Staples, Inc.

We apologize for the trouble the customer has experiencedWe have contacted *** in an attempt to resolve the situation, but were told that the customer was refunded via Cash Card for the purchase price of the computer in the amount of $This was sent out on 04/06/to the address on fileWe believe the situation to be resolved and no further action required

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. The item above the clearance tag was not tagged at all, which made it falsely presented as the item on clearance.Also, the item above was the item that the store manager brought out of the locker when I presented the sample box from the area immediately below the item at the checkout register
Regards,
*** ***

We have contacted the 3rd party company that handles Staples' rebatesThey have advised that your rebate tracking number is *** and is was created on 05/30/It will take up to business days for you to receive it

Staples apologizes for the inconvenience the customer experiencedUnfortunately, as Staples is not liable for lost or missing packages through *** or ***, the customer will need to follow through submitting a claim with *** or ***Staples will not be compensating the customer for the missing
package

We apologize for the inconvenience the customer experiencedOur offer still carried the requirement of of everyday terms and conditions of the Rewards program of a minimum out of pocket purchase of ink totaling $This minimum needs to be met in order to receive any ink recycling. As a
courtesy, we issued the customer a $Staples coupon via email and advised them of the terms and conditions of the program

We have researched the customer's complaint regarding his missing rebateWe have provided them with a $Staples credit good towards a future purchase at StaplesThe customer was pleased with this resolution

Staples apologizes for any inconvenience we may have caused the customerAs the product description, item number and model number on the tag did not match the product in any way, we would be unable to honor the price from the tag as it was not applicable to the product itself

Staples apologizes for the customer's inconvenienceOur position on this matter remains the sameWe would not be providing reimbursement for damage suffered as a result of insufficient packaging

We apologize for the trouble the customer experiencedFor the inconvenience, we issued a $Staples Coupon to the customer that they may use on their next purchase with usWe would not be able to issue additional compensation

Staples apologizes for the difficulties the customer has experienced with attempting to return the downloadable software the customer orderedStaples will not be able to process a return or refund for this productUnopened boxed software that we currently sell may be returned for a full refund at
any timeOpened software can only be exchanged for the same title versionDownloadable software is not returnable or refundableAgain we apologize for the frustration the customer has experienced

We apologize for the inconvenience the customer experiencedWhen we contacted the customer, they explained that they have already purchased the parts needed to make the unit purchased functionalWe issued the customer a $Staples Coupon for the trouble, which the customer gladly acceptedWe
also advised that we would address his concerns of not receiving any follow up

Staples position on this matter remains the sameOur manager's have the discretion, however, our manager chose to offer a $discount instead

*** apologizes for any inconvenience the customer has experiencedThe customer dropped off his computer at our store and he had a prepaid label from *** using *** as shipperStaples has arranged a one time special pick up at our store location causing a delay in getting the item shipped to ***Usually we do not partner with *** for shippingWhile the laptop was waiting for pick up it was stored safely in our designated pick up area and no damage happened during this timeCustomer claims he paid $ for shipping however no receipt was produced by the customer or could be found in our receipt database during the time period. Therefore no compensation can be provided

I wish to report that Staples sent the two replacement Rebate Pre-Paid Debit cards, but the amount on the cards is still not the original amount. I with to re-open my complaint and this time pursue this complaint with the business through Revdex.com's formal complaint process

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The order was completed with notice to come and pick up the merchandise before it was cancelled.Perhaps you gave away the chair reserved for my order or this was a dry hustle.I require a substitution
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by
the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thankyou Revdex.com for interceding. Staples Executive Staff have investigated my complaint and determined the product advertised was continued out; they have given me a Gift Card towards the purchase of a different product
Regards,
*** ***

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have revie we,wed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
I have nothing further to addI just wont check that I accept Staples responseThank you

We apologize for the inconvenienceWe have issued a check to the customer for the amount of the gift card and advised them it will take 10-days to receiveThe customer was pleased of this resolution

Revdex.com:
I have reviewed the response
submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
They have not changed the advertising on the website Reported the incident to the Manager that told me he couldn't help me and no refund of my fees I had to reorder with a different Staples and THEY credited me for the 2nd order so I wasn't paying for it twice No one refunded the order they could not complete They need to change the advertising that they can print same day if ordered before and next day if ordered after This simply is not true. Regards,
*** ***