We appreciate the opportunity to clarify.
 Sincerely,
[redacted]
Priceline.com
 
This checkout page for trip number [redacted] was submitted on
2015-04-30 16:38:42






[redacted]
 
[redacted]
Freebies:
Hotel Freebies:
On Sale Now ->
Save 15% on this stay — Free breakfast and free internet in room


Check-In: Fri, Sep 4, 2015
Check-Out: Mon, Sep 7, 2015
Room Type: 2 Queen Beds ~ Smoking Room ~ Free
Continental Breakfast~ Free Wifi~ Fridge~ Microwave
- Booked for double
occupancy
Non Refundable
 
Cancellation Policy

For the room type and rate that you've selected, you are not allowed to
change or cancel your reservation. If you cancel your room, you will still be
charged for the full reservation amount.

































Summary
of Charges

Room Cost

$54.41

Rooms

2

Nights

3

Room Subtotal

$326.46

Taxes & Fees

$34.86

Total Charges

$361.32

Prices are in USD
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into each room. This person must present a valid photo ID and credit
card at check-in.












[redacted]


[redacted]
[redacted]


         


I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: 2 Queen Bed Smoking Room With Free Continental Breakfast,
Free Wi-Fi, Cable Tv With [redacted], Refrigerator And Microwave
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
On Sale Now -> Save 15% on this stay — Advance Purchase Offer Details.
Free breakfast and free internet in room
Promotion
Details
Negotiated
Specials may be limited to certain dates and subject to availability.
x close window
·      Cancel
Policy: For
the room type and rate that you've selected, you are not allowed to change or
cancel your reservation. If you cancel your room, you will still be charged
for the full reservation amount.
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment
is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.
















[redacted]

 I have read and agree to abide by the Terms and
conditions and privacy policy.

Your Reservation Has Been Cancelled
Your hotel reservation was cancelled on September 14, 2015 at 10:26 AM Eastern Daylight Time . Please see details below.
Your cancellation number is
  Your Cancelled Reservation

[redacted]...

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
    

 Billing Name:
  [redacted]
 Credit Card:
  [redacted]
 Room Subtotal:
  $91.80
 Taxes & Fees :
  $12.36
 Total Trip Cost:
  $104.16
  Cancellation Penalty:
  $0.00
 Total Amount Refunded to Credit Card:
  $104.16

Any applicable refund should be posted to your account within 5 to 10 business days from the date the cancellation was processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
 
Priceline offers a variety travel
service options, including reservations that permit cancelations.
 
When selecting a reservation, the
consumer is...

provided with the cancel policy associated with each reservation.
 
In this case, the consumer selected
a reservation that provided greater savings and less flexibility.
 
Attached hereto is a copy of the consumer’s
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected reservation at the rate of $204. 00 per room/night.
Sincerely,
[redacted]
priceline.com
 
 
 
 
3-star hotel in the [redacted] [redacted] area
Check In: Wed, Jul 15, 2015
Check Out: T hu, Jul 16, 2015
Rooms: 1 room for 1 night
Your Bid: $204.00
per room/night
Taxes & Fees: $29.82
Room Total: $233.82
Have a promo code?
Guest Info (Room 1)
[redacted]
Billing Info
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Credit Card Info ? ? ? ?
XXXXXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
Send me email deals
continue
T axes and Fees
Amount: $29.82
Prices are in USD.
Cancel
Policy
This rate cannot be cancelled, changed or transferred.
Refunds are not allowed.
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITIONS PAGE
We want you to love your hotel. So please read this important
stuff.
All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2
Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and
cannot be
guaranteed.
Reservation is guaranteed for arrival on the confirmed check-in
date only. If you do not
check-in on the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be
canceled and you will not
be entitled to a refund. Guaranteed late night arrival.
Check-out time varies by hotel.
If priceline accepts your price, priceline will book your
reservation in a property with
an equal or higher star level than you requested. Please note it
is possible that the
hotel you are booked in could be a Resort, which will meet or
exceed the minimum
qualifications of the star level you initially requested.
The hotel that is selected may or may not be one that you have
seen during a hotel
search on priceline. Any sorting or filtering options previously
used will not apply to
this Name Your Own Price request. Priceline will immediately
charge your credit card
the total cost of your stay. Rooms purchased through priceline can not be cancelled,
changed or transferred
and refunds are not allowed.
If your offer is not accepted, your
credit card will not be charged.
The reservation holder must present a valid photo ID and credit
card at check-in. The
credit card is required for any additional hotel specific
service fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkout. These
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives.
I have read, accept, and agree to abide by priceline.com's terms
and conditions and privacy
policy.
Initial Here to Accept **

Our first response still stands.  Sincerely, Executive Offices

Complaint: [redacted]
I am rejecting this response because you should be given options ( upgrade for better hotel )before they book it. There are no choices thus leaving it up to them to pick a hotel.. Im sure there were others that were cheaper & I wasn't given that option.. There should an option
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it does not provide the consumer protection. It is also not clearly stated.
Sincerely,
[redacted]

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
With Priceline, consumers have a
choice. Consumers have the option to compare rates and select his/her specific
hotel, room rate, amenities and location from a...

list of participating
properties or, save even more money by selecting our Express Deals/Name Your
Own Price® hotel service where the consumer must agree to stay in
any participating hotel that fits the consumer’s star level and location (area)
choices.
When selecting a reservation, the consumer is provided with
the terms and conditions associated with each reservation prior to purchase.  In this case, the consumer selected a
reservation that provided greater savings and less flexibility.
 
Attached hereto, is a copy of the consumer’s contract page
authorizing the terms and conditions of the selected purchase. The Name Your
Own Price reservation selected by the consumer does not guarantee a guest score of 7/10 or higher.
 
Additionally, we have researched to find that this hotel does meet
our expectations for the 3 star rating selected on our website. Our competitors
rate this hotel as follows:
[redacted].com = 3.5 stars
[redacted].com=3.5 stars
[redacted].com=3 stars
 
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
non-refundable, non-changeable terms and conditions of the purchase.
 







We appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-04-16 17:50:43






























Please Review Your
Request

















































3 Star Upscale Hotel





















Which hotel will I get?

Check-In Date:

Saturday, April
18, 2015

Check-Out Date:

Sunday, April 19,
2015

Region

[redacted]

City Areas:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Fitness Center

Number of Nights:

1











 























Offer Price Per Room, Per Night:

US$ 75.00

Travel
Insurance:


US$
5.00






Subtotal:

US$ 75.00

Taxes and Service Fees:

US$ 14.38

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 89.38

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired













Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD5.00 per room per night. Details.





*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.






Initial Here:

I have
read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
Priceline offers a variety travel service options, including rental car reservations that permit cancelations.
When selecting a reservation, the consumer is provided with the...

cancel/change policy associated with each reservation.
In this case, the consumer selected a reservation that provided greater savings and less flexibility.
Our records indicate that the consumer contacted Priceline on December 10th requesting to make changes to her reservation. Upon review of the consumer’s selected reservation, the representative informed the consumer that she selected a non-refundable, non-changeable Name Your Own Price reservation. The customer then advised that she called [redacted] and the representative advised that they are fine with changes to the reservation, however; the consumer must contact Priceline for assistance.
The Priceline representative informed the consumer that the rental partner referred her to our company because she booked a restricted Name Your Own Price reservation, and our contractual agreement with our rental partner prevents us from changing the reservation.
Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the selected reservation.

Sincerely,
N. D[redacted]
priceline.com
This checkout page for trip number [redacted] was submitted on 2015-12-04 00:38:01

• 5
• 2
• AUTO
• AC
Unlimited Mileage
Mid-Size Car with Unlimited Mileage

Pick Up/Drop Off: [redacted] Intl Airport ([redacted], **
Pick-up Date & Time: Tuesday, January 12, 2016, 12:00 PM
Drop-off Date & Time: Saturday, January 16, 2016, 12:00 PM
Driver Info: SECILIA J[redacted], Age: 25 and over
Rental Car Company:
Total Charges
4 Days at: $38 /day
________________________________________
Total:$209.80
Summary of Charges
Your Price Per Day:
$38 (per day)
Total Rental Days:
4
Subtotal:
$152
Taxes and Fees: (details)
$57.80
Total Charges:
$209.80
Best Price Guaranteed
Prices are in US dollars.
Add Child Car Seats (Optional)
Flight Information (optional)
What Airline are you Flying? Your Flight Number:


Don't Forget Collision Damage Coverage!
Collision Damage Coverage will be offered immediately after purchase. Be sure to add coverage to enjoy these valuable benefits:
• Provides Primary Coverage
• Includes cost of repairs
• Cancel with 100% refund
Important Information
Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com:
• Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used.
• If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverage. Cancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pick-up time.
• If your request is successful, Priceline will immediately lock in your reservation and charge your form of payment. If your reservation is not successfully booked, you will not be charged. If the Collision Damage Insurance is not accepted for any reason, we will charge your form of payment only for the cost of the car.
• Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
• Your reservation does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.
• You are guaranteed a car from one of the following major rental car companies: [redacted] or [redacted].
• The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests.
• Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company.
• Prices are not guaranteed until booking is completed.
• The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit.
• The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned.
Initial Here:SJ

I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Dear Ms. [redacted],
Thank you for taking the time to send us an e-mail.
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are requesting the hold be released from your account.
We reviewed your reservation details and confirmed...

our Customer Relations Representative contacted your bank and spoke with Chris who indicated that the hold could be released; however, you had to be released from the call. Once you gave consent to release the call, the bank was able to release the hold from the account. We are sorry for any inconvenience it may have caused to have the authorization on your account.
Thank you for choosing to email us today. I hope you found my reply
helpful! Please email us again if you need anything else.
Sincerely,

Teddi C[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: they make their own role to get my money . now they wrote me when I called to cancel my ticket there was fee I didn't pay , no one told me anything about fee.they are trying to take advantage to get my money I don't know with  how many more people they did it.
Sincerely,
[redacted]

I understand that you are requesting to cancel your reservation due to the lower rate you found online. I did review your information in our system and see that we have already matched the lower rate you found. Our record shows that the price difference amounting to $81.66 was processed on...

January 23, 2018. Refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few business days. As for the cancellation request, I apologize; however, we are unable to cancel and process a full refund. Our record shows that you purchased a restricted rate, it cannot be changed, cancelled or refunded. We have already contacted our hotel partner for exception; however, the same policy was advised. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely,Executive Offices

Complaint: 10757610
I am rejecting this response because:Date Sent: 8/22/2015 3:03:06 PM  Complaint: [redacted] I am rejecting this response because: while I have been told via email that a refund request has been submitted (and that is great news), it will take up to two weeks to determine whether it goes through.  Until the refund is confirmed the matter remains unresolved.  Sincerely, Carolyn [redacted]
Sincerely,
[redacted]

[redacted]   Thank you for contacting us regarding your reservation with F[redacted] booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are requesting a refund for the unused...

days of Collision Insurance.   Prior to booking your reservation we advised on the contract page that "Free cancellation! 100% refund up until scheduled pickup time". We are sorry if you did not use your reservation in full; however, we are unable to offer a partial refund for the unused days as requested.    I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.   Sincerely,   [redacted]

Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Rent a Car for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices. We understand that you have issues with this rental...

car reservation. I apologize for the confusion. We provide the list of our rental car partners with availability for the car type, date and destination that you have requested with their corresponding prices. You can book a rental car reservation by the following options: 1. You can chose the specific rental car company from the list provided their corresponding prices. 2. You can choose the Express Deal offer where the price is disclosed, but the rental car company will only be provided after purchase. 3. You can opt to book via the Name Your Own Price where you can provide your offer/bid price per day for the rental car and the rental car company will only be provided after purchase. The rate you purchased is non-changeable, non-cancelable and non-refundable even if the reservation is not used. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms. In addition, prices are constantly changing depending upon availability and travel dates. Because of this, we offer our Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.com. If you find a lower price for the same itinerary, we'll refund 100% of the difference. To initiate you claims, you should call us within 24 hours of booking on priceline.com or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price® reservation. The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy. Please note that you booked an undisclosed reservation where it will be confirmed with any of the following major rental partners: - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] We are unable to process a refund of the price difference because your reservation was confirmed with [redacted] Rent a Car (one of the major rental partners) and the lower rate you found were from [redacted] and [redacted], which is not the same as your confirmed rental car company or one of the major rental partners. However, despite of the restiction, as a one-time courtesy, we can cancel this reservation for a refund. Should you wish to cancel this reservation, please respond to this email before your scheduled pick up date. For your reference, your scheduled pick up date is on November 16, 2017. Cancellation or refund may not be available after this date. We look forward to assisting you and resolving your issue. Sincerely, Executive Offices

I have
received the consumer’s additional comments. As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion. Unfortunately, there is nothing we can add to what has
already been stated in our previous correspondence.  The consumer selected
Priceline's Name Your Own Price service and requested a property located in the
area labeled [redacted], or [redacted]. We are sorry that the
consumer is not satisfied with the location of his accommodations at The [redacted],
located at [redacted]. Priceline discloses that we
will find a room in a hotel willing to agree to your offer price and located
within the shaded area displayed on the priceline.com website for the
consumer's selected area(s). We have confirmed that the [redacted] is clearly located in the shaded area of the mapping guidelines
for the area labeled [redacted]. Consumers who prefer to stay in a particular
location or particular property have the option to visit our Published Price
service, and choose his/her preferred hotel and location from a list of
competitive prices across a wide range of hotels. I am sorry that the
consumer’s selected purchase is non-refundable and non-changeable, and we are
unable to assist the
consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
This checkout page for trip number [redacted] was
submitted on 2015-06-24 11:50:15



Please Review Your
Request















































4 Star [redacted] Hotel




















Which hotel will I get?

Check-In Date:

Monday, July 6,
2015

Check-Out Date:

Thursday, July 9,
2015

Region

[redacted]

City Areas:

[redacted]
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Restaurant, Guest Score 7/10 or
Higher

Number of Nights:

3













 























Offer Price Per Room, Per Night:

US$ 81.00

Travel
Insurance:


US$
15.00






Subtotal:

US$ 243.00

Taxes and Service Fees:

US$ 61.20

Priceline Hotel Coupon:


-US$ 0.00





Total Charges:

US$ 304.20

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Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD15.00 per room per night. Details.





Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:Priceline took a "name your own price" bid and suggested to the bidder that the bid price had a extremely low chance of acceptance.  Furthermore, Priceline recommended  the user should increase their bid while having knowledge that the bid price was already exceeded the rack rate for a self proclaimed "4 star" hotel within Priceline's hotel affiliates.  Priceline has made no attempt to apologize for these unethical and fraudulent business practices and in fact considers it to be business as usual.  Priceline has one objective;  to make a profit by defrauding customers.  In this case Priceline was caught.Priceline was misled the customer with respect to Priceline and Hotel charges.  BOTH the Priceline charge and the hotel charges were incorrect.  The Priceline charge was to be 87.72 USD but it actuality was 91.15 USD.  The hotel charge was to be 31.00 USD but in reality was 34.43 USD.  Priceline acknowledges this and agrees to correct it.
Sincerely,
[redacted]