Staples, Inc.

The customer was advised on 5/13/16 that the upgrade in status happens in time and is not instant. Checking on the account, it has been updated to premier status. We would unable to issue further compensation.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not ' r resolve my issues and/or concerns in reference to They still don't seem to get it. My complaint is that the policy stated by their representative is diferent then the policy that they are now presenting. TIhey have obviously  failed to let their representatives know about this policy. I expect them to stand by the policy stated by a staples representative and match the price.    
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  
Regards,
[redacted]
I still have not received the copun from staples,,, I me this matter is not settle, they have not made no offer to send it to me or mail it to me

Staples apologizes for the issues the customer experienced. We have sent the customer a $5 Staples Coupon to their Rewards account. We will review this experience with our Marketing Team to ensure promotions are clear and concise.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 Here are the documents to prove.  In responding to the recent complaint about Staples. I sent the rejection without an explanation. I would like to be able to propose and negotiate the 200.00 plus request that they pay for the ink. I also have to take the laptop to a repair shop and the owner says he is charging me 350.00 for repairs. I'm proposing the 200.00 plus the cost for the ink that was purchased and any repairs for the laptop. This is a total of 200.00 + 100.00 + 350.00 = 650.00.
Regards,
[redacted] J [redacted]

I am looking for the video recoding the process of unboxing the package to prove the real quantity of the items in the packages.Please allow me some extra time.Thanks! [redacted] Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 12174585. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted] Yang

This check that they are referring to has NOTHING to do with the issue at hand.  I have attached my letter to Staples, which you can clearly see is dated way after the REIMBURSEMENT check was issued.  That check was sent merely to refund MY money instead of getting a Staples store credit (which was what I was told in the first place..... "YOU WILL GET YOUR MONEY BACK".  This company does not live up to the standards of "Customer Satisfaction" or the fact that "The Customer is Always Right".  I took the time to type out a two page letter and make copies of all my receipts as proof of the money that I have spent with Staples and they couldn't even take the time to respond.  I am looking at spending several thousands of dollars over the next 6-12 months, so any refunds they may offer me now, would merely be a drop in the bucket to what I will be spending later, however, if they do not want my business any longer, I'll be happy to take it elsewhere.  Thank You!
Regards,
[redacted]

Staples apologizes for any inconvenience caused to the customer. Due to the issue being software and not hardware damage Staples has made the decision no to replace the phone. We advised the customer that we will refund the amount paid for the diagnosis/screen and battery replacement.  The...

customer was advised to stop back in the store at their convenience for the refund.

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Less than one week after this was posted I was charged another monthly service fee.  I do not think it is reasonable to require me to run to a store immediately to spend the rebate money in order to avoid an unreasonable service fee.  As I stated in the complaint, this is an unfair trade practice to promise a rebate to the consumer, but then make the redemption process so complicated and impossible that they do not get the benefit of the rebate.  I was promised an $18 rebate if I purchased the merchandise, I have not received the promised rebate.  I have spent way too much time dealing with this issue.  It is clear to me that Staples has no intention of awarding the full rebate.  Accordingly, I will be launching a lawsuit to recover the rebate funds, as well as reasonable legal fees.  My original offer to accept a check for the remaining rebate funds is withdrawn.  
Regards,
[redacted]

Unfortunately, we are unable to return the desk as our return policy for furniture is up to 14 days. The manufacturer of the desk is [redacted] and they can be contacted at [redacted] Monday through Friday 9am-5pm.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

Staples apologizes for the inconvenience. The customer's rebate is currently processing for the $44 [redacted] Prepaid as expected. The tracking number for the rebate submission is [redacted].

Revdex.com:
I have reviewed...

the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
There are no locations in my area. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We sent the customer an email stating the item that was ordered is on back order until May. We were able to cancel the order and informed the customer that the order was not billed. Advised the customer if they see a pending charge that will drop off within 72 hours.

Staples apologizes for any inconvenience the customer has experienced. We have apologized to the customer in regards to missing refund and refunded the order in full. The customer can expect to see the $129.97 back on their method of payment within 3-5 business days.

We apologize for the inconvenience the customer experienced. We are unable to issue a check as some of the funds have been used. However, we have refunded the fees as a one time courtesy and the card balance is now $12.95.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Staples is answering very rude with same monop0ly answer. They have to send me the items I ordered.
Regards,
[redacted]

Revdex.com:According to the resolution offered by the business, there is now a 4-6 week waiting period for the cash gift card rebate that was the original offer.  Hence my acceptance of Staple's offer is pending confirmation of the cash card rebate. 
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response submitted by Staples and have determined that the response satisfies my computer repair issue in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Kind Regards,
[redacted]