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Staples, Inc.

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Staples, Inc. Reviews (1374)

Revdex.com:
I have reviewed the response submitted by...

the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  Its just very frustrating that to get the level of service that is desired, these steps had to be made.
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  Thanks to Staples for the great customer service!
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[Good Day Ms. [redacted],I am disappointed with your decision, especially since you ignored crucial details of my complaint listed in the letter I sent to the Revdex.com.  According to qualified technicians employed at **, a proper third party keyboard does not cause warping if installed correctly.  Instead, a warped keyboard is the result of a technician's significant lack of experience.  In regards to the missing screws, my laptop was not turned in with screws missing.  I stated this in my letter to the Revdex.com as well.  This statement about the missing screws is the result of a lie the technician ([redacted].) created in response to his failure to repair my laptop.  Fortunately, I recorded a video of the condition my laptop was turned in to the technician [redacted] on 11/19/17, which shows that no screws were missing.  I offered this video for viewing to the store assistant manager ([redacted].) who stated that he had no need to see the video since he could visualize the damages on my laptop on 11/20/17.  The video shows that I turned in all screws as well as the condition my laptop was turned in.  The lengthy conversation in the video that occurred between [redacted]., [redacted]. and me on 11/19/17, will disclose the lie [redacted] created about the missing screws.  Likewise, I suggest you review the store's surveillance cameras that will demonstrate that all screws were turned in with the laptop. As stated in my complaint, Staples leadership, including you Ms. [redacted], did not even show an interest in evaluating my laptop.  Instead, you decided this matter based on a lie created by the young technician, who most likely feared disciplinary actions as a result of the negligent labor he performed.  Your decision did not reflect fairness; instead it demonstrated bias.    I will discontinue my relation with Staples, which includes the closing of my Staples More Account, publish an article about my experience with photos/videos, and will pursue legal actions to continue to seek a fair solution.    Regards]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]

Staples apologizes for the customer's experience and frustration regarding this issue. It is Staples policy that if the customer used a credit card or a debit card(without using the pin) that the purchase be refunded to the original method of payment. If that card is not available the store is...

required to issue the refund in the form of a Staples Gift card. The store's GM will be contacting the customer to arrange the refund. Again Staples apologizes for the frustration the customer has experienced.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
The Inks we bought was sold and shipped by [redacted]. I already got your draft order with adjusting prices. One department didn't honor another department should not be consumers issue.Totally not what you said. Attached the two I did last week.Just want let consumers aware of your advisement ""110% satisfaction" is not true.And the funny thing is you have no idea how your competitor work.
Regards,
[redacted]

Staples apologized to the customer for the issue with his phone. Staples offered the customer reimbursement for the [redacted]. We are awaiting his receipt so a credit can be sent to the customer for what was paid for the [redacted] product.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am not asking that Staples accept responsibility for the time it took to transfer files.  I am asking Staples to accept responsibility for its salesman's assurance that I would receive the trade-in payment upon return presentation of my old computer with the sales receipt for my new computer without advising me of the promotion expiration date.  I proceeded ion good faith in reliance upon that assurance, and the announcement of the expiration date is a unilateral modification by Staples of the contract made by my purchase of the new computer.
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. We have issued a $20 courtesy coupon in their rewards account to cover the $10 for ink and an extra $10 for the inconvenience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
you had done nothing to deal with the maatter but was always saying you considerd the matter closed I will not respond but I am not satisfied with you staples and can accept your attitude
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
I will accept this when I receive my rebate. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have sent proof of payment to Staples on more than one occasion.  They continue to disregard this proof and will not contact me personally to go over this billing dispute.  This is the second time they have double billed our child care.  They have sent statements stating we were paid to date.  The last few invoices I paid by credit card and spoke with a representative to pay.  On each occasion I asked specifically if this covered all current and past debts.  Each time the representative stated we were current.  The last billing statement showed past invoices from 2014.  This happened in early 2014 and I just paid it twice after talking with a representative and not getting anywhere with them at that time.  That payment was small but this one is over $1000 and we are a small child care that runs on thin margins.  I did pay it due to them threatening to take action against us but I had to get a business credit card to pay for it.  Staples is in the wrong on this and I proved it to them on more than one occasion.  I believe their silence and hesitation to get back to me after I send them the proof is unprofessional and shows their lack of decent, courteous customer service.Regards,
[redacted]

Staples apologizes for any inconvenience we have caused. We sent the customer an email advising that a new rebate card has been sent out for $48.31 that includes the monthly fee's being put back onto the card. Informed the customer that Staples would not be able to issue any compensation as we don’t...

compensate for lost time.

The customer provided a receipt of their transaction. The Rewards account on the receipt did not match the Rewards account the customer stated in his initial complaint. We have sent the customer their available Rewards via email, and combined the two accounts to prevent this issue in the future. We would not be able to provide additional compensation as the Rewards were paid out successfully.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  Thank YOU Revdex.com for the prompt action you provided on my behalf.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
Staples completely refuses to offer any efforts to its obligation. This is unacceptable!
Regards,
[redacted]

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Address: 500 Staples Dr, Framingham, Massachusetts, United States, 01702-4478

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