Staples, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
In response to your letter on February 1, 2016, it appears that the Staples Rep did not take the time to read my initial complaintTherefore, I would like to readdress only two of my original complaints: On September 12, 2015, when I brought my computer in I formed the tech that I was unable to back up my files and brought in my *** USB flash drive-the tech informed me that they would back up my files for me before they did anything- No price was mentioned for it and it was never doneAfter not hearing from staples I stopped there on the 19th only to learn that my computer was readyi returned the very next day - not after some time_ to downgrade to *** and that's when everything went downhillPerhaps a Staples Rep can re read my original complaint and address all of those issues instead of skirting them ! Thank you for your assistance in this matter

Staples apologizes for any inconvenience we may have causedBased on information we have gathered, we have issued a refund to the customer as a one time courtesyThey can expect to see the refund in -business back to their method of payment

Staples apologized for the phone issues and inconveniencesThe customer is being assisted further and a full refund was issued back to them

Staples apologizes for any inconvenience we may have caused to the customerA correction has been made to the customer’s Rewards account to reflect the appropriate ink purchase total and eligibility to recycle until 10/06/A $courtesy coupon has been issued to the member’s Rewards account
for the problems encountered

Staples apologizes for the troubles the customer facedAs a result, we have issued the customer a check for the disputed amountThey can expect to receive this in 7-business daysThis was communicated to the customer via email

Staples apologizes for the inconvenienceWe have researched the matter and confirmed that the offers in question are not stackableThe $rebates per phone offer has been fulfilled

NoI am allowed carts per month and have made over in qualified purchases for several yearsThis does not include gift cardsThe problem is with Staples not crediting what I have sent in. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved

Staples apologizes for the inconvenienceWe have reached out to the customer and offered a $Staples Coupon to replace the $she was promisedThe customer accepted and the Coupon was sent via email

Revdex.com:
I have reviewed the response submitted by the business and have determined
that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards, Thank you, for the $voucher to cover $complaintBut, the problem with customer service probably still existsPlease check into Customer Service, no way should one person be telling someone to call the *** number and hit - times different timesIt doesn't work that way, and would never work! I am disappointed in Staples, this is not the first time that I have been misleadI order an item on the internet, only to find out minutes after disconnecting, that the item is out of stockYes, I understand that not everything is in stock, but, the email doesn't tell when the item is available or back ordered
*** ***

Staples apologizes for any inconvenience the customer may have experienceWe have researched their rewards account and our electronic journal for the date and store in questionWe were unable to locate any receipt for the customerUnfortunately, without proof of purchase we are unable to provide
a refund of the warranty

We apologize for the issues we have causedWe reached out to the customer via email, and offered to send her a goodwill gesture $Staples CouponSince the original order was cancelled and the customer was not charged, we felt this was an appropriate resolutionThe customer rejected that
offer. We then sent an additional offer to credit the customer the disputed amount of $in the form of s Staples Gift Card, essentially giver them a free file cabinet as a result of the inconvenienceThis was also not acceptedWe are unable to terminate employees at a customer's request

Staples apologizes for any inconvenience caused to the customerStaples has made changes to the Rewards program and we have documented the customers complaintThe customer was advised he can still earn Rewards for in store purchasesRewards can also be earned for online/phone purchases as long as a Staples More account is used

We contacted the customer to offer a $Staples gift card customer, which was acceptedWe advised the customer that we sent it via email and should arrive within 24-business hours

Revdex.com:
I have reviewed the response submitted by the business and have determined that the
response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I asked for an explanation of why this fraudulent activity had occurred The only response I received was that there was a glitch in the system and that they did not know how it occurred There was no "glitch" in the system This is a systematic process by Staples to defraud customers out of advertised rebates
Regards,
*** ***

Due to the nature of this complaint we have had to reach out to another person and we are still awaiting response in order to further assist this customerRequesting a little more time Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
This is the exact same response I received the previouslyI'll continue to reject any responses from Staples that don't include actually making it rightAs I've indicated, the way to do this is to ship what was originally sold for the agreed upon price which Staples advertised for no less than daysAny responses from Staples which do not lead to this will result in me rejecting the response as I believe this needs to be a bad mark on their Revdex.com record.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I will accept the result after this final message to Staples.The only reason Staples helped me was because I made two Revdex.com complaints against me. If I hadn't made any complaints, I'd be out of luck like the hundreds of unhappy customers who have also made Revdex.com complaints against Staples.I want to make it perfectly clear that I will NEVER SHOP AT STAPLES AGAIN!
Regards,
*** ***

We have apologized to the customer and have addressed the issue with the courier to make sure this incident does not occur again

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I believe that I have the right to reject any updates that might harm my computer, or that I might not like. I have had updates in the past that have harmed my computer, some internet explorer updates I did not like the way that they worked, and have the right since it is my computer and they are there to service the customer, that they should at least notify the customer before making any updates. I expect more than a thirty day warrantee which Staples seems to think is a great deal. *** *** or *** *** offers a one year warrantee. We pay for the computer but it is not really ours, *** continuously tells us what to do with our property,
Regards,
*** ***