Staples, Inc.

Staples apologizes for the inconvenienceWe researched the tracking number the customer provided and came up with no submissionWe did, however, create a new submission, which is currently processing for the correct amount of $We communicated this to the customer via email

Revdex.com:
I have reviewed the
response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We apologize for the inconvenienceThe item the customer was looking to purchase is not classified as a tablet by Staples, rather, as an educational toyThe manufacturer has chosen to market the item as a tabletWe would be unable to override our system and allow the use of the coupon

While, thank you for thatThat's exactly what I
thinkBut now there are two problems that you didn't give me answersFirstly, your store manager made up rules to forbid your customer shop at your store, how will you deal with it? I try to buy $of gift cards in three transactions, with one transaction of $eachI believe that's in line with your rules, if I read what you send rightI want to know if that *** will still be there stopping me purchase stuff in your store next time?? I don't even want to mention his horrible attitudeI start to wonder if he is a racist or just treating every customer badlySecondly, I received a call for your corporate office yesterday, but I was told that I can't purchase gift cards in different transactionsThat's so disappointedPlease train your staff well!! Now second is just for your information, but I do need an answer for the first question! Thanks.
Regards, *** ***

Staples position remains the same as we are not able to expedite the process

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Staples does not show responsibility for their and their employee's miscommunication that led to a temporary financial lossAn item that is not available should not be on saleEvery modern big company has stock management in placeAny miscommunication should not go towards the customers disadvantageStaples will for sure lose me as a technology customer
Regards,
*** ***

During the week of January 17, lasting through January 23, 2016, company offered coupon advertising 25% back in Staples Rewards for purchases made in storeUpon review of my rewards history, I have found seven transactions totaling $to which the 25% back in rewards was not applied I would like the missing $in rewards to be appropriately applied to my Staples Rewards account in preparation for the February issuanceThank you

Staples apologizes for the inconvenience the customer experiencedWe have corrected the system issue and are sending out a $check and a new $rebate card to the customer

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards, *** * ***

Staples apologizes for the issues the customer experienced with this Copy & Print orderThe customer's order is set to be completed on December and sent next day airThe customer is being issued a $Staples coupon for the issues experiencedAgain, we apologize for the delay the
customer has experienced

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I have not received a response and if I do not receive a satisfactory response I shall be closing my business account and will no longer shop at staplesI am shocked that staples considered this matter closed after I had to return times to the store wasting close to three hours of my time and not even reaching out to me
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by
the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologizes for any inconvenience we may have caused to the customerAfter reviewing the customer's order specifications, we determined that the first order was a quantity of with pages and the new order was a quantity of with pages, causing the pricing to increaseThe quotes
provided to the customer were prior to tax and customer discountDue to the higher quantity of the new order, it had to be produced at our production centerThe price the customer was charged is correct based upon our current ratesAs the order was priced correctly and completed per order specifications, Staples is unable to provide a refund of the customer's order

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Revdex.com please move this complaint to defective productsStaples Many gift card issuers are willing to replace defective cards as long as the value remainsHave you tried to locate the vendor who supplied the gift cards to your store? I am not hear to listen to your apology when you have done absolutely nothing to help your customerIf you continue to be irresponsible and unhelpful, I will file a complaint to FTC, nj attorney general and nj consumer protectionMy request does not reduce your sales or income any bit if you can find the issuer who can replace the defective productIt seems to me that you don't even know where your products came fromWhat a shame!
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Ms *** *** from staples is investigating furtherAttached is the email transcript describing the chain of events happening after I received Pickup confirmation email from staplesI agree order confirmation is not a guarantee to the item but pickup confirmation do.I received email and call from staple to pickup my itemI need more clarification about the incident
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
That does not make any sense as a business practiceThe item sold faster than you anticipated was not my problemIf sales item was out of stock then you should not let people order itYou have to fulfill what was advertised if it was showing in stockIf what you stated in your response is true, all items sold on the staples.com showing in stock could be canceled after a few days and simply tell the customer "while supply last"
Regards,
*** ***

Staples position remains the sameWe would not be able to honor the price from their original visit

As stated, the amount of gift cards purchased cannot exceed more than $per person, per dayThe customer can be assured that our staff is knowledgeable in adhering to this policy

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[Consumer's position remains same.]
Regards,
*** **