Staples, Inc.

Staples apologizes for the inconvenience the customer has experienced. All gift cards are set at a delivery of 1-10 business days for online cards. The gift cards purchased online are sent from a third party company named [redacted]. Unfortunately, for security reasons, they are unable to...

provide us with the activation codes. However, they did advise for you (the cardholder) to call them at [redacted] and they will gladly assist you with the activation. We are also emailing you a $15 courtesy coupon for the inconvenience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve...

my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The company has not made  a formal response to the Revdex.com but has instead replied to me via direct email and is refusing to honor the advertised rebates. I have provided them with the information they requested to look into it and they have chosen to ignore their responsibility. They have been informed that they are violating false advertising laws amongst other consumer protection laws and have used bait and switch tactics and they simply do not care.  There are MANY other people who have been denied their rightful rebate and they will not be allowed to get away with it.
Regards,
[redacted]

Staples apologizes for the misinformation provided at the checkout. We have issued a $25.00 Staples Rewards courtesy coupon to be posted to the customer's online Rewards account. The customer can expect that to be posted in the next 48-72 hours. The amount is based on the subtotal and tax is not...

included in calculating the Rewards earned. Again Staples apologizes for the customer's experience with this Staples Rewards promotion.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I already replaced first order. For [redacted], confusion happened because staples link stated that you pricematch with [redacted]. If not, staple should take down that page which confuses other people. I almost spent couple of hours on this. At Least I should be provided with courtesy credit .
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

Staples apologizes, we are unable to honor the order for the mispriced item. We have resent a confirmation of the cancellation of the order to the customer and at this time consider the matter closed.

Staples apologies for the inconvenience. The customer has been refunded the amount of the order back to the customer's method of payment.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
his response is not adequate.  They did not notify me of the issue, I contacted them on numerous occasions.  They agreed that I had received the wrong computer due to warehouse mistakes.  Then when the [redacted] was not delivered on the date they stated the second time I contacted them and they said they were out. of the laptops.  When I did not accept this excuse the supervisor  informed me it was a typo.  This is fraud.  If I had not contacted them I would have a laptop for more money than it was worth.  I would also not be aware I had the wrong laptop delivered since the laptop was 13 inches as well.
Regards,  [redacted] - [redacted]  
[redacted]

Staples apologizes for any inconvenience we may have caused to the customer. Due to the popularity of the Cyber Monday sale, the demand was extremely high and we sold out of the [redacted] Mini 4 faster than anticipated. Please note that emailed confirmations received upon placing an order are in...

recognition of your request for an item and not a confirmation that your order will ship. Sale items are "while supplies last" and as a result, we are unable reorder this item at the sale price once stock is replenished.

Due to the inconvenience the customer experienced and for a goodwill gesture, Staples is sending the customer a check for $250. They will receive it within 7-10 business days.

Staples apologizes for the issues the customer has experienced with this screen replacement service. The store is refunding the customer for the service. Also, the store has worked with the customer and a check is being issued from the vendor for the damaged [redacted]. Arrangements are being made to have...

the [redacted] sent to the store and with the customer present will do a backup of the data and wipe the tablet clean. Again, Staples apologizes for this customer experience.

Staples apologizes for the inconvenience the customer experienced. Per our terms and conditions with [redacted], we offer free shipping for eligible items on orders of $49.99 and over. We have informed the associates involved of the program as well so that this does not happen in the future.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
yes the table was stored for 1 year. but the fact is it was stored in an environment controlled car dealership showroom and was still wrapped in its original cardboard from the table manufacturer. the mere fact that the table set in a different showroom and not in the showroom of its final destination is a very poor excuse for not standing behind a product.
Regards,
[redacted]

Staples apologizes for the inconvenience. We have issued a refund to the customer for the amount paid for the shipping service. The customer updated us and let us know that the package was returned to the sender.

Staples apologizes for any inconvenience caused to the customer. We have verified with the manufacturer that the item is back in stock, we have contacted the customer to advise, and have replaced the order.

We apologize to the customer for the inconvenience we may have caused. We have reached out to the customer to advise we have discovered that the price of the item listed on Staples.com was a typographical error. Unfortunately, we would not be able to provide the product at that price as Staples does...

not honor typographical errors.

Staples apologizes for the issues the customer experienced with the Staples Credit Card promotion. [redacted] has made the adjustment of $11.84 of interest charges assessed for the months of November 2015 through January 2016. [redacted] is sending the customer a letter to advise them of the credits...

issued to their account. Again, Staples apologizes for the inconvenience and frustration the customer experienced.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 Regards,
[redacted]

Staples apologizes for the inconvenience. We have reached out to the customer and from the information that was provided, it seems like the items that were looking to be purchased were not the same item indicated on the shelf tag. A manager recognized that there was an inconvenience, and so offered...

a $5 discount on the customer's purchase. This offer stands, however, we would be unable to offer the price shown on the shelf tag.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]