Staples, Inc.

Revdex.com: the whole fact of the matter is that I did not get any email from them stating my order was on hold. My last email was an order CONFIRMATION. For 6 days I did not receive anything tells me that I needed to take action if I still wanted the item. I was looking forward to the delivery date stayed in the confirmation I received. When my order was not received that day then I questioned my order. I was wronged and led to believe my order was successful. They are misleading, and msrepresenting order confirmations.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Staples apologizes for any inconvenience caused to the customer. We are currently working with the customer and our rebate center to resolve the issue. We are still waiting on a reply from our rebate center. Once we receive the information we will be in contact with the customer to advise of the...

resolution.

It was FALSE ADVERTISING.  While Staples offered me a $40 coupon, when I initially contacted them about this matter, they swept it under the rug, never following up even though I made several calls to get updates.  It was FALSE ADVERTISING, because I called several stores (6) and they all had the same response.  We don't have that computer available.  When I did locate a Staples store at the [redacted] Shopping center, [redacted] [redacted], the store manager, Mr [redacted] claimed the computer as his property, then went ballistic on a long time customer.  Most likely he was/is taking the computer inventory/display models that was advertised and reselling it to a business or service for a profit.  
Regards,
[redacted]

As the item was purchased 07/17, the customer will need to go through the manufacturer as the item is still covered under the one year manufacturer's warranty. We are unable to return the item as it is outside of our return policy and this is our final decision.

Thanks,[redacted]Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
---------------- Regarding Order# [redacted], as soon as I placed order, I received email saying my order is on hold so I called customer service & I was told that we missed payment to our staples credit card. It happened because we didn't receive mailed statement so we missed payment. I made payment on same day giving bank account & routing number on Dec 28 & hold was removed. She said order will be shipped on Dec 29th. I never received any email about cancellation till yesterday. I came to know about it when I logged into staples & I checked order history. I was upset because1. Mailed staple statement never arrived so we missed payment2. Payment was made over the phone & I was promised that order will be shipped next day & it wasn't shipped3. Order was cancelled without any notificationAlso if staple doesn't do price match [redacted], it shouldn't have been listed on your website. I googled & noticed the page that you pricematch them [redacted] 
First link - [redacted]So I got into process of price matching. Called 3 time. Had terrible experience first two time. Rep didn't give me any reference number about call & hung up on me. We are long term customer & this should not have happened.
   Regards,
[redacted]

Staples again apologizes for the customer's experience with the Rebate program and understands her frustration. At this time the Rebate is processing and the customer has been provided the tracking number.

We apologize that is taking a little longer to address this situation we are certainly working hard to resolve this issue .

Staples apologizes for the inconvenience the customer experienced. Unfortunately, we are unable to return or replace the laptop due to the return timeframe of 14 days. The customer will need to go through [redacted] as it is still covered under the manufacturer's warranty.

Staples apologizes for the inconvenience. The customer had contacted our office and our representatives attempted to place an order for the item as it was out of stock in their local store. Unfortunately, when it came to fulfilling the order, our warehouse reported that the item was not available...

and the order was cancelled. At this point, we cannot place an order for the item as it is not available. The item was available in extremely limited quantities.

We have investigated the customer's concerns with our Rewards department and was advised that for the month of May, according to our database, they spent $76.23, earning them $2.36. Monthly payout that falls below $5.00 rolls over to the next month, so unfortunately, for this month the customer has...

not earned enough for a payout. In regards to them not receiving ink recycling Rewards, it was determined that the $30 Ink qualification dropped off February on 16th, 2015, so they did not qualify for Ink recycling as they remain slightly below the $30 mark . As it turns out, this year the customer has only spent $19.48 on Ink ,so this does not qualify for payout of Recycling as in order to receive ink recycling credits, members must purchase $30 worth of ink and toner in the previous 180 day period. We were also advised that as a goodwill gesture, our Rewards department issued the customer a courtesy coupon on May 5th in the amount of $40.00.

Revdex.com:
I have reviewed the response submitted by the business and have determined...

that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. first, please let me believe you guys send the card to the proper address, please provide the evidence for the mail since this is no way people just trust what you said. second, even what you said is true, why you guys could not provide the detail for how the card were used, how used? when and where?  please give all the information for this.  Most important, I want to know who used it. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
No  Those numbers are completely wrong and fictitious.   In my complaint all of the quotes prior to the one I accepted were HIGHER.   It could NOT be for a smaller print amount.  The quote I accepted I was told would be the total tax and all.  Then when I went to pick it up and pay.  The customer service rep stated that she needed to have her manager come do an over ride.  When the manager got there he refused the over ride to match the quote.  She could clearly see the correct price and He was trying to over charge.     Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

Staples apologizes for any inconvenience we may have caused the customer. The order has been canceled and a refund has been issued.

I have reviewed the response submitted by the business and have determined that the response does...

satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for any inconvenience we may have caused to the customer. In order to receive reimbursement through our 3rd party warranty group [redacted], the customer must have filed for reimbursement within 30 days of the expiration of the warranty. As a gesture of goodwill, we have provided...

the customer with an $80.00 Electronic Gift Card in reimbursement.

We have investigated the new card that was sent out. It was requested on 12/21/17 and takes 15 business days to receive. The 15th business day from then will be on 01/15/18. We must allow the 15 business days before we consider the card lost. Thank you for your continued patience.

Staples apologizes for the inconvenience. The customer noted that they returned to the store to purchase their item 4 days later. At that point, the sale price had changed from their original visit. We would not be able to honor that pricing at this time. We reached out to the customer advising them...

of this and offered to try and find a similar item in the same price range.

Staples apologizes for the inconvenience we may have caused. We have confirmed with our Finance Team that we had submit a request for reversal of these charges on 06/22/15. We have confirmed that the customer's bank has accepted this in the amount of $213.99. Additionally, we provided the customer...

with a goodwill gesture coupon for the troubles.

Staples apologizes for any inconvenience we may have caused the customer. As the special event pricing was available on a limited quantity which depleted, we would be unable to fulfill the customer's request for an order.