Staples, Inc.

The response from staples does not address the issue that their website is broken, staples supervisor acknowledged their website is not working properly, and they just want to say oh well, the customer did get their computer in the end without acknowleding their website caused us problems, we were on the phones for hours and all their cuStomer service and stupervisor could do was repeat themselves like Mina birds and act dumb and say we cannot do anything about it, yet they took our money right away and would not release it We had the bank release the money, Staples did nothing and was going to make us wait until monday to get our 1,dollars back That is *** customer service and YES I HAVE A PROBLEM WITH STAPLES NOT ACKNOWLEDGING THE HASSLE THEIR WEBSITE GAVE US AND HOW MUCH GRIEF THEY GAVE US NO, THEIR ANSWER IS NOT ACCEPTABLE AT ALL...THEY NEED TO FIX THEIR WEBSITE AND COMPENSATE US FOR THE *** THEY PUT US THROUGH BECAUSE THEY DO NOT HAVE A CONFIRMATION PAGE AFTER YOU CHECK OUT, THE CONFIRMATION EMAIL CAME AN HOUR LATER....*** ARE YOU KIDDING ME

Staples apologizes for the inconvenienceWe have researched the matter and confirmed that the offers in question are not stackableThe $rebates per phone offer has been fulfilled

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] I WAS "NEVER" TOLD THERE WOULD BE AN ADDITIONAL CHARGE TO HAVE QUICK COPIES MADEI HAPPEN TO LOOK AT MY RECEIPT AS I WAS LEAVING THE STORE AND WONDERED WHAT THIS ADDITIONAL CENTS "PER COPY" WAS. THIS IS FRAUD!!!!!!! IF THEY WANT TO CHARGE EXTRA FOR HAVING A COPY MADE, THEN THEY "HAVE" TO TELL THE CUSTOMER "BEFORE" THEY CHARGE THEM. IS STAPLES REALLY GOING TO FIGHT WITH A CUSTOMER FOR A $OVERCHARGENOT ONLY WILL THEY LOSE ME AS A CUSTOMER, MY SIBLINGS WILL ALSO BRING THEIR BUSINESS TO STAPLES' COMPETITOR
Regards,
*** ***

As Staples is certainly sorry that customer felt that store mislead her in anyway regarding the purchase of itemsCustomer is still within Manufacture Warranty of the computers so had she reached out to them it would have been covered to no charge for herAs we do understand and due to the Store causing customer to purchase the Additional Ink or toner and that is why we have offered the $back to the customerAt this time our Final option is the $check we have already offeredWe are not able to offer anything else going forward

Staples apologizes for the troubles the customer facedAs a result, we have issued the customer a check for the disputed amountThey can expect to receive this in 7-business daysThis was communicated to the customer via email

Staples apologizes for any inconvenience we may have caused to the customerA correction has been made to the customer’s Rewards account to reflect the appropriate ink purchase total and eligibility to recycle until 10/06/A $courtesy coupon has been issued to the member’s Rewards account
for the problems encountered

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[This was a mistake made by your business and the error should've not only been corrected but the price on the product should've been honoredThis was deceptive in that the price shown on the item was for a different cabinet however the price on the item is supposed to be honored if was the fault of the businessI feel that this was unfair in that it was no fault of my own and my willingless to pay for the item was $not $It doesn't matter if the description was for a different filing cabinet and the error was later corrected the error was on the fault of your business not the customerAnd I disagree with not being given the price that was on the itemThis is unfair and I feel mistreated by your establishment and that was the last time I ever shopped at Staples. ]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
If I cannot use the card I should be told the time I paid and I should not get the certification emailIf I know I cannot use that card, I will change other card to pay and even I can buy it from other companiesBut now I have to pay for more than dollars for the ***I feel very angry about this!
Regards,
*** ***

Staples apologizes to the customer for the inconvenience they have experiencedWe are working with the customer to submit for the $rebate they are owedOnce submitted by the customer, the rebate will be on the way

Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined
that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards, Thank you, for the $voucher to cover $complaintBut, the problem with customer service probably still existsPlease check into Customer Service, no way should one person be telling someone to call the *** number and hit - times different timesIt doesn't work that way, and would never work! I am disappointed in Staples, this is not the first time that I have been misleadI order an item on the internet, only to find out minutes after disconnecting, that the item is out of stockYes, I understand that not everything is in stock, but, the email doesn't tell when the item is available or back ordered
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Staples apologizes for the inconvenienceWe reached out and left a message explaining to the customer that we would be happy to issue a check for the customer to replace the rebates that they did not receive totaling $

Staples apologizes for the inconvenience the customer experiencedThe second Sunday of August to the following Saturday is designated as Shop Maryland Tax-Free Week each yearThat means qualifying apparel and footwear $or less, per item, are exempt from the state sales taxThis year, the
first $of a backpack or bookbag purchase is also tax-freeAccessory items, except for backpacks, are not included

We contacted the customer to offer a $Staples gift card customer, which was acceptedWe advised the customer that we sent it via email and should arrive within 24-business hours

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved

Staples apologizes to the customer for the inconvenience they have experiencedUnfortunately, because the item was while supplies last, we are unable to replace the order for the item for the sale price

Due to the nature of this complaint we have had to reach out to another person and we are still awaiting response in order to further assist this customerRequesting a little more time Thank you

Staples apologizes for any inconvenience caused to the customerWe have verified with the manufacturer that the item is back in stock, we have contacted the customer to advise, and have replaced the order for the customerExpected delivery is 8/via ***As of today 8/at 9:AM the order was delivered to the customerI called and to confirm that they do indeed have the cameras

We have apologized to the customer and have addressed the issue with the courier to make sure this incident does not occur again

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
This is the exact same response I received the previouslyI'll continue to reject any responses from Staples that don't include actually making it rightAs I've indicated, the way to do this is to ship what was originally sold for the agreed upon price which Staples advertised for no less than daysAny responses from Staples which do not lead to this will result in me rejecting the response as I believe this needs to be a bad mark on their Revdex.com record.
Regards,
*** ***