Staples, Inc.

Staples apologizes to the customer for the experience they had in storeUnfortunately, per our terms and conditions, we are not able to add more money to a gift card when doing a returnIt would need to be a completely separate transactionWe are unable to increase the value of the return at any point in the return transactionWe have advised the customer if they would like to load more to the Staples gift card they simply need to return to the store and advise the cashier that they would like to do so

We apologize for the issues the customer experienced in our storeFrom the receipts that we gathered from the customer's Rewards accountit shows that the purchases were returned, and then repurchased at the correct priceUnfortunately, we do not compensate for lost time, wages, or resourcesWe
will review this case with the store's senior management team to ensure prices at checkout are reflected accurately

Staples apologizes for the inconvenience the customer experiencedUnfortunately, our return policy for electronics is days so we are unable to return/exchange the printerThe customer will have to go through the manufacturer should the product be defective

Staples apologizes for any inconvenience our customer may have experiencedWe have offered the customer to return the product for a full refundWe have corrected any inaccuracies on our websiteOur terms and conditions state "While we make every effort to provide accurate information,
inaccuracies or errors may occur, including price information and product specificationsIn the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellationStaples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged."

Staples apologizes for the inconvenience we may have causedAfter much research into the customer's account, our records show no evidence of double billingTherefore, we are unable to meet the request for disputed amount

Staples has sent this customer's information for marketing suppressionThis will take effect within the next days

I have multiple chats where I have been offered the $and I can send them over to youI would like my $40 I will dispute these charges with the bankI will never shop with Staples againAnd as you can see by my rewards account I spend almost $every yearI can't understand from the confusion,
and as a good will gesture why Staples can't send me $40So I will give you two optionsI am no longer returning this product since I would not have had to, since it is a rebate itemFirst option is send me a $*** card, staples gift card, and or company checkOr I will dispute this with the bank and you will get absolutely nothing for the transcation Thank you for your time

Staples apologizes for the issues the customer has experienced with this computer repairAt this time we have made an offer to the customer to resolve the issue, but are awaiting the customer's responseAgain, Staples does apologize for the customer experience

Revdex.com:
I have reviewed the
response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I reject the business's response because it is not truthfulThe response says that disclosures are in the store, but this is falseThis was a retail transactionI should have seen disclosures in the store, if, in fact, they were doing their jobs as they had statedI even went back to the *** storeI asked the clerk, ***, where the refund policies were, and he said they were on the back of the receiptAnd, the back of the receipt makes no mention of gift cards
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

Staples apologizes for the customer's experience in regards to the repair of these two iPhone screens and the delays that have been encounteredAfter researching this customer complaint I have determined that our Staples store and its associates did fail in communicating with the customer the
delays that we were encountering in getting the screens repairedPhone screen repairs in store should be completed for next dayDue to an employee absence the screen repair could not be completed within the time frame expectation set with the customer and no contact attempt was made to notify the customer that this repair would not be completed on timeAs such, Staples will be refunding the customer in full for the amounts paid for the screen repairsThe customer has already been given a partial refund at the store levelCustomer was initially charged $for the two phone screen repairsThe store provided her a total refund of $80.00, meaning at this point the customer is still owed $195.58.Staples does again apologize for the customer experience with this matter

Staples apologizes for the inconvenienceWe have reached out to the customer and left them a message indicating that we have sent the information to our rebate fulfillment center for processingThe customer can expect to receive this in 4-weeksWe advised that if this does not take place, they
may contact us back and we would be happy to resolve any further issues

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologizes for the inconvenienceWe have spoken directly with the customer about the situationWe assured them that the complaint is being taken seriously and has been filedThe customer has been sent a $Staples Coupon as a gesture of goodwill

Staples apologizes for any issues we may have causedAs a result, we contacted the customer and placed an order for their computerIt is expected to arrive on 6/The customer was satisfied with this resolution

Staples apologizes for any inconvenience caused to the customerWe have issued a refund check in the amount of $on October 31, The customer should receive the check within 7-business daysWe have also issued the customer a $courtesy coupon for all of the issues they have encountered

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologizes for the issues the customer has experienced with our rebatesWe have confirmed that the rebate submission is currently processing for a $checkWe have provided the tracking number to the customer