Staples, Inc.

We are unable to keep the case open as it has been resolved as of nowIf there are any issues with the mailings again we will revisit the issue at that time

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Revdex.com:
I have reviewed the response
submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologizes for the inconvenience the customer experiencedThe three year manufacturer’s warranty expired on July 12, and the one year which ran concurrent with it, is also expiredThere is a year warranty on the shredder cutterIn order to open a claim, Staples Brand Group requires
photos of the underside of the shredder headThe customer has declined to provide Staples with pictures of the shredder headWith that being said, we are unable fulfill the customer's request for a full refund for both shredder ($209.99) and warrantyWe have offered the customer a refund for the $one year warranty and also offered to issue an additional $courtesy coupon as a goodwill gesture

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
While I appreciate the business making an exception to its price match policy by providing the $gift card, it still has not provided the bonus rewards earned and accrued for purchases made during the week of January 17, through January 23, Given that during a conversation with a representative of Staples Office of the President on February 26, 2016, I was informed that any price match refund had to be made in the form of the original payment, in this case a gift card, I consider the aforementioned bonus rewards as being unpaid, despite being earned Therefore, I continue to reject the business' response as it fails to address the issue for which original complaint was made.
Regards,
*** ***

We have apologized to the customer for the experience they had and have issued a refund of $back to their method of paymentWe have also advised that the credit may take 3-business days to post in their account

Staples apologizes for any inconvenience we have caused to the customerThe customer was offered a $courtesy coupon for the price difference of $and because the online customer associate didn't take care of the customers request and directed him to the store in errorThe customer
accepted the $coupon and that has been issued to his email account so he receivef this immediately to use in store or on any future delivery orders

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***The response from staples.com offers absolutely zero help to settle the caseIt is staples' responsibility to fulfill the completely sales contractAs I have pointed out previously, the excuse from Staples that the item is out of stock does not hold true, because they get the unit recalled back from me at least! I also have previously requested Staples should at least offer a replacement unit, if not the same as *** ***, that is worthy no less the value of a *** *** (MSRP $799) at the same sales price ($434.55) I paid last timeStaple’s has also refused to do soAll staples has been doing till this moment is avoiding their responsibility to fulfill an agreed sales contract, possibly due to their profit concernIf we can get away from a contract this easily without any consequence, why do we even bother to build our legal system? I demand staples either send me the *** *** unit, or offer me $799-$434.55=$credit to use on another projector purchase
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Revdex.com response: Staples apologized for any inconvenience the customer experiencedWe have advised of the following that is found in our terms and conditions on Staples.com: TYPOGRAPHICAL ERRORS While we make every effort to provide accurate information, inaccuracies or errors may occur,
including price information and product specificationsIn the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellationStaples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card chargedORDER CONFIRMATIONSThe receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sellWe reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The problem here is that the data on the memory card is highly sensitive and cannot be adequately wiped by any meansTherefore, a full refund is in order as a return would invade my privacy rights in the event that any data not wiped from the memory card could be retrievedIf a full refund is not issued, then I would have to proceed with a charge-back
Regards,
*** ***

Staples apologizes for the inconvenience we have causedWe have reached out to the customer regarding her issue with the chairWe researched the chair she had purchased and issued the customer a $Staples CouponThe chair the customer purchased is no longer listed and would have taken up to
days for the proper screws to arrive

Staples is not able to honor the lower price of $32.50. The image the customer sent with the tag, Square Stand For *** Air, has a SKU number on it of 1204232, which has the regular price of our item at $99.99. The item above the clearance item is not tagged as a sale or clearance item

Unfortunately, we are unable to reship or refund the orderThe order was delivered and signed for at the address provided by the customer

We apologize for the inconvenienceWe reached out to the customer and advised that we would replace the order for these items honoring the price paidThe customer was pleased with the resolution

Staples apologizes to the customer for the inconvenience they have experienceWe have verified with Lasership that the item will be delivered before noon today 08/We have issued 50% off the order back to customers method of payment for the inconvenience

We apologize for the troubles the customer experiencedOur Price Match Guarantee indicates "The item must be in stock and available for purchase at that price from an authorized U.Sreseller, whose authorization we reserve the right to verify." It can be viewed at the following link:
http://www.staples.com/sbd/content/help-center/pricing-and-promotions.html#10003...⇄ can not honor the price as the item is not available.We will review this experience and provide feedback to ensure that our representatives are only sharing accurate information

Staples apologizes for the inconvenienceIn an effort to cover supplies and labor in our Ship Center, Staples charges a $fee per boxWe have issued the customer a $Staples Coupon as a gesture of goodwillThe customer has been informed of this policy

Revdex.com:
This is what Staples does, it refuses any effort to correct its mistake, even that mistake benefits the Staples greatly
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[The *** 2-in-was advertised on your website for over weeksI purchased one and is what it says on my orderThis was an error by staplesI expect you to honor it for the time I have wasted trying to make a simple purchase from your company and get clear information and follow up from your customer service I made at least calls to customer service, and was told by every single one of them that I would receive what's on the order (The *** with **). That is why I didn't cancel the orderI asked them to follow up and confirm which system it would be and no-one followed up including the supervisorI had to do all of the following upI'm under the impression staples doesn't care about customer satisfaction or quality of transactions and support. Make this good by correcting the sale, and give me what is on my orderThat's what any good retailer would do in this scenarioAnything less is unacceptable. Regards,
*** ***