Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because:This verbose restatement of policy does nothing to justify the misleading description of Priceline.com's offer.  By definition "The [redacted]" (The Strip) is an area of a single street; [redacted]1.  The hotel we received after booking is (citing Priceline.com's website) "Less than two miles from The [redacted]..." Intentionally and materially misrepresenting the location of the booked hotel has two effects:1) Priceline.com obtains a lower rate compared to hotels with comparable amenities which are actually, physically, located on The Strip.  These rates are represented to the consumer as similar to hotels actually, physically, located on The Strip.  This misleads consumers into believing Priceline is offering hotels on The Strip at a discount; resulting in higher booking rates.   2) Consumers, being mislead in the manner above, must incur additional transportation costs to reach the location falsely described by Priceline.com.  Transportation to/from locations actually on The Strip adds an average $30 round-trip cost.  Therefore, Priceline.com's misrepresentation will cost us $60 per day, for a total cost of $240.  Therefore, our stay could have been booked at any comparable hotel, physically located on The Strip, at or below final costs.This material misrepresentation, as a  Priceline.com business practice2, should be discouraged and advertised by consumer advocates - in order to reduce industry adoption of similar schemes.1 Citations on location of The [redacted]:    "The [redacted] is a stretch of [redacted] ** [redacted].." - Wikipedia2 Documented consumer complaints of a similar nature:  * [redacted]Customer Reviews SummaryRead customer reviews41 Customer Reviews on Priceline.com LLCCustomer ExperienceTotal Customer ReviewsPositive Experience0Neutral Experience0Negative Experience41Total Customer Reviews41
Sincerely,
[redacted]

Our record indicate that this matter was addressed with the consumer and a refund was issued.

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">A refund for $587.40 was issued today, June 10,
2016

We called the customer directly and came to a resolution. The customer was offered cancellation for full refund of $88.97.Sincerely,Executive Office

Dear [redacted]
We are contacting you today regarding your hotel
reservation at the [redacted], Henderson booked
under Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As...

we understand, your
original hotel is overbooked and will be unable to accommodate you for your
reservation. We apologize for any inconvenience this may have caused.
Per our conversation, we have secured alternate
accommodations for you at the below property.
Trip Number: [redacted]
Hotel Name: [redacted] Hotel
Phone Number: ###-###-#### Hotel's Address: [redacted] Check In Date: Thursday, April 7, 2016 Check Out Date:
Saturday, April 9, 2016
If you have further questions, please contact us directly
at ###-###-####. The Executive Office hours are 9:00 a.m. to 6:00 p.m.
Eastern Time, Monday through Saturday. You will need to
enter your Trip Number, which is [redacted]94 when you contact us.
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the
United States or Canada.           
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
Sincerely,
Joe A[redacted]
Executive Offices

We are contacting you today regarding your [redacted]s reservation for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   Travel insurance protects you and your travel companions against unforeseen...

illness, injury, job loss, baggage loss, and more. Please review their description of coverage on your itinerary that is displayed on our website.   The tickets confirmed to you are non-refundable and non-changeable which we was disclosed upon booking process. We understand that you need to change your flight, please accept our apology as it is not allowed in your ticketed reservation.   Regarding the changes on your flight, airlines adjust their schedules for a number of reason and don’t communicate why the change occurred when notifying travel agents or customers. When a schedule change occurs the airline will usually rebook you on an alternate flight closest to the original departure time. Once the airline notifies us, we make every attempt to notify you of the changes via email and publish the updated itinerary on our website.   Thank you for taking the time to notify us of this situation. We hope to have the privilege of serving your future travel needs under more pleasant circumstances.   Sincerely,   [redacted] Executive Offices

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence. The consumer states “I contacted priceline to pay with another source and
they said I could not.” The consumer must submit any purchase requests
online via the priceline.com website. Due to constantly changing inventory,
Priceline does not guarantee confirmation when attempting to add hotel room
nights to an existing booking.
 
I
am sorry that priceline is unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] for Trip Number
[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand that you have issues with this hotel
reservation.
 
Our records show that when your husband, Mr. [redacted],
contacted us using our chat service on March 16, 2015, he was advised to
contact the hotel to verify if they are able to accommodate guests exceeding
the guaranteed 2-adult accommodation in the room. In addition, he was advised
that the reservation remains active and cancellation is allowed up until before
noon on Sunday, May 24th (local hotel time). He can cancel either from the
website or he may contact us. 
 
We did not receive any cancellation request for this
booking after that time. Therefore, we are unable to process a refund for this
reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive Offices.The hotel is rated consistently a 4 star property on other websites andwe stand behind these hotel ratings. We provided hotel chain examplesfor illustration of what you may expect when choosing a star level. Wedo indicate that the brands shown are only examples and may not be apart of our program. Every hotel is different and not all hotels withina certain chain have the same star level rating.We contacted the hotel again and they don't really know who CarmenV[redacted] is. The reservation is truly non-refundable; however, thehotel agreed to refund the second night of your reservation. Weprocessed a refund in the amount of 70.58 USD for your reservation. Yourrefund will be processed by our system within one business day and yourbank will post the refund back to your account. Bank processing timevaries so please check with them if you don't see the refund posted toyour account within the next few days. We apologize; however, we areunable to refund your reservation in full.We are sorry we did not provide you the answers you were looking for andthank you for giving us the opportunity to assist you.Sincerely,Executive Offices

Complaint: [redacted]
I am rejecting this response because:those terms are unacceptable and the reservation is three months out, the Hotel has no problem with this cancellation but has nothing to do with this third party Priceline who will not bend their rules.
Sincerely,
[redacted]

Complaint: 1[redacted]
I am rejecting this response because: Actually, they haven't resolved my problem. They just asked me to forward the original ad email to them. I did it on Monday. No response until now.
Sincerely,
[redacted]

I am writing you today regarding your hotel reservation at the Doubletree By Hilton Hotel Norfolk Airport under Trip Number [redacted].   I understand that you are not satisfied with the resolution that we provided regarding your Revdex.com complaint. I reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolution. I have reconfirmed that the value of your coupon cannot be applied to the reservation because it did not meet the restrictions of the promotion that stated that the booking must be through Express Deals and booked via Priceline.com app.   Although we empathize with your situation, we are truly unable to assist you further in this matter.   Sincerely,   [redacted] Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation with [redacted] Rent a Car for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We...

understand that you would like to change your
reservation to have a flexible cancellation. We reviewed your booking and
verified that you selected a restricted rate. When you submitted your request,
we immediately locked in our rate to secure your reservation. We apologize;
however, your reservation is restricted. It cannot be changed, cancelled or
refunded.
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:They misrepresented the room to get me to buy it by lying and false advertising! So I want a full refund a 20% refund is a slap in the face laughing at me because your company ruined my mother’s last trip she will ever have in this life due to her dying of [redacted] and all she wanted was a trip at casino and to see the falls and because of your company it ruined the trip, starting with not having a casino or making us walk in the 30 degree rain 2 blocks because this hotel sells its parking spots and who cares about the guest! So no I don’t want a 17.90 slap I want you to realize your company ruined a special moment in my mother’s life as well as one of the last ones I’ll ever have with her and I’m spending it fighting your company over the room charge which to be honest is the least you should be offering! 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:On December 28, I was on a conference call with Priceline and [redacted]l. We called to dispute the charge because I did not authorize Priceline to charge my card. I went through [redacted] Member Mall only to compare prices, instead Priceline charged my card and booked the flight. Flight has not been used. Its an upcoming flight for Feb 11 2017 which can be resold. I have also contacted a JAG attorney to investigate this further. Priceline obtained and authorized my card illegally.
Sincerely,
[redacted]

Please see the response below that we have sent to our customer. [redacted]
*Thank you for taking the time to contact us regarding your reservation at the [redacted] And Conference Center for Trip Number [redacted] We are writing to let you know that we received your Better...

Business Bureau concern in our Executive Offices. We understand that you were unaware of your booking. We reviewed our records and see that an acceptance page confirming your reservation was shown to immediately after submitting your request. We contacted your hotel to see if an exception can be made. However; your reservation was considered as a no-show. We apologize, but we cannot refund your booking. We also confirmed that you have contacted your bank to dispute the charges. We suggest that you contact them directly to verify the status of your dispute.  We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely,*
[redacted]Executive Offices

I appreciate the offer. Although, do not feel as though it fits the problem. I drove an hour and a half to meet other ladies, whom also had to travel two hours. This is why we decided to stay in the town of [redacted]. The weather was fridge, between 24 and 28 degrees. The hotel only provided ua with blankets, as if we were disaster victims, rather than $200 patrons. I am still recovering from illness oxcured, during the stay.
Complaint: [redacted]
I am rejecting this response because:
I paid $ 200 dollars to be treated as a disaster victim, rather than patron. I am still recovering from illness after staying in a room with no heat, in temperatures that range between 24 and 28 degrees.My complaint was avoided by hotel and priceline. 
Sincerely
[redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting for a full refund of your reservation because you have to pay the hotel directly due to a cancellation of your booking. We reviewed our...

records and determined that we received notification from your bank on August 26, 2017 that you have disputed this transaction. The dispute effectively reversed the sale and initiated the chargeback process between your bank and Priceline. Priceline treats the receipt of a pre-consumption chargeback notification as an intent to not use the reservation; hence, your reservation was cancelled. After further review of your records, we confirmed from our hotel partner that they did not charge us for the reservation. In turn, as a gesture of goodwill, we have refunded the card used for the reservation. Your refund has been processed. A refund for 880.10 USD was processed today, February 8, 2018, to an [redacted] card ending in [redacted] The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days. We apologize for any inconvenience and thank you for giving us the opportunity to assist you. Sincerely, Executive Offices

Hello.  Please see the response below that we have sent to our customer. Thanks.   [redacted] Thank you for contacting us regarding your reservation at the [redacted] and Cabins booked under Trip Number [redacted] We are writing to let you know...

that we have received your Revdex.com concerns in our Executive Offices. We understand you are requesting a full refund on your past hotel reservation. We are sorry if your stay is not what you hoped for and contacted the hotel to express your concerns. We were told by John at the Front Desk that no concerns were brought to their attention, so no refund can be offered. Since the hotel is not willing to offer a refund back to priceline, we are unable to offer any type of compensation back to your account as requested. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, [redacted]

I have already received this response from Priceline. I answered them by writing that I understand their terms. However, there were extenuating circumstances. I had surgery that was unexpected. I gave notice as quickly as possible (9 days). Punishing a regular customer, holder of their credit card is wrong. I' m sure that those seats were sold. If so, they pocketed a  profit because of my misfortune. I tried to utilize monies paid for another trip, to no avail. Obviously, this is unfair. I was able to cancel my hotel and car rental reservations without a problem from AARP. At least they had the compassion and sense of doing the right thing.  Sincerely, [redacted]