Staples, Inc.

Our coupon states that the 25% is paid on the "amount paid after application of all promotions, coupons, instant savings and rewards redemptions and does not include tax or shipping." Staples would not pay out Rewards for coupons used. We consider this matter closed.

Staples apologizes for the inconvenience the customer has experienced. The customer will need to return to the store to have the refund processed.

We have investigated the matter fully and were able to determine that order numbers [redacted] and [redacted] were refunded in our store in [redacted], NY ([redacted]), on 3/11/2015, for the combined amount of $526.81 credited to the customer. We have attached the receipts as proof of credit. Order...

[redacted] was placed on 2/16/2014 and shows as delivered to our store in [redacted], NY ([redacted]) on 2/18/2014. There were no reports from the customer at that time that he had not received this order. Order [redacted] was placed on 11/24/2013 and shows delivered to our store in [redacted], NY ([redacted]) on 11/26/2013. As with the previous order, there was no contact made from the customer at that time to advise that he had not received his order. Had that been the case, we would have been able to investigate with the store and reship the order if it was not found; however, due to the amount of time has passed, we are unable to substantiate his claims that he did not receive these items and are unable to refund him. The customer contacted our office regarding this matter and was advised he would need to dispute these charges with his credit card provider. Our position on matter remains the same.

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I received the credit that Staples which make an error.  Still not happy cause I request update my reward status couple time but get ignore.  Not my job to make call or email on any transaction for reward points. As I purchase almost $5000 from staples, I check my account and remain at low level account status. You are only $ 844.59 away from keeping your status!Learn more about Premier benefitsI am not happy two bad experience in a row from past couple transaction. Please fixed the problem and appreciate if you can issue some free credit win back my buying experience at staples.      Regards,
[redacted]

Staples position remains the same. The price the customer was charged is correct based upon our current rates. Staples is unable to provide a refund of the customer's order.

Staples position remains. We require a U.S. issued card for placing orders as listed in our "Payment Options" at the Staples.com Help Center. That can be viewed at the following link: http://www.staples.com/sbd/content/help-center/payment-information.html#1...⇄

Staples apologizes for any inconvenience the customer has experienced. We have apologized to the customer and requested a new rebate card be send to him to original mailing address. Will be received within 15 business days starting July 7th.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This is the typical response I have received from Staples several times. They continue to refuse to address the REAL issue, which is THEIR employee's refusal to honor their own store policy. It clearly states on the back of the store gift card that value CAN be added to the card. When I returned the merchandise to the store, their clerk flatly refused my request to pay extra to add a small amount to the card. That is a clear violation of their own policy. I will gladly make a photocopy of the card to prove this point. This is the point of contention, NOT the low value they gave me for the items I returned. Regards,[redacted]

Staples apologizes for any inconvenience we may have caused the customer. We've issued a $150 courtesy coupon and all service concerns have been addressed with our delivery carrier.

Revdex.com:
IN reference to complaint #[redacted]. I went to the local office, explained the same information. Demanded the footage pulled for reference. Then & only then was my money refunded by the manager. It is disgusting how America's businesses are circling the drain.  So now consider issue closed as resolved. 
Regards,
[redacted]

We apologize greatly for the misinformation. Our Staples policy regarding gift card use states that "Gift cards cannot be used for credit card payments or to purchase other gift cards (including Staples gift cards) or wireless cards. No more than five cards may be used for any single purchase. Cards...

may not be consolidated." This statement can be viewed at the following link: [redacted] . We will advise and educate our associates to ensure that accurate information is being shared with our customers.

Staples apologizes for any inconvenience the customer has experienced. We determined and confirmed with [redacted] that the printers have been delivered with two tracking numbers to the requested address. The customer will need to place a claim for missing merchandise with [redacted]

Staples apologizes for the confusion with the customer's refund. We have issued the credit back to the method of payment on the order. Please disregard any further emails that state you need to return the product.

We apologize for the inconvenience we may have caused with the [redacted] Flash Drive the customer was looking to purchase. The item that was ordered was incorrectly advertised with a pricing error. Due to this typographical error, the order was cancelled and is not able to be fulfilled.

Staples apologizes for the inconvenience that the customer experienced. On 08/25/16, the customer emailed us and advised us of the situation. That day we sent the customer a $10 courtesy coupon for the inconvenience, which was more than the $1 coupon that they had.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 I need the GIFT CARD tracking number, and I need know who issued it, the order's shipping address, and the name. 
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. We have addressed the issue with the [redacted] store and have issued the customer a $10 courtesy coupon for the inconvenience. The credit for the product will be issued when the item is received back in the warehouse.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 I have not received ANY calls or emails about this matter. The number listed works and is via Google Voice which I can show has no such calls. The same with my email. Please supply me a number to reach Staples at and I will call to speak on this matter. 
Regards,
[redacted]

The customer may review their purchases via the "My Software Downloads" section in their account. Further instructions are available at the following link: [redacted]

Revdex.com:
I...

have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]