Staples, Inc.

Revdex.com:
I have reviewed the response submitted by...

the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If staples can not accept international card, why not reject it at once? Like [redacted], when I place an order with International card, it will be cancelled immediately. But Staples send me the order confirmation, then cancel the order 2 days later. This is the reason I can not accept. It strip my right to get the better price. Since I receive the email after thanksgiving, no more deal. So that I have to claim.]Regards,
[redacted]

Staples apologizes for the inconvenience caused. We have reached out to the customer and have offered to send a check for the renewal cost. The customer has accepted and should expect to receive that within 7 - 10 business days.

I agree that the first two orders were refunded. Those were not the order numbers in questions as per my initial Revdex.com complaint. The other two orders were NEVER picked up by me from the [redacted] NY store. Unless you can show me proof to the fact that they WERE INDEED picked up, you CANNOT tell me that my lack of contacting you at the time of the items' delivery to the store is enough proof that I must have picked them up. For example, if I ordered something online from [redacted].com and scheduled it for in-store pickup. I would get an email when the item arrives in store and is actually ready for pickup. Furthermore, I will receive multiple follow up emails stating that the item is still at your [redacted] store ready for pickup and that if it is not picked up with in 21 days of arriving at the store, the order will be cancelled and your money refunded back to the original form of payment. This should have been the case with staples too. However, since they have their money already, they seem to not care about what actually happens after that. Ie: whether or not he customer ACTUALLY picks up his or her items from the store. Unless you can prove to me that there were two credits to my credit card for the order numbers stated in the original Revdex.com complaint or proof of my signature that I did indeed pick up the items, I should be issued a full refund for these purchases since I DO NOT possess the items you have charged me for. This is blatant thievery and this matter will be taken further if you cannot resolve it. I would think a company such us Staples would be able to furnish such records to prove that an item was picked up from their store. Whether or not the customer called in to inquire about their store pickup, if the item is not picked up within a certain timeframe, your company policy should be that he order is cancelled and the amount of purchase refunded. You clearly DO NOT have such a policy in place because the other two items that were refunded on 3/15/15 were still hanging around your store and were thankfully found after a massive treasure hunt ensued. Inapprorpriate store policy together with poor management and organization regarding misplaced items for store pickup is not the customers problem. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I...

understand that by choosing to accept the business response that my complaint will be closed as resolved. Although I do want to note that it wa Applr and NOT Staples that resolved it for me. 
Regards,
[redacted]

The customer is more than welcome to shop at a Staples retail location. Beyond, we cannot offer any other suggestions.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Thank you for your help and for making this business accountable.
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. We have apologized to customer for receiving a printer without the installation CD. Although it is past our 14 day technology return policy, we have exchanged the printer for a new upgraded printer model as a one time courtesy.

Staples apologizes for the inconvenience the customer experienced. Per our terms and conditions, the receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right to limit the quantity of any...

item sold, or prohibit a sale altogether. The credit for $539.99 was issued back to the customer's [redacted] on 11/27/17. It may take up to 5 business days from that date for it to reflect in the customer's account. As a goodwill gesture, we offered the customer a $50 courtesy coupon as well which the customer declined.

The customer has reported that the situation has been resolved. No further action is required.

Staples apologizes for the issues the customer faced. We have contacted the customer and informed them to return to the store for a full refund on the services they paid for. The customer explained that they would return to the store to receive the refund.

We apologize for the inconvenience we have caused the customer. This information is considered a typographical error. We would not be able to provide the customer with the parts they are seeking. Should the product not be suitable for their needs, we would be more than happy to offer a return for...

the item. We have submit the customer's feedback to have the listing corrected.

Staples apologizes for the issues we may have caused. We have issued the customer a credit for their order in the amount of $25.18. We left the customer advising them of this and the time frame to allow to receive the credit.

Staples apologizes for the inconvenience the customer experienced. Unfortunately, we are unable to offer the customer the sale price of the computer due to it being while supplies last.

Staples apologizes for the issues the customer has faced. We can confirm that we sent this customer a refund via check for the refund of her service plan. The check was cashed and the customer was informed that this was the extent of the compensation. We would not be granting additional...

compensation.

Better Business...

Bureau: please note that your website still states that shipping for TEACHER REWARDS members is free. See attachment. Perhaps you should remove this from your website. 
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:I have reviewed the response submitted by the business and have determined that...

the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Although I wish the business could have responded to my issue without the necessity of filing a complaint with the Revdex.com, I do appreciate the fact that they responded very quickly once I contacted the Revdex.com.  I am pleased with the outcome, and received my E-giftcard immediately.  Thank you!
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. We have issued a $300 check to help cover the cost of the books the customer purchased. The customer will receive the check within 7-10 business days.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Same canned response as before. Staples never addressed this bait and switch tactic. They can do the right thing and sell me the printer for $19.99 as advertised. If they do not want to respond with anything but a canned response this will never be resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
A claim has been submitted thru Staples and approved. However, I have not received the claim check of $19.95. I also informed Staples that this was a check of high value and feel that I should be compensated in another form as well as for the inconvenience and the fact the clerk did inform me at Staples that mailing a business size envelope (which I believe strongly may have been the reasoning for the lost of the check/package) rather than utilizing the [redacted] hard backcover envelope for the item. 
Regards,
[redacted]

We have provided an additional $25 Staples coupon to the customer. This is in addition to the $15 Staples coupon they have already received. The total amount issued to the customer is equal to the amount that they would have received had the purchase been eligible for the rebate. We advised the customer that we would be unable to offer additional compensation and will share this issue with our teams internally to ensure that our representatives are communicating offers correctly.