Staples, Inc.

Staples apologizes for the inconvenience the customer experiencedUnfortunately, the order was cancelled due to the item being out of stockPer Staples terms and conditions, the receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sellWe reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers

Staples apologizes for the inconvenience and frustration experienced with placing the order and the item being out of stockThis sale was while supplies last and unfortunately there was an even higher demand than projectedUnfortunately, we would not be able to offer a rain check or discount
coupon for this itemAgain, Staples apologizes for the inconvenience the customer experienced

he response is neither accepted nor rejected since it does not address the issues of the fraudulent warranty or the stolen computerOur warranty contract is with Staples not *** *** or any other company we have no business dealings withThe purpose of the warranty we purchased is that Staples service what Staples sold usThe guarantee they actually sold us through them was very specific that Staples would repair or replace the computer in house within business days - WITHOUT involving any undisclosed disreputable third partyThe response that Staples has a "new and current warranty company" for whom they sell a "guaranteed repair or cash reimbursement from the insurance company" has nothing to do with the fact that Staples sold us a warranty which "guarantees repair or replacement directly from the Staples where we bought the computer." This response implies that Staples had their sales staff make fraudulent statements in writing for the purpose of selling warranties that Staples never had any intention of honoringHowever, our computer is still missing and neither Staples nor any of Staple's affiliates has made any attempt to repair, replace or make a cash reimbursement for the computer they tookThe responder misstated that the "customer was unwilling" when it was their unnamed business partner (AND themselves) who both chose not to honor the warranty in any wayThe customer is still more than willing to receive the repair or the replacement owed or a cash reimbursement from either Staples or whatever company Staples chose to send our computer to last January

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
No proof provided by Staples for fraudulent activity Want to settle unfair decision Lawyer contacted Please reconsider
Regards,
*** ***

While, thank you for thatThat's exactly what I
thinkBut now there are two problems that you didn't give me answersFirstly, your store manager made up rules to forbid your customer shop at your store, how will you deal with it? I try to buy $of gift cards in three transactions, with one transaction of $eachI believe that's in line with your rules, if I read what you send rightI want to know if that *** will still be there stopping me purchase stuff in your store next time?? I don't even want to mention his horrible attitudeI start to wonder if he is a racist or just treating every customer badlySecondly, I received a call for your corporate office yesterday, but I was told that I can't purchase gift cards in different transactionsThat's so disappointedPlease train your staff well!! Now second is just for your information, but I do need an answer for the first question! Thanks.
Regards, *** ***

Staples position remains the same as we are not able to expedite the process

As stated, the amount of gift cards purchased cannot exceed more than $per person, per dayThe customer can be assured that our staff is knowledgeable in adhering to this policy

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. The item above the clearance tag was not tagged at all, which made it falsely presented as the item on clearance.Also, the item above was the item that the store manager brought out of the locker when I presented the sample box from the area immediately below the item at the checkout register
Regards,
*** ***

Staples apologizes for the issues the customer experienced with this Copy & Print orderThe customer's order is set to be completed on December and sent next day airThe customer is being issued a $Staples coupon for the issues experiencedAgain, we apologize for the delay the
customer has experienced

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
That does not make any sense as a business practiceThe item sold faster than you anticipated was not my problemIf sales item was out of stock then you should not let people order itYou have to fulfill what was advertised if it was showing in stockIf what you stated in your response is true, all items sold on the staples.com showing in stock could be canceled after a few days and simply tell the customer "while supply last"
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I have not received a response and if I do not receive a satisfactory response I shall be closing my business account and will no longer shop at staplesI am shocked that staples considered this matter closed after I had to return times to the store wasting close to three hours of my time and not even reaching out to me
Regards,
*** ***

Staples position remains the sameWe would not be able to honor the price from their original visit

Revdex.com:
I have reviewed the response submitted by
the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologizes for the inconvenience the customer experiencedWe have corrected the system issue and are sending out a $check and a new $rebate card to the customer

We apologize for the trouble the customer has experiencedWe have contacted *** in an attempt to resolve the situation, but were told that the customer was refunded via Cash Card for the purchase price of the computer in the amount of $This was sent out on 04/06/to the address on fileWe believe the situation to be resolved and no further action required

Staples apologizes for any inconvenience we may have caused to the customerAfter reviewing the customer's order specifications, we determined that the first order was a quantity of with pages and the new order was a quantity of with pages, causing the pricing to increaseThe quotes
provided to the customer were prior to tax and customer discountDue to the higher quantity of the new order, it had to be produced at our production centerThe price the customer was charged is correct based upon our current ratesAs the order was priced correctly and completed per order specifications, Staples is unable to provide a refund of the customer's order

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[Consumer's position remains same.]
Regards,
*** **

During the week of January 17, lasting through January 23, 2016, company offered coupon advertising 25% back in Staples Rewards for purchases made in storeUpon review of my rewards history, I have found seven transactions totaling $to which the 25% back in rewards was not applied I would like the missing $in rewards to be appropriately applied to my Staples Rewards account in preparation for the February issuanceThank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards, *** * ***