Staples, Inc.

Staples apologizes for the inconvenience. We have advised our customer previously of our coupon policy on 9/17/2014. This decision is final and we invite our customer to shop in store. The restriction would not be lifted.

Staples took care of the [redacted] Gift Card zero balance issue for this customer. We did so by crediting his credit card used on the order for $90.00 per his request. The customer has been advised via voice mail of the resolution.

Staples apologizes for any inconvenience caused to the customer. We have verified with the manufacturer that the item is back in stock, we have contacted the customer to advise, and have replaced the order.

Staples apologizes for the inconvenience the customer has experienced. All gift cards are set at a delivery of 1-10 business days for online cards. The gift cards purchased online are sent from a third party company named [redacted]. Unfortunately, for security reasons, they are unable to...

provide us with the activation codes. However, they did advise for you (the cardholder) to call them at [redacted] and they will gladly assist you with the activation. We are also emailing you a $15 courtesy coupon for the inconvenience.

Staples apologizes for any inconvenience we may have caused to the customer. Due to the popularity of the Cyber Monday sale, the demand was extremely high and we sold out of the [redacted] Mini 4 faster than anticipated. Please note that emailed confirmations received upon placing an order are in...

recognition of your request for an item and not a confirmation that your order will ship. Sale items are "while supplies last" and as a result, we are unable reorder this item at the sale price once stock is replenished.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve...

my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The company has not made  a formal response to the Revdex.com but has instead replied to me via direct email and is refusing to honor the advertised rebates. I have provided them with the information they requested to look into it and they have chosen to ignore their responsibility. They have been informed that they are violating false advertising laws amongst other consumer protection laws and have used bait and switch tactics and they simply do not care.  There are MANY other people who have been denied their rightful rebate and they will not be allowed to get away with it.
Regards,
[redacted]

Staples apologies for the inconvenience. The customer has been refunded the amount of the order back to the customer's method of payment.

Staples apologizes for the inconvenience. We have investigated your claim and was able to determine that customer’s email address was showing deliverable for marketing emails. We have opted customer email to not receive marketing emails in the future. The change will process in 10 business days, any...

emails planned in the 8 – 10 days prior to that time will still be sent to the address that was on file.

The fact is that I called [redacted]. The so-called insufficient funds argument is moot since I had over $1,200.00 and no freeze happened to the account. Also the poor service and egotism on part if the supervisor shows she did not care. [redacted] had much better self-service and they charged me half the price of Stables. Therefore, Staples is showing that they are willing to steal customer money. For this reason their offer is fully rejected. I want my refund and to never return to Staples, as noted in this case.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

Staples apologizes for the inconvenience. We have issued a refund to the customer for the amount paid for the shipping service. The customer updated us and let us know that the package was returned to the sender.

Staples apologizes for the issues the customer experienced with the Staples Credit Card promotion. [redacted] has made the adjustment of $11.84 of interest charges assessed for the months of November 2015 through January 2016. [redacted] is sending the customer a letter to advise them of the credits...

issued to their account. Again, Staples apologizes for the inconvenience and frustration the customer experienced.

We apologize to the customer for the inconvenience we may have caused. We have reached out to the customer to advise we have discovered that the price of the item listed on Staples.com was a typographical error. Unfortunately, we would not be able to provide the product at that price as Staples does...

not honor typographical errors.

Staples apologizes for the inconvenience. The information the customer has provided has been added to our do not call list. We reached out to the customer informing them of this.

We have addressed the issue with the store and their lack of knowledge about online returns. The situation is rectified and will not occur again in store.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
As indicated in the business' response of 2/10/16, the $70 gift card was provided as resolution for failure to pay bonus rewards earned on several transactions.  As such, the business is attempting to use the same resolution to resolve a separate issue, in this case the price protection guarantee claim.  Accordingly, the business still has failed to provide compensation for the 14-day price protection guarantee claim.  In light of the foregoing, I'll give the business one last opportunity to resolve the issue before seeking assistance from my state's Attorney General's office.
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. Per the intake paperwork the customer signed, it clearly states Staples is not responsible for data loss. When signing this document the customer agrees to the terms and conditions of the services provided. Per our conversation with the customer, the gift card in the value of $100.00 is still offered, but no further compensation will be provided. We have also attached the signed paperwork the customer was provided when dropping off the computer.

Staples apologizes for the misinformation provided at the checkout. We have issued a $25.00 Staples Rewards courtesy coupon to be posted to the customer's online Rewards account. The customer can expect that to be posted in the next 48-72 hours. The amount is based on the subtotal and tax is not...

included in calculating the Rewards earned. Again Staples apologizes for the customer's experience with this Staples Rewards promotion.

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

This complaint shows that a rebuttal was sent, but no statement is included. Further, what she is seeking is not possible due to the way the reorder was done. It would have been much more difficult and time consuming to process had it be done according to procedure.