Staples, Inc.

Revdex.com:According to the resolution offered by the business, there is now a 4-6 week waiting period for the cash gift card rebate that was the original offer.  Hence my acceptance of Staple's offer is pending confirmation of the cash card rebate. 
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response submitted by Staples and have determined that the response satisfies my computer repair issue in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Kind Regards,
[redacted]

We sent the customer an email stating the item that was ordered is on back order until May. We were able to cancel the order and informed the customer that the order was not billed. Advised the customer if they see a pending charge that will drop off within 72 hours.

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:  I still...

think that the disclosure of the fees should be at the copy center as this new fee was just introduced recently in the past few months 
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Staples is answering very rude with same monop0ly answer. They have to send me the items I ordered.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I received 2 coupons in the mail with no letter from Staples. The coupons require that I actually spend more money at Staples. One coupon offers regular priced purchase or 20 or more. One coupon offers 30 off online order of 60.00 or more. I am not interested in having to spend additional money at Staples to get a discount for a settlement. This does not address the issue.  Going forward so others could avoid what happens to me, if the stores would clearly put the receipt information that the purchaser could read(and not coded information that is only known in the store) and put the warranty expiration date on the receipt that would have eliminated this bait and switch that happened to me.

We have tried contacting the customer directly to assist with their concerns, however, we have been unable to establish contact. Should the customer reach out to us again, we would be more than happy to review the issues with them further.

Staples apologizes for any inconvenience the customer has experienced. Customer has his computer and was not charged for data transfer. Customer stated issue is resolved and no further help is needed.

Staples position on this matter remains the same. We are unable to replace software that was installed on a customer computer. It is the responsibility of the customer to ensure that they have their own data backed up. This is outlined on the work order that is signed before work is started.

We apologize for the inconvenience the customer experienced. We are unable to issue a check as some of the funds have been used. However, we have refunded the fees as a one time courtesy and the card balance is now $12.95.

Staples apologizes for the troubles the customer has faced. In our system, it shows the method of payment was declined. Should the customer wish to place a new order, it would be done so at the current price. Unfortunately, we would not be honoring the price from the unsuccessful order.

Staples apologizes for the inconvenience the customer experienced. We have researched the situation and have determined that the store had the wrong signage customer facing. We have issued the customer a $100 courtesy coupon for the inconvenience and corrected the signs in store.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Again, Staples just cancelled my order due to their glitch in the system. There was no issue at all with the payment I made to purchase the order. I have a proof that I was able to order a backpack (order # [redacted]) from Staples.com using the same credit card as I purchased the [redacted].Regards,
[redacted]

Staples apologized to the customer for any inconvenience they may have experienced. We have spoken with the customer and resolved the issue. The customer understands that we will not be compensating due to the fact the product was thrown out by customer.

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thanks for the response. Unlike the business states, they didnt fix it by themselves, I had to waste a lot of time with one of their chat agents to get this fixed.

Staples apologizes for any inconvenience caused to the customer.  A refund in the amount of $159.99 has been issued to the customer's original method of payment as of 7-8-16 which should post to her Debit Card account within 3-5 business days. Even though this was not part of the original...

"Desired Settlement" A technician was sent to her home who picked up the computer did what they could to repair it and took the computer back to the customer's home, this service was provided free of charge. A new mouse order was processed to replace the mouse that was lost in store which is better quality than the one provided by the store. Order # [redacted] expected delivery Wednesday 7/13 via [redacted]

Staples apologizes for the inconvenience. This item was incorrectly priced. As a result, the order was cancelled due to a typographical error. We would not be able to replace the order at that price.

Staples apologizes for the inconvenience. We reached out to the customer and have resolved the issue as reported by the customer. The customer acknowledged that they are able to sign into their account with no errors. No Rewards coupons were expired and as such, we are unable to accommodate the...

customer's request for compensation.