Stahl Construction Company

Dear [redacted]Thank you for contacting us...

regarding your reservation at the [redacted] - Norfolk booked under Trip Number [redacted] We thank you for your patience while we research this booking for you. We are currently making attempts to resolve this issue for you. We hope to be in contact with you in 1 to 2 business days with a resolution. Thank you for emailing. I appreciate your patience while we continue to work to resolve your issue.Sincerely,Teddi C[redacted]Executive Offices

Thank you for contacting us regarding your hotel reservation at the [redacted]n for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you are requesting to get a refund of 20.00...

USD.   We researched your issue with the hotel and we verified that they have shown you our negotiated rate with the hotel. This negotiated rate is normally not available to the public. Hotel's front desk should not have shown you this rate as it is a specially negotiated rate we have received because of the volume of rooms we sell on our site and we still try to price them very competitively. Since our negotiated rate was shown to you, we made a decision to refund you 20.00 USD as a gesture of goodwill. This refund has been completed today, however, our system will process the refund within 1 business day. Bank processing time varies and may take few days. If it isn't there after few days, we suggest you contact your bank.   We apologize for any inconvenience and looking forward to serving all of your travel needs.     Sincerely,   [redacted] Executive Offices

In regards to the reply from Priceline , I had addressed these matters with the hotel owner upon check in and have also attached a copy of my bank statement clearly showing a charge of $11.90 for " [redacted]" which is for internet use at this motel. This again proves how Priceline does not whom they represent and does not care to find out as long as they are being paid a commission.  These issues were addressed to the owner on more than one occasion.  Further , I had also expressed my discontent of this motel when asked for a review which were PURPOSELY not published even though there was no foul or unprofessional language used.  This further supports my claim PRICELINES intent to deceive the travelling public on representing hotel / motels that no one would solicit  otherwise.   I will expect the refund  as requested or I will have no alternative to take this to a higher legal authority and also release to the media to which I have access to.  Please also note the many bad reviews of this motel that were not made available until after my initial stay. I will await a reply from Priceline.    
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: My complaint was not answered.  I did not ask for my reservation to be cancelled because I scheduled the wrong date.  The website of priceline.com changed the date of my stay after I entered the date into their search.  I never submitted a request for the night of 3/12/17, I requested a room for the night of March 3rd and the priceline.com web page changed the date after my search and during the process that I entered my credit card information.  This issue is an error on the behalf of priceline.com not mine.  I am not liable for their system issues.  They are also trying to make a profit from this issue, they are paying 60 dollars to the hotel and still trying to charge my account 80 dollars. Great customer service....
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our record indicates that a refund in the amount of 648.00 USD is being processed.

Hi. Please see the response below we have sent to our customer. [redacted]
*Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Better...

Business Bureau concern in our Executive Offices. We understand that you are requesting a compensation as you were charged twice for this reservation. We apologize for the inconvenience you experienced for this booking. Your reservation was impacted by a system issue that occurred and you were inadvertently charged twice for this reservation. We have identified the issue and we see that your duplicate charge has been reversed.  As a gesture of goodwill, we have processed a refund equivalent to 20% of your total reservation cost. A refund for 34.19 USD was processed today, November 6, 2016. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days. Once again, our apologies for any inconvenience and thank you for giving us the opportunity to assist you.  Sincerely,  [redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because: my initals are not on the form as the company states. Therefore I did Not give my consent to this reservation
Sincerely,
[redacted]

Hello.  Please see the response that we sent to our customer below. Thanks. [redacted] Thank you for taking the time to contact us regarding your trip reservation with Budget Rent a Car for Trip Number [redacted]
*I am writing to let you know that we have received your...

Revdex.com concern in our Executive Offices. We understand that you would like to cancel the rental car portion of this reservation because you were having issues requesting a car seat. Our records show that the rental car portion of this reservation is non-refundable, non-transferable and non-changeable even if the reservation is not used. Budget Rent a Car will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests. This means that we are unable to cancel the rental car portion of this trip reservation and any additional request such as a car seat is not guaranteed as it's subject to availability upon your arrival at the counter. We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful. Sincerely, J[redacted]s

Please see the response that we sent to our customer below.  Thanks.[redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] Towers Resort for Trip Number [redacted] We are writing to let you know that we received your Revdex.com...

concern in our Executive Offices. We apologize for the difficulty you encountered. We understand you are requesting for a compensation or a refund because your requests were rejected before your reservation with Trip Numbe[redacted] got confirmed. We reviewed your reservation at the [redacted] and verified it was used. Any hotel specific service fees, incidental charges, mandatory fees, energy charges or safe fees are charged by the hotel and is non-refundable. Prices are dependent on a number of factors including destination, season, dates of the reservation, special events going on in the area and the popularity of the promotion. We do not have control over the prices and availability as it changes rapidly. Please note that requests are not guaranteed until it is successfully booked. Also, it is possible that when you submitted your request, while processing it, the inventory of our travel partners changed as affected by their availability. As a gesture of goodwill, we would like to offer you a 20% Hotel Express Deal Coupon that can be used on a future purchase. You will need to enter your Coupon Code at checkout then, click "apply" and your discount will instantly be deducted from your room subtotal. Your coupon code is [redacted] and it expires by November 30, 2017. Thank you for your time and we hope you find this information helpful. Sincerely, [redacted] Executive Offices

Thank you for accepting my call today. As promised, I processed a full refund as a one-time courtesy. A refund of 190.99 USD was initiated today, March 20, 2018. The refund is processed through our system within one business day. Your bank will post the refund to your account. Bank processing time...

varies, so please check with them if you do not see the refund in your account within a few business. We appreciate your feedback and thank you for using Priceline.com. Sincerely, Executive Offices

We are contacting you today regarding your reservation at the [redacted] By [redacted]rlando At [redacted] booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you did not use...

the reservation and you would like to be refunded.   We checked our records and verified that specific room type or tower in the property was not guaranteed for your reservation. We stated during the booking process that your reservation will be for a standard room and requests for bed types or other special request should be requested through your confirmed hotel and cannot be guaranteed by Priceline. This information was provided on your contract page prior to booking.   We contacted the hotel and verified that you did not use the reservation. The reservation is supposed to be non-refundable; however, the hotel agreed to refund your reservation. We processed a full refund in the amount of 175.50 USD back to the same card that was used to place the request. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:The sum of $271.02 was credited to my credit card today.Below is the amount refunded so far. 5 June 2015 Priceline.com   $271.0230 May 2015 Priceline.com   $41.3424 May 2015 [redacted]   $216.18 Total Refund   $528.54 Total Amount that as built by Priceline   $549.54 Balance yet to be refunded by Priceline as of 5 June 2015   $20.96

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] for Trip Number
[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand that you have issues with this hotel
reservation.
 
Our records show that when your husband, Mr. [redacted],
contacted us using our chat service on March 16, 2015, he was advised to
contact the hotel to verify if they are able to accommodate guests exceeding
the guaranteed 2-adult accommodation in the room. In addition, he was advised
that the reservation remains active and cancellation is allowed up until before
noon on Sunday, May 24th (local hotel time). He can cancel either from the
website or he may contact us. 
 
We did not receive any cancellation request for this
booking after that time. Therefore, we are unable to process a refund for this
reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

[redacted]   Thank you for taking the time to contact us regarding your hotel reservation at the [redacted]y under Trip Number [redacted]   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your...

request for compensation since you saw on our site that your room would have a Whirlpool but it was not available in the room provided by the hotel when you checked in.   I am sorry for any confusion regarding the amenities for your confirmed hotel. However, our records indicate that the room type you selected during the request process is not the one that includes a Whirlpool. Therefore, we regret to inform you that we are unable to fulfill your request for a refund. For future reference, please review your request carefully prior to booking to ensure that your preferred amenities are included.   Since you are our valued customer, we would like to offer the below coupon that you can use on your next hotel booking on priceline:   [redacted] -Coupon Value: 20% off of your room rate -Expiration Date: 3/31/2018 -Valid only towards an Express Deal hotel booking   We are sorry we did not provide you the answers you were looking for and we thank you for your time.    Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because I have never claimed I did not accept the flight, I have always claimed that Priceline pulled a bait-and-switch: I bid on one flight (a flight the weekend of my friends wedding), and Priceline showed me different flights for different days and different times, without making it obvious that it was a different day and time, AND even though I specifically clicked `DATES AND TIMES ARE NOT FLEXIBLE`. At no point should I have seen alternative flight dates, because I did not say I was willing to see alternative flight dates.Priceline then claimed they have information that said I put in alternative flight dates, and had different browser sessions open. I asked to see that information that showed I had different sessions open, and requested different sessions. I requested that information three times. Priceline failed to produce it three times. The standard of proof for a bait and switch falls to the company, not the consumer, to prove that it did not occur. Priceline has failed to prove it did not occur because they have not provided any information to back up their claims that I did anything other than what I have said I have done. They have said they have documentation, but will not provide it. I asked to see the information showing I had different sessions open. They did not produce it. Instead, they produced a receipt that I did not dispute. It doesn`t matter if I accepted in a bait-and-switch. It matters that the company can prove it did not. Priceline has not proved this.Unless this is settled through the Revdex.com or my other complaint through the FTC, I will be suing to recover. Just a reminder, in small claims court, this will cost Priceline 3x as much. Because of your lack of evidence to the contrary, I will win, and priceline will be out ~$900 instead of $300, plus the publicity that successful suit against Priceline`s unfair business practices will open Priceline to more suits.I look forward to your timely reply, otherwise I will see you in court.
Sincerely,
[redacted]

Complaint: 1***
I am rejecting this response because: there is no credit provided for the unplanned time and effort I had to put in to get a rental car which was not at the airport as promised. I am expecting a $150 credit for priceline.com for the same. I think this act is fooling customers to book on their site at low rates promising car to be at the airport and then at last minute advising to take a cab to the rental place which is not even few minutes away but it is a good 45 min away.
Sincerely,
*** ***

We are contacting you today regarding your reservation at The [redacted] booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you have issues with the hotel's...

star rating and quality.   We checked our records and verified that the hotel has a guest rating of 8.3 which is based on actual reviews from customers who have booked on our site and stayed at the hotel. We provide hotel chain examples for illustration of what you may expect when choosing a star level. We do indicate that the brands shown are only examples and may not be a part of our program. Every hotel is different and not all hotels within a certain chain have the same star level rating. We also checked other websites and verified that the hotel is rated consistently as a 4 star property with high guest ratings.   We called the hotel and confirmed that they charge for the housekeeping. However, the hotel has advised that they provided you a complimentary daily room cleaning. We also confirmed with the hotel that you stayed and used the entire reservation. I apologize; however, we are unable to process a refund for your reservation.   We apologize for the inconvenience and thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: I have used priceline before few times, and I have never had to pre-pay any reservation I have made before. I usually don't get charged until the day I check into the hotel. Because of your single transaction and your inconsistency, I was charged with [redacted]s fees. My account is still in negative balance, due to this single transaction. I will provide proof from the bank stated all of these things occurred after that unauthorized transaction.  
Sincerely,
[redacted]

Dear Mr. [redacted]
*
We are writing you today regarding your reservation with
[redacted] for Trip Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
I attempted to contact you...

today in an effort to address
your concern; however, I was unable to speak with you at the number you
provided at the time you booked your reservation.
 
I understand that you are requesting to cancel your
reservation. I have reviewed your booking in our system and our record shows
that you purchased a restricted reservation. As per policy, your reservation
cannot be changed, cancelled or refunded. However, since we value your
business, I can make an exception for you and cancel your reservation minus the
$35.00 cancellation.
 
If you would like to proceed with the cancellation,
please reply to this email with your approval or call us before August 25,
2016. Please note that refunds or cancellation will not be offered after this
time.
 
You can contact us at [redacted]he Executive
Office hours are
9:00 a.m. to 8:00 p.m. Eastern Time, Monday through
Sunday. You will need to enter your Trip number, which i[redacted] when you
contact us.
 
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.
 
I look forward to hearing from you.
 
Sincerely,
 
[redacted]
Executive Offices