Stahl Construction Company

Dear [redacted]
 
We are contacting you today regarding your vacation
package reservation for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
have some concerns...

about the status of your refund. We apologize for the
inconvenience this has caused you. Below are the refund details for your
reference.
 
April 19 - A refund for $1,073.49 was issued.
April 20 - A refund for $1,704.44 was issued.
April 22 - A refund for $313.66 was issued.
 
We will issue a refund to your bank within one business
day. Your bank will then post it to your account and their processing time
varies, so please check with them if you do not see the refund in your account
within a few days.
 
In addition, a refund request for $600.00 was submitted
today, April 27, 2016. The request needs to go through a review process which
does take time to complete. Once processed, it will go back to the card that
was used to purchase the reservation.
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: the first room we were given was trashed so of course we would want a different room. We were unaware of the black mold until the morning of checkout and when we checked out there was no one at the front desk. I have offered to send photos photos of the issues with the property. I have contacted the property as wel and they have been of no help. You cannot advertise a property at 2-2.5 stars and have black mold... hair... and leftover food. I am extremely irritated that I continue to get the brush off on this. 
I have used Priceline since the early 2000s and I would have never expected to be treated this way
Sincerely,
[redacted]

I am writing you today regarding your hotel reservation at the Doubletree By Hilton Hotel Norfolk Airport under Trip Number [redacted].   I understand that you are not satisfied with the resolution that we provided regarding your Revdex.com complaint. I reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolution. I have reconfirmed that the value of your coupon cannot be applied to the reservation because it did not meet the restrictions of the promotion that stated that the booking must be through Express Deals and booked via Priceline.com app.   Although we empathize with your situation, we are truly unable to assist you further in this matter.   Sincerely,   [redacted] Executive Offices

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Our record confirms that the consumer contacted Priceline on May 17th
at 3:00
PM local hotel time,...

advising
that the [redacted] check-in representative
was unable to locate the guests’ reservation. Upon review of the inquiry, the
Priceline representative spoke directly with the [redacted] who
advised that they had the guests’ reservation; however, did not have
payment details. Therefore, Priceline again provided the [redacted] with the payment details, which had already been provided to the
property, and the guest was accommodated as booked. The documented
case history indicates that the call between the Priceline representative and
the [redacted] representative terminated 51 minutes later, at 3:51 PM local hotel time. We
apologize for any inconvenience experienced by the guest upon check-in at the
[redacted]. Our records clearly confirm that the guests’ reservation
was indeed received by the [redacted] Notwithstanding
the above, as a goodwill gesture and to emphasize our commitment to our customer,
Priceline provided the consumer with a $50 courtesy credit. The Bureau/consumer
may contact the [redacted] directly at following
contacts for any further assistance or claims regarding this matter.
 
[redacted]
[redacted]
[redacted]
 








Phone Number:

[redacted]

Fax Number:

[redacted]

 
Sincerely,
[redacted]
Manager, Consumer Relations
 
 
Your reservation from May 17, 2015
Confirmation emailed to: [redacted]
Itinerary details may also be accessed from My Trips.
See your complete flight itinerary and receipt for your trip
below (Trip Number: [redacted])
Remember to bring a valid government-issued photo ID with you to
check-in.
Please confirm your flight information and check-in location
with the airline prior to each departure.
Baggage fees are not included in your trip cost
Hotel Confirmation Number:
[redacted]
 
 
Print
Receipt
Email Itinerary
Get the
FREE Mobile App
Search for a Rental Car Search for a Rental Car Search for
a Rental Car Search for a Rental Car
Search for a Hotel
Add Trip Protection
Add Collision Damage Coverage
Priceline Trip Number:
270-765-753-49
You have Added a at [redacted]. This
is your Added reservation at [redacted].
[redacted] 5 out of 5 star Hotel [redacted] 5 out of 5 star Hotel





















See hotel details



See hotel details






See map
Check-in: Sun, May 17, 2015 - After 03:00 PM
Check-out: Thu, May 21, 2015 - 11:00 AM
Add
a night to your reservation Book again
 
Number of rooms:
1 room
Need
to add a room?
Reservation name:
[redacted]
Room 1[redacted]
Hotel confirmation number:
[redacted]
Room 1:[redacted]
Amenities:
Free Internet
 
Address:
[redacted] **
Get directions
2000 Fashion
Show Drive, Las Vegas, NV
Phone
number:
[redacted]
702-982-0000
Number of rooms: 1 room
Need
to add a room?
Reservation
name: [redacted]
Room 1:[redacted]
 
Bottom of Form
Summary of Charges
Total cost: $651.88




























































































































Purchase date:

Feb 20, 2015

Payment method:

[redacted] ([redacted])

Billing name:

[redacted]





Deal type:

Name Your Own Price

Offer price:

$115.00 /night

 

 

Hotel fee:

112

Total cost:

115/night

Number of rooms:

1 room

Number of nights:

4 nights





Room subtotal:

$460.00

Taxes & fees:

$79.88

Taxes:

$79.88

Coupon:

-



Total charged today:

$539.88

 

 

 

 





Total Priceline charges:

$539.88
()

Total room charges:

$539.88
()

Hotel fee:

$112.00
($112.00)

Mandatory fee of $112.00 is collected at the hotel.

Total cost: Total charged:

$651.88
()



Savings:

You saved 33%*

Prices are in USD
Charges will be from "Priceline.com".
Priceline charges are paid in full.
The hotel will determine the final total and bill you
at the time of your stay
Great news! We found a hotel with lower hotel fees.
You will be charged the hotel fee by the property at
checkout.
The Hotel fee is charged by the property at checkout
From anywhere else:
+1 212 444 0022
You will need this
information
Priceline trip number: [redacted]
Hotel Confirmation # [redacted]
 
(
Phone number used:
[redacted]

I appreciate the offer. Although, do not feel as though it fits the problem. I drove an hour and a half to meet other ladies, whom also had to travel two hours. This is why we decided to stay in the town of [redacted]. The weather was fridge, between 24 and 28 degrees. The hotel only provided ua with blankets, as if we were disaster victims, rather than $200 patrons. I am still recovering from illness oxcured, during the stay.
Complaint: [redacted]
I am rejecting this response because:
I paid $ 200 dollars to be treated as a disaster victim, rather than patron. I am still recovering from illness after staying in a room with no heat, in temperatures that range between 24 and 28 degrees.My complaint was avoided by hotel and priceline. 
Sincerely
[redacted]

We are contacting you today regarding your [redacted]s reservation for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   Travel insurance protects you and your travel companions against unforeseen...

illness, injury, job loss, baggage loss, and more. Please review their description of coverage on your itinerary that is displayed on our website.   The tickets confirmed to you are non-refundable and non-changeable which we was disclosed upon booking process. We understand that you need to change your flight, please accept our apology as it is not allowed in your ticketed reservation.   Regarding the changes on your flight, airlines adjust their schedules for a number of reason and don’t communicate why the change occurred when notifying travel agents or customers. When a schedule change occurs the airline will usually rebook you on an alternate flight closest to the original departure time. Once the airline notifies us, we make every attempt to notify you of the changes via email and publish the updated itinerary on our website.   Thank you for taking the time to notify us of this situation. We hope to have the privilege of serving your future travel needs under more pleasant circumstances.   Sincerely,   [redacted] Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us
regarding  for Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand you are requesting...

for a refund of your
reservation because you advised you were not provided the airline policies or a
copy of the insurance policy prior to purchase. We reviewed your request and
sent you a copy of your contract page in a separate email for review.
Please note, our ability to change/cancel an airline
ticket will depend on the airlines fare rules and this information was presented
prior to purchase. In addition, the terms and conditions of your travel
insurance was also presented prior to purchase. Please note that travel
insurance protects against issues such as illness, injury, and death. If you
have additional questions about your coverage, please contact [redacted] (within United States) or [redacted]
(International), or visi[redacted]
 
Furthermore, our records indicate your ticket is non
refundable and your ticket was placed on hold for future use and the new travel
must be completed by June 2, 2017. In addition, please note that your travel
credit is non-transferable, is valid only on SWISS, and is subject to an
airline-imposed exchange penalty plus any difference in fares and a
30.00 USD non refundable processing fee per ticket
service.
 
Thank you for your time and we hope you find this
information helpful.
 
Sincerely,
 
Junko Alonte
Executive Offices

We called the customer directly and came to a resolution. The customer was offered cancellation for full refund of $88.97.Sincerely,Executive Office

I am writing you today regarding your hotel reservation at the [redacted] under Trip Number [redacted].   I understand that you are not satisfied with the resolution we provided to your Revdex.com complaint.   We have further reviewed your concern and a decision has been made to refund your reservation at the [redacted] under Trip Number [redacted] as a gesture of goodwill. Please allow a few business days for the refund of $60.97 to post to the form of payment you used to book the reservation.   In addition, we would like to offer the below coupon that you can use on your next booking on priceline:   -Coupon Code: [redacted] -Coupon Value: 20% off of your room rate -Expiration Date: 6/13/2018 -Valid only towards an Express Deal hotel booking   I hope you have a wonderful day.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:those terms are unacceptable and the reservation is three months out, the Hotel has no problem with this cancellation but has nothing to do with this third party Priceline who will not bend their rules.
Sincerely,
[redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting for a full refund of your reservation because you have to pay the hotel directly due to a cancellation of your booking. We reviewed our...

records and determined that we received notification from your bank on August 26, 2017 that you have disputed this transaction. The dispute effectively reversed the sale and initiated the chargeback process between your bank and Priceline. Priceline treats the receipt of a pre-consumption chargeback notification as an intent to not use the reservation; hence, your reservation was cancelled. After further review of your records, we confirmed from our hotel partner that they did not charge us for the reservation. In turn, as a gesture of goodwill, we have refunded the card used for the reservation. Your refund has been processed. A refund for 880.10 USD was processed today, February 8, 2018, to an [redacted] card ending in [redacted] The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days. We apologize for any inconvenience and thank you for giving us the opportunity to assist you. Sincerely, Executive Offices

Our record indicate that this matter was addressed with the consumer and a refund was issued.

Complaint: [redacted]
I am rejecting this response because:My flight was delayed for a day, and therefore I had a need the vehicle after all. I was told at the counter that I wouldn't be able to receive a refund for Friday (the day when my flight was delayed) because the reservation was made under Priceline. In addition, the receipt mentions Priceline as an account. However, I'm now seeing two charges on my credit card account, one for [redacted] and another for Priceline. I will proceed in disputing the Priceline charge as Priceline has been completely uncooperative thus far. (The CX from [redacted] has been pretty good, comparatively)However, what concerns me _far_ more than a $113 charge on a credit card (and the sole purpose of this Revdex.com complaint) is Priceline's unwillingness to admit misleading advertising of their insurance policy. It's clearly advertised as providing a '100% refund' in both the blurb at the top _and_ the 'initial here' section which the representative highlighted in response.If a company is unwilling or unable to change an advertisement that's demonstrably misleading, the conclusion I'd arrive at is that this company isn't playing by good-faith rules of exchange of goods and services, is not generally trustworthy, and in extreme cases might be relying on misleading advertising to encourage more purchases. Consumers have a right to know that such a company isn't being 100% honest with their customers. I believe the Revdex.com arbitration system is an appropriate way to communicate this to others, but there are other avenues as well. Based on my experiences with Priceline I do not think the A+ rating is warranted.
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for taking the time to contact us regarding your reservation at the [redacted]
*
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices....


 
We understand that you wanted to receive a discounted rate by using your corporate card. We would like to let you know that Priceline reservations are not eligible for any partner sponsored promotions including corporate or convention rates, coupons, vouchers, free days, or discounts. Also, we apologize if you were misinformed by your hotel.
However, the cancellation fee offsets charges directly related to the cancellation of non-refundable reservations. The fee amount is consistent with the change penalties charged by the travel partners themselves. Since you used your reservation for the entire stay, we are not able to refund any difference in rates.
 
We are sorry we did not provide you the answer that you are looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Hi. Please see the response that we sent to our customer below. Thanks. [redacted] Thank you for contacting us regarding your reservations with United Airlines booked under Trip Number [redacted]. We are writing to let you know that we have received your Revdex.com concerns in our Executive...

Offices. We understand you are requesting a refund on your airline ticket due to the wrong city being received. We reviewed your reservation details and confirmed [redacted] was entered as your arrival destination. We are sorry if you entered the wrong city by mistake; however, based on your fare rules, your ticket is non-refundable. We confirmed your tickets were placed on hold for future travel but are unable to waive the processing fee, exchange fee or difference in fare as requested. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, [redacted] Executive Offices Dear Ms. Nedrow, Thank you for contacting us regarding your reservations with United Airlines booked under Trip Number [redacted]. We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are requesting a refund on your airline ticket due to the wrong city being received. We reviewed your reservation details and confirmed San Jose, CA was entered as your arrival destination. We are sorry if you entered the wrong city by mistake; however, based on your fare rules, your ticket is non-refundable. We confirmed your tickets were placed on hold for future travel but are unable to waive the processing fee, exchange fee or difference in fare as requested. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, Teddi Cremeans Executive Offices

Complaint: [redacted]
I am rejecting this response because:There is something Priceline can do; they are just refusing. I've attached four screenshot of the checkout process on Priceline and nowhere on it does it mention the passport must match the passenger name. Photo 1: screen to enter passenger name as it appears exactly on drivers license or other official photo ID. I did that. Photo 2: requirements for passenger name. No mention of passportPhoto 3: payment screen after entering passenger name. Mentions requirement for valid passport. No mention that it must match the passengers name. Photo 4: talks about the need for valid passport for international travel. No mention of requirement to match passenger name. The problem I have with this company is their refusal to accept responsibility for this and their claim that they're unable to assist the customer. Not true. I informed them they could assist by either issuing a store credit or booking a flight. The fact they have a Priceline credit card tells me they ARE able to assist me. Furthermore, the company has made many assumptions throughout its correspondence with me. If I was married years ago and never updated my driver's license and now it's time to get a passport (which doesn't require copy of my driver's license), there will be a conflict between name on passport and name on driver's license. However, website says enter name exactly as it appears on driver's license when in actuality, it should have been the name on the official passport. This is exactly what happened in my case. My senior mom has always had her maiden name listed as her middle name on her driver's license. So we entered Pamela Bradford Allen during the booking process. Her passport shows Pamela Vernice Allen which includes her middle name as shown on her birth certificate. We didn't know there would be an issue if the passenger name didn't match passport exactly since the name matched the driver's license exactly. I just want the company to issue a credit or book a flight at same cost I initially paid (~$860) and update the Enter Passenger Name page to make clear that if traveling international, you must enter name exactly as it appears on a valid passport. For domestic travel, drivers license or other official photo ID. What I'm asking isn't much. This was caused due to the company's assumptions and unclear guidance on the website. Of course, they wouldn't think of this because it's probably never happened. And if not, let this case be a lesson learned to prevent future instances of this from occurringAgain, 1. store credit for ($860), rebook flight at no cost to me, or I rebook but not have to pay more than initially paid (company will bore cost of excess) and 2. Update website so that there's a clear distinction between international and domestic travel as it relates to the photo ID. 
Sincerely,
[redacted]

Hello. We have responded to our customer.  See below. Dear [redacted], Thank you for contacting us regarding your reservation with the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in...

our Executive Offices. We understand your concern regarding your reservation dates. We reviewed your reservation and records in our system and confirmed that the dates entered during the request process were the same dates that was confirmed and there is no indication that there was a system error or a glitch that occurred at the time of booking as there was only one attempt made in booking the reservation. Moreover; we contacted the hotel and Katie from the hotel front desk confirmed that you have checked in and used the reservation, therefore, we are unable to offer any refund or compensation. We apologize for any inconvenience and we hope you find this information helpful. Sincerely,

:
 Dear Mr. [redacted],Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel And Suites Mesquite for Trip Number 1[redacted]. We are writing to let you know that your concerns reached our Executive Offices. We understand that the hotel was...

unable to provide your requested room type. Please note that this is not a usual practice by our hotel partners. Our reservations are prepaid booking and should be treated as guaranteed rooms in their inventory. At the time of your booking it was real-time inventory that was booked through the hotel's system. We do our best for the hotel to accommodate you and inform them that failure to honor the guaranteed room could result in the termination of their contract with us, and would result in a significant loss of bookings on unfilled rooms when the property is not sold out. As an apology for the inconvenience, a refund for $25 was processed today, December 9, 2015.We will issue a refund to your bank within one business day. Your bank will then post it to your account and their processing time varies, so please check with them if you do not see the refund in your account within a few days.If you have further questions, please contact us directly at 1-866-XXX-XXXX. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your Trip Number, which is 1[redacted] when you contact us. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely,Zadhy S[redacted]Executive Offices

Hello. Please see our response to the customer below. Thanks. [redacted] Thank you for taking the time to contact us regarding the hotel portion of your vacation package reservation with the [redacted] Celebration under Trip Number [redacted] I am writing to let...

you know that we have received your Revdex.com complaint in our Executive Offices. I understand your concern about checking in late at your confirmed hotel.  We have contacted the [redacted] Celebration to request for late check in on your behalf. The hotel advised that they will hold the room for you until arrival and that you should be able to check in even after 2:00 AM on February 4, 2017. They also advised that they do not charge a late check in fee. For a better check in experience, I suggest that you attempt to call the hotel to let them know if you're on your way to the property so they would know when to expect your arrival. Their phone number is [redacted] Thanks for choosing us for your travel needs. I hope you enjoy your trip! Please feel free to reppl to this email if you have additional questions. Sincerely, [redacted]Executive Offices

I
have received the consumer’s additional comments.  As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. When selecting an Express Deals
reservation, the consumer is provided with the guaranteed amenities prior to
purchase. In this case, the consumer selected a reservation offering the
following Guaranteed Amenities: Pets Allowed - Business Center - Free Internet-
indoor or outdoor Pool - Fitness Center. Priceline does not guarantee that the
hotel will offer free parking. I am sorry that we are unable to assist the
consumer any further in this situation.
 
Sincerely,
[redacted]
Priceline.com