Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Blanca [redacted]

Complaint: [redacted]
I am rejecting this response because:This verbose restatement of policy does nothing to justify the misleading description of Priceline.com's offer.  By definition "The [redacted]" (The Strip) is an area of a single street; [redacted]1.  The hotel we received after booking is (citing Priceline.com's website) "Less than two miles from The [redacted]..." Intentionally and materially misrepresenting the location of the booked hotel has two effects:1) Priceline.com obtains a lower rate compared to hotels with comparable amenities which are actually, physically, located on The Strip.  These rates are represented to the consumer as similar to hotels actually, physically, located on The Strip.  This misleads consumers into believing Priceline is offering hotels on The Strip at a discount; resulting in higher booking rates.   2) Consumers, being mislead in the manner above, must incur additional transportation costs to reach the location falsely described by Priceline.com.  Transportation to/from locations actually on The Strip adds an average $30 round-trip cost.  Therefore, Priceline.com's misrepresentation will cost us $60 per day, for a total cost of $240.  Therefore, our stay could have been booked at any comparable hotel, physically located on The Strip, at or below final costs.This material misrepresentation, as a  Priceline.com business practice2, should be discouraged and advertised by consumer advocates - in order to reduce industry adoption of similar schemes.1 Citations on location of The [redacted]:    "The [redacted] is a stretch of [redacted] ** [redacted].." - Wikipedia2 Documented consumer complaints of a similar nature:  * [redacted]Customer Reviews SummaryRead customer reviews41 Customer Reviews on Priceline.com LLCCustomer ExperienceTotal Customer ReviewsPositive Experience0Neutral Experience0Negative Experience41Total Customer Reviews41
Sincerely,
[redacted]

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
With Priceline’s Express
Deals/Name Your Own Price service, the consumer agrees to stay in a property
located anywhere...

within the shaded area disclosed on the website for the
consumer’s selected area(s).
 
Priceline tells consumers
that we will find a room in a hotel willing to agree to your offer price in the
shaded area displayed on the priceline.com website for the consumer’s selected
area(s).
The [redacted] located at [redacted],  is clearly
located in the shaded area of the mapping guidelines for the city area labeled [redacted]
Consumers who wish to stay in a
particular property/location, have the option to select  a hotel from our Published Price service  where consumers see a list of competitive
prices across a wide range of hotels and can choose his/her hotel and location.
I thank you for the
opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-04-27 16:08:40
$77 per night


















2½ Star Hotel in [redacted] Area for $77/night
This deal saves 32% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.































Star Rating:



What hotel is this?

Guest Score:

Rated
7.0
out of 10 (or higher)

Guaranteed Amenities:


Indoor or Outdoor Pool
Fitness Center
Free Parking
Airport Shuttle


Free Internet
Free Breakfast
Business Center


Check In:

Sat May 23, 2015

Check Out:

Tue May 26, 2015

Rooms:


All rooms will
accommodate up to 2 adults.



Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
First:
MI:
Last Name:
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

Hollywood Beach









© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this area
View a larger map
»

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Summary
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Price per night:

$77

Rooms:

1

Nights:

3

Room Subtotal:

$231.00

Travel Insurance

$0.00 ( DECLINED ) + Add
now Recommended!
(remove)


Taxes & Fees:

$38.70

Priceline Hotel Coupon:


-$0.00




Total Priceline Charges:
All prices are in U.S. Dollar.

$269.70
Charged by Priceline
today when you book.

Additional Mandatory Fee:

$4.77 * (USD )
This hotel fee is charged by property at
checkout.

Total Cost:

$274.47
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Coupon
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This coupon is invalid or has expired

Mandatory
fee of $1.59 per room per night is collected at the hotel.
Booking Conditions
All rooms will accommodate up to 2 people. Any Special requests
should be requested through your confirmed hotel and cannot be guaranteed
by Priceline.
Priceline will immediately charge your credit card the
total room charges upon booking.
Reservation is guaranteed for date of check-in only.
Rooms purchased through Priceline Express Deals cannot
be cancelled, changed or transferred and refunds are not allowed.
Hotel Name will be revealed upon booking.
Mandatory Fee:
This hotel charges an additional $1.59 per room per night. This fee will
be charged to you directly by the hotel. Mandatory fees are not optional
and typically cover items such as resort fees, energy charges or safe
fees. The amount of the charge is subject to change.
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy
by booking this room. I agree to the
Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room.

Complaint: [redacted]
I am rejecting this response because:  Not a satisfactory resolution or response. I already pointed out that I was given this "line" when I called. Just because you're all in cahoots, doesn't make it right or acceptable.  This is a three star hotel at best (and that's what [redacted] has it rated as).  It has cheap appliances, construction materials, fixtures, and furniture. Look at the [redacted].  That's also a four star resort ([redacted] actually agrees on this one).  Can you honestly say that the [redacted] are the same?  They're not even close.  The [redacted] has a separate living room, dining area, full kitchen, bedroom, and even a walk in closet.  They have granite countertops, jacuzzi tubs, full, walk in shower with glass door, full, double vanity, plastered ceilings, hardwood molding, quality furniture and appliances, dishwasher, two HDTV's, etc.  They even have solid core residential quality interior doors.  And, the workmanship on everything perfect. The [redacted] has plastic laminated furniture, MDF trim, popcorn ceilings, engineered (fake) countertops and shower surround, a beat up [redacted] microwave, a mini fridge, and a coffee maker. The workmanship is also sub-par.  It's perfectly adequate.  My complaint is not with any of that, it's with the rating.  The place is just not four stars and I don't care what your competitors have to say about it.  It's obvious that this is an inflated rating when compared to a real four star resort in the same town. You run your business however you want.  I've used your service in the past and I've been happy about half of the time.  This experience, and your lack of a satisfactory resolution, has convinced me to spend my money elsewhere.  I can get a much better deal and customer service from [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, pending actual credit as agreed. 
Sincerely,
[redacted]

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence. The consumer states “I contacted priceline to pay with another source and
they said I could not.” The consumer must submit any purchase requests
online via the priceline.com website. Due to constantly changing inventory,
Priceline does not guarantee confirmation when attempting to add hotel room
nights to an existing booking.
 
I
am sorry that priceline is unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have already received this response from Priceline. I answered them by writing that I understand their terms. However, there were extenuating circumstances. I had surgery that was unexpected. I gave notice as quickly as possible (9 days). Punishing a regular customer, holder of their credit card is wrong. I' m sure that those seats were sold. If so, they pocketed a  profit because of my misfortune. I tried to utilize monies paid for another trip, to no avail. Obviously, this is unfair. I was able to cancel my hotel and car rental reservations without a problem from AARP. At least they had the compassion and sense of doing the right thing.  Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: you should refund me as I never spent even an hour in this hotel I had to book another hotel closer to the airport that was within the city limits. I can prove this via my bank.  You should at least refund 50% of my payment due to your companies lack of knowledge and non updated information regarding this hotel. I will reject anything else.
Sincerely,
[redacted]

Attached hereto is a copy of the
consumer’s initialed contract page authorizing the non-refundable, non-changeable
terms and conditions of the selected purchase, as well as the following pick up
and drop off date
 
Pick-up Date & Time: Monday, April 06, 2015,
12:00 PM...


Drop-off Date & Time: Thursday, April 09, 2015,
12:00 PM
 
I am sorry that the consumer’s
selected purchase is non-refundable and we are unable to assist with the
requested change or refund.
 
I thank you for the opportunity
to clarify.







Sincerely,
[redacted]
Priceline.com
This
checkout page for trip number [redacted] was submitted on 2015-03-31 19:37:57









 






















·       


5
·       


4

·       


AUTO
·       


AC
Unlimited Mileage
Full-Size Car with Unlimited Mileage




Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Monday, April 06, 2015, 12:00 PM
Drop-off Date & Time: Thursday, April 09, 2015, 12:00 PM
Driver Info: [redacted], Age: 25
and over
Rental Car Company:


Total Charges
3 Days at: $41 /day



Total:$172.71
Summary of Charges
Your Price Per Day:
$41 (per day)
Total Rental Days:
3
Subtotal:
$123
Taxes and Fees: (details)
$49.71
Total Charges:
$172.71
Best Price Guaranteed
Prices are in US dollars.


Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
 
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your
request is successful, Priceline will immediately lock in your reservation
and charge your form of payment. If your reservation is not successfully
booked, you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
Prices
are not guaranteed until booking is completed.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

rom: [redacted] Sent: Friday, November 17, 2017 11:43 AM To: [redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]   Yes, the matter has been resolved. Thank you

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting for a full refund...

pf your reservation as you feel that the hotel’s location is not what you wanted.   Our record shows that you purchased this reservation using the Express Deal. With Priceline, you can choose from a number of options depending on your needs. You can select a specific hotel from a list of participating properties with our Published Price hotel option; or, if would rather save even more, you can choose a restricted reservation like the Express Deal. With Express Deals, you select the area and star level, but the hotel's name is not revealed until after the purchase. When you choose a restricted reservation, you agree to stay in any participating hotel that matches your requested star level and area selections.             We reviewed the location of your confirmed hotel. The hotel you received is in fact in the [redacted] Revere area of the map that you reviewed on our website. When you were submitting your request, our website stated that your confirmed hotel could be located anywhere within that shaded area. We are sorry; however, you have a restricted reservation and we are unable to provide the refund you are requesting. Prior to booking your request, we presented you with a Contract Page to review. This contract contains the information that the type of reservation you purchased is non-changeable and non-refundable.   For your reference, a copy of the Contract Page has been sent in a separate email. The contract disclosed the terms and conditions of your reservation.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

We have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. We are sorry that the consumer is not satisfied with the quality of the [redacted] - [redacted] . The property was disclosed to the consumer prior to purchase, and the consumer had the option to review the details of the purchase, including the location of the property prior to purchase. We are sorry that the consumer selected a non-refundable option we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
Executive Services

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive Offices.The hotel is rated consistently a 4 star property on other websites andwe stand behind these hotel ratings. We provided hotel chain examplesfor illustration of what you may expect when choosing a star level. Wedo indicate that the brands shown are only examples and may not be apart of our program. Every hotel is different and not all hotels withina certain chain have the same star level rating.We contacted the hotel again and they don't really know who CarmenV[redacted] is. The reservation is truly non-refundable; however, thehotel agreed to refund the second night of your reservation. Weprocessed a refund in the amount of 70.58 USD for your reservation. Yourrefund will be processed by our system within one business day and yourbank will post the refund back to your account. Bank processing timevaries so please check with them if you don't see the refund posted toyour account within the next few days. We apologize; however, we areunable to refund your reservation in full.We are sorry we did not provide you the answers you were looking for andthank you for giving us the opportunity to assist you.Sincerely,Executive Offices

Complaint: [redacted]
I am rejecting this response because: Your explanation is unacceptable. I actually don't care about the refund anymore, but I do care about other customers who have no doubt gone through something similar to what I went through. I ask that you be honest in the future. If you use a hotel as an example of a one star rated hotel, then you should honor your own examples. By claiming a hotel you have listed as a 1 star hotel may be a 2 star hotel in some circumstances is untrue. Either it is 1 star or 2 stars. It cannot be both. But if it is, as you say both 1 and 2 stars depending on arbitrary distinctions, then I ask you BE HONEST and list that brand in both the 1 and 2 star categories rather than backtracking and saying we have a disclaimer buried in our rules and regulations to this effect. From what I have seen online, I'm am not the only one who has felt duped by your website and has made this complaint. I imagine this is why you claim your hands are tied regarding a refund because I no doubt the floodgates would open were you to give me my money back. I know you have lost more than one customer by Priceline's misrepresentation of their listings. I only hope that others see my complaint and your sales are affected so that you will change how you do business.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They misrepresented the room to get me to buy it by lying and false advertising! So I want a full refund a 20% refund is a slap in the face laughing at me because your company ruined my mother’s last trip she will ever have in this life due to her dying of [redacted] and all she wanted was a trip at casino and to see the falls and because of your company it ruined the trip, starting with not having a casino or making us walk in the 30 degree rain 2 blocks because this hotel sells its parking spots and who cares about the guest! So no I don’t want a 17.90 slap I want you to realize your company ruined a special moment in my mother’s life as well as one of the last ones I’ll ever have with her and I’m spending it fighting your company over the room charge which to be honest is the least you should be offering! 
Sincerely,
[redacted]

We are contacting you today regarding your hotel reservation for Trip Number  [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We are so sorry to learn your experience with [redacted]...

[redacted]. We once again contacted them and we were advised that they will create a report and someone from their property will contact you in 72 business hours (starting today), they provided a reference number which is [redacted] We have given your phone number and e-mail address we have on file to them. We apologize once again, Ms. Smith, that we need to forward you to them because we have no authority to process a refund on a non-refundable and completely utilized reservation. We value your business and as a gesture of goodwill, below is a coupon code for your future priceline.com Hotel Express Deal.   Coupon Code:  [redacted]   The coupon will provide a discount of 25% on your next reservation. This valid only on Express Deal® hotel stays and will expire on July 01, 2018. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. This is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.   Thank you once again for taking the time to notify us of this situation. We hope to have the privilege of serving your future travel needs under more pleasant circumstances.   Sincerely,   [redacted] Executive Offices