Staples, Inc.

Staples apologizes to the customer for the inconvenience they have experiencedWe are working with the customer to submit for the $rebate they are owedOnce submitted by the customer, the rebate will be on the way

Staples apologizes for the inconvenience the customer experiencedThe second Sunday of August to the following Saturday is designated as Shop Maryland Tax-Free Week each yearThat means qualifying apparel and footwear $or less, per item, are exempt from the state sales taxThis year, the
first $of a backpack or bookbag purchase is also tax-freeAccessory items, except for backpacks, are not included

We have researched Ms***’s case with our ***, CT and confirmed that she had purchased the *** * *** in July as we did not offer *** * **s in store at that timeOur technician, ***, advised that her battery failed unexpectedly and so we ordered a new one without charging her
When the first battery did not work, we ordered another, which resolved the problem at that timeStaples did not charge her for either battery. In December the hard-drive failed and so our tech set up the repair through *** since the unit is still under the one-year warrantyAs it turns out we are unable to perform repairs on units still under manufacture warrantyThere was no charge to Ms*** to have the unit repaired since it was under warranty. Our tech advised that we had backed up the Ms***’s data but regretfully, without warning, our IS team performed routine maintenance on our store’s computer, which resulted in her data being wiped outMs*** was not charged for this service. Out tech, *** apologized to Ms*** for the data loss and he said that she had most things backed up at homeThe tech offered to transfer any data from her older laptop for freeAs for *** Office she had purchased, the product information is stored in her online *** Account and can be reinstalled from there or by contacting *** directlyRegretfully we are unable to replace these programs. We do understand the frustration recurrent computer problems can bring; however, since we did not manufacturer the item and the purchase is outside of our allowable return window, we are unable to refund the cost of the computerWe can however, continue to support Ms*** by facilitating *** warranty repairs if the unit should fail againAlthough Staples is unable to replace the unit, we suggest that Ms*** file the complaint directly with ***

Staples apologizes to the customer for the inconvenience they have experiencedUnfortunately, because the item was while supplies last, we are unable to replace the order for the item for the sale price

Staples apologizes for any inconvenience caused to the customerWe have verified with the manufacturer that the item is back in stock, we have contacted the customer to advise, and have replaced the order for the customerExpected delivery is 8/via ***As of today 8/at 9:AM the order was delivered to the customerI called and to confirm that they do indeed have the cameras

Staples apologizes for the inconvenienceWe reached out and left a message explaining to the customer that we would be happy to issue a check for the customer to replace the rebates that they did not receive totaling $

Staples' return policy is found on the back of every receipt and on Staples.comUnfortunately, we are unable to return electronics passed days of purchasePlease reach out to the manufacturer

Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
If I cannot use the card I should be told the time I paid and I should not get the certification emailIf I know I cannot use that card, I will change other card to pay and even I can buy it from other companiesBut now I have to pay for more than dollars for the ***I feel very angry about this!
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
While I appreciate the business making an exception to its price match policy by providing the $gift card, it still has not provided the bonus rewards earned and accrued for purchases made during the week of January 17, through January 23, Given that during a conversation with a representative of Staples Office of the President on February 26, 2016, I was informed that any price match refund had to be made in the form of the original payment, in this case a gift card, I consider the aforementioned bonus rewards as being unpaid, despite being earned Therefore, I continue to reject the business' response as it fails to address the issue for which original complaint was made.
Regards,
*** ***

Revdex.com:
I have reviewed the response
submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I am requesting a receipt for items that I paid for You have not given me a receipt.If you could not give me a receipt which is needed for reimbursement of funds for this purchase, I should have been informed prior to your purchase adjustment I did not cancel the order You mistakenly canceled the other order and shipped the items I paid for both orders, I have one receipt You are withholding the receipt for this purchase It is required I submit a receipt (I am hoping they accept the email) What you have provided me shows that the amount of sale is $ I paid the full amount This does not accurately reflect what I paid You should understand that a customer is entitled to a receipt that reflects the amount they paid or disclose before purchase if it is not possible
Regards,
** ***

Staples apologizes for the inconvenienceWe reached out to the customer and asked for information regarding the ***s Gift CardThe customer advised us that they would provide that informationWe are still waiting to hear backShould the customer reply back to the Revdex.com, we
would be happy to revisit this

Staples has more than accommodated this customerWe will not be issuing any additional compensationStaples considers this matter closed

Staples apologizes for the trouble that we may have causedWe have tried reaching out to the customer to resolve this issue and have not established contactWe did send an email explaining that unfortunately, we cannot substantiate what was the intended purchaseAs a gesture of goodwill, we
offered to issue a refund of just the Accidental Damage Protection, which is valued at $Should the customer respond to the complaint accepting this, we would be happy to issue this to them

Staples apologizes for the inconvenience the customer has experiencedWe have issued the $back to the *** on the orderPlease allow 3-business days to receive the credit

Staples apologizes for any inconvenience the customer has experiencedWe have issued a courtesy coupon as compensation so the customer can get his artwork redone at no additional cost at another store

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or
concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
* ***

Staples apologizes for any inconvenience the customer has experiencedWe have apologized to the customer and have issued a refund in the amount of $

Staples apologizes for the inconvenience the customer experiencedThe three year manufacturer’s warranty expired on July 12, and the one year which ran concurrent with it, is also expiredThere is a year warranty on the shredder cutterIn order to open a claim, Staples Brand Group requires
photos of the underside of the shredder headThe customer has declined to provide Staples with pictures of the shredder headWith that being said, we are unable fulfill the customer's request for a full refund for both shredder ($209.99) and warrantyWe have offered the customer a refund for the $one year warranty and also offered to issue an additional $courtesy coupon as a goodwill gesture