Staples, Inc.

Staples apologizes for any issues we may have causedAs a result, we contacted the customer and placed an order for their computerIt is expected to arrive on 6/The customer was satisfied with this resolution

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We have looked into the issue and are working closely with the store to ensure that the advertised time frame is adhered toThe store's cutting machine was non functional, which was explained by the manager at the storeHad the machine been operational, we would have been able to complete the jobWe did not refund the initial order as it was completed at another storeThe customer acknowledges that this second store credited her so they did not pay for two jobs

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I do not accept the decision made by the businessThis is truly bad business and I will encourage consumers to not patronize StaplesThe manager could not tell me where the price tag came from and could not tell me how all of the items could be stocked in the wrong place I have never experienced such horrible customer service and incompetence by a manager and staff membersStores who truly care about their customers and who understand that price discrepancies can cause frustration and provide additional business for their competitors, actually try to do the right thing and honor the priceIt's called eating the cost for a mistake that was made by store associates, not the customerFurthermore, the response that was provided to Revdex.com is not the same response that was sent to meSee below: I just wanted to reach out to you regarding the issue with the pricing in our storeI apologize for the inconvenience we may have causedWhen a price discrepancy issue occurs, we allow our managers the discretion of whether or not they would like to offer unit at the priceFrom your complaint, it looks like *** had offered an additional $off as a means of resolution, but it was not accepted. We understand the enormous frustration this may have caused and I will be sharing your concerns with the store's Senior Management team for further review.Sincerely,*** ***
Regards, *** ***

I contacted *** and they refunded me the moneyBut I hope Staples to review the gift card information and take actions against the thief
Regards,
*** ***

Staples has investigated this complaint and confirmed that the unit was received at the store and the customer never received the due refundWe have posted this refund today in the amount of $We have sent the customer an email to advise of this refund and also a $credit as a goodwill
gesture to be used on a future purchase

Revdex.com:
I have reviewed the
response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologizes for any inconvenience we may have caused to the customerDue to the method of payment not being validated, the order was cancelledWe would not be able to replace this order

We issued the customer a $coupon as no proof of purchase was presentedA warranty claim has a specific process to secure replacement partsReplacement parts could not be pulled from store inventoryA Rewards card is not necessary for warranty claims, but a valid proof of purchase isOne way to secure a receipt is through a customer's Rewards accountShould the customer not receive her coupon, we would invite her to contact us directly and we would be more than happy to resend it

Staples apologizes for the inconvenienceThe customer has been opted out of receiving emails except RewardsWe have contacted the customer informing them of this

Unfortunately, Staples does not compensate for any typographical errors via online or in storeWe apologize for the inconvenience and will research the situation thoroughly to prevent the matter in the future

We have emailed the customer an order confirmationAt this time, Staples considers the matter resolved and the case closed

Staples apologizes to the customerWe explained to the customer that unfortunately, we cannot fulfill his request due to a typographical errorWe had presented the customer with a number of solutions to resolve the issue, all of which were declinedWe have no other resolutions to offer besides
the ones mentioned previously

We have removed the business information from the customer's personal accountThis change should reflect in hoursShould the customer have any further issues, we would be more than happy to address it further

We have confirmed with the card issuer, ***, that the fee was removedThere was also a residual finance charge that was removed as wellThe customer may confirm this directly with *** by calling *** and providing their account number

Staples apologizes for any inconvenience we may have caused the customerDue to the multiple, unsuccessful, repairs with the manufacturer on the defective laptop, we offered to send the customer a $Staples Gift Card to use towards a replacement laptopTo date, we have not received a
response from the customer either by phone or emailShould the customer wish to accept this offer, we would be happy to revisit this

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
filed a complaint against Staples for a receipt they "claim" they can't locateI do not believe them in the lease bit. I purchased a tablet and protection planDue to circumstances beyond my control I was unable to register the warranty before we movedNow we have moved and I have at least boxes still to deal withI have NOT been able to find my copy of the receipt. Staples line and the store have told me the warranty company can find my item using the serial numberI was told by the warranty company that they can not.I spent around $for the warranty not to mention around $for the tablet itselfIf something should happen it becomes a very expensive paperweight.All I want is to get my product registered with the warranty companyStaples should be helping me and are not.PLEASE I need your help!!
Regards,
*** ***

Staples apologizes for any inconvenience the customer has experiencedThe customer was advised that, unfortunately, we are unable to sell the phone for $without a contractIt was explained that the phones are owned by *** and our contract with them states: All phones purchased at our
Staples Stores must be sold with a contractWe advised they can purchase an unlocked phone on Staples.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to
complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We apologize for the trouble the customer has enduredIn reviewing the documents provided by the customer, the coupon states that it is valid on *** *** and *** *** * modelsThe model the customer circled on the ad provided is not either of these models and the coupon would not
apply