Staples, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The ad that was attached in Staples response is a complete fabrication and alteration of the ad & terms AFTER the fact in an attempt to elude the real facts of the matter and real ad which I took a picture of while in store as posted on the display counter. It clearly shows the real unaltered terms at time of purchase. The ads Staples attached did not exist nor were ever posted in the store.  Please do not insult my intelligence by attempting to show me a fake ad with fake terms which are not even spelled correctly nor grammatically correct.  The fact of the matter is that it was Staples responsibility to include any and all exclusions on the actual rebate form under the terms and conditions and have it proofread by legal to make sure all of their "T's  are crossed and I's are dotted" beforehand when dealing with such a large amount. You cannot go back after the fact and alter terms as you see fit when customers have purchased the product already in good faith based on total end cost, and directly handed a rebate form with no such exclusions and verbally told it was valid as well at time of purchase. This is in addition to the form being publically posted on Staples own rebate website which also clearly stated the requirements and terms as has previously been provided and complied with. My position on the matter of false advertising & bait and switch still stands. If Staples decides to do the right thing and honor the additional rebate as entitled to, as advertised by staples employees and website and sends the full rebate amount totaling $1000 for the purchase of 4 phones, I will consider the matter closed. Otherwise, I will proceed as planned in my previous response. I sincerely hope you take the matter seriously and send the rebate due. Only then will I consider the matter closed and go away.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or...

concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that a refund to my original credit card which made the original purchase does satisfy my issues and/or concerns in reference to complaint #[redacted]. My bank will post the refund to my account accordingly.   I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for any inconvenience caused to the customer. We have ordered 15 books to be printed in color at no cost to the customer. We are also shipping them to the customers home so she does not have to return to the store.

Staples position on this matter remains and we consider this matter closed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I still would appreciate acknowledgment and an apology for this entire mishap. The refund was not issued until I called again last week to question where the courier was and when they would be picking up the package. I was then informed that the courier had been cancelled on the same day it was requested. We wasted two extra weeks with this nonsense. If it were not for my phone call, I would not have the refund. 
Regards,
[redacted]

Staples position on this matter remains the same. In the customer's same text, it states that "After you place an order and it has been processed for delivery". We cannot process an order for delivery if the item is out of stock. This is the reason he did not receive a confirmation. An offer was made to the customer to send them a $25 Staples Coupon as a gesture of goodwill to compensate for our issue. This offer was declined. We would not be able to grant the customer's desired settlement.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards, [redacted]

Staples apologizes for any inconvenience the customer has experienced. Advised the customer the pending charge on their account are for the 3rd order cancelled and would drop off by midnight. All pending charges have been released back to customer. With regards to the [redacted], advised the...

item is currently out of stock, however product is due in between Dec 9-12. Issued a $40.00 courtesy coupon to customer for negative experience.

Staples does apologize for the customer's experience. After additional research with the gift card vendor it has been determined that a duplicate gift card was not issued. It is recommended that the customer dispute the charge with his credit card company. Again, Staples does apologize for the customer's experience.

Revdex.com:
I have reviewed the response submitted by...

the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Your employeesdidn't say a word about what you are talking about. They encouraged me to bring the cartridges in and get a refund. Why wasnt I told before you took my cartdiges? I could've brought them somewhere else and got a refund there but instead you took them and now get to keep them for free?
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 Staples response has provided a black box response with no definition of the exact action and outcome at the store. Also it's. It clear when I spoke with the corporate office this morning the response was thT the credit would be provided right away based on item in transit. Now it seems there is a delay to receive and process the item for an undefined number of days. 
Regards,
[redacted]

Staples apologizes for the issues the customer experienced. We have reached out to [redacted] about the issues described. Both Staples and [redacted] have tried reaching out to the customer to have the claim paid, but the customer has yet to contact either business back.

Staples position on this matter remains the same. As previously stated, an order confirmation does not constitute an offer to sell nor a guarantee that an item will ship.

Staples apologizes for the inconvenience the customer experience. However, per our terms and conditions, e don't price match competitors' or our own local or special events (e.g., grand opening, anniversary, clearance, timed sales or liquidation sales, "Black Friday" or "Cyber Monday" sales). With...

that being said, we are unable to honor the price match for the customer.

The business does not state why or acknowledge there are no stores near me I can shop at. If the company is not willing to lift the ban I would like for them to cash out the gift cards I have and am now unable to use. 
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Hi Team,You should be able to see the history of calls on this to understand how difficult it became for me "as a customer" to follow-up on the promised $50 coupon. Every time I called in to check on the updates, I was given only 1 reason, there should be something wrong with the email address, which I use it everyday and get emails from everyone, including Staples promotional emails. Isn't this just a torture to the customer? When asked to the CSR, only other thing I hear is it is taken care by a different department and he doesn't have any way to view it.It is not all about MONEY... It is your Service Vs. (my) Time. As a customer we don't value money, all that we value is Service. Regards,

We apologize for the troubles the customer experienced. In contacting the customer, we advised the customer of our coupon redemption process and procedures, as well as the terms and conditions. Unfortunately, we would not be applying the additional $15 coupon as requested as no coupon code was...

provided that we could verify.

Staples apologizes for the inconvenience. We have contacted the customer to issue them a $50.00 refund onto his online order [redacted] to cover the $50.00 [redacted] rebate card that he never received from [redacted] The customer accepted this resolution and should see this reflected on their...

account within 3 - 5 business days.

Staples apologizes for the inconvenience. We reached out to the customer about the rebate issue they have experience. We offered to issue them a $35 Staples Gift Card in addition to the rebate they are expecting. They accepting this and will be awaiting the arrival of their rebate. Should the...

customer have any other issues, we invite them to reach out to us to resolve the matter.