Staples, Inc.

I understand that Staples is horrible to their customer, but I really didn't expect them to do such a thing to avoid honoring a promotion they had. Please put me in contact with other victims from Staples scams. I believe there are many more that suffer from Staples's misbehave. 
Regards,
[redacted]

Staples apologizes to the customer for any inconvenience we may have caused. Staples items originate from carefully selected vendors and manufacturers. Should the product be defective, the customer should contact the manufacturer directly to initiate a warranty claim. We offer additional customer...

support by working closely with product manufacturers to ensure they comply with their stated warranties.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
The Inks we bought was sold and shipped by [redacted]. I already got your draft order with adjusting prices. One department didn't honor another department should not be consumers issue.Totally not what you said. Attached the two I did last week.Just want let consumers aware of your advisement ""110% satisfaction" is not true.And the funny thing is you have no idea how your competitor work.
Regards,
[redacted]

Staples apologized to the customer for the issue with his phone. Staples offered the customer reimbursement for the [redacted]. We are awaiting his receipt so a credit can be sent to the customer for what was paid for the [redacted] product.

Staples apologizes for the inconvenience caused by not receiving the [redacted] Prepaid card within the timeframe provided by our Rebate dept. The rebate is approved and a card is being issued. The customer should receive the rebate within 7-15 business days. We also issued the customer a $30.00 Staples...

Coupon for the expectations not being met.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
[Is it possible that Staples could ever read customer's message? I don't think it's [redacted]'s problem either. The weight of the package is 12 lbs, which is 2 computers' weight. And the weight is from the beginning of the shipment, which indicates that Staples never ship out the other two computers. Sure, [redacted] did deliver the full package. The fault is that Staples have never shipped out the package. I wonder why Staples keeps trying to put their responsibility to others. It has been some time, and Staples never wants to check with their packing department. What's the deal with this company? ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Staples has not mailed me or emailed me the software information that I needed. It's been days. They have charged me for something I never received. I no longer want to do business with them. 
Regards,
[redacted]

Staples apologizes for the customer's experience and frustration regarding this issue. It is Staples policy that if the customer used a credit card or a debit card(without using the pin) that the purchase be refunded to the original method of payment. If that card is not available the store is...

required to issue the refund in the form of a Staples Gift card. The store's GM will be contacting the customer to arrange the refund. Again Staples apologizes for the frustration the customer has experienced.

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  I don't think someone has my Rewards information. It must be some glitch in your rewards system, your codes are easy to break, or someone knows how to hack into your system. Why? Because if someone hacked my computer system and stole my credentials, why did he only steal my staples rewards codes? I have lots of other online accounts in my ** as well.Besides, It is no use for me to transfer my Rewards account. This will happen again and again if you keep saying that they're all customer's faults and "Staples is not responsible for lost, expired, or misdirected Rewards codes." Do you really think sending codes via email is that secure? I don't think so. Lots of other companies never send them via email. They only include the link so customers have to enter their credentials to see the actual codes, which is far more secure and you should change your system this way.  Regards, [redacted]

Staples apologizes for any inconvenience our customer may have experienced. We have offered the customer to return the product for a full refund. We have corrected any inaccuracies on our website. Our terms and conditions state "While we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specifications. In the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellation. Staples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged."

Staples apologizes for the damage that was done to the customer's computer. We are issuing the customer a $20 check to cover the cost of a replacement part. The customer can expect to receive this in 7 - 10 business days.

Staples apologizes for the inconvenience the customer experienced. We have submitted the rebate for the customer and emailed a confirmation to the customer. Please allow 9-11 weeks for the rebate to process and to receive your rebate in the mail.

We apologize for the inconvenience. We have contacted the customer and advised that the rebate is currently processing for $17.00 and informed them of the rebate tracking number. The customer was pleased with this resolution.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Not only is the business not honoring the agreement by sending me some arbitrary info that I would have to look up to find. They also didn't even bother to offer me the "updated" offer. They offered me NOTHING. This is completely unacceptable. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I received a "check", printed on plain white, non-perforated paper, hardly an official document, I'd be surprised if my bank accepted it. The check was dated Nov 2, NOT 9/27/17, 9/28/17, not the day we first called 10/30/17 or 10/31/17 or 11/1/17. Again, basically worthless. How about putting the money back in the actual account in real time? FRAUD> Staples has no intention of returning customers money. We had to find the mistake, and take action.Interesting they would issue a check in my name, although it was not my debit card used in the transaction, my name was on the pick up order onlyThe $15 "credit" is basically worthless, as I will never set foot in a Staples store, use any of their services, OR recommend that anyone I know spend their hard-earned money there and by no means covers the cash losses my friend suffered for Staples failure to refund the money for the cancelled order in a timely manner.Again, I have tried to resolve this complaint by pointing out that Staples never had any intention of refunding this money to the account it was debited to.I believe Staples fraudulently keeps customers money, that should be immediately credited back, ALL THE TIME< EVERYDAY< IN EVERY LOCATIONStaples employees are basically corporate liars and thieves.
[redacted]

Revdex.com:
Thank you. Items have been received.Some feedback for Staples. I think there is something wrong with the online system. Item doesn't come up as out of...

stock when ordering, but the system allows me to make an order, and I even receive a order confirmation email. It isn't until some time later when I haven't received my items that I call Staples, and it turns out the items were out of stock. There is no communication about this. I also receive "ready for store pick-up" emails, when it's actually not ready. And when it is ready, I get no emails. This is disappointing coming from an electronic store.I used go to the store until I had to deal with a cashier who just doesn't know what she's doing nor is she apologetic about it. She even short my change by a couple dollars, but I had already returned home by the time I noticed.I've been a Staples customer for years, but unfortunately lately, have just been getting bad experiences.
Regards,
[redacted]

We apologize for the inconvenience. We have reached out to the customer and informed them that we will grant an exception and return the item.

We apologize for the frustration the customer has experienced. Our customers are responsible for abiding by any requirements and rules in parking lots. Staples does not set these rules and requirements, and as such, cannot be held responsible for the towing of customer's cars. Further, the lot has a...

sign posted for review prior to entering the lot. We would not be able to refund this customer's towing fees.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
[redacted]