Staples, Inc.

Staples apologizes for the delay in picking up the items. The unit number had not been included on the order so the driver could not verify which unit it was. We have confirmed that the damaged items have been picked up as of 01/27/17.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I received 2 coupons in the mail with no letter from Staples. The coupons require that I actually spend more money at Staples. One coupon offers regular priced purchase or 20 or more. One coupon offers 30 off online order of 60.00 or more. I am not interested in having to spend additional money at Staples to get a discount for a settlement. This does not address the issue.  Going forward so others could avoid what happens to me, if the stores would clearly put the receipt information that the purchaser could read(and not coded information that is only known in the store) and put the warranty expiration date on the receipt that would have eliminated this bait and switch that happened to me.

Staples position on this matter remains the same. We are unable to replace software that was installed on a customer computer. It is the responsibility of the customer to ensure that they have their own data backed up. This is outlined on the work order that is signed before work is started.

We have tried contacting the customer directly to assist with their concerns, however, we have been unable to establish contact. Should the customer reach out to us again, we would be more than happy to review the issues with them further.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I just wish the same issue doesn't happen again. The reason Staples wasn't able to verify my info was due to it's outdated system and as a customer, me getting penalised is something I don't want happening again.Even though with this complaint I am not getting what I want at the price I want, at least I have the complaint documented.Once again, I request the customer service representatives to be courteous to their customers.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference...

to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank You Revdex.com! Appreciate your help!Best Regards,
[redacted]

Revdex.com:  I still...

think that the disclosure of the fees should be at the copy center as this new fee was just introduced recently in the past few months 
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. It should b noted that this issue was only resolved by the professionalism and dedicated efforts of [redacted], from Staples Execuive Customer Relations department.  She resolved multiple issues to make this right.  Staples needs more employees like her.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and...

have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I understand that Staples shows the order was "delivered."  But I'm complaining because  the order was NOT delivered.  For that reason, I'm requesting a refund.
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. Customer has his computer and was not charged for data transfer. Customer stated issue is resolved and no further help is needed.

Staples apologizes for the inconvenience. We can confirm that the customer has been removed from email solicitations. It can take up to 30 days to be fully stop received emails.

Staples apologizes for any inconvenience caused to the customer.  A refund in the amount of $159.99 has been issued to the customer's original method of payment as of 7-8-16 which should post to her Debit Card account within 3-5 business days. Even though this was not part of the original...

"Desired Settlement" A technician was sent to her home who picked up the computer did what they could to repair it and took the computer back to the customer's home, this service was provided free of charge. A new mouse order was processed to replace the mouse that was lost in store which is better quality than the one provided by the store. Order # [redacted] expected delivery Wednesday 7/13 via [redacted]

Staples apologizes for the inconvenience. This item was incorrectly priced. As a result, the order was cancelled due to a typographical error. We would not be able to replace the order at that price.

Better Business...

Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am not fully satisfy because they don't HONOR the $10 coupon I have as a part of the money out of my pocket. Coupon it's like the credit I have and the value is the same as other real money, If they do, then they should have count it $90.99 instead of $80.99 and I should have gotten 25% from it which is $22.75 not $20.00. If they only honor the $80.99, so what's the point of "Coupon"? they don't honor it? Coupon is for the benefits of the customer, not for the Staple that take those for their advantage. I have been buying toners and inks from staple, mostly because they do have promising rewards, however I have never gotten any "REAL" rewards on my account, it's kinda like they fooled me through their promotions. Just do the right business, so that the customer satisfy. 
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thanks for the response. Unlike the business states, they didnt fix it by themselves, I had to waste a lot of time with one of their chat agents to get this fixed.

Staples apologizes for the inconvenience the customer experienced. As stated in our terms and conditions, the receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right to limit the...

quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers. At this time, Staples is unable to backorder, offer a raincheck, or honor the price for the out of stock item.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  Thank you for taking care of this matter with Staples. They called me and did apologize and paid me back some of the money. I picked that up on 4/29/16. Thank you

Staples apologized to the customer for any inconvenience they may have experienced. We have spoken with the customer and resolved the issue. The customer understands that we will not be compensating due to the fact the product was thrown out by customer.