Staples, Inc.

Horrible company. No wonder no one wants to shop there at all. I made a really bad decision shopping there. I hope a company terrible like this will go out of business soon! 
Regards,
[redacted]

Staples apologizes for the inconvenience. We have contacted the customer to issue them a $50.00 refund onto his online order [redacted] to cover the $50.00 [redacted] rebate card that he never received from [redacted] The customer accepted this resolution and should see this reflected on their...

account within 3 - 5 business days.

We have looked into the issue and apologize for any inconvenience. We have sent the customer an $18.00 Staples Coupon for use on a future purchase with us.

Staples apologizes for the inconvenience. We reached out to the customer about the rebate issue they have experience. We offered to issue them a $35 Staples Gift Card in addition to the rebate they are expecting. They accepting this and will be awaiting the arrival of their rebate. Should the...

customer have any other issues, we invite them to reach out to us to resolve the matter.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does...

satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for the troubles the customer experienced. We have been in contact with the customer and advised them that they can expect both the $50 Staples Coupon that was originally intended, and an additional $25 Staples Coupon. This should arrive via mail in 7-10 business days.

We apologize for the inconvenience we may have caused. We have issued a check for the total amount of the rebate and the customer can expect to receive this in 7 - 10 business days.

Staples apologizes for the inconvenience the customer experienced. We have issued the customer $100 back to the customer's method of payment on the order.

Staples recently had a Small Claims case regarding this matter. The judge found in favor of the customer and advised we have to pay the customer is $62.07. We have sent a check that he will receive within 10-14 business days. We are unable to provide further compensation regarding this matter and...

consider the case closed. The customer is welcome to contact our 3rd party rebate provider, [redacted], to dispute the matter with them. They can be reached at [redacted].

Staples apologized to the customer for the inconvenience they experienced in their local store. We have also issued the customer a $40 check that they should receive within 7-10 business days. Also, we have addressed the issue with the store to make sure this does not happen again.

Revdex.com:
I have reviewed the response submitted by the business and have determined...

that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I went to the message to see how my complaint was doing and it says it was resolved. No it was not I was told I would get a $ 200 dollar refund for the lack of service I received when I bought a New tower on the October 1 and get $ 60 .00 in coupons, that is what I agreed to on the phone.What I received was No coupon and a $ 79.99 refund for the work not done .the $159.99 the refund that I had already gotten for them being unable to fix my old tower and had Nothing to do with the problems that accrued afterwards with the new tower purchased .so I never received what was agreed upon what is my recourse? How can this be resolved I never  received an update  or anything.  [redacted]
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We have reached out to the customer about the order that was placed. The item order was advertised on the product page, as well as during the checkout process, as refurbished. We sent the customer documentation indicating the refurbished status. As a gesture of goodwill, we offered to send the...

customer a $35 Staples Coupon, nearly the full amount of the order. We would be unable to ship the customer a brand new unit.We are currently awaiting a response from the customer.

We apologize for the troubles the customer experienced. In contacting the customer, we advised the customer of our coupon redemption process and procedures, as well as the terms and conditions. Unfortunately, we would not be applying the additional $15 coupon as requested as no coupon code was...

provided that we could verify.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Ladies and Gentlemen:   I do have my computer back from [redacted] finally.  I got it back November 22nd,  but I am not sure where I stand with Staples.  I’ve been trying t contact [redacted], the secretary to the President of Staples.  She gave me her direct number and I have left two messages on her voice mail, and have not heard from her as of this date.   When she contacted me om November 7, 2016 she started to say that Staples was going to give me a new computer, and I told her that I had all ready sent it back to [redacted], and she asked me to keep her informed, which I was trying to do when I made two calls to her to no avail.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
How I was treated in the store was never addressed. I was literally yelled at by a member of management in the store in front of many other shoppers. The store involved has continuously lied, corpirate has sided with the store over and over again although I have witnesses to back up my story. Corpotate is really not interested in the truth. Also, saying that they apoligized for the "inconvenience" is simply untrue. I was also pretty much bullied by Staples over the compensation and am still out over $100.
Regards,
[redacted]

The customer themselves acknowledged in their own complaint filing that the "website shows that 3 are still available at the [redacted] location and one available at another location in my area." As it stands, we are not able to offer this item at the previously offered price.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  
Regards,
[redacted]
I still have not received the copun from staples,,, I me this matter is not settle, they have not made no offer to send it to me or mail it to me

I am looking for the video recoding the process of unboxing the package to prove the real quantity of the items in the packages.Please allow me some extra time.Thanks! [redacted] Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 12174585. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted] Yang

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not ' r resolve my issues and/or concerns in reference to They still don't seem to get it. My complaint is that the policy stated by their representative is diferent then the policy that they are now presenting. TIhey have obviously  failed to let their representatives know about this policy. I expect them to stand by the policy stated by a staples representative and match the price.    
Regards,
[redacted]

Staples apologizes for any inconvenience caused to the customer. Due to the issue being software and not hardware damage Staples has made the decision no to replace the phone. We advised the customer that we will refund the amount paid for the diagnosis/screen and battery replacement.  The...

customer was advised to stop back in the store at their convenience for the refund.