Staples, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in...

reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  Thank YOU Revdex.com for the prompt action you provided on my behalf.
Regards,
[redacted]

Staples apologizes for the troubles the customer experienced. We have reached out to the customer and advised that the warranty service is willing to repair the unit in home by sending a technician out or sending the unit in. Neither of these options were acceptable to the customer. At this point,...

the customer decided to bring the unit to location close to her.

Staples apologizes for the inconvenience the customer experienced. We have issued a $20 courtesy coupon in their rewards account to cover the $10 for ink and an extra $10 for the inconvenience.

Staples considers this matter closed. We have provided a reason for the cancellation of the order and have communicated this to the customer.

Revdex.com:
It is a sad day, when retailers don't...

have to uphold what they advertise.  I am tired of dealing with Staples, and will no longer shop there again.  I have made several purchases that could have been done at Staples.  Instead I chose [redacted] over them.Staples Buyers Beware.
Regards,
[redacted]

Staples apologizes for any inconvenience we have caused. We sent the customer an email advising that a new rebate card has been sent out for $48.31 that includes the monthly fee's being put back onto the card. Informed the customer that Staples would not be able to issue any compensation as we don’t...

compensate for lost time.

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have sent proof of payment to Staples on more than one occasion.  They continue to disregard this proof and will not contact me personally to go over this billing dispute.  This is the second time they have double billed our child care.  They have sent statements stating we were paid to date.  The last few invoices I paid by credit card and spoke with a representative to pay.  On each occasion I asked specifically if this covered all current and past debts.  Each time the representative stated we were current.  The last billing statement showed past invoices from 2014.  This happened in early 2014 and I just paid it twice after talking with a representative and not getting anywhere with them at that time.  That payment was small but this one is over $1000 and we are a small child care that runs on thin margins.  I did pay it due to them threatening to take action against us but I had to get a business credit card to pay for it.  Staples is in the wrong on this and I proved it to them on more than one occasion.  I believe their silence and hesitation to get back to me after I send them the proof is unprofessional and shows their lack of decent, courteous customer service.Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Thank you for your response to my letter, and looking into this matter. I appreciate your time on this. I would just like to make a few comments. First, Staples did not have either the ** or [redacted] in stock, they both had to be ordered, and it was delivered to my house at the first part of August. And I found it interesting how Staples keeps reiterating that they "didn't" charge me for replacing the two batteries that were bad from the get-go. It was under warranty! And then there's the paragraph where they say their I>S> team performed routine maintenance on their computers resulting in my data being wiped out... and they didn't charge me for that either, Charge me for them wiping out data? Second, it was [redacted] that I dealt with on the hard drive issue. it was one of the store managers. I haven't spoken with [redacted] since the battery issue. Third, my [redacted] 2010 and [redacted] 2010 and [redacted] was something that my daughter, a college student, was able to download from her college, on a one time basis in order to do her homework. I am unable to reinstall it, as I do not have a [redacted] account and my daughter is no longer a student at that college. Therefore, the programs would have to be purchased, and under the conditions that they lost it, I feel staples should send me the disks for those programs. I have made many trips already to their store, which is a distance from my home, and they should replace them for me , via mail. last, I understand that recurrent computer problems can happen. But given the fact that originally when I purchase this laptop, [redacted] told me that if I were to have any problems with it, they could easily replace it, should it become necessary and that turns out to be not true. I am asking him to do that anyway. I am only asking that they replace the programs they lost on me. I am a small business owner myself, and if I under perform, or a customer is not happy with my service, then it is and should be a #1 priority to make things right. this is just good business practice. And for a business of their magnitude, sending me a few disks should not be a big issue. Again, I appreciate your attention to this matter. I hope Staples will do right by me.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Staples sold me a defective product; and is hiding behind the 14 day return policy.   Staples, [redacted], **, and the company with the extended warranty coverage, all have made little to no attempt to determine why my computer does not operate as designed.  Specifically, they sold me a defective product, from the store in [redacted], Texas.  Various members of the store staff, including members of management, have been aware of this for months now.  I have followed the advice given by them to resolve this, but nothing has been accomplished to resolve the challenges I have been having.Contacting ** the manufacturer who Staples makes direct sales of the product is a challenge.Staples as the seller of the product should make an attempt to stand by the products they sell.   Given the time taken to respond to me it is clear that little to no research was done by Staples.  Other than to verify that I am outside the 14 day window.  I encourage them to at least do some research and reconsider the decision they have made.I have been patient, but this needs to be resolved by Staples.  We have been loyal customers for a number of years and do not understand why it is so difficult doing business with them concerning this defective product.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
you had done nothing to deal with the maatter but was always saying you considerd the matter closed I will not respond but I am not satisfied with you staples and can accept your attitude
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
Staples completely refuses to offer any efforts to its obligation. This is unacceptable!
Regards,
[redacted]

We apologize for the inconvenience we may have caused. We reached out to the customer and noted the troubles he had, but advised that we could not reimburse him for services rendered outside Staples.

Staples position on this matter remains the same. We would not be able to provide a replacement item as the one purchased was a clearance unit.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
It is the businesses responsibility to inform the customer what they are signing.  The business did not explain anything, withheld information, and lied to me.  I was told I was just signing a receipt.  I no longer even have a copy of this as I was not advise it was important.  furthermore, once Staples received my package back, I called 3 times before someone actually called me back to advise that it was in their possession, during which time it was possibly even further damaged.  Staples position on this matter is unprofessional and unacceptable.
Regards,
[redacted]

The customer provided a receipt of their transaction. The Rewards account on the receipt did not match the Rewards account the customer stated in his initial complaint. We have sent the customer their available Rewards via email, and combined the two accounts to prevent this issue in the future. We would not be able to provide additional compensation as the Rewards were paid out successfully.

Revdex.com:Staples has informed me that at the time the representative was not able to confirm the price match because he checked it on a different date.  However, Staples has price-matched it for one item.  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
I will accept this when I receive my rebate. 
Regards,
[redacted]

Staples apologizes for any inconvenience we may have caused the customer. The order has been canceled and a refund has been issued.