Staples, Inc.

Staples is unable to honor a full refund on this purchase without the return of the product to our company. We certainly understand the customer's frustration with the advertised details of the product, but if the customer refuses to return the product we cannot provide a refund.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I said if the person who told me he doesn't need to fulfill the contract and asked me to pay the price as in store is fired, I will be satisfied and continue to do business with them, not that just by reporting the issue to the area manager. That's different, I want to see the action and be assured that same thing won't happen again
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. We have apologized to the customer for receiving incorrect phones. We offered to issue the customer a refund of $120, which was done on their order. The customer was satisfied with this resolution.

Revdex.com:
I have reviewed the response submitted by the business and have determined...

that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:I have reviewed the response submitted by the business...

and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Although Staples did finally honor the advertised rebate,  there is absolutely no doubt in my mind that they would not have done so without Revdex.com involvement.  There is evidence of that in their continued refusal to honor the rebate until I contacted Revdex.com.I waited to respond to this e-mail until I actually had the check in my hand.Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
A claim has been submitted thru Staples and approved. However, I have not received the claim check of $19.95. I also informed Staples that this was a check of high value and feel that I should be compensated in another form as well as for the inconvenience and the fact the clerk did inform me at Staples that mailing a business size envelope (which I believe strongly may have been the reasoning for the lost of the check/package) rather than utilizing the [redacted] hard backcover envelope for the item. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. It is very disappointing to see this response from Staples.During our phone conversation, Mr [redacted] made multiple statements, belittling the issues and alluding that my complaint has no basis. However, there is hard evidence of the incidents I reported.Since I was unhappy with his attitude and responses, Mr [redacted] assured me during his call that a senior representative will contact me, to follow up on my complaint.  However, nobody did contact me. Apparently this "promise" was made just to get me off the line.There is a disturbing pattern here, of continuous and persistent denial of a serious offense.  From the initial call on 11/19, duringwhich I was presented with misleading information, followed by a discussion with a supervisor who tried to help, yet belittled the statements made by the previous representative ("you misunderstood what she was saying", although there was no room for misunderstanding), then multiple emails to the office of the president which were ignored, followed by a phone call by Mr [redacted], who was practically denying the facts, to the lack of follow up, despite promising a follow-up call.It's sad that this is what I am experiencing after 15 years of being a loyal customer (almost all of them premier), spending more than $25,000 at Staples. I also introduced multiple new customers (friends and relatives) to Staples. But not anymore.The handling of this complaint by Staples over the past couple of months is unacceptable.  It seems the only option left is to take it to the next level.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Same canned response as before. Staples never addressed this bait and switch tactic. They can do the right thing and sell me the printer for $19.99 as advertised. If they do not want to respond with anything but a canned response this will never be resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

We have provided an additional $25 Staples coupon to the customer. This is in addition to the $15 Staples coupon they have already received. The total amount issued to the customer is equal to the amount that they would have received had the purchase been eligible for the rebate. We advised the customer that we would be unable to offer additional compensation and will share this issue with our teams internally to ensure that our representatives are communicating offers correctly.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
An apology isn't a resolution for a falsely advertised sale. I could accept a limited quantity had:- That been stipulated on the item's page, Example: "Only 50 available! Orders placed after they have sold will be canceled within 24 hours!" Your lack of transparency is a frightening way to run a business.- The arbitrary cancellation of the order not been while the item was still in stock- A hold not been put on the money in my account for the product, which you still have not rectified- a shipping date had not been provided - as the ship date was clearly marked on the receipt. The cancel came upon the ship date, not the day of order.- a a receipt had indicated that it was pending due to limited quantityAll of the above were perpetuated by Staples, and are facts. There is clear evidence to support these facts. These things, especially the ongoing hold on the funds, constitutes a contract. This contract was broken by you.I again state:This was false advertisingThis was a bait and switch scamThis was poor customer serviceThis cannot and will not be rectified with a sorry-not-sorry reply.
Regards,
[redacted]

Staples apologizes for the inconvenience of this situation. Each shipment of the customer’s order shows that it the items were delivered properly and were the expected weight. Staples would be unable to refund his order based on this information. The customer will need to dispute the charges with...

their credit card company.

Staples apologizes for the inconvenience our customer experienced while attempting to obtain information on a rebate for his purchase. His rebate submission for $20.00 was validated and is processing. The customer should receive his [redacted] Prepaid rebate card via mail. Please allow 4-8 weeks for processing. Our customer was compensated with a courtesy coupon for his troubles.

Staples apologizes for any inconvenience the customer has experienced. Confirmed with the Fulfillment Center that the two laptops were never shipped to customer. As per customers request we have issued refund for $899.54 back to the customer's original method of payment. Again, Staples apologizes...

for the customer's experience.

Staples apologizes for any inconvenience we may have caused the customer. Since the incident occurred outside of Staples, the customer will need to file this complaint with the towing business directly.

We apologize tremendously for the inconvenience the customer has faced. We take such matters very seriously and want to ensure that our customers are protected from any misuse of identity or personal information. We reached out to the customer and offered 3 years of identity protection service free...

of charge. We also provided them with a replacement flash drive. Again, we apologize for the troubles.

Staples apologizes for any inconvenience. The customer price matched to an online price point and also was given an in store only offer. As a result, management acknowledged the error and allowed the transaction to process. Unfortunately, we would not be able to replicate the same offer again. We...

have advised our store of correct process for future transactions.

Staples apologizes for the customer's frustration. The customer acknowledges that a refund was provided. We consider this matter closed.

Staples apologized to the customer and advised that effective 10/01/2014 we removed the “Guaranteed for Life” from all Better Binders. Any Better Binders purchased prior to this date may be returned for any reason (with valid proof of purchase). Better Binders purchased after 10/1/14 are subject to...

Staples standard return policy. As a gesture of goodwill, we offered a $20 courtesy coupon and the customer accepted.

Staples apologizes for the inconvenience. We have tried locating a record of any type of order from this customer that would reflect this amount, and could not locate a transaction with the information the customer provided. We advise that the customer initiate a dispute for this charge to ensure...

that they are only being charged for items they purchased.