Staples, Inc.

Staples apologizes for the inconvenience the customer experiencedAs of 12/14/16, we have issued the credit of $back to the customer's method of payment on the orderPlease allow 3-business days for the credit to post to your account

Staples apologizes for any inconvenience we may have caused the customer throughout his recent orderDue to the popularity of the price match, the demand was extremely high and we sold out faster than anticipatedRegretfully this caused the customer's order to be cancelled as there was no
inventory availableThe customer has been refunded for the orderStaples would not be able to provide a replacement order

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my
issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I have reviewed the response submitted by the business and have determined that the response does
satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
FOR TWO WHOLE DAYS STAPLES CUSTOMER SERVICE GAVE ME THE RUN AROUND THEY DID NOT EVEN SEND OUT MY ORDER UNTIL THEY RECEIVED THE Revdex.com COMPLAINT E MAIL I HOPE I GET IT I DID NOT GET IT AS OF YET I PLACED THE ORDER ON 11/26/TODAY IS 12/8/DID NOT GET IT AS OF YET STAPLES TAKES VERY LONG TO SHIP OUT ORDERS BOUGHT ON STAPLES.COM AS LONG AS I GET WHAT I PAID FOR I AM OK IF I DO NOT GET THE ORDER I WILL ASK THE Revdex.com TO OPEN THE COMPLAINT AGAIN

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I placed order *** on staples.com on 11/The order shows to be a ***l *** 13, 13.3-inch Qhd+ (X1800), **-8550u, 16gb 1tbssd, *** HD Graphics, W, Whr BatteryToday I received the order but the system is not the ***It is a ***l *** series with ** processor, 8GB of RAM and GB of storage
Regards,
*** ***

customer was refunded

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Staples apologizes for the inconvenienceThe customer's order was cancelled due to the reasons statedWe invite the customer to shop with us in store to make purchasesThis order is unable to be fulfilled

Staples apologizes to the customer for the inconvenience they experiencedWe have issued a $credit to the customer's *** on the orderAgain, we apologize that they did not receive their rebate

Staples apologizes for the inconvenience the customer experiencedWe have researched our database and show that there was not a rebate being offered on this item when it was orderedHowever, as a goodwill gesture, we have issued a $refund back to the customer's method of payment for the
inconvenience

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[Dear
Mr*** ***,
I thank you for the apology for the issues that I and the company *** *** *** have experienced, but it has not been a “so recent copy and
print order”.As
I had stated in my complaint through the Revdex.com >A considerable discount does not mean two coupons totaling $150.I would rather have my money returned as requested through my bank. >Approved with the most expedient delivery system; either in-store pior express delivery. Receiving your e-mail on November 24th indicating I would be receiving my order December 4th was not what I called expedient.As
I stated in my complaint this so- call “poor experience” has caused our company
a considerable extra added expenses in having to procure the receipts from
another company, including loss revenue for each day waiting for specialized receipts
from your company. For
this reason we have rejected your offer. We will not be utilizing your services again. Respectfully,*** ***Administrative
Operations Management***]
Regards,
*** ***

RevDex.com:
The business's response to my issues and/or concerns in reference to complaint #*** is not entirely satisfactoryHowever at this time I have no interest in further pursuing this issue with them.I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] The mother board went out in months of purchase. What goodis a company/Staples if they do not stand behind their product? That took 1/months to fix. Then the mother board destroies again. I've talked to **, and it is not THEIR problem. They told be contact Staples. Staples explains I must contact *** ***. *** *** won't even consider the problems I had the first a year. Staples, **, and *** *** just want your money, heck with the consumer. I spent $dollars for a year of agony. Who has that kind of extra money laying around? Sincerely,*** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
The coupon code was sent to me by text and since the Staples doesn't want to accept it I will file a complaint with State of IL regarding advertisingI also would like to request Staples to take me off the texting listIf it doesnt comply to do so I will file a complaint with the *** in relation to DO NOT CALL list violationsAlso will file a complaint with City of Chicago consumer services dept in regards of Staples selling expired medicine and its inability to issue a full refund when the item is returnedHave a good day and please take my phone *** off the texting listHave a good day

When I had reached out to *** regarding the pricing, they claimed that it was not a typographical error, but that they had very limited amounts in stock I appreciate the effort taken to reach out to them as well, but it seems as though we received differing responses I still think that this is extremely unprofessional due to the fact that I was told originally that it could not be honored because it was out of stock, and am now being told that it can't be honored due to a policy issue This seems "fishy" to say the least I would like a straight response as to why Staples Inccancelled these orders
Regards,
*** ***

Staples apologizes for the issues the customer facedWe have reached out to the customer and informed them that the rebate is being issued in the form of a check

We apologize for the inconvenienceThe item the customer was looking to purchase is not classified as a tablet by Staples, rather, as an educational toyThe manufacturer has chosen to market the item as a tabletWe would be unable to override our system and allow the use of the coupon

Revdex.com:
I have reviewed the
response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologizes for the inconvenienceWe researched the tracking number the customer provided and came up with no submissionWe did, however, create a new submission, which is currently processing for the correct amount of $We communicated this to the customer via email

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Staples does not show responsibility for their and their employee's miscommunication that led to a temporary financial lossAn item that is not available should not be on saleEvery modern big company has stock management in placeAny miscommunication should not go towards the customers disadvantageStaples will for sure lose me as a technology customer
Regards,
*** ***