Staples, Inc.

The customer was issued a refund on one of their orders in the amount of $70.00. They can expect to see this in 7-10 business days.

Better Business...

Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am not fully satisfy because they don't HONOR the $10 coupon I have as a part of the money out of my pocket. Coupon it's like the credit I have and the value is the same as other real money, If they do, then they should have count it $90.99 instead of $80.99 and I should have gotten 25% from it which is $22.75 not $20.00. If they only honor the $80.99, so what's the point of "Coupon"? they don't honor it? Coupon is for the benefits of the customer, not for the Staple that take those for their advantage. I have been buying toners and inks from staple, mostly because they do have promising rewards, however I have never gotten any "REAL" rewards on my account, it's kinda like they fooled me through their promotions. Just do the right business, so that the customer satisfy. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. They did tell me on the phone that I'm restricted from buying [redacted] electronics
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  Thank you for taking care of this matter with Staples. They called me and did apologize and paid me back some of the money. I picked that up on 4/29/16. Thank you

Revdex.com:
I have reviewed the response submitted by the business and...

have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. Further, Staples had no involvement in resolving this case, and still feel that they have serious quality control issues in their shipping business process.  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. As stated in our terms and conditions, the receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right to limit the...

quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers. At this time, Staples is unable to backorder, offer a raincheck, or honor the price for the out of stock item.

Staples apologizes for the inconvenience. We can confirm that the customer has been removed from email solicitations. It can take up to 30 days to be fully stop received emails.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[I came home at 6:10 this evening to find the boxes still on my property.  I was promised they would be picked up today between 9 and 5. I would like to know what I am supposed to do going forward.]
Regards,
[redacted]

Staples apologizes to the customer for the inconvenience they experienced. We have issued a $52 rewards coupon to the customer and advised that it will reflect in their account within 48 hours.

We have reached out to the customer and determined that the item they wished to purchase is not a clearance item at the location the customer specified. Clearance items are not company wide, and vary from store to store. The coupon states that the tablet in question must be clearance in order to be...

used. Further, the customer points to an online listing of the item, which does show clearance, however, per the terms of our Price Match Guarantee, clearance items cannot be price matched. Coupons are also taken into account when executing a price match. We apologize for the inconvenience caused. We would not be able to honor the coupon on the ineligible item.

Staples apologizes for the inconvenience. After researching the matter, we have determined that the customer's account has been deactivated due to repeated violations of the terms and conditions of our program policies. We regret to inform them that because of this, they are not entitled to any...

Rewards earned and all previously available offers have been revoked. The decision is final and we consider the matter closed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I have called back into your customer service.  They checked the rewards profiles and made sure that there was no in common information.  Different names, different addresses, different phone numbers.  I verified on the company account that the message was gone stating that 'rewards for this account will be being to the main cardholder [redacted]  I then created a brand new account at home for myself using a new a-mail address.  Attached my rewards number ([redacted]) made a purchase. Verified that my order is the only one showing up on the new account.  Come into work today and place another $2000 in order on the companies account.  The rewards profile is back to saying that awards are going to me. I swear that if I lose my job because of 'stealing' from your stupid system, I will sue.  Someone fix this, please, just fix it. My next alternative is to completely stop doing business with you both company and personal so that I do not lose my job over this.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by...

the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If staples can not accept international card, why not reject it at once? Like [redacted], when I place an order with International card, it will be cancelled immediately. But Staples send me the order confirmation, then cancel the order 2 days later. This is the reason I can not accept. It strip my right to get the better price. Since I receive the email after thanksgiving, no more deal. So that I have to claim.]Regards,
[redacted]

Staples apologizes for the inconvenience the customer experience. Per Staples terms and conditions, a rewards coupon will only be refunded if the original is not yet expired. As a one time courtesy, we have issued a $18 courtesy coupon back to the customer via rewards.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The invoice they sent shows a balance...

paid as $0.  I paid using gift cards.  Which have cleared.  I need a receipt that shows that I paid the amount due in order to receive reimbursement for the items.  Also the amount is not posted to my Staples Award account.I responded to the customer service number on the email, which again, had not resolution to offer.
 
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. We reissued the $5 coupon and sent feedback to the store to ensure service concerns are addressed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
Regards,
[redacted]

Staples has attempted to speak with Mr. [redacted] on multiple occasions to resolve this situation and has yet to receive a response.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. The items have been delivered and was received as satisfactory (no breakage/damage).  I also received an email confirmation that the discount I asked for was issued.  Thank you Ms.[redacted] for contacting me on behalf of the company.
Regards,
[redacted]