Stahl Construction Company

Dear [redacted]
We are contacting you today regarding your hotel
reservation at the [redacted], Henderson booked
under Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As...

we understand, your
original hotel is overbooked and will be unable to accommodate you for your
reservation. We apologize for any inconvenience this may have caused.
Per our conversation, we have secured alternate
accommodations for you at the below property.
Trip Number: [redacted]
Hotel Name: [redacted] Hotel
Phone Number: ###-###-#### Hotel's Address: [redacted] Check In Date: Thursday, April 7, 2016 Check Out Date:
Saturday, April 9, 2016
If you have further questions, please contact us directly
at ###-###-####. The Executive Office hours are 9:00 a.m. to 6:00 p.m.
Eastern Time, Monday through Saturday. You will need to
enter your Trip Number, which is [redacted]94 when you contact us.
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the
United States or Canada.           
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
Sincerely,
Joe A[redacted]
Executive Offices

Hello.  Please see the response below that we have sent to our customer. Thanks.   [redacted] Thank you for contacting us regarding your reservation at the [redacted] and Cabins booked under Trip Number [redacted] We are writing to let you know...

that we have received your Revdex.com concerns in our Executive Offices. We understand you are requesting a full refund on your past hotel reservation. We are sorry if your stay is not what you hoped for and contacted the hotel to express your concerns. We were told by John at the Front Desk that no concerns were brought to their attention, so no refund can be offered. Since the hotel is not willing to offer a refund back to priceline, we are unable to offer any type of compensation back to your account as requested. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, [redacted]

From: [redacted]...

[redacted] Sent: Thursday, June 01, 2017 9:47 AM To: [redacted] Subject: [SPAM?] [redacted]   HI [redacted]   Can you close this one. I spoke with the customer via email, we have a ticket open on the Priceline side to resolve this issue.

Dear Mr. [redacted],
 
We contacting you today regarding your reservation at the
[redacted] for Request Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, your
reservation was canceled and you would like to be refunded for the cancel fee.
 
We have reviewed this concern and verified that your
reservation was canceled for resubmit because it was booked for the wrong star
level. We have refunded the cancel fee of $148.42 as a one time exception
because we value your business. Please contact your bank directly if you don't
see the refund posted to your account within the next few days.
 
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">A refund for $587.40 was issued today, June 10,
2016

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence.
I am sorry that priceline is unable to assist
the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:
The car wasn't even picked up. No drivers license was even presented.The rental car company probably rented the vehicle to another customer.All other reservations are refundable. To charge the whole amount? Is that reasonable? I could maybe see a one day rental out of this. But nothing more.  Please take me off your emailing list. I'm getting unsolicited ads at my email all the time.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Priceline has a “Best Price Guarantee”.    I called about finding a lower price on [redacted] and my complaint was rejected due to the company saying that the H[redacted] car was not from Hertz and that my car was from [redacted] I explained that when you bid for a car, you do not know the company until the transaction is completed and your credit card is given to them (with no cancellation).  My question to them was “How can you legally  advertise a Best Price Guarantee” on  a car you bid on when there is no knowledge of the company providing the car until the bid is accepted and your credit card is charged?” I then asked that if PRICELINE advertised a lower price, would they honor the “Best Price Guarantee”.  I was told , “Yes.” I received an email from Priceline on January 25th with a price for $10 a day for an economy  car from February 14-22 at the [redacted] H[redacted] Airport.    The response to  the letter that I received from Priceline stated that the price could not be verified.  That is false information.  I was on the phone speaking to a customer service representative while looking at the website clearly showing that $10 a day price for an economy car for that Price.   I again received the same response from the customer service representative.   The response I received from PriceLine on January 25th regarding my email stated this: [redacted]
[redacted]~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ “Also, we understand that you received  promotional email for a lower rate in [redacted] International Airport. Unfortunately, when you received the email and our representatives tried to validate, the rate was no longer available. Prices are dependent on a number of factors including destination, season, dates of the reservation, special events going on in the area and the popularity of the promotion. For these reasons, the prices quoted for the dates you entered could differ from the base rate displayed in the promotional email you received.  Also it is possible that when our representative was reviewing the rates online, the inventory of our travel partners changed as affected by their availability.” ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ This is falseinformation.     The rate was available.  I was on the Priceline website while talking to the representative.  I even opened up  the website on my phone as well as on the computer and was staring at the price the whole time.  Also, Priceline stated that in their response to me that with “ Bid your own price”, you can file for a Best Price Guarantee up until midnight the day before your reservations.  So, how can you file for a Best Price Guarantee when you keep saying that the car has to be from the same company? When you bid on a car, you don’t know the name of the company until your transaction goes through and your credit card is charged? This is blatantly FALSE ADVERTISING. Sincerely, [redacted]
 
Sincerely,
[redacted]

Complaint: 1[redacted]
I am rejecting this response because: Actually, they haven't resolved my problem. They just asked me to forward the original ad email to them. I did it on Monday. No response until now.
Sincerely,
[redacted]

Thank you for taking the time to read this email.   I am writing to let you know that we received your Revdex.com rebuttal in our Executive Offices.   I understand that you are not satisfied with the resolution that was provided. I apologize; however, we are unable to offer any refund. Prior booking, your checkout page was presented showing your request details as well as the summary of charges. It was in there that the the $103.20 nightly rate was presented, along with the total amount of $114.55.   When you booked the reservation online, you indicated to us that you agree to pay the $114.55 that was quoted.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

RevDex.com, Inc.
 
I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. The documented
case history confirms that the consumer contacted customer service requesting a refund for the ticket ourchase and was
correctly advised that the ticket is non-refundable, however may be exchanged prior to
the departure date, in accordance with the fare rules, which include a $100 per ticket exchange fee collected and charged by the
airline, and a Priceline processing fee of $30 per ticket. The record indicates that the customer
declined the exchange option. I am sorry that we are unable to assist the consumer
any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:On December 28, I was on a conference call with Priceline and [redacted]l. We called to dispute the charge because I did not authorize Priceline to charge my card. I went through [redacted] Member Mall only to compare prices, instead Priceline charged my card and booked the flight. Flight has not been used. Its an upcoming flight for Feb 11 2017 which can be resold. I have also contacted a JAG attorney to investigate this further. Priceline obtained and authorized my card illegally.
Sincerely,
[redacted]

Please see the response below that we have sent to our customer. [redacted]
*Thank you for taking the time to contact us regarding your reservation at the [redacted] And Conference Center for Trip Number [redacted] We are writing to let you know that we received your Better...

Business Bureau concern in our Executive Offices. We understand that you were unaware of your booking. We reviewed our records and see that an acceptance page confirming your reservation was shown to immediately after submitting your request. We contacted your hotel to see if an exception can be made. However; your reservation was considered as a no-show. We apologize, but we cannot refund your booking. We also confirmed that you have contacted your bank to dispute the charges. We suggest that you contact them directly to verify the status of your dispute.  We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely,*
[redacted]Executive Offices

Dear Mr. [redacted]
 
We are contacting you today regarding your reservation at
the [redacted] - All Inclusive booked under Trip Numbers 1[redacted] and
[redacted]
 
We are writing to let you know that we have received your
Revdex.com...

concern in our Executive Offices. As we understand, you
would like to be refunded for your reservations due to some issues during your
stay.
 
We appreciate your feedback and will contact the
appropriate people at the hotel to share your concerns. Rest assured that
everything will be noted and your feedback will be passed on for documentation
and reference.
 
As an apology for any inconvenience, I submitted a refund
request in the amount of 76.17 USD which representsis 20% of the last 2 nights
of your reservation. The refund request will be reviewed by our management team
and if approved, it may take 7- 14 business days to be processed. I apologize;
however, we will be unable to refund your reservation in full.
 
We are sorry we did not provide you the answers you were
looking for and thank you for giving us the opportunity to assist you.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our records indicate that the [redacted] Corporation made an exception to their cancel policy and agreed to refund the consumer's reservation  in the amount of $136.73. 








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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We understand that the name of the hotel is not updated on [redacted].We apologize; however, we have no control of the information they havein their system and the name of the hotel on our website is correct.We contacted the hotel again and they advised that the name outsidetheir property is [redacted]. They also advised that youwere tagged as a "no show". Since you had some issues at the property,you should've informed the hotel or contacted us for assistance. Sincethe hotel was not given the opportunity to address your concerns, theydid not allow a refund. We are sorry but we are truly unable to refundyour reservation.We apologize for the inconvenience and thank you for your time.Sincerely,Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We...

understand your concern about the rating and your hotel not being one of the listed examples prior submitting your request. We provide hotel chain examples for illustration of what you may expect when choosing a star level. We do indicate that the brands shown are only examples and may not be a part of our program. Every hotel is different and not all hotels within a certain chain have the same star level rating. We apologize that you were unhappy with your hotel accommodation(s). We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etc. We are sorry to hear that your hotel fell short of your expectation during your stay. We appreciate your feedback and have contacted the appropriate people at the hotel to share your concerns. We verified that you were able to use your reservation.   Since we are unable to refund your hotel reservation, we have sent a separate email that contains a Priceline Hotel Coupon. When you are ready to redeem the coupon, please click the link in the email and please make sure to review the terms and conditions carefully.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely, [redacted] Executive Offices

The following was sent to the consumer on 3/3/2016.Dear [redacted]
 
We are contacting you today regarding your reservation at
the [redacted]-camas booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
did not use the reservation and you would like to be refunded.
 
We checked our records and verified that the hotel you
received is in the designated area that you selected during the booking
process. I contacted the hotel and verified that you did not use the
reservation.
The reservation is supposed to be non refundable;
however, I refunded your reservation because we value your loyalty. I processed
a full refund in the amount of $94.16 back to the same card that was used to
place the request. Your refund will be processed by our system within one
business day and your bank will post the refund back to your account. Bank
processing time varies so please check with them if you don't see the refund
posted to your account within the next few days.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Joe A[redacted]
Executive Offices