Stahl Construction Company

Complaint: ***
I am rejecting this response because: the response does not address my main complaint, which is that they create an expectation that only well read hotels are used by listing favorable guest ratings and omit guest ratings for the hotels that are utilized by lower
income custoners, thus discriminating against lower income customers Please see attached screenshot
Sincerely,
*** ***

Thank you for your prompt response As requested, your reservation was already cancelled Your $1,refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in
your account within the next few business days Thank you for your patience while we resolved your issue, and I hope you find this information helpful Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: This situation was not handled effectively or appropriatelyPriceline's customer service agents repeatedly told me informationI called multiple times on August 10th and August 17thThey said the hotel had received an automated email from Priceline once my reservation had been cancelled on July 20, Even when Priceline had cancelled my reservation, they never notified me in writing or over the phone that a change had been made to my reservationOn August 23rd when I finally was able to speak with a Priceline Supervisor *** *** ** * *** he gave me information as wellWhen I asked him to provide me with proof in writing that Priceline had cancelled my reservation, he completely switched his story and told me that the reservation was actually still intact in Priceline's systemI find it appalling that a third party travel booking platform would put consumers through this stressThe *** has notified me that they cancelled the Priceline reservation on August 24thOnce the dispute is resolved with the bank, my boss should be fully refundedPriceline gave me misinformation and ultimately did not provide any service for us
Sincerely,
*** ***

RevDex.com, Inc
I have received the consumer’s additional comments. As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceI am sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

We contacted the customer directly and offered a one time exception and Mr*** opted to cancel the reservation.Reservation was refunded in full. Regards,Executive Office

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you encountered issues during your stay at your hotelWe made sure that your concerns have been shared with the proper persons at the hotel for feedback
Unfortunately, they are unwilling to offer compensation for your experienceWe further reviewed your issue and decided to process a refund in the amount of $which is equal to 20% of your total hotel costWe also reviewed your conversation with our customer service agents and would like to assure you that the matter has been forwarded to our management teamIn addition, we will be processing another refund in the amount of $for the poor customer service you experiencedA total of $will be processed back to your credit cardIf you need to check the status of your refund, please contact your bank directly to inquire about their specific processing time. We apologize for the inconvenience and we thank you for your time. Sincerely, Executive Offices

Please see the response that we sent to the customer below. Thanks.Dear Ms*** We are writing you today regarding your reservation with the *** *** *** *** *** *** *** *** I am writing to let you know that we have received your Revdex.com
concern in our Executive Offices. I understand that you have issues with this reservationI reviewed your record in our system and it shows that Best Price Guarantee was successfully applied to this bookingAs per our record, you will be receiving the price difference refund amounting to SGDThis refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days. Also, I understand that you felt that the star rating assigned to this property was not accurate. When evaluating hotels, we take into consideration hotel industry information as well as customer feedbackWe also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur ratings may vary from other national rating companies; however, they are generally stricter than others. We found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: *** * * *** * * *** * * ***
*** * * *** We are sorry to hear that you feel that this hotel does not meet your expectationsWhile placing your request, you agreed to accept any or higher star hotel within the area(s) you selectedYour hotel does have a star rating. We do feel that this hotel is properly rated through our system, and we are unable to offer additional refund or compensation at this timeHowever, if you experience problems while at this hotel, please contact the hotel's front desk and provide them an opportunity to assist youIf the front desk is unable to assist, please contact our Customer Service department for further assistance. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, *** ***
*** ***
*

Dear *** ***Thank you for taking the time to contact us regarding your reservation with *** Rent a Car for Trip Number ***.We are writing to let you know that we received your Revdex.com concern in our Executive Offices.We understand that you were unaware of your
confirmed reservationRequests are typically processed within seconds; however, sometimes there are delays due to reservation system outages or other reasons outside our controlIf we dont have an answer within seconds we state we are still working on your request and that you should have an answer within minutesWe reviewed your booking and verified that you selected a restricted rateWhen you submitted your request, we immediately locked in our rate to secure your reservationWe apologize; however, your reservation is restrictedIt cannot be changed, cancelled or refunded.We are sorry we did not provide you the answer that you are looking for and we thank you for your time.Sincerely,Frich A***Executive Offices

Please see the response below that we have sent to our customer. Thanks *** *** *** Thank you for taking the time to contact us regarding your airline reservation for Trip Number *** We are writing to let you know that we have received your RevDex.com concern in our Executive Offices. We apologize for the inconvenienceWe understand you are requesting for a refund of the difference between your original ticket cost and the new ticket you had to purchase because the airline cannot locate your mother's airline ticketWe reviewed your information and confirmed your reservation was canceled for a refund in the amount of USD on May 27, Our records indicate that the cancellation was processed with a cancel fee of USDIn addition, the processing fee per ticket was refunded in the amount of USD on June 17, The refund was processed in two separate transaction that would amount to USDThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Furthermore, a refund request for a total of USD was submitted to our management team for review, and if approved, the refund will be processed to the card you used to submit your requestThis amount includes a refund of the difference plus USD as a compensation for the inconvenienceThis process can take up to daysI will try to expedite this process for youOnce the refund is approved, your refund will be processed by our system within business day; however, it may take up to business days for your bank to post the refund to your account. We apologize for any inconvenience and thank you for your patience while resolving this issue. Sincerely, *** ***Executive Offices

We are contacting you today regarding your reservation at the *** *** *** * *** * *** *** *** booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand,
the hotel canceled your reservation and you would like to be refunded in full We contacted the hotel and verified that you were unable to use the reservationYour reservation is truly restricted which is non-refundableThis information was provided on your contact page prior to booking As a gesture of goodwill, we have refunded the remaining amount of USD for your reservationA full refund of USD will be processed back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Executive Offices

Please see the response we have sent to our customerThanks. *** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** *** *** *** * *** for Trip Number *** We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you intended to book a room with a river view; however, you received a confirmation for a room with a golf view We have carefully reviewed your record and found that you submitted a request for a room with a King bed and golf viewBefore booking the reservation, we presented you with a Contract Page, with details of your request including the room description We confirmed from the *** *** *** *** *** * *** that they did charge you an upgrade fee of $to get a room with a river viewAs a gesture of goodwill, we came to a decision to refund the upgrade fee charged Your refund has been processedA refund for $was processed today, November 24, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days. We hope you find this information helpful and thank you for giving us the opportunity to assist you Sincerely, *** ***Executive Offices

I
have received the consumer’s additional comments. As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceAttached hereto, is a
copy of Mr***’s initialed contract page agreeing to the non-refundable, non-changeable
terms and conditions of the purchase Mr*** was offered the option to cancel
and resubmit with a cancel fee, and if the customer rebooks a new reservation
we refund 50% of the cancel feeOur record indicates that Mr*** declined
this option I
am sorry that we are unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com

Complaint: ***
I am rejecting this response because: I am no longer receiving junk mail from Priceline since the assistance of Revdex.com and hope to continue, not receiving junk mail, after Revdex.com closes this complaint and force me to re-contact Revdex.com for additional assistance. Revdex.com should ask itself a question: If I was to receive unwanted junk mail from any business, shouldn't I be able to unsubscribe from that businesses's advertisement page, without seeking additional remedy?
Sincerely,
*** ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence
The consumer’s selected reservation is non-changeable and non-refundableOn behalf of the consumer, Priceline will contact the partner to request an exception to the policyWe have asked the consumer to provide documentation as proof of inability to travel and have requested that the consumer fax the documentation to us directly at: *** as listed in our previous responseAttached hereto, is copy of the consumer’s initialed contract page authorizing the non-refundable terms and conditions of the purchase
Sincerely,
ND’Angelo
priceline.com

Dear *** ***
Thank you for taking the time to contact us regarding
your rental car reservation with *** Rent a Car for Trip Number ***
I am writing to let you know that we have received your
Revdex.com concern in our Executive
Offices
We understand that you have issues with this rental car
reservation and you would like to cancel your Priceline *** Card
We apologize for the inconvenience and we thank you for
bringing this to our attentionWe have noted this on our records as we continue
to improve our service and avoid this from happening again
Our records show that you were not charged for the rental
carYou purchased a type of reservation where the rental car company would
charge you directly for the rental only if you pick up the carHowever, in
order for us to research this further, please send the receipt of your rental
car reservation as an attachment using PDF or JPG format and be sure that it is
no larger than 2MBAny attachments that do not meet this criteria are
considered potential for spam/malware/viruses and are stripped from the email
of our corporate email account.
In addition, we have forwarded your request to the
*** Executive OfficeThey will review your concern and reply with a
resolution within
business daysIf you have any other Priceline Rewards
*** card concerns, please contact *** directlyThere are three ways to
contact Priceline rewards ***
Email - Visit the *** website and
select the Customer Service linkYou will receive a response within hours
Phone - You can speak with a priceline rewards ***
consultant hours a day, days a week at ###-###-####
Mail - Please send written correspondence to: *** *** ** *** *** ** ***
You can also learn more about *** by visiting
***
We look forward to assisting you and resolving your
issue
Sincerely,
Jenn H***
Executive Offices

Complaint: ***
I am rejecting this response because:Unfortunately, a refund was not filed until I called in to Priceline.com to ask a question about my ticket, and only THEN did I find out that the ticket was cancelled. This means, I could have showed up to the airport in ***, ready to go for my trip, with things booked on the ground in ***, and NOT be able to check in at the ticket counter, and you would have STILL HAD MY MONEY.I think that this is poor business practice and incredibly unethicalIf a ticket is cancelled, it should be refunded IMMEDIATELY, no questions askedWhy did I need to CALL YOU to figure out a) that my ticket was cancelled and b) to REQUEST a refundAre you kidding me? I'm requesting the following from you:1) Compensation for this unethical behavior.2) a ticket to *** for no more than what I paid: 323.76Please let me know how we can begin this process, if not, I intend to file in small claims court. Thank you for your help with this
Sincerely,
*** ***

*** *** *** Thank you for taking the time to contact us regarding your rental car reservation with *** Corporation under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe are sorry to
learn about the confusion you encountered when booking your rental carFirst of all, we are not affiliated with Orbitz so you would not have booked this reservation through their websiteIn addition, the type of reservation that you purchased is restricted; it is non-changeable and non-cancellableThis was clearly stated during the booking processOur records indicate that you saved *** or 45.64% off of our rental partner's regular rate at the time of bookingOur rental partner accepted this rate on the condition that your reservation would not be changed or cancelled Another restriction with this type of service is that the rental car company will not be revealed until after purchaseTherefore, we would not have guaranteed a shuttle during the booking process as we would not know which rental car company would accept your reservation until after the booking is made, and not all our rental partners offer shuttle service Lastly, charges are made in the currency that was quoted on your checkout page which was ***Currently, our website defaults to *** and the currency must be manually changed to CAD on the upper right-hand corner where there is a currency selection dropdownWhen selected, the entire page will repaint all quoted amounts in CAD I have sent a separate email with a copy of your contract page with your initials indicating that you agreed to the terms and conditions of the purchaseThe contract page states that prices are in US Dollars, and the reservation is non-cancellable and non-changeable If you can send me a screenshot showing the exact amount of the charge that posted to your account, I can check if any exceptions can be made to reimburse you for the differenceYou may reply to this email and attach your screenshot not larger than MB I look forward to hear from you Sincerely, *** *** Executive Offices

I am frustrated you guys took a back seat offered no help and waited for someone else to clean thing d up!!!! I will spend my time warning people it to use your company!!!! Flights change constantlyI will admit for hotel use you guys are great however for rental ***z actually warned us that we should never use you guys wish you could offer more than the nothing you have been offering!!!! Complaint* ***
I am rejecting this response because:
Sincerely,
*** ***

Hi. Please see the response below that I sent to our customer. Dear M** *** Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number *** We are writing to let you now we received your Revdex.com concern
in our Executive Offices. Below are the summary of charges regarding your Vacation Package reservationYour reservation has been paid in full, and no additional payment is required from our company. Airline's Name: A*** *** *** *** *** *** *** ***
*** *** *** *** *** * ***
*** *** *** *** *** ***
*** *** *** *** *** ***6Total Cost of Airline Component: USDTotal Cost of Hotel Component: USDTotal Cost of Rental Car Component: USDTotal Amount Charged to Card: USD Date of Charge(s): October 15, 2016Credit Card Type: ***Last four digits of credit card charged: 3945 Furthermore, our records indicate the airline and rental car component of your vacation package reservation was canceled for a full refundA total refund of USD was issued on October 15, The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. We hope you find this information helpful. Sincerely, *** ***Executive Offices

*
*** *** ***
* *** *** *** *** *** ** *** *** ** *** ** *** ** *** *** *** *** *** *** ** *** ** ***
*** *** ** * ***
***
*** * *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Looking forward to a refund
Sincerely,
*** * *** ***