Staples, Inc.

Thank you for taking the time to contact Staples regarding the unavailability of the advertised [redacted] 3. We sincerely apologize for any inconvenience this may have caused. It is not Staples’ intention to mislead our customers in any way. Based on our projected sales we should have had...

sufficient stock for this item. However, due to the popularity of our Black Friday advertisement the demand was extremely high and we sold out of the item faster than anticipated. I have shared your experience with our store’s replenishment team so they can review the store's inventory for future promotions. As we do feel bad this occurred we sending you $50 courtesy coupon for your troubles.

Staples position on this remains the same and we consider the matter closed.

We apologize that you did not receive the initial coupon. We have resent the coupon to the email address on file.

Revdex.com:
I have reviewed the response submitted by...

the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Your employeesdidn't say a word about what you are talking about. They encouraged me to bring the cartridges in and get a refund. Why wasnt I told before you took my cartdiges? I could've brought them somewhere else and got a refund there but instead you took them and now get to keep them for free?
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. Advised the customer the pending charge on their account are for the 3rd order cancelled and would drop off by midnight. All pending charges have been released back to customer. With regards to the [redacted], advised the...

item is currently out of stock, however product is due in between Dec 9-12. Issued a $40.00 courtesy coupon to customer for negative experience.

Staples apologizes for the issues the customer experienced. We have reached out to [redacted] about the issues described. Both Staples and [redacted] have tried reaching out to the customer to have the claim paid, but the customer has yet to contact either business back.

Staples position on this matter remains the same. In the customer's same text, it states that "After you place an order and it has been processed for delivery". We cannot process an order for delivery if the item is out of stock. This is the reason he did not receive a confirmation. An offer was made to the customer to send them a $25 Staples Coupon as a gesture of goodwill to compensate for our issue. This offer was declined. We would not be able to grant the customer's desired settlement.

Staples apologizes for any inconvenience caused to the customer. We have ordered 15 books to be printed in color at no cost to the customer. We are also shipping them to the customers home so she does not have to return to the store.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I still would appreciate acknowledgment and an apology for this entire mishap. The refund was not issued until I called again last week to question where the courier was and when they would be picking up the package. I was then informed that the courier had been cancelled on the same day it was requested. We wasted two extra weeks with this nonsense. If it were not for my phone call, I would not have the refund. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 Staples response has provided a black box response with no definition of the exact action and outcome at the store. Also it's. It clear when I spoke with the corporate office this morning the response was thT the credit would be provided right away based on item in transit. Now it seems there is a delay to receive and process the item for an undefined number of days. 
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experience. However, per our terms and conditions, e don't price match competitors' or our own local or special events (e.g., grand opening, anniversary, clearance, timed sales or liquidation sales, "Black Friday" or "Cyber Monday" sales). With...

that being said, we are unable to honor the price match for the customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards, [redacted]

The business does not state why or acknowledge there are no stores near me I can shop at. If the company is not willing to lift the ban I would like for them to cash out the gift cards I have and am now unable to use. 
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Hi Team,You should be able to see the history of calls on this to understand how difficult it became for me "as a customer" to follow-up on the promised $50 coupon. Every time I called in to check on the updates, I was given only 1 reason, there should be something wrong with the email address, which I use it everyday and get emails from everyone, including Staples promotional emails. Isn't this just a torture to the customer? When asked to the CSR, only other thing I hear is it is taken care by a different department and he doesn't have any way to view it.It is not all about MONEY... It is your Service Vs. (my) Time. As a customer we don't value money, all that we value is Service. Regards,

Staples does apologize for the customer's experience. After additional research with the gift card vendor it has been determined that a duplicate gift card was not issued. It is recommended that the customer dispute the charge with his credit card company. Again, Staples does apologize for the customer's experience.

Staples position on this matter remains the same. As previously stated, an order confirmation does not constitute an offer to sell nor a guarantee that an item will ship.

Staples position on this matter remains and we consider this matter closed.

Staples apologizes for the inconvenience with the order. We have addressed the issue with the courier. Unfortunately, we are unable to issue a refund as the customer has the product.

Staples position on this matter remains the same. If the customer feels that these charges are unauthorized, then they would need to dispute them with the card issuer. We are unable to file a police report on the customer's behalf.

Staples apologizes for the confusion regarding the maintenance fees on the pre-paid [redacted] card and issued the customer a $35 Staples Gift Card.