Staples, Inc.

Staples apologizes for the inconvenience the customer experienced. Per our terms and conditions with [redacted], we offer free shipping for eligible items on orders of $49.99 and over. We have informed the associates involved of the program as well so that this does not happen in the future.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I already replaced first order. For [redacted], confusion happened because staples link stated that you pricematch with [redacted]. If not, staple should take down that page which confuses other people. I almost spent couple of hours on this. At Least I should be provided with courtesy credit .
Regards,
[redacted]

Staples apologizes for the rebates issues the customer has described. We reviewed the rebates submit on [redacted].com and can confirm that the rebate is processing as intended. We have taken screenshots and provided them to the customer for their records. We invite the customer to contact...

us directly for any other issues.

Staples apologizes for the issues the customer has experienced with this screen replacement service. The store is refunding the customer for the service. Also, the store has worked with the customer and a check is being issued from the vendor for the damaged [redacted]. Arrangements are being made to have...

the [redacted] sent to the store and with the customer present will do a backup of the data and wipe the tablet clean. Again, Staples apologizes for this customer experience.

Staples apologizes that the customer had an issue with a Rebate card. We sent the customer a $20.00 Staples Coupon via email to cover the issue with the Rebate card, which the customer accepted.

As indicated on Staples.com Help Center, when placing an order, "The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell." Additionally, "Note, the Order Status information for staples.com orders, catalog orders and Staples® Ship Center Orders does not necessarily represent the final order — especially if any changes were made due to product availability, credit card authorization, tax and coupons." After the order confirmation was issued, the order was sent for fulfillment. Upon attempting to fulfill, the items were reported as out of stock. We would not be able to fulfill the order at that price point as the items are while supplies last. The above information can be found at the following link: http://www.staples.com/sbd/content/help-center/placing-and-canceling-orde...⇄

Due to the inconvenience the customer experienced and for a goodwill gesture, Staples is sending the customer a check for $250. They will receive it within 7-10 business days.

Staples apologizes for any inconvenience the customer experienced. Unfortunately, we were unable to verify the billing information provided on the order. As stated in our terms and conditions, the receipt of an email order confirmation is simply a recognition that we have received your requested...

order, and does not constitute an offer to sell. We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers. The customer can replace the order, however they will need to speak to Operations Support to verify billing information beforehand.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. i don't accept their judgement. I request someone from staples contact me directly to settle the matter.[redacted] Regards,
[redacted]

Staples apologizes, we are unable to honor the order for the mispriced item. We have resent a confirmation of the cancellation of the order to the customer and at this time consider the matter closed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
his response is not adequate.  They did not notify me of the issue, I contacted them on numerous occasions.  They agreed that I had received the wrong computer due to warehouse mistakes.  Then when the [redacted] was not delivered on the date they stated the second time I contacted them and they said they were out. of the laptops.  When I did not accept this excuse the supervisor  informed me it was a typo.  This is fraud.  If I had not contacted them I would have a laptop for more money than it was worth.  I would also not be aware I had the wrong laptop delivered since the laptop was 13 inches as well.
Regards,  [redacted] - [redacted]  
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
yes the table was stored for 1 year. but the fact is it was stored in an environment controlled car dealership showroom and was still wrapped in its original cardboard from the table manufacturer. the mere fact that the table set in a different showroom and not in the showroom of its final destination is a very poor excuse for not standing behind a product.
Regards,
[redacted]

At no time was there any compromise of any financial information. As previously stated, Rewards are not able to be used by another account. We have corrected the printing error to prevent this from happening again. Should the customer wish, we can close their account and open a new one, maintaining status.

Staples position remains the same. The price the customer was charged is correct based upon our current rates. Staples is unable to provide a refund of the customer's order.

The customer has been advised that we are in the process of removing his email contact information from all of our systems. We are working with our suppression team to ensure that there will be no further contact from Staples via email. If the customer is seeking to take legal action, we...

unfortunately would not be able to provide assistance of legal counsel or advice to the customer. Any actions that the customer would elect to take against Staples would be at his sole discretion and Staples would not be able to provide guidance as to how to complete that action.

When submitting for a rebate, the consumer agrees to the terms and conditions of the rebate program. One of these conditions is that if the card is not used within an allotted time frame there will be monthly fees deducted from the card's balance. We apologize for the inconvenience, but will not be issuing any further compensation back to the card.

The customer may review their purchases via the "My Software Downloads" section in their account. Further instructions are available at the following link: [redacted]

Staples apologizes for any inconvenience we may have caused the customer. We've issued a $150 courtesy coupon and all service concerns have been addressed with our delivery carrier.