Stahl Construction Company

[redacted]   Thank you for taking the time to contact us regarding your reservation at the Extended Stay America - [redacted] - Plano Parkway for Trip Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We...

understand that you are requesting for a full refund of the reservation because you were unable to check-in due to an issue with the hotel's security deposit.   We apologize; however, we will not be able to provide the refund you are requesting. When you booked this reservation on our website, we presented you with a  Contract Page to review. This contract contains all your travel information, the terms and conditions, including the information that, "Reservation holder is required to present a valid Photo ID and Credit Card at check-in for incidentals, hotel imposed fees, that could be mandatory (e.g., resort fees) or optional (parking, minibar etc.), and deposits." All guests who stayed at the hotel were required to pay the deposit fee and this is refundable after check-out.   When you did not travel according to your confirmed itinerary, our travel partner released your reservation. The type of reservation you booked is restricted; which means, it is non-changeable, non-refundable, and non-transferable. For your reference, we sent a separate email that contains a copy of your contract page.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices  [redacted]   Thank you for taking the time to contact us regarding your reservation at the Extended Stay America - [redacted] - [redacted] Parkway for Trip Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting for a full refund of the reservation because you were unable to check-in due to an issue with the hotel's security deposit.   We apologize; however, we will not be able to provide the refund you are requesting. When you booked this reservation on our website, we presented you with a  Contract Page to review. This contract contains all your travel information, the terms and conditions, including the information that, "Reservation holder is required to present a valid Photo ID and Credit Card at check-in for incidentals, hotel imposed fees, that could be mandatory (e.g., resort fees) or optional (parking, minibar etc.), and deposits." All guests who stayed at the hotel were required to pay the deposit fee and this is refundable after check-out.   When you did not travel according to your confirmed itinerary, our travel partner released your reservation. The type of reservation you booked is restricted; which means, it is non-changeable, non-refundable, and non-transferable. For your reference, we sent a separate email that contains a copy of your contract page.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

[redacted]   Thank you for contacting us regarding your reservation with F[redacted] booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are requesting a refund for the unused...

days of Collision Insurance.   Prior to booking your reservation we advised on the contract page that "Free cancellation! 100% refund up until scheduled pickup time". We are sorry if you did not use your reservation in full; however, we are unable to offer a partial refund for the unused days as requested.    I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.   Sincerely,   [redacted]

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion. I
contacted the [redacted] Airport Convention Center and [redacted], hotel
front desk representative, advised that their pool availability depends upon
the weather and could not confirm if the pool will be closed during your stay in
September. Since they cannot confirm the availability of the amenity during
your stay, we do suggest that you contact us a week before your check in date
in order to confirm the status of the pool. We apologize for any inconvenience
and thank you for your patience.
 
Sincerely,
 
[redacted]
Executive Offices

Please see the recap of our customer's issue below.  Customer or Passenger's Name: [redacted]
Revdex.com Case ID [redacted]  Revdex.com information is below: Issue: -          Customer requested to cancel the rental car due to change of plans...

(no specific reason indicated). -          Customer was previously advised of the policy (non-changeable, no-cancellable and non-refundable); however, he insisted. Resolution:-          Issue was escalated and SOD Ana Liza approved the cancellation less one day fee of $35.00. -          I called the customer to advise and he agreed to cancel for a partial refund of $381.31.-          Customer was satisfied with the resolution. Please consider this resolved. Sincerely, [redacted]
[redacted]

We are contacting you today regarding your attempt to book an airline reservation on our website.   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you want to get the lowest rate in booking your airline...

tickets. Our booking system is linked to our travel partners' booking system, occasional time lags impact true reservation availability. Therefore, listed reservations may not actually be available because our travel partners have not refreshed their reservation system database at the time we access it. This time lag is common throughout the travel industry and is not unique to us. While it is rare that this happens, it appears that due to changing inventory, the reservation we offered was no longer available at the time we attempted to book it.   Thank you for giving us an opportunity to assist you. We hope you find this information helpful.              Sincerely,   [redacted] Executive Offices

I have
received the consumer’s additional comments. As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion. Unfortunately, there is nothing we can add to what has
already been stated in our previous correspondence.  The consumer selected
Priceline's Name Your Own Price service and requested a property located in the
area labeled [redacted], or [redacted]. We are sorry that the
consumer is not satisfied with the location of his accommodations at The [redacted],
located at [redacted]. Priceline discloses that we
will find a room in a hotel willing to agree to your offer price and located
within the shaded area displayed on the priceline.com website for the
consumer's selected area(s). We have confirmed that the [redacted] is clearly located in the shaded area of the mapping guidelines
for the area labeled [redacted]. Consumers who prefer to stay in a particular
location or particular property have the option to visit our Published Price
service, and choose his/her preferred hotel and location from a list of
competitive prices across a wide range of hotels. I am sorry that the
consumer’s selected purchase is non-refundable and non-changeable, and we are
unable to assist the
consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
This checkout page for trip number [redacted] was
submitted on 2015-06-24 11:50:15



Please Review Your
Request















































4 Star [redacted] Hotel




















Which hotel will I get?

Check-In Date:

Monday, July 6,
2015

Check-Out Date:

Thursday, July 9,
2015

Region

[redacted]

City Areas:

[redacted]
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Restaurant, Guest Score 7/10 or
Higher

Number of Nights:

3













 























Offer Price Per Room, Per Night:

US$ 81.00

Travel
Insurance:


US$
15.00






Subtotal:

US$ 243.00

Taxes and Service Fees:

US$ 61.20

Priceline Hotel Coupon:


-US$ 0.00





Total Charges:

US$ 304.20

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired













Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD15.00 per room per night. Details.





Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because: if I had booked the rental car with it the airfare then I would been out more money because I would of not made it to it the rental car agency before they closed and I would had to pay for a hotel due to Priceline's false advertisement and making a call to customer service would not have helped because they don't care about the customers needs or issues. I would not had any  idea that car rentals car closed at 11pm at this airport if I would of not done my research on my own and I had still had the opportunity after the air purchase to add a car to the airfare,  but why would I do that when the car rentals close at 11pm and be stuck there and I was traveling alone. I have never had an issue with Priceline before this incident and this could been easily resolved. I recommend Priceline to a lot of colleagues, friends and family but now after reading all the complaints and has had to happen to myself that this company is a true scam.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I got an email from them to inform me the refund request has been submitted (not approve) last week. But no any further update so far.
Sincerely,
[redacted]

Hello.  Please see the response that we sent to our customer below. Thanks. [redacted] Thank you for taking the time to contact us regarding your trip reservation with Budget Rent a Car for Trip Number [redacted]
*I am writing to let you know that we have received your...

Revdex.com concern in our Executive Offices. We understand that you would like to cancel the rental car portion of this reservation because you were having issues requesting a car seat. Our records show that the rental car portion of this reservation is non-refundable, non-transferable and non-changeable even if the reservation is not used. Budget Rent a Car will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests. This means that we are unable to cancel the rental car portion of this trip reservation and any additional request such as a car seat is not guaranteed as it's subject to availability upon your arrival at the counter. We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful. Sincerely, J[redacted]s

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence.
 According to the consumer, the terms and
conditions of the selected purchase were not disclosed prior to purchase, and
therefore the consumer requests a refund. 
Attached hereto, is a copy of the consumer’s initialed contract page
authorizing the terms and conditions of the selected purchase, including the
following:
Important
Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com: Rental cars are non-refundable,
non-transferable and non-changeable even if the reservation is not used. If
your offer is accepted, we will immediately lock in your reservation and charge
your form of payment.
Only the driver
will be able to pick up the rental car at the counter and must present a valid
driver's license in his/her name. An additional driver can be added at the
counter for a fee payable directly to the rental car company.  Your
reservation does not include vehicle liability, collision or personal accident
coverage for your rental car. You should determine if you have insurance
coverage prior to pick-up.
I am sorry that we are unable
to assist the consumer any further in this situation.
Sincerely,
 
[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because: my initals are not on the form as the company states. Therefore I did Not give my consent to this reservation
Sincerely,
[redacted]

Hello.We have sent the below email to our customer: [redacted], Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We...

understand that you are requesting to cancel your reservation. We verified that you were able to check-in for your outbound flight. We check the fare rules of your ticket and verified that it is restricted. We apologize; however, your reservation cannot be changed, cancelled or refunded. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, [redacted]
[redacted]

Once a dispute is initiated by a consumer we cannot issue a refund until the dispute is closed by the bank. We received an update that your dispute does not fully close until October 17, 2017.  If your dispute is closed and decided in favor of Priceline, we will process a full refund. Please...

feel free to contact us after October 17, 2017 so we could follow-up on the outcome of your dispute. You may respond to this email or call us directly at [redacted]6. The Executive Office hours are 9:00 a.m. to 1:00 a.m. Eastern Time, Monday through Sunday. You will need to enter your Trip number, which is [redacted] when you contact us.   Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the [redacted].   Sincerely,   [redacted] Executive Offices

The customer was contacted via phone and offered the option to cancel. The hotel was allowing an exception to refund. However, the customer opted to keep the reservation as she was already on her way to the hotel We have kept the reservation as is. SincerelyExecutive Offices

Complaint: [redacted]
I am rejecting this response because: they make their own role to get my money . now they wrote me when I called to cancel my ticket there was fee I didn't pay , no one told me anything about fee.they are trying to take advantage to get my money I don't know with  how many more people they did it.
Sincerely,
[redacted]

I am in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
We are sorry that the consumer is not satisfied with the
location of his/her Express Deals hotel room accommodations at the [redacted] located at...

[redacted]
[redacted]
Priceline tells consumer that we will find a room in a hotel
willing to agree to your offer price in the shaded area displayed on the
priceline.com website for the consumer's selected area(s).
We have confirmed that the [redacted] is located in the
shaded area of the mapping guidelines for the city area labeled [redacted]
Area.
·       
Priceline hotel participants are major national brands or quality
independent hotels. We screen participating hotels carefully and update our
information constantly to ensure you always receive quality accommodations. We will find you a room in a hotel
willing to agree to your price in the shaded area.
 
Additionally, all properties offered
through priceline.com have been evaluated according to the specific star level
standards that we have developed exclusively for our program and described on
our web site. While the consumer may feel that this property should have a
different star rating or is rated differently by other groups, we are confident
that our evaluation of this property meets all standards listed under
Priceline’s 3 star hotel guide.
Our competitors rate this hotel as
follows:
[redacted].com =3.5 stars
[redacted].com=3.5 stars
[redacted].com = 3.5 stars



Consumers who prefer to stay in a particular location or
property have the option to visit our Published Price service, and choose
his/her preferred hotel and location from a list of competitive prices across a
wide range of hotels.
Again, we appreciate the opportunity to clarify the matter.
Sincerely,
[redacted]
priceline.com
This checkout page for trip number
[redacted] was submitted on 2015-08-14 15:55:32



Please Review Your
Request























































3 Star Upscale Hotel, Downtown
[redacted] - [redacted] Area




















Which hotel will I get?

Check-In Date:

Friday, December
11, 2015

Check-Out Date:

Sunday, December
13, 2015

Region

[redacted]

City Area:

[redacted] - Metrocenter Area

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Room 2:

[redacted]

Room 3:

[redacted]

Number of Rooms:

3

Guaranteed Amenities:

Business Center

Number of Nights:

2













 























Offer Price Per Room, Per Night:

US$ 160.00

Travel
Insurance:


US$
30.00






Subtotal:

US$ 960.00

Taxes and Service Fees:

US$ 209.34

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 1,169.34

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired













Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD30.00 per room per night. Details.







*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




I[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Rent a Car for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices. We understand that you have issues with this rental...

car reservation. I apologize for the confusion. We provide the list of our rental car partners with availability for the car type, date and destination that you have requested with their corresponding prices. You can book a rental car reservation by the following options: 1. You can chose the specific rental car company from the list provided their corresponding prices. 2. You can choose the Express Deal offer where the price is disclosed, but the rental car company will only be provided after purchase. 3. You can opt to book via the Name Your Own Price where you can provide your offer/bid price per day for the rental car and the rental car company will only be provided after purchase. The rate you purchased is non-changeable, non-cancelable and non-refundable even if the reservation is not used. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms. In addition, prices are constantly changing depending upon availability and travel dates. Because of this, we offer our Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.com. If you find a lower price for the same itinerary, we'll refund 100% of the difference. To initiate you claims, you should call us within 24 hours of booking on priceline.com or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price® reservation. The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy. Please note that you booked an undisclosed reservation where it will be confirmed with any of the following major rental partners: - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] We are unable to process a refund of the price difference because your reservation was confirmed with [redacted] Rent a Car (one of the major rental partners) and the lower rate you found were from [redacted] and [redacted], which is not the same as your confirmed rental car company or one of the major rental partners. However, despite of the restiction, as a one-time courtesy, we can cancel this reservation for a refund. Should you wish to cancel this reservation, please respond to this email before your scheduled pick up date. For your reference, your scheduled pick up date is on November 16, 2017. Cancellation or refund may not be available after this date. We look forward to assisting you and resolving your issue. Sincerely, Executive Offices

Complaint: [redacted]
I am rejecting this response because: My complaint was not answered.  I did not ask for my reservation to be cancelled because I scheduled the wrong date.  The website of priceline.com changed the date of my stay after I entered the date into their search.  I never submitted a request for the night of 3/12/17, I requested a room for the night of March 3rd and the priceline.com web page changed the date after my search and during the process that I entered my credit card information.  This issue is an error on the behalf of priceline.com not mine.  I am not liable for their system issues.  They are also trying to make a profit from this issue, they are paying 60 dollars to the hotel and still trying to charge my account 80 dollars. Great customer service....
Sincerely,
[redacted]

Please see the response that we sent to our customer below.  Thanks.[redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] Towers Resort for Trip Number [redacted] We are writing to let you know that we received your Revdex.com...

concern in our Executive Offices. We apologize for the difficulty you encountered. We understand you are requesting for a compensation or a refund because your requests were rejected before your reservation with Trip Numbe[redacted] got confirmed. We reviewed your reservation at the [redacted] and verified it was used. Any hotel specific service fees, incidental charges, mandatory fees, energy charges or safe fees are charged by the hotel and is non-refundable. Prices are dependent on a number of factors including destination, season, dates of the reservation, special events going on in the area and the popularity of the promotion. We do not have control over the prices and availability as it changes rapidly. Please note that requests are not guaranteed until it is successfully booked. Also, it is possible that when you submitted your request, while processing it, the inventory of our travel partners changed as affected by their availability. As a gesture of goodwill, we would like to offer you a 20% Hotel Express Deal Coupon that can be used on a future purchase. You will need to enter your Coupon Code at checkout then, click "apply" and your discount will instantly be deducted from your room subtotal. Your coupon code is [redacted] and it expires by November 30, 2017. Thank you for your time and we hope you find this information helpful. Sincerely, [redacted] Executive Offices

We apologize for the delay in responding to your email.   I am writing to let you know that we received your Revdex.com concern in our Executive Offices regarding your [redacted] Area with Trip Number [redacted] and [redacted]e...

District Hotel with Trip Number [redacted]. As I understand, you have concerns about how priceline advertise hotel amenities.   I reviewed both reservation and for your concern on your [redacted] Area with Trip Number [redacted] about free breakfast being advertise. The amenities offered by your confirmed hotel on our website, and the amenity was not on this list. I'm sorry but your hotel does not offer this amenity. We reviewed your reservation and your request and as listed on the amenity guaranteed on your contract page you signed are Pet Friendly, Free Parking, Business Center, Internet, Swimming Pool, Gym/Spa, Non-Smoking. However, we decided as a one time courtesy to refund you 15% of the reservation. A refund of  22.95 USD has been processed by our system. Our system will process the refund within 1 business day. The bank processing time varies so please check with them if you do not see it in your account within a few days.    With regards to your [redacted]e District Hotel with Trip Number [redacted] about free WIFI advertisement. Free Wifi was presented to you but since the hotel that will accept your offer price can only be revealed after booking, we cannot provide any information if the free wifi is in room or in public area only. It will be provided to you once purchase and information about this is presented on your itinerary page. In this matter, we also decided as a gesture of goodwill to refund you 15% of the reservation. A refund of  21.67 USD has been processed by our system. Our system will process the refund within 1 business day. The bank processing time varies so please check with them if you do not see it in your account within a few days.    We are always working to improve our service and appreciate that you have taken the time to share your feedback regarding our advertisements. We take your comments seriously and will help us to improve our service.    Thank you for your time to inform us your concern.   Sincerely,   [redacted] Executive Offices