Staples, Inc.

We sincerely apologize for the behavior that the manager displayed in regards to the situationWe have addressed the situation accordingly with the manager's supervisorUnfortunately, we are unable to individualize our policy and offer the customer the boxes, but have addressed the issues with the behavior

Staples apologizes for the inconvenience the customer experiencedWe are unable to honor the requested price matchPer our price match policy, the item must be shipped and sold by ***Unfortunately, the item was not shipped and sold by *** and therefore caused the price match to be denied

Revdex.com:
I have reviewed the response submitted
by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** THANK YOU FOR HELPING ME WITH MY PROBLEM WITH STAPLES, THE CONTACTED ME AND I AM OK, NO COMPLAINT

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
After reviewing my rewards balance, I still do not see the applicable promotion applied Further, the comment regarding kiosk orders is inconsistent Kiosk orders paid in-store are considered in-store purchases, as evidenced by the fact that I was able to apply an in-store use only coupon to the order Further, I was seemingly lied to by store employees who informed me that the item I was looking to purchase was not available, yet the online inventory at Staples.com showed the store had a quantity of in stock As a result, I was told that I would have to place the order via the in-store kiosk As such, I amend my complaint to account for this terrible customer service
Regards,
*** ***

Staples apologizes for any inconvenience caused to the customerWe have refunded the full amount of $back to the customers ***

Staples apologizes for any inconvenience we have caused to the customerWe did update our rewards program and we do charge a $shipping fee on orders under $As a courtesy to the customer we have issued a refund for the shipping fee plus tax in the amount of $

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below
Regards,
*** ***

Staples apologizes for the inconvenience the customer experiencedWe have issued the customer a $courtesy coupon to use for future purchases

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
** ***

The Staples reply is not satisfactoryThethree reps at the Staples store (***, ***, ***) do not know several keyissues about shipping, and made a number of mistakesAll of them ignored mycomplaints, referring me to ***, even though *** does not consider me as ashipper (I paid to Staples, and Staples paid to ***)They were disrespectful,indicating that I am not providing the exact informationThey refused toinvestigate their wrondoings, dismissing my complaint immediately They refused, verbally, to reply in writing. Technically,*** does not allow me to participate in claims/appeals, and Staples did notrepresent the case properlyI was told about something what was written in the*** report, and two things are technically, provably wrongThe box wasdouble-walled, not single-walledThe box was certified for shipping grossweight, which is two times more than the actual weightAnyway, at this point I decided to go ahead with the repair,and I'd like to amend the amount that would resolve the issueIt is $plus $flat shipping fee by the repair center
Regards,
*** ***

While we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specificationsIn the unlikely event that there is a typographical errorStaples reserves the right to correct any errors, inaccuracies or omissions, including
after a purchase has been completedThe customer has been informed about this unfortunate inaccuracy in the description of the itemThe description of the item has been corrected

As Staples is certainly sorry that customer felt that store mislead her in anyway regarding the purchase of itemsCustomer is still within Manufacture Warranty of the computers so had she reached out to them it would have been covered to no charge for herAs we do understand and due to the Store causing customer to purchase the Additional Ink or toner and that is why we have offered the $back to the customerAt this time our Final option is the $check we have already offeredWe are not able to offer anything else going forward

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
Angela Mociak

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

The response from staples does not address the issue that their website is broken, staples supervisor acknowledged their website is not working properly, and they just want to say oh well, the customer did get their computer in the end without acknowleding their website caused us problems, we were on the phones for hours and all their cuStomer service and stupervisor could do was repeat themselves like Mina birds and act dumb and say we cannot do anything about it, yet they took our money right away and would not release it We had the bank release the money, Staples did nothing and was going to make us wait until monday to get our 1,dollars back That is *** customer service and YES I HAVE A PROBLEM WITH STAPLES NOT ACKNOWLEDGING THE HASSLE THEIR WEBSITE GAVE US AND HOW MUCH GRIEF THEY GAVE US NO, THEIR ANSWER IS NOT ACCEPTABLE AT ALL...THEY NEED TO FIX THEIR WEBSITE AND COMPENSATE US FOR THE *** THEY PUT US THROUGH BECAUSE THEY DO NOT HAVE A CONFIRMATION PAGE AFTER YOU CHECK OUT, THE CONFIRMATION EMAIL CAME AN HOUR LATER....*** ARE YOU KIDDING ME

Staples apologizes to the customer for the inconvenience they experiencedWe have addressed the issue with the store and as a goodwill gesture we have sent the customer a $courtesy coupon

Staples apologizes for any inconvenience the customer has experiencedWe advised the customer that we spoke to the General Manager and the associate should have facilitated sending the laptop to ***The customer has sent the laptop to ***Lastly, we advised the customer if *** does not fix the
laptop we will exchange it as a one time courtesy

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[This was a mistake made by your business and the error should've not only been corrected but the price on the product should've been honoredThis was deceptive in that the price shown on the item was for a different cabinet however the price on the item is supposed to be honored if was the fault of the businessI feel that this was unfair in that it was no fault of my own and my willingless to pay for the item was $not $It doesn't matter if the description was for a different filing cabinet and the error was later corrected the error was on the fault of your business not the customerAnd I disagree with not being given the price that was on the itemThis is unfair and I feel mistreated by your establishment and that was the last time I ever shopped at Staples. ]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] I WAS "NEVER" TOLD THERE WOULD BE AN ADDITIONAL CHARGE TO HAVE QUICK COPIES MADEI HAPPEN TO LOOK AT MY RECEIPT AS I WAS LEAVING THE STORE AND WONDERED WHAT THIS ADDITIONAL CENTS "PER COPY" WAS. THIS IS FRAUD!!!!!!! IF THEY WANT TO CHARGE EXTRA FOR HAVING A COPY MADE, THEN THEY "HAVE" TO TELL THE CUSTOMER "BEFORE" THEY CHARGE THEM. IS STAPLES REALLY GOING TO FIGHT WITH A CUSTOMER FOR A $OVERCHARGENOT ONLY WILL THEY LOSE ME AS A CUSTOMER, MY SIBLINGS WILL ALSO BRING THEIR BUSINESS TO STAPLES' COMPETITOR
Regards,
*** ***

Staples apologizes for the inconvenience the customer experiencedAfter reviewing the order, we have determined that the customer was correctly chargedThey were charged $for the color copy and $for the laminationWe are unable to refund any further amounts