Staples, Inc.

We have advised the customer of the policy concerning our Express Guarantee charges and explained that this is something that will be charged if the copies are needed same day.

As shown on the attached document, the ad clearly notes that the $250 [redacted] Prepaid Card excludes the [redacted] and [redacted]. Further, it notes in the disclaimer the following text: "$250 rebate cannot be combined with $400 rebate."

Staples position on this matter remains unchanged.

We apologize for the inconvenience the customer has experienced. We had a new card issued to the customer via email which should arrive within the next 24-48 hours. Should the customer not receive this in that time frame, we invite them to contact us back so we can proceed further.

Staples apologizes for any inconvenience we may have caused the customer. For customer satisfaction, we will be honoring the requested price match at 110%. An order has been placed and the details have been provided to the customer. Our customer has been informed of the price match policy to prevent...

any possible confusion or dissatisfaction in the future.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
same response as before which is unacceptable. Will consult with Attorney if needed.
Regards,
[redacted]

Unfortunately, as Staples has no part in the liability of this package, we are unable to contact [redacted] on the customer's behalf. They will need to contact [redacted] directly to file any disputes with them.

Staples has confirmed that the customer received a check for the mentioned amount. The situation has been resolved.

Better Business...

Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. We've issued a refund for half of the order in-store and Mr. [redacted] has received remaining missing part of his order.

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  Well that is very unfortunate since MY position remains the same and I will now be filing with the FCC, FTC, AG as well as posting this on [redacted].com, [redacted] and any and all other social media websites and consumer investigative reports news channels who would LOVE to pick up this story of false advertising, & bait and switch which staples is GUILTY of breaking consumer protection laws. Good day.
Regards,
[redacted]

Staples apologizes for any inconvenience we have caused. Our records show we issued the refund of $453.62 on 6/23. We did reach out to the customers bank with the authorization number and they advised the credit posted yesterday 6/27. We have also issued a $100 coupon to the customer for all of the...

problems he has encountered.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I do not accept the reply from the business.  Staples says there is nothing they can do about my missing box. I paid them and gave them my box.  I believe they owe it to customers to provide the service they are taking money for.They won't even try
Regards,
[redacted]

Unfortunately, due to the lack of billing verification, a third order would most likely be cancelled. The customer only needs to speak with Operations Support to resolve the issue. If billing is not verified we are unable to process an order for the customer.

Revdex.com:
I have reviewed...

the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
you can see below My payment was check by staples and they replied with "Thank you. I see that the payment and billing information we have on your order is the same as what you gave me.", and also I called to customer service of staples two times they also had replied with "No problem".I think they had a mistake and they must be responsible for this matter! thank you 
------------------ ???? ------------------???: "Staples Live Chat";<[email protected]>;[redacted] [redacted] [redacted]?...⇄ Customer Service Live Chat Session LogThis is an automated email sent from the Staples Live Chat department. The following information is a log of your session. Please save the log for your records. Your session ID for this chat is [redacted].Time Details11/26/2015 05:21:46PM System: "We ask for your assistance: please do NOT send credit card information through chat. Should credit information be required for a transaction, a Staples associate will contact you for the required information."11/26/2015 05:21:46PM System: "Welcome to Staples.com Live Chat. We will be with you shortly."11/26/2015 05:21:48PM Session Started with Agent ([redacted].)11/26/2015 05:21:48PM [redacted]: "check that whether my payment and billing address is update"11/26/2015 05:22:00PM [redacted]: "hi"11/26/2015 05:22:09PM Agent ([redacted].): "Hello [redacted], thank you for contacting Staples Live Chat Support. I am [redacted]. I will be happy to help you with your inquiry today."11/26/2015 05:22:29PM [redacted]: "I just update my payment method"11/26/2015 05:23:06PM Agent ([redacted].): "Are you talking about a specific order?"11/26/2015 05:23:21PM [redacted]: "y"11/26/2015 05:23:30PM [redacted]: "Order Number: [redacted]"11/26/2015 05:24:00PM Agent ([redacted].): "May I have your phone number and ship to address for confirmation, please?"11/26/2015 05:24:29PM [redacted]: "?"11/26/2015 05:24:48PM [redacted]: "ok"11/26/2015 05:24:54PM [redacted]: "hold on"11/26/2015 05:25:27PM [redacted]: "[redacted]"11/26/2015 05:25:49PM [redacted]: "Deliver to: [redacted]"11/26/2015 05:25:57PM Agent ([redacted].): "Thank you."11/26/2015 05:26:31PM Agent ([redacted].): "Going back to your concern, you want me to check if the payment on your order was successfully changed, right?"11/26/2015 05:26:59PM [redacted]: "yes .but I see .the billing address is not update"11/26/2015 05:27:16PM [redacted]: "and the payment card is changed"11/26/2015 05:27:42PM [redacted]: "it works ?"11/26/2015 05:28:15PM Agent ([redacted].): "What are the last four digits of your card and what is the correct billing address?"11/26/2015 05:28:49PM [redacted]: "now is [redacted]"11/26/2015 05:30:37PM [redacted]: "[redacted]"11/26/2015 05:30:47PM [redacted]: "[redacted]"11/26/2015 05:31:25PM Agent ([redacted].): "Thank you. I see that the payment and billing information we have on your order is the same as what you gave me."11/26/2015 05:31:49PM [redacted]: "THANK YOU"11/26/2015 05:31:56PM Agent ([redacted].): "Have I provided you with a solution to your inquiry today? If so, is there anything else I can help you with?"11/26/2015 05:32:08PM [redacted]: "by the way .when will I get it ?"11/26/2015 05:33:43PM Agent ([redacted].): "Your order is scheduled for delivery no later that 12/02/2015 via [redacted] between 9 AM to 5 PM."11/26/2015 05:33:52PM Agent ([redacted].): "*than"11/26/2015 05:34:58PM Agent ([redacted].): "Is there anything else I can help you with?"11/26/2015 05:35:23PM [redacted]: "thanks"11/26/2015 05:35:29PM [redacted]: "it is all"11/26/2015 05:35:35PM [redacted]: "you are nice"11/26/2015 05:35:43PM Agent ([redacted].): "Thank you for contacting Staples Live Customer Support today. Have a wonderful day!"11/26/2015 05:35:43PM [redacted]: "have a good time.today"11/26/2015 05:35:45PM Agent sent nudge11/26/2015 05:35:56PM Session EndedRegards,
[redacted]

Staples apologized to the customer for the damaged storage cabinet and inconveniences. The customer was reached out to and offered compensation on the cabinet to their satisfaction. The customer is aware we are further researching the broken light fixture issue and will follow up. The customer said...

all was fine now with the cabinet issue.

Staples apologizes for the inconvenience the customer experienced. Staples return policy allows up to 14 days to return furniture items. Unfortunately, we are unable to extend the policy as this desk was purchased approximately 7 months ago. The customer will need to go through the manufacturer with...

any concerns.

Staples apologizes for the inconvenience. We have investigated your claim and was able to determine that customer’s email address was showing deliverable for marketing emails. We have opted customer email to not receive marketing emails in the future. The change will process in 10 business days, any...

emails planned in the 8 – 10 days prior to that time will still be sent to the address that was on file.

As indicated on Staples.com Help Center, when placing an order, "The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell." Additionally, "Note, the Order Status information for staples.com orders, catalog orders and Staples® Ship Center Orders does not necessarily represent the final order — especially if any changes were made due to product availability, credit card authorization, tax and coupons." After the order confirmation was issued, the order was sent for fulfillment. Upon attempting to fulfill, the items were reported as out of stock. We would not be able to fulfill the order at that price point as the items are while supplies last. The above information can be found at the following link: http://www.staples.com/sbd/content/help-center/placing-and-canceling-orde...⇄