Staples, Inc.

Unfortunately, due to the lack of billing verification, a third order would most likely be cancelled. The customer only needs to speak with Operations Support to resolve the issue. If billing is not verified we are unable to process an order for the customer.

Staples apologizes for any inconvenience we have caused. Our records show we issued the refund of $453.62 on 6/23. We did reach out to the customers bank with the authorization number and they advised the credit posted yesterday 6/27. We have also issued a $100 coupon to the customer for all of the...

problems he has encountered.

Staples apologizes for the inconvenience. The customer had contacted our office and our representatives attempted to place an order for the item as it was out of stock in their local store. Unfortunately, when it came to fulfilling the order, our warehouse reported that the item was not available...

and the order was cancelled. At this point, we cannot place an order for the item as it is not available. The item was available in extremely limited quantities.

Better Business...

Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined...

that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. first, please let me believe you guys send the card to the proper address, please provide the evidence for the mail since this is no way people just trust what you said. second, even what you said is true, why you guys could not provide the detail for how the card were used, how used? when and where?  please give all the information for this.  Most important, I want to know who used it. 
Regards,
[redacted]

Staples position on this matter remains unchanged.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  Well that is very unfortunate since MY position remains the same and I will now be filing with the FCC, FTC, AG as well as posting this on [redacted].com, [redacted] and any and all other social media websites and consumer investigative reports news channels who would LOVE to pick up this story of false advertising, & bait and switch which staples is GUILTY of breaking consumer protection laws. Good day.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I am happy to provide pictures, but I have a physical disability that I have offered to provide a doctors note on.  I can't lift a 50 lb shedder upside down to take pictures.  Staples is welcome to inspect the unit.  There is no where in the contract that requires me to do this.  Staples -- shame on you, you sell expensive warranties and then don't honor them. 
Regards,
[redacted]

It was FALSE ADVERTISING.  While Staples offered me a $40 coupon, when I initially contacted them about this matter, they swept it under the rug, never following up even though I made several calls to get updates.  It was FALSE ADVERTISING, because I called several stores (6) and they all had the same response.  We don't have that computer available.  When I did locate a Staples store at the [redacted] Shopping center, [redacted] [redacted], the store manager, Mr [redacted] claimed the computer as his property, then went ballistic on a long time customer.  Most likely he was/is taking the computer inventory/display models that was advertised and reselling it to a business or service for a profit.  
Regards,
[redacted]

Revdex.com:
I have reviewed...

the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
you can see below My payment was check by staples and they replied with "Thank you. I see that the payment and billing information we have on your order is the same as what you gave me.", and also I called to customer service of staples two times they also had replied with "No problem".I think they had a mistake and they must be responsible for this matter! thank you 
------------------ ???? ------------------???: "Staples Live Chat";<[email protected]>;[redacted] [redacted] [redacted]?...⇄ Customer Service Live Chat Session LogThis is an automated email sent from the Staples Live Chat department. The following information is a log of your session. Please save the log for your records. Your session ID for this chat is [redacted].Time Details11/26/2015 05:21:46PM System: "We ask for your assistance: please do NOT send credit card information through chat. Should credit information be required for a transaction, a Staples associate will contact you for the required information."11/26/2015 05:21:46PM System: "Welcome to Staples.com Live Chat. We will be with you shortly."11/26/2015 05:21:48PM Session Started with Agent ([redacted].)11/26/2015 05:21:48PM [redacted]: "check that whether my payment and billing address is update"11/26/2015 05:22:00PM [redacted]: "hi"11/26/2015 05:22:09PM Agent ([redacted].): "Hello [redacted], thank you for contacting Staples Live Chat Support. I am [redacted]. I will be happy to help you with your inquiry today."11/26/2015 05:22:29PM [redacted]: "I just update my payment method"11/26/2015 05:23:06PM Agent ([redacted].): "Are you talking about a specific order?"11/26/2015 05:23:21PM [redacted]: "y"11/26/2015 05:23:30PM [redacted]: "Order Number: [redacted]"11/26/2015 05:24:00PM Agent ([redacted].): "May I have your phone number and ship to address for confirmation, please?"11/26/2015 05:24:29PM [redacted]: "?"11/26/2015 05:24:48PM [redacted]: "ok"11/26/2015 05:24:54PM [redacted]: "hold on"11/26/2015 05:25:27PM [redacted]: "[redacted]"11/26/2015 05:25:49PM [redacted]: "Deliver to: [redacted]"11/26/2015 05:25:57PM Agent ([redacted].): "Thank you."11/26/2015 05:26:31PM Agent ([redacted].): "Going back to your concern, you want me to check if the payment on your order was successfully changed, right?"11/26/2015 05:26:59PM [redacted]: "yes .but I see .the billing address is not update"11/26/2015 05:27:16PM [redacted]: "and the payment card is changed"11/26/2015 05:27:42PM [redacted]: "it works ?"11/26/2015 05:28:15PM Agent ([redacted].): "What are the last four digits of your card and what is the correct billing address?"11/26/2015 05:28:49PM [redacted]: "now is [redacted]"11/26/2015 05:30:37PM [redacted]: "[redacted]"11/26/2015 05:30:47PM [redacted]: "[redacted]"11/26/2015 05:31:25PM Agent ([redacted].): "Thank you. I see that the payment and billing information we have on your order is the same as what you gave me."11/26/2015 05:31:49PM [redacted]: "THANK YOU"11/26/2015 05:31:56PM Agent ([redacted].): "Have I provided you with a solution to your inquiry today? If so, is there anything else I can help you with?"11/26/2015 05:32:08PM [redacted]: "by the way .when will I get it ?"11/26/2015 05:33:43PM Agent ([redacted].): "Your order is scheduled for delivery no later that 12/02/2015 via [redacted] between 9 AM to 5 PM."11/26/2015 05:33:52PM Agent ([redacted].): "*than"11/26/2015 05:34:58PM Agent ([redacted].): "Is there anything else I can help you with?"11/26/2015 05:35:23PM [redacted]: "thanks"11/26/2015 05:35:29PM [redacted]: "it is all"11/26/2015 05:35:35PM [redacted]: "you are nice"11/26/2015 05:35:43PM Agent ([redacted].): "Thank you for contacting Staples Live Customer Support today. Have a wonderful day!"11/26/2015 05:35:43PM [redacted]: "have a good time.today"11/26/2015 05:35:45PM Agent sent nudge11/26/2015 05:35:56PM Session EndedRegards,
[redacted]

As the item was purchased 07/17, the customer will need to go through the manufacturer as the item is still covered under the one year manufacturer's warranty. We are unable to return the item as it is outside of our return policy and this is our final decision.

Staples apologizes for the inconvenience we may have caused. We have confirmed with our Finance Team that we had submit a request for reversal of these charges on 06/22/15. We have confirmed that the customer's bank has accepted this in the amount of $213.99. Additionally, we provided the customer...

with a goodwill gesture coupon for the troubles.

As shown on the attached document, the ad clearly notes that the $250 [redacted] Prepaid Card excludes the [redacted] and [redacted]. Further, it notes in the disclaimer the following text: "$250 rebate cannot be combined with $400 rebate."

Staples has confirmed that the customer received a check for the mentioned amount. The situation has been resolved.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. We've issued a refund for half of the order in-store and Mr. [redacted] has received remaining missing part of his order.

Thanks,[redacted]Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
---------------- Regarding Order# [redacted], as soon as I placed order, I received email saying my order is on hold so I called customer service & I was told that we missed payment to our staples credit card. It happened because we didn't receive mailed statement so we missed payment. I made payment on same day giving bank account & routing number on Dec 28 & hold was removed. She said order will be shipped on Dec 29th. I never received any email about cancellation till yesterday. I came to know about it when I logged into staples & I checked order history. I was upset because1. Mailed staple statement never arrived so we missed payment2. Payment was made over the phone & I was promised that order will be shipped next day & it wasn't shipped3. Order was cancelled without any notificationAlso if staple doesn't do price match [redacted], it shouldn't have been listed on your website. I googled & noticed the page that you pricematch them [redacted] 
First link - [redacted]So I got into process of price matching. Called 3 time. Had terrible experience first two time. Rep didn't give me any reference number about call & hung up on me. We are long term customer & this should not have happened.
   Regards,
[redacted]

Staples apologized to the customer for the damaged storage cabinet and inconveniences. The customer was reached out to and offered compensation on the cabinet to their satisfaction. The customer is aware we are further researching the broken light fixture issue and will follow up. The customer said...

all was fine now with the cabinet issue.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I do not accept the reply from the business.  Staples says there is nothing they can do about my missing box. I paid them and gave them my box.  I believe they owe it to customers to provide the service they are taking money for.They won't even try
Regards,
[redacted]

Staples again apologizes for the customer's experience with the Rebate program and understands her frustration. At this time the Rebate is processing and the customer has been provided the tracking number.