Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because:My flight was delayed for a day, and therefore I had a need the vehicle after all. I was told at the counter that I wouldn't be able to receive a refund for Friday (the day when my flight was delayed) because the reservation was made under Priceline. In addition, the receipt mentions Priceline as an account. However, I'm now seeing two charges on my credit card account, one for [redacted] and another for Priceline. I will proceed in disputing the Priceline charge as Priceline has been completely uncooperative thus far. (The CX from [redacted] has been pretty good, comparatively)However, what concerns me _far_ more than a $113 charge on a credit card (and the sole purpose of this Revdex.com complaint) is Priceline's unwillingness to admit misleading advertising of their insurance policy. It's clearly advertised as providing a '100% refund' in both the blurb at the top _and_ the 'initial here' section which the representative highlighted in response.If a company is unwilling or unable to change an advertisement that's demonstrably misleading, the conclusion I'd arrive at is that this company isn't playing by good-faith rules of exchange of goods and services, is not generally trustworthy, and in extreme cases might be relying on misleading advertising to encourage more purchases. Consumers have a right to know that such a company isn't being 100% honest with their customers. I believe the Revdex.com arbitration system is an appropriate way to communicate this to others, but there are other avenues as well. Based on my experiences with Priceline I do not think the A+ rating is warranted.
Sincerely,
[redacted]

Hi. Please see the response that we sent to our customer below. Thanks. [redacted] Thank you for contacting us regarding your reservations with United Airlines booked under Trip Number [redacted]. We are writing to let you know that we have received your Revdex.com concerns in our Executive...

Offices. We understand you are requesting a refund on your airline ticket due to the wrong city being received. We reviewed your reservation details and confirmed [redacted] was entered as your arrival destination. We are sorry if you entered the wrong city by mistake; however, based on your fare rules, your ticket is non-refundable. We confirmed your tickets were placed on hold for future travel but are unable to waive the processing fee, exchange fee or difference in fare as requested. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, [redacted] Executive Offices Dear Ms. Nedrow, Thank you for contacting us regarding your reservations with United Airlines booked under Trip Number [redacted]. We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are requesting a refund on your airline ticket due to the wrong city being received. We reviewed your reservation details and confirmed San Jose, CA was entered as your arrival destination. We are sorry if you entered the wrong city by mistake; however, based on your fare rules, your ticket is non-refundable. We confirmed your tickets were placed on hold for future travel but are unable to waive the processing fee, exchange fee or difference in fare as requested. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, Teddi Cremeans Executive Offices

Dear Mr. [redacted]
 
We are contacting you today regarding your reservation at
the [redacted] - All Inclusive booked under Trip Numbers 1[redacted] and
[redacted]
 
We are writing to let you know that we have received your
Revdex.com...

concern in our Executive Offices. As we understand, you
would like to be refunded for your reservations due to some issues during your
stay.
 
We appreciate your feedback and will contact the
appropriate people at the hotel to share your concerns. Rest assured that
everything will be noted and your feedback will be passed on for documentation
and reference.
 
As an apology for any inconvenience, I submitted a refund
request in the amount of 76.17 USD which representsis 20% of the last 2 nights
of your reservation. The refund request will be reviewed by our management team
and if approved, it may take 7- 14 business days to be processed. I apologize;
however, we will be unable to refund your reservation in full.
 
We are sorry we did not provide you the answers you were
looking for and thank you for giving us the opportunity to assist you.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding your reservation at the [redacted]
*
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices....


 
We understand that you wanted to receive a discounted rate by using your corporate card. We would like to let you know that Priceline reservations are not eligible for any partner sponsored promotions including corporate or convention rates, coupons, vouchers, free days, or discounts. Also, we apologize if you were misinformed by your hotel.
However, the cancellation fee offsets charges directly related to the cancellation of non-refundable reservations. The fee amount is consistent with the change penalties charged by the travel partners themselves. Since you used your reservation for the entire stay, we are not able to refund any difference in rates.
 
We are sorry we did not provide you the answer that you are looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

rom: [redacted] Sent: Friday, November 17, 2017 11:43 AM To: [redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]   Yes, the matter has been resolved. Thank you

[redacted]   I am writing you today regarding your hotel reservation at the Edward Village Michigan under Trip Number [redacted]   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your request for a...

refund as you received an error on our website during the booking process. We have reviewed our records and determined that you were presented with a confirmation page after you submitted this request, and this confirmed reservation is non-refundable. However, we will make a one-time exception to issue a full refund as a goodwill gesture. The refund for $143.53 was issued today, March 22, 2017. This refund will be processed through our system within one business day. If you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time.   I hope you have a wonderful day.   Sincerely,   [redacted] Executive Offices

Attached hereto is a copy of the
consumer’s initialed contract page authorizing the non-refundable, non-changeable
terms and conditions of the selected purchase, as well as the following pick up
and drop off date
 
Pick-up Date & Time: Monday, April 06, 2015,
12:00 PM...


Drop-off Date & Time: Thursday, April 09, 2015,
12:00 PM
 
I am sorry that the consumer’s
selected purchase is non-refundable and we are unable to assist with the
requested change or refund.
 
I thank you for the opportunity
to clarify.







Sincerely,
[redacted]
Priceline.com
This
checkout page for trip number [redacted] was submitted on 2015-03-31 19:37:57









 






















·       


5
·       


4

·       


AUTO
·       


AC
Unlimited Mileage
Full-Size Car with Unlimited Mileage




Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Monday, April 06, 2015, 12:00 PM
Drop-off Date & Time: Thursday, April 09, 2015, 12:00 PM
Driver Info: [redacted], Age: 25
and over
Rental Car Company:


Total Charges
3 Days at: $41 /day



Total:$172.71
Summary of Charges
Your Price Per Day:
$41 (per day)
Total Rental Days:
3
Subtotal:
$123
Taxes and Fees: (details)
$49.71
Total Charges:
$172.71
Best Price Guaranteed
Prices are in US dollars.


Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
 
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your
request is successful, Priceline will immediately lock in your reservation
and charge your form of payment. If your reservation is not successfully
booked, you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
Prices
are not guaranteed until booking is completed.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence.
I am sorry that priceline is unable to assist
the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Hi. Please see our response below to our customer.  Thanks.Dear Mr. [redacted],Thank you for taking the time to contact us regarding your reservation at the [redacted].I am writing to let you know that we received your Revdex.com...

concern in our Executive Offices. I understand that you submitted a request for a 3-star hotel, but received a confirmation for a 2.5-star hotel.  We apologize for the inconvenience you experienced with this reservation. We regularly evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etc. We found that the property you received was provided a 2.5 star rating right after your reservation was booked. For this, I have 2 options for you: 1. You can keep the reservation and we will refund you 20% of your total reservation cost.2. You can cancel the reservation for a full refund. Please contact us, at least, 24 hours prior to your scheduled check-in date. After that time we will be unable to offer a cancellation even with a fee. For your reference, your scheduled check-in date is Friday, January 27, 2017.Please contact us directly at: ###-###-####. The Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through Sunday. You will need to enter your Trip Number, which is [redacted], when you contact us. You can also reply back to this email with your decision.Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.I apologize for the inconvenience and look forward to hearing from you soon.Sincerely,Berna A[redacted]Executive Offices

We are contacting you today regarding your hotel reservation for Trip Number  [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We are so sorry to learn your experience with [redacted]...

[redacted]. We once again contacted them and we were advised that they will create a report and someone from their property will contact you in 72 business hours (starting today), they provided a reference number which is [redacted] We have given your phone number and e-mail address we have on file to them. We apologize once again, Ms. Smith, that we need to forward you to them because we have no authority to process a refund on a non-refundable and completely utilized reservation. We value your business and as a gesture of goodwill, below is a coupon code for your future priceline.com Hotel Express Deal.   Coupon Code:  [redacted]   The coupon will provide a discount of 25% on your next reservation. This valid only on Express Deal® hotel stays and will expire on July 01, 2018. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. This is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.   Thank you once again for taking the time to notify us of this situation. We hope to have the privilege of serving your future travel needs under more pleasant circumstances.   Sincerely,   [redacted] Executive Offices

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
With Priceline’s Express
Deals/Name Your Own Price service, the consumer agrees to stay in a property
located anywhere...

within the shaded area disclosed on the website for the
consumer’s selected area(s).
 
Priceline tells consumers
that we will find a room in a hotel willing to agree to your offer price in the
shaded area displayed on the priceline.com website for the consumer’s selected
area(s).
The [redacted] located at [redacted],  is clearly
located in the shaded area of the mapping guidelines for the city area labeled [redacted]
Consumers who wish to stay in a
particular property/location, have the option to select  a hotel from our Published Price service  where consumers see a list of competitive
prices across a wide range of hotels and can choose his/her hotel and location.
I thank you for the
opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-04-27 16:08:40
$77 per night


















2½ Star Hotel in [redacted] Area for $77/night
This deal saves 32% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.































Star Rating:



What hotel is this?

Guest Score:

Rated
7.0
out of 10 (or higher)

Guaranteed Amenities:


Indoor or Outdoor Pool
Fitness Center
Free Parking
Airport Shuttle


Free Internet
Free Breakfast
Business Center


Check In:

Sat May 23, 2015

Check Out:

Tue May 26, 2015

Rooms:


All rooms will
accommodate up to 2 adults.



Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
First:
MI:
Last Name:
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

Hollywood Beach









© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this area
View a larger map
»

We
Recommend Trip Protection
Trip Protection for this hotel stay
is $15!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes! I'd like
to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No, thanks. I
prefer to travel without Trip Protection.
Summary
of Charges




































Price per night:

$77

Rooms:

1

Nights:

3

Room Subtotal:

$231.00

Travel Insurance

$0.00 ( DECLINED ) + Add
now Recommended!
(remove)


Taxes & Fees:

$38.70

Priceline Hotel Coupon:


-$0.00




Total Priceline Charges:
All prices are in U.S. Dollar.

$269.70
Charged by Priceline
today when you book.

Additional Mandatory Fee:

$4.77 * (USD )
This hotel fee is charged by property at
checkout.

Total Cost:

$274.47
Apply
Coupon
Have a coupon code?
Apply
This coupon is invalid or has expired

Mandatory
fee of $1.59 per room per night is collected at the hotel.
Booking Conditions
All rooms will accommodate up to 2 people. Any Special requests
should be requested through your confirmed hotel and cannot be guaranteed
by Priceline.
Priceline will immediately charge your credit card the
total room charges upon booking.
Reservation is guaranteed for date of check-in only.
Rooms purchased through Priceline Express Deals cannot
be cancelled, changed or transferred and refunds are not allowed.
Hotel Name will be revealed upon booking.
Mandatory Fee:
This hotel charges an additional $1.59 per room per night. This fee will
be charged to you directly by the hotel. Mandatory fees are not optional
and typically cover items such as resort fees, energy charges or safe
fees. The amount of the charge is subject to change.
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy
by booking this room. I agree to the
Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Blanca [redacted]

Complaint: [redacted]
I am rejecting this response because: Your explanation is unacceptable. I actually don't care about the refund anymore, but I do care about other customers who have no doubt gone through something similar to what I went through. I ask that you be honest in the future. If you use a hotel as an example of a one star rated hotel, then you should honor your own examples. By claiming a hotel you have listed as a 1 star hotel may be a 2 star hotel in some circumstances is untrue. Either it is 1 star or 2 stars. It cannot be both. But if it is, as you say both 1 and 2 stars depending on arbitrary distinctions, then I ask you BE HONEST and list that brand in both the 1 and 2 star categories rather than backtracking and saying we have a disclaimer buried in our rules and regulations to this effect. From what I have seen online, I'm am not the only one who has felt duped by your website and has made this complaint. I imagine this is why you claim your hands are tied regarding a refund because I no doubt the floodgates would open were you to give me my money back. I know you have lost more than one customer by Priceline's misrepresentation of their listings. I only hope that others see my complaint and your sales are affected so that you will change how you do business.
Sincerely,
[redacted]

Please closer this complaint.  Our original response was complete and accurate.  Thank you.

Dear [redacted]
 
We are contacting you today regarding your vacation
package reservation for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
have some concerns...

about the status of your refund. We apologize for the
inconvenience this has caused you. Below are the refund details for your
reference.
 
April 19 - A refund for $1,073.49 was issued.
April 20 - A refund for $1,704.44 was issued.
April 22 - A refund for $313.66 was issued.
 
We will issue a refund to your bank within one business
day. Your bank will then post it to your account and their processing time
varies, so please check with them if you do not see the refund in your account
within a few days.
 
In addition, a refund request for $600.00 was submitted
today, April 27, 2016. The request needs to go through a review process which
does take time to complete. Once processed, it will go back to the card that
was used to purchase the reservation.
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. We are sorry that the consumer is not satisfied with the quality of the [redacted] - [redacted] . The property was disclosed to the consumer prior to purchase, and the consumer had the option to review the details of the purchase, including the location of the property prior to purchase. We are sorry that the consumer selected a non-refundable option we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
Executive Services

Thank you for accepting my call today. As promised, I processed a full refund as a one-time courtesy. A refund of 190.99 USD was initiated today, March 20, 2018. The refund is processed through our system within one business day. Your bank will post the refund to your account. Bank processing time...

varies, so please check with them if you do not see the refund in your account within a few business. We appreciate your feedback and thank you for using Priceline.com. Sincerely, Executive Offices

Hello. We have responded to our customer.  See below. Dear [redacted], Thank you for contacting us regarding your reservation with the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in...

our Executive Offices. We understand your concern regarding your reservation dates. We reviewed your reservation and records in our system and confirmed that the dates entered during the request process were the same dates that was confirmed and there is no indication that there was a system error or a glitch that occurred at the time of booking as there was only one attempt made in booking the reservation. Moreover; we contacted the hotel and Katie from the hotel front desk confirmed that you have checked in and used the reservation, therefore, we are unable to offer any refund or compensation. We apologize for any inconvenience and we hope you find this information helpful. Sincerely,

We understand that the name of the hotel is not updated on [redacted].We apologize; however, we have no control of the information they havein their system and the name of the hotel on our website is correct.We contacted the hotel again and they advised that the name outsidetheir property is [redacted]. They also advised that youwere tagged as a "no show". Since you had some issues at the property,you should've informed the hotel or contacted us for assistance. Sincethe hotel was not given the opportunity to address your concerns, theydid not allow a refund. We are sorry but we are truly unable to refundyour reservation.We apologize for the inconvenience and thank you for your time.Sincerely,Executive Offices