Staples, Inc.

Staples apologizes for the inconvenience caused. We have reached out to the customer and have offered to send a check for the renewal cost. The customer has accepted and should expect to receive that within 7 - 10 business days.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have received this type of response from staples' rebate center for the past 3 months and I still haven't receive my rebate, therefore, although I am promised once again to wait for another 15 business days for my check, I must reject this response as a resolution because I have been deceived twice before.  Until I get my checks then I will not be satisfy with this response.  15 business days is 3 weeks or a little under a month of waiting... staples should have expedited this problem instead of dragging my issue for 4th month.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Thank you for your help and for making this business accountable.
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. We have issued a $300 check to help cover the cost of the books the customer purchased. The customer will receive the check within 7-10 business days.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I...

understand that by choosing to accept the business response that my complaint will be closed as resolved. Although I do want to note that it wa Applr and NOT Staples that resolved it for me. 
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. Per our terms and conditions, the receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right to limit the quantity of any...

item sold, or prohibit a sale altogether. The credit for $539.99 was issued back to the customer's [redacted] on 11/27/17. It may take up to 5 business days from that date for it to reflect in the customer's account. As a goodwill gesture, we offered the customer a $50 courtesy coupon as well which the customer declined.

Staples apologizes for the issues we may have caused. We have issued the customer a credit for their order in the amount of $25.18. We left the customer advising them of this and the time frame to allow to receive the credit.

Staples apologizes for the issues the customer faced. We have contacted the customer and informed them to return to the store for a full refund on the services they paid for. The customer explained that they would return to the store to receive the refund.

Staples apologizes for any inconvenience the customer has experienced. We have apologized to customer for receiving a printer without the installation CD. Although it is past our 14 day technology return policy, we have exchanged the printer for a new upgraded printer model as a one time courtesy.

The customer has reported that the situation has been resolved. No further action is required.

Revdex.com:I have reviewed the response submitted by the business and have determined that...

the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Although I wish the business could have responded to my issue without the necessity of filing a complaint with the Revdex.com, I do appreciate the fact that they responded very quickly once I contacted the Revdex.com.  I am pleased with the outcome, and received my E-giftcard immediately.  Thank you!
Regards,
[redacted]

The customer is more than welcome to shop at a Staples retail location. Beyond, we cannot offer any other suggestions.

Better Business...

Bureau: please note that your website still states that shipping for TEACHER REWARDS members is free. See attachment. Perhaps you should remove this from your website. 
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I agree that the first two orders were refunded. Those were not the order numbers in questions as per my initial Revdex.com complaint. The other two orders were NEVER picked up by me from the [redacted] NY store. Unless you can show me proof to the fact that they WERE INDEED picked up, you CANNOT tell me that my lack of contacting you at the time of the items' delivery to the store is enough proof that I must have picked them up. For example, if I ordered something online from [redacted].com and scheduled it for in-store pickup. I would get an email when the item arrives in store and is actually ready for pickup. Furthermore, I will receive multiple follow up emails stating that the item is still at your [redacted] store ready for pickup and that if it is not picked up with in 21 days of arriving at the store, the order will be cancelled and your money refunded back to the original form of payment. This should have been the case with staples too. However, since they have their money already, they seem to not care about what actually happens after that. Ie: whether or not he customer ACTUALLY picks up his or her items from the store. Unless you can prove to me that there were two credits to my credit card for the order numbers stated in the original Revdex.com complaint or proof of my signature that I did indeed pick up the items, I should be issued a full refund for these purchases since I DO NOT possess the items you have charged me for. This is blatant thievery and this matter will be taken further if you cannot resolve it. I would think a company such us Staples would be able to furnish such records to prove that an item was picked up from their store. Whether or not the customer called in to inquire about their store pickup, if the item is not picked up within a certain timeframe, your company policy should be that he order is cancelled and the amount of purchase refunded. You clearly DO NOT have such a policy in place because the other two items that were refunded on 3/15/15 were still hanging around your store and were thankfully found after a massive treasure hunt ensued. Inapprorpriate store policy together with poor management and organization regarding misplaced items for store pickup is not the customers problem. 
Regards,
[redacted]

Staples apologizes for the issues the customer has faced. We can confirm that we sent this customer a refund via check for the refund of her service plan. The check was cashed and the customer was informed that this was the extent of the compensation. We would not be granting additional...

compensation.

Staples apologizes for the inconvenience the customer experienced. Unfortunately, we are unable to offer the customer the sale price of the computer due to it being while supplies last.

We apologize for the inconvenience we have caused the customer. This information is considered a typographical error. We would not be able to provide the customer with the parts they are seeking. Should the product not be suitable for their needs, we would be more than happy to offer a return for...

the item. We have submit the customer's feedback to have the listing corrected.

Staples apologizes for the issue. We reached out the customer and advised them the item is still under manufacturer warranty. We got in contact with [redacted], filed a claim, submit proper documentation. We were advised that they would be in contact with the customer directly. We tried contacting the...

customer to check up that the process was being completed. Should the customer have any other concerns, we invite them to contact us and we would be happy to work with them further.

Revdex.com:
I have reviewed the...

response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
To Whom It May Concern, I just received notification from you with a response from the business. I do not accept the business's response since it is an outright, blatant lie!  The two sales associates that I dealt with admitted that I was adamant about not wanting my return address to appear on the label of the box.  I was told that tracking is more difficult using the USPS but since the cost was $10.00 less, I decided to send it that way.  Under no circumstances was I advised that my return information had to be posted on the box if I used the [redacted] Postal Service.  I had a friend with me who wants to be a witness to all of this since she heard everything that was said and knows that I asked at least two times whether my information would be put on the box and the associates said that it would only be input into the computer for Staples' use and, "not to worry" that my address would not be on the box.  I took their word and didn't ask to see the box, since I figured they knew how I felt.  Therefore, if they would have shown me the box, as they are stating, why would I have approved of it to be sent that way???  Isn't that just common sense since by no means did I want my mailing information on the package and would never have agreed to send it the way, if I knew that the information was posted on the box.  Also, be advised that in several e-mails I have asked the company, and which I never got a response, was whether or not they have cameras in the area of the copy center because, if they do, someone can check to see that the box was never lifted up and/or shown to me and/or my friend.  The corporate office, in particular, [redacted], has chosen to ignore my question and also has made it quite clear that she believes the employees over me and my friend.  I always thought the customer was right, especially in a situation like this where I have reiterated over and over again the facts of this case.My friend and I agree that the fact of the matter is that  two dishonest employees are lying to protect their jobs while trying to make a liar and fool out of the customer(s).I have tried to add this information when I rejected the response from the business but could not do so.  I would appreciate if you could forward this response to the business at your very earliest opportunity.  The business states they are reimbursing me for the postage as well as providing a $25.00 gift card to me which they claim is  a "goodwill" gesture on their part but in actuality they must believe what I am stating since it makes "perfect sense" and is totally the truth!
Regards,
[redacted]