Staples, Inc.

Staples apologizes for the inconvenience. The information the customer has provided has been added to our do not call list. We reached out to the customer informing them of this.

Staples apologizes for the inconvenience. We have advised our customer previously of our coupon policy on 9/17/2014. This decision is final and we invite our customer to shop in store. The restriction would not be lifted.

Staples position on this matter remains the same. The customer has been provided a refund and the concerns contained in the letter will be addressed appropriately.

Staples apologizes for the rebates issues the customer has described. We reviewed the rebates submit on [redacted].com and can confirm that the rebate is processing as intended. We have taken screenshots and provided them to the customer for their records. We invite the customer to contact...

us directly for any other issues.

Staples apologizes for any inconvenience the customer experienced. Unfortunately, we were unable to verify the billing information provided on the order. As stated in our terms and conditions, the receipt of an email order confirmation is simply a recognition that we have received your requested...

order, and does not constitute an offer to sell. We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers. The customer can replace the order, however they will need to speak to Operations Support to verify billing information beforehand.

Staples apologizes for any inconvenience the customer has experienced. Per the intake paperwork the customer signed, it clearly states Staples is not responsible for data loss. When signing this document the customer agrees to the terms and conditions of the services provided. Per our conversation with the customer, the gift card in the value of $100.00 is still offered, but no further compensation will be provided. We have also attached the signed paperwork the customer was provided when dropping off the computer.

Staples apologizes that the customer had an issue with a Rebate card. We sent the customer a $20.00 Staples Coupon via email to cover the issue with the Rebate card, which the customer accepted.

We have addressed the issue with the store and their lack of knowledge about online returns. The situation is rectified and will not occur again in store.

Staples took care of the [redacted] Gift Card zero balance issue for this customer. We did so by crediting his credit card used on the order for $90.00 per his request. The customer has been advised via voice mail of the resolution.

This complaint shows that a rebuttal was sent, but no statement is included. Further, what she is seeking is not possible due to the way the reorder was done. It would have been much more difficult and time consuming to process had it be done according to procedure.

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. i don't accept their judgement. I request someone from staples contact me directly to settle the matter.[redacted] Regards,
[redacted]

The fact is that I called [redacted]. The so-called insufficient funds argument is moot since I had over $1,200.00 and no freeze happened to the account. Also the poor service and egotism on part if the supervisor shows she did not care. [redacted] had much better self-service and they charged me half the price of Stables. Therefore, Staples is showing that they are willing to steal customer money. For this reason their offer is fully rejected. I want my refund and to never return to Staples, as noted in this case.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
As indicated in the business' response of 2/10/16, the $70 gift card was provided as resolution for failure to pay bonus rewards earned on several transactions.  As such, the business is attempting to use the same resolution to resolve a separate issue, in this case the price protection guarantee claim.  Accordingly, the business still has failed to provide compensation for the 14-day price protection guarantee claim.  In light of the foregoing, I'll give the business one last opportunity to resolve the issue before seeking assistance from my state's Attorney General's office.
Regards,
[redacted]

When submitting for a rebate, the consumer agrees to the terms and conditions of the rebate program. One of these conditions is that if the card is not used within an allotted time frame there will be monthly fees deducted from the card's balance. We apologize for the inconvenience, but will not be issuing any further compensation back to the card.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns...

in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for the customer's experience in regards to the delivery of this package with [redacted].As Staples is only an approved shipper for [redacted], we are not liable for any lost or damaged shipments and therefore do not compensate for shipments. All claims must be submitted to [redacted] for them to...

evaluate. Again, Staples does apologize for the inconveniences to the customer but cannot accept responsibility.

Staples apologizes for the inconvenience the customer experienced. As we are only an approved shipper for [redacted], we do not carry the full assortment of envelopes and packages. If the customer requires these, the best option is to go to a [redacted] store/location.

Staples apologizes for any inconvenience caused to the customer. We have processed the customers refund in the amount of $5.93. We have contacted the customer and advised he should see the refund post back to his credit card within 3-5 business days. We also provided him with an email...

confirmation.

Staples apologizes for the customer's experience with the reimbursement for his printer repair from [redacted]. A [redacted] representative has been in contact with the customer and the check is being reissued. The customer has been provided with the [redacted] representative's contact...

information should he not receive the check. Again, Staples apologizes for the inconvenience and frustration the customer experienced with this matter.