Staples, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Staples apologizes for the inconvenienceThe customer's order was cancelled due to the reasons statedWe invite the customer to shop with us in store to make purchasesThis order is unable to be fulfilled

customer was refunded

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
The coupon code was sent to me by text and since the Staples doesn't want to accept it I will file a complaint with State of IL regarding advertisingI also would like to request Staples to take me off the texting listIf it doesnt comply to do so I will file a complaint with the *** in relation to DO NOT CALL list violationsAlso will file a complaint with City of Chicago consumer services dept in regards of Staples selling expired medicine and its inability to issue a full refund when the item is returnedHave a good day and please take my phone *** off the texting listHave a good day

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my
issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

RevDex.com:
The business's response to my issues and/or concerns in reference to complaint #*** is not entirely satisfactoryHowever at this time I have no interest in further pursuing this issue with them.I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[Dear
Mr*** ***,
I thank you for the apology for the issues that I and the company *** *** *** have experienced, but it has not been a “so recent copy and
print order”.As
I had stated in my complaint through the Revdex.com >A considerable discount does not mean two coupons totaling $150.I would rather have my money returned as requested through my bank. >Approved with the most expedient delivery system; either in-store pior express delivery. Receiving your e-mail on November 24th indicating I would be receiving my order December 4th was not what I called expedient.As
I stated in my complaint this so- call “poor experience” has caused our company
a considerable extra added expenses in having to procure the receipts from
another company, including loss revenue for each day waiting for specialized receipts
from your company. For
this reason we have rejected your offer. We will not be utilizing your services again. Respectfully,*** ***Administrative
Operations Management***]
Regards,
*** ***

Staples apologizes for the inconvenience the customer experiencedWe have researched our database and show that there was not a rebate being offered on this item when it was orderedHowever, as a goodwill gesture, we have issued a $refund back to the customer's method of payment for the
inconvenience

I have reviewed the response submitted by the business and have determined that the response does
satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
FOR TWO WHOLE DAYS STAPLES CUSTOMER SERVICE GAVE ME THE RUN AROUND THEY DID NOT EVEN SEND OUT MY ORDER UNTIL THEY RECEIVED THE Revdex.com COMPLAINT E MAIL I HOPE I GET IT I DID NOT GET IT AS OF YET I PLACED THE ORDER ON 11/26/TODAY IS 12/8/DID NOT GET IT AS OF YET STAPLES TAKES VERY LONG TO SHIP OUT ORDERS BOUGHT ON STAPLES.COM AS LONG AS I GET WHAT I PAID FOR I AM OK IF I DO NOT GET THE ORDER I WILL ASK THE Revdex.com TO OPEN THE COMPLAINT AGAIN

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] The mother board went out in months of purchase. What goodis a company/Staples if they do not stand behind their product? That took 1/months to fix. Then the mother board destroies again. I've talked to **, and it is not THEIR problem. They told be contact Staples. Staples explains I must contact *** ***. *** *** won't even consider the problems I had the first a year. Staples, **, and *** *** just want your money, heck with the consumer. I spent $dollars for a year of agony. Who has that kind of extra money laying around? Sincerely,*** ***
Regards,
*** ***

Staples apologizes for the inconvenience the customer experiencedAs of 12/14/16, we have issued the credit of $back to the customer's method of payment on the orderPlease allow 3-business days for the credit to post to your account

Staples apologizes for the issues the customer facedWe have reached out to the customer and informed them that the rebate is being issued in the form of a check

When I had reached out to *** regarding the pricing, they claimed that it was not a typographical error, but that they had very limited amounts in stock I appreciate the effort taken to reach out to them as well, but it seems as though we received differing responses I still think that this is extremely unprofessional due to the fact that I was told originally that it could not be honored because it was out of stock, and am now being told that it can't be honored due to a policy issue This seems "fishy" to say the least I would like a straight response as to why Staples Inccancelled these orders
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I placed order *** on staples.com on 11/The order shows to be a ***l *** 13, 13.3-inch Qhd+ (X1800), **-8550u, 16gb 1tbssd, *** HD Graphics, W, Whr BatteryToday I received the order but the system is not the ***It is a ***l *** series with ** processor, 8GB of RAM and GB of storage
Regards,
*** ***

Staples apologizes to the customer for the inconvenience they experiencedWe have issued a $credit to the customer's *** on the orderAgain, we apologize that they did not receive their rebate

Staples apologizes for any inconvenience we may have caused the customer throughout his recent orderDue to the popularity of the price match, the demand was extremely high and we sold out faster than anticipatedRegretfully this caused the customer's order to be cancelled as there was no
inventory availableThe customer has been refunded for the orderStaples would not be able to provide a replacement order

Staples apologizes for the inconvenience the customer experiencedUnfortunately, the order was cancelled due to the item being out of stockPer Staples terms and conditions, the receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sellWe reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers

Staples apologizes for the inconvenience and frustration experienced with placing the order and the item being out of stockThis sale was while supplies last and unfortunately there was an even higher demand than projectedUnfortunately, we would not be able to offer a rain check or discount
coupon for this itemAgain, Staples apologizes for the inconvenience the customer experienced

he response is neither accepted nor rejected since it does not address the issues of the fraudulent warranty or the stolen computerOur warranty contract is with Staples not *** *** or any other company we have no business dealings withThe purpose of the warranty we purchased is that Staples service what Staples sold usThe guarantee they actually sold us through them was very specific that Staples would repair or replace the computer in house within business days - WITHOUT involving any undisclosed disreputable third partyThe response that Staples has a "new and current warranty company" for whom they sell a "guaranteed repair or cash reimbursement from the insurance company" has nothing to do with the fact that Staples sold us a warranty which "guarantees repair or replacement directly from the Staples where we bought the computer." This response implies that Staples had their sales staff make fraudulent statements in writing for the purpose of selling warranties that Staples never had any intention of honoringHowever, our computer is still missing and neither Staples nor any of Staple's affiliates has made any attempt to repair, replace or make a cash reimbursement for the computer they tookThe responder misstated that the "customer was unwilling" when it was their unnamed business partner (AND themselves) who both chose not to honor the warranty in any wayThe customer is still more than willing to receive the repair or the replacement owed or a cash reimbursement from either Staples or whatever company Staples chose to send our computer to last January

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
No proof provided by Staples for fraudulent activity Want to settle unfair decision Lawyer contacted Please reconsider
Regards,
*** ***