Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thank you for your help in this matter.
Sincerely,
[redacted]

We apologize that you were unhappy with your hotel accommodations. We evaluate each participating hotel on many criteria, including cleanliness, guest satisfaction, décor, etc. From your comments, it appears that your hotel fell short of your expectations. We appreciate your feedback and have...

contacted the appropriate people at the hotel to share your concerns. For the inconvenience, we made a decision to process a 10% refund for both your reservations. A refund for $36.79 and $37.49 were issued on January 25, 2018. Your refund has been processed through our system. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, Executive Offices

Complaint: [redacted]
I am rejecting this response because:BEFORE I MADE THE RESERVATION, I CALLED THE HOTEL DIRECTLY AND SPOKE WITH A WORKER WHO SAID THAT HIS NAME WAS CHARLIE. I THEN ASKED HIM DID THIS HOTEL HAVE ANY EXTRA FEES OR CHARGES THAT I NEED TO KNOW ABOUT AND HE TOLD ME NO. HE THEN ASKED ME HOW WAS I PAYING AND I TOLD HIM THAT I WAS PAYING BY CREDIT CARD. AND HE STATED AGAIN THAT AS LONG AS I WAS PAYING BY CREDIT CARD THAT THERE WOULD BE NO EXTRA FEES FOR ME TO PAY. SO WITH THAT BEING SAID, I WENT AHEAD AND RESERVED THE ROOM. MY BROTHER GETS TO THE HOTEL AND THAT IS WHEN HE IS TOLD THAT THERE IS A $100.00 INCIDENTAL AND DAMAGE FEE. I ASKED HIM TO GET THE PERSON NAME THAT HE WAS SPEAKING WITH AND SHE TOLD HIM THAT HER NAME WAS TIANA B[redacted], AND THAT SHE WAS THE GENERAL MANAGER. I THEN RE-TELEPHONED THE NUMBER THAT WAS ON THE SITE FOR THE HOTEL AND WAS TOLD BY ANOTHER WORKER THAT THE PERSON NAMED CHARLIE WASN'T THERE. I THEN TOLD MY BROTHER TO TELL THE GENERAL MANAGER WHAT WAS TOLD TO ME AND SHE STATED THAT THEY DO NOT HAVE ANYBODY WORKING THERE BY THE NAME OF CHARLIE.  EITHER THEY ARE LYING OR THEY DON'T KNOW ALL THE NAMES OF THE PEOPLE EMPLOYED THERE.   I THEN REPEATED THE NUMBER THAT I CALLED AND ASKED MY BROTHER TO ASK THE GENERAL MANAGER, MS B[redacted], WAS THIS THE CORRECT NUMBER AND SHE SAID YES. SO SOMETHING IS WRONG AND I NEED SOMEONE TO BE HELD ACCOUNTABLE FOR FALSE AND MISLEADING INFORMATION. AS I WAS FORCED TO TRY AND GET ANOTHER ROOM FOR MY BROTHER 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
We have been waiting a resolution from Priceline for two weeks, no
similar/comparative resolution has been provided during this two weeks....

Few days before our
trip, we contacted them, still no update from Priceline. Then we decided to re-book our accommodation to ensure we have a place
to stay . We purchased and paid to Priceline for a recommendation they cannot provide. And we were forced to cancel our booking because we don't want have our vacation messed up due to their unresponsiveness. 
Sincerely,
[redacted]

Thank you for contacting us regarding your airline reservation for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you were not able to take your booked flights as [redacted] Southern Airlines...

did not allow you to board because you do not have a visa to connect through [redacted].   We have reviewed your reservation and verified that we have indicated that all travelers will need a valid passport and may also need to show additional documentation at your destination and/or in connecting countries, which includes but not limited to entry or transit visa. This information is available on your reservation under the Important Information section. Based on this information, we advised the customers to be sure that they secured valid passport and other document (such as visa) for their connecting and/or destination countries. Please note that [redacted] requires visa for a US passport holder if customer is connecting at one airport within [redacted] for more than 24-hours or if they will be connecting to more than 1 airport within [redacted] regardless of the layover time. Which means that, even if your connection is less than 24-hours, for as long as you have multiple connecting airports within [redacted] visa is still required. We have contacted your confirmed airline for an exception, however, they have denied our request for full refund, however, they advised that we can refund some taxes collected for the amount of 76.36 USD. Please let me know if you would like us to process this refund.   Thank you for taking the time to inform us of your concerns. We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.     Sincerely,   [redacted] Executive Offices

I have received the consumer’s additional comments. Please note that when requesting a refund based on a military change of order request, the airline reviews the military change of order document provided, including the airline ticket purchase details, and the airline determines the outcome of the refund request based on the documents provided by the passenger. In this case, the airline denied the refund request because the military order document provided was issued prior to booking the reservation. The airline offered to refund taxes amounting to $164.50 per ticket. I understand that the consumer has declined the airline’s offer to refund taxes, as he plans to travel using the tickets purchased for travel to [redacted] in June.
Sincerely,
N. D[redacted]
Executive Services

Hi. Please see the response that we sent to our customer below. [redacted] We wanted to take this time to contact us in regards to your hotel reservation at the [redacted] booked under Trip Number [redacted]. We are writing to let you know that we have received your...

Revdex.com concern in our Executive Offices. As we understand, you do not feel that this is a 2 star hotel and are requesting a refund for your stay. We do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etc. We are sorry to hear that this hotel falls short of your expectations. This hotel has been star-rated by priceline according to our rigorous rating system. This means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating services.  We do feel that this hotel is properly rated through our system, and have contacted the hotel to share your experience; however, they are unwilling to offer any refund for your stay. We would; however, like to provide you with a 20% goodwill refund in the amount of $16.28 as well as offer you a 20% discount coupon to be used for a future Express Deal reservation. This coupon expires on November 30, 2017.  Coupon Code: HY7WVNBT This compensation is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs. We apologize for any inconvenience and we thank you for your time. Sincerely, [redacted]Executive Offices

From: [redacted] Sent: Wednesday, May 20, 2015 5:21 PM To: [redacted] Subject: Re: You have a New Message from Revdex.com Serving [redacted] Regarding Complaint #[redacted]   I have just spoke with [redacted] in customer care at [redacted] rental car phone number [redacted].  She informed me that Priceline never assigned a request for a car to the confirmation #[redacted] to be held, so there for there was never a car waiting for me to pick up. Again I don't understand how Priceline can charge me and I notified them in a timely manner about the problem with the reservation.  All I asked them to do was change the date from the computer glitch and they refused to do that,and they never sent in a request to hold the rental car for me.  So I ask you how is this fair to allow a company to put bogus charges on your credit card.  Thank you [redacted]

I
am in receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
Our
documented case history confirms that the consumer contacted Priceline
requesting to change the passenger name for an airline ticket. Our records
indicate...

that the consumer  was offered
the option to cancel with a $30 cancel fee and a $7:45 processing fee, and
the  consumer did not accept this option.
 





Chat Start Time:



03/17/2015 17:09:01 PM


 
 
[redacted],
I reviewed your reservation, the airline's charge significant fees to make name
corrections. I can cancel your reservation and issue a refund minus a
cancellation fee of $30 and the original processing fee of $7.45. This will
give you the freedom to book a new reservation with the correct name. Would you
like me to cancel your reservation?
Please
note that this option to cancel is available before Wednesday, March 18, 2015;
11:29PM ET.
 
Travel
is now past date and the option to cancel with a fee is no longer an option.
I am sorry
that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Dear Mr. [redacted],
 
We contacting you today regarding your reservation at the
[redacted] for Request Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, your
reservation was canceled and you would like to be refunded for the cancel fee.
 
We have reviewed this concern and verified that your
reservation was canceled for resubmit because it was booked for the wrong star
level. We have refunded the cancel fee of $148.42 as a one time exception
because we value your business. Please contact your bank directly if you don't
see the refund posted to your account within the next few days.
 
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Ms. [redacted], Thank you for taking the time to contact us to share
your recent Priceline.com experiences with us regarding your hotel reservation
at the [redacted] for Trip Number [redacted]. We are
writing to let you know that we have received your email in our Executive...


Offices. We understand that you have issues with this hotel
reservation.We contacted your confirmed hotel and verified with [redacted]
from the Front Desk that your reservation was active and available to use on
your scheduled check in date, which was on March 25, 2015. Since we were able to
verify this, we are not able to process a refund or offer any additional
compensation even though you did not use your reservation.If you have
further questions, please contact us directly at: [redacted]. The Executive
Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday.
You will need to enter your Trip Number, which is [redacted], when you contact
us.Please note that the number provided above is a United States phone
number and you may incur toll charges when calling from outside the United
States or Canada.We are sorry we did not provide you the answers you
were looking for and we thank you for your time.Sincerely,[redacted]Executive Offices 2-Star hotel in the [redacted] Airport Area ([redacted]) Area
Amenities: Internet, Free Parking, Pet Friendly
Check In:   Wed, Mar 25, 2015
Check Out:   T hu, Mar 26, 2015
Rooms:   1 rooms for 1 night
Room Rate:   $126.00 per room/night
Taxes & Fees:   $29.89
Room Total:   $155.89
Have a promo code?
Guest Info    (Room 1)
[redacted]
Billing Info
[redacted]
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGEWe want you to love your hotel. So please read this important stuff.
All rooms will accommodate up to 2 people. Requests for bed types (King, Queen, 2
Doubles, etc.) or other   special requests (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and cannot be
guaranteed by Priceline.
Reservation is guaranteed for arrival on the confirmed check-in date only. If you do
not check-in on the first day of your reservation and you do not alert the hotel in
advance, the remaining portion of your reservation will be canceled and you will not
be entitled to a refund.
The hotel that is booked may or may not be one that you have seen during a hotel
search on priceline. Any sorting or filtering options previously used will not apply to
this request.
The reservation holder must present a valid photo ID and credit card at check-in. The
credit card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkout. These
charges    may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through priceline are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives.
If your request is accepted, Priceline will immediately charge your credit card the total
cost of your stay. Rooms purchased through priceline cannot be cancelled, changed
or transferred and refunds are not allowed. If your request is not accepted, your credit
card will not be charged. Prices are not guaranteed until purchase is complete.
I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy
policy.
Initial Here to Accept  **

Complaint: [redacted]
I am rejecting this response because: I have used priceline before few times, and I have never had to pre-pay any reservation I have made before. I usually don't get charged until the day I check into the hotel. Because of your single transaction and your inconsistency, I was charged with [redacted]s fees. My account is still in negative balance, due to this single transaction. I will provide proof from the bank stated all of these things occurred after that unauthorized transaction.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

RevDex.com, Inc.
 
I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. The documented
case history confirms that the consumer contacted customer service requesting a refund for the ticket ourchase and was
correctly advised that the ticket is non-refundable, however may be exchanged prior to
the departure date, in accordance with the fare rules, which include a $100 per ticket exchange fee collected and charged by the
airline, and a Priceline processing fee of $30 per ticket. The record indicates that the customer
declined the exchange option. I am sorry that we are unable to assist the consumer
any further in this situation.
 
Sincerely,
[redacted]
priceline.com

:
 Dear Mr. [redacted],Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel And Suites Mesquite for Trip Number 1[redacted]. We are writing to let you know that your concerns reached our Executive Offices. We understand that the hotel was...

unable to provide your requested room type. Please note that this is not a usual practice by our hotel partners. Our reservations are prepaid booking and should be treated as guaranteed rooms in their inventory. At the time of your booking it was real-time inventory that was booked through the hotel's system. We do our best for the hotel to accommodate you and inform them that failure to honor the guaranteed room could result in the termination of their contract with us, and would result in a significant loss of bookings on unfilled rooms when the property is not sold out. As an apology for the inconvenience, a refund for $25 was processed today, December 9, 2015.We will issue a refund to your bank within one business day. Your bank will then post it to your account and their processing time varies, so please check with them if you do not see the refund in your account within a few days.If you have further questions, please contact us directly at 1-866-XXX-XXXX. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your Trip Number, which is 1[redacted] when you contact us. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely,Zadhy S[redacted]Executive Offices

Attached hereto is a copy of the consumer’s contract page agreeing to
the terms and conditions of the purchase, including the following disclosure listed
under Important Information indicating that all
rooms are guaranteed for quad occupancy and accommodations for more than the
specified...

number are not guaranteed. We are sorry that we are unable
to assist the consumer with a refund for the selected purchase.
 
Sincerely,
[redacted]
priceline.com
 
[redacted]
 
Room cost (per night): $109.20
Nights: 1
Rooms: 1
Guests: 4
Room Subtotal: $109.20
Taxes and Fees: $15.05
Summary of Charges
(All prices are in USD)  $124.25
[redacted]
Address: [redacted]
Room T ype:  2 Double Beds + Sofa - Nonsmoking Guest Suite -
Kitchenette
Check In: Friday, June 26, 2015 13:00
Check Out : Saturday, June 27, 2015 11:00
 (USD) US dollar
 
Important Information
 
Hotel Customer Service:
If you have already booked a hotel reservation and need
assistance,
you can contact our Customer Service at [redacted]. If you
call this
number please have your Trip Number and the phone number you
entered while making your reservation available.
 
To review your reservation's cancellation options, click here.
Note that
you will need the trip id and last 4 digits of credit card/pin
code listed
on this page.
 
If you don't check-in to the hotel on the first day of your
reservation
and do not alert the hotel in advance, the hotel reserves the
right to
cancel your reservation and may charge you a penalty.
 
Rate Description:
Websaver - Full pre-payment required upon booking
Promo:
Special Discount 5 off
Book Now and Save
Negotiated Specials may be limited to certain dates and subject
to
availability.
 
Pre-pay Policy:
$124.25 will be charged to your credit card.
 
Room Charge Disclosure:
Your credit card is charged the total cost at time of purchase.
Prices
and room availability are not guaranteed until full payment is
received.
 
Cancellation Policy:
To cancel this reservation, a $25 per room processing fee will
be
charged by this website. For the room type you've selected, you
can
cancel your reservation for a full refund up until noon on
Wednesday,
June 24th (local hotel time). If you decide to cancel your
reservation
anytime between noon on Wednesday, June 24th and noon on Friday,
June 26th (local hotel time), the hotel requires payment for the
first
night's stay. You will be charged for the first night's stay
including
taxes and fees. Any remaining amount will be refunded to you.
Refunds or cancellations are not available after noon local
hotel time
on your day of arrival (Friday, June 26th).
 
Guarantee Policy:
Reservation is guaranteed for arrival on the confirmed check-in
date
only. If you don't check-in to the hotel on the first day of
your
reservation and you do not alert the hotel in advance, the
remaining
portion of your reservation will be canceled and you will not be
entitled to a refund.
 
All rooms are guaranteed for quad occupancy and
accommodations for more than the specified number are not guaranteed.
 
The reservation holder must be 21 years of age or older.
A valid ID and credit card must be presented at check-in. The
credit
card is required for any additional hotel specific service fees
or
incidental charges or fees that may by charged by the hotel to
the
customer at checkout. These charges may be mandatory (e.g.,
resort
fees) or optional (parking, phone

Complaint: [redacted]
I am rejecting this response because I have never claimed I did not accept the flight, I have always claimed that Priceline pulled a bait-and-switch: I bid on one flight (a flight the weekend of my friends wedding), and Priceline showed me different flights for different days and different times, without making it obvious that it was a different day and time, AND even though I specifically clicked `DATES AND TIMES ARE NOT FLEXIBLE`. At no point should I have seen alternative flight dates, because I did not say I was willing to see alternative flight dates.Priceline then claimed they have information that said I put in alternative flight dates, and had different browser sessions open. I asked to see that information that showed I had different sessions open, and requested different sessions. I requested that information three times. Priceline failed to produce it three times. The standard of proof for a bait and switch falls to the company, not the consumer, to prove that it did not occur. Priceline has failed to prove it did not occur because they have not provided any information to back up their claims that I did anything other than what I have said I have done. They have said they have documentation, but will not provide it. I asked to see the information showing I had different sessions open. They did not produce it. Instead, they produced a receipt that I did not dispute. It doesn`t matter if I accepted in a bait-and-switch. It matters that the company can prove it did not. Priceline has not proved this.Unless this is settled through the Revdex.com or my other complaint through the FTC, I will be suing to recover. Just a reminder, in small claims court, this will cost Priceline 3x as much. Because of your lack of evidence to the contrary, I will win, and priceline will be out ~$900 instead of $300, plus the publicity that successful suit against Priceline`s unfair business practices will open Priceline to more suits.I look forward to your timely reply, otherwise I will see you in court.
Sincerely,
[redacted]

[redacted]   Thank you for taking the time to contact us regarding your hotel reservation at the [redacted]y under Trip Number [redacted]   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your...

request for compensation since you saw on our site that your room would have a Whirlpool but it was not available in the room provided by the hotel when you checked in.   I am sorry for any confusion regarding the amenities for your confirmed hotel. However, our records indicate that the room type you selected during the request process is not the one that includes a Whirlpool. Therefore, we regret to inform you that we are unable to fulfill your request for a refund. For future reference, please review your request carefully prior to booking to ensure that your preferred amenities are included.   Since you are our valued customer, we would like to offer the below coupon that you can use on your next hotel booking on priceline:   [redacted] -Coupon Value: 20% off of your room rate -Expiration Date: 3/31/2018 -Valid only towards an Express Deal hotel booking   We are sorry we did not provide you the answers you were looking for and we thank you for your time.    Sincerely,   [redacted] Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us
regarding  for Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand you are requesting...

for a refund of your
reservation because you advised you were not provided the airline policies or a
copy of the insurance policy prior to purchase. We reviewed your request and
sent you a copy of your contract page in a separate email for review.
Please note, our ability to change/cancel an airline
ticket will depend on the airlines fare rules and this information was presented
prior to purchase. In addition, the terms and conditions of your travel
insurance was also presented prior to purchase. Please note that travel
insurance protects against issues such as illness, injury, and death. If you
have additional questions about your coverage, please contact [redacted] (within United States) or [redacted]
(International), or visi[redacted]
 
Furthermore, our records indicate your ticket is non
refundable and your ticket was placed on hold for future use and the new travel
must be completed by June 2, 2017. In addition, please note that your travel
credit is non-transferable, is valid only on SWISS, and is subject to an
airline-imposed exchange penalty plus any difference in fares and a
30.00 USD non refundable processing fee per ticket
service.
 
Thank you for your time and we hope you find this
information helpful.
 
Sincerely,
 
Junko Alonte
Executive Offices