Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because:Priceline did nothing to resolve the situation. The airline itself had to take over the booking and make the necessary changes so that my family could fly. Priceline's customer service was nothing but aggravation and a waste of time. Priceline should learn a lesson from the airline which actually considered its customers' neeeds and the circumstances and responded appropriately. This will be my last Priceline booking until it learns to provide proper customer service to travelers. 
Sincerely,
[redacted]

I am sorry that the consumer was unaware that all
rooms will accommodate up to 2 adults.
 
 On each
consumers’ contract page we place the following disclosure regarding this
issue labeled under Important...

Information.

Important Information
 
All rooms are
booked for double occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·       
Double Occupancy
·       
All rooms are booked for double occupancy (i.e. 2 adults).
Accomodations for additional guests are not guaranteed. Some hotels may not
allow extra guests. If your hotel does allow extra guests, there may be
additional charges. These charges vary and will be payable directly to the
hotel.
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the
terms and conditions of the purchase.
 
I
hope you find this information helpful and we appreciate the opportunity to
clarify this matter.
 
Sincerely,
[redacted]
priceline.com

 

 
 
This
checkout page for trip number
[redacted] was submitted on 2015-04-23 07:23:57



Please
Review Your Request

















































5 Star Luxury Hotel, [redacted] Area




















Which hotel will I get?

Check-In Date:

Saturday, April
25, 2015

Check-Out Date:

Tuesday, April 28,
2015

Region
[redacted]

City Area:
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:
[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Restaurant, Free Internet, Guest
Score 8/10 or Higher

Number of Nights:

3











 










































Offer Price Per Room, Per Night:

US$ 329.00

Travel Insurance:

US$ 15.00


Subtotal:

US$ 1002.00

Taxes
and Service Fees:

US$ 130.02

Priceline Hotel Coupon:


-US$ 0,00





Total Room Charges:

US$ 1,132.02

Apply
Coupon

Hotel Fee:

US$ 28,50

Total Cost:

US$ 1,160.52

Have a coupon code? Apply
Remove Coupon
This coupon is invalid or has expired

No surprises! Total cost includes estimated hotel fees (e.g resort
fees). Your total cost will never be higher than displayed above.






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Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.


Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No, thanks.
I prefer to travel without Trip Protection.
Important
Information
All rooms will accommodate
up to 2 adults. Requests for bed types (King,
Queen, 2 Doubles, etc.) or other special needs
(including preferences for smoking or non-smoking rooms) should be requested
through your confirmed hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.






Initial Here:

I have read,
accept and agree to abide by priceline.com's terms
and conditions, privacy policy
and the travel insurance Description
of Coverage. I have read,
accept and agree to abide by priceline.com's terms
and conditions and privacy policy.

I understand that you are requesting to cancel your reservation due to the lower rate you found online. I did review your information in our system and see that we have already matched the lower rate you found. Our record shows that the price difference amounting to $81.66 was processed on...

January 23, 2018. Refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few business days. As for the cancellation request, I apologize; however, we are unable to cancel and process a full refund. Our record shows that you purchased a restricted rate, it cannot be changed, cancelled or refunded. We have already contacted our hotel partner for exception; however, the same policy was advised. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely,Executive Offices

Complaint: 10757610
I am rejecting this response because:Date Sent: 8/22/2015 3:03:06 PM  Complaint: [redacted] I am rejecting this response because: while I have been told via email that a refund request has been submitted (and that is great news), it will take up to two weeks to determine whether it goes through.  Until the refund is confirmed the matter remains unresolved.  Sincerely, Carolyn [redacted]
Sincerely,
[redacted]

In regards to the reply from Priceline , I had addressed these matters with the hotel owner upon check in and have also attached a copy of my bank statement clearly showing a charge of $11.90 for " [redacted]" which is for internet use at this motel. This again proves how Priceline does not whom they represent and does not care to find out as long as they are being paid a commission.  These issues were addressed to the owner on more than one occasion.  Further , I had also expressed my discontent of this motel when asked for a review which were PURPOSELY not published even though there was no foul or unprofessional language used.  This further supports my claim PRICELINES intent to deceive the travelling public on representing hotel / motels that no one would solicit  otherwise.   I will expect the refund  as requested or I will have no alternative to take this to a higher legal authority and also release to the media to which I have access to.  Please also note the many bad reviews of this motel that were not made available until after my initial stay. I will await a reply from Priceline.    
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
The consumer selected
Priceline's Express Deals service for a 3-Star hotel in the [redacted] [redacted]
 
[redacted]...

[redacted]
 
We
are sorry that the consumer is not satisfied with the location of his/her
accommodations. The [redacted] by [redacted] Metrocenter is clearly located in the
shaded area of the mapping guidelines for the area labeled Downtown [redacted] -
[redacted] Area. Consumers who prefer to stay in a
particular location or particular property have the option to visit our Published
Price service, and choose his/her preferred hotel and location from a list of
competitive prices across a wide range of hotels.
We are sorry that the consumer’s selected purchase is non-refundable and
non-changeable, and we are unable to assist with a refund.
We hope you find this information helpful and appreciate the
opportunity to clarify.
Sincerely,
[redacted]
priceline.com
 
 
3-Star hotel in the Downtown [redacted] - [redacted] Area
Area
Amenities: Business Center, Internet, Free Breakfast, Swimming
Pool
Guest Score: 7+
Check In: Fri, Jun 19, 2015
Check Out: Sat, Jun 20, 2015
Rooms: 1 room for 1 night
Room Rate: $155.00 per
room/night
Taxes & Fees: $37.53
Room Total: $192.53
Have a promo code?
Guest Info (Room 1)
[redacted]
IMPORTANT INFO PAGE
T axes and Fees
Amount: $37.53
Prices are in USD.
Cancel Policy
This rate cannot be cancelled, changed or transferred. Refunds
are not allowed.
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITION

Dear Ms. [redacted],
Thank you for taking the time to send us an e-mail.
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are requesting the hold be released from your account.
We reviewed your reservation details and confirmed...

our Customer Relations Representative contacted your bank and spoke with Chris who indicated that the hold could be released; however, you had to be released from the call. Once you gave consent to release the call, the bank was able to release the hold from the account. We are sorry for any inconvenience it may have caused to have the authorization on your account.
Thank you for choosing to email us today. I hope you found my reply
helpful! Please email us again if you need anything else.
Sincerely,

Teddi C[redacted]
Executive Offices

Dear Mr. [redacted],
 
We are contacting you today regarding your reservation at
the [redacted] - Fremont - Newark for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We...

understand that you
would like to receive a refund for your reservation. We are currently making
attempts to resolve this issue for you and hope to be in contact with you within
the next week.
 
I appreciate your patience while we continue to work to
resolve your issue.
 
Sincerely,
 
[redacted]
Executive Offices

Dear [redacted]Thank you for contacting us...

regarding your reservation at the [redacted] - Norfolk booked under Trip Number [redacted] We thank you for your patience while we research this booking for you. We are currently making attempts to resolve this issue for you. We hope to be in contact with you in 1 to 2 business days with a resolution. Thank you for emailing. I appreciate your patience while we continue to work to resolve your issue.Sincerely,Teddi C[redacted]Executive Offices

Hi Revdex.com.  We called [redacted] and advised him that the exchange was unsuccessful and that he was notified via phone and email. We advised that prior to booking, it was stated that if the outbound portion of the flight is not used, the return part will be cancelled by the airline....

Lastly, we advised that we cannot refund the difference of the ticket cost, but we will request the amount of $50.00 as a goodwill compensation for his experience. The customer did not have any question about the refund, but he is unsatisfied.

Complaint: [redacted]
I am rejecting this response because:I do not think it is fair to take money for a service that is not rendered!Mistakes are made and I called in good faith well ahead of time to take care of the mistake of the return flight date. I spoke to two of pricelines customer service reps. found them to be rude and not understanding of a situation that could have been fixed.Now I am being charged for tickets I cannot use,and had to reorder through priceline again.im going to my nephews wedding,now out several hundred dollars,which is leaving me in dyer straits,and cannot afford wedding gift let alone things needed during my stay.....I sincerely  hope we can come to a reasonable outcome to this situation and not waist anymore of either sides time.Mistakes are made weather by machine or human error...I dont feel it is right to penalize customers in such a fasion when it could have been taken care of with a few clicks of a computer!
Sincerely,
[redacted]

Thank you for contacting us regarding your reservation with the [redacted] for Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand your concern...

regarding the guaranteed room type. We have reviewed your reservation in our system and confirmed that your reservation has been canceled and refunded. A refund amounting to 639.9USD has been processed through our system. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time.   We apologize for any inconvenience and we hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:Priceline took a "name your own price" bid and suggested to the bidder that the bid price had a extremely low chance of acceptance.  Furthermore, Priceline recommended  the user should increase their bid while having knowledge that the bid price was already exceeded the rack rate for a self proclaimed "4 star" hotel within Priceline's hotel affiliates.  Priceline has made no attempt to apologize for these unethical and fraudulent business practices and in fact considers it to be business as usual.  Priceline has one objective;  to make a profit by defrauding customers.  In this case Priceline was caught.Priceline was misled the customer with respect to Priceline and Hotel charges.  BOTH the Priceline charge and the hotel charges were incorrect.  The Priceline charge was to be 87.72 USD but it actuality was 91.15 USD.  The hotel charge was to be 31.00 USD but in reality was 34.43 USD.  Priceline acknowledges this and agrees to correct it.
Sincerely,
[redacted]

Thank you for contacting us regarding your hotel reservation at the [redacted]n for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you are requesting to get a refund of 20.00...

USD.   We researched your issue with the hotel and we verified that they have shown you our negotiated rate with the hotel. This negotiated rate is normally not available to the public. Hotel's front desk should not have shown you this rate as it is a specially negotiated rate we have received because of the volume of rooms we sell on our site and we still try to price them very competitively. Since our negotiated rate was shown to you, we made a decision to refund you 20.00 USD as a gesture of goodwill. This refund has been completed today, however, our system will process the refund within 1 business day. Bank processing time varies and may take few days. If it isn't there after few days, we suggest you contact your bank.   We apologize for any inconvenience and looking forward to serving all of your travel needs.     Sincerely,   [redacted] Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. I understand that the consumer selected a discounted, specially priced vacation package, inclusive of an airline ticket, hotel and rental car, and requests an itemized breakdown for the exact airfares, hotel charges, and rental car for the selected vacation package purchase.We are unable to breakdown the charges or provide an itemized receipt for each travel component for package reservations because we combine special prices together for each component selected by the consumer into one discounted rate. This discounted rate would not be available if the consumer purchased the travel components separately. The total amount of the package was presented to the consumer prior to purchase on his/her contract page.Package providers, including Priceline, cannot break out components of a package because travel suppliers (hotels and airlines) only agree to provide discounted vacation package pricing if the components are bundled. This allows the suppliers to provide discounted pricing without undercutting their own retail rates. Since this is an industry standard, a reasonable customer would expect that a package price cannot be unbundled. When the customer selects the package, he is provided one bundled price and is informed that he is saving money by bundling the components together in a package as opposed to purchasing the components separately. As noted on the attached contract page, the package price, disclosed prior to purchase, clearly discloses that a total price, inclusive of all taxes and fees.The consumer initialed that he/she understood and accepted the terms of the contract, as well as the terms and conditions of the selected purchase, which also states that taxes and fees are not broken out. The consumer clearly chose to make the package purchase with the understanding that the total purchase price was inclusive of each travel component and taxes and fees. We appreciate the opportunity to clarify.Sincerely,[redacted]priceline.com

Thank you for taking the time to contact us regarding your reservation at the [redacted]r [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you were unable to make it...

due to an injury. We are sorry to hear of this accident. I understand that you are requesting a refund.   I have reviewed your reservation in our system and it shows that you purchased a restricted rate, which means it cannot be changed, cancelled or refunded. We have contacted the property on your behalf to request for an exception; however, they too advised the same policy.   Your reservation is truly restricted; however, since we value your business, we decided to make a one-time exception and refund in full this unused booking.   Your $117.77 refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within the next few days.   Thank you for your patience while I resolved your issue, and I hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. We are sorry that we are unable to
assist the consumer with a refund in this situation.
                                        ...⇄
Sincerely,
[redacted]
priceline.com

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
 
Upon contacting [redacted] concerning the consumer’s claim, we have been advised by [redacted] that they have no record of [redacted] charging the customer directly for a...

rental.
 
Therefore, we have requested additional information from the consumer concerning this claim, including the specific credit card issue that prevented her from being able to pick up the rental car on June 3, 2015, and a confirmation of the charges she received from [redacted].
Thank you for getting in touch about this. 
Sincerely,
[redacted]
Priceine.com

Our record indicates that a refund in the amount of 648.00 USD is being processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]