Staples, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
How I was treated in the store was never addressed. I was literally yelled at by a member of management in the store in front of many other shoppers. The store involved has continuously lied, corpirate has sided with the store over and over again although I have witnesses to back up my story. Corpotate is really not interested in the truth. Also, saying that they apoligized for the "inconvenience" is simply untrue. I was also pretty much bullied by Staples over the compensation and am still out over $100.
Regards,
[redacted]

Staples apologizes for the confusion regarding the maintenance fees on the pre-paid [redacted] card and issued the customer a $35 Staples Gift Card.

We apologize for the inconvenience we may have caused. We have issued a check for the total amount of the rebate and the customer can expect to receive this in 7 - 10 business days.

Staples position on this matter remains the same. If the customer feels that these charges are unauthorized, then they would need to dispute them with the card issuer. We are unable to file a police report on the customer's behalf.

Horrible company. No wonder no one wants to shop there at all. I made a really bad decision shopping there. I hope a company terrible like this will go out of business soon! 
Regards,
[redacted]

We have reached out to the customer about the order that was placed. The item order was advertised on the product page, as well as during the checkout process, as refurbished. We sent the customer documentation indicating the refurbished status. As a gesture of goodwill, we offered to send the...

customer a $35 Staples Coupon, nearly the full amount of the order. We would be unable to ship the customer a brand new unit.We are currently awaiting a response from the customer.

The customer themselves acknowledged in their own complaint filing that the "website shows that 3 are still available at the [redacted] location and one available at another location in my area." As it stands, we are not able to offer this item at the previously offered price.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Ladies and Gentlemen:   I do have my computer back from [redacted] finally.  I got it back November 22nd,  but I am not sure where I stand with Staples.  I’ve been trying t contact [redacted], the secretary to the President of Staples.  She gave me her direct number and I have left two messages on her voice mail, and have not heard from her as of this date.   When she contacted me om November 7, 2016 she started to say that Staples was going to give me a new computer, and I told her that I had all ready sent it back to [redacted], and she asked me to keep her informed, which I was trying to do when I made two calls to her to no avail.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does...

satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for the troubles the customer experienced. We have been in contact with the customer and advised them that they can expect both the $50 Staples Coupon that was originally intended, and an additional $25 Staples Coupon. This should arrive via mail in 7-10 business days.

Staples apologizes for the inconvenience the customer experienced. We have issued the customer $100 back to the customer's method of payment on the order.

We have looked into the issue and apologize for any inconvenience. We have sent the customer an $18.00 Staples Coupon for use on a future purchase with us.

Revdex.com:
I have reviewed the response submitted by the business and have determined...

that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I went to the message to see how my complaint was doing and it says it was resolved. No it was not I was told I would get a $ 200 dollar refund for the lack of service I received when I bought a New tower on the October 1 and get $ 60 .00 in coupons, that is what I agreed to on the phone.What I received was No coupon and a $ 79.99 refund for the work not done .the $159.99 the refund that I had already gotten for them being unable to fix my old tower and had Nothing to do with the problems that accrued afterwards with the new tower purchased .so I never received what was agreed upon what is my recourse? How can this be resolved I never  received an update  or anything.  [redacted]
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Staples apologized to the customer for the inconvenience they experienced in their local store. We have also issued the customer a $40 check that they should receive within 7-10 business days. Also, we have addressed the issue with the store to make sure this does not happen again.

Staples apologizes for the inconvenience with the order. We have addressed the issue with the courier. Unfortunately, we are unable to issue a refund as the customer has the product.

Staples recently had a Small Claims case regarding this matter. The judge found in favor of the customer and advised we have to pay the customer is $62.07. We have sent a check that he will receive within 10-14 business days. We are unable to provide further compensation regarding this matter and...

consider the case closed. The customer is welcome to contact our 3rd party rebate provider, [redacted], to dispute the matter with them. They can be reached at [redacted].

We placed an order for one of the desks the customer was seeking to purchase, and honored the original price point of $160. Additionally, we discounted it further to $99 due to the issues mentioned. The customer has been made aware that we will work on the concerns provided internally to ensure that...

our customers remain satisfied.

Staples apologizes for the inconvenience the customer experienced. Staples policy allows up to 14 days for the return of Technology and Business Machines. Our policies are in place to assist in managing our business so we may continue to offer you the best possible products, prices and services....

After careful examination of your situation a determination has been reached; we will be unable to extend an exception to our policy and accept your return.

Revdex.com: Staples stated they were going to hold the items for us and we ahd to call back to place the new order. Received a new email with order and tracking information stating the items would arrive on 7/26. On 7/20 received email stating item again was out of stock and discontinued by manufacturer so they have to cancel the order. I checked other retailers and the item is in stock with their stores. Therefor the manufacturer still has them available.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am willing to accept technician coming to my home to fix it...I spoke  to them yesterday and thought they were contacting [redacted] to arrange that...I have been waiting for a phone call to let me know when this would be able to happen..I did not refuse them to come to my home. I refused to send the unit thru the mail. As far as I knew - per phone call yesterday to [redacted]. The gentleman at that number assured me [redacted] would be calling to set up appt. They haven't yet...
Regards,
[redacted]