Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding your reservation at the [redacted]r [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you were unable to make it...

due to an injury. We are sorry to hear of this accident. I understand that you are requesting a refund.   I have reviewed your reservation in our system and it shows that you purchased a restricted rate, which means it cannot be changed, cancelled or refunded. We have contacted the property on your behalf to request for an exception; however, they too advised the same policy.   Your reservation is truly restricted; however, since we value your business, we decided to make a one-time exception and refund in full this unused booking.   Your $117.77 refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within the next few days.   Thank you for your patience while I resolved your issue, and I hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thank you for your help in this matter.
Sincerely,
[redacted]

I am sorry that the consumer was unaware that all
rooms will accommodate up to 2 adults.
 
 On each
consumers’ contract page we place the following disclosure regarding this
issue labeled under Important...

Information.

Important Information
 
All rooms are
booked for double occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·       
Double Occupancy
·       
All rooms are booked for double occupancy (i.e. 2 adults).
Accomodations for additional guests are not guaranteed. Some hotels may not
allow extra guests. If your hotel does allow extra guests, there may be
additional charges. These charges vary and will be payable directly to the
hotel.
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the
terms and conditions of the purchase.
 
I
hope you find this information helpful and we appreciate the opportunity to
clarify this matter.
 
Sincerely,
[redacted]
priceline.com

 

 
 
This
checkout page for trip number
[redacted] was submitted on 2015-04-23 07:23:57



Please
Review Your Request

















































5 Star Luxury Hotel, [redacted] Area




















Which hotel will I get?

Check-In Date:

Saturday, April
25, 2015

Check-Out Date:

Tuesday, April 28,
2015

Region
[redacted]

City Area:
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:
[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Restaurant, Free Internet, Guest
Score 8/10 or Higher

Number of Nights:

3











 










































Offer Price Per Room, Per Night:

US$ 329.00

Travel Insurance:

US$ 15.00


Subtotal:

US$ 1002.00

Taxes
and Service Fees:

US$ 130.02

Priceline Hotel Coupon:


-US$ 0,00





Total Room Charges:

US$ 1,132.02

Apply
Coupon

Hotel Fee:

US$ 28,50

Total Cost:

US$ 1,160.52

Have a coupon code? Apply
Remove Coupon
This coupon is invalid or has expired

No surprises! Total cost includes estimated hotel fees (e.g resort
fees). Your total cost will never be higher than displayed above.






We
Recommend Trip Protection
Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View
Details >>
·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.
·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.


Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No, thanks.
I prefer to travel without Trip Protection.
Important
Information
All rooms will accommodate
up to 2 adults. Requests for bed types (King,
Queen, 2 Doubles, etc.) or other special needs
(including preferences for smoking or non-smoking rooms) should be requested
through your confirmed hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.






Initial Here:

I have read,
accept and agree to abide by priceline.com's terms
and conditions, privacy policy
and the travel insurance Description
of Coverage. I have read,
accept and agree to abide by priceline.com's terms
and conditions and privacy policy.

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
The consumer selected
Priceline's Express Deals service for a 3-Star hotel in the [redacted] [redacted]
 
[redacted]...

[redacted]
 
We
are sorry that the consumer is not satisfied with the location of his/her
accommodations. The [redacted] by [redacted] Metrocenter is clearly located in the
shaded area of the mapping guidelines for the area labeled Downtown [redacted] -
[redacted] Area. Consumers who prefer to stay in a
particular location or particular property have the option to visit our Published
Price service, and choose his/her preferred hotel and location from a list of
competitive prices across a wide range of hotels.
We are sorry that the consumer’s selected purchase is non-refundable and
non-changeable, and we are unable to assist with a refund.
We hope you find this information helpful and appreciate the
opportunity to clarify.
Sincerely,
[redacted]
priceline.com
 
 
3-Star hotel in the Downtown [redacted] - [redacted] Area
Area
Amenities: Business Center, Internet, Free Breakfast, Swimming
Pool
Guest Score: 7+
Check In: Fri, Jun 19, 2015
Check Out: Sat, Jun 20, 2015
Rooms: 1 room for 1 night
Room Rate: $155.00 per
room/night
Taxes & Fees: $37.53
Room Total: $192.53
Have a promo code?
Guest Info (Room 1)
[redacted]
IMPORTANT INFO PAGE
T axes and Fees
Amount: $37.53
Prices are in USD.
Cancel Policy
This rate cannot be cancelled, changed or transferred. Refunds
are not allowed.
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITION

Hi Revdex.com.  We called [redacted] and advised him that the exchange was unsuccessful and that he was notified via phone and email. We advised that prior to booking, it was stated that if the outbound portion of the flight is not used, the return part will be cancelled by the airline....

Lastly, we advised that we cannot refund the difference of the ticket cost, but we will request the amount of $50.00 as a goodwill compensation for his experience. The customer did not have any question about the refund, but he is unsatisfied.

Complaint: [redacted]
I am rejecting this response because:
We have been waiting a resolution from Priceline for two weeks, no
similar/comparative resolution has been provided during this two weeks....

Few days before our
trip, we contacted them, still no update from Priceline. Then we decided to re-book our accommodation to ensure we have a place
to stay . We purchased and paid to Priceline for a recommendation they cannot provide. And we were forced to cancel our booking because we don't want have our vacation messed up due to their unresponsiveness. 
Sincerely,
[redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
 
Upon contacting [redacted] concerning the consumer’s claim, we have been advised by [redacted] that they have no record of [redacted] charging the customer directly for a...

rental.
 
Therefore, we have requested additional information from the consumer concerning this claim, including the specific credit card issue that prevented her from being able to pick up the rental car on June 3, 2015, and a confirmation of the charges she received from [redacted].
Thank you for getting in touch about this. 
Sincerely,
[redacted]
Priceine.com

We apologize for the delay in responding to your email.   I am writing to let you know that we received your Revdex.com concern in our Executive Offices regarding your [redacted] Area with Trip Number [redacted] and [redacted]e...

District Hotel with Trip Number [redacted]. As I understand, you have concerns about how priceline advertise hotel amenities.   I reviewed both reservation and for your concern on your [redacted] Area with Trip Number [redacted] about free breakfast being advertise. The amenities offered by your confirmed hotel on our website, and the amenity was not on this list. I'm sorry but your hotel does not offer this amenity. We reviewed your reservation and your request and as listed on the amenity guaranteed on your contract page you signed are Pet Friendly, Free Parking, Business Center, Internet, Swimming Pool, Gym/Spa, Non-Smoking. However, we decided as a one time courtesy to refund you 15% of the reservation. A refund of  22.95 USD has been processed by our system. Our system will process the refund within 1 business day. The bank processing time varies so please check with them if you do not see it in your account within a few days.    With regards to your [redacted]e District Hotel with Trip Number [redacted] about free WIFI advertisement. Free Wifi was presented to you but since the hotel that will accept your offer price can only be revealed after booking, we cannot provide any information if the free wifi is in room or in public area only. It will be provided to you once purchase and information about this is presented on your itinerary page. In this matter, we also decided as a gesture of goodwill to refund you 15% of the reservation. A refund of  21.67 USD has been processed by our system. Our system will process the refund within 1 business day. The bank processing time varies so please check with them if you do not see it in your account within a few days.    We are always working to improve our service and appreciate that you have taken the time to share your feedback regarding our advertisements. We take your comments seriously and will help us to improve our service.    Thank you for your time to inform us your concern.   Sincerely,   [redacted] Executive Offices

I am in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
We are sorry that the consumer is not satisfied with the
location of his/her Express Deals hotel room accommodations at the [redacted] located at...

[redacted]
[redacted]
Priceline tells consumer that we will find a room in a hotel
willing to agree to your offer price in the shaded area displayed on the
priceline.com website for the consumer's selected area(s).
We have confirmed that the [redacted] is located in the
shaded area of the mapping guidelines for the city area labeled [redacted]
Area.
·       
Priceline hotel participants are major national brands or quality
independent hotels. We screen participating hotels carefully and update our
information constantly to ensure you always receive quality accommodations. We will find you a room in a hotel
willing to agree to your price in the shaded area.
 
Additionally, all properties offered
through priceline.com have been evaluated according to the specific star level
standards that we have developed exclusively for our program and described on
our web site. While the consumer may feel that this property should have a
different star rating or is rated differently by other groups, we are confident
that our evaluation of this property meets all standards listed under
Priceline’s 3 star hotel guide.
Our competitors rate this hotel as
follows:
[redacted].com =3.5 stars
[redacted].com=3.5 stars
[redacted].com = 3.5 stars



Consumers who prefer to stay in a particular location or
property have the option to visit our Published Price service, and choose
his/her preferred hotel and location from a list of competitive prices across a
wide range of hotels.
Again, we appreciate the opportunity to clarify the matter.
Sincerely,
[redacted]
priceline.com
This checkout page for trip number
[redacted] was submitted on 2015-08-14 15:55:32



Please Review Your
Request























































3 Star Upscale Hotel, Downtown
[redacted] - [redacted] Area




















Which hotel will I get?

Check-In Date:

Friday, December
11, 2015

Check-Out Date:

Sunday, December
13, 2015

Region

[redacted]

City Area:

[redacted] - Metrocenter Area

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Room 2:

[redacted]

Room 3:

[redacted]

Number of Rooms:

3

Guaranteed Amenities:

Business Center

Number of Nights:

2













 























Offer Price Per Room, Per Night:

US$ 160.00

Travel
Insurance:


US$
30.00






Subtotal:

US$ 960.00

Taxes and Service Fees:

US$ 209.34

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 1,169.34

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired













Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD30.00 per room per night. Details.







*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




I[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Hello.We have sent the below email to our customer: [redacted], Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We...

understand that you are requesting to cancel your reservation. We verified that you were able to check-in for your outbound flight. We check the fare rules of your ticket and verified that it is restricted. We apologize; however, your reservation cannot be changed, cancelled or refunded. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, [redacted]
[redacted]

Thank you for contacting us regarding your airline reservation for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you were not able to take your booked flights as [redacted] Southern Airlines...

did not allow you to board because you do not have a visa to connect through [redacted].   We have reviewed your reservation and verified that we have indicated that all travelers will need a valid passport and may also need to show additional documentation at your destination and/or in connecting countries, which includes but not limited to entry or transit visa. This information is available on your reservation under the Important Information section. Based on this information, we advised the customers to be sure that they secured valid passport and other document (such as visa) for their connecting and/or destination countries. Please note that [redacted] requires visa for a US passport holder if customer is connecting at one airport within [redacted] for more than 24-hours or if they will be connecting to more than 1 airport within [redacted] regardless of the layover time. Which means that, even if your connection is less than 24-hours, for as long as you have multiple connecting airports within [redacted] visa is still required. We have contacted your confirmed airline for an exception, however, they have denied our request for full refund, however, they advised that we can refund some taxes collected for the amount of 76.36 USD. Please let me know if you would like us to process this refund.   Thank you for taking the time to inform us of your concerns. We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.     Sincerely,   [redacted] Executive Offices

From: [redacted] Sent: Wednesday, May 20, 2015 5:21 PM To: [redacted] Subject: Re: You have a New Message from Revdex.com Serving [redacted] Regarding Complaint #[redacted]   I have just spoke with [redacted] in customer care at [redacted] rental car phone number [redacted].  She informed me that Priceline never assigned a request for a car to the confirmation #[redacted] to be held, so there for there was never a car waiting for me to pick up. Again I don't understand how Priceline can charge me and I notified them in a timely manner about the problem with the reservation.  All I asked them to do was change the date from the computer glitch and they refused to do that,and they never sent in a request to hold the rental car for me.  So I ask you how is this fair to allow a company to put bogus charges on your credit card.  Thank you [redacted]

Thank you for contacting us regarding your reservation with the [redacted] for Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand your concern...

regarding the guaranteed room type. We have reviewed your reservation in our system and confirmed that your reservation has been canceled and refunded. A refund amounting to 639.9USD has been processed through our system. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time.   We apologize for any inconvenience and we hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion. I
contacted the [redacted] Airport Convention Center and [redacted], hotel
front desk representative, advised that their pool availability depends upon
the weather and could not confirm if the pool will be closed during your stay in
September. Since they cannot confirm the availability of the amenity during
your stay, we do suggest that you contact us a week before your check in date
in order to confirm the status of the pool. We apologize for any inconvenience
and thank you for your patience.
 
Sincerely,
 
[redacted]
Executive Offices

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence.
 According to the consumer, the terms and
conditions of the selected purchase were not disclosed prior to purchase, and
therefore the consumer requests a refund. 
Attached hereto, is a copy of the consumer’s initialed contract page
authorizing the terms and conditions of the selected purchase, including the
following:
Important
Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com: Rental cars are non-refundable,
non-transferable and non-changeable even if the reservation is not used. If
your offer is accepted, we will immediately lock in your reservation and charge
your form of payment.
Only the driver
will be able to pick up the rental car at the counter and must present a valid
driver's license in his/her name. An additional driver can be added at the
counter for a fee payable directly to the rental car company.  Your
reservation does not include vehicle liability, collision or personal accident
coverage for your rental car. You should determine if you have insurance
coverage prior to pick-up.
I am sorry that we are unable
to assist the consumer any further in this situation.
Sincerely,
 
[redacted]
Priceline.com

Dear Mr. [redacted],
 
We are contacting you today regarding your reservation at
the [redacted] - Fremont - Newark for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We...

understand that you
would like to receive a refund for your reservation. We are currently making
attempts to resolve this issue for you and hope to be in contact with you within
the next week.
 
I appreciate your patience while we continue to work to
resolve your issue.
 
Sincerely,
 
[redacted]
Executive Offices

I have received the consumer’s additional comments. Please note that when requesting a refund based on a military change of order request, the airline reviews the military change of order document provided, including the airline ticket purchase details, and the airline determines the outcome of the refund request based on the documents provided by the passenger. In this case, the airline denied the refund request because the military order document provided was issued prior to booking the reservation. The airline offered to refund taxes amounting to $164.50 per ticket. I understand that the consumer has declined the airline’s offer to refund taxes, as he plans to travel using the tickets purchased for travel to [redacted] in June.
Sincerely,
N. D[redacted]
Executive Services

Complaint: [redacted]
I am rejecting this response because:Priceline did nothing to resolve the situation. The airline itself had to take over the booking and make the necessary changes so that my family could fly. Priceline's customer service was nothing but aggravation and a waste of time. Priceline should learn a lesson from the airline which actually considered its customers' neeeds and the circumstances and responded appropriately. This will be my last Priceline booking until it learns to provide proper customer service to travelers. 
Sincerely,
[redacted]

Once a dispute is initiated by a consumer we cannot issue a refund until the dispute is closed by the bank. We received an update that your dispute does not fully close until October 17, 2017.  If your dispute is closed and decided in favor of Priceline, we will process a full refund. Please...

feel free to contact us after October 17, 2017 so we could follow-up on the outcome of your dispute. You may respond to this email or call us directly at [redacted]6. The Executive Office hours are 9:00 a.m. to 1:00 a.m. Eastern Time, Monday through Sunday. You will need to enter your Trip number, which is [redacted] when you contact us.   Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the [redacted].   Sincerely,   [redacted] Executive Offices