Staples, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I will accept the result after this final message to Staples.The only reason Staples helped me was because I made two Revdex.com complaints against me. If I hadn't made any complaints, I'd be out of luck like the hundreds of unhappy customers who have also made Revdex.com complaints against Staples.I want to make it perfectly clear that I will NEVER SHOP AT STAPLES AGAIN!
Regards,
*** ***

We apologize for the issues we have causedWe reached out to the customer via email, and offered to send her a goodwill gesture $Staples CouponSince the original order was cancelled and the customer was not charged, we felt this was an appropriate resolutionThe customer rejected that
offer. We then sent an additional offer to credit the customer the disputed amount of $in the form of s Staples Gift Card, essentially giver them a free file cabinet as a result of the inconvenienceThis was also not acceptedWe are unable to terminate employees at a customer's request

Staples apologizes for any inconvenience the customer may have experienceWe have researched their rewards account and our electronic journal for the date and store in questionWe were unable to locate any receipt for the customerUnfortunately, without proof of purchase we are unable to provide
a refund of the warranty

Revdex.com:
I have reviewed the response submitted by the business and have determined that the
response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I asked for an explanation of why this fraudulent activity had occurred The only response I received was that there was a glitch in the system and that they did not know how it occurred There was no "glitch" in the system This is a systematic process by Staples to defraud customers out of advertised rebates
Regards,
*** ***

Staples apologizes for the inconvenienceWe have reached out to the customer and offered a $Staples Coupon to replace the $she was promisedThe customer accepted and the Coupon was sent via email

Staples apologizes for any inconvenience caused to the customerStaples has made changes to the Rewards program and we have documented the customers complaintThe customer was advised he can still earn Rewards for in store purchasesRewards can also be earned for online/phone purchases as long as a Staples More account is used

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I believe that I have the right to reject any updates that might harm my computer, or that I might not like. I have had updates in the past that have harmed my computer, some internet explorer updates I did not like the way that they worked, and have the right since it is my computer and they are there to service the customer, that they should at least notify the customer before making any updates. I expect more than a thirty day warrantee which Staples seems to think is a great deal. *** *** or *** *** offers a one year warrantee. We pay for the computer but it is not really ours, *** continuously tells us what to do with our property,
Regards,
*** ***

Staples' return policy is found on the back of every receipt and on Staples.comUnfortunately, we are unable to return electronics passed days of purchasePlease reach out to the manufacturer

We have researched Ms***’s case with our ***, CT and confirmed that she had purchased the *** * *** in July as we did not offer *** * **s in store at that timeOur technician, ***, advised that her battery failed unexpectedly and so we ordered a new one without charging her
When the first battery did not work, we ordered another, which resolved the problem at that timeStaples did not charge her for either battery. In December the hard-drive failed and so our tech set up the repair through *** since the unit is still under the one-year warrantyAs it turns out we are unable to perform repairs on units still under manufacture warrantyThere was no charge to Ms*** to have the unit repaired since it was under warranty. Our tech advised that we had backed up the Ms***’s data but regretfully, without warning, our IS team performed routine maintenance on our store’s computer, which resulted in her data being wiped outMs*** was not charged for this service. Out tech, *** apologized to Ms*** for the data loss and he said that she had most things backed up at homeThe tech offered to transfer any data from her older laptop for freeAs for *** Office she had purchased, the product information is stored in her online *** Account and can be reinstalled from there or by contacting *** directlyRegretfully we are unable to replace these programs. We do understand the frustration recurrent computer problems can bring; however, since we did not manufacturer the item and the purchase is outside of our allowable return window, we are unable to refund the cost of the computerWe can however, continue to support Ms*** by facilitating *** warranty repairs if the unit should fail againAlthough Staples is unable to replace the unit, we suggest that Ms*** file the complaint directly with ***

Staples apologizes for any inconvenience the customer has experiencedWe have issued a courtesy coupon as compensation so the customer can get his artwork redone at no additional cost at another store

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Staples:- Has a coupon for tablets on clearance, valid for in-store purchase only.- Website shows tables on clearance, giving the option to pick them up at specific stores.- I go to this specific store, they have the item available, but at the cashier the coupon is denied.- Then, Staples says it's not on clearance at this storeTherefore, there is absolutely no way to check what is on clearance without going to every single store.- I went to two unrelated stores anyway, and I was clearly told that there is nothing on clearance, since they had already a clearance event last month.Use your own judgment to think if this business is really doing the right thing with the customers.To me, they issue these coupons to bring traffic to their store, and they know the use of this coupon is either extremely limited or even impossible.I finish saying I have total control about where to spend every centStaples is, by far, not my preferred choice and this behavior of not honoring the coupon just makes it more clear about how they treat the customersNo respect at all for my energy and time.I'll open a complain every single time I have a problem.I'll be also sending this to Department of Consumer Affairs since Revdex.com can't move forward with this.Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or
concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
* ***

Staples has more than accommodated this customerWe will not be issuing any additional compensationStaples considers this matter closed

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I am requesting a receipt for items that I paid for You have not given me a receipt.If you could not give me a receipt which is needed for reimbursement of funds for this purchase, I should have been informed prior to your purchase adjustment I did not cancel the order You mistakenly canceled the other order and shipped the items I paid for both orders, I have one receipt You are withholding the receipt for this purchase It is required I submit a receipt (I am hoping they accept the email) What you have provided me shows that the amount of sale is $ I paid the full amount This does not accurately reflect what I paid You should understand that a customer is entitled to a receipt that reflects the amount they paid or disclose before purchase if it is not possible
Regards,
** ***

Staples apologizes for the inconvenienceWe reached out to the customer and asked for information regarding the ***s Gift CardThe customer advised us that they would provide that informationWe are still waiting to hear backShould the customer reply back to the Revdex.com, we
would be happy to revisit this

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologizes for the inconvenience the customer experiencedUnfortunately, there was an error with the sku that caused the order to be returnedWe have refunded the customer $back to the original method of payment on 01/18/Unfortunately, we are unable to replace the order as the
item is now out of stock and not available

Staples apologizes for the inconvenience the customer has experiencedWe have issued the $back to the *** on the orderPlease allow 3-business days to receive the credit

Staples apologizes for the trouble that we may have causedWe have tried reaching out to the customer to resolve this issue and have not established contactWe did send an email explaining that unfortunately, we cannot substantiate what was the intended purchaseAs a gesture of goodwill, we
offered to issue a refund of just the Accidental Damage Protection, which is valued at $Should the customer respond to the complaint accepting this, we would be happy to issue this to them

Staples apologizes for any inconvenience the customer has experiencedWe have apologized to the customer and have issued a refund in the amount of $