Staples, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Revdex.com please move this complaint to defective productsStaples Many gift card issuers are willing to replace defective cards as long as the value remainsHave you tried to locate the vendor who supplied the gift cards to your store? I am not hear to listen to your apology when you have done absolutely nothing to help your customerIf you continue to be irresponsible and unhelpful, I will file a complaint to FTC, nj attorney general and nj consumer protectionMy request does not reduce your sales or income any bit if you can find the issuer who can replace the defective productIt seems to me that you don't even know where your products came fromWhat a shame!
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Ms *** *** from staples is investigating furtherAttached is the email transcript describing the chain of events happening after I received Pickup confirmation email from staplesI agree order confirmation is not a guarantee to the item but pickup confirmation do.I received email and call from staple to pickup my itemI need more clarification about the incident
Regards,
*** ***

We have researched the customer's complaint regarding his missing rebateWe have provided them with a $Staples credit good towards a future purchase at StaplesThe customer was pleased with this resolution

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** ***

We have contacted the 3rd party company that handles Staples' rebatesThey have advised that your rebate tracking number is *** and is was created on 05/30/It will take up to business days for you to receive it

Staples position on this matter remains the sameOur manager's have the discretion, however, our manager chose to offer a $discount instead

Staples apologizes for the inconvenienceWe have contacted the customer and informed them that a check will be issued for the cost of the shippingIt should arrive within - business days

Staples apologizes for any inconvenience we may have caused the customerAs the product description, item number and model number on the tag did not match the product in any way, we would be unable to honor the price from the tag as it was not applicable to the product itself

We apologize for the trouble the customer experiencedFor the inconvenience, we issued a $Staples Coupon to the customer that they may use on their next purchase with usWe would not be able to issue additional compensation

I wish to report that Staples sent the two replacement Rebate Pre-Paid Debit cards, but the amount on the cards is still not the original amount. I with to re-open my complaint and this time pursue this complaint with the business through Revdex.com's formal complaint process

Revdex.com:
I have reviewed the response
submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
They have not changed the advertising on the website Reported the incident to the Manager that told me he couldn't help me and no refund of my fees I had to reorder with a different Staples and THEY credited me for the 2nd order so I wasn't paying for it twice No one refunded the order they could not complete They need to change the advertising that they can print same day if ordered before and next day if ordered after This simply is not true. Regards,
*** ***

*** apologizes for any inconvenience the customer has experiencedThe customer dropped off his computer at our store and he had a prepaid label from *** using *** as shipperStaples has arranged a one time special pick up at our store location causing a delay in getting the item shipped to ***Usually we do not partner with *** for shippingWhile the laptop was waiting for pick up it was stored safely in our designated pick up area and no damage happened during this timeCustomer claims he paid $ for shipping however no receipt was produced by the customer or could be found in our receipt database during the time period. Therefore no compensation can be provided

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The order was completed with notice to come and pick up the merchandise before it was cancelled.Perhaps you gave away the chair reserved for my order or this was a dry hustle.I require a substitution
Regards,
*** ***

Staples apologizes for the inconvenience the customer experiencedWe have issued a $courtesy coupon and sent to his email.This will cover the $ongoing issue he had with the expired rebate card and a copy of an expired coupon for $he emailed to us today

Revdex.com:
I have revie we,wed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
I have nothing further to addI just wont check that I accept Staples responseThank you

We apologize for the inconvenience the customer experiencedOur offer still carried the requirement of of everyday terms and conditions of the Rewards program of a minimum out of pocket purchase of ink totaling $This minimum needs to be met in order to receive any ink recycling. As a
courtesy, we issued the customer a $Staples coupon via email and advised them of the terms and conditions of the program

We apologize for the inconvenienceWe have issued a check to the customer for the amount of the gift card and advised them it will take 10-days to receiveThe customer was pleased of this resolution

Staples apologizes for the customer's inconvenienceOur position on this matter remains the sameWe would not be providing reimbursement for damage suffered as a result of insufficient packaging

Staples apologizes for the inconvenience the customer experiencedUnfortunately, as Staples is not liable for lost or missing packages through *** or ***, the customer will need to follow through submitting a claim with *** or ***Staples will not be compensating the customer for the missing
package

We apologize for the inconvenience the customer experiencedWhen we contacted the customer, they explained that they have already purchased the parts needed to make the unit purchased functionalWe issued the customer a $Staples Coupon for the trouble, which the customer gladly acceptedWe
also advised that we would address his concerns of not receiving any follow up