Stahl Construction Company

From: Marya [redacted] Sent: Wed[redacted]Subject: complaint resolvedmy complaint has been resolved. Thank you. I[redacted]from [redacted]

We are contacting you today regarding your reservation at the [redacted] Orlando At [redacted] booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you would like...

to be transferred to another hotel for the same price.   We checked our records and verified that free parking and specific room and bed type was not guaranteed for your reservation. We stated during the booking process that all rooms will accommodate up to 2 adults and requests for bed types (King, Queen, 2 Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline.   We also stated that a credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price. This information was provided on your contract page prior to booking.   The reservation that you purchased is truly restricted which is non-changeable, non-cancelable and non-refundable. We apologize; however, we are unable to change or cancel your reservation.   We are sorry we did not provide you the answers you were looking for and thank you for your time.   Sincerely,   [redacted] Executive Offices

Dear [redacted]We are writing you today regarding your airline
reservation under Trip Number [redacted]Per our previous conversation,
we would like to confirm if the authorization or duplicate charge, as well as
the overdraft fees are still reflecting on your account. If so, please call us...


at ###-###-#### so we can contact your bank for further assistance. The
Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through
Saturday. You will need to enter your Trip number, which is [redacted] when you
contact us. Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.We look forward to hear from
you.Sincerely,Nico T[redacted]Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and understand that the consumer was unable to obtain confirmation
for a Name Your Own Price rental car request.
 
Priceline is sorry that the consumer was unable to obtain
confirmation for a Name Your Own...

Price®
request, and we apologize for any inconvenience the consumer may have
experienced.
Priceline tells consumer that if
we find a rental car partner that accepts the consumer’s offer, we will
immediately purchase the rental car using the payment details provided.  However, Priceline does not guarantee that a
rental car partner will accept the consumer’s offer, and we do not guarantee
confirmation/accepted offers for Name Your Own Price® requests.
We appreciate the opportunity to clarify.
 Sincerely,
[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because:
You're insinuating that by rejecting insurance, its acceptable to place someone in a hotel in those conditions and that its just acceptable for a manager to threaten my senior citizen mother. Ive done other offers with you, for 1 star properties and never dealt with Mold, filth and the level of disrespect I did here. Me denying coverage does not absolve YOU as a company for placing me in this. YOU are the ones advertising and backing this hotel. Have there been ANY quality checks on these properties? You've obviously acknowledged some wrong doing on your part, since you issued a partial refund. yet at the same time you're saying well you knew it was a one star property and you denied insurance so this is all on you, you should have know what you were in for. One star properties still need to maintain basic level of cleanliness and follow health code. I don't feel as though, you as the company responsible for placing people in these properties are doing your part to ensure the properties are up to standards. Obviously, from your complaints this Revdex.com complaint is a common practice for your company... You should be so proud of who you are and what you stand for as a company.
[redacted]

Dear [redacted]   Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel [redacted] South for Trip Number 1[redacted]   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.  ...

I understand that you felt the star rating assigned to your hotel was not accurate due to the bad reviews you read online.   When evaluating hotels, we take into consideration hotel industry information as well as customer feedback. We also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etc. Our ratings may vary from other national rating companies; however, they are generally stricter than others.   We found that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:   [redacted].com = 3 Star [redacted]om = 3 Star [redacted]ty.com = 3 Star [redacted]r.com = 3 Star   We are sorry to hear that you felt that this hotel does not meet your expectations. However, I see that your issue has already been resolved by one of our Customer Service Representative. Our record shows that your reservation was cancelled for a full refund of $787.80 on September 29, 2016.   Your refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days.   Thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Attached hereto is a copy of the consumer’s contract page for trip
number 3[redacted]7,  indicating that the
consumer selected a Published Price rental car reservation, and not a...

prepaid Name
Your Own Price reservation.
The consumer’s contract page discloses the following information:
Important Information
·      
Payment for this reservation is due when the car is returned and
will be charged by [redacted] Car Rental.
·      
Additional charges may apply at the counter if you pick up or
drop off the car at a different date, time, or location than you requested for
your reservation.
Summary of Rental Car Charges
An estimate of your
rental car reservation of $29/day plus taxes and fees is shown below. Prices
may vary depending on special requests and items purchased at the counter.
(ICAR|0|RD|N
INDO01|INDO01|265.29)
Total Amount Due at Pick-Up: Prices are in US dollars.
This
checkout page for trip
number 3[redacted]7 was submitted on 2016-01-13 12:53:19





5 3 auto ac  Unlimited
Mileage
Mid-Size Car - [redacted] or similar†
make / model not
guaranteed
Pick-up / Drop-off: [redacted]
Intl Airport (IND)
5773 West Washington Street,  [redacted], IN 46241
Pick-up Date &
Time:Wednesday, January 13, 2016 - 9:00 PM - Hours of
operation
Hours Of Operation for Pick-Up
Location
Opening time


Closing time




12:00AM


12:00AM



[x] close window
Drop-off Date &
Time:Friday, January 22, 2016 - 11:00 AM - Hours of
operation
Hours Of Operation for Drop-Off
Location
Opening time


Closing time




12:00AM


12:00AM



[x] close window
Rental Car Company:
Shuttle Pay at Pick-up Free Cancellation


Add Child Seats and Special
Requests (Optional)

You can request any of the options below. These requests cannot
be guaranteed and additional
fees may apply. Contact the rental car company to confirm
availability.

Child Seats


0
Infant Child SeatFor infants less
than one year and under 20 lbs

0
Toddler Child SeatForward facing for
children weighing 20-40 pounds up to 40 inches in height

0
Booster SeatFor children
weighing 40 to 80 lbs

Special Requests

Left Hand Handicap Control
Right Hand Handicap Control
Navigational System
Ski Rack

Add
Collision Damage Coverage
Get Collision Damage
protection now! Purchasing at time of booking is almost always less expensive
than waiting to purchase coverage at the counter. See additional
information
·       $35,000 in Primary Coverage so you won't
need to file a claim with your regular insurance
·       Includes cost of repairs for collision or
damage to a rental car
·       Allows for cancellation with 100% refund up
until requested pickup time

Yes,
I'd like to purchase collision damage coverage for $11.00 per day.**For
customers with a New York State billing address the fee will be $9 per day
No
thanks. I prefer to decline coverage.


Summary
of Rental Car Charges

An estimate of your
rental car reservation of $29/day plus taxes and fees is shown below. Prices
may vary depending on special requests and items purchased at the counter.
(ICAR|0|RD|N
INDO01|INDO01|265.29)
Total Amount Due at
Pick-Up: Prices are in US
dollars.
$352.51 $370.69
You save $18.18 Pay at Pick-up  (including taxes and fees)
Additional
payment required for special equipment.
Collision Damage Coverage
Amount Due Now:
$99.00 (9 x $11.00) Due today. Collision Damage Coverage will be
charged in USD.
Taxes and Fees
Here is a breakdown of the estimated taxes, fees, and
surcharges that apply to your reservation when you pick-up your rental car:
Total Taxes, Fees
and Surcharges


$




Prices are in US dollars.
[x] close window
Driver
Information - Must match photo
ID
The driver may need
to provide a credit card at the rental counter. Please review the acceptable forms of payment
for this car rental to determine the specific requirement.
First
MI
Last
Under 25?
Corporate Discounts or Special Rates
Please enter any special rates or promotional codes that you
would like to apply to this rental car reservation. Be sure to confirm that
these discounts have been applied when you pick up your rental car.
Close





 Flight Information (Optional)This will be used
by the rental car company to monitor flight delays.
What Airline are you Flying?
-- choose --
Your Flight Number:
Impo

Important Information
Once
you've reviewed your information above, please review the following rules
regarding rental cars issued through priceline.com:
·      
If you purchase
collision damage coverage with this rental car reservation, you will be
charged now for the coverage. Cancellations with 100% refund will be permitted
for Collision Damage Coverage until your scheduled pick-up time.
·       Payment for this reservation is due
when the car is returned and will be charged by [redacted] Car Rental.
·       Additional charges may apply at the
counter if you pick up or drop off the car at a different date, time, or
location than you requested for your reservation.
·      
Only the driver will
be able to pick up this rental car at the counter. An additional driver can
be added at the counter for a fee payable directly to the rental car company.

·      
Additional charges
may apply for drivers under the age of 25.
·      
[redacted] Car Rental
will charge the driver at the rental counter for optional items you add to
your reservation, including any child seats or special requests such as
pre-paid fuel.
·      
The driver will be
required to present a valid driver's license and a valid credit card in
his/her name at the counter for the refundable security deposit. Rental car
companies may have different requirements for customers who will only have a
debit card at the time of pick-up. For more specific information or to
determine whether a debit card deposit is allowed, please review acceptable
payment options in the partner's policy information. Pre-paid cards or cash
will not be accepted for the security deposit.
·      
Your car will be
reserved for unlimited mileage, but some car companies have additional
restrictions regarding mileage. Please refer to [redacted] Car Rental's specific
policy.
·      
Please see location
specific rental policy and rules information





I agree to Booking Conditions, [redacted] Rental Policy and Rules,
and Terms and Conditions by
booking this car.

Complaint: [redacted]
I am rejecting this response because you should be given options ( upgrade for better hotel )before they book it. There are no choices thus leaving it up to them to pick a hotel.. Im sure there were others that were cheaper & I wasn't given that option.. There should an option
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it does not provide the consumer protection. It is also not clearly stated.
Sincerely,
[redacted]

To Whom It May Concern
 
The Onboard Credit
Promotion has always been an “Up To” promotion. It is based on the cost of the
cruise less taxes and port charges. At the time the client booked, the
promotion was for Up To $750onbaord credit. A client can earn anywhere...

from $25
to $750 based on where their cruise costs fall (see chart below).
 


Priceline's Onboard
Spending Amounts per Stateroom
Offer is limited to just our Top 6 Cruise Lines




Total
MINUS
Port Charges & Taxes


Maximum
OBC Amount per stateroom




$0 -
$999.99


$25




$1,000.00
- $1,999.99


$50




$2,000.00
- $2,999.99


$100




$3,000.00
- $4,999.99


$200




$5,000.00
- $9,999.99


$300




$10,000.01
or greater


$750




Valid
for New Bookings which sail by December 31, 2016


 
In order to receive $750
onboard credit, the cost of Per [redacted] cruise would have needed to exceed $10,000.01 before taxes and
port charges. Unfortunately As you can see in pricing outline below, the
client’s total, not including taxes or port charges, was $1330.99. Therefore
the client earned onboard credit in the amount of $50.
 
Our corporate offices
purchased this onboard credit through the cruiseline booking system, Polar
Online, at 11:46am on February 11, 2016. It has been reconfirmed by Princess
Cruise Line that the client did in fact receive their Onboard Credit and can
reference their Cruise Folio (given to them on the last day of their cruise) to
see this.
 
Please note on the
attached Booking Invoice as well as pasted below that the client’s costs did
not meet or exceed the stipulations to receive the $750 onboard credit this
claim in filed for.
Pricing
Below
is the total cost summary for your vacation in USD:
Your
Price: $1,148.00
Taxes
and Port Charges: $600.00
Processing
Fee: $24.99
Trip
Protection: $158.00
Total
Price: $1,930.99
Total
Amount Deposited: $1,930.99
Remaining Balance:
$0.00
 
In addition, the
promotion the complaint is being filed about had terms and conditions listed on
the website by clicking they hyperlink to view more details. This same
disclaimer went out in several hundred thousand marketing emails on January 5,
2016 as well as were outlined in her booking invoice.  Below you will find
that I have copied and pasted the disclaimer.
 
DISCLAIMER from Website
and Marketing Emails:
 
2016 Kicks Off with Over
$1,000 Free Spending, Plus...
Priceline Cruises Email
January 5: 2016 Kicks Off with Over $1,000 Free Spending, Plus...
 
Bonus Onboard Spending
(OBC) up to $750 offer is valid for new individual bookings made 1/5/16 –
1/11/16. Offer is valid for select cruise lines departing by 12/31/16. Offer is
per stateroom, varies based on the price of cruise minus taxes and port
charges, is not reflected in advertised prices, and will not exceed $750. OBC
amount will be credited to customer’s onboard account after completion of a
form to be filled out and submitted 21 days prior to departure or OBC offer
will be forfeited. OBC has no cash value, is not redeemable for cash, is not
transferable, and will expire if not used on or before the final night of
cruise. Additional restrictions may apply; ask your agent for details.
 
Disclaimer ( from Booking
Invoice  accepted by client on 1/10/2016 at8:49pm. See attached for
original pdf):
 
Other
Services and Optional Items








Description:


ONBOARD CREDIT - $50 OFFER (WPC)




Effective Date:


01/10/2016




Number of Features:


1




Vendor:


WTH/[redacted] CRUISES




Details:


Bonus Onboard Spending (OBC) up to $750 offer is valid for new
individual bookings made 11/1/15 - 01/12/16. Offer is valid for select cruise
lines departing by 12/31/16. Offer is per stateroom, varies based on the
price of cruise minus taxes and port charges, is not reflected in advertised
prices, and will not exceed $750. OBC amount will be credited to customers
onboard account after completion of the form located at
cruises.priceline.com/promotion/fulfillment/onboard-credit.do. The form must
be submitted 21 days prior to departure or OBC offer will be forfeited. OBC
has no cash value, is not redeemable for cash, is not transferable, and will
expire if not used on or before the final night of cruise. Additional
restrictions may apply; ask your agent for details.










Description:


ANY CABIN UPGRADE.




Effective Date:


02/27/2016




Number of Features:


1




Vendor:


[redacted] CRUISES


 
With this in mind, we feel that we have done our due
diligence in making the stipulations of our promotion clear to the public and
to clients. There has been no false advertising or “scamming” of any nature.
The client was provided with all information up front.

Hi. Please see our response to the customer below.  Thanks. [redacted] Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Corporation for Trip Number [redacted] I am writing to let you know that we have received your Better Business...

Bureau concern in our Executive Offices. We understand that you have issues with this rental car reservation. We apologize for the confusion. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable even if the reservation is not used. If the driver provides a bank debit card for the security deposit, it cannot be used as credit. The use of a debit card may also require proof of round trip airline travel and any funds used for the deposit cannot be accessed until after the car is returned. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.  Despite of the restrictions, as a one-time exception, we have canceled this reservation and your refund has been processed. A refund for $77.60 was issued on February 15, 2017. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days. I hope you find this information helpful and we thank you for your time. Sincerely, [redacted]

[redacted]
* We wanted to take this time to contact you in regards to your reservation at the Holiday Inn Express Hotel & Suites St. Charles booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concern in our...

Executive Offices. As we understand, you would like to be refunded for the reservation due to the hotel's star rating. We apologize for any inconvenience this may have caused.   We reviewed your reservation and verified that the hotel has an average guest rating of 8.3 which is based on actual reviews from customers who have booked on our site and stayed at the hotel. We assess each property on many different criteria, including cleanliness, guest satisfaction, decor, etc. and our hotel ratings are actually stricter than other national rating companies. We also verified that the hotel is rated consistently as a 3 star property and we stand behind this hotel ratings.   The reservation that you purchased is restricted which is non-cancelable and non-refundable. This information was provided on your contract page prior to booking. As you requested, we have canceled your reservation and processed a refund in the amount of 95.37 USD back to the same card that was used to place the request. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
With Priceline, consumers have a
choice. Consumers have the option to compare rates and select his/her specific
hotel, room rate, amenities and location from a...

list of participating
properties or, save even more money by selecting our Express Deals/Name Your
Own Price® hotel service where the consumer must agree to stay in
any participating hotel that fits the consumer’s star level and location (area)
choices.
When selecting a reservation, the consumer is provided with
the terms and conditions associated with each reservation prior to purchase.  In this case, the consumer selected a
reservation that provided greater savings and less flexibility.
 
Attached hereto, is a copy of the consumer’s contract page
authorizing the terms and conditions of the selected purchase. The Name Your
Own Price reservation selected by the consumer does not guarantee a guest score of 7/10 or higher.
 
Additionally, we have researched to find that this hotel does meet
our expectations for the 3 star rating selected on our website. Our competitors
rate this hotel as follows:
[redacted].com = 3.5 stars
[redacted].com=3.5 stars
[redacted].com=3 stars
 
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
non-refundable, non-changeable terms and conditions of the purchase.
 







We appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-04-16 17:50:43






























Please Review Your
Request

















































3 Star Upscale Hotel





















Which hotel will I get?

Check-In Date:

Saturday, April
18, 2015

Check-Out Date:

Sunday, April 19,
2015

Region

[redacted]

City Areas:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Fitness Center

Number of Nights:

1











 























Offer Price Per Room, Per Night:

US$ 75.00

Travel
Insurance:


US$
5.00






Subtotal:

US$ 75.00

Taxes and Service Fees:

US$ 14.38

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 89.38

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired













Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD5.00 per room per night. Details.





*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.






Initial Here:

I have
read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you did not...

intend to purchase the reservation and that you did not have the option to select our price. We reviewed your booking and see that you selected to book your reservation using our Name Your Own Price. You would have the option to select your desired price and our website would look for hotels willing to accept your rate. The price was also displayed on the page prior submitted your request. We verified that you are currently using your reservation. We apologize; however, the rate you selected is restricted. Your reservation is non-changeable, non-cancellable and non-refundable.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Please see the reply below we sent to our customer.  Thanks. [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the Hotel Indigo Gold Coast for Trip Number [redacted] I am writing to let you know that we have received your Better...

Business Bureau concern in our Executive Offices. We understand that you have issues with this hotel reservation. Our records show that you first requested a 3 Star Hotel in McCormick Place - South Loop - Soldier Field Area for $53 a night, Trip Number [redacted] The request was rejected because none of our 3 star hotel partners in this area accepted the offer price of $53.00 a night. When you resubmitted your request, it was for a 3 star hotel in the following areas for $60.00 a night: [redacted]e - [redacted] The hotel you received is located on the Magnificent Mile -Gold Coast area, which is one of the areas you selected. Please note that the rate you purchased is non-changeable, non-cancelable and non-refundable. It is not possible to select the exact location of the hotel within the Area. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.  In addition, we have contacted the Hotel Indigo Gold Coast to request an exception to cancel this reservation without penalty on your behalf, but the verified that the reservation is truly restricted. Therefore, we are unable to change, cancel or process a refund for this reservation.  We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, [redacted]Executive Offices

The original reply we have provided to this customer was compete and accurate.  There is no other options or response we can provide. Thanks.

Dear Ms. [redacted],
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices regarding your
reservation at the [redacted] for Trip Number
[redacted]. We understand that you requested to cancel the reservation for a
full...

refund due to a death in the family. Please accept our sincere condolences.
We reviewed the record and cancel policy associated with your reservation, indicating
that the hotel requires payment for the first night's stay. However, we
verified that our representative contacted the hotel on your behalf requesting
an exception to their cancel policy, and have been advised by [redacted],
Assistant General Manager at the hotel that they are unable to make an
exception to the cancel policy associated with the reservation. We apologize for
any inconvenience; however, we are unable to refund the cancellation fee.
We apologize for the inconvenience and thank you for your
time.
Sincerely,
[redacted]
Executive Offices

[redacted]
[redacted]
[redacted]
[redacted]
Priceline/H[redacted] emailed me and asked for my medical...

records.  I find this unethical and offensive.  I am not telling them what happened to me.  What can I do?  Also, they assert in the email that I am asking for a refund, my complaint says that I am asking for a credit.     Please advise.   Thanks!
[redacted]

RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund was issued.
Sincerely,
[redacted]
Priceine.com

Complaint: [redacted]
I am rejecting this response because:  when I was talking to the attendant at Priceline while at the airport, they never told me those facts. Also, I originally called Priceline to cancel [redacted] back in May due to illness and they told me I had to contact the airline directly. When they told me this, They should have told me it would null their involvement. The airline told me they contacted Priceline and told them of the air flight change in June. So if the airline took control of my flights, why didn’t they contact me directly if they told Priceline they were no longer involved?  And even then, if Priceline did get an email from a [redacted] in June, it would have been nice to get notified. That is just good customer service. Priceline dropped the ball on this one and isn’t taking responsibility for anything 
Sincerely,
[redacted]