Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, pending actual credit as agreed. 
Sincerely,
[redacted]

We are contacting you today regarding your reservation at The [redacted] booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you have issues with the hotel's...

star rating and quality.   We checked our records and verified that the hotel has a guest rating of 8.3 which is based on actual reviews from customers who have booked on our site and stayed at the hotel. We provide hotel chain examples for illustration of what you may expect when choosing a star level. We do indicate that the brands shown are only examples and may not be a part of our program. Every hotel is different and not all hotels within a certain chain have the same star level rating. We also checked other websites and verified that the hotel is rated consistently as a 4 star property with high guest ratings.   We called the hotel and confirmed that they charge for the housekeeping. However, the hotel has advised that they provided you a complimentary daily room cleaning. We also confirmed with the hotel that you stayed and used the entire reservation. I apologize; however, we are unable to process a refund for your reservation.   We apologize for the inconvenience and thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:
The car wasn't even picked up. No drivers license was even presented.The rental car company probably rented the vehicle to another customer.All other reservations are refundable. To charge the whole amount? Is that reasonable? I could maybe see a one day rental out of this. But nothing more.  Please take me off your emailing list. I'm getting unsolicited ads at my email all the time.
Sincerely,
[redacted]

I
have received the consumer’s additional comments.  As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. When selecting an Express Deals
reservation, the consumer is provided with the guaranteed amenities prior to
purchase. In this case, the consumer selected a reservation offering the
following Guaranteed Amenities: Pets Allowed - Business Center - Free Internet-
indoor or outdoor Pool - Fitness Center. Priceline does not guarantee that the
hotel will offer free parking. I am sorry that we are unable to assist the
consumer any further in this situation.
 
Sincerely,
[redacted]
Priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am writing you today regarding your hotel reservation at the [redacted] under Trip Number [redacted].   I understand that you are not satisfied with the resolution we provided to your Revdex.com complaint.   We have further reviewed your concern and a decision has been made to refund your reservation at the [redacted] under Trip Number [redacted] as a gesture of goodwill. Please allow a few business days for the refund of $60.97 to post to the form of payment you used to book the reservation.   In addition, we would like to offer the below coupon that you can use on your next booking on priceline:   -Coupon Code: [redacted] -Coupon Value: 20% off of your room rate -Expiration Date: 6/13/2018 -Valid only towards an Express Deal hotel booking   I hope you have a wonderful day.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: Priceline has a “Best Price Guarantee”.    I called about finding a lower price on [redacted] and my complaint was rejected due to the company saying that the H[redacted] car was not from Hertz and that my car was from [redacted] I explained that when you bid for a car, you do not know the company until the transaction is completed and your credit card is given to them (with no cancellation).  My question to them was “How can you legally  advertise a Best Price Guarantee” on  a car you bid on when there is no knowledge of the company providing the car until the bid is accepted and your credit card is charged?” I then asked that if PRICELINE advertised a lower price, would they honor the “Best Price Guarantee”.  I was told , “Yes.” I received an email from Priceline on January 25th with a price for $10 a day for an economy  car from February 14-22 at the [redacted] H[redacted] Airport.    The response to  the letter that I received from Priceline stated that the price could not be verified.  That is false information.  I was on the phone speaking to a customer service representative while looking at the website clearly showing that $10 a day price for an economy car for that Price.   I again received the same response from the customer service representative.   The response I received from PriceLine on January 25th regarding my email stated this: [redacted]
[redacted]~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ “Also, we understand that you received  promotional email for a lower rate in [redacted] International Airport. Unfortunately, when you received the email and our representatives tried to validate, the rate was no longer available. Prices are dependent on a number of factors including destination, season, dates of the reservation, special events going on in the area and the popularity of the promotion. For these reasons, the prices quoted for the dates you entered could differ from the base rate displayed in the promotional email you received.  Also it is possible that when our representative was reviewing the rates online, the inventory of our travel partners changed as affected by their availability.” ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ This is falseinformation.     The rate was available.  I was on the Priceline website while talking to the representative.  I even opened up  the website on my phone as well as on the computer and was staring at the price the whole time.  Also, Priceline stated that in their response to me that with “ Bid your own price”, you can file for a Best Price Guarantee up until midnight the day before your reservations.  So, how can you file for a Best Price Guarantee when you keep saying that the car has to be from the same company? When you bid on a car, you don’t know the name of the company until your transaction goes through and your credit card is charged? This is blatantly FALSE ADVERTISING. Sincerely, [redacted]
 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We are contacting you today regarding your reservation at the [redacted] By [redacted]rlando At [redacted] booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you did not use...

the reservation and you would like to be refunded.   We checked our records and verified that specific room type or tower in the property was not guaranteed for your reservation. We stated during the booking process that your reservation will be for a standard room and requests for bed types or other special request should be requested through your confirmed hotel and cannot be guaranteed by Priceline. This information was provided on your contract page prior to booking.   We contacted the hotel and verified that you did not use the reservation. The reservation is supposed to be non-refundable; however, the hotel agreed to refund your reservation. We processed a full refund in the amount of 175.50 USD back to the same card that was used to place the request. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: the first room we were given was trashed so of course we would want a different room. We were unaware of the black mold until the morning of checkout and when we checked out there was no one at the front desk. I have offered to send photos photos of the issues with the property. I have contacted the property as wel and they have been of no help. You cannot advertise a property at 2-2.5 stars and have black mold... hair... and leftover food. I am extremely irritated that I continue to get the brush off on this. 
I have used Priceline since the early 2000s and I would have never expected to be treated this way
Sincerely,
[redacted]

Thank you for taking the time to read this email.   I am writing to let you know that we received your Revdex.com rebuttal in our Executive Offices.   I understand that you are not satisfied with the resolution that was provided. I apologize; however, we are unable to offer any refund. Prior booking, your checkout page was presented showing your request details as well as the summary of charges. It was in there that the the $103.20 nightly rate was presented, along with the total amount of $114.55.   When you booked the reservation online, you indicated to us that you agree to pay the $114.55 that was quoted.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:There is something Priceline can do; they are just refusing. I've attached four screenshot of the checkout process on Priceline and nowhere on it does it mention the passport must match the passenger name. Photo 1: screen to enter passenger name as it appears exactly on drivers license or other official photo ID. I did that. Photo 2: requirements for passenger name. No mention of passportPhoto 3: payment screen after entering passenger name. Mentions requirement for valid passport. No mention that it must match the passengers name. Photo 4: talks about the need for valid passport for international travel. No mention of requirement to match passenger name. The problem I have with this company is their refusal to accept responsibility for this and their claim that they're unable to assist the customer. Not true. I informed them they could assist by either issuing a store credit or booking a flight. The fact they have a Priceline credit card tells me they ARE able to assist me. Furthermore, the company has made many assumptions throughout its correspondence with me. If I was married years ago and never updated my driver's license and now it's time to get a passport (which doesn't require copy of my driver's license), there will be a conflict between name on passport and name on driver's license. However, website says enter name exactly as it appears on driver's license when in actuality, it should have been the name on the official passport. This is exactly what happened in my case. My senior mom has always had her maiden name listed as her middle name on her driver's license. So we entered Pamela Bradford Allen during the booking process. Her passport shows Pamela Vernice Allen which includes her middle name as shown on her birth certificate. We didn't know there would be an issue if the passenger name didn't match passport exactly since the name matched the driver's license exactly. I just want the company to issue a credit or book a flight at same cost I initially paid (~$860) and update the Enter Passenger Name page to make clear that if traveling international, you must enter name exactly as it appears on a valid passport. For domestic travel, drivers license or other official photo ID. What I'm asking isn't much. This was caused due to the company's assumptions and unclear guidance on the website. Of course, they wouldn't think of this because it's probably never happened. And if not, let this case be a lesson learned to prevent future instances of this from occurringAgain, 1. store credit for ($860), rebook flight at no cost to me, or I rebook but not have to pay more than initially paid (company will bore cost of excess) and 2. Update website so that there's a clear distinction between international and domestic travel as it relates to the photo ID. 
Sincerely,
[redacted]

The following was sent to the consumer on 3/3/2016.Dear [redacted]
 
We are contacting you today regarding your reservation at
the [redacted]-camas booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
did not use the reservation and you would like to be refunded.
 
We checked our records and verified that the hotel you
received is in the designated area that you selected during the booking
process. I contacted the hotel and verified that you did not use the
reservation.
The reservation is supposed to be non refundable;
however, I refunded your reservation because we value your loyalty. I processed
a full refund in the amount of $94.16 back to the same card that was used to
place the request. Your refund will be processed by our system within one
business day and your bank will post the refund back to your account. Bank
processing time varies so please check with them if you don't see the refund
posted to your account within the next few days.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Dear Mr. [redacted]
*
We are writing you today regarding your reservation with
[redacted] for Trip Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
I attempted to contact you...

today in an effort to address
your concern; however, I was unable to speak with you at the number you
provided at the time you booked your reservation.
 
I understand that you are requesting to cancel your
reservation. I have reviewed your booking in our system and our record shows
that you purchased a restricted reservation. As per policy, your reservation
cannot be changed, cancelled or refunded. However, since we value your
business, I can make an exception for you and cancel your reservation minus the
$35.00 cancellation.
 
If you would like to proceed with the cancellation,
please reply to this email with your approval or call us before August 25,
2016. Please note that refunds or cancellation will not be offered after this
time.
 
You can contact us at [redacted]he Executive
Office hours are
9:00 a.m. to 8:00 p.m. Eastern Time, Monday through
Sunday. You will need to enter your Trip number, which i[redacted] when you
contact us.
 
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.
 
I look forward to hearing from you.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: you should refund me as I never spent even an hour in this hotel I had to book another hotel closer to the airport that was within the city limits. I can prove this via my bank.  You should at least refund 50% of my payment due to your companies lack of knowledge and non updated information regarding this hotel. I will reject anything else.
Sincerely,
[redacted]

From: [redacted]...

[redacted] Sent: Thursday, June 01, 2017 9:47 AM To: [redacted] Subject: [SPAM?] [redacted]   HI [redacted]   Can you close this one. I spoke with the customer via email, we have a ticket open on the Priceline side to resolve this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Not a satisfactory resolution or response. I already pointed out that I was given this "line" when I called. Just because you're all in cahoots, doesn't make it right or acceptable.  This is a three star hotel at best (and that's what [redacted] has it rated as).  It has cheap appliances, construction materials, fixtures, and furniture. Look at the [redacted].  That's also a four star resort ([redacted] actually agrees on this one).  Can you honestly say that the [redacted] are the same?  They're not even close.  The [redacted] has a separate living room, dining area, full kitchen, bedroom, and even a walk in closet.  They have granite countertops, jacuzzi tubs, full, walk in shower with glass door, full, double vanity, plastered ceilings, hardwood molding, quality furniture and appliances, dishwasher, two HDTV's, etc.  They even have solid core residential quality interior doors.  And, the workmanship on everything perfect. The [redacted] has plastic laminated furniture, MDF trim, popcorn ceilings, engineered (fake) countertops and shower surround, a beat up [redacted] microwave, a mini fridge, and a coffee maker. The workmanship is also sub-par.  It's perfectly adequate.  My complaint is not with any of that, it's with the rating.  The place is just not four stars and I don't care what your competitors have to say about it.  It's obvious that this is an inflated rating when compared to a real four star resort in the same town. You run your business however you want.  I've used your service in the past and I've been happy about half of the time.  This experience, and your lack of a satisfactory resolution, has convinced me to spend my money elsewhere.  I can get a much better deal and customer service from [redacted].
Sincerely,
[redacted]

From: P[redacted], Marcie [mailto:[redacted]]  Sent: Tuesday, October 03, 2017 11:32 AM To: [redacted] Subject: Complaint ID: [redacted]   Hi [redacted]   Can you please add the below in response to a rejection. Thank you! ??     Dear [redacted],   Thank you for your response.   We appreciate that you have taken the time to provide us with your feedback. We demand the same service for our customers as any travel agency and we are truly sorry to hear of your experience.   Regarding your hotel reservation at the [redacted] with Request Number [redacted]. As I understand, you wanted a refund due because the hotel fell short of your expectation during your stay.   I further reviewed the terms and conditions associated with this reservation and see that the reservation you have purchased is highly restricted. By using our Undisclosed Hotel option, our travel partner accepted your price on the condition that your reservation would not be changed or cancelled. We deeply discount our rates based on contractual agreements we have with the participating hotel companies, therefore all undisclosed hotel reservations are non-cancelable and non-refundable.   However; we researched your issue with the hotel and we verified that they are unwilling to provide an exception to refund your reservation. Since this reservation is prepaid, we no longer have access to the funds to refund you nor apply them towards a new reservation for a future reservation.   We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.   Sincerely,   Michelle A[redacted] Executive Offices

Complaint: 1***
I am rejecting this response because: there is no credit provided for the unplanned time and effort I had to put in to get a rental car which was not at the airport as promised. I am expecting a $150 credit for priceline.com for the same. I think this act is fooling customers to book on their site at low rates promising car to be at the airport and then at last minute advising to take a cab to the rental place which is not even few minutes away but it is a good 45 min away.
Sincerely,
*** ***