Stahl Construction Company

Dear Mr. [redacted],
 
We are contacting you today regarding your hotel
reservation at The
[redacted] booked under Trip
Number [redacted].
 
We are writing to let you know that we have received your
RevDex.com concern in our...

Executive Offices. As we
understand, you
would like to cancel your reservation because the hotel
that you
received is in Salford.
 
We have reviewed this concern and verified that the hotel
you received
is in the designated area of [redacted]. We also
reviewed the hotel?s location on [redacted] and the
hotel?s website and verified that the hotel is in the
same location on
all 3 maps. In addition to being in the same location on
all 3 maps, we
also verified that the hotel is properly located on our
map. The
reservation that you purchased is truly restricted which
is non
cancelable and non refundable. This information was
provided on the
contract page that you reviewed and initialed prior to
booking. We
apologize; however, we will be unable to cancel and
refund your
reservation.
 
For your reference, we sent a copy of your contract page
on a separate
email.
 
We apologize for the inconvenience and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

Thank you for contacting us regarding your airline reservation for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you have requested for your travel insurance to be refunded and refund...

was processed last June 9, 2017. However, due to some system hiccup, the refund was not pushed through to your account until today.   This is to confirm that refund has been completed by our system today, June 30, 2017 and refund may take few more days to reflect in your account as bank processing time varies. As a gesture of goodwill, I sent you an email that contains a coupon to be used on a future priceline.com Rental Car. The coupon will provide a discount of 10% on your next reservation..   Rules and Restrictions:  - Available on Name Your Own Price® or Express deals® reservations   You must use the coupon by 28 October 2017 06:38 PM EDT. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. The email will contain instructions on how to redeem this coupon. Please follow the instructions carefully.   I also sent you an email that contains a coupon to be used on a future priceline.com Hotel Express Deal. The coupon will provide a discount of 5% on your next reservation..   Rules and Restrictions:  - Valid on 2-Star, or greater, hotels. - Valid only on Express Deal® hotel stays.   You must use the coupon by 28 September 2017 06:39 PM EDT. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. The email will contain instructions on how to redeem this coupon. Please follow the instructions carefully.    We truly apologize for any inconvenience and look forward to serving all of your travel needs.     Sincerely,   [redacted] Executive Offices

Dear [redacted]We are writing you today regarding your airline
reservation under Trip Number [redacted]Per our previous conversation,
we would like to confirm if the authorization or duplicate charge, as well as
the overdraft fees are still reflecting on your account. If so, please call us...


at ###-###-#### so we can contact your bank for further assistance. The
Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through
Saturday. You will need to enter your Trip number, which is [redacted] when you
contact us. Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.We look forward to hear from
you.Sincerely,Nico T[redacted]Executive Offices

From: Marya [redacted] Sent: Wed[redacted]Subject: complaint resolvedmy complaint has been resolved. Thank you. I[redacted]from [redacted]

Dear Ms. [redacted],
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices regarding your
reservation at the [redacted] for Trip Number
[redacted]. We understand that you requested to cancel the reservation for a
full...

refund due to a death in the family. Please accept our sincere condolences.
We reviewed the record and cancel policy associated with your reservation, indicating
that the hotel requires payment for the first night's stay. However, we
verified that our representative contacted the hotel on your behalf requesting
an exception to their cancel policy, and have been advised by [redacted],
Assistant General Manager at the hotel that they are unable to make an
exception to the cancel policy associated with the reservation. We apologize for
any inconvenience; however, we are unable to refund the cancellation fee.
We apologize for the inconvenience and thank you for your
time.
Sincerely,
[redacted]
Executive Offices

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
Priceline is sorry that the consumer
is not satisfied with the location of the Published Price property she selected and requests a refund....


Priceline.com
is a travel agent, and as such, makes hotel room rates available on behalf of
the hotels. With our
Published Price service, the consumer selects the property. All details of the
property are disclosed prior to purchase, including the address.
Attached hereto is a copy of the consumer’s initialed contract page
authorizing the non-refundable terms and conditions of her selected hotel room
accommodations at the [redacted] Hotel.
We
appreciate the opportunity to clarify.
 
Sincerely,
[redacted]
priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-08-01 02:05:16


















[redacted] Hotel
[redacted]
 
Freebies:
Hotel Freebies:
Free Internet
Check-In: Sat, Aug 1, 2015
Check-Out: Sun, Aug 2, 2015
Room Type: Double Room with Shared Bath
- Max 2 Guests
Non Refundable
 
Cancellation Policy
Please note, if cancelled, modified or in case of no-show, the total price of
the reservation will be charged.




Summary of
Charges




Room Cost
(details)


$129.00




Rooms


1




Nights


1




Room Subtotal


$129.00




Taxes



$20.96




Total Charges


$149.96


Prices are in USD
promo cancel policy
Cancellation Policy
Reservation Name (Age 18
or Older)
Enter the name of the person checking into the hotel. This
person must present a valid photo ID and credit card at check-in.


Room 1

   
I agree to the [redacted] Conditions, Terms and
Conditions and Privacy Policy by [redacted] this room.
Important
Information
·      Room Description:  Double Room  With Shared Bath  - Non-Refundable - Please Note That The Room Rate Is Based
On 2 Guests. Maximum Occupancy Is 2 Guests.Please Note A Security Deposit Is
Due Upon Check In (See Hotel Policies).
·      Rate Description: Special Rate
·      Hotel Freebies Details:
Free Internet
·      Cancel Policy: Please note, if cancelled, modified or
in case of no-show, the total price of the reservation will be charged.
·      Additional Information About the Room
You Selected: WiFi is
available in all areas and is free of charge. Pets are not allowed. Public
parking is possible at a location nearby (reservation is not needed) and costs
USD 30 per day.
·      Important Information From The Hotel: Upon check-in photo identification and
credit card are required. All special requests are subject to availability upon
check-in. Special requests cannot be guaranteed and may incur additional
charges. A $250 security deposit will be charged at check in. Guests are
required to show a photo identification and credit card upon check-in. Please
note that all Special Requests are subject to availability and additional
charges may apply. A security deposit of USD 250 is required upon arrival for
incidentals. This deposit is fully refundable upon check-out and subject to a
damage inspection of the accommodation.
·      All children are welcome. All children
under 5 years stay free of charge when using existing beds. All further older
children or adults are charged USD 20 per night when using existing beds. There
is no capacity for extra beds in the room.
·      Your credit card will be used to
guarantee the reservation. The hotel will charge you directly for room and tax.
A Fixed Amount Of Usd 250 Per Room Will Be Charged On The Day Of Arrival. The
hotel reserves the right to authorize your credit card prior to check-in.
·      If you don't check-in to the hotel on
the first day of your reservation and you do not alert the hotel in advance,
the hotel reserves the right to cancel your reservation and may charge you a
penalty.
·      The reservation holder must present a
valid photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in the
room rate.

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, she/he purchased trip protection
along with a non-refundable reservation and believed that...

trip protection would
apply due to a change in plans.
 
Priceline offers a variety travel service options, including
reservations that offer cancelations.
 
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation.  In this case, the consumer chose to select a restricted
reservation that provided greater savings and less flexibility.
 
Attached hereto is a copy of the consumer’s initialed
contract page agreeing to the non-refundable terms and conditions of the selected
purchase as well as the trip protection coverage offered.
 
Trip Protection does not protect you in the event of
unforeseen business or personal obligations, changes in your travel plans after
your offer is accepted or dissatisfaction with your itinerary.
 
100% Trip Cancellation and Trip
Interruption Protection reimburses
for cancellations due to unforeseen illness of traveler, family members and
traveling companions, death in the family, job loss, natural disaster at
departure or destination city or other specified events.
 
View
Description of Coverage
[redacted] Trip Protection Description of Coverage
can be found on the FAQ section of the priceline.com website as well as the
consumer’s contract page. [redacted] About Your Travel Insurance - If you have questions or concerns
regarding Travel Insurance for this trip please email [redacted] at [redacted] or call toll-free
[redacted] for international callers).
·       
To request claim forms,
please visit [redacted]. You may also email or call [redacted] using the contact
information above. If emailing, please include your Request Number, your name,
your address, your phone number, and the type of claim form you need (e.g. Trip
Cancellation).
I appreciate the opportunity to clarify.
Sincerely,
 
[redacted]
Priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-04-19 11:34:42
$41 per night


















2 Star Hotel in [redacted] Area for $41/night
This deal saves 44% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.
































Area:

A Central Valley destination rich
in musical history, this area also offers a number of museums and local
restaurants that reap the bounty of its surrounding agriculture. Marvel... (Click for full
Description)

Star Rating:



What hotel is this?

Guaranteed Amenities:


Pets Allowed
Free Parking


Free Internet
Free Breakfast


Check In:

Mon Apr 20, 2015

Check Out:

Tue Apr 21, 2015

Rooms:


All rooms will
accommodate up to 2 adults.

Bed Type:










$41
per night

1 Queen Bed - Nonsmoking
Standard Studio - Breakfast, Free Wifi


Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
First:
MI:
Last Name:
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

Bakersfield









© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this area
View a larger map »

We
Recommend Trip Protection
Trip Protection for this hotel stay
is $5!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No, thanks. I
prefer to travel without Trip Protection.
Summary
of Charges




























Price per night:

$41

Rooms:

1

Nights:

1

Room Subtotal:

$41.00

Travel Insurance

$5.00 + Add now Recommended! (remove)

Taxes & Fees:

$9.92

Priceline Hotel Coupon:


-$0.00




Total Price:
All prices are in U.S. Dollar.

$55.92
55.92
55.92 0.00
Apply
Coupon
Have a coupon code?
Apply
This coupon is invalid or has expired

Mandatory fee of is collected at the hotel.
Review
Important Information
All rooms will accommodate up to 2 people. Special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.
The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.
Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.
Pets Policy:
Pets are welcome guests at the hotel. A maximum of two pets are allowed in
each guest room. A 25USD per day, per pet nonrefundable cleaning fee, not
to exceed 150USD per pet, will be charged the first night of your stay.
Restrictions may apply
The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.
Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
If your request is accepted, Priceline will immediately
charge your credit card the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your request is not accepted,
your credit card will not be charged. Prices are not guaranteed until
purchase is complete.
If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.
Initial
Here: I have read, accept and agree to abide by
priceline.com's terms and
conditions and privacy
policy. I have read, accept and agree to abide by
priceline.com's terms and
conditions, privacy
policy and the travel insur

RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund was issued.
Sincerely,
[redacted]
Priceine.com

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our records indicate that a refund in the amount of $231.92 was issued on April 19,
2016.

Dear Ms. [redacted],
 
We contacting you today regarding your reservation at the
[redacted] booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, the
hotel...

that you received don't have air conditioners and you would like to get a
credit for a future reservation.
 
We contacted the [redacted] and verified that 3 out of
the 4 buildings of the hotel don't have air conditioners. We also verified that
your reservation was originally confirmed in one of the buildings without air
conditioners. However, the hotel advised that your reservation was transferred
to the building with air conditioners for no additional fee.
We apologize; however, we will be unable to provide a
refund or a credit for a future reservation.
 
We apologize for the inconvenience and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
You're insinuating that by rejecting insurance, its acceptable to place someone in a hotel in those conditions and that its just acceptable for a manager to threaten my senior citizen mother. Ive done other offers with you, for 1 star properties and never dealt with Mold, filth and the level of disrespect I did here. Me denying coverage does not absolve YOU as a company for placing me in this. YOU are the ones advertising and backing this hotel. Have there been ANY quality checks on these properties? You've obviously acknowledged some wrong doing on your part, since you issued a partial refund. yet at the same time you're saying well you knew it was a one star property and you denied insurance so this is all on you, you should have know what you were in for. One star properties still need to maintain basic level of cleanliness and follow health code. I don't feel as though, you as the company responsible for placing people in these properties are doing your part to ensure the properties are up to standards. Obviously, from your complaints this Revdex.com complaint is a common practice for your company... You should be so proud of who you are and what you stand for as a company.
[redacted]

I have received the consumer’s additional comments. As you
requested, I have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion.  
The consumer states:



“ I entered the bidding
feature of priceline so that I can search for a car that I can afford.”
“ I entered the price that i
desired for the car rental and I believe I also entered my visa credit card
number, not aware that they were going to bill me right away.”

According to the consumer, after purchasing a Name Your Own Price rental car reservation, he also purchased a rental
car directly with [redacted], and requests a refund for his Priceline rental car
stating that he was unaware that he would be billed for his Priceline purchase, and did not agree to the Priceline purchase.
Attached hereto, is a copy of the consumer’s
initialed contact page authorizing the terms and conditions of purchase, including
the following, listed under Important
Information:
Important
Information
·      
Once you've reviewed your
information above, please review the following rules regarding rental cars
issued through priceline.com:
·      
Rental cars are non-refundable,
non-transferable and non-changeable even if the reservation is not used.
·      
If your offer is accepted,
we will immediately lock in your reservation and charge your form of
payment.

We are
sorry that the consumer’s selected reservation is non-refundable and we are
unable to assist with a refund. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence.  

Sincerely,
N. D’Angelo
Executive
Offices

Complaint: [redacted]
I am rejecting this response because: Priceline is not addressing the issue. This is a shady deal and they know it. They advertise flexibility but this is not flexible. They also offer to lower the price if it is found cheaper elsewhere. They booked me on a worse flight for more money than the same flight offered by the airline. 
Sincerely,
[redacted]

Our record indicates that this matter has been addressed with the consumer.
 
The reservation was cancelled and a full refund of 233.82 USD was issued.
 
Sincerely,
[redacted]
Priceine.com

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you are requesting for a refund of the reservation.If cancellations are permitted, a link to cancel online will be available with your itinerary. We reviewed your reservation and we presented you a contract page which stated that cancellation online was available within 24 hours after booking. We have contacted [redacted] Air Lines on your behalf, and unfortunately they have denied your request to process a refund for your non-refundable ticket(s). I apologize. However, our ability to assist you is dependent upon the fare rules associated with your reservation. The fare rules are written and enforced by your confirmed carrier, and the rules associated with your tickets do not permit changes and refund. Since changes and refund are not within the guidelines of your fare rules, you also will not be able to use your tickets for future travel.  Thank you for taking the time to inform us of your concerns. We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.          Sincerely,Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you were not able to take your booked return flights as [redacted] Airlines did not allow you to board because you do not have a [redacted] to connect through [redacted].We have...

reviewed your reservation and verified that we have indicated that all travelers will need a valid passport and may also need to show additional documentation at your destination and/or in connecting countries, which includes but not limited to entry or transit [redacted]. This information is available on your reservation under the Important Information section. Based on this information, we advised the customers to be sure that they secured valid passport and other document (such as [redacted]) for their connecting and/or destination countries. Please note that [redacted] requires [redacted] for a US passport holder if customer is connecting at one airport within [redacted] for more than 24-hours or if they will be connecting to more than 1 airport within [redacted], regardless of the layover time. Which means that, even if your connection is less than 24-hours, for as long as you have multiple connecting airports within [redacted] is still required. I apologize however, we will be unable to provide you a refund for this reservation at this time.I have sent an email request to [redacted] Airlines on your behalf requesting for refund of unused return flights, however, this is entirely at their discretion. I'll keep you posted when we hear back from them.Sincerely,Executive Offices

Dear Mr. Tu**,
Thank you for taking the time to contact us.
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices regarding your rental
car reservation with [redacted] Corporation for Trip Number [redacted], and understand
that...

you have concerns with this rental car reservation.
Prices are constantly changing depending on availability
and travel dates. Our Best Price Guarantee applies to every Air, Hotel, Rental
Car, Cruise and Vacation Package sold on priceline.com. If you find a lower
price for the **me itinerary, we'll refund 100% of the difference. Call us
within 24 hours of booking on priceline.com to initiate your claim or up until
midnight the day before travel if you purchase an Express Deal or Name Your Own
Price reservation. The lower price, including taxes and fees, must be available
to the general public for booking on a website in the **me currency, using the
**me form of payment and from the **me point of **le as your original
reservation when you call us. The lower price must be an exact match to the
itinerary booked on priceline.com, including offering of a comparable
cancellation policy.  Additional
restrictions apply.
Our records show that you booked this reservation by
submitting an offer price of $14 a day, for a total of $163.47, where the
rental car company is revealed after booking. When attempting to submit a
request at a lower rate/offer price of $11 a day, it is not guaranteed that the
**me rental car company will accept the lower rate submitted. Therefore, we are
unable to process a refund for the price difference.
I appreciate your patience while this matter was under review and thank you for contacting us.
 
Sincerely,
Jenn H[redacted]
Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you did not...

intend to purchase the reservation and that you did not have the option to select our price. We reviewed your booking and see that you selected to book your reservation using our Name Your Own Price. You would have the option to select your desired price and our website would look for hotels willing to accept your rate. The price was also displayed on the page prior submitted your request. We verified that you are currently using your reservation. We apologize; however, the rate you selected is restricted. Your reservation is non-changeable, non-cancellable and non-refundable.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

[redacted]
* We wanted to take this time to contact you in regards to your reservation at the Holiday Inn Express Hotel & Suites St. Charles booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concern in our...

Executive Offices. As we understand, you would like to be refunded for the reservation due to the hotel's star rating. We apologize for any inconvenience this may have caused.   We reviewed your reservation and verified that the hotel has an average guest rating of 8.3 which is based on actual reviews from customers who have booked on our site and stayed at the hotel. We assess each property on many different criteria, including cleanliness, guest satisfaction, decor, etc. and our hotel ratings are actually stricter than other national rating companies. We also verified that the hotel is rated consistently as a 3 star property and we stand behind this hotel ratings.   The reservation that you purchased is restricted which is non-cancelable and non-refundable. This information was provided on your contract page prior to booking. As you requested, we have canceled your reservation and processed a refund in the amount of 95.37 USD back to the same card that was used to place the request. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

To Whom It May Concern
 
The Onboard Credit
Promotion has always been an “Up To” promotion. It is based on the cost of the
cruise less taxes and port charges. At the time the client booked, the
promotion was for Up To $750onbaord credit. A client can earn anywhere...

from $25
to $750 based on where their cruise costs fall (see chart below).
 


Priceline's Onboard
Spending Amounts per Stateroom
Offer is limited to just our Top 6 Cruise Lines




Total
MINUS
Port Charges & Taxes


Maximum
OBC Amount per stateroom




$0 -
$999.99


$25




$1,000.00
- $1,999.99


$50




$2,000.00
- $2,999.99


$100




$3,000.00
- $4,999.99


$200




$5,000.00
- $9,999.99


$300




$10,000.01
or greater


$750




Valid
for New Bookings which sail by December 31, 2016


 
In order to receive $750
onboard credit, the cost of Per [redacted] cruise would have needed to exceed $10,000.01 before taxes and
port charges. Unfortunately As you can see in pricing outline below, the
client’s total, not including taxes or port charges, was $1330.99. Therefore
the client earned onboard credit in the amount of $50.
 
Our corporate offices
purchased this onboard credit through the cruiseline booking system, Polar
Online, at 11:46am on February 11, 2016. It has been reconfirmed by Princess
Cruise Line that the client did in fact receive their Onboard Credit and can
reference their Cruise Folio (given to them on the last day of their cruise) to
see this.
 
Please note on the
attached Booking Invoice as well as pasted below that the client’s costs did
not meet or exceed the stipulations to receive the $750 onboard credit this
claim in filed for.
Pricing
Below
is the total cost summary for your vacation in USD:
Your
Price: $1,148.00
Taxes
and Port Charges: $600.00
Processing
Fee: $24.99
Trip
Protection: $158.00
Total
Price: $1,930.99
Total
Amount Deposited: $1,930.99
Remaining Balance:
$0.00
 
In addition, the
promotion the complaint is being filed about had terms and conditions listed on
the website by clicking they hyperlink to view more details. This same
disclaimer went out in several hundred thousand marketing emails on January 5,
2016 as well as were outlined in her booking invoice.  Below you will find
that I have copied and pasted the disclaimer.
 
DISCLAIMER from Website
and Marketing Emails:
 
2016 Kicks Off with Over
$1,000 Free Spending, Plus...
Priceline Cruises Email
January 5: 2016 Kicks Off with Over $1,000 Free Spending, Plus...
 
Bonus Onboard Spending
(OBC) up to $750 offer is valid for new individual bookings made 1/5/16 –
1/11/16. Offer is valid for select cruise lines departing by 12/31/16. Offer is
per stateroom, varies based on the price of cruise minus taxes and port
charges, is not reflected in advertised prices, and will not exceed $750. OBC
amount will be credited to customer’s onboard account after completion of a
form to be filled out and submitted 21 days prior to departure or OBC offer
will be forfeited. OBC has no cash value, is not redeemable for cash, is not
transferable, and will expire if not used on or before the final night of
cruise. Additional restrictions may apply; ask your agent for details.
 
Disclaimer ( from Booking
Invoice  accepted by client on 1/10/2016 at8:49pm. See attached for
original pdf):
 
Other
Services and Optional Items








Description:


ONBOARD CREDIT - $50 OFFER (WPC)




Effective Date:


01/10/2016




Number of Features:


1




Vendor:


WTH/[redacted] CRUISES




Details:


Bonus Onboard Spending (OBC) up to $750 offer is valid for new
individual bookings made 11/1/15 - 01/12/16. Offer is valid for select cruise
lines departing by 12/31/16. Offer is per stateroom, varies based on the
price of cruise minus taxes and port charges, is not reflected in advertised
prices, and will not exceed $750. OBC amount will be credited to customers
onboard account after completion of the form located at
cruises.priceline.com/promotion/fulfillment/onboard-credit.do. The form must
be submitted 21 days prior to departure or OBC offer will be forfeited. OBC
has no cash value, is not redeemable for cash, is not transferable, and will
expire if not used on or before the final night of cruise. Additional
restrictions may apply; ask your agent for details.










Description:


ANY CABIN UPGRADE.




Effective Date:


02/27/2016




Number of Features:


1




Vendor:


[redacted] CRUISES


 
With this in mind, we feel that we have done our due
diligence in making the stipulations of our promotion clear to the public and
to clients. There has been no false advertising or “scamming” of any nature.
The client was provided with all information up front.