Staples, Inc.

Staples apologizes for any inconvenience we may have caused the customer. As the special event pricing was available on a limited quantity which depleted, we would be unable to fulfill the customer's request for an order.

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We have advised the customer of the policy concerning our Express Guarantee charges and explained that this is something that will be charged if the copies are needed same day.

We have investigated the customer's concerns with our Rewards department and was advised that for the month of May, according to our database, they spent $76.23, earning them $2.36. Monthly payout that falls below $5.00 rolls over to the next month, so unfortunately, for this month the customer has...

not earned enough for a payout. In regards to them not receiving ink recycling Rewards, it was determined that the $30 Ink qualification dropped off February on 16th, 2015, so they did not qualify for Ink recycling as they remain slightly below the $30 mark . As it turns out, this year the customer has only spent $19.48 on Ink ,so this does not qualify for payout of Recycling as in order to receive ink recycling credits, members must purchase $30 worth of ink and toner in the previous 180 day period. We were also advised that as a goodwill gesture, our Rewards department issued the customer a courtesy coupon on May 5th in the amount of $40.00.

I have reviewed the response submitted by the business and have determined that the response does...

satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for any inconvenience caused to the customer. We are currently working with the customer and our rebate center to resolve the issue. We are still waiting on a reply from our rebate center. Once we receive the information we will be in contact with the customer to advise of the...

resolution.

Staples apologizes for any inconvenience we may have caused the customer. For customer satisfaction, we will be honoring the requested price match at 110%. An order has been placed and the details have been provided to the customer. Our customer has been informed of the price match policy to prevent...

any possible confusion or dissatisfaction in the future.

Staples apologizes for the inconvenience. The customer noted that they returned to the store to purchase their item 4 days later. At that point, the sale price had changed from their original visit. We would not be able to honor that pricing at this time. We reached out to the customer advising them...

of this and offered to try and find a similar item in the same price range.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
No  Those numbers are completely wrong and fictitious.   In my complaint all of the quotes prior to the one I accepted were HIGHER.   It could NOT be for a smaller print amount.  The quote I accepted I was told would be the total tax and all.  Then when I went to pick it up and pay.  The customer service rep stated that she needed to have her manager come do an over ride.  When the manager got there he refused the over ride to match the quote.  She could clearly see the correct price and He was trying to over charge.     Regards,
[redacted]

Revdex.com: the whole fact of the matter is that I did not get any email from them stating my order was on hold. My last email was an order CONFIRMATION. For 6 days I did not receive anything tells me that I needed to take action if I still wanted the item. I was looking forward to the delivery date stayed in the confirmation I received. When my order was not received that day then I questioned my order. I was wronged and led to believe my order was successful. They are misleading, and msrepresenting order confirmations.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. Staples return policy allows up to 14 days to return furniture items. Unfortunately, we are unable to extend the policy as this desk was purchased approximately 7 months ago. The customer will need to go through the manufacturer with...

any concerns.

Staples apologizes for the inconvenience the customer experienced. Unfortunately, we are unable to return or replace the laptop due to the return timeframe of 14 days. The customer will need to go through [redacted] as it is still covered under the manufacturer's warranty.

Unfortunately, as Staples has no part in the liability of this package, we are unable to contact [redacted] on the customer's behalf. They will need to contact [redacted] directly to file any disputes with them.

Staples apologizes for any inconvenience we may have caused to the customer. In order to receive reimbursement through our 3rd party warranty group [redacted], the customer must have filed for reimbursement within 30 days of the expiration of the warranty. As a gesture of goodwill, we have provided...

the customer with an $80.00 Electronic Gift Card in reimbursement.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
same response as before which is unacceptable. Will consult with Attorney if needed.
Regards,
[redacted]

We apologize for the inconvenience the customer has experienced. We had a new card issued to the customer via email which should arrive within the next 24-48 hours. Should the customer not receive this in that time frame, we invite them to contact us back so we can proceed further.

We apologize that is taking a little longer to address this situation we are certainly working hard to resolve this issue .

We have investigated the new card that was sent out. It was requested on 12/21/17 and takes 15 business days to receive. The 15th business day from then will be on 01/15/18. We must allow the 15 business days before we consider the card lost. Thank you for your continued patience.

Staples apologizes for the inconvenience. We have reached out to the customer and from the information that was provided, it seems like the items that were looking to be purchased were not the same item indicated on the shelf tag. A manager recognized that there was an inconvenience, and so offered...

a $5 discount on the customer's purchase. This offer stands, however, we would be unable to offer the price shown on the shelf tag.

Staples position on this matter remains the same. The customer has been provided a refund and the concerns contained in the letter will be addressed appropriately.