Staples, Inc.

Staples apologizes for the inconvenience. We reached out to the customer and have resolved the issue as reported by the customer. The customer acknowledged that they are able to sign into their account with no errors. No Rewards coupons were expired and as such, we are unable to accommodate the...

customer's request for compensation.

Staples apologizes for the troubles the customer has faced. In our system, it shows the method of payment was declined. Should the customer wish to place a new order, it would be done so at the current price. Unfortunately, we would not be honoring the price from the unsuccessful order.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Again, Staples just cancelled my order due to their glitch in the system. There was no issue at all with the payment I made to purchase the order. I have a proof that I was able to order a backpack (order # [redacted]) from Staples.com using the same credit card as I purchased the [redacted].Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. We have researched the situation and have determined that the store had the wrong signage customer facing. We have issued the customer a $100 courtesy coupon for the inconvenience and corrected the signs in store.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[I came home at 6:10 this evening to find the boxes still on my property.  I was promised they would be picked up today between 9 and 5. I would like to know what I am supposed to do going forward.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and...

have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. Further, Staples had no involvement in resolving this case, and still feel that they have serious quality control issues in their shipping business process.  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The customer was issued a refund on one of their orders in the amount of $70.00. They can expect to see this in 7-10 business days.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. They did tell me on the phone that I'm restricted from buying [redacted] electronics
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I have called back into your customer service.  They checked the rewards profiles and made sure that there was no in common information.  Different names, different addresses, different phone numbers.  I verified on the company account that the message was gone stating that 'rewards for this account will be being to the main cardholder [redacted]  I then created a brand new account at home for myself using a new a-mail address.  Attached my rewards number ([redacted]) made a purchase. Verified that my order is the only one showing up on the new account.  Come into work today and place another $2000 in order on the companies account.  The rewards profile is back to saying that awards are going to me. I swear that if I lose my job because of 'stealing' from your stupid system, I will sue.  Someone fix this, please, just fix it. My next alternative is to completely stop doing business with you both company and personal so that I do not lose my job over this.
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. We reissued the $5 coupon and sent feedback to the store to ensure service concerns are addressed.

Staples apologizes to the customer for the inconvenience they experienced. We have issued a $52 rewards coupon to the customer and advised that it will reflect in their account within 48 hours.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
Regards,
[redacted]

Staples has attempted to speak with Mr. [redacted] on multiple occasions to resolve this situation and has yet to receive a response.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. The items have been delivered and was received as satisfactory (no breakage/damage).  I also received an email confirmation that the discount I asked for was issued.  Thank you Ms.[redacted] for contacting me on behalf of the company.
Regards,
[redacted]

Staples apologizes for the inconvenience. After researching the matter, we have determined that the customer's account has been deactivated due to repeated violations of the terms and conditions of our program policies. We regret to inform them that because of this, they are not entitled to any...

Rewards earned and all previously available offers have been revoked. The decision is final and we consider the matter closed.

Staples apologizes for the inconvenience the customer experience. Per Staples terms and conditions, a rewards coupon will only be refunded if the original is not yet expired. As a one time courtesy, we have issued a $18 courtesy coupon back to the customer via rewards.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The invoice they sent shows a balance...

paid as $0.  I paid using gift cards.  Which have cleared.  I need a receipt that shows that I paid the amount due in order to receive reimbursement for the items.  Also the amount is not posted to my Staples Award account.I responded to the customer service number on the email, which again, had not resolution to offer.
 
Regards,
[redacted]

We have reached out to the customer and determined that the item they wished to purchase is not a clearance item at the location the customer specified. Clearance items are not company wide, and vary from store to store. The coupon states that the tablet in question must be clearance in order to be...

used. Further, the customer points to an online listing of the item, which does show clearance, however, per the terms of our Price Match Guarantee, clearance items cannot be price matched. Coupons are also taken into account when executing a price match. We apologize for the inconvenience caused. We would not be able to honor the coupon on the ineligible item.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have received this type of response from staples' rebate center for the past 3 months and I still haven't receive my rebate, therefore, although I am promised once again to wait for another 15 business days for my check, I must reject this response as a resolution because I have been deceived twice before.  Until I get my checks then I will not be satisfy with this response.  15 business days is 3 weeks or a little under a month of waiting... staples should have expedited this problem instead of dragging my issue for 4th month.
Regards,
[redacted]