Sign in

Staples, Inc.

Sharing is caring! Have something to share about Staples, Inc.? Use RevDex to write a review
Reviews Staples, Inc.

Staples, Inc. Reviews (1374)

Revdex.com:Staples has informed me that at the time the representative was not able to confirm the price match because he checked it on a different date.  However, Staples has price-matched it for one item.  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
It is a sad day, when retailers don't...

have to uphold what they advertise.  I am tired of dealing with Staples, and will no longer shop there again.  I have made several purchases that could have been done at Staples.  Instead I chose [redacted] over them.Staples Buyers Beware.
Regards,
[redacted]

We apologize for the inconvenience. We have reached out to the customer and informed them that we will grant an exception and return the item.

Staples apologizes for the troubles the customer experienced. We have reached out to the customer and advised that the warranty service is willing to repair the unit in home by sending a technician out or sending the unit in. Neither of these options were acceptable to the customer. At this point,...

the customer decided to bring the unit to location close to her.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Not only is the business not honoring the agreement by sending me some arbitrary info that I would have to look up to find. They also didn't even bother to offer me the "updated" offer. They offered me NOTHING. This is completely unacceptable. 
Regards,
[redacted]

Staples apologizes for the damage that was done to the customer's computer. We are issuing the customer a $20 check to cover the cost of a replacement part. The customer can expect to receive this in 7 - 10 business days.

We apologize for the inconvenience. We have contacted the customer and advised that the rebate is currently processing for $17.00 and informed them of the rebate tracking number. The customer was pleased with this resolution.

We apologize for the inconvenience we may have caused. We reached out to the customer and noted the troubles he had, but advised that we could not reimburse him for services rendered outside Staples.

Staples apologizes for the inconvenience the customer experienced. We have submitted the rebate for the customer and emailed a confirmation to the customer. Please allow 9-11 weeks for the rebate to process and to receive your rebate in the mail.

We apologize for the frustration the customer has experienced. Our customers are responsible for abiding by any requirements and rules in parking lots. Staples does not set these rules and requirements, and as such, cannot be held responsible for the towing of customer's cars. Further, the lot has a...

sign posted for review prior to entering the lot. We would not be able to refund this customer's towing fees.

Revdex.com:
Thank you. Items have been received.Some feedback for Staples. I think there is something wrong with the online system. Item doesn't come up as out of...

stock when ordering, but the system allows me to make an order, and I even receive a order confirmation email. It isn't until some time later when I haven't received my items that I call Staples, and it turns out the items were out of stock. There is no communication about this. I also receive "ready for store pick-up" emails, when it's actually not ready. And when it is ready, I get no emails. This is disappointing coming from an electronic store.I used go to the store until I had to deal with a cashier who just doesn't know what she's doing nor is she apologetic about it. She even short my change by a couple dollars, but I had already returned home by the time I noticed.I've been a Staples customer for years, but unfortunately lately, have just been getting bad experiences.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Thank you for your response to my letter, and looking into this matter. I appreciate your time on this. I would just like to make a few comments. First, Staples did not have either the ** or [redacted] in stock, they both had to be ordered, and it was delivered to my house at the first part of August. And I found it interesting how Staples keeps reiterating that they "didn't" charge me for replacing the two batteries that were bad from the get-go. It was under warranty! And then there's the paragraph where they say their I>S> team performed routine maintenance on their computers resulting in my data being wiped out... and they didn't charge me for that either, Charge me for them wiping out data? Second, it was [redacted] that I dealt with on the hard drive issue. it was one of the store managers. I haven't spoken with [redacted] since the battery issue. Third, my [redacted] 2010 and [redacted] 2010 and [redacted] was something that my daughter, a college student, was able to download from her college, on a one time basis in order to do her homework. I am unable to reinstall it, as I do not have a [redacted] account and my daughter is no longer a student at that college. Therefore, the programs would have to be purchased, and under the conditions that they lost it, I feel staples should send me the disks for those programs. I have made many trips already to their store, which is a distance from my home, and they should replace them for me , via mail. last, I understand that recurrent computer problems can happen. But given the fact that originally when I purchase this laptop, [redacted] told me that if I were to have any problems with it, they could easily replace it, should it become necessary and that turns out to be not true. I am asking him to do that anyway. I am only asking that they replace the programs they lost on me. I am a small business owner myself, and if I under perform, or a customer is not happy with my service, then it is and should be a #1 priority to make things right. this is just good business practice. And for a business of their magnitude, sending me a few disks should not be a big issue. Again, I appreciate your attention to this matter. I hope Staples will do right by me.

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in...

reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples considers this matter closed. We have provided a reason for the cancellation of the order and have communicated this to the customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Staples sold me a defective product; and is hiding behind the 14 day return policy.   Staples, [redacted], **, and the company with the extended warranty coverage, all have made little to no attempt to determine why my computer does not operate as designed.  Specifically, they sold me a defective product, from the store in [redacted], Texas.  Various members of the store staff, including members of management, have been aware of this for months now.  I have followed the advice given by them to resolve this, but nothing has been accomplished to resolve the challenges I have been having.Contacting ** the manufacturer who Staples makes direct sales of the product is a challenge.Staples as the seller of the product should make an attempt to stand by the products they sell.   Given the time taken to respond to me it is clear that little to no research was done by Staples.  Other than to verify that I am outside the 14 day window.  I encourage them to at least do some research and reconsider the decision they have made.I have been patient, but this needs to be resolved by Staples.  We have been loyal customers for a number of years and do not understand why it is so difficult doing business with them concerning this defective product.
Regards,
[redacted]

Staples position on this matter remains the same. We would not be able to provide a replacement item as the one purchased was a clearance unit.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
It is the businesses responsibility to inform the customer what they are signing.  The business did not explain anything, withheld information, and lied to me.  I was told I was just signing a receipt.  I no longer even have a copy of this as I was not advise it was important.  furthermore, once Staples received my package back, I called 3 times before someone actually called me back to advise that it was in their possession, during which time it was possibly even further damaged.  Staples position on this matter is unprofessional and unacceptable.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I received a "check", printed on plain white, non-perforated paper, hardly an official document, I'd be surprised if my bank accepted it. The check was dated Nov 2, NOT 9/27/17, 9/28/17, not the day we first called 10/30/17 or 10/31/17 or 11/1/17. Again, basically worthless. How about putting the money back in the actual account in real time? FRAUD> Staples has no intention of returning customers money. We had to find the mistake, and take action.Interesting they would issue a check in my name, although it was not my debit card used in the transaction, my name was on the pick up order onlyThe $15 "credit" is basically worthless, as I will never set foot in a Staples store, use any of their services, OR recommend that anyone I know spend their hard-earned money there and by no means covers the cash losses my friend suffered for Staples failure to refund the money for the cancelled order in a timely manner.Again, I have tried to resolve this complaint by pointing out that Staples never had any intention of refunding this money to the account it was debited to.I believe Staples fraudulently keeps customers money, that should be immediately credited back, ALL THE TIME< EVERYDAY< IN EVERY LOCATIONStaples employees are basically corporate liars and thieves.
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I am happy to provide pictures, but I have a physical disability that I have offered to provide a doctors note on.  I can't lift a 50 lb shedder upside down to take pictures.  Staples is welcome to inspect the unit.  There is no where in the contract that requires me to do this.  Staples -- shame on you, you sell expensive warranties and then don't honor them. 
Regards,
[redacted]

Check fields!

Write a review of Staples, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Staples, Inc. Rating

Overall satisfaction rating

Address: 500 Staples Dr, Framingham, Massachusetts, United States, 01702-4478

Phone:

Show more...

Web:

This website was reported to be associated with Staples, Inc..



Add contact information for Staples, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated