Staples, Inc.

We contacted the customer to apologize for all the troubles they have been through with the [redacted] gift card. We advised the customer that we did some research and found out the card that was given to them was post voided and the card that was activated was accidentally kept by the store. We...

informed the customer to return back to the store with the receipt so we can provide them with a replacement card. The customer indicated they will return in two weeks as they will be out of town.

Staples apologizes for the miscalculations regarding the customer's purchases. We have researched the purchases and credited the account with the correct amount. This should be reflected within 3 business days.

Staples apologizes for the inconvenience the customer experienced. We had initially sent out a new replacement card three different times. On 11/28/16, we have resent the gift card and it will take 7-10 business days for the customer to receive it in the mail. Unfortunately, we are unable to give a gift card number out over the phone and because the card was mailed out on 11/28/16 we are unable to issue the customer another one.

Thank you for taking the time to contact Staples regarding the unavailability of the advertised [redacted] 3. We sincerely apologize for any inconvenience this may have caused. It is not Staples’ intention to mislead our customers in any way. Based on our projected sales we should have had...

sufficient stock for this item. However, due to the popularity of our Black Friday advertisement the demand was extremely high and we sold out of the item faster than anticipated. I have shared your experience with our store’s replenishment team so they can review the store's inventory for future promotions. As we do feel bad this occurred we sending you $50 courtesy coupon for your troubles.

Better Business...

Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Your response is appallingly poor. You offered these items for sale. I agreed to purchase 5. You shipped some to other customers but you shipped zero to me. You then claimed to have tried to find a similar item for me and failed. I showed you a perfectly acceptable similar item and you refused to ship that to me as well. Your customer service so far is somewhere between non-existent and extremely unacceptable.Do the right thing and either fulfill my original order or send me the acceptable substitute I suggested at the original price I agreed to pay. Stop trying to give me the brush off. You screwed up, it's time to own-up and make amends.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This is not a simple typo. Everything at your website, at my email order confirmation and at your receipt shows its a 256GB model
Regards,
[redacted]

Staples apologizes for the time our customer was kept on hold. Staples associates are encouraged to ensure our customers agree to any hold time and keep that as short as possible. A $10.00 courtesy coupon was issued for this inconvenience. The customer has been advised that the coupon that she...

requested was not applied because this coupon is set up for purchases in Staples US Stores only and per the disclaimer can only be applied to regular priced items and no other discounts are allowed. The customer requested that this be applied to her order that was charged through our delivery channel and had other coupons applied.

Staples apologizes for the inconvenience the customer experienced. We explained to the customer that the item they attempted to purchase was on sale for $19.99 on 11/27/16 only and was listed as a while supplies last item. The email confirmation they received was dated 11/28/16 and listed the item...

that had been on sale as $149.99. A new email was issued 11/29/16 with the following “We’re very sorry, but item [redacted] PRINTER BLACK was no longer in stock when we were processing your Staples order number [redacted]”. A supervisor spoke to our customer 11/30/16 and confirmed the same information and assured the customer that they were not charged for this item.

This complaint is not valid due to the customer trying to use a Staples coupon at [redacted]. The coupon is valid but not on [redacted] website.

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We have reached a resolution with the customer. We have issued them an e-gift card for $215 that should arrive to their email within 24 hours. This is in addition to the already issued $50 Staples Coupon. We informed the customer of the expected time frame to receive said card and thanked them for their patience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I received a call from [redacted]...he assured me a refund of $79 would be sent to me.  The price of the printer was $159 less a $80 non refundable coupon.  That is what I was promised and again I expect them to honour their word.
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. The item ordered ran out quicker than expected, so the order was cancelled. The receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We...

reserve the right to limit the quantity of any item sold, or prohibit a sale altogether. Unfortunately, as it was a while supplies last item, we are unable to honor the sales price after it is out of stock or backorder the item for you.

Staples apologizes for any inconvenience we may have caused to the customer. Regretfully Staples is unable to provide reimbursement for a lost or stolen gift card.

Revdex.com:
I...

have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I never got any coupon...even if it was mailed I should have received it by now.  if they sent it through [redacted], I had to stop reading their itgrams as the stress they created is incompatible with my disability.   I had followed up on the email response, but they ignored that.  if this alleged coupon was emailed, they need to resend it....I do check spam...it wasnt there.Regards,
[redacted]

Staples apologies for the unavailable item and for the order being canceled due to this. We have informed the customer of our "While supplies last." policy and advised we would not be able to honor the sale price.

Staples position on this remains the same and we consider the matter closed.

Staples apologizes for the inconvenience experienced when requesting to utilize our price match guarantee. Upon further review of the requested price match, it was determined the item requested was not the same as the item we had available as the model numbers did not match. Per our price match...

policy, the items must be exactly the same, including but not limited to the model number. Based on this information, we are not able to process a price match adjustment to the requested price.

We apologize that you did not receive the initial coupon. We have resent the coupon to the email address on file.