Staples, Inc.

Staples apologizes for any inconvenience we have caused to the customerWe did update our rewards program and we do charge a $shipping fee on orders under $As a courtesy to the customer we have issued a refund for the shipping fee plus tax in the amount of $

Revdex.com:
I have reviewed the response submitted
by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** THANK YOU FOR HELPING ME WITH MY PROBLEM WITH STAPLES, THE CONTACTED ME AND I AM OK, NO COMPLAINT

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
** ***

We apologize for the trouble the customer has enduredIn reviewing the documents provided by the customer, the coupon states that it is valid on *** *** and *** *** * modelsThe model the customer circled on the ad provided is not either of these models and the coupon would not
apply

We sincerely apologize for the behavior that the manager displayed in regards to the situationWe have addressed the situation accordingly with the manager's supervisorUnfortunately, we are unable to individualize our policy and offer the customer the boxes, but have addressed the issues with the behavior

Staples apologizes for the inconvenience the customer experiencedWe have issued the customer a $courtesy coupon to use for future purchases

Staples apologizes for the inconvenience the customer experiencedWe are unable to honor the requested price matchPer our price match policy, the item must be shipped and sold by ***Unfortunately, the item was not shipped and sold by *** and therefore caused the price match to be denied

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
After reviewing my rewards balance, I still do not see the applicable promotion applied Further, the comment regarding kiosk orders is inconsistent Kiosk orders paid in-store are considered in-store purchases, as evidenced by the fact that I was able to apply an in-store use only coupon to the order Further, I was seemingly lied to by store employees who informed me that the item I was looking to purchase was not available, yet the online inventory at Staples.com showed the store had a quantity of in stock As a result, I was told that I would have to place the order via the in-store kiosk As such, I amend my complaint to account for this terrible customer service
Regards,
*** ***

NoI am allowed carts per month and have made over in qualified purchases for several yearsThis does not include gift cardsThe problem is with Staples not crediting what I have sent in. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Staples apologizes for any inconvenience we may have causedBased on information we have gathered, we have issued a refund to the customer as a one time courtesyThey can expect to see the refund in -business back to their method of payment

Staples apologizes to the customer for the inconvenience they experiencedWe have addressed the issue with the store and as a goodwill gesture we have sent the customer a $courtesy coupon

Staples apologizes for any inconvenience the customer has experiencedWe advised the customer that we spoke to the General Manager and the associate should have facilitated sending the laptop to ***The customer has sent the laptop to ***Lastly, we advised the customer if *** does not fix the
laptop we will exchange it as a one time courtesy

Staples apologizes for the inconvenience the customer experiencedAfter reviewing the order, we have determined that the customer was correctly chargedThey were charged $for the color copy and $for the laminationWe are unable to refund any further amounts

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
Angela Mociak

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
In response to your letter on February 1, 2016, it appears that the Staples Rep did not take the time to read my initial complaintTherefore, I would like to readdress only two of my original complaints: On September 12, 2015, when I brought my computer in I formed the tech that I was unable to back up my files and brought in my *** USB flash drive-the tech informed me that they would back up my files for me before they did anything- No price was mentioned for it and it was never doneAfter not hearing from staples I stopped there on the 19th only to learn that my computer was readyi returned the very next day - not after some time_ to downgrade to *** and that's when everything went downhillPerhaps a Staples Rep can re read my original complaint and address all of those issues instead of skirting them ! Thank you for your assistance in this matter

Staples apologized for the phone issues and inconveniencesThe customer is being assisted further and a full refund was issued back to them

The Staples reply is not satisfactoryThethree reps at the Staples store (***, ***, ***) do not know several keyissues about shipping, and made a number of mistakesAll of them ignored mycomplaints, referring me to ***, even though *** does not consider me as ashipper (I paid to Staples, and Staples paid to ***)They were disrespectful,indicating that I am not providing the exact informationThey refused toinvestigate their wrondoings, dismissing my complaint immediately They refused, verbally, to reply in writing. Technically,*** does not allow me to participate in claims/appeals, and Staples did notrepresent the case properlyI was told about something what was written in the*** report, and two things are technically, provably wrongThe box wasdouble-walled, not single-walledThe box was certified for shipping grossweight, which is two times more than the actual weightAnyway, at this point I decided to go ahead with the repair,and I'd like to amend the amount that would resolve the issueIt is $plus $flat shipping fee by the repair center
Regards,
*** ***

While we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specificationsIn the unlikely event that there is a typographical errorStaples reserves the right to correct any errors, inaccuracies or omissions, including
after a purchase has been completedThe customer has been informed about this unfortunate inaccuracy in the description of the itemThe description of the item has been corrected

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***