Staples, Inc.

Revdex.com:I have reviewed the response submitted by the business...

and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Although Staples did finally honor the advertised rebate,  there is absolutely no doubt in my mind that they would not have done so without Revdex.com involvement.  There is evidence of that in their continued refusal to honor the rebate until I contacted Revdex.com.I waited to respond to this e-mail until I actually had the check in my hand.Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
To Whom It May Concern, I just received notification from you with a response from the business. I do not accept the business's response since it is an outright, blatant lie!  The two sales associates that I dealt with admitted that I was adamant about not wanting my return address to appear on the label of the box.  I was told that tracking is more difficult using the USPS but since the cost was $10.00 less, I decided to send it that way.  Under no circumstances was I advised that my return information had to be posted on the box if I used the [redacted] Postal Service.  I had a friend with me who wants to be a witness to all of this since she heard everything that was said and knows that I asked at least two times whether my information would be put on the box and the associates said that it would only be input into the computer for Staples' use and, "not to worry" that my address would not be on the box.  I took their word and didn't ask to see the box, since I figured they knew how I felt.  Therefore, if they would have shown me the box, as they are stating, why would I have approved of it to be sent that way???  Isn't that just common sense since by no means did I want my mailing information on the package and would never have agreed to send it the way, if I knew that the information was posted on the box.  Also, be advised that in several e-mails I have asked the company, and which I never got a response, was whether or not they have cameras in the area of the copy center because, if they do, someone can check to see that the box was never lifted up and/or shown to me and/or my friend.  The corporate office, in particular, [redacted], has chosen to ignore my question and also has made it quite clear that she believes the employees over me and my friend.  I always thought the customer was right, especially in a situation like this where I have reiterated over and over again the facts of this case.My friend and I agree that the fact of the matter is that  two dishonest employees are lying to protect their jobs while trying to make a liar and fool out of the customer(s).I have tried to add this information when I rejected the response from the business but could not do so.  I would appreciate if you could forward this response to the business at your very earliest opportunity.  The business states they are reimbursing me for the postage as well as providing a $25.00 gift card to me which they claim is  a "goodwill" gesture on their part but in actuality they must believe what I am stating since it makes "perfect sense" and is totally the truth!
Regards,
[redacted]

Revdex.com:
I have reviewed the...

response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I said if the person who told me he doesn't need to fulfill the contract and asked me to pay the price as in store is fired, I will be satisfied and continue to do business with them, not that just by reporting the issue to the area manager. That's different, I want to see the action and be assured that same thing won't happen again
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. We have apologized to the customer for receiving incorrect phones. We offered to issue the customer a refund of $120, which was done on their order. The customer was satisfied with this resolution.

Staples apologizes for the inconvenience of this situation. Each shipment of the customer’s order shows that it the items were delivered properly and were the expected weight. Staples would be unable to refund his order based on this information. The customer will need to dispute the charges with...

their credit card company.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. It is very disappointing to see this response from Staples.During our phone conversation, Mr [redacted] made multiple statements, belittling the issues and alluding that my complaint has no basis. However, there is hard evidence of the incidents I reported.Since I was unhappy with his attitude and responses, Mr [redacted] assured me during his call that a senior representative will contact me, to follow up on my complaint.  However, nobody did contact me. Apparently this "promise" was made just to get me off the line.There is a disturbing pattern here, of continuous and persistent denial of a serious offense.  From the initial call on 11/19, duringwhich I was presented with misleading information, followed by a discussion with a supervisor who tried to help, yet belittled the statements made by the previous representative ("you misunderstood what she was saying", although there was no room for misunderstanding), then multiple emails to the office of the president which were ignored, followed by a phone call by Mr [redacted], who was practically denying the facts, to the lack of follow up, despite promising a follow-up call.It's sad that this is what I am experiencing after 15 years of being a loyal customer (almost all of them premier), spending more than $25,000 at Staples. I also introduced multiple new customers (friends and relatives) to Staples. But not anymore.The handling of this complaint by Staples over the past couple of months is unacceptable.  It seems the only option left is to take it to the next level.
 
Regards,
[redacted]

Staples apologizes for the issue. We reached out the customer and advised them the item is still under manufacturer warranty. We got in contact with [redacted], filed a claim, submit proper documentation. We were advised that they would be in contact with the customer directly. We tried contacting the...

customer to check up that the process was being completed. Should the customer have any other concerns, we invite them to contact us and we would be happy to work with them further.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
An apology isn't a resolution for a falsely advertised sale. I could accept a limited quantity had:- That been stipulated on the item's page, Example: "Only 50 available! Orders placed after they have sold will be canceled within 24 hours!" Your lack of transparency is a frightening way to run a business.- The arbitrary cancellation of the order not been while the item was still in stock- A hold not been put on the money in my account for the product, which you still have not rectified- a shipping date had not been provided - as the ship date was clearly marked on the receipt. The cancel came upon the ship date, not the day of order.- a a receipt had indicated that it was pending due to limited quantityAll of the above were perpetuated by Staples, and are facts. There is clear evidence to support these facts. These things, especially the ongoing hold on the funds, constitutes a contract. This contract was broken by you.I again state:This was false advertisingThis was a bait and switch scamThis was poor customer serviceThis cannot and will not be rectified with a sorry-not-sorry reply.
Regards,
[redacted]

Staples is unable to honor a full refund on this purchase without the return of the product to our company. We certainly understand the customer's frustration with the advertised details of the product, but if the customer refuses to return the product we cannot provide a refund.

Revdex.com:
I have reviewed the response submitted by the business and have determined...

that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologized to the customer and advised that effective 10/01/2014 we removed the “Guaranteed for Life” from all Better Binders. Any Better Binders purchased prior to this date may be returned for any reason (with valid proof of purchase). Better Binders purchased after 10/1/14 are subject to...

Staples standard return policy. As a gesture of goodwill, we offered a $20 courtesy coupon and the customer accepted.

Staples apologizes for the inconvenience our customer experienced while attempting to obtain information on a rebate for his purchase. His rebate submission for $20.00 was validated and is processing. The customer should receive his [redacted] Prepaid rebate card via mail. Please allow 4-8 weeks for processing. Our customer was compensated with a courtesy coupon for his troubles.

Staples apologizes for any inconvenience the customer has experienced. Confirmed with the Fulfillment Center that the two laptops were never shipped to customer. As per customers request we have issued refund for $899.54 back to the customer's original method of payment. Again, Staples apologizes...

for the customer's experience.

Staples apologizes for any inconvenience. The customer price matched to an online price point and also was given an in store only offer. As a result, management acknowledged the error and allowed the transaction to process. Unfortunately, we would not be able to replicate the same offer again. We...

have advised our store of correct process for future transactions.

We apologize tremendously for the inconvenience the customer has faced. We take such matters very seriously and want to ensure that our customers are protected from any misuse of identity or personal information. We reached out to the customer and offered 3 years of identity protection service free...

of charge. We also provided them with a replacement flash drive. Again, we apologize for the troubles.

Staples apologizes for any inconvenience we may have caused the customer. Since the incident occurred outside of Staples, the customer will need to file this complaint with the towing business directly.

Staples apologizes for the customer's frustration. The customer acknowledges that a refund was provided. We consider this matter closed.

I received the response from my complaint about Staples [redacted] in [redacted].  While I appreciate the token payment of $25, it hardly recognizes the difficulties I had with at least four employees of that store.They did not provide adequate customer service.  There are...

training issues that needed to be addressed.Rudeness, impertinence, incompetence, defensiveness, anger and refusal to wait on me do not constitute good customer service.Again, I would not recommend that store to anyone.