Staples, Inc.

Staples apologizes for any inconvenience our customer may have experiencedWe have offered the customer to return the product for a full refundWe have corrected any inaccuracies on our websiteOur terms and conditions state "While we make every effort to provide accurate information,
inaccuracies or errors may occur, including price information and product specificationsIn the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellationStaples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged."

Staples apologizes for the inconvenience the customer experiencedUnfortunately, we ran out of the item at the store before the customer's order could be fulfilledThe receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute
an offer to sellWe have issued a $courtesy coupon for the inconvenience

Staples has sent this customer's information for marketing suppressionThis will take effect within the next days

Staples apologizes for the misinformationWe have contacted the customer and have issued them a Staples Coupon in the amount of $to cover the cost of the warranty soldThe customer received this via email

Staples apologizes for any inconvenience we have causedWe have attempted to contact the customer to resolve this issue but have not heard back

Staples apologizes for the inconvenience we may have causedAfter much research into the customer's account, our records show no evidence of double billingTherefore, we are unable to meet the request for disputed amount

We apologize for the issues the customer experienced in our storeFrom the receipts that we gathered from the customer's Rewards accountit shows that the purchases were returned, and then repurchased at the correct priceUnfortunately, we do not compensate for lost time, wages, or resourcesWe
will review this case with the store's senior management team to ensure prices at checkout are reflected accurately

Staples apologizes for the inconvenienceWe have reached out to the customer and left them a message indicating that we have sent the information to our rebate fulfillment center for processingThe customer can expect to receive this in 4-weeksWe advised that if this does not take place, they
may contact us back and we would be happy to resolve any further issues

Staples apologizes for any inconvenience caused to the customerWe have reached out to the customer and advised our checks are sent in the mail on WednesdaysHis check will be mailed on 9/and it will be sent *** 2nd day air so he should receive the check by 9/

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologizes for the inconvenienceWe have spoken directly with the customer about the situationWe assured them that the complaint is being taken seriously and has been filedThe customer has been sent a $Staples Coupon as a gesture of goodwill

Staples apologizes for the issues the customer has experienced with this computer repairAt this time we have made an offer to the customer to resolve the issue, but are awaiting the customer's responseAgain, Staples does apologize for the customer experience

Staples apologizes for any inconvenience caused to the customerWe have issued a refund check in the amount of $on October 31, The customer should receive the check within 7-business daysWe have also issued the customer a $courtesy coupon for all of the issues they have encountered

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologizes for the issues the customer has experienced with our rebatesWe have confirmed that the rebate submission is currently processing for a $checkWe have provided the tracking number to the customer

Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologizes for the inconvenience the customer experiencedPer Staples terms and conditions, "The receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sellWe reserve the right to limit the quantity of
any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers."

Revdex.com:
I have reviewed the
response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I reject the business's response because it is not truthfulThe response says that disclosures are in the store, but this is falseThis was a retail transactionI should have seen disclosures in the store, if, in fact, they were doing their jobs as they had statedI even went back to the *** storeI asked the clerk, ***, where the refund policies were, and he said they were on the back of the receiptAnd, the back of the receipt makes no mention of gift cards
Regards,
*** ***

Staples apologizes for the customer's experience in regards to the repair of these two iPhone screens and the delays that have been encounteredAfter researching this customer complaint I have determined that our Staples store and its associates did fail in communicating with the customer the
delays that we were encountering in getting the screens repairedPhone screen repairs in store should be completed for next dayDue to an employee absence the screen repair could not be completed within the time frame expectation set with the customer and no contact attempt was made to notify the customer that this repair would not be completed on timeAs such, Staples will be refunding the customer in full for the amounts paid for the screen repairsThe customer has already been given a partial refund at the store levelCustomer was initially charged $for the two phone screen repairsThe store provided her a total refund of $80.00, meaning at this point the customer is still owed $195.58.Staples does again apologize for the customer experience with this matter

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***