Staples, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

This check that they are referring to has NOTHING to do with the issue at hand.  I have attached my letter to Staples, which you can clearly see is dated way after the REIMBURSEMENT check was issued.  That check was sent merely to refund MY money instead of getting a Staples store credit (which was what I was told in the first place..... "YOU WILL GET YOUR MONEY BACK".  This company does not live up to the standards of "Customer Satisfaction" or the fact that "The Customer is Always Right".  I took the time to type out a two page letter and make copies of all my receipts as proof of the money that I have spent with Staples and they couldn't even take the time to respond.  I am looking at spending several thousands of dollars over the next 6-12 months, so any refunds they may offer me now, would merely be a drop in the bucket to what I will be spending later, however, if they do not want my business any longer, I'll be happy to take it elsewhere.  Thank You!
Regards,
[redacted]

Staples apologizes for the issues the customer experienced. We have sent the customer a $5 Staples Coupon to their Rewards account. We will review this experience with our Marketing Team to ensure promotions are clear and concise.

Staples apologizes for the inconvenience the customer experienced. Staples policy allows up to 14 days for the return of Technology and Business Machines. Our policies are in place to assist in managing our business so we may continue to offer you the best possible products, prices and services....

After careful examination of your situation a determination has been reached; we will be unable to extend an exception to our policy and accept your return.

Staples apologizes for the inconvenience. The customer's rebate is currently processing for the $44 [redacted] Prepaid as expected. The tracking number for the rebate submission is [redacted].

The customer was advised on 5/13/16 that the upgrade in status happens in time and is not instant. Checking on the account, it has been updated to premier status. We would unable to issue further compensation.

Unfortunately, we are unable to return the desk as our return policy for furniture is up to 14 days. The manufacturer of the desk is [redacted] and they can be contacted at [redacted] Monday through Friday 9am-5pm.

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Less than one week after this was posted I was charged another monthly service fee.  I do not think it is reasonable to require me to run to a store immediately to spend the rebate money in order to avoid an unreasonable service fee.  As I stated in the complaint, this is an unfair trade practice to promise a rebate to the consumer, but then make the redemption process so complicated and impossible that they do not get the benefit of the rebate.  I was promised an $18 rebate if I purchased the merchandise, I have not received the promised rebate.  I have spent way too much time dealing with this issue.  It is clear to me that Staples has no intention of awarding the full rebate.  Accordingly, I will be launching a lawsuit to recover the rebate funds, as well as reasonable legal fees.  My original offer to accept a check for the remaining rebate funds is withdrawn.  
Regards,
[redacted]

We placed an order for one of the desks the customer was seeking to purchase, and honored the original price point of $160. Additionally, we discounted it further to $99 due to the issues mentioned. The customer has been made aware that we will work on the concerns provided internally to ensure that...

our customers remain satisfied.

Revdex.com: Staples stated they were going to hold the items for us and we ahd to call back to place the new order. Received a new email with order and tracking information stating the items would arrive on 7/26. On 7/20 received email stating item again was out of stock and discontinued by manufacturer so they have to cancel the order. I checked other retailers and the item is in stock with their stores. Therefor the manufacturer still has them available.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 Here are the documents to prove.  In responding to the recent complaint about Staples. I sent the rejection without an explanation. I would like to be able to propose and negotiate the 200.00 plus request that they pay for the ink. I also have to take the laptop to a repair shop and the owner says he is charging me 350.00 for repairs. I'm proposing the 200.00 plus the cost for the ink that was purchased and any repairs for the laptop. This is a total of 200.00 + 100.00 + 350.00 = 650.00.
Regards,
[redacted] J [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am willing to accept technician coming to my home to fix it...I spoke  to them yesterday and thought they were contacting [redacted] to arrange that...I have been waiting for a phone call to let me know when this would be able to happen..I did not refuse them to come to my home. I refused to send the unit thru the mail. As far as I knew - per phone call yesterday to [redacted]. The gentleman at that number assured me [redacted] would be calling to set up appt. They haven't yet...
Regards,
[redacted]

Revdex.com:
I have reviewed...

the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
There are no locations in my area. 
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. We have apologized to the customer in regards to missing refund and refunded the order in full. The customer can expect to see the $129.97 back on their method of payment within 3-5 business days.

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I just wish the same issue doesn't happen again. The reason Staples wasn't able to verify my info was due to it's outdated system and as a customer, me getting penalised is something I don't want happening again.Even though with this complaint I am not getting what I want at the price I want, at least I have the complaint documented.Once again, I request the customer service representatives to be courteous to their customers.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for the delay in picking up the items. The unit number had not been included on the order so the driver could not verify which unit it was. We have confirmed that the damaged items have been picked up as of 01/27/17.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference...

to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank You Revdex.com! Appreciate your help!Best Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. It should b noted that this issue was only resolved by the professionalism and dedicated efforts of [redacted], from Staples Execuive Customer Relations department.  She resolved multiple issues to make this right.  Staples needs more employees like her.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and...

have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I understand that Staples shows the order was "delivered."  But I'm complaining because  the order was NOT delivered.  For that reason, I'm requesting a refund.
Regards,
[redacted]